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The Gen3 is a cutting-edge, goal-oriented conversational AI system using multi-agent architecture to handle complex tasks in real time, and the Engineering Manager for the Voice Agent Team will lead efforts to build and scale voice agents and a development framework, emphasizing low latency and capabilities like speech recognition, STS-TTS, and real-time voice models. You will directly manage about 6-8 engineers from frontend and backend and collaborate with stakeholders across the department, with team size and composition subject to change as the org grows. What you will be doing: lead a cross-functional team, foster continuous improvement and collaboration, mentor and empower engineers, encourage micro feedback and shared ownership, promote best practices, and coordinate with other Engineering Managers and Chapter Leads to keep the group focused and effective; facilitate communication among engineers, product managers, and stakeholders, and be accountable for delivery and product quality. What you bring to the role: proven experience in building and scaling voice-based products, strong technical background, mentoring ability, track record of managing and motivating teams, experience scaling teams, openness to diverse perspectives, facilitation and stakeholder communication skills, collaborative practices like pair programming and code reviews, and commitment to iterative development and quality. The role is hybrid; Zendesk emphasizes a fulfilling, inclusive experience with global offices and remote flexibility; AI may be used in screening; Zendesk is an equal opportunity employer with diversity initiatives and accommodations for applicants with disabilities.

Zendesk is looking for an SMB New Business Account Executive - German speaking to drive revenue in the EMEA region by managing an inbound/outbound pipeline, leading territory development, and delivering product demos. You will quickly learn the Zendesk platform, represent the small business voice, handle high volumes of inquiries, collaborate with marketing, and own the end-to-end sales process. Requirements include fluency in German and English, at least 2 years of sales experience (preferably in multi-tenant SaaS), strong communication and presentation skills, the ability to manage many opportunities, and a startup/entrepreneurial mindset focused on customer success. Zendesk offers hybrid or remote work options with offices in Lisbon, Barcelona, Berlin, and Dublin, plus a 2-week sales bootcamp, ongoing coaching, career planning, professional development funding, and comprehensive benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring for senior roles—Voice AI Engineering Principal and Group Tech Lead - Voice AI—to lead and accelerate voice and conversational AI efforts, overseeing ASR, TTS, LLMs, and voice dialogue systems to power scalable, multilingual, noise-robust customer experiences. Key responsibilities include directing research, design, and engineering of next-generation voice AI solutions, building and mentoring high-performing AI/ML teams, moving advanced models into robust production systems, and aligning cross-functional stakeholders on a technical vision and roadmap. Candidates should have 10+ years in software with 4+ years in AI/ML and 2+ years in staff/principal leadership, deep expertise in LLM-oriented architectures and real-time voice systems (STT/TTS, VAD, barge-in), cloud deployment (AWS/GCP/Azure), and proficiency in Python and modern DL frameworks. The Group Tech Lead role adds architectural ownership of the voice-first AI Agent platform, defining technical direction, leading multi-quarter initiatives, guiding real-time components and standards for Python-based development (e.g., Tree-of-Thought, CoT), and overseeing evaluation platforms and safety defenses. Zendesk promotes hybrid work, diversity and inclusion, and equal opportunity; they may use AI screening per policy, and they provide accommodations for applicants with disabilities.