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Zendesk is looking for a Staff Data Engineer to shape the data foundation for product analytics, owning data models, semantic layers, and cross-team standards across the company. The role involves owning and evolving the product analytics data architecture, defining modeling, data quality, and pipeline standards, translating ambiguous product problems into scalable data solutions, building reliable real-time and batch pipelines, and leading cross-team schema standardization to improve performance, scalability, and cost efficiency. It also includes establishing data testing, monitoring, and SLAs to ensure high data trust, and providing technical leadership through mentorship and design reviews that influence engineering direction beyond the immediate team. AI is expected to be a core component, with the use of AI-assisted tools to accelerate development and outputs, while applying strong data engineering judgment to validate and productionize AI outputs and identify opportunities to embed AI into data workflows and analytics. Qualifications include 8+ years in data/analytics engineering, deep SQL and analytics data modeling, experience with modern data stack tools (dbt, Airflow, Snowflake), strong system design and cross-team influence, and excellent communication; the role is hybrid with a Poland annualized base salary range of zł309,000–zł463,000 plus potential bonuses and benefits, and Zendesk emphasizes diversity and inclusion.

Zendesk is seeking a well-rounded Staff Engineer for the Ruby infrastructure team to ensure Ruby and Rails meet customer and engineering needs, balancing hands-on work with strategic impact to reduce costs, boost performance, improve developer experience, standardize workflows, ensure availability, and drive innovation (with opportunities to influence Ruby beyond Zendesk). You will maintain Zendesk’s core monolith Rails applications serving billions of requests per day, keep enterprise Ruby systems up to date, contribute to open source, collaborate on evolving workflows, modernize legacy systems, standardize practices, support deployed services for stability, and mentor junior engineers. Basic qualifications include 6+ years building server-side apps in Ruby or similar, experience with distributed systems at scale, expertise in MySQL/Postgres, cloud provisioning (AWS/GCP/Azure), solid architecture/design pattern knowledge, excellent communication, empathy, and a passion for continuous learning. Preferred qualifications include significant Ruby web app experience, C, AWS proficiency, experience with performance testing, capacity planning, and cost optimization for large-scale data pipelines, and open source contributions. Tech stack and benefits include code in Ruby, TypeScript, Go, Python, and Java; AWS; Kafka/REST/GraphQL with Istio; data in S3/Redis/ElasticSearch/DynamoDB/Aurora; Kubernetes; Poland-based base salary zł304,000–zł456,000 with potential bonuses, along with hybrid work options in Krakow and Lisbon and a commitment to diversity, inclusion, and accessibility.

Zendesk is hiring a Staff Security Engineer (P8) for the Threat Prevention Engineering team within its Cyber Defense Fusion Center to lead large-scale security initiatives that blend AI, automation, and intelligent customer experiences. You’ll tackle AI capability gaps, accelerate delivery velocity, close control coverage gaps after a new team integration, and modernize legacy systems toward cloud-native architectures. You’ll own the AI strategic roadmap, architect and operate cloud-native security data infrastructure (detection pipelines, log management, telemetry, and data rehydration) at enterprise scale, lead multi-phase migrations, and build automation-first workflows with AI-assisted triage. Requirements include 8+ years in security or software engineering at staff or senior scope, production-grade Go and/or Python, containerized workloads on Kubernetes/EKS, strong security fundamentals, and experience building security data pipelines and shipping AI/agentic workflows while mentoring others; preferred qualifications include MCP or agentic AI integrations, familiarity with EDR/SIEM/SOAR, and relevant certifications. The role is hybrid in Krakow, Poland, with two days per week in the office, a base annual salary range of zł304,000– zł456,000 plus potential bonuses or incentives, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening possible in candidate evaluation.

This role is for a backend Ruby on Rails engineer joining a collaborative, self-organizing team to build and enhance the ITSM product’s core backend functionality. You’ll design, develop, test, and maintain scalable Rails backend services and APIs, own features and bug fixes end-to-end, and collaborate with product, design, and engineering teams while participating in code reviews, prototyping, and production issue resolution. Requirements include professional Rails backend experience, strong fundamentals, clean and well-tested Ruby code, the ability to work independently on defined tasks while collaborating on complex challenges, and strong communication with a proactive, growth-oriented mindset and openness to using AI tools. The Poland base salary range is zł179,000 to zł269,000, with actual compensation based on experience and capabilities and potential bonuses or benefits communicated during the offer stage. Zendesk emphasizes customer experience and inclusive culture, supports hybrid and remote work, is an equal opportunity employer committed to diversity and inclusion, and notes that AI may be used in screening; accommodations for applicants with disabilities are available upon request.

Zendesk is seeking a Product Manager to own and evolve the Workforce Management product roadmap, collaborating with Engineering, Design, and Product Marketing to solve big customer problems. The role involves defining the roadmap and prioritization, delivering cross-functional projects, meeting with customers, analyzing data, researching competitors, and communicating a compelling future vision. Basic qualifications include 4+ years of product management in a fast-paced agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, excellent written communication, data-driven decision making, and a commitment to continuous learning and mentoring. Preferred qualifications include experience in the Customer Experience industry, a background in design, engineering, or data analysis, and Workforce Management experience. The Polish base salary range is zł294,000 to zł440,000 with potential bonuses and benefits; Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The Zendesk Deploy team is looking for a Senior Platform Engineer to improve deployment tools and infrastructure for over 1,000 engineers, with a mission to simplify deployments, set clear standards, and leverage AI to automate workflows, monitor systems, and boost reliability. You’ll build and maintain deployment infrastructure and internal tools for CI/CD, work with engineering teams worldwide to define deployment practices and patterns, develop Kubernetes-based automation, and ensure reliability through monitoring, incident response, runbooks, and documentation while driving speed, security, and scalability via infrastructure as code. Candidates should have strong experience in DevOps/SRE/Platform Engineering, solid knowledge of Kubernetes and Docker, coding/scripting skills in Go or Bash, hands-on experience with infrastructure automation tools like Terraform or CloudFormation, and familiarity with monitoring tools such as Prometheus, Grafana, or Datadog. Nice-to-have skills include knowledge of ArgoCD or Spinnaker, Jsonnet, GitOps principles, experience collaborating with developer or platform teams, exposure to multiple clouds or hybrid setups, and frontend development experience; the role offers ownership of tools, opportunities for growth, flexibility through a hybrid work model, and the chance to work with AI-enabled deployment tooling. Poland-based base salary ranges from zł257,000 to zł385,000 per year, with actual compensation determined by experience and may include bonus or incentives; Zendesk emphasizes a hybrid onsite/remote work approach, a commitment to diversity and inclusion, and accommodations for applicants with disabilities, with AI screening used as part of the process.

The Data Protection Team at Zendesk is looking for a Software Engineer II to build and maintain large-scale components focused on customer data privacy and protection, with a culture that emphasizes learning and knowledge sharing. You will work mostly independently but also collaborate with team members on technical discussions and decision-making. Responsibilities include following best engineering practices, writing and maintaining code used by millions, improving code through peer reviews and pair programming, and using AI to ship new products faster. Basic qualifications include 2+ years of backend coding experience in Ruby, Java, or Python, a desire to learn additional languages and frontend basics, familiarity with relational databases and key-value stores, and strong communication for working in distributed teams. Preferred qualifications include experience with modern distributed systems, Kubernetes/Docker, and messaging queues; a computer science degree or SaaS experience is a plus; the role is hybrid with two days in the office in Poland and a salary range of zł179,000 to zł269,000, plus Zendesk’s commitments to diversity, inclusion, and candidate privacy.

Zendesk is seeking a Senior Program Manager, Product Development - Unified Customer Analytics to lead cross-functional programs that build data foundations, measurement frameworks, and customer analytics experiences (Explore/HyperArc) to demonstrate ROI and drive adoption of AI and automation products. The role involves partnering with Product Management, Engineering, UX, and other stakeholders to define and execute roadmaps, manage multi-geo releases, and align dependencies and commitments through quarterly planning. You will coordinate data, platform, and product workstreams to deliver datasets and telemetry for reporting, and drive measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch) including instrumentation and ROI dashboards, while managing risks with executive updates. You’ll establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), deliver stakeholder artifacts (steering notes, prioritized plans, adoption playbooks, and handoffs to GTM/Customer Success), and mentor other program managers. The position is based in Poland with a base salary range of zł252,000 to zł378,000, may include bonus or incentives, and requires a hybrid work arrangement; Zendesk also emphasizes diversity and inclusion and notes that AI may be used to screen applications.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

This is a hands-on, individual-contributor role at Zendesk in Poland to architect and operate observability foundations for cloud-native services and the organization’s LLM/AI stack, helping engineering teams across EMEA with telemetry, runbooks, and dashboards. You will design and implement end-to-end observability for metrics, traces, and logs, including telemetry pipelines, storage/retention policies, dashboards, and alerting, and you will build LLM/AI observability primitives and deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles; you will instrument services and libraries using OpenTelemetry or equivalent and provide developer-facing patterns for consistency. You’ll onboard and upskill teams by creating playbooks and delivering training, coordinate with Reliability/SRE, Platform, Security, and Cost teams to ensure telemetry is secure, privacy-compliant, cost-efficient, and scalable; reduce toil by automating repetitive tasks and improving developer experience with CI integrations and auto-provisioned dashboards, and drive cross-team alignment on telemetry schemas and naming while participating in on-call rotations and incident response; you’ll influence roadmap through technical proposals and design reviews. Required qualifications include 5+ years of software engineering with at least 3 years in observability/SRE/monitoring; hands-on experience with Datadog, Grafana, Prometheus, OpenTelemetry or equivalents; experience building telemetry for ML/AI systems or understanding model monitoring concepts; strong knowledge of distributed systems and cloud-native environments (Kubernetes, AWS); production coding skills in Go, Python, or Ruby; experience designing telemetry pipelines at scale and defining SLOs/SLIs with low-noise alerts; eligible to work in Poland. Nice-to-have items include experience with OpenTelemetry for ML, Jaeger/OTel/Seldon/MLflow/Feast; Datadog at enterprise scale; knowledge of data privacy and security considerations for telemetry; prior cross-region enablement; plus a salary range of zł257,000–zł385,000 with potential bonuses and a hybrid work model; Zendesk is an equal opportunity employer committed to diversity and accommodations.