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Zendesk is seeking a Senior Staff Software Engineer for the Engineering & Integration Shared Services team to design, build, and maintain RESTful APIs, middleware, and event-driven microservices using Go, Ruby, and AWS. You will lead global initiatives to advance the API ecosystem, develop tools for documentation and contract testing, influence architectural standards, collaborate with multiple global teams, mentor others, and maintain observability while exploring AI/ML-driven improvements. Qualifications include 10+ years in backend or integration engineering, advanced Java (plus Node.js or Python), experience with microservices and API design, familiarity with API specifications, and strong collaboration, communication, and documentation skills. Compensation includes a Poland base salary range of PLN 278,000 to 418,000 per year with eligibility for an annual bonus, a hybrid work model (one day in the office per week), Recharge Fridays, and in-office perks like meals and massages. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI for screening, provides accommodations for disabilities, and invites applicants to review EEOC rights and related diversity initiatives.

Zendesk is seeking a Senior Software Engineer to join its Workforce Management (WFM) Integrations team, focusing on creating scalable integration solutions that connect Zendesk with third-party systems. The position entails full ownership of the software development lifecycle (SDLC), including designing, coding, and maintaining systems used by millions globally, while collaborating with cross-functional teams to deliver effective technical solutions. Candidates are expected to have over five years of experience in backend or integration engineering and proficiency in PHP, Laravel, and cloud services, particularly AWS. Additionally, the role requires familiarity with REST API integrations and a strong ability to communicate effectively within diverse teams. Zendesk promotes a hybrid work model and is committed to fostering diversity and inclusion in the workplace.

The job entails the preparation of monthly local currency accounts in accordance with US GAAP, along with providing financial packages and detailed balance sheet analysis. Key responsibilities include month-end accrual reporting, collaboration with finance shared services, and involvement in local statutory reports and cash flow forecasting. Ideal candidates should possess a professional accounting qualification, relevant financial experience, and strong Excel skills, while being proactive, organized, and capable of independent work in a dynamic environment. The base salary range for the position in Poland is between zł102,000.00 and zł154,000.00, with potential bonuses and benefits discussed during the offer stage. Zendesk emphasizes a hybrid work model, commitment to diversity, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior DevOps Engineer for its Edge Engineering team in Europe, offering a salary range of PLN 235,000.00 to 353,000.00 and an annual bonus based on performance. The role operates in a hybrid work model, requiring one day in the office per week, and provides perks such as additional days off and in-office meals. Responsibilities include building and managing a proxy tier that services billions of requests, collaborating with experienced engineers, and employing a modern technology stack like AWS and Kubernetes. Ideal candidates should have over five years of DevOps experience, proficiency in Go or Python, and familiarity with edge technologies and cloud platforms. Zendesk emphasizes a commitment to diversity and inclusion while providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Manager to lead the development of IT Asset Management features within its service software, aimed at enhancing ITSM workflows for customers. This role requires the candidate to understand customer needs, develop a product roadmap, and collaborate with engineering and design teams to create user-friendly solutions. The ideal candidate should have over five years of experience in product management, a strong focus on customer insights, and the capability to drive impactful projects. Qualifications include a passion for user experience, effective communication skills, and a background in data-driven B2B SaaS products. Additionally, the position offers a salary range between zł341,000.00 and zł511,000.00, with hybrid work flexibility allowing for both onsite and remote collaboration.

Zendesk is hiring a Senior Software Engineer for their Engineering & Integration Shared Services team, with a salary range between PLN 235,000.00 and PLN 353,000.00 and potential for annual bonuses based on performance. The role involves designing, developing, testing, and deploying software solutions while ensuring high quality through rigorous testing practices and Agile methodologies. Candidates should have over five years of experience in backend or integration engineering, strong proficiency in Java, and familiarity with cloud technologies, API development, and SaaS integration. The position supports a hybrid work model, requiring in-office presence one day a week, with additional perks such as “Recharge Fridays” and in-office meals. Zendesk values diversity and inclusion in their hiring practices and seeks innovative candidates who can collaborate effectively to enhance customer and employee experiences.

Zendesk is looking for a Senior Operations Manager to enhance its AI Agents and Knowledge products' innovation by collaborating closely with the VP and the Product and Engineering teams. This role focuses on improving operational efficiency within the Product Development team and streamlining hiring processes to meet growth objectives. Candidates should have experience in SaaS product development, specifically in B2B SaaS or AI/ML contexts, along with strong organizational and communication skills. Responsibilities include optimizing hiring practices, facilitating cross-functional collaboration, enhancing team performance, and supporting release planning. The position offers a hybrid work environment and emphasizes Zendesk's commitment to diversity and inclusion, along with competitive salary and benefits.

The job description outlines a position for an Engineering Manager specializing in Observability, where the candidate will lead a team focused on developing monitoring and incident response systems. The role emphasizes collaboration with Product Management and Technical Leads to establish a strategic roadmap for managing complex, large-scale distributed systems in a cloud-native environment. Candidates are expected to have hands-on experience with observability tools and a proven track record in managing engineering teams, alongside strong technical leadership and communication skills. Responsibilities include recruiting talent, designing observability solutions, and driving cultural changes towards proactive reliability engineering. The position offers a competitive salary range in Poland and promotes a hybrid work environment to foster team collaboration while allowing for remote work flexibility.

Zendesk is seeking a skilled Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for its workforce. The role includes responsibilities for network design, maintenance, security compliance, AV support, and collaborating with various teams on office expansion projects. Candidates should have a bachelor’s degree and over five years of relevant experience, along with strong technical skills in networking concepts and hardware. The company values collaboration, innovation, and growth, offering a supportive environment for personal and professional development. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to join their full-stack team in Krakow, focusing on their ticketing systems which facilitate communication for admins, agents, and end-users. The engineer will collaborate with designers, developers, and product managers to ensure timely and high-quality project delivery, while also addressing user issues and security vulnerabilities. Candidates should have over four years of experience in software engineering, with expertise in Ruby and a solid understanding of distributed systems. The role involves participating in the entire software lifecycle, mentoring junior colleagues, and addressing performance issues in a globally scaled environment. Zendesk promotes a collaborative culture with a focus on continuous improvement and offers a hybrid work environment that provides flexibility alongside competitive compensation and benefits.

Zendesk is looking for a Senior Data Engineer to join its Data Platform team, which focuses on creating a globally distributed system using advanced cloud technologies like AWS and Snowflake. The role involves building foundation data services for analytics and reporting, working closely with team members on software projects, and enhancing data pipelines. Candidates should have over four years of software development experience, particularly in building scalable data platforms, with specific skills in Snowflake, programming languages, and cloud technologies. Additional qualifications include familiarity with ETL processes and open-source technologies like Spark and Airflow. The position offers a hybrid work model, a competitive salary range in Poland, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

The job involves assisting Zendesk customers in optimizing their subscriptions to align with their needs and initiatives while working closely with Customer Success and Sales teams. Responsibilities include negotiating subscription renewals, qualifying expansion opportunities, identifying at-risk customers, and maintaining an 87% Gross Renewal Rate (GRR). Candidates should have over two years of customer account management experience, proficiency in English, and preferably fluency in French or German, along with strong interpersonal and negotiation skills. The position offers a hybrid work model with an annual salary range between zł114,000.00 and zł170,000.00, based on qualifications and experience. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its workplace and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Staff Software Engineer to lead a new Change Management team focused on developing a next-generation IT Service Management platform. This role involves designing scalable and automated workflows, enhancing service delivery, and ensuring IT process reliability and compliance. Candidates should have extensive experience in backend or full-stack software engineering, particularly with Ruby on Rails and enterprise-scale workflows, as well as leadership skills to mentor team members. The position offers the chance to collaborate with cross-functional teams, contribute to technical strategies, and maintain high engineering standards. Zendesk promotes a hybrid work culture with strong opportunities for professional development and a commitment to diversity and inclusion in the workplace.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to design and implement advanced threat prevention infrastructure in their cloud-based SaaS environment. The role involves developing solutions using various programming languages, integrating security tools, and collaborating with other teams to enhance cybersecurity practices. Candidates should have a collaborative approach, strong problem-solving abilities, and at least five years of experience in security and cloud infrastructure development. Preference will be given to those with relevant cloud and security certifications, as well as experience with machine learning and AI solutions. The position offers a hybrid work model and competitive compensation, with an emphasis on diversity, equity, and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Staff Backend Engineer with Ruby expertise to join their full-stack team in Krakow, who will be responsible for enhancing their core ticketing system used by customer support agents. The ideal candidate should have over eight years of professional experience in software development, focusing on resilient production solutions, and at least four years of experience with Ruby on Rails or React. The role involves collaborating with various teams to deliver high-quality features, while also addressing user issues and maintaining system stability. Candidates should possess strong leadership abilities to mentor fellow engineers and drive projects to completion autonomously. Zendesk promotes a flexible, hybrid working environment with opportunities for professional growth and a focus on collaboration and innovation.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.

Zendesk is seeking a Staff Software Engineer for its Cracow office to join a high-performing team focused on enhancing the global email platform, a crucial element of their customer support infrastructure. The engineer will play a key role in reimagining and modernizing the inbound email architecture of Zendesk Support while developing scalable services in Ruby on Rails and engaging in some front-end work with React/JavaScript. Responsibilities include architectural decision-making, collaboration with cross-functional teams, and participation in operational excellence practices. Required qualifications include significant experience with Ruby on Rails, knowledge of JavaScript and React, and familiarity with modern DevOps practices. The position offers opportunities for professional growth, a dynamic work culture, and a flexible hybrid working arrangement, with a salary range based on experience.