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Zendesk is hiring a Revenue Operations Analyst for the EMEA team in Krakow to serve as an operational advisor across the Quote-to-Cash lifecycle, coordinating with Sales, Legal, Finance, and Revenue Recognition to ensure compliant deal structures that align with corporate strategy. Responsibilities include serving as a trusted adviser to the EMEA Sales Team on deals and finance matters, advising on contract options, preparing strategic deals for management review, reviewing contracts for finance and revenue-recognition compliance, maintaining knowledge of quoting and provisioning systems, and driving cross-functional communication and process automation. Requirements include 2+ years in a Deal Desk or related role (Billing/SalesOps/Commercial Finance Analyst), ability to navigate ambiguity, fluent English (French or German a plus), independence and meticulousness, strong stakeholder relationship skills, and experience with Salesforce CPQ and/or Zuora is advantageous. The Poland base salary range is zł106,000 to zł160,000 per year, with potential bonuses or incentives; actual compensation will reflect capabilities, experience, and other factors. Zendesk emphasizes a hybrid, inclusive workplace and is an equal opportunity employer; it may use AI to screen applications and provides accommodations for applicants with disabilities.

The Enterprise ML team at Zendesk builds production-grade ML systems within the Enterprise Data & Analytics organization to transform complex customer and revenue data into products and insights that drive measurable business outcomes, in collaboration with product, engineering, and business stakeholders. As a Machine Learning Engineer, you own the full lifecycle—from problem understanding and model development to production deployment, monitoring, and ongoing optimization—working with AI engineers, data engineers, and analytics professionals to embed ML into the core platform. You design, build, and deploy models that predict churn, expansion, conversion, and customer engagement; develop scalable pipelines for continuous data ingestion and retraining; work with large-scale structured and unstructured data using modern ML and LLM techniques, and monitor production models for reliability. Requirements include 3–5 years of experience in ML/Applied ML/Data Science, a quantitative degree (MS/PhD a plus), strong Python and SQL, experience with large-scale data and NLP techniques, deployment and monitoring in production, plus familiarity with tools like Airflow or dbt; the Poland base salary range is €98,000–€146,000 with potential bonuses. Zendesk emphasizes hybrid work, diversity and inclusion, and accessibility; AI may be used to screen applications; they are an equal opportunity employer (AA/EEO/Veterans/Disabled), and accommodations are available via the designated email.

Zendesk is seeking an Engineering Manager to lead a cross-functional team responsible for the end-to-end delivery of Zendesk’s Retrieval platform and AI-powered search/RAG products used by millions of customers. The role requires collaboration with ML scientists and engineers, Product Management, Architects, and other partners to ensure scalable, reliable deployment of search and ML-powered products while leveraging the latest AI-assisted tools. Responsibilities include guiding a team of experienced engineers through the full lifecycle, improving software delivery and service reliability, maintaining strong service levels, recruiting and onboarding new teammates, and fostering a diverse, inclusive environment with regular 1:1s focused on growth and well-being. Candidates should have experience managing people across multiple teams, delivering ML-powered or retrieval systems to production, excellent communication and prioritization skills, and a commitment to continual self-development; the tech stack includes Ruby, Python, AWS, RDS MySQL, Redis, S3, Elasticsearch, Kafka, Kubernetes, Docker, with Datadog and Sentry for monitoring. The role involves teams in Lisbon, Portugal and Krakow, Poland, with a Poland base salary range of zł324,000 to zł486,000 and potential bonuses, and Zendesk emphasizes hybrid work, equal opportunity and inclusion, as well as accommodations for applicants with disabilities, including AI screening where applicable.

Zendesk is hiring a Senior Software Engineer for the Employee Services organization in Krakow to tackle cross-organizational challenges, emphasizing clear communication, deep problem understanding, and collaboration. The role involves joining a self-organizing frontend team delivering core functionality for Employee Service products, with possible Ruby backend work, contributing through all software lifecycle stages, owning features and bugs, and participating in prototyping, code reviews, rapid deployments, and on-call support. Candidates should have a strong React/JavaScript frontend background, good communication and collaboration skills, willingness to own their work, flexibility to work across the stack, a growth mindset, and openness to GenAI and modern tooling. The Krakow office is hybrid with in-person requirements about 2 days per week, and the salary range is zł257,000 to zł385,000, with actual compensation determined by experience and capabilities and potential bonuses or benefits. Zendesk emphasizes fairness and inclusion, may use AI in screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and offers a contact email for accommodation requests.