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Zendesk is hiring Digital Inside Sales Specialists to join a new, high-velocity team who will become product experts and articulate Zendesk’s value to both new and existing customers, with the role based in Dublin on a hybrid schedule requiring in-office presence about three days per week. The position involves handling a high volume of inbound leads and existing customers via chat and email, resolving inquiries to boost online conversions, conducting discovery calls and demos, and turning customer needs into advocates for Zendesk. You will be expected to meet or exceed SLAs and KPIs (ticket volumes, response and resolution times, productivity) and contribute to a shared revenue target while aiming to exceed activity, pipeline, and revenue weekly. Requirements include excellent English writing, a second language such as French, German, Dutch, Spanish, or Arabic being highly desirable, 1+ years of sales experience with SaaS experience preferred, the ability to multitask many opportunities, and the ability to thrive in a fast-paced environment with in-office attendance three days per week. Zendesk emphasizes equal opportunity, diversity, and inclusion, offers accommodations for disabilities, supports a hybrid work model, and notes that AI or automated decision systems may be used to screen applications in accordance with policy.

Zendesk is seeking a Senior Software Engineer to lead its Mobile Services engineering teams and improve backend systems supporting mobile products. The role requires a strong engineering background, expertise in backend technologies, and the ability to mentor engineers while fostering a collaborative environment. Candidates should be familiar with Ruby on Rails, microservices architecture, and possess strong debugging and communication skills. The company promotes professional growth, offers a competitive benefits package, and supports a healthy work-life balance through a hybrid work model. Zendesk is an equal opportunity employer committed to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Database Engineer to enhance its data environment, ensuring the reliability and performance of applications. The role involves installing, configuring, maintaining databases, monitoring system performance, implementing security protocols, and designing cloud infrastructure with automation in mind. Candidates should have a minimum of five years of experience in managing data environments and proficiency in automation and scripting languages. Preferred qualifications include knowledge of cloud data solutions, experience in complex data management, and strong collaboration skills. The position follows a hybrid work model, requiring some in-office attendance while allowing flexibility for remote work.

Zendesk is seeking a Manager for its Internal Audit team to report to the VP of Internal Audit and enhance the company's audit function. The role involves overseeing financial compliance, particularly with regulations such as Sarbanes-Oxley (SOX) and GAAP, and conducting audits across various areas of risk. Responsibilities include developing annual audit plans, managing a global SOX compliance program, and collaborating with stakeholders to address risk gaps. The ideal candidate should have at least 10 years of experience in internal audit or a Big 4 audit firm, possess relevant certifications, and have strong leadership and communication skills. Zendesk supports a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a dedicated Account Executive to drive growth in their Commercial account base, focusing on B2B sales in the SaaS landscape, particularly leveraging AI technologies. The role involves managing the full sales cycle, building customer relationships, and developing innovative strategies for acquiring new clients and expanding existing partnerships. Candidates should possess a strong background in sales, experience with C-level executives, and a solid understanding of AI principles. Key responsibilities include generating new business opportunities, nurturing client relationships, and exceeding revenue goals. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Director of Manager Enablement to transform leadership within the company, aiming to improve managerial effectiveness and create extraordinary customer experiences. The role will focus on redefining management practices in a high-growth, global setting, emphasizing the importance of leadership to drive business impact and accountability. Key responsibilities include leading a global manager acceleration agenda, designing transformative experiences, and fostering a culture of accountability among managers. The ideal candidate should possess a strategic mindset, hands-on experience in scaling programs, and the ability to influence senior leadership while thriving in complex environments. Ultimately, this position presents an opportunity to shape the future of management at Zendesk, contributing to its mission of connecting businesses with their customers.

Zendesk is seeking a privacy expert to support its global privacy program and counsel various business partners, including those in Marketing, HR, IT, and Sales. The role requires ownership of privacy advising for these departments, management of the privacy program, and conducting privacy impact assessments. Candidates should have a law degree, relevant experience in privacy laws, and the ability to communicate complex legal requirements simply. A proactive, adaptable mindset and the ability to manage multiple projects in a fast-paced environment are essential. Zendesk promotes a hybrid work experience and is committed to diversity and inclusion within its workforce.

Zendesk is hiring a Digital Sales Representative who will play a crucial role in enhancing customer experience and driving sales for both new and existing clients. This individual should be a motivated self-starter with experience in achieving sales targets, preferably in the Software/SaaS industry. Responsibilities include responding to inbound leads, resolving customer inquiries, conducting product demos, and exceeding sales activity and revenue goals. The ideal candidate should have excellent communication skills in both French and English, along with strong organizational and multitasking abilities. The position will involve a hybrid work schedule, requiring attendance at the office four days a week during training and then transitioning to a flexible setup.

The job description is for a Zendesk AI Service Consultant, focusing on onboarding customers and ensuring their successful implementation of Zendesk products. This role entails clarifying customer objectives, defining project scopes, and guiding clients through the onboarding process, particularly regarding AI agent implementation. The consultant must maintain expertise in Zendesk's product suite, lead customer implementations, and provide support for effective change and release management. Ideal candidates should be fluent in English and either French or German, with experience in customer experience automation, service delivery, and CRM systems. The position offers a hybrid work model, with a recommendation for in-office collaboration once a week and flexibility to adjust working hours based on customer needs.

The CCaaS CSM Specialist role at Zendesk is focused on helping customers optimize their use of Zendesk's Contact Center as a Service (CCaaS) solutions to achieve business results. This position involves engaging with various stakeholders within customer organizations to drive adoption and demonstrate measurable value from the platform. Key responsibilities include leading customer engagements, providing onboarding support, and ensuring alignment with broader customer success strategies. The role requires strong consultative skills and a deep understanding of contact center operations and performance metrics. Additionally, Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity and inclusion within the workplace.