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Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Commercial Sales to lead a hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, with a goal of accelerating growth and ARR. The role involves shaping a high-velocity sales strategy, leveraging AI capabilities and sales technology (Salesforce, Outreach, Clari, Gong) to optimize pipeline velocity and customer engagement, and embedding MEDDPICC best practices. You will recruit, mentor, and lead a diverse team while driving complex, multi-product, multi-stakeholder deals, maintaining executive relationships, and collaborating with Marketing, Customer Success, Solutions Engineering, and Product for a unified go-to-market strategy. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven track record of overachieving targets, proficiency with AI and cloud sales tools, a coaching mindset and executive presence in Spanish and English (Portuguese a plus), are willing to travel, and must be based in Mexico City or the State of Mexico. Zendesk emphasizes innovation and impact, offers competitive compensation and benefits, supports hybrid work, and commits to diversity, equity, and inclusion, while noting that AI may be used in screening; accommodations are available for applicants.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.