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Zendesk is seeking an AI Partner Success & Enablement Manager to blend partner success with enablement, overseeing onboarding, training, certification, and scalable global programs for Zendesk AI products. The role involves designing and delivering training curricula, leading global workshops and webinars, and evangelizing the Customer Success Framework to help partners deploy AI solutions effectively. It also includes developing and managing a rigorous certification program, assessing partner readiness, enforcing standards, and addressing skill gaps to maintain quality. You’ll act as the primary SME for AI product inquiries, support complex partner-led deployments, collaborate with Sales and Product teams, and drive partner success metrics and relationships across regions. Requirements include 3+ years in a partner-facing, technically focused role, experience in technical training and enablement, familiarity with APIs and programming languages, strong communication and project management skills, willingness to travel internationally, with Zendesk offering a diverse, inclusive environment and global growth opportunities.

Zendesk is seeking a Regional Vice President for Asia to lead senior sales teams across Greater China, Southeast Asia, and Korea, reporting to the SVP of Sales for Asia Pacific & Japan and collaborating with the regional leadership team. The role involves developing and executing a long-term growth strategy, driving organizational scaling, and fostering new business with enterprise accounts through cross-functional collaboration and partnerships. Responsibilities include building a comprehensive regional sales plan, guiding distributed teams, defining customer acquisition strategies (inbound and partner-driven), owning revenue targets, and delivering regular leadership reports on performance and market risks. Qualifications require 10+ years in software/SaaS sales (with CX/CRM/ERP or B2B exposure), 5+ years of senior leadership across multiple Asian markets, and a proven track record closing mid-market and large enterprise deals, along with deep knowledge of regional cultures, markets, and partner ecosystems. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may screen applicants, and is an equal opportunity employer that provides accommodations for disabilities.

Zendesk is seeking a Senior SMB Account Executive to power exceptional service and grow its B2B SaaS customer base by building human-centered relationships and aligning Zendesk products with customers’ goals. The role involves driving top-line revenue by acquiring new customers, expanding existing accounts, cross-selling, managing a strong Salesforce-based pipeline, and delivering accurate forecasts to exceed targets while collaborating with internal teams. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven record of meeting targets, and strong presentation, negotiation, and prospecting skills, plus experience with tools like Salesforce or Clari. The position offers a Hybrid work arrangement with part of the week in the local office and part remote, as determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI in screening applications, and provides accommodations for applicants with disabilities.

Zendesk seeks a Senior Corporate Account Executive to grow its Korea B2B SaaS portfolio by acquiring new customers, expanding existing accounts, and building broad relationships that align solutions with customer goals. Key responsibilities include driving top-line revenue, nurturing customer relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to identify opportunities, conveying product benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts, with the goal of exceeding quarterly and annual revenue targets. The ideal candidate has a BA/BS, at least 5 years of B2B SaaS sales or solution engineering experience with a proven track record, bilingual in English and Korean, and strong skills in presentation, negotiation, prospecting, and relationship management. Additional requirements include an entrepreneurial spirit, collaboration, the ability to manage high volumes of opportunities, experience creating territory plans, and familiarity with sales tools such as Salesforce and Clari. Zendesk promotes a hybrid, inclusive workplace, notes that AI may be used to screen applications, and is an equal opportunity employer committed to diversity and accommodations, with a process to request reasonable accommodations.

Zendesk is seeking a Senior Solutions Consultant in Singapore to be the technical anchor for Asia’s growth, translating complex business challenges into tangible technical solutions for Enterprise clients across segments. The role blends technical, sales, and consultative leadership, serving as the primary technical partner to Account Executives, leading discovery, designing tailored Zendesk solutions, owning evaluations and POCs, responding to RFIs/RFPs, and feeding insights back to Product, Marketing, and Engineering. Basic qualifications include 5+ years in customer-facing Pre-Sales/Solutions Consulting in SaaS with experience closing large Enterprise deals, strong presentation skills, proficiency with core web technologies and APIs (REST/GraphQL), and solid problem-solving. Preferred qualifications include domain experience in Customer Service/CX or ITSM, familiarity with Generative AI and automation in customer service, consulting or implementation background, collaborative design experience, ASEAN language skills, and willingness to travel regionally. Zendesk emphasizes a collaborative, hybrid work culture with a commitment to diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is seeking an experienced, empathetic consultant to join their CX Acceleration Team, which focuses on helping Enterprise clients enhance their use of Zendesk products. The role involves leading short-term projects that aim to drive measurable improvements in clients' customer experience (CX) through deep technical assessments and hands-on configuration changes. The ideal candidate should possess over five years of experience in client-facing roles, expert-level knowledge of the Zendesk ecosystem, and a strong ability to mobilize teams towards achieving clear outcomes. Preferred qualifications include understanding IT service management and experience in collaborative environments. Additionally, the company promotes a hybrid work model, ensuring flexibility while fostering teamwork and connection.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.