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deep insights into the Atlassian community

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

WORK ON STANDARDIZATION, SCALE PROCESSES & IMPROVEMENT OF SUPPORT OPERATIONS ACROSS THE GLOBAL CONFLUENCE CLOUD SUPPORT TEAM. SUPPORT OPERATIONS. WORK ON A PORTFOLIO OF PROGRAMS. WORK ON THE GLOBAL HEALTH AND CONTINUOUS IMPROVEMENT OF OPERATIONS FOR A SPECIFIC PRODUCT/PRODUCT FAMILY. UNDERSTAND AND CONSOLIDATE KEY CUSTOMER INSIGHTS TO DRIVE INITIATIVES OR ACTIONS -E.G. CUSTOMERS EXPECT FASTER RESPONSE TIMES FOR ISSUES RELATED TO "USER MANAGEMENT" OR MIGRATIONS INTO OUR CLOUD PRODUCTS TAKE SPECIALIZED KNOWLEDGE AND REQUIRES SEGMENTED TEAM. ANALYZE GLOBAL TEAM HEALTH OF THE ALIGNED PRODUCT FOR CAPACITY VERSUS ACTUAL VOLUME, AND ASSIST WITH IDENTIFYING REQUIRED HIRING RECOMMENDATION ALIGNMENT WITH PROJECTS, AND PLATFORM DIRECTOR. IDENTIFY KEY VERSION/PRODUCT ISSUES THAT CAN BE MITIGATED WITH KNOWLEDGE. WORK ON PRODUCT SUPPORT TRAINING PROGRAMS/STRATEGY AND DRIVE IMPROVEMENTS IN THESE AREAS. CHAMPION STRATEGY SET BY PLATFORM DIRECTOR FOR THEIR PRODUCT(S). CHAMPION CHANGE MANAGEMENT AND PROJECT TEAM STRATEGIES FOR THEIR PRODUCT(S) THROUGH CLOSE COLLABORATION WITH OTHER TEAM MEMBERS. INTERFACE WITH SERVICE ENABLEMENT TEAMS. PARTNER WITH SERVICE ENABLEMENT TEAMS AND PROACTIVELY MITIGATE EMERGING ISSUES AND ENSURE READINESS FOR NEW RELEASES FOR THE ALIGNED PRODUCT. ENSURE SOLID COMMUNICATIONS ACROSS THE PROJECT, SERVICE ENABLEMENT, AND OPERATIONAL LEADERSHIP TEAMS. ASSIST REGIONAL MANAGERS AND DIRECTOR OF PLATFORM TO OPTIMIZE OPERATIONAL METRICS SUCH AS NPS, RESPONSIVENESS (INITIAL RESPONSE TIME), RESOLUTION RATE, ETC. ALSO MONITOR OPERATIONAL METRICS OF THE ALIGNED PRODUCT SUCH AS NPS, IRT, RESOLUTION RATE TO DISCOVER AREAS THAT CAN BE IMPROVED VIA TRAINING, KNOWLEDGE, PROCESSES/WORKFLOWS, OR PRODUCT TEAM FEEDBACK. PROVIDE COMMUNICATION, ALIGNMENT, AND DRIVE FOR QUICK RESOLUTION IN THE EVENT OF A SUSTAINED PERIOD WHERE TICKET LOAD EXCEEDS THE TEAM'S ABILITY TO PROCESS IN PARTNERSHIP WITH TEAM LEADS AND REGIONAL / GROUP MANAGERS. ANALYZE DATA & METRICS AND GATHER INFORMATION TO PROACTIVELY IDENTIFY TRENDS.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an Enterprise Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. You will report to the Regional Head of Customer Success.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.

With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'.

In this role, you will:

• Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.

• Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Manage post-sales activity for your customers through relationship-building, product expertise and execution.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.

Your Background

• 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.

• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

• Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.

• Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience

• Experience balancing a book of business in a customer-facing environment.

• Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Role Overview

As the Sr. Manager, Solutions Readiness, you will lead the Technical Enablement Team at Atlassian, driving the development and execution of programs that empower our technical sales pros, and advance our broader field teams in the art & science of solutions selling. Your leadership will ensure that our team possesses the technical expertise, skills, and resources necessary to effectively differentiate and sell Atlassian solutions. This role requires a strategic thinker with a deep understanding of the Atlassian portfolio spanning ITSM, Agile + Dev Ops, & Work Management technologies and a serious passion for enabling others.

In This Role You’ll:

1. Lead a Critical Team: Build best & next practices within technical enablement, testing & learning, then establishing common cadences to meet the advanced needs of our sellers while helping the Technical Enablement Managers grow & thrive

2. Establish Expertise: Cultivate and maintain a comprehensive understanding of Atlassian technologies, products, solutions, and go-to-market (GTM) strategies to lead the team effectively.

3. Drive Cross-Functional Engagement: Proactively collaborate with cross-functional teams to plan and execute enablement strategies, ensuring alignment and successful implementation of scalable programs.

4. Project Manage: Demonstrate strong planning, prioritization, and execution skills to manage multiple projects and anticipate potential challenges, ensuring timely delivery and follow-up.

5. Collaborate with Sales Readiness: Work closely with the Sales Onboarding and Ongoing Readiness teams to ensure cohesive and comprehensive enablement initiatives.

6. Metrics and Improvement: Establish benchmarks, track performance, and report on success metrics, using insights to continually refine and enhance enablement programs.

7. Uphold Atlassian Values: Embody and promote Atlassian's values in all interactions and initiatives, fostering a positive and inclusive team culture.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers. 

This highly visible role is a hybrid of traditional jobs in sales operations and strategic planning. You will play a key role in sales capacity planning and the budgeting, allocation, and tracking of headcount across the sales organization. 

Do you enjoy working in a fast-paced environment, look to solve challenging problems and are motivated to implement innovative ways to do things better? You'll thrive if you are highly organized, driven, a self-starter, analytical and have a strong attention to detail. If so, continue reading.

In this role, you’ll get to:

• Support the global sales team. You will partner closely with multiple groups including sales leadership, finance, talent and acquisition, and HR for budgeting, headcount tracking, and capacity planning.

• Develop a repeatable, scalable program framework to support hiring at Atlassian.

• Build foundational reporting around sales hiring. Partner with teams to develop real-time dashboards that a sales leader can easily follow. Be able to work with a technical team to identify needs and develop reporting requirements for BI dashboards.

• Become a trusted strategic partner through the structure and clarity of your work.

• Provide regular updates and reports on efforts, including progress against goals, project status and market insights

More about you

On your first day, we’ll expect you to have:

• Experience: 5+ years in program management, preferably in SaaS or software industries.

• Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.

• A strong desire to execute, drive impact, and demonstrate urgency with projects big and small.

• Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.

• An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Atlassian.

• You love partnering: You get that an organization is made up of very different parts. You relish influencing other teams and co-piloting cross-team initiatives.

• Process improvement know how: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, Sales Enablement is a creative and data-driven blend of art and science. We build learning journeys with passion and best practices while proactively consulting data. In the Field Readiness role, we combine skills across Instructional Design, Project Management, and Facilitation. As the Sr. Readiness Manager for Mid-Market Account Executives, you'll report to the Manager of Sales & Success Readiness and be a strategic partner, content creator, program owner, and mentor all in one. It's not just about sharing info; it's about making positive changes in behavior that benefit our business and customers and you’ll be doing that within our largest market segment: Mid-Market. Our Field Readiness team designs learning programs, creates e-learnings and training sessions, and supports transformational initiatives. We handle projects from start to finish, aiming to improve existing methods and boost revenue-generating activities.

What you'll do

• Lead Account Executive enablement activities that result in the possession & mastery of the right knowledge, assets, and tools to differentiate and sell Atlassian solutions

• Oversee learning sessions & training content, collaborating with cross-functional teams

• Contextualize and refine Product & Marketing messages and content

• Design dynamic project roadmaps and milestones

• Partner with Mid-Market AE Leadership to drive a coaching culture and outbound sales results

• Enhance learning across the Mid-Market segment and different seniority levels

• Utilize tools like Salesforce, Outreach, LinkedIn Sales Navigator, Highspot, Gong, and more

• Align enablement with external activities like product releases, campaigns, and events

• Monitor performance metrics and Mid-market AE success

• Develop sales competency assessments with Onboarding peers

• Uphold and share Atlassian's values

Your Background

• 5-7 years of experience in revenue-focused roles, sales training, or sales support, with expertise in best practices, methodologies, and technologies.

• Ideally 3+ years in sales enablement or training at a B2B enterprise tech company.

• Proven ability to enhance outcomes like conversion rates, quota achievement, pipeline generation, and sales opportunities vs. targets.

• Mastery of excellent (and executive) communication, training sales teams on engagement, personalization, and outbound practices while contributing to internal communication channels

• Proficient with sales tools: Gong, Outreach, LinkedIn Sales Navigator, ZoomInfo, Salesforce.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an experienced Partner Manager for a role covering strategic SI partners in the Public Sector. This role reports directly to the Head of Public Sector Channel, and will be responsible for growing incremental, measurable revenue within the Public Sector territory, across a diverse range of enterprise solutions built on the Atlassian Platform.

We are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, dynamic software business with over 300,000 paying customers, and millions of users around the globe. Many of these organizations acquire Atlassian tools through our network of partners - including a growing number of Global and Federal System Integrators (SIs).

In this role, you will be responsible for partner engagement and go-to-market efforts, developing a robust pipeline of joint opportunities with some of our largest customer agencies. Using your experience and leadership skills, you will deliver successful outcomes against our channel targets.

The Pubic Sector team is helping to expand the footprint of Atlassian in key markets and industries, with a specific focus on our Public Sector customer segment. Since you will be working with a Strategic partner across a diverse range of solution areas, you will need a broad understanding of enterprise software channel business including channel sales, BD/capture, channel strategy and market development. Most importantly, you will work closely with teams across Atlassian - including sales, marketing, product development and others - to build success.

Strategic Partner Manager- US Public Sector role will work closely with the Atlassian leadership team - both channel & sales - to lead the strategy and ongoing improvement of our channel sales model and build a comprehensive approach to engaging with leading SI partners to accelerate our channel growth trajectory through the motions of our partner-facing functions.

In this role, you'll get to:

• Assist in planning and executing the vision of the Public Sector organization

• Manage and develop a growth model working closely with our Channel leadership

• Create and present a resourcing plan for a dedicated organizational structure

• Team with our Sales and Solution Specialists on optimizing the co-selling motion

• Develop demand generation strategies across different product and solution areas

• Continuously evaluate different partnership and go-to-market models, unique to each solution area

• Align with counterparts in the Global Alliances, Channel field and program organizations to build and deliver a coordinated engagement model

• Collaborate with cross-functional teams, including Product, Marketing, Analytics, Finance, and others

• “Be the change you seek” and demonstrate leadership while helping Atlassian to continuously improve our ability to better serve our customers and partners

• Monitor, measure, and assess how your critical initiatives and investments are delivering results for the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Sitting within the Talent Acquisition team, the Atlassian Talent Brand team develops and implements data-driven, integrated marketing solutions (content, media, events, partnerships), to build Atlassian’s reputation; to attract and ultimately help convert a potential candidate into an Atlassian. The team is responsible for all external candidate points of connection across events and partnerships, recruitment & media platforms (e.g. Linkedin and Glassdoor), as well as owned platforms like the career site and candidate resource hub. Additionally, the Talent Brand team closely partners with other key stakeholders of the candidate lifecycle and experience process including , TA Delivery, TA Enablement, Early Careers, Brand and Comms.

The Talent Brand Consultant is responsible for spearheading brand transformation work - i.e. bodies of work that unlock and optimize the capabilities of the rest of the Talent Brand team. There will be a focus on Talent Brand metrics, unlocking best practices and new partnerships/initiatives. We are looking someone which a strong foundation of Talent Brand work while having the aptitude towards analytics, process and measured success

Responsibilities:

• Build a phased approach to talent brand metrics based on a) the capabilities and priorities of the Talent Brand team b) TA and other related team OKRS and c) existing enablement/tech tools

• Build pilot business case/pilot programs to test how we can continue to elevate our metrics of success.

• Deep dive into current processes and practices (such our CRM/Talent Engagement process) and identify areas of opportunities across cross-functional partnerships; build solutions grounded on efficiency and candidate engagement and drive adoption/advocacy of solution

• Build strong cross-functional partnerships across TA, People/Talent, Brand and Comms - strive to understand the priorities of these stakeholders in order to drive relevancy and advocacy of the brand transformation work underway

About You:

• Strong background in Talent Brand/Recruitment Marketing/Employer Brand work with a keen affinity towards analytics

• Has some experience in process-building initiatives

• Strong communication, strategic influence capabilities and partnership skills – consistent communications and follow through is essential for success

• Ability to partner and influence cross-functional groups like Marketing, TA Delivery and Enablement teams

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This role will ideally be based in Pacific or Central Daylight Time.

About Talent Brand

Our Talent Brand team is a small but mighty one. An enthusiastic, close-knit, global team – with diverse backgrounds across marketing, branding, event management, and communications – we are a high performing group, responsible for developing measurable and highly impactful marketing solutions across key stages of the talent lifecycle.

As a Talent Brand Partner Manager reporting to the Global Leader - Talent Brand, you will partner closely with your talent brand teammates, external vendors, and internal cross-functional teams to forge successful partnerships that will help build Atlassian’s reputation as a world-class technology company, ultimately attracting and engaging top talent. This new role will focus on insights and analytics, industry benchmarking and competitive intelligence, to build data-led strategies that optimise our platform solutions, through close partnerships with our vendors.

In this role you will:

• Build and maintain strategic partnerships with vendors, industry associations, and internal cross-functional teams and stakeholders.

• Conduct research on the competitive landscape to make informed data-led strategies around the platforms and partnerships.

• Establish rubrics and rhythms to manage partners, driving product utilisation and performance, monitoring and analysing metrics of success, reporting insights and making recommendations on how we can continuously improve.

• Evaluate and assess existing partnerships to determine ongoing alignment to our team, hiring and business priorities.

• Building multi-channel content strategies and managing content development to optimise our solutions and drive relevant impact.

• Collaborate with our global Talent Brand team to ensure scalability of our solutions, whilst appreciating and adapting for local market nuances.

• Be connected to changes and innovations in the employer branding landscape, and cascade learnings and opportunities with team mates.

• Persuade, influence and negotiate to secure beneficial terms and arrangements with our partners.

• Be supported with a robust onboarding plan to ensure your success from Day 1.

• Have the opportunity to make an impact, innovate, and shape the success of this net-new role alongside your manager.

• Join a team of enthusiastic and high performing marketers who are extremely proud of the work we drive, the partnerships we forge, and our strong team culture!

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in US timezones.

Your future team

The Trust Engagement team is a globally distributed team of risk professionals that help our customers to perform risk assessments they require to trust our company and products.

We are a focused group committed to ensuring that customers trust our on-premise Products and their data in our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story.

Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Principal Trust Analyst, you will drive the growth and expansion of how we promote customer trust.

What you'll do

You will oversee the team's interactions with Trust & Security, Compliance, Privacy, Legal, Operational, and SRE teams, Internal IT, Field Operations, Customer Support, and Go-To-Market Teams. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes and controls, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trust in both on-premise and SaaS products.

In this role, you will:

• Represent Atlassian with our Public Sector & Enterprise customers to remove trust as a blocker for customer acquisition, customer migration, and long-term customer retention;

• Be accountable for engaging in a variety of Atlassian public sector customer-facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, and Privacy measures.

• Manage complex customer security reviews from public sector agencies and government contractors in the US.

• Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements

• Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements

• Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product & Engineering strategy in meeting customer expectations

• Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers

• Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.

• Mentor team through technical leadership and knowledge sharing

Your background:

• On your first day, we’ll expect you to have:

  • 10+ years experience working with Public Sector agencies and government contractors in Security, Governance, Risk and Compliance domain areas;

  • Expertise to guide discussions about security and risk trade-offs;

  • Customer-facing or consulting engagement experience;

  • Success with customer, executive, or board member briefings on strategy.

  • Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)

  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions;

  • Experience in a large-scale enterprise SaaS solutions;

• It's phenomenal, but not required, if you have:

  • Experience participating in customer-facing incident response functions;

  • Experience operating on a globally distributed team.

  • Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian’s partner network is committed to helping unleash the potential of every team. Our partners complement Atlassian business with consulting, implementation services, and unique solutions, including industry specializations and geographic coverage that help our customers better use – and expand their use of – Atlassian products. As our primary services arm, we count on our partners to help our customers succeed.

The Atlassian US Commercial Channel team is responsible for a best-in-class community of advanced Solution Partners with deep expertise in Atlassian solutions including Cloud, ITSM and Agile at Scale. We leverage the Atlassian Partner Program and Atlassian Solutions to develop meaningful business practices with partners that deliver out-sized customer impact. The Partner Manager collaborates effectively both internally and externally to develop and drive a high-impact joint business plan that accelerates Atlassian customer success and business objectives.

In this role you’ll get to:

• Develop high growth partner plans

• Identify and execute pipeline generation activities in enterprise

• Leverage and guide internal resources to enable partner business practice expansion

• Foster partner relations with Atlassian from C-suite to account executives

• Create and maintain transparency and accountability by executing a comprehensive governance model

Key result areas:

• Growth of partner generated pipeline for Atlassian solutions and partner services

• Increasing partner services attach rates to Atlassian sales

• Enabling partners to providing high quality services as measured by CSAT and NPS

• Accelerate Atlassian product bookings by facilitating successful co-selling activities

On your first day we’ll expect you to have:

• 10 years of experience in enterprise software channel and alliances

• 5 years of experience in partner account management for value-added reseller and regional system integrators

• Demonstrated expertise in value-based selling and partner business planning

• Passionate team player, obsessed with learning new things and strong communication skills

• This role requires 30-40% travel

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management. 

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customer’s deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.

• Developing and executing sales strategies to drive revenue growth within the mid-market segment.

• Prospecting and qualifying leads within the defined mid-market customer segment.

• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.

• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.

• Presenting contracts, pricing, and terms with mid-market clients.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.

• Providing regular sales forecasts, reports, and updates to management.

• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.

• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

Working at Atlassian

Atlassian acquired Loom to lead in remote first, asynchronous work. With Loom's async video expertise and Atlassian's team collaboration understanding, we aim to innovate and empower customers for richer collaboration. Join us on our mission to make the impossible possible.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located between PT and ET.

We're looking for a Principal Full Stack Software Engineer to join the Loom Distribution Engineering team. This team is responsible for working across the stack to build new distribution channels and high-quality, seamless experiences that help users discover and engage with our products. As the technical lead for this team, you will drive continued innovation and own application quality across these experiences and the backend services that power them.

In this role, you will:

• Regularly tackle the largest and most complex problems on the team, from technical design to launch

• Guide the technical direction and implementation of large-scale product features

• Be a champion across the Atlassian organisation for continually raising the technical bar and evangelising a high technical standard

• Enforce modern paradigms and help others to use GraphQL, Node.js, and React in a modern, scalable way

• Transfer your depth of knowledge and share best engineering practices to improve engineering excellence

• Mentor and grow the next generation of technical leaders at Atlassian

• Partner with leads across RnD disciplines to define a compelling product and technical strategy

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Growth and Market Strategy team develops pragmatic, customer-centric GTM strategies that are responsive to changing market dynamics and drive sustainable, profitable growth. Dedicated to continuous improvement, we harness the power of data-driven insights to uncover growth opportunities while continually optimizing our sales process and empowering our GTM teams to build rich customer experiences and increase market share. This results in effective strategies to drive decisions on what we do and don’t do to provide a sustainable, monetizable advantage in the market. We measure success by the positive impact on our profitability, market share, and customer delight.

Atlassian is seeking a Principal Strategist to develop our post-sales strategy. Using qualitative and quantitative methods, this role will evaluate opportunities and design initiatives that fuel P&L growth from adoption, engagement and retention of our suite of Enterprise solutions. This work will be pivotal to delivering value and delight at scale to our customers and across Atlassian, while creating outcomes that unlock the Atlassian System of Work.  

We are looking for a highly-capable individual contributor who will partner closely with the Post-Sales executive team and stakeholders across the organization to define critical strategy that will help set the long-term direction of the business. This individual should thrive in a fast-paced environment, evaluate challenges from multiple angles to cogently structure a plan of action, and be able to operate independently. A strong understanding of SaaS business models is ideal. 

What you'll do

• Develop actionable GTM strategies from ideation to design, which includes conducting internal and market due diligence, utilizing relevant frameworks, and creating scalable options to achieve our fiscal year goals, and our longer term performance targets.

• Analyze complex information using qualitative and quantitative methods to inform and drive our GTM strategy and meet/exceed our revenue targets.

• Proactively identifies opportunities and champions novel approaches with a willingness to test and iterate new ideas to solve complex problems that positively impact Atlassian and our customers.

• Seamless transition from high-altitude to diving deep into details to uncover insights, perform financial and market analysis, synthesis a point of view to make recommendations to executive leadership.

• Lead multi-layered stakeholder management with significant cross-functional engagement. 

• Influence across all levels from the front lines to C-suite through effective communication and collaboration.

• Create trust and build relationships throughout the organization to marshal cross-functional support and resources needed to accomplish your goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

More about you:

This job is for someone who thinks bigger than traditional documentation. You can explain complex features and communicate value in a compelling, clear, and effective way. You gather feedback on content from internal teams through open communication and interviews, and you make quick and effective updates to reduce confusion and friction. You're quick on your toes and always looking to improve or perfect your work. You collaborate proactively with other content creators across the organization, and you’re committed to improving upon the larger knowledge ecosystem at Atlassian. You understand the business, are able to execute with a sense of urgency and communicate well with necessary stakeholders. You have a keen eye for detail and the ability to manage multiple projects independently. You have the right level of sensitivity to issues that should be revisited on a team and company level, and you’re able to share your feedback and recommendations with leadership in a compelling and strategic way. 

On your first day, we will expect you to:

• Have some familiarity with Atlassian and our products

• Have basic knowledge of industry standards and best practices for documentation, especially process and policy content

• Have foundational knowledge in marketing and communications

• Be a clear, precise, and engaging communicator

• Be able to respectfully cut through the noise by asking thoughtful questions that drive knowledge-sharing conversations

• Have a hands on can-do attitude, and a genuine curiosity that drives your endless quest for knowledge

• Enjoy being creative with your design and content (Funny GIF knowledge is a plus)

In this role your main responsibilities include:

• Transforming complex concepts into easy-to-follow policy and process documentation for Atlassians in the Revenue organization

• Proactively seeking out opportunities to improve upon content and knowledge sharing processes

• Leading routine content audits to maintain the accuracy and integrity of our content

• Working closely with your stakeholder audience to understand their processes and perspectives to better meet their content needs

• Staying up-to-date on internal processes and policies to make proactive updates when changes are needed

• Leading the Knowledge Management charge on projects that affect your audience, working closely with project team members on content deliverables

• Collaborating with the rest of the Knowledge Management team to constantly improve our content, processes, and ways of working

• Considering the wider impacts of your work on other audiences, such as partners and customers

• Maintaining strong connections with Marketing, Enablement, Comms, and other Atlassian teams to facilitate a smooth flow of knowledge

• Evangelizing the work of Knowledge Management acting as the face of KM to your audiences

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities:

• Leading and managing a team of mid-market account executives to achieve sales targets and revenue goals within the mid-market segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the mid-market segment.

• Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new members of the sales team as needed to support business growth objectives.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Managing key client relationships and participating in high-level negotiations and discussions as needed.

• Providing regular updates and reports on sales performance to senior management.

• Staying informed about industry trends, competitor activities, and market dynamics within the mid-market segment.

Your Background

• 5 years experience in Sales & 2+ years of management experience

• Strong a track record of success

• Experience using CRM, Pipeline Management, and Analytic tools

• Motivated and inspired to coach, enable, and mentor selling professionals

• You are someone who wants to challenge the traditional Sales Model and optimize sales processes.

• You love working in a fast-paced international environment, take the initiative to get stuff done, try new things and love sharing your findings with your team.

We’re looking for an experienced lawyer to join our Commercial Legal team!

You will closely partner with our Sales team to get critical customer deals done. This is a great opportunity to join a growing Commercial Legal team and support key customer transactions for Atlassian.

This is a remote position, in which you will liaise directly with Sales teams and customers based in the United States Eastern time zone. To help our teams work together effectively, this role requires you to be located in the United States Eastern or Central time zones.

You will report into the Commercial Legal Director, Enterprise Sales (Americas East) in this position.

In this role, you will:

• Negotiate enterprise cloud agreements for Atlassian’s products and services. In doing so, you will partner with Sales and other Atlassians (including in our Privacy, Trust, Finance and Product teams) to drive customer deals to execution.

• Provide pragmatic, business-minded guidance on customer and contract-related issues. We’re not looking for academic analysis!

• Develop support materials and provide trainings to educate our Sales teams on contract terms and other legal issues.

• Assist with special projects as needed, including projects focused on scaling legal processes.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team
We’re looking to add a Senior Data Scientist to the Loom Product team to help us drive activation, engagement and retention by driving value for both creators and viewers on our platform. The Core Product team at Loom is taking AI-led bets to transform video creation and editing, we’re looking for an data science excelling in using data insights to shape the team’s direction.

We use rich, complex datasets and for wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Role

• Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.

• Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.

• Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.

• Partner with cross-functional teams to inform, influence, and execute strategy decisions

• Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.

• You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Working at Atlassian

Atlassian's can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassian' have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We're hiring a Senior Program Manager, reporting to our Global Payroll Program Manager

As a Senior Program Manager, you will help shape our Program Management organisation as a senior individual contributor.

You will have diverse program management capabilities and will guide successful outcomes by influencing others and going deep into project, processes and any issues. Also, you will understand the business strategy and align with our technical teams to this to accelerate the programs.

Atlassian is looking for a passionate Global Payroll Program Manager to join our Global Payroll Team.

You are a good fit for this role if you have excellent communication skills, are creative, detail oriented, and have a customer focused mindset.
You will be part of a fast-paced, fun, global team who engage with one another regularly and have many opportunities to learn and grow in our roles. We're looking for someone that will bring their whole self to work and add more of that special spice that makes our TEAM great!

What you'll do

• Manage a portfolio of work which can range from specific end to end programs to managing an intake process

• Manage often high-volume and high complexity dependencies and risks between teams by aligning partners

• Report on success metrics for programs including major risks

• Deliver strategy with the leadership team

• Guide, facilitate and close technical discussions to unblock program outcomes

• Apply your technical understanding to support and negotiate delivery timelines

• Advocate for change in program management and deliver best practices

• Maintain documentation for payroll processes and procedures and assist the Operations team with documentation

• Assist with payroll system implementations and testing - Existing Geos and new Geos

• Global Compliance reviews and implementations

• Lead post-M&A implementation / integration for Payroll Operations

• Assist Global Payroll Program Manager with ad-hoc projects

• Assist Global Payroll team with ad-hoc projects

Your background

• 7+ years of program leadership experience on software teams as Program Manager

• Experience leading projects spanning multiple teams in multiple timezones, covering all of the following

• Create and hold accountability for the schedule

• Make critical decisions quickly to keep project on track

• Track and managing risks and dependencies

• Communication to your teammates and partners

• Collaborate across teams to evolve standards

• Payroll and Audit experience essential

• Strong Excel experience

• Confluence and Jira experience is favourable

• Critical thinker and problem solver

• Applicant must be detail-oriented

• Must be able to work under tight deadlines

• Candidate should have good customer service and excellent communication skills

• Candidate should have strong organisational, time management and prioritisation abilities

• Ability to collaborate with stakeholders throughout the company and navigate sometimes undefined roles and responsibilities

• Embrace and drive change

• Have a can-do attitude and be confident calling out risks when necessary

Position Overview: We are seeking a highly motivated Program Manager for Churn Management to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals and will play a crucial role in developing and implementing strategies to forecast, reduce customer churn and, increase customer retention. The ideal candidate will possess strong skills in data analysis, customer retention, relationship management, and strategic planning, with a focus on identifying and addressing the root causes of churn.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Role and Responsibilities

1. Program Development: Create program concepts and strategies aimed at attaining churn targets.

2. Program Oversight: Oversee churn management programs to assist with forecasting, risk mitigation, and churn management.

3. Cross-functional Collaboration: Represent CSM and customers in cross-functional programs/work streams focused on churn mitigation programs.

4. Customer Feedback Utilization: Translate customer feedback data and survey results into program attributes that drive new customer impact and outcomes.

5. GTM Strategy Execution: Ensure successful execution of the Global Customer Success GTM strategy.

6. Change Management: Drive change management initiatives to ensure successful adoption of new processes, features, and tools.

7. Stakeholder Relationship Building: Build strong relationships with internal stakeholders and external partners to foster collaboration and achieve adoption goals.

8. Operations: Manage renewal and success team strategy and operations to ensure efficiency and scalabilty.

Qualifications:

• Experience: 5+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.

• Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.

• Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.

• Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.

• Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.

Preferred Skills:

• Experience with Atlassian products or similar collaboration tools.

• Knowledge of agile methodologies and practices.

Education:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree preferred.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Trusted by over 50 million users, Trello is the visual collaboration tool that crafts a shared perspective on any project. We serve 1 Billion API requests per day, and handle 1.5 million concurrent users at peak.

As a Senior Engineering Manager on Trello, you'll be a technical leader and people manager, responsible for guiding a team of 12-18 developers to technical decisions for production services, helping prioritize and organize the team's work, and providing career growth and mentorship opportunities to your team.

You will partner with product and design and work with teams across Trello and Atlassian to create new experiences, helping support Trello's product strategy and affecting important metrics. This is a great role for leaders who love to solve challenging user problems and coach their teams to ship value quickly and iteratively.

To help our teams work together, this role is fully remote, but requires you to be located in US-based timezones. You will report to the Head of Engineering for the Trello Experiences group.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Help your team ship features quickly and safely as our team grows in size, providing them with the tooling and processes needed for success.

• Improve operational abilities of the team, pushing innovation and quality

• Grow your team members' careers and keep them engaged.

• Support your team by holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, and resolving conflicts.

• Help to coordinate the team's work in partnership with product management and design peers.

• Work with your engineering manager peers to improve Trello's engineering team and processes.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The candidate must be able to work 9:00 AM - 6:00 PM Pacific time business hours and occasionally during weekends to support business needs.

We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers and be a senior support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers.

You will report to the Manager of the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Account Associates team mission is to elevate customer value realization through adoption of the Atlassian System of Work. We collaborate throughout the customer journey to optimize revenue retention and growth. If this sounds exciting, then read on!

Your Future Team

The Account Associates team is comprised of curious, proactive, fun-loving retention & expansion specialists, accountable for Atlassian's full suite of products and services. Our team is ultimately responsible for Atlassian’s strong customer retention, building loyalty through proactive engagement, effective objection handling techniques, and empathy for each business's unique needs. We look for opportunities to expand our customers' existing footprint at the time of renewal, are experts in mitigating purchasing friction and overcoming procurement challenges, and have a keen eye for discovering new opportunities for the broader Account team.

Our team drives renewal strategies and uncovers expansion opportunities at the time of renewal by probing for evolving requirements, leveraging data signals, and partnering with our Customer Success team to understand customers' goals and motivations. Every Account Associate is the crucial link between sales and customer success, collaborating with account executives and channel partners to mitigate churn risk, driving pricing and licensing discussions, and sharing feedback on the dynamic needs of our customers.

Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model.

What you’ll do

• Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery

• Manage a diverse portfolio of Enterprise customers through the contract management lifecycle

• Partner with the Sales Teams on account planning to ultimately drive total book of business growth.

• Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team

• Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives

• Accurately forecast your pipeline for renewal opportunities on a weekly cadence

• Maintain operational excellence through continuous improvement, prioritization, and accountability

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management. 

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customer’s deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.

• Developing and executing sales strategies to drive revenue growth within the mid-market segment.

• Prospecting and qualifying leads within the defined mid-market customer segment.

• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.

• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.

• Presenting contracts, pricing, and terms with mid-market clients.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.

• Providing regular sales forecasts, reports, and updates to management.

• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.

• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 200,000 customers worldwide, and the Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.

This Account Based Selling role would be joining our Americas team. Our Enterprise Advocates build and implement an effective sales strategy to drive adoption of select products and services to our Enterprise customer base. At the same time, we want our Enterprise Advocates to be a champion for their customers, sharing experiences and suggestions to our product and engineering teams, helping to optimize our customer experience. All of this is done in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.

Account Executives are consultative, solution orientated and creative. They are able to think strategically and effectively prioritize resources to meet the needs of our customers. You need to have an understanding of the Mid-Market Sales process & be able to help us apply what could work to the Atlassian sales model.

• Develop and implement named Account or Territory (West USA) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success

• Maintain full Account ownership while coordinating with a variety of roles (including EDR, LA, Align, TAM, and CSM functions) to ensure a seamless customer experience

• Work closely with colleagues in the Channel, EDR, and Loyalty teams to build and execute on effective sales strategies for designated territory or named Accounts

• Strong interlock and engagement with Technical Account Managers to understand technical initiatives and business outcomes

• Team up with the Loyalty Advocate team (Renewals Team) to maximize customer health and retention

• Funnel key customer feedback through Field Ops Insights team

• Establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end.

Responsibilities

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

In your first 90 days, we'll expect you to have:

• Manages time effectively and prioritize among competing opportunities

• Executes creative and unique approaches to help evolve best practices 

• Demonstrated excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrated experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• A team player mindset; driving collaboration and engagement scope with global stakeholders

• A customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effective communication and active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• A strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• A change agent with the ability to continuously learn and implement feedback

• A tendency to operate daily with a sense of urgency, an affinity for creative problem-solving

• Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

Qualifications

Your background

• Five or more years experience in account management, inside sales, customer success or other relevant business areas

• Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures

• Proven track record of meeting or exceeding performance goals

• Experience managing high-revenue customer engagements with Enterprise-level customers

• Experience managing complex, end-to-end sales cycles is preferred

Nice to have:

• Experience selling Enterprise SaaS products across a global account footprint

• Experience working with Channel Partners & GSIs to retain and grow customer accounts

• Experience using Salesforce, Clari and Tableau

• Experience analyzing data to support identifying opportunity and projecting growth trajectories

#LI-Remote

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a driven Enterprise Revenue Accounting Manager to join our Global Revenue Accounting team. Reporting to the Senior Manager of Technical Revenue Accounting, you will be essential in ensuring accounting compliance as we expand our enterprise segment. Your responsibilities will include collaborating with the revenue assurance team in the Philippines and working closely with cross-functional teams including Sales, Legal, FP&A, Enterprise Deal Operations, and Accounts Receivable.

The role demands a solid understanding of ASC 606, robust operational experience, and proven leadership abilities. The ideal candidate will streamline financial reporting processes, foster collaboration across departments, and have a strong background in SaaS revenue accounting. Additionally, you will be responsible for analyzing and interpreting complex revenue transactions, implementing process improvements, and supporting audit and compliance activities.

What you’ll do

• Serve as a mentor and provide guidance to the revenue assurance team to ensure full compliance with US GAAP and ASC 606 standards.

• Lead initiatives to streamline revenue accounting operations, improving accuracy and efficiency in financial reporting for our largest contracts.

• Build sales enablement materials, including finance policies and guardrails, to assist teams across quote to cash and Finance to understand accounting requirements and impact.

• Partner with Finance Technology to identify and implement system enhancements that optimize the processing and reporting of enterprise contracts.

• Provide recommendations to expedite manual sales order and revenue checklist processes, ensuring timely and accurate reporting.

• Offer accounting guidance to cross-functional teams, including Sales, Legal, FP&A, Accounts Receivable, and Enterprise Deal Operations, to ensure precision in handling complex and high-value deals.

• Analyze enterprise negotiations and assess their revenue implications to support strategic decision-making.

• Review and interpret non-standard contract language in line with ASC 606 guidelines.

• Design and refine internal controls to ensure adherence to regulatory standards and operational effectiveness.

• Stay updated on industry best practices and regulatory changes related to revenue recognition.

• Educate and train internal stakeholders on revenue accounting principles to enhance organizational understanding and compliance.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for a passionate leader to run our On-Premises support operations in the Americas. Collaborating with group managers and heads of departments and geos, this position will define strategic direction and operational strategies for our On-Premises products in the Americas support team, identify areas for continuous improvement, contribute to policy definitions, and most importantly develop the talent. This person will collaborate with their peers to champion the support organization's 3-year strategy, more specifically focusing on supporting customers to be successful with using the Data Center deployment option of our products.

To service our customers effectively, you need to be able to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management, and calibration exercises. On-Premises products continue to play an important role at Atlassian and the support team is responsible for some of our largest customers. This is an opportunity to play a major role in impacting huge customers, solve complex problems, create and execute a longterm strategy, and provide a major contribute to Atlassian’s goals.

Your success will be based on your ability to:

• Deliver legendary support to On-Premises customers, with special focus on large Enterprises using our Data Center products

• Grow the leadership capability in the org - group managers, front line managers, and their teams

• Attract and nurture top talent

• Monitor and optimize critical business processes and operational metrics

• Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking

• Demonstrable ability to drive a cross-functional team to execute against a strategy you devised

• Both delegate when appropriate and feel comfortable diving in and executing when needed

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $193,500 - $258,000

Zone B: $174,100 - $232,200

Zone C: $160,600 - $214,100

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Define and implement support strategy in the Americas to improve customer experience, scale the team, develop talent, balance cost and coverage

• In collaboration with Escalation Managers, Product, and Support & Success leadership, drive customer Executive Level escalations to resolution

• Support and develop senior leadership capabilities in the team

• Develop an environment and culture of legendary support in the team

• Present strategy, key insights, financial/non-financial achievements, quarterly progress updates to senior leadership in a compelling manner

• Collaborate with key partners (On-Premises Product Leads, Other On-Premises Regional leadership, Support & Success leadership, etc) to drive visibility of customer needs and ensure multi-functional collaboration

• Analyze operational metrics to determine strategic wins and drive improvements that will increase value for our customers

• Align closely with the Head of On-Premises EMEA and Head of On-Premises APAC to ensure process alignment

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian’s second flagship product, Confluence, is evolving into a connected knowledge workspace for all teams. As part of this evolution, we’re seeking a Lead Content Designer who can look beyond a single feature and drive more seamless experiences from Confluence and across the rest of Atlassian’s solutions.

As a Lead Content Designer in the Confluence Monetization & Enterprise organization, you’ll help shape the future of Confluence cross-flow experiences with a focus on our integrations with Jira, Loom, and 3rd party apps. You’ll create clear, concise, and compelling product content using a broad range of content design skills. You’ll also work with other Lead Content Designers to shape content practices across Atlassian.

As a lead content designer you’ll:

• Deliver strong, consistent UI content to support myriad projects

• Lead journey mapping, persona, and flow development and develop end-to-end experiences for multiple customer needs 

• Align terminology across a complex framework and own information clarity

• Drive alignment through strong presentation, facilitation, and stakeholder management skills

• Partner on vision work in collaboration with design, engineering, and product

• Build documentation to support customers

• Create and refine information architectures to increase clarity and cohesion

The ideal candidate will also bring:

• Experience taking responsibility for assigned areas, planning, organizing, and implementing projects to meet established goals on time

• A good track record of being adaptive and flexible in the face of change and ambiguity

• The ability to engage deliver against different goals, projects, and work streams and get up to speed efficiently

• A growth mindset that balances data-informed insights alongside customer research streams

• The ability to work in design tools like Figma to collaborate with product designers on projects

• Knowledge of taxonomy development and management to support development of customization

• Experience with APIs and technical documentation

More about the team

Atlassian’s second flagship product, Confluence, is evolving into a connected knowledge workspace for all teams. Integrations serves at the forefront of this evolution, designing experiences that bring our products together to help customers get their work done. Our promise: Teams can get $@!% done easier and faster with the combination of our products, or 1 + 1 = 3.

More about content design

Content Designers at Atlassian help design and shape the entire user journey by championing the Atlassian voice and setting the right tone. Our content experts work with a variety of roles across the organization including research, PM's, engineering, marketing, legal and within the design team to tell consistent stories and create a great experience for our customers.

Show us something

Along with your resume, send or point us to an example of great content work you’ve done. This can be a fully-delivered feature, a larger strategy, or a content systems project.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung, Booking.com , Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

We are looking for a Sales Leader that will oversee a team dedicated to acquiring and managing large enterprise customers. This involves the development and implementation of sales strategies customized for enterprise-level customers, fostering long-term relationships with key accounts, and achieving revenue targets. Collaborative efforts are frequently undertaken with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to refine sales procedures and elevate customer satisfaction. Additionally, you will be accountable for recruiting top sales professionals, nurturing a culture of high performance, and cultivating strong relationships with key enterprise clients.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $201k-$241k
Zone B: $180k-$217k
Zone C: $166k-$200k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Leading and managing a team of enterprise sales account executives to achieve sales targets and revenue goals within the enterprise segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the enterprise segment.

• Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new members of the sales team as needed to support business growth objectives.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Managing key client relationships and participating in high-level negotiations and discussions as needed.

• Providing regular updates and reports on sales performance to senior management.

• Staying informed about industry trends, competitor activities, and market dynamics within the enterprise segment.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific "Flywheel" that has delivered 200,000+ customers to date. We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion, and improved retention rates.

The Sales Process and Systems Manager is a proven leader with deep expertise in quote-to-cash process in large SAAS companies. In this role you will manage a team of business analysts who work closely with Sales stakeholders including Customer Advocate teams, Partner teams and Enterprise sales to collect and prioritize requirements and enhancement requests, identify improvement opportunities, document business requirements, and partner closely with IT teams to support the delivery of our e-commerce transformations.

We are looking for a strong leader with a proven track record of process design, system deployment, and from running day-to-day operations to executing on large-scale projects. At Atlassian, you will work with key stakeholders and management from across the Sales Organization and other cross-functional teams such as Finance, Legal and R&D to implement solutions composed of business processes, systems infrastructure and/or shared services execution.

• Be a hands-on manager and coach to a small but mighty team of Business Process Analysts that are responsible for the day-to-day execution of Atlassian’s QTC transformation including writing business requirements, conducting QA testing and working with readiness teams to operationalize changes.

• Study and learn the end to end QTC processes employed by our different advocate teams teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales and post-sales support.

• Work with Sales stakeholders to understand customer, partner and advocate pain points and identify opportunities for improvement.

• Serve as a point of contact and subject matter expert on our QTC systems, processes and policies for external organizations, including presenting the team’s needs in enterprise projects

• Partner closely with our IT teams to drive the roadmap and development of our QTC tooling enhancements

• Support the roll-out of new product and pricing offerings across the Atlassian portfolio

• Work closely with leaders across Revenue Operations to define dependancies and build out cross-team execution plan.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

A link to an online portfolio showcasing your work (include link on your resume) is required.

About Your Future Team

You will sit on the Revenue Enablement team and report directly to the Head of Enablement.

The Revenue Enablement team exists to empower Atlassian's sales force with the knowledge, skills, and tools they need to excel in best serving potential and current customers while achieving Atlassian’s most ambitious goals.

We are committed to building a robust learning ecosystem that supports onboarding and continuous growth and development to drive customer success and achieve outstanding business results.

Through strategic alignment, innovative training, and effective communication, we strive to optimize sales performance and foster a culture of excellence and collaboration.

Key Responsibilities

Scalable Training Solutions: Develop and implement scalable training solutions that meet the needs of a growing and diverse sales force. Utilize strategic planning and business process optimization to ensure learning programs can be effectively scaled across the organization.

Instructional Design Excellence: Lead the creation, implementation, and evaluation of training tools and programs that align with business objectives. Develop high-quality learning materials and experiences to drive performance improvement.

Team Development: Mentor and guide a high-performing team of instructional designers and learning professionals. Emphasize continuous improvement, skill enhancement, and cross-functional collaboration to achieve strategic objectives and drive team success.

Learning Process Innovation: Propel the transformation of company-wide learning processes by implementing advanced content management strategies. Ensure the creation, organization, and maintenance of high-quality learning content to support dynamic and engaging learning experiences. Leverage the latest technologies to streamline content development and delivery, ensuring relevance and accessibility.

Consultation and Strategy: Consult with organizational leaders and work groups to develop complex, specialized learning strategies that improve performance and align with business goals.

Assessment and Feedback: Develop and conduct follow-up assessments to determine the effectiveness of training programs. Incorporate feedback gathered from participants and other relevant audiences to improve training, processes, and products.

Sales Expertise: Utilize your background in sales to align learning initiatives with sales strategies. Develop training programs that enhance sales skills, product knowledge, and customer engagement techniques to drive sales performance and achieve revenue goals.

Qualifications

• 5+ years of experience leading cross-functional teams and initiatives in a global, distributed-first environment.

• Strong experience in sales, sales enablement, or a related field.

• Demonstrated L&D functional expertise with a deep understanding of instructional design and adult learning theories.

• Proven ability to create engaging, effective instructional materials and content for a variety of audiences.

• Strong leadership skills with a proven ability to manage and inspire a team of instructional designers.

• Ability to develop innovative learning solutions that support business results.

• Strong project management skills with experience in planning and coordinating multiple projects simultaneously.

• Ability to work in a fast-paced environment and meet strict deadlines.

• Strong analytical skills to evaluate, analyze, and interpret technical information.

• Strategic thinker with the ability to overcome obstacles and take an organized and logical approach to thinking through problems and complex issues.

• A link to an online portfolio showcasing your work (include link on your resume) is required.

Preferred Qualifications

• Experience in a tech or fast-paced corporate environment.

• Advanced certifications in instructional design or related areas.

• Familiarity with the latest learning technologies and platforms.

• Strong analytical and problem-solving skills.

• Excellent interpersonal and leadership skills.

• Demonstrated ability to manage many senior stakeholders.

• Educational background in Instructional Design, Education, Learning and Development, or a related field is preferred.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

The Mission Director(MD) is a strategic PMO, Project management office, focusing on defining the path to cloud and managing customer cloud launch journey for our strategic customers. They are responsible for ensuring overall coordination of across SMEs within the business, ensuring customers achieve their cloud objectives and Atlassian value, and they will aggregate and prioritize product insights & feedback.

In practice, this involves coordinating Atlassian cross functional experts from Sales, CSS, R&D teams to deliver the best solution to the customer for their cloud adoption and migration journey.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $147,500 - $196,600

Zone B: $132,700 - $177,000

Zone C: $122,400 - $163,200

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Take responsibility for strategic customers, build a path to cloud and organize and implement deliverables to meet established goals on time. Actively creates alignment between our customer objectives and broader Atlassian organizational goals;

• Has a strong understanding of customer segment needs, and reliably demonstrates the ability to align their work to address those needs. Regularly Drives action-oriented recommendations from customer data, research and findings. Isn’t afraid to challenge status quo..initiates action for change based on new customer insights

• Strategically communicates to both internal and external stakeholders; Champions and communicates the vision to peers and stakeholders with conviction, driving a shared understanding and commitment to our objectives, and inspiring others towards goal achievement.

• Drives information clearly, influences and shapes the audience/message and selects appropriate form(s) of communication; attentively listens and confirms understanding to effectively received information.

• Exhibits exceptional active listening skills, asking insightful questions to fully comprehend the customer needs and expectations, and ensuring all communication is clear and accurate.

• Proactively shares critical and relevant information with partners and stakeholders, fostering informed, efficient collaborations.

• Applying an understanding of the products and services provided, how each product works, and the business value it brings.

• Anticipates and aligns product knowledge with not only the explicit but also the unspoken, strategic needs of the customer.

• Articulates ways in which Atlassian's products/services can revolutionize customer's business, while enhancing operational efficiency and strategic growth.

• Proactively stays ahead of industry trends and innovations and integrates knowledge into strategic customer interactions and advisory roles.

• Proactively identifies key business problems and propose and deliver integrated, user focused solutions and experiences and applies creative thinking to address opportunities, define practical implementation of new ideas, processes, methods, products or solutions.

• Consistently designs new solutions, methods, and products, and ensures their successful implementation and integration into existing systems; Regularly initiates and leads new projects/activities and encourages a culture of innovation and continuous improvement

• Works with subject matter experts across disciplines to develop effective solutions and optimize processes, and also takes the initiative to share this knowledge and expertise with others, fostering a culture of continuous learning and improvement.

• Seek and embrace working with others to accomplish common goals and create positive team environments and consistently encourages teamwork and facilitates collaboration within the team.

• Demonstrates strong teamwork skills and consistently contributes to a collaborative team environment and influences others to value and engage in collaboration, fostering a supportive team culture.

• Shares improvements with their group which results in broader positive impact; Actively shares their knowledge and expertise through mentoring and coaching

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Manage a team of accountants in different geographies.

• Partner with compensation, benefits, payroll operations, and general accounting to ensure that the accounting processes are up-to-date and reflect the latest business conditions.

• Achieve success in closing successfully on time, while focusing on improving the efficiency of accounting processes in payroll.

• Identify accounting needs that support team and company projects and OKR's.

• Manage month-end journal entries by Day 1, ensure timely and thorough account reconciliations and perform quarterly flux analysis to ensure confidence in financial results for employment related expenses.

• Build and maintain an environment that avoids control related deficiencies.

Working at Atlassian

At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers. 

This highly visible role is a hybrid of traditional jobs in Sales operations and strategic planning. You will play a key role in the budgeting process, headcount tracking, sales capacity planning, business performance reporting, and ad-hoc support on strategic projects.

Do you enjoy working in a fast-paced environment, look to solve challenging problems and are motivated to implement innovative ways to do things better? You'll thrive if you are highly organized, driven, a self-starter, analytical and have a strong attention to detail. If so, continue reading.

• Support the global sales team. You will partner closely with multiple groups for budgeting, headcount tracking, and capacity planning.

• Build foundational reporting around sales hiring and budget. Create real-time dashboards that a sales leader can easily follow. Be able to work with a technical team to identify customer needs and develop reporting requirements for BI dashboards.

• Work with Sales Management and your team to monitor performance efficiency and drive recommendation for improvement plan. 

• Prepare monthly and quarterly management reporting – analyzing results, distilling/synthesizing key trends, and communicating business insights to global sales leadership team.

As an Application Engineer in Core HR Tech, you’ll work with teams across the world, to continuously improve the technologies that power Atlassian’s People engine! You bring expertise in Application development (particularly Workday platform), are comfortable with a dynamic environment, and extremely motivated to engineering practices and operational excellence. You are enthusiastic and interested in making positive contributions to the team. Your passions include working with technology, defining and refining ways of working, and providing world class support to employees.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,800 - $274,400

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Design, build, test and deploy solutions primarily utilizing tools and capabilities from third party applications such as Workday integrations and configurations, middleware such as Workato, as well as custom engineered builds as needed to deliver project outcomes

• Utilize their deep techno functional experience in HR Technology and engineering practices to lead Core HR technology projects and support team members to solve complex and ambiguous problems

• Own the technical evolution of Core HR systems and capabilities within People tech

• Drive incremental improvements to team technical processes and practices

• Responsible for the operational quality of team’s deliverables

• Mentor and support team members

• Collaborate with product and business teams to create and plan project and product roadmaps

• Play an active role in defining SaaS product roadmaps, vendor QBRs, and assessment discussions. Hold vendors accountable for their operational quality and service level commitments

• Partner with peer engineering teams to solve common problems and sharing best practices to make a positive impact across the broader organization beyond our team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Solutions Architect to join our IT Marketing Technology team. Our fast-moving team delivers state-of-the-art solutions to address business problems & opportunities. We are always growing, learning, and adapting, in and out of the office. We're dedicated to agile methodology. We know the importance of validating our assumptions about users and deploying various types of technologies to enable functional teams. Our bottom line is to be a truster partner for our marketing business stakeholders in delivering strategic value.

Responsibilities:

• Build, govern and recommend technology strategy & architecture for enterprise level initiatives for Martech.

• Participate in solution design discussions, architectural decisions, code reviews and drive agile method of delivering focusing on quality, CI/CD, and best practices.

• Have experience building conceptual and logical architectures and procure required artifacts and documentation of such systems/landscapes, process design documents.

• Bring experience with governance of initiatives that align with the overall enterprise architecture guidelines and principles.

• Constantly scan and keep up with the Industry Trends in Tech.

• Partner with broader Enterprise Architecture teams for vendor evaluation/heat maps and long term IT investment strategy.

We're looking for a highly talented and passionate individual as we continue to build and scale our Business Value Advisory practice. This person has the ability to rapidly develop deep insights into large, complex enterprises and help shape our customers' change agendas.

You will work directly with our direct sales organisation and channel partners on some of the most important accounts in AMER to accelerate customer decision making, improve win rates and grow deal size. You will do this through the use of tailored financial models for investment justifications and the creation of compelling C-level value articulation, delivering to key customer stakeholders and decision makers to support decisions driving long-term value for the customer.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

You will be partnering closely with Enterprise Sales, Solution Engineering, and Advisory Services teams to provide exceptional consultative support to a select number of our largest customers, while also identifying enablement and coaching opportunities to build and mature our overall value-selling framework in alignment with Enablement and Marketing teams. You will utilize your extensive knowledge and experience in consultative value discovery, industry research, and financial modeling to deliver exceptional value in customer engagements through prescriptive insights and employing best-practice methodologies.

In this role, you’ll get to:

• BUILD

  • Be an important part of scaling the practice, which is designed to mature our engagement with our largest, most strategic customers by overlaying our sales teams with business value subject matter expertise.

  • Help evolve our practice through iteration of existing financial models which drives scalable use, and through contributing to the development of the art of value consulting in Atlassian.

• ENGAGE

  • Work with executive-level stakeholders from our customers to create compelling, credible and defendable business cases centered on the return on investment of Atlassian’s solutions.

  • Leverage internal and external research around our customers' business drivers, market/industry trends, and Atlassian product capabilities to deliver these customised business cases to an executive audience.

• LEAD

  • Provide thought leadership and expertise on business value at conferences and events

  • Identify, lead, and contribute to the creation and enablement of new resources and assets to support the field (best practices, value-selling support, financial models etc. )

  • Collaborate with sales enablement to establish and provide enablement training on how direct sales and channel partners can best leverage value-based content and collateral for success in their sales pursuits

You will report to the Head of Business Value & Trust at Atlassian and into the Global Solution function, collaborating with teams around the world. Travel up to 20% may be required for this role. Expect to travel ~4-5x per year to internal events like sales kickoffs and team events, of which ~1 per year could require international travel to other major geographies (ie. APAC or EMEA). Expect customer-facing travel for onsite customer meetings within your territory.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As Principal Product Manager for Jira Align, you will have a leadership role on the Jira Align team as an individual contributor with substantial input on both strategy and execution. Reporting to the Head of Product for Jira Align, you will oversee the heart and soul of the product: functionality that enables customers to prioritize and plan their work at scale. You will operate as an expert with deep experience working with executive leaders, and an ability to immediately contribute to complex, high-impact projects.

What you’ll do:

• Define the short, medium, and long-term roadmap for your area of the Jira Align product

• Collaborate with Design, Engineering, and Business teams to ship products that deliver beautiful, thoughtful, and delightful experiences to our customers

• Mentor a world-class team of product managers

• Establish and track key performance indicators (KPIs) to measure impact of product initiatives, using OKR framework and data-driven insights to inform decisions

• Foster a feedback loop between the product team and sales/services teams for continuous improvement

• Represent Jira Align in customer meetings and external events

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers.

Our Pipeline Operations Management is responsible for the pipeline strategy, targets, and performance across multiple campaign sources (from MQL:SQL) to ensure future booking success. As a Sr. Analyst, Pipeline Strategy and Operations - Sales Development, reporting to the Sr. Manager of Pipeline Operations, you will be integral to this for our sales development team.

What you'll do

• Support the global sales development team across daily operations activities including capacity management, quarterly target setting, performance monitoring, and process optimization.

• Collaborate with Sales Development Leadership to continually improve reporting insights to guide increased sales team productivity and effectiveness.

• Partner with marketing, partner, sales, and field operations groups on pipeline generation programs and insights.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Our Sales Development Representatives partner with our Account Executives to build a sales pipeline and ensure a delightful customer experience. This is done in tight coordination with our Sales Operations.

Responsibilities

In this role, you will:

• Be accountable for outbound prospecting, quota-carrying role, and meeting conversion into pipeline;

• Qualify business leads on all customers through proactive outreach and research;

• Conduct cold calls, emails, and other outreach strategies to engage with decision-makers;

• Collaborate with sales, marketing, partner, and operations teams to develop lead-generation strategies;

• Navigate objections through value-driven messaging;

• Articulate the value proposition of our products to our customers;

• Experience establishing communication and engagement with prospects;

• Great at writing relevant emails that are relevant to each customer;

• Build your pipeline in partnership with Account Executives and Marketing.

Qualifications

Your background:

• You’re fluent in German and English.

• Accountability: You are the highest performer in everything that you do. You crave accountability and excel in a results-based culture.

• Communication: Clear, intentional, and curious. People want to talk to you. You build trust naturally.

• Continued Learning: You have clear goals, and daily routines that help you achieve them. You ask for coaching. You're intentional about your future, and action feedback quickly.

• Integrity forward interest in selling: You don't know what it is like to not do your best. You excel in achievement. You enjoy being a top name on the leaderboard and want to help others get there with you.

• Change: You contribute to change and you navigate through change well. You crave forward progression. You bounce back quickly. For you, challenges are opportunities. You always take ownership and choose action over inaction.

• Impact: You are passionate about sales and about helping your customers by putting them at the center of everything you do.

• Creative: You always find new ideas and new ways to achieve your goals

• Experience: No prior experience as an SDR is needed. Some of our most successful SDRs made a career change from recruitment, were a top SDR at another company, or were a top sales professional in another industry.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Do you have a passion for creating intuitive and user-friendly sales experiences? Are you a strategic thinker with a knack for understanding customer needs and translating them into actionable design solutions? If so, then we want to hear from you!

We are looking for a talented and experienced Sales User Experience Architect to join our growing team. In this role, you will play a pivotal role in shaping the user experience (UX) of our sales tools and platforms, ensuring a seamless and efficient journey for our Sales Team and ultimately, driving business growth. This role will be heavily focused on Salesforce, but integrated tools & 3rd party platforms that our Sales Team uses will be in scope too. This is a new role that sits within the Sales Systems & Process team in Revenue Operations.

• Conduct user research to understand the needs and pain points of our sales team and customers.

• Collaborate with Sales, Engineering, and other internal partners to define the UX vision for sales tools and platforms.

• Partner with our internal technology teams to design, drive, & implement Salesforce UX improvements that will help our Sales team be more productive.

• Design and prototype user interfaces (UIs) that are intuitive, user-friendly, and optimized for productivity.

• Develop & maintain a Salesforce UI & UX optimization roadmap.

• Develop & document guidelines and best practices for Salesforce UX.

• Conduct usability testing and iterate on designs based on user feedback.

• Stay up-to-date on the latest trends & best practices in Salesforce UX/UI functionality.

• Partner with internal stakeholders to redesign their respective focus areas on the pathway to overall system optimization.

• Serve as the point of contact and subject matter expert for experience design within the Sales Systems & Process team.

• Own requirements documentation including BRDs, process flows, DACIs, wireframes, mockups or other assets used to collect business needs.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• The primary focus areas revolve around managing inbound requests (through chat, email, phone) from hand raisers, providing exceptional customer experiences by addressing their queries promptly and effectively. This involves not only resolving their immediate concerns but also understanding their underlying needs to recommend suitable solutions.

• Assisting customers in finding optimal product & features solutions, as well as ensuring that they have access to the tools and services they need to thrive in their respective industries. SSAs are tasked with assisting customers and driving the conversation to showcase the value of different product plans and features, help choose the right fit, and share resources for successful trial and adoption.

• Guiding customers through their buyer journey, assisting them at every stage to make informed decisions that align with their goals and objectives.

• Furthermore, they should be able to identify potential upsell and cross-sell opportunities tailored to individual customer needs and requirements to assist in maximizing revenue opportunities.

• Overall, the goal is to deliver a phenomenal customer experience that instills confidence and trust in our SMB customers, fostering long-term engagement, loyalty and establish Atlassian as their go-to partner.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom, a leader in video communication, has been revolutionizing the way teams collaborate. Since joining the Atlassian family, Loom continues to experience phenomenal growth, and we're just getting started. As part of this next chapter, we're looking for a seasoned Senior Manager to drive our expansion within the Enterprise segment.

We're searching for a Senior Engineering Manager to join the Loom Enterprise team, reporting to the Head of Loom Engineering. As the Senior Manager for Enterprise at Loom, you'll play a critical role in scaling our Enterprise adoption, a strategic priority for both Loom and Atlassian.

In this role, you will:

• Hire, lead, and manage a high-performing team focused on Enterprise growth strategies.

• Own the delivery of new product and systems initiatives

• Collaborate in technical & architectural discussions, provide direction, and drive decision-making

• Build an open, trusting, operationally mature culture

• Be the engineering voice in our quarterly planning process, driving the team’s technical strategy and collaborating on our product strategy

• Participate in hiring, planning, and budgeting exercises

Qualifications

Your background:

• 5+ years of experience managing and growing high-performing engineering teams

• Demonstrated experience collaborating with cross-functional partners to drive and influence product and technical strategy

• Ability to drive high technical standards, accounting for performance, reliability, and scalability

• Experience in working with distributed teams

• Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience)

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

We're searching for a Senior Engineering Manager to join the Loom Distribution Engineering team. You'll be reporting to our Head of Distribution Engineering. This team is responsible for working across the stack to build new distribution channels and high-quality, seamless experiences that help users discover and engage with our products. Leading this team, you will drive continued innovation and own application quality across these experiences and the backend services that power them.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,800 - $274,400

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Manage a team of technical leads and engineers, fostering their growth and inspiring innovation and operational excellence

• Own the delivery of new product and systems initiatives

• Collaborate in technical & architectural discussions, provide direction, and drive decision-making

• Build an open, trusting, operationally mature culture

• Be the engineering voice in our quarterly planning process, driving the team technical strategy and collaborating on our product strategy

• Participate in hiring, planning, and budgeting exercises

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role is fully remote, but requires you to be located in a US Time Zone.

We're searching for a Senior Engineering Manager to join Atlassian.

As a Senior Engineering Manager, you'll be a technical leader and people manager, responsible for guiding the team to technical decisions for production services, helping prioritize and organize the team's work, and providing career growth and mentorship opportunities to your team.

You will manage a group of 10-18 engineers on a Backend Software Engineering Team and work closely with your design and product management counterparts to build user journeys that unleash the potential of our future customers.

Your Future Team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Inspire innovation and operational excellence

• Own the delivery of critical projects in a microservices environment

• Be the engineering voice in our quarterly planning process

• Build an open, trusting, operationally mature culture

• Participate in hiring planning and other budgeting exercises

• Collaborate in technical/architectural discussions, provide direction and drive decision-making

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassian’s cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassian.

1. Formulate the strategy to move our Customer Support Technology from the current implementation to the next generation Customer Support Technology on top of Atlassian’s cloud platform.

2. Work with dependency teams to develop a plan and roadmap.

3. Migrate Customer Support org to the new system while achieving CSS business goals and staying within guardrails to ensure high customer satisfaction and keeping support costs low.

4. Develop Supportability standards and drive adoption of those across the entire Engineering organization.

5. Help with hiring and mentoring of other engineers on team.

6. Act as Technical Lead for a team of engineers.

7. Be responsible for quality of the code base and operational excellence.

8. Build relationships with key Customer Support org stakeholders and Engineering leaders across Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for an experienced senior manager to lead a team charged with delivering outcomes to Customer Support Services (CSS). This role is part of the Business Transformation Delivery team. The portfolio of work expands mergers and acquisitions, product launches, key business initiatives, and innovative internal ideas.

This role combines breadth (solving varied problems), depth (ensuring outcomes), people (mentoring and managing a team), and functional ownership (maturing delivery processes). If you're exhilarated by complex problem-solving and passionate about growing people, then this is the role for you!

Your team will include senior program managers. You'll partner heavily with an analytics team, development teams, and other key business partners to deliver cross-functional outcomes.

You are accountable for:

• Establishing a highly effective process to gather and prioritize problem statements from across the business.

• Getting commitment from senior stakeholders on the collective priorities, scope, and goals for the portfolio of work.

• Ensuring that the initiatives and programs deliver the outcome needed by the business.

• Mitigate risk and manage dependencies, both present and forward-looking.

• Managing and mentoring a team of Program Managers to meet or exceed expectations of their role.

• Providing continual feedback to leadership and peers on improvement areas in the business, processes, and teams

• Lead key initiatives that are impactful to the scale of the business and team.

More about you

You're highly motivated to deliver outcomes and can navigate a high-speed, high-complexity, matrixed environment. You know how to extract business requirements from senior leaders.

You understand the direction of the business, you create a culture of psychological safety that will allow the team to bring their whole selves to work, and you can provide guidance to the team and others to drive the desired outcomes.

You're a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team. You set the example in your work ethic and rigor for understanding the why and delivering the right solution.

You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience.

On your first day, we'll expect you to have:

• 10+ years delivering successful transformations affecting large, complex, customer-facing systems, processes, and people.

• 5+ years of Experience leading a distributed team.

• Experience in agile project management environments, preferably with formal training and certifications.

• Demonstrable ability to drive a cross-functional team to execute against a strategy.

• Exceptional behavioral assessment capability, comfort in providing feedback, and heightened self-awareness and emotional intelligence.

More about our team

We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do. We're constantly growing, learning, adapting, and trying new approaches. Food and coffee are a few of our favorite things!

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Sr. Manager, Sales Systems & Operations is a leadership role in our Sales Strategy & Operations organization. This person works with leaders and stakeholders in Sales, Marketing, Customer Success and other cross-functional teams across Atlassian to understand business needs, drive prioritization and support the implementation of projects/programs. This role is accountable for end-to-end project lifecycle support, from requirements gathering through to post-release support, and everything in between. Your team plays an integral role in developing and ensuring the successful delivery of our Sales project portfolio, but also supports the day-to-day operations for sales systems - triaging field sales issues and questions, and generally keeping the lights on for our sales teams.

Atlassian is a dynamic, fast-changing, high-growth environment, and our Sales Systems & Operations team plays a critical role in supporting that growth. We are looking for an equally dynamic leader to help lead the team and support the continued evolution of our enterprise sales model.

What you’ll do

• Work with business stakeholders and leadership in Sales to understand business objectives, needs and priorities, and develop and maintain a roadmap of projects and programs aligned to these goals.

• Drive programs and initiatives that streamline and improve our sellers QTC experience.

• You will support the NPI (new product introduction) process, including M&A projects, to ensure successful operationalization of new offers across lead-to-cash and support processes.

• Support end-to-end project/program management for CRM and related sales-systems initiatives. As a hands-on leader, you will manage a team of business analysts and product owners who will support or execute prioritized projects. You will ensure the business value of your projects are quantified and that measurable success metrics have been defined. You will drive clarity of requirements and will ask lots of “why” questions to validate business impact of what gets implemented and to ensure that the solution will stand the test of time.

• Assess the business impact of projects and required investment, and drive the prioritization of initiatives to realize the best returns.

• You will partner closely with our technology teams to design best-in-class solutions, and will have ultimate accountability for the successful delivery of projects in our portfolio, including change management and enablement activities for our field teams.

• You will work closely with our different selling teams to identify ways to drive improvements into their work flows and optimize the experience to their unique seller objects

• You will be a trusted advisor to the business - helping guide our sales organization to best-in-class sales practices.

• Provide guidance, mentorship, and development opportunities for team members, while fostering a collaborative and high-performing team culture.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Growth team drives Atlassian forward by improving customer experiences by driving the top of funnel traffic into Atlassian products. The team is comprised of people with backgrounds in multiple languages, stacks, and business types - creating a highly diverse team. We use data heavily to run experiments across all of Atlassian's core products to make and show the benefits of our paid tiers as well as removing friction from flows for our users

What you'll do

• Combine product, business, customers, and deep engineering knowledge to help the team build simple solutions to complicated problems

• Ensure that excellent operational and engineering health is maintained across our systems and experiments

• Introduce and improve adoption of new technologies and experimentation best practices from across the industry

• Work with architects across Atlassian to align technical strategies and understand the needs of our platform consumers.

• Partner with leadership, stakeholders, cross-functional teams to connect technical approach with business needs and strategic direction

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together, you will be located in North America.

Your future team

We're looking for a Senior Privacy & Product Counsel - Incidents, reporting to the Director of Privacy - Incident Response. You'll join our Legal Incidents Team, a global team comprised of experienced privacy professionals with a background in incident management. We provide follow the sun support to the business in the event of an incident, ensuring that Atlassian is managing its legal obligations and living up to our values.

What you'll do

• Partner with business teams to investigate and manage legal obligations arising during incidents.

• Offer compliant business-focused solutions, balancing risk and Atlassian's values when making recommendations.

• Identify areas for improvement in our incident response capability, and work with partner teams to uplift our processes and tooling.

• Review and advise on external communications, including customer notices, during incidents.

• Build relationships which strengthen the connection between legal and partner teams.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom is the video communication platform for async work that helps companies communicate better at scale. The Media & Intelligence Team lives at the heart of Loom's product development, providing a set of libraries, services, platforms, and APIs used across our systems to power recording, playback, editing, and advanced AI features.

We are looking for a senior software engineer to contribute to our media systems. You will report to the Senior EM of this team and collaborate with broad cross functional teams. This role can be remote or work from one of Atlassian's US offices.

What you'll do

• Build the server-side and client-side infrastructure that enables engineering teams to build world-class video messaging products.

• Design and implement media features that delight our users and differentiate Loom’s products and services from our competitors.

• Uphold a high standard of engineering excellence because the performance and reliability of media infrastructure directly impact our product experience, hence the perception of Loom’s overall brand.

• Diagnose and improve the quality of the end-to-end video experience. Optimize our media pipelines to be performant across all the platforms.

• Display strong ownership and influence over the team's roadmap.

The Growth and Market Strategy team develops pragmatic, customer-centric GTM strategies that are responsive to changing market dynamics and drive sustainable, profitable growth. Dedicated to continuous improvement, we harness the power of data-driven insights to uncover growth opportunities while continually optimizing our sales process and empowering our GTM teams to build rich customer experiences and increase market share. This results in effective strategies to drive decisions on what we do and don’t do to provide a sustainable, monetizable advantage in the market. We measure success by the positive impact on our profitability, market share, and customer delight.

Atlassian is seeking a Senior Strategist to drive the dynamic growth and adoption of our suite of solutions in the Enterprise segment. This role will evaluate cross-cutting opportunities with a data-driven approach and building foundational components that are fundamental to the business. This work will be pivotal executing GTM strategies, fueling P&L growth efforts across platforms, and fostering innovative change design to strengthen our ability to unleash the power of every team.

We are looking for a highly-capable individual contributor who has demonstrated success in creating structured solutions from ambiguous problems, designing global strategies and spearheading initiatives that have demonstrable economics, and leading multi-layered stakeholder management with significant cross-functional engagement. The ideal candidate will partner closely with the Revenue Operations executive team and stakeholders across the organization, to define critical strategy that will help set the long-term direction of the business. This individual should be strategic, driven, adaptable, highly organized, analytical, and have a strong eye for detail. A strong understanding of SaaS business models and of Atlassian’s markets is ideal.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $152,800 - $203,700

Zone B: $137,500 - $183,400

Zone C: $126,800 - $169,100

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Develop GTM strategies from ideation to design, which includes conducting internal and market due diligence, utilizing relevant frameworks, and creating scalable options to achieve our fiscal year goals, and our longer term performance targets.

• Analyze complex information using qualitative and quantitative methods to inform and drive our GTM strategy and meet/exceed our revenue targets.

• Proactively identifies opportunities and champions novel approaches with a willingness to test and iterate new ideas to solve complex problems that impact Atlassian and our customers.

• Seamless transition from high-altitude to diving deep into details to uncover insights, perform financial and market analysis, synthesis a point of view to make recommendations to executive leadership.

• Influence across all levels from the front lines to C-suite through effective communication and collaboration.

• Create trust and build relationships throughout the organization to marshal cross-functional support and resources needed to accomplish your goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is an established, publicly-traded tech company with a growing tax function. We are looking for a Tax Senior to join our US Income Tax team.

You will report to the US Senior Tax Manager and will assist with the tax provision, compliance, and other tax matters. Our ideal applicant is someone with a desire to contribute and learn who loves working with technology, defining and refining processes, and supporting all levels of employees within a global organization.

• Help prepare the US federal and state income income tax provision and audited financial statements for publicly-traded corporation.

• Gather information and prepare workpapers for US income tax returns that are prepared by external advisors.

• Utilize technology to support continuous improvement of our processes.

• Conduct research on tax issues and prepare analysis and recommendations for the company.

• Communicate with federal or state tax authorities to resolve tax matters.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the Team

As a member of the Financial Reporting & Controls team, you will be responsible for providing accurate financials, building our financial infrastructure, and ensuring smooth operations. This is an exciting opportunity to join the team and make an immediate impact at a rapidly growing organization. Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 1-2 days a week in office culture as our baseline.

About the Role

As an Accounts Receivable Specialist, you will be responsible for the end-to-end AR process, from issuing invoices to overseeing collections, while working hand-in-hand with our Sales team to address any concerns that arise. In addition, you will collaborate with cross-functional teams to ensure that our billing processes are not only accurate, but also efficient. Your proactive approach to problem-solving and attention to detail will be essential in scaling our processes and maintaining customer satisfaction.

What you’ll do

• Issue accurate invoices in a timely manner, ensuring that all billing details are correct and aligned with customer agreements.
• Monitor outstanding accounts, follow up on overdue payments, and address customer disputes
• Ensure a professional and positive interaction with customers throughout the billing and collections process, enhancing customer satisfaction and fostering long-term relationships.
• Innovate, automate, and challenge the status quo, seeking continuous improvement of the accounts receivable process

What you’ll need

• 2+ years of experience in all-round Accounts Receivable/Billing
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience collaborating with a distributed team
• Intermediate Excel experience: the ability to work with pivot tables and lookup functions
• Self-motivated, organized, and efficient worker with high standards for quality of work output
• Nice to have: Experience managing Accounts Receivable within NetSuite and Salesforce

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About the role

Sentry is looking for an Enterprise Account Executive to join our Sales team. We need a strong hunter/self-starter mindset with the ability to methodically expand existing accounts. As a member of our Sales team, you'll join a fast-growth start-up and hit the ground running and help develop our sales strategy and playbook. We're looking for an individual with experience selling SaaS/B2B products, especially to developer organizations. If you're a seasoned sales professional, who thrives on building strategic relationships with some of the most innovative companies on the planet, this role is right for you.

In this role you will

• Manage and work all leads and opportunities in your territory
• Build and manage a sales pipeline while growing successful, long-lasting relationships with influencers (developers, engineering managers, engineering leadership, devops leads, SREs, procurement professionals,etc.) to meet revenue targets and company goals
• Manage, track, and report all sales activities with Salesforce/Gong proficiency
• Be the voice of the customer to the Sentry engineering/product teams
• Own the strategic planning for each Flagship account, developing strategies to drive adoption and departmental expansion, mapping and building widespread relationships across our customer’s organization

You’ll love this job if you

• Are a builder who works autonomously and relishes responsibility
• Are customer focused and driven for your customers to be successful with Sentry
• Take pride in working to increase customer growth and happiness by aligning Sentry impact with the customer’s expectations of value
• Thrive in a product-driven highly technical, fast paced and growing organization
• Get a charge out of making a measurable impact on Sentry’s growth
• Own the strategic planning for each strategic account, developing strategies to drive adoption and expansion, mapping and building widespread relationships across the customer’s organization, and working to increase customer growth and satisfaction by aligning Sentry impact with the developer community expectations and value

Qualifications

• 6+ years of technology direct sales experience, with current experience selling SaaS. Bonus points if you have experience selling developer tools to development organizations
• High technical aptitude and able to understand and discuss a developer-focused infrastructure product
• Proven track record of exceeding sales targets and cultivating long-lasting relationships with clients
• Deep curiosity for the developer tool space
• Results-driven, with a desire to hunt new business and ability to try new processes and iterate to scale a global sales engine
• Strong analytical, critical thinking, and problem-solving skills
• You are a team player and comfortable in a fast-paced growth environment
• You over communicate and take pride in transparency
• You love a challenge and desire a fast-paced, and exciting environment

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $130,000 to $150,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.