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Zendesk is hiring a strategic Senior Talent Advisor in Singapore to lead GTM hiring with a heavy focus on Sales, leveraging AI to reduce manual work and act as a consultative partner to senior leaders. The role entails stakeholder leadership, process ownership of the hiring lifecycle, compelling storytelling to portray Zendesk’s mission and culture, and regional collaboration. Candidates are expected to deliver data-driven market intelligence, market mapping, and diagnostic funnels to identify bottlenecks and guide workforce planning with predictive pivots. The position includes AI-enhanced sourcing and operations, such as prompt-to-source, automated engagement, and workflow automation to maximize interview time and candidate experience. Zendesk emphasizes a hybrid work model, diversity and inclusion, transparent use of AI in screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS business by building a self-generated pipeline, winning new logos, and expanding existing partnerships. You’ll drive top-line revenue, own net-new logo acquisition, nurture customer relationships for retention, cross-sell additional products, and use data and customer insights to improve conversion and expansion through complex, value-based sales cycles. Qualifications include a BA/BS, 8+ years of B2B SaaS sales (preferably in Customer Experience), bilingual English and Bahasa Indonesia, proven pipeline development skills, experience with renewals, executive-level selling, an entrepreneurial mindset, and familiarity with Salesforce or Clari, plus willingness to travel. The role is hybrid, requiring some in-office presence at a local Zendesk office with remote flexibility; the exact schedule is determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities; interested candidates can contact the provided email.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to lead a sales team in Singapore, Philippines, Malaysia, and Thailand and drive rapid growth in this strategic SaaS market. Reporting to the Regional Vice President of Sales for Asia and collaborating with the Asia leadership team, the role will develop a long-term growth plan for the territory, expand partnerships, and win new business with key accounts through direct and channel relationships. Responsibilities include partnering with regional GTM teams, providing leadership and direction, onboarding and managing channel and alliances partners, executing customer acquisition and revenue expansion strategies, mentoring the sales team, and reporting to the Executive Leadership team while overseeing the sales process and funnel metrics. Requirements include 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership managing 6-8 senior AEs in a SEA regional role, and experience closing enterprise deals ranging from under $100K ARR to $1M+ ARR. Zendesk promotes a hybrid, inclusive workplace, uses AI in screening, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants with disabilities.

Zendesk is seeking a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth across the Philippines and APAC by building, onboarding, and managing a partner ecosystem and coordinating with Zendesk Direct Sales to hit revenue and profitability goals. You will recruit and enable partners, train them on Zendesk products and value propositions, and develop joint business plans with top partners with quarterly reviews, leveraging a hunter mentality to meet growth targets. You will align regional sales with partners, act as a liaison to help partners close opportunities and facilitate GTM activities, collaborate with Marketing on joint campaigns, and maintain a strong new-business pipeline with accurate forecasts. Qualifications include a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment and a track record of over-achieving targets, strong prospecting and communication skills, proficiency with CRM and Google Apps, and familiarity with sales methodologies and forecasting. Zendesk supports a hybrid work environment, is committed to diversity and inclusion, provides accommodations, and may use AI screening in hiring as part of its equal opportunity employment.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.

Zendesk is hiring an AI Success Strategist to own end-to-end AI roadmaps for customers, translating product capabilities into clear business strategies, driving adoption from initial deployment through scale, and building executive partnerships to ensure AI initiatives start strong and scale predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes through renewals and growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, guiding structured discovery and success-planning engagements that yield measurable playbooks and milestones, shaping a long-term AI vision with executive stakeholders, and aligning internal and external teams. Requirements include 12+ years in customer success/experience with at least 3 years in AI, enterprise SaaS GTM experience, experience using adoption analytics to forecast churn and expansion, strong program management and cross-functional influence, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role is hybrid with part-time in-office requirements, Zendesk emphasizes diversity and inclusion and may use AI in screening, and accommodations are available for applicants with disabilities.