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The Senior Manager, Global Benefits at Zendesk will design, execute, and continuously evolve the organization’s global benefits strategy, leading a team of 4–5 Benefits Program Managers to attract and retain top talent, enhance wellbeing, and align with enterprise financial objectives. This role balances strategic direction with operational excellence, setting vision, prioritizing initiatives, driving multi-year roadmaps, and ensuring a consumer-grade employee experience while fostering compliance, innovation, and financial stewardship. Key responsibilities include strategic leadership and program direction, execution of global benefits programs across health, risk, retirement, leave, and wellbeing, cross-functional partnerships with Payroll, HRIS, IT, Legal, and Finance, and governance, vendor management, and cost optimization. Required qualifications include a bachelor’s degree or equivalent, 10+ years in Benefits/Total Rewards with leadership experience, global regulatory knowledge, expertise in program design across health/risk/retirement/wellbeing, strong financial acumen, HRIS proficiency, and excellent communication and change-management skills. Zendesk emphasizes a hybrid work model, diversity, equity, and inclusion, and notes that AI may screen applications; it is an equal opportunity employer offering accommodations, with in-office presence part of the schedule as determined by the hiring manager.

At Zendesk, the AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps on the AI-powered Resolution Platform, owning strategic AI initiatives and building executive partnerships to start programs strong and scale. The role translates product capabilities into business strategy, defines a long-term AI vision, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth through AI adoption. Responsibilities include serving as the design authority for AI deployments, coordinating cross-functional resources, maintaining outcome-driven roadmaps and adoption channels, and using data-driven insights to optimize impact, supported by strong project management, product/technical fluency, business acumen, analytics, and 5+ years in customer success with 1+ year AI experience. The role is hybrid, requiring in-office presence part of the week, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants as needed.

Zendesk is transforming customer experience and employee services with its unified Resolution Platform, powered by AI and cloud technology to enable smarter, more personal interactions. The Solutions Consultant will partner with customers to design and demonstrate AI-powered CX solutions, translating AI capabilities into clear, measurable business value. Responsibilities include leading technical and business discovery, architecting AI-enabled CX deployments, building integrations with Zendesk APIs and major cloud platforms, and collaborating with Sales, Product, Engineering, and Customer Success to drive ROI and AI adoption. Requirements include 3+ years in presales/solutions consulting or related AI/SaaS/CX roles, hands-on experience with pilots and POCs, knowledge of AI technologies (LLMs, NLP, automation), and strong communication and stakeholder storytelling, with willingness to travel. Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants, and notes that AI may be used in screening as part of their process.

Zendesk is seeking a Software Engineer II for the Messaging Experience group to build integrations and connectors to the ES platform used by thousands, as part of Sunshine Conversations which powers omnichannel experiences across Slack, WhatsApp, Instagram, Messenger and more. In this role you'll own features end-to-end—from design to rollout—draft short design docs for medium to large changes, contribute to platform and data model decisions, and work on reliability and scalability while maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, help improve engineering culture by leading occasional tech talks, and advocate for improvements to CI/CD, monitoring dashboards, and deployment practices. Required qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, with autonomy and collaboration in agile teams; preferred qualifications include experience with distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes/AWS observability, SaaS product development, and event-driven architectures. The role offers a hybrid work arrangement with in-office time, and Zendesk emphasizes diversity, inclusion, equal opportunity, and accommodations, noting that AI may be used in screening applicants.

Zendesk is seeking a Corporate Account Executive in a hybrid role (London or Dublin) requiring at least two days in the office per week to grow its corporate SaaS footprint by hunting for new opportunities and closing deals of varying sizes. The role focuses on building and maintaining broad relationships, driving revenue growth, cross-selling, and aligning Zendesk’s products with customers’ goals while leading competitive sales cycles. You’ll maintain a robust Salesforce pipeline, provide accurate weekly, monthly, and quarterly forecasts, and work with internal teams to optimize sales strategies and exceed revenue targets. Requirements include a BA/BS or equivalent, at least 2 years closing B2B SaaS deals or solution engineering experience, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, and Clari, plus an entrepreneurial mindset. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities.

The role is Software Engineer in Zendesk's Mobile Services engineering teams, focusing on backend services that support mobile products and ensuring the mobile SDKs and Web Widget remain top-tier assets. Responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business objectives; staying current with trends; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation; and leading feature lifecycles from conception to deployment and maintenance while proactively addressing technical debt. Required experience includes proficiency with backend technologies, Ruby on Rails, React and microservices, the Rails ecosystem, designing service-oriented applications, relational databases and SQL, plus strong communication skills. Nice-to-have items encompass TypeScript, some experience with Scala or willingness to learn, Datadog, understanding of SLIs/SLOs/error budgets, Kubernetes pods and podded architectures, and experience with distributed monoliths and microservice patterns. The tech stack features Ruby/Rails, Scala, React, with TypeScript in some teams, and data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role offers hybrid work with part of the week in-office and part remote; Zendesk emphasizes diversity, equity and inclusion and equal opportunity, and notes AI may be used in screening while accommodations are available for applicants with disabilities.