Zendesk is seeking a Senior Solutions Consultant to lead the design and delivery of AI-powered CX and ES solutions, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable outcomes.
The role includes leading technical and business discovery, conducting AI readiness assessments, and creating tailored demos and proofs of value that demonstrate Zendesk’s differentiated value.
You’ll translate advanced AI/ML capabilities into clear business narratives, own the end-to-end technical engagement from qualification to pilot delivery, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP).
You’ll collaborate across teams to align customer needs with the product roadmap, measure ROI with analytics, drive AI adoption with Customer Success, and continuously stay ahead in AI and CX/ES technologies; qualifications include 5+ years in presales/solutions consulting, experience with pilots/POCs, deep AI knowledge, and domain expertise in areas like CCaaS or ITSM.
Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may screen applicants with AI, and provides accommodations for disabilities while maintaining commitments to diversity, equity, and inclusion.
