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Zendesk is hiring a senior software engineer to join the Agent Workspace team in a hybrid role that requires three days in the office and relocation to Pune, with candidates limited to those physically located in Karnataka or Maharashtra. The role involves designing, building, and maintaining robust microservices and APIs using Java 11+ and Vert.x, and developing frontend features with TypeScript, JavaScript, and React with seamless REST and GraphQL connectivity. You will architect backend systems for high performance and scalability and collaborate closely with frontend teams, product managers, QA, and DevOps to deliver smooth user experiences. The ideal candidate has 6+ years of software engineering, including 3+ years in full-stack, strong JavaScript/TypeScript and React experience, 3+ years backend in Java/Node/Go/Python, and familiarity with microservices, REST/GraphQL, Docker, cloud platforms, and both relational and NoSQL databases, plus analytical problem-solving and effective communication. Zendesk highlights bonus points for open-source contributions, CI/CD, testing, and mentoring, and emphasizes its equal opportunity, diversity, and accommodations policies, noting AI screening may be used in evaluating applicants.

Zendesk's Product Security Team develops processes and tools to bake security into products, partners with engineers across the entire software development lifecycle, and runs programs like bug bounty and Security Champions to enable secure-by-design features for customer-facing products. This is a hybrid role requiring relocation to Pune, with 3 days in the office, and candidates must be physically located in Karnataka or Maharashtra. You'll join a high-performing team building distributed, high-scale integrations with partners such as Slack, Atlassian, and AWS, processing about 10 million events per day, and you'll design solutions that endure for 18+ months while mentoring junior engineers and influencing stakeholders. The role calls for at least 9+ years of commercial full-stack experience, proficiency in React and JavaScript/Node.js/TypeScript, experience with mono-repo setups and modern frameworks, plus hands-on work with Salesforce and other SaaS integrations; the tech stack includes Golang, JavaScript/TypeScript, React, AWS, Spinnaker, Kubernetes, Aurora/MySQL, DynamoDB, and S3. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, offers reasonable accommodations on request, and supports a hybrid, flexible work model with onsite collaboration and remote work.

Zendesk is hiring a Senior Technical Product Manager for its Custom Data Platform team in Pune to help customers model and manage data with Custom Objects and Custom Fields, enabling AI-powered insights and smoother workflows. You will shape the strategy and roadmap for Custom Objects and Custom Fields, align them with Zendesk’s data and extensibility vision, and collaborate with engineering, design, product marketing, and customer success to deliver scalable solutions. You will listen deeply to customers and partners to uncover needs, simplify complexity, drive adoption, and use data and insights to guide decisions while contributing to the API platform and catalog. Requirements include 5+ years of product management experience in SaaS or enterprise software, a strong technical understanding of APIs, databases, data modeling, or platform extensibility, and a proven ability to deliver complex features with cross-functional teams. Bonus points are given for experience with customer service, ITSM, or CRM platforms, familiarity with low-code/no-code environments, or prior work with Custom Objects/Custom Fields; the role supports a hybrid work model with location restrictions to Karnataka or Maharashtra, and Zendesk emphasizes equal opportunity hiring with accommodations available.

The role is for a Senior Software Engineer at Zendesk to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. Key responsibilities include designing, building, and maintaining data quality systems and pipelines; using Snowflake, Docker/Kubernetes, and Kafka to enable scalable, observable data movement; collaborating cross-functionally to close gaps in data quality and tooling, building internal tooling for schema validation, data experimentation, and automated checks; owning the reliability and performance of ingestion systems on AWS; architecting core components with Kafka and Snowpipe Streaming; and championing testing, CI/CD, automation, and platform tooling for quality and lineage. Core skills required are solid programming (preferably Java), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, strong SQL for diagnostics and DQ workflows, experience with Docker/Kubernetes, and strong debugging/observability. You should bring a systems mindset, passion for resilient, high-throughput real-time platforms, the ability to influence technical direction, strong communication and mentoring skills, and a bias toward automation and platform thinking; nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native platforms (AWS/GCP), and exposure to dbt or ELT frameworks. Location eligibility notes: Zendesk can hire only candidates physically located to work from Maharashtra (and Karnataka per updated posting), with a hybrid schedule requiring on-site presence, and the company emphasizes diversity, inclusion, and potential AI screening with accommodations available on request.

The Senior Engineer will uplift, scale, and maintain Zendesk's platform infrastructure built with Kubernetes, AWS services (EC2/EKS/CloudFormation/IAM), containerd, and HashiCorp tooling, and will automate deployment and lifecycle management using pipelines like Spinnaker. The role involves building monitoring, management, alerting systems, dashboards, and tooling, contributing to open source, maintaining engineering docs and internal blogs, and supporting engineers running workloads on the Kubernetes-based platform, while collaborating with compliance and security teams to ensure reliability and SOC-II compliance. You will work in a tightly knit Scrum team, participate in on-call rotations to debug production issues and maintain uptime, and drive projects end-to-end with strong ownership and a focus on best practices and test coverage. Must-have qualifications include moderate Kubernetes experience, moderate experience in Go or Ruby, moderate Platform Engineering/DevOps experience, moderate AWS experience (EC2/EKS/CloudFormation/IAM), eagerness to learn, and the ability to deliver high-quality code with good test coverage. Nice-to-have qualifications include Linux experience, on-call production support experience, and self-managed Kubernetes clusters; the role requires physical location in Maharashtra or Karnataka with a hybrid in-office schedule, and Zendesk is an equal opportunity employer that may use AI screening and provides accommodations as needed.

Zendesk is hiring a Product Design Manager in Pune, India to lead and mentor a growing design team, integrate designers into the broader design practice, and shape local design culture as the first manager there, aligning with the global product strategy. The role reports to the Director of Product Design in the United States and collaborates with teams in the US, Australia, and Singapore; daily duties include translating strategy into design work, building cross-functional relationships, and scaling the design practice through recruiting and onboarding. Responsibilities also include providing regular performance feedback and coaching to direct reports, championing design quality through critiques, refining processes and templates to increase impact, and guiding design initiatives across Zendesk products. Success requires experience mentoring designers (5+ years in design, 3+ years managing direct reports), a collaborative mindset with strong communication skills, and a portfolio demonstrating end-to-end design leadership on projects. The role is based in Karnataka or Maharashtra, India, with a hybrid work arrangement; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI for screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Technical Product Manager to lead ITSM Change Management features for ITIL-compliant workflows within its Employee Service initiative, working with global cross-functional teams. You will own the product roadmap, synthesize customer insights and market trends, become a subject matter expert, and collaborate with engineers, designers, and marketers to deliver user-friendly capabilities. Responsibilities include defining the Change Management roadmap, prioritizing by customer and business impact, analyzing product data and competition, and establishing clear success metrics with a focus on simplicity and customer-centric design. Basic qualifications include 5+ years in product management in a fast-paced agile environment, ITSM/ITIL experience, a track record of shipping scalable products, and strong communication; preferred qualifications include a bachelor’s degree, data-driven B2B SaaS experience, familiarity with metrics tools, and experience delivering ML/AI-enabled features. Location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk is an equal opportunity employer with diversity and inclusion commitments, accommodations for disabilities, and AI may be used to screen applications.

Zendesk is hiring a Frontend QA Engineer for a hybrid role that requires three days in the office with relocation to Pune, and eligibility is limited to candidates located in Karnataka or Maharashtra. The role calls for 7+ years of software testing experience, including at least 3+ years focused on frontend/UI testing, plus strong Cypress UI testing skills, proficiency in JavaScript and TypeScript, and experience managing testing infrastructure and GitHub CI/CD pipelines. Responsibilities include designing and executing UI tests with Cypress and Capybara, collaborating with frontend developers, maintaining scalable automated testing frameworks, analyzing test results and defects, managing testing infrastructure, and mentoring engineers on Cypress, React, JavaScript, and TypeScript. Preferred qualifications include experience with other UI testing frameworks like Selenium or Playwright, knowledge of Jest/Jasmine/Mocha, familiarity with React/Angular/Vue, Git, cloud-based testing, and Agile/Scrum methodologies. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may be used in screening, and outlines equal opportunity and accommodation policies for applicants with disabilities.

Zendesk is establishing a Product Development Center of Excellence in Pune, offering a hybrid role that requires relocation to Pune with regular on-site presence. You’ll join a high-performing integrations team building distributed, high-scale connections with providers like Slack, Atlassian, and AWS, handling about 10 million events per day. The role requires 6+ years of commercial software engineering, 3+ years of frontend JavaScript/React, and 3+ years in TS/NodeJS/Java/Golang, with the ability to design and lead customer-facing projects and mentor others. The tech stack includes JavaScript/TypeScript, Golang and Ruby, frontend frameworks like React/Redux, AWS-hosted services, Spinnaker deployments to Kubernetes, and data stores such as Aurora/MySQL, DynamoDB, and S3, with experience integrating SaaS products (Jira, Slack, Shopify, Teams) as a plus. Zendesk emphasizes equal opportunity, accessibility accommodations, and transparency about potential AI screening, with the location requirement that applicants be physically located in Karnataka or Maharashtra and participate in a hybrid work model.

The role is a Senior Software Engineer on Zendesk’s Connector Lab in Pune, a hybrid remote/on-site position that requires relocation to Pune and eligibility to work from Karnataka or Maharashtra. It supports Zendesk’s mission and Action Builder, Zendesk’s next-generation iPaaS, focusing on the Connector SDK to enable fast, reliable connector development across many third-party systems. Responsibilities include designing, building, and maintaining third-party connectors, defining bundles and templates, leading architectural discussions, collaborating with SDK and platform teams, applying AI to speed up connector creation, ensuring scalability and observability, prioritizing high-impact connectors with Product, and mentoring junior engineers. Requirements include 7+ years of software development, strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, hands-on integration with third-party APIs, and solid systems design and product mindset; bonus points for SDK/tooling feedback, iPaaS experience, or open-source contributions. Zendesk offers impact, a chance to help build a Product Development Center of Excellence in Pune, an inclusive culture with flexible hybrid work, competitive compensation and benefits, and an equal opportunity policy with accessibility accommodations, noting location restrictions to Karnataka or Maharashtra and that hybrid schedules are determined by the hiring manager, with AI screening used in applications.

- The posting is for a Staff Software Engineer (Backend or Fullstack) to lead Zendesk’s new Change Management team for an ITSM platform, with Pune, India as the location and a hybrid, full-time arrangement, and it also notes that candidates must be located in Karnataka or Maharashtra. - The role focuses on driving the architecture, execution, and technical roadmap for change management capabilities, building highly scalable, automated workflows and event-driven systems that integrate across the Zendesk ecosystem. - You will collaborate closely with Product, Design, and Engineering leaders, own end-to-end delivery, mentor engineers, drive reusable components, participate in code reviews, and ensure reliability, performance, and quality. - Required qualifications include 8+ years in backend or full-stack engineering with Ruby on Rails and MySQL/Aurora, strong JavaScript/TypeScript with React/Redux, GraphQL and REST APIs, and experience with multi-tenant SaaS and workflow orchestration; preferred qualifications include ITSM/ITIL experience and familiarity with Zendesk’s platform. - Zendesk emphasizes a hybrid, inclusive culture with growth opportunities, while offering accommodations for disabilities and clarifying on-site expectations and location requirements.

Zendesk is seeking a Software Engineer to join the Engineering Productivity team, based in Pune/APAC, but candidates must be physically located in Karnataka or Maharashtra with a hybrid schedule that requires some in-office presence. The Engineering Productivity team builds tools and infra to help Zendesk engineers build, test, and deliver reliable products more efficiently. Daily responsibilities include collaborating with engineers to design solutions, attending stand-ups, writing clean code, participating in code reviews, troubleshooting issues, and improving workflows across teams while staying current with new technologies. Requirements include 3+ years of experience (with at least 2+ in Jenkins, SonarQube, cloud architecture, and DevOps tools in a SaaS/product environment), knowledge of DevOps practices, familiarity with Docker and Kubernetes, Python (Java/JavaScript a plus), Maven and CI/CD, strong problem-solving, adaptability, and a commitment to testing (including TDD where appropriate). Zendesk emphasizes hybrid collaboration, equal opportunity and inclusion, notes that AI may be used in screening, and offers accommodations for applicants with disabilities; location details and EEO rights information are provided.

Zendesk is seeking a Senior Software Engineer to join its Engineering Productivity team in Pune, APAC, to tackle scalable challenges and improve engineering processes. The newly formed Pune-based team aims to enhance engineering efficiency by building and implementing advanced tools and workflows that boost productivity, performance, and cost efficiency. Daily responsibilities include mentoring the CI tools team (GitHub, GitHub Actions, Artifactory), building a configuration-driven repository with GitHub provisioning via an Identity Provider, improving CI reliability and preventing abuse, authoring RFCs, designing monitoring and observability to reduce MTTR, and leading design reviews while collaborating with cross-functional stakeholders. The role requires 7+ years in the industry (with 8+ years in deploying pipelines), cloud experience (AWS/GCP/Azure), infrastructure automation (Terraform, Crossplane, CloudFormation), Kubernetes/Docker, architectural leadership, DevOps proficiency, and coding in Go, Python, or Ruby, plus strong communication and independent/teamworking skills. Zendesk promotes hybrid work and equal opportunity, with a location requirement that candidates be based in Karnataka or Maharashtra; the role involves a team-level hybrid onsite schedule, and Zendesk notes the possibility of AI screening and accommodations for disabilities.

Zendesk is seeking a hands-on Senior Business Systems Analyst to lead the Enterprise Wide Applications team, with a primary focus on Backoffice and Legal applications, partnering with Legal, Sales, People & Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. The role provides administration oversight for DocuSign, Ironclad, and other assigned apps, scales admin duties via the IT help desk, owns key Legal applications, and co-creates a strategic roadmap with Legal leadership. Key responsibilities include collaborating with Architecture, PMO, and stakeholders to translate business needs into secure, scalable systems; leveraging data analysis for performance insights; optimizing the Legal tech ecosystem; owning quarterly planning and agile delivery; and conducting vendor assessments along with governance and change-management activities. Candidates should have 3+ years of experience administering Legal applications and 4+ years of SaaS industry or consulting experience, with strong autonomous leadership, problem-solving, project management, CLM experience, familiarity with Agile/Kanban/ITIL, and excellent communication. Note: the role is located in Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes equal opportunity and inclusion while potentially using AI screening and offering accommodations.

The job position is for a Software Engineer in Test II at Zendesk, focusing on quality engineering for their SaaS platform. The role entails designing and maintaining automated test suites, executing comprehensive testing strategies, and managing the entire QA lifecycle. Candidates should have over four years of experience in testing enterprise SaaS products, proficiency in scripting languages, and familiarity with testing frameworks and CI/CD tools. Excellent communication, problem-solving skills, and experience in a global work environment are also required. Zendesk promotes a hybrid work environment in Karnataka or Maharashtra and is committed to diversity and inclusion in hiring practices.

The job description outlines a front-end development role at Zendesk, focusing on the modernization of a large monolithic application using technologies such as React, TypeScript, and GraphQL. Candidates are expected to collaborate with product managers, designers, and backend engineers to create seamless user experiences and write high-quality, maintainable code. The ideal candidate should have 2 to 4 years of experience in frontend development, particularly with JavaScript and TypeScript, and familiarity with REST APIs and modern frontend tooling. Additional qualifications include knowledge of responsive design, accessibility standards, and effective communication skills, with bonus points for experience with Java or cloud platforms. This hybrid position requires candidates to work partly in-office in Karnataka or Maharashtra, emphasizing Zendesk's commitment to a flexible and inclusive work environment.

Zendesk aims to enhance customer experience through its products, supporting over 170,000 global brands. The engineering team in Australia faces exciting challenges at a large scale with a distributed workforce across multiple continents. This hybrid role, requiring relocation to Pune and three days in-office work, involves building high-scale, data-intensive integrations with various SaaS providers. Candidates should have over nine years of software engineering experience, proficiency in JavaScript/TypeScript, and expertise in building integrations, particularly within environments like Salesforce or popular SaaS products. Zendesk promotes a flexible work environment, emphasizing diversity, equity, and inclusion, and utilizes AI in their application screening processes.

Zendesk aims to enhance customer experiences by supporting over 170,000 global brands through its products. The engineering team in Australia faces exciting challenges at a large scale and is part of a highly dispersed global workforce. The role is hybrid, requiring three days of on-site work in Pune, and involves developing data-intensive integrations for their SaaS products alongside major cloud and SaaS providers. Candidates should have significant software engineering experience, particularly in frontend development and various programming languages, along with strong leadership and communication skills. Zendesk is in the process of building a Product Development Center of Excellence in Pune and seeks early hires to influence its culture and operational success.

Zendesk, a leader in AI-driven customer service software, is seeking an experienced product manager to enhance its product offerings. The role involves defining strategies for AI-augmented products to improve customer experiences for billions of users, alongside ensuring product accessibility for both existing and future clients. Key responsibilities include collaborating with cross-functional teams, engaging with customers to identify their pain points, and developing compelling product roadmaps. The ideal candidate should have a background in SaaS product management and experience with AI products, along with strong leadership and communication skills. Zendesk emphasizes diversity and inclusion in its hiring process and offers a flexible hybrid working model.

Zendesk is seeking a Business Analyst for Collaboration Tools, specifically focusing on Google Workspace, to enhance the employee experience and showcase innovative practices within the industry. The role involves collaborating with various internal teams on strategic projects, governance of collaboration applications, and developing a long-term roadmap for scalable solutions. Candidates should have over two years of experience administering Google Workspace and a proven track record in implementing and supporting enterprise-class SaaS systems. Additionally, the position requires strong relationship-building skills and the ability to identify and resolve manual processes affecting both businesses and employees. This is a hybrid role based in Karnataka or Maharashtra, requiring some in-office work while promoting flexibility for remote work.

Zendesk is seeking a Senior Payroll Manager to lead payroll operations across its Asia-Pacific regions, emphasizing accuracy and trust in payroll processes. The role involves managing payroll activities in multiple countries, providing team leadership, and ensuring compliance with local regulations. The ideal candidate should have over eight years of experience in managing payroll across APAC countries, strong expertise in local payroll laws, and advanced Excel skills. Additionally, the role requires excellent communication skills, an ability to adapt to change, and experience with vendor engagement and payroll system improvements. Candidates must be located in Karnataka or Maharashtra and are expected to work hybrid, spending part of the week in the Pune office.

The job position is for a Product Manager at Zendesk's Data Platform, responsible for designing and delivering core data services used by product and analytics teams. The role involves collaborating with engineers and stakeholders to enhance data access and streamline data workflows. Key responsibilities include translating technical needs into product requirements, managing day-to-day operations, improving metadata management, and analyzing platform performance. Ideal candidates will have experience in product management or related fields, familiarity with cloud-based data platforms, and strong communication skills. The role is limited to candidates located in Karnataka or Maharashtra, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Engineer based in Pune to help build a Real-time Reporting & Analytics pipeline. The role requires experience in high-scale data-processing applications, preferably in a SaaS environment, and involves designing, implementing, and optimizing systems. Candidates should have 4+ years of experience in software engineering, proficiency in real-time data processing technologies, and strong communication skills for global collaboration. The position offers a hybrid work model, requiring some in-office attendance while allowing remote work flexibility. Zendesk emphasizes its commitment to diversity, equity, and inclusion, and promotes a supportive work environment for all applicants and employees.

Zendesk is looking for a Software Engineer (Backend or Fullstack) in Pune, India, to join their new Change Management team focused on improving IT Service Management (ITSM) processes. The role involves collaborating with product managers, designers, and engineers to develop scalable components and APIs that support IT workflows and reliability. Candidates should have over three years of experience in backend or full-stack development, particularly with Ruby on Rails and relational databases, as well as knowledge of API development with GraphQL and REST. The position promotes a hybrid work environment that emphasizes collaboration, flexibility, and a commitment to diversity and inclusion. Zendesk encourages those interested to apply and become part of impactful projects that enhance customer experience.

Zendesk is seeking a detail-oriented Administrative Assistant to provide essential support in their Pune office, emphasizing a culture of excellence and collaboration. This role includes managing calendars, arranging travel, processing expense reports, and enhancing team collaboration through effective communication. Ideal candidates should have proven experience in administrative support, strong organizational skills, and proficiency in office productivity tools. Zendesk promotes a hybrid work environment, combining in-office collaboration with remote flexibility, while also prioritizing diversity and inclusion in their hiring practices. The company is committed to employee growth and offers opportunities for skill development in a dynamic setting.

Zendesk is seeking a Senior Software Engineer for its Core Services Packaging and Consumption team, focusing on improving the purchasing and usage reporting experience. Key responsibilities include collaborating with product teams, ensuring code quality, and following best practices in software development while actively participating in code reviews and design discussions. Candidates should have over four years of experience with Ruby and at least three years with JavaScript and React, as well as familiarity with databases, CI/CD systems, and API design. The role requires a customer-first mentality and a collaborative attitude, along with excellent communication skills. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from various backgrounds.

Zendesk is looking for a Senior Software Engineer to join its Engineering & Integration Shared Services team, focusing on enhancing productivity through innovative software solutions. The responsibilities include designing and implementing standardized solutions, conducting testing and quality assurance, and participating in Agile Scrum processes. The ideal candidate should have over five years of experience in backend or integration engineering, with strong skills in Java, cloud technologies, and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD processes, and AI advancements. The position is hybrid, requiring some office attendance in Karnataka or Maharashtra, and Zendesk emphasizes a commitment to diversity and inclusive workplace practices.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability. The role involves designing and maintaining scalable systems for moving data from Kafka to Snowflake using Snowpipe Streaming, in collaboration with various teams to ensure effective data flow. Candidates must have strong programming skills, particularly in Java, along with experience in distributed data systems and data quality tooling. The position requires a systems mindset, passion for building resilient platforms, and the ability to influence technical direction. Additionally, working from Karnataka or Maharashtra is mandatory, and the company promotes a hybrid work model to encourage collaboration and flexibility.

Zendesk is looking for an IT Business Systems Analyst, Configuration to join their expanding team in Pune, India, focusing on SaaS Finance tools. The candidate should have a strong background in SaaS configuration and business systems analysis, along with experience in agile methodologies and excellent communication skills. Key responsibilities include configuring and maintaining SaaS applications, resolving tickets, and gathering and documenting business requirements while facilitating cross-functional collaboration. The role emphasizes commitment to exceptional service, simplicity in solutions, and fostering an inclusive team environment. Zendesk promotes a hybrid work model, requiring some in-office attendance while encouraging flexibility for remote work.

Zendesk is seeking an IT Business Systems Analyst focused on finance value streams, particularly in record-to-report and source-to-pay processes, to join their team in Pune, India. The role involves analyzing and optimizing these financial processes, gathering and documenting requirements, and facilitating collaboration between finance and technical teams. Candidates should have at least six years of business systems analysis experience, familiarity with SaaS applications and finance ERP solutions, as well as Agile methodology experience. The position emphasizes strong communication skills, a collaborative mindset, and a commitment to Zendesk’s core values, including exceptional service and simplicity. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work model and encouraging applicants to apply if they are located in Karnataka or Maharashtra.

Zendesk is seeking an IT Business Systems Analyst focused on finance operations in Pune, India, to enhance the integration of technology within the finance department. The candidate should have a solid background in business systems analysis with experience in SaaS tools, particularly in finance-related processes such as record-to-report and source-to-pay. Responsibilities include analyzing and optimizing value streams, documenting business requirements, facilitating collaboration between finance and technical teams, and participating in agile practices. The ideal candidate will possess strong communication, presentation, and problem-solving skills, along with a commitment to Zendesk's core values of exceptional service, simplicity, quality, and teamwork. This role offers a hybrid work experience and aligns with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Frontend Software Engineer to enhance the features within its agent workspace and provide exceptional service to users. The ideal candidate should have over six years of experience in software development with expertise in JavaScript, TypeScript, and React, and be comfortable working across various codebases. Key responsibilities include leading innovation, problem-solving, and proactively contributing to high-quality software development, while also mentoring team members and participating in agile processes. The role is part of a new Product Development Center of Excellence in Pune, where early hires will help shape the culture and processes. The position requires a hybrid work model, with three days in the office, and supports Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a detail-oriented Manager of IT Quality Assurance with extensive experience in quality assurance methodologies, focusing on production control and environment change management. The role involves developing a quality center of excellence, overseeing testing strategies, guiding automated testing development, and driving quality process improvements while collaborating with cross-functional teams. Candidates should have a Bachelor's degree, 8+ years of relevant experience, and proficiency in programming languages and automation tools. Strong analytical, communication, leadership, and mentorship skills are essential, along with an adaptability to new technologies and processes. The position is hybrid, requiring partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining the Zendesk Data Platform. The role involves designing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have 4+ years of data engineering experience, proficiency with cloud databases like Snowflake, and familiarity with programming in Python. Collaboration with team members to enhance data pipelines and resolve production issues is crucial, alongside ensuring data accuracy and governance. The position is hybrid, requiring in-office attendance part of the week in Karnataka or Maharashtra, and Zendesk values diversity and inclusion in its hiring practices.

Zendesk's Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience by making it more consistent and intuitive. The role involves solving complex problems independently and collaboratively, maintaining the team's frameworks and tools, and developing architectural improvements. Candidates should have over six years of frontend software development experience, with expertise in JavaScript, React, and various related technologies. This hybrid position requires three days of in-office work in Pune and emphasizes mentorship, collaboration, and adapting to rapid changes. Zendesk values diversity and inclusion, offering flexible work arrangements while ensuring commitment to delivering stable and reliable software solutions.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team, focusing on enhancing productivity and efficiency through innovative software solutions. The responsibilities of this role include designing and implementing standard solutions, conducting quality assurance testing, participating in Agile Scrum practices, and exploring AI-driven innovations. Candidates should have over five years of experience in backend or integration engineering, strong proficiency in Java, and skills in API design and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD pipelines, and cloud-based technologies, alongside a collaborative and communicative approach. This position offers a hybrid work experience, requiring some in-office presence while promoting flexibility and inclusivity in the workplace.