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Zendesk is hiring a Forward Deployed Engineer (FDE) in its Technical Presales team to be a hybrid software engineer and strategic consultant embedded with strategic customers to design, build, and deploy production-grade AI solutions that deliver measurable ROI. Responsibilities include leading end-to-end delivery of AI agent and LLM-powered solutions (discovery to production handoff), building production-grade integrations and data pipelines, troubleshooting blockers, and collaborating with Sales engineering and Product to map systems and feed customer learnings back into the roadmap. The ideal candidate brings a founder mindset, 5+ years of production software engineering, full-stack fluency (Python/JavaScript/TypeScript with another backend language), AI/LLM expertise (RAG, vector stores, model safety), strong systems integration skills, excellent communication, and travel readiness of about 25–50%. Basic qualifications include 5+ years delivering production systems, proficiency in Python and JS/TS, experience deploying or integrating LLM-based solutions, cloud platforms and containerization, and willingness to work onsite with customers up to 50% of the time. Preferred qualifications include prior FDE or related technical services experience, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk or similar customer-support platforms, observability/ML ops experience, and data governance or enterprise security/compliance expertise, with Zendesk also highlighting its equal-opportunity culture and accommodations, noting that AI may be used to screen applications.

Zendesk is seeking an SMB Account Executive in Southeast Asia to grow our SaaS business by building human-centered relationships and delivering innovative solutions aligned with customer goals. The role focuses on acquiring new customers, expanding accounts, cross-selling, and maintaining a robust Salesforce pipeline with accurate forecasts to drive top-line revenue and exceed targets. Qualifications include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience, strong presentation and negotiation skills, and proficiency with sales tools like Salesforce and Clari. The position is hybrid, requiring weekly in-office presence at a local office with the schedule determined by the hiring manager, alongside remote work flexibility. Zendesk emphasizes diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities as part of being an equal opportunity employer.

Zendesk is seeking a high-caliber Senior Enterprise Account Executive (IC) to own the enterprise segment in Singapore, targeting net-new logos, complex multi-month deals, and high-value ARR growth through both expansion of existing accounts and new logos. Candidates should have 12–15 years of quota-carrying B2B Enterprise SaaS sales experience (preferably in Customer Experience or high-growth enterprise platforms) and be fluent in English and Bahasa Indonesia, with the ability to negotiate with C-level executives in Jakarta. The role requires a proven enterprise track record of closing multi-year six/seven-figure deals and managing sales cycles spanning 6 to 12+ months, plus elite outbound grit to build a pipeline from scratch and an immaculate executive presence for pitches and negotiations. You will drive enterprise revenue growth, quarterback a cross-functional "Sales Pod" to deliver business cases and PoCs, own your territory plan, maintain rigorous MEDDPICC-based value selling, and ensure forecast accuracy and pipeline hygiene. Zendesk emphasizes a hybrid, inclusive culture, AI screening of applicants, and equal opportunity with commitments to diversity and accommodations; applicants from all backgrounds are encouraged to apply.

Zendesk, a leading customer experience and support platform, is hiring for software sales roles and is open to candidates without prior experience who are motivated by tech sales and a fast-paced environment. The role is a pure hunting position within the SMB market in Asia, focusing on the Greater China region, and involves collaborating with sales, product, marketing, and industry leaders to identify, uncover, and qualify opportunities that contribute to pipeline development. Core responsibilities include engaging with prospects to understand pain points, generating high-value pipeline through targeted SMB prospecting, collaborating on target lists, and managing a pipeline with a top-notch customer experience. Requirements include at least 2 years in a sales-related environment with SMB business development experience in Greater China, a competitive, self-starter mindset, excellent communication skills, Cantonese native language preferred, and a bachelor's degree is preferable. The job offers a hybrid work model with in-office and remote work, emphasizes Zendesk’s commitment to diversity, inclusion, and accommodations, and notes that AI may be used in screening; Zendesk is an equal opportunity employer.

Zendesk is seeking a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS business by building a self-generated pipeline, winning new logos, and expanding existing partnerships. You’ll drive top-line revenue, own net-new logo acquisition, nurture customer relationships for retention, cross-sell additional products, and use data and customer insights to improve conversion and expansion through complex, value-based sales cycles. Qualifications include a BA/BS, 8+ years of B2B SaaS sales (preferably in Customer Experience), bilingual English and Bahasa Indonesia, proven pipeline development skills, experience with renewals, executive-level selling, an entrepreneurial mindset, and familiarity with Salesforce or Clari, plus willingness to travel. The role is hybrid, requiring some in-office presence at a local Zendesk office with remote flexibility; the exact schedule is determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities; interested candidates can contact the provided email.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to lead a sales team in Singapore, Philippines, Malaysia, and Thailand and drive rapid growth in this strategic SaaS market. Reporting to the Regional Vice President of Sales for Asia and collaborating with the Asia leadership team, the role will develop a long-term growth plan for the territory, expand partnerships, and win new business with key accounts through direct and channel relationships. Responsibilities include partnering with regional GTM teams, providing leadership and direction, onboarding and managing channel and alliances partners, executing customer acquisition and revenue expansion strategies, mentoring the sales team, and reporting to the Executive Leadership team while overseeing the sales process and funnel metrics. Requirements include 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership managing 6-8 senior AEs in a SEA regional role, and experience closing enterprise deals ranging from under $100K ARR to $1M+ ARR. Zendesk promotes a hybrid, inclusive workplace, uses AI in screening, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants with disabilities.

Zendesk is seeking a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth across the Philippines and APAC by building, onboarding, and managing a partner ecosystem and coordinating with Zendesk Direct Sales to hit revenue and profitability goals. You will recruit and enable partners, train them on Zendesk products and value propositions, and develop joint business plans with top partners with quarterly reviews, leveraging a hunter mentality to meet growth targets. You will align regional sales with partners, act as a liaison to help partners close opportunities and facilitate GTM activities, collaborate with Marketing on joint campaigns, and maintain a strong new-business pipeline with accurate forecasts. Qualifications include a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment and a track record of over-achieving targets, strong prospecting and communication skills, proficiency with CRM and Google Apps, and familiarity with sales methodologies and forecasting. Zendesk supports a hybrid work environment, is committed to diversity and inclusion, provides accommodations, and may use AI screening in hiring as part of its equal opportunity employment.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.