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Zendesk aims to champion great customer service and, in the AI-first era, to build the Resolution Platform that turns every customer touchpoint into a meaningful, empathetic experience. As an AI Success Strategist (Strategic Engagement Lead) for APAC, you will own multi-year AI roadmaps for our most complex enterprise clients, bridging technical deployment and business transformation to drive measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Your responsibilities include strategic AI roadmap orchestration aligned with C-Suite objectives and CX vision, design authority and solutioning with Professional Services and API work, cross-functional GTM orchestration for a unified customer experience, data-driven governance with adoption analytics and health scores, and thought leadership on Responsible AI and compliance to secure renewals via CSAT and efficiency. Basic qualifications include 5+ years in Customer Success, Technical Account Management, or Management Consulting in Enterprise SaaS, 1+ year of AI-related project experience, a proven GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC regulatory experience, and Product-Led Growth exposure. Zendesk offers a Hybrid work model with in-office time and remote flexibility, is an equal opportunity employer committed to diversity and inclusion, and may use AI screening while providing accommodations for applicants who need them.

Zendesk is positioned as a leading customer experience and support platform that builds software to meet customer needs and keep teams in sync. The role is a pure hunting sales position for Commercial/Enterprise accounts in Asia, focused on identifying, qualifying, and developing a large pipeline with collaboration across sales, product, and marketing. Candidates should have at least 2 years in a sales-related role, BD experience in Commercial/Enterprise (especially with prospects from India), strong communication skills, and native Chinese language capabilities (Mandarin and/or Cantonese) preferred for Greater China; a bachelor’s degree is preferable. The position is hybrid, requiring part of the week in the local office with specific in-office schedules determined by the hiring manager, and some remote work flexibility. Zendesk is an equal opportunity employer committed to diversity and inclusion, provides accommodations for applicants with disabilities, and may use AI in screening applicants.

Zendesk is hiring a Lead AI Strategist for its Forward Deployed Engineering team to build and deploy live AI pilots that prove ROI to strategic global customers before signing the contract. The role is the technical architect and a “Scrappy Technical Operator” who bridges Sales strategy and Product reality by creating high-impact, real-world AI agents and guiding customers through the transition to Agentic AI. Responsibilities include owning the pilot lifecycle (discovery, scoping, delivery), hands-on configuration of Zendesk AI Agents and Copilots, and ensuring a successful go-live with integrated systems. It also involves de-risking deals by aligning pilots with measurable business outcomes, providing AI readiness guidance to executives, and feeding feature gaps back to Engineering to influence the AI roadmap. Basic qualifications require 5+ years in Enterprise SaaS, API/webhook/troubleshooting literacy, CX expertise, and fluent English; preferred qualifications include Zendesk product familiarity, AI/RPA interest, APAC regional experience, plus a hybrid work model and a commitment to diversity and inclusion.

Zendesk is seeking a seasoned CX Acceleration Manager/Consultant to join its CX Acceleration Team, blending hands-on Zendesk administration with strategic consulting to help Enterprise clients realize rapid, transformative CX outcomes. The role leads short-term engagements to accelerate value, conducting technical assessments and discovery, securing executive sponsorship, and delivering hands-on configuration work that yields quick wins. Responsibilities include implementing deep Zendesk configurations, maximizing feature utilization, coordinating cross-functional teams, delivering formal close-out reviews that quantify value, and capturing learnings to improve global delivery models. Basic qualifications require 5+ years in senior customer-facing roles, expert-level Zendesk administration, technical consulting experience, and strong communication skills; preferred qualifications include ITSM/CXM knowledge, cross-functional collaboration, and creative problem-solving. The position is hybrid (partial in-office with schedule set by the hiring manager), emphasizes an inclusive culture, notes that AI may be used in screening, and provides accommodations and equal opportunity employment protections.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow the SaaS business by acquiring new customers and expanding existing accounts through relationship-building and cross-functional collaboration. You will drive top-line revenue, manage and nurture customer relationships for retention, identify cross-sell opportunities, and maintain a robust Salesforce pipeline with accurate forecasts while collaborating to improve sales execution. The role relies on data insights, customer intents, and adoption history to prospect new clients, articulate the value of Zendesk products, and lead competitive sales cycles with strong value-based storytelling. Requirements include a BA/BS or equivalent, minimum 2 years in B2B SaaS sales or solution engineering with a proven target-hit record, bilingual English and Mandarin (Cantonese a plus), and proficiency with Salesforce and tools like Clari for territory planning and pipeline management. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity and diversity, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Corporate Account Executive for Southeast Asia to drive growth in the SaaS space by acquiring new customers, expanding existing accounts, and cross-selling, while aligning Zendesk's solutions with customers' goals. The role requires building and maintaining broad relationships across multiple levels, collaborating cross-functionally, and leading competitive sales cycles using value-based selling, with a strong Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively identifying opportunities to upsell, and using data insights to prospect and optimize account revenue. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, and familiarity with tools such as Salesforce or Clari. Zendesk emphasizes a hybrid work environment, global diversity and inclusion, equal opportunity employment with accommodations for applicants with disabilities, and notes that AI may be used to screen applications, with a contact for accommodations provided.

Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.