The Ampin App
deep insights into the Atlassian community

Hipporello

Hipporello is a simple, native service desk built for teams that already use JIRA and Trello. It allows teams to intake requests through customizable forms and shared email inboxes, automatically turning each request into a card/issue with structured data and conversation history. Teams can reply to requestors, track progress, and resolve issues directly from their cards/ issues, while requestors receive updates via email or a branded portal. Hipporello focuses on fast setup, ease of use, and essential service desk features, making it a great fit for customer support, internal IT, HR, ...