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As a Solutions Architect in pre-sales, you will be the key technical expert working with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure new professional services engagements. Required: proven CCaS architecture experience and AWS (Connect or related services) in CCaS environments; you will lead pre-sales technical scoping, analyze customer requirements, recommend effective use of Zendesk products, and create detailed professional services estimates and proposals. You will articulate complex technical concepts clearly to diverse audiences, maintain deep technical expertise across Zendesk's Contact Center product suite, lead technical discussions, and collaborate with the Professional Services team to ensure a seamless sales-to-delivery handoff. Qualifications include strong AWS Connect and/or AWS services experience in CCaS, hands-on cloud solution design and deployment, a solid background in Amazon Connect, SaaS, and enterprise-level architecture, and a proven ability to translate customer objectives into technical solutions and detailed project estimates along with exceptional communication skills. Additional notes include location restrictions (candidates must be based in Karnataka or Maharashtra, India), Zendesk's hybrid work model and commitment to inclusion, potential AI screening of applications, and available accommodations for disabilities as required by law.

Zendesk is seeking a technical Sales Engineer for their presales team who will write code, configure API integrations, and build production-ready POCs to demonstrate Zendesk’s AI capabilities. The role involves delivering customized demonstrations, building API integrations across complex client stacks, validating security/architecture, and developing reusable internal tooling to accelerate the field team. Required qualifications include a bachelor’s degree in a technical field, 2-4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and willingness to travel 30-50%. Preferred qualifications include familiarity with cloud ecosystems, the ability to present technical concepts to technical and non-technical audiences, and a portfolio of personal projects. Applicants must be physically located in Mexico City or Estado de Mexico, Zendesk offers hybrid work, and the company emphasizes fairness, equal opportunity, and accommodation for disabilities, with AI potentially used to screen applicants.

The Lead Business Process Analyst will drive ongoing change and transformation efforts focused on operational excellence and core business processes, leveraging AI-driven automation and insights across Zendesk Operations to champion the customer experience. Key responsibilities include leading continuous improvement through analysis, discovery, implementation, measurement, and sustainability, with a focus on integrating AI solutions and achieving cost and efficiency improvements via end-to-end project management and change practices. The role requires cross-functional leadership to coordinate technical and non-technical teams, serve as an AI subject matter expert, support change management, and strategically advise on Continuous Improvement and AI activities for scalability across Customer Operations. Experience and skills include 5+ years in process mapping and workflow design, Zendesk platform proficiency, project execution, Google Suite and PM tools proficiency, AI literacy for LLMs/generative AI, and change management certification (Prosci preferred) along with strong communication and a culture of innovation. The position requires being physically located in Mexico City or Estado de Mexico, with Zendesk’s hybrid work model, commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, including information about AI screening per company guidelines.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation, focusing on agentic AI and large language models rather than a traditional presales role. You will own the technical strategy for global customer engagements, architect agentic AI workflows, conduct deep technical discovery and AI readiness assessments, translate requirements into scalable pilots and proofs-of-concept, build production-ready accelerators and reusable API components for scale, and lead the technical sales lifecycle from qualification through execution. You’ll partner with Product Management and Engineering to feed field feedback, help shape the roadmap, and communicate technical value to C-suite and economic buyers to drive ROI and organizational transformation. Basic qualifications include a bachelor’s degree in a quantitative field, 6+ years in technical presales or solution architecture in enterprise SaaS, deep fluency with modern web and scripting technologies and APIs, a strong AI/ML foundation (LLMs, prompt engineering, RAG), enterprise infrastructure knowledge, and 30–50% travel. This role requires being based in Karnataka or Maharashtra (hybrid work) and Zendesk is an equal opportunity employer that provides accommodations for applicants with disabilities.

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale QA across complex integrations and transformation programs (e.g., ERP) and serves as the primary QA engineering delivery lead, partnering with Business and Product leaders to ensure high-risk projects succeed. Responsibilities include release cycle quality governance with quality gates and Definition of Done criteria, expanding core testing platforms (Playwright, Jenkins) across delivery teams, and driving QA governance, defect management, and auditability enterprise-wide. It also covers scaling QA capacity with AI, implementing AI-driven efficiencies, predictive analytics to identify hotspots, leading End-to-End transformation and requirement reviews, and maintaining data hygiene and reporting. Required skills include 10+ years in software quality engineering with 5+ in leadership, hands-on QA automation using Playwright and CI/CD via Jenkins, expert RCA and defect lifecycle management, expert use of X-Ray and Jira with bidirectional traceability, and experience with AI-enabled testing. The role requires being based in Mexico City or Estado de Mexico, with Zendesk’s hybrid work policy and commitments to equal opportunity and accommodations.

Zendesk is seeking a Senior Account Executive for the Greater China region in a new-business heavy B2B SaaS sales role focused on Customer Experience, where you’ll build your own pipeline, grow accounts, and close net-new logos as an individual contributor. You’ll drive top-line revenue by acquiring new commercial customers, owning net-new logo acquisition, nurturing relationships for retention, and pursuing cross-sell opportunities to maximize account value. The role requires 8+ years of B2B SaaS sales (CX preferred), Mandarin and/or Cantonese proficiency, the ability to build and manage a pipeline, navigate complex sales cycles with proof-of-concept stages, and travel up to 50%. You’ll establish executive sponsorship, use data, intents, and adoption history to improve conversion and retention, maintain an accurate forecast, and collaborate with internal teams to refine sales strategies. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, including AI-screening disclosures and accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.