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Zendesk's AI Success Strategist, Customer Success leads end-to-end delivery of customers' AI roadmaps by translating Zendesk's product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure initiatives start strong and scale. The overarching objective is to accelerate time-to-value, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes such as renewals, account expansion, and retention improvements. Key responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, aligning cross-functional teams, leading structured discovery and success planning, managing risks, sustaining recurring cadences, and driving data-driven adoption and impact. Qualifications require 5+ years in related Customer Success or Experience roles with at least 1 year of AI experience, a track record in enterprise SaaS GTM or advisory roles, experience using adoption analytics to forecast churn and growth, a bachelor's degree (advanced degrees or AI/project management certifications preferred), and strong cross-functional influence and compliance awareness. The role is hybrid, requiring partial in-office presence with scheduling determined by the hiring manager, and Zendesk emphasizes inclusion, fair hiring practices, potential AI screening, accommodations, and a mission to deliver an intelligent, customer-centered experience.

The Agentic Tribe is building Gen3, a goal-oriented AI agent system that uses a multi-agent architecture and large language models to provide real-time reasoning, planning, and adaptable conversations beyond scripted interactions. The role of AI Agent Engineer focuses on developing and refining autonomous agents and cognitive architectures that enable reasoning, planning, and execution of complex tasks, under guidance from senior team members. Responsibilities include designing robust, stateful AI agents with Python and frameworks like LangChain and LlamaIndex; evaluating foundation models from providers; collaborating with product managers and engineers; debugging production systems; and documenting processes. Core competencies cover LLM-oriented system design, tool integration and APIs, retrieval-augmented generation, evaluation and observability, safety and reliability, performance optimization, planning and reasoning, and Python tooling, with bonus qualifications including relevant degrees and foundational ML concepts. The interview process spans an initial talent call, a team interview, a take-home technical challenge, technical interviews with developers, and a final interview, and Zendesk notes its global presence, commitment to diversity and inclusion, candidate privacy, potential AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Nordic-speaking Business Development Representative to drive new business across the EMEA region, offering strong training and a clear path to sales career growth in a high-achievement culture. The role involves owning the regional go-to-market, managing a busy outbound pipeline, prospecting into cold accounts and new segments within existing Zendesk customers, and building high-value pipeline from startups to enterprise clients while delivering an outstanding customer experience. Qualifications include a bachelor’s or master’s degree preferred, at least 6 months in a sales-related role, fluency in English plus Swedish or Danish, SaaS and consultative selling experience, a can-do attitude, and excellent written and verbal communication; the position is hybrid with a Lisbon office plus remote work. Zendesk offers leadership support, a dedicated buddy, and flexibility to work from home or office with tools provided to help you succeed in either location. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, notes AI-based screening may be used in hiring, and provides accommodations for applicants with disabilities; the company emphasizes a hybrid work model and a supportive, inclusive culture.

Zendesk’s Professional Services team is seeking a Managed Services Consultant to support a portfolio of enterprise customers and act as an experience-maker who helps clients adopt, optimize, and realize ongoing value from Zendesk products. You will manage the portfolio to minimize churn and contraction, maintain deep product expertise, guide proactive customer education, delegate requests to global colleagues, help establish premier service policies, and provide business consultations to tailor Zendesk configurations and resolve high-impact issues. Basic qualifications include 3+ years in professional consulting or customer success, strong executive-facing communication, empathy, project management and multitasking, and willingness to travel up to 10%. Preferred qualifications include technical curiosity with experience at a tech company or SaaS, Zendesk knowledge, and language skills beyond English. The role offers a hybrid work arrangement with in-office time in Lisbon (Rato) and remote work part of the week, and Zendesk emphasizes diversity and inclusion, AI screening of applicants, and accommodations for disabilities.

Zendesk aims to power exceptional service and human connections, taking a leadership position in Employee Service to boost productivity and employee experiences. They’re hiring an Employee Service Sales Specialist to grow the SaaS customer base by building relationships with decision-makers and expanding offerings within existing partnerships. Responsibilities include positioning Employee Service use cases, collaborative sales support across the full cycle, ROI analyses, providing subject-matter expertise to the sales team, achieving quota, and feeding customer insights back to product development. Requirements include a BA/BS or equivalent, at least 3 years in Employee Service sales (HR/IT use cases), a minimum of 10 years in HR/IT service and operations management, a proven track record of meeting quotas, the ability to navigate complex multi-month sales cycles, travel flexibility, an entrepreneurial and collaborative mindset, and strong communication skills. The role is hybrid with in-office and remote work, and Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and accommodations for disabilities.

The role is a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, working in an Agile environment to craft curated data products and maintain a single source of truth across Zendesk using data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform. Daily responsibilities include collaborating with teammates and business partners to capture requirements and design data models, serving as the data model SME, transforming raw data into schemas for various domains, and building ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt. The role emphasizes data quality, optimized warehousing processes, and promoting engineering practices (version control, CI/CD, code reviews, pair programming), while building analytics across customer 360, finance, product, and sales and automating internal processes. Requirements include 5+ years of experience with complex data pipelines and ETL in big data environments, strong data modeling/architecture and SQL skills, expertise with Snowflake, dbt, and Python (primarily), and experience integrating with SaaS APIs, along with data governance and root cause analysis capabilities. The data stack features Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch; BI tools Tableau/Looker; and infrastructure on GCP/AWS/Kubernetes/Terraform/GitHub Actions, and the role offers a hybrid work arrangement with some in-office time, while Zendesk highlights diversity, inclusion, AI screening, and accommodations.

Zendesk is hiring Digital Inside Sales Specialists who act as product experts and touchpoints across the customer journey to help informed buying decisions, delivering a high-velocity sales approach with excellent customer experience. The role involves handling a large volume of inbound leads and existing customers through phone, Zoom, chat, and email; conducting discovery calls and demos; resolving inquiries to drive online conversions; and meeting SLAs, KPIs, and shared revenue targets. Ideal candidates have 1+ year of full sales-cycle experience (SaaS/software preferred), strong organizational skills to multitask many opportunities, and language capabilities in French or Arabic with English as a plus to work with global clients. The position requires in-office presence in Lisbon three days a week, with a hybrid work arrangement and training that includes travel to a Zendesk office; exact in-office schedule is determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI in screening, offers accommodations for disabilities, and supports a global, inclusive workplace with offices around the world.

The role is a Business Development Representative for SMB UKI within Zendesk's Sales Development team, focused on driving new business and supporting the growth of the EMEA region. Responsibilities include managing a busy outbound pipeline, delivering a top-notch customer experience, and creatively prospecting into cold accounts as well as new divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, an interest in consultative SaaS sales, strong communication skills, English fluency, a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive culture with leadership development, a buddy system, and flexible hybrid work options with the necessary tools to succeed. The company commits to equal opportunity and inclusion, provides accommodations for applicants with disabilities, and notes that AI or automated screening may be used in the hiring process.

Zendesk is hiring Digital Inside Sales Specialists in its Lisbon office (3 days per week) to join a new, high-velocity team focused on delivering excellent customer experiences and helping inform buyers. The role involves handling a large volume of inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, becoming a Zendesk product expert, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and a shared revenue target. Ideal candidates have at least one year of full sales-cycle experience (SaaS/software preferred), excellent English writing skills, and possibly another language such as Dutch, French, or Arabic; they should be highly organized and able to multitask in a fast-paced environment. The position supports a hybrid work model with in-office days determined by the manager and designed to foster connection and collaboration while offering remote flexibility. Zendesk emphasizes an inclusive, diverse workplace, offers accommodations for applicants with disabilities, and may use AI or automated systems to screen applications, in line with its equal opportunity policies.

Zendesk is hiring a Staff Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale within a culture-focused environment. You will work with ML scientists and engineers, lead technical design, build tools for model experimentation and management, collaborate with DevOps/feature/platform/product teams, and drive initiatives to improve scalability and robustness while mentoring others. Required qualifications include fluency in Python or Ruby, 7+ years building and operating large-scale applications with technical leadership, proficiency with REST APIs, Kafka, Docker, Kubernetes, and AWS or GCP, the ability to navigate ambiguity, and a drive to apply AI/ML at scale. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT; the tech stack features Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3/RDS/MySQL/Snowflake, Docker/Kubernetes, and heavy use of LLM technology. The role is hybrid (part in-office with schedule determined by the manager), and Zendesk emphasizes fairness and equal opportunity, with AI screening and accommodations for disabilities available upon request via email.

Zendesk is hiring a Dutch-speaking Business Development Representative to join its Sales Development team for EMEA, responsible for driving new business and building the regional sales pipeline through outbound prospecting across startups, unicorns, and enterprise customers. You will be a key team member, managing a busy outbound pipeline, delivering top-class customer experience, and creatively sourcing new leads using social tools while expanding into new groups and divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Dutch (Danish/Swedish a plus), and a preference for a Bachelor's/Master's degree; hybrid work must include time in the Lisbon office. Zendesk offers a supportive culture with leadership focused on development, a buddy system, and flexible work options with equipment and tools provided to succeed in either location, reflecting its hybrid approach and emphasis on DEI. The company may use AI in screening applicants; Zendesk is an equal opportunity employer committed to diversity and inclusion, offering accommodations on request via peopleandplaces@zendesk.com.

The position is a Business Development Representative for Zendesk’s EMEA region, focused on sales development to build the sales pipeline and drive new business through outbound prospecting and engagement with both new accounts and existing customers. You will manage a busy outbound pipeline, generate high-value opportunities targeting startups, unicorns, and enterprise companies, and creatively source leads using social tools while delivering an exceptional customer experience. Requirements include at least six months in a sales-related role, a passion for consultative SaaS sales, strong communication, a can-do attitude, English and Spanish fluency, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive environment with leadership and a dedicated buddy, flexibility to work from home and office, and a manager-determined hybrid schedule to maximize collaboration. The company emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities, with information available through linked careers and EEO resources.

The Sales Development Analyst - EMEA role is part of Zendesk’s Global Go-to-Market Sales Development Operations, based in Lisbon, and focuses on partnering with EMEA Sales Development Leadership to optimize the top-of-funnel motion and ensure SDR activities are measurable and aligned with global pipeline goals. You will serve as the analytical and strategic partner to drive efficiency and impact of the SD/BDR motion across EMEA, leveraging data to accelerate growth and integrating AI and automation with human creativity. Core responsibilities include building and distributing dashboards and ROI analyses for SDR/BDR teams (lead volume, funnel velocity, conversion, ROI), shaping AI-driven automation deployment across the GTM stack, coordinating with Revenue Ops, Marketing, and Systems to ensure data accuracy and smooth workflows, plus data quality and front-line system support. Requirements include excellent communication and analytical skills, deep understanding of Sales Development and top-of-funnel metrics in SaaS, 1+ year in Sales Ops/SDR Ops or similar, proficiency with Salesforce, Tableau/Looker, Snowflake, and tools like Groove, Outreach, ZoomInfo/Lusha, Gong, Eloqua; familiarity with AI integration and intermediate SQL, and strong Google Apps skills. The role is hybrid with in-office days in Lisbon, Zendesk emphasizes diversity and inclusion and notes that AI may screen applications, with reasonable accommodations available for applicants with disabilities.

Zendesk is hiring for Sales Development in the EMEA region to drive new business, build a high-potential talent pipeline, and deliver an outstanding customer experience in a fast-paced environment. The role includes being a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and existing Zendesk segments, and generating high-value pipeline across startups to enterprise customers. Candidates should have at least six months of sales experience, a passion for consultative/SaaS sales, strong communication, a self-starter, and fluency in English and Arabic, with a hybrid work arrangement requiring time in the Lisbon office. Zendesk emphasizes its hybrid work model and inclusive culture, notes that AI may be used to screen applicants, and affirms it is an equal opportunity employer with accommodations available for disabilities. The description frames Zendesk as the intelligent heart of customer experience and invites applicants to explore careers through its site, with in-office scheduling to be determined by the hiring manager.

Zendesk is hiring a Sales Development Representative to drive new business for its EMEA region and to serve as a launching point for a sales career within the company. The role involves being a key member of the sales team, handling a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing leads to AEs, while bringing creativity to a fast-paced, multicultural environment. Candidates should be fluent in Swedish or Danish with proficient English, have a passion for consultative sales, a “can do” mindset and excellent communication, and preferably some SaaS or business experience, with a hybrid work arrangement from Lisbon. The position emphasizes delivering an outstanding customer experience as part of a diverse Europe, Middle East and Africa team, with a requirement to work in the Lisbon office part of the week and remotely for the rest. Zendesk notes AI screening may be used in hiring, is an equal opportunity employer with diversity and inclusion commitments, and offers accommodations for applicants with disabilities.

This is a Sales Development role in Zendesk’s EMEA team focused on driving the sales and talent pipeline, with training and clear career progression. Zendesk is a leading customer support platform experiencing rapid growth in EMEA and is seeking ambitious sales talent who thrive in a fast-paced, collaborative culture. You will be a key member of the sales team, driving new business, managing a busy outbound pipeline, prospecting into cold accounts and new divisions within existing customers, and generating high-value pipeline from startups to enterprise while delivering an outstanding customer experience. Requirements include at least 6 months of sales experience, a passion for consultative SaaS sales, strong written and verbal communication, English fluency, a bachelor’s or master’s degree (preferred), and the ability to work in a hybrid Lisbon model (office and remote). Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and provides accommodations upon request, with a hybrid work model that combines in-person office time with remote work.

Zendesk’s AI/ML Platform powers AI-driven experiences for over 125,000 brands, and the Senior ML Engineer will lead GenAI infrastructure—including the internal research platform, LLM Proxy, A/B testing and evaluation tooling, and agentic workflow orchestration—to enable secure, cost-efficient, scalable ML across products. Daily responsibilities include building benchmarking frameworks for LLMs (A/B tests and offline evals), contributing to the LLM Proxy design for safe observable access to multiple foundation models, and partnering with applied ML, product, and platform teams to meet diverse use cases while ensuring observability, rate-limiting, and cost attribution. Requirements include 5+ years of production ML systems experience, familiarity with core ML infrastructure (model registries, feature stores, orchestration, serving), knowledge of LLM/GenAI platforms, experience with cloud providers and Kubernetes/Docker, and proficiency in at least one server-side language with solid CI/CD/testing skills. Preferred qualifications include experience with agentic automation and building tools that boost developer productivity and platform adoption across teams. The role offers full ownership and impact, a collaborative team, opportunities to learn and grow, and a hybrid work setup with part-time onsite presence, along with Zendesk’s commitment to diversity and inclusion and AI-driven screening in the hiring process.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and AI-powered products, including retrieval-augmented-generation bots, used by over 145,000 global brands. The role involves delivering AI capabilities at scale with the latest LLM tech, collaborating with Product Management, ML scientists, and engineers to define features, mentoring juniors, maintaining service stability, writing clean code, and contributing to technical design, while tackling challenges like expanding RAG use cases, hybrid search, ranking, indexing speed/cost, and multi-channel retrieval. Basic qualifications include proficiency in Python or Ruby, solid software architecture knowledge, a collaborative growth mindset, ability to work independently, experience building scalable applications, and the ability to form hypotheses and analyze experiments. Preferred qualifications include designing and optimizing ML-based search (Elasticsearch), AWS cloud experience, and event-driven architectures using Kafka. The tech stack features Python/Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, and Snowflake, with Kubernetes and Docker for deployment and Datadog/Sentry for monitoring, and Zendesk offers growth opportunities, ownership at scale, specialization options, a hybrid work policy, and a commitment to equal opportunity and inclusion with accommodations for applicants.

Zendesk is hiring for a Sales Development role in EMEA, describing it as the start of an exciting sales career that focuses on building a high-potential talent pipeline and coaching for sales excellence to drive new business. The role requires you to be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new segments, and generating high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience, including via social tools. Candidates should have at least six months’ sales experience, a passion for consultative SaaS sales, strong business sense, a winner/self-starter attitude, excellent communication skills, and a bachelor’s or master’s degree preferred, with English fluency and a Lisbon-based hybrid work arrangement. Zendesk offers a supportive environment with a leadership team, a dedicated onboarding buddy, and flexibility to work from home or office, plus tools and allowances; the company notes that AI may be used to screen applications and remains an equal opportunity employer committed to diversity, inclusion, and accommodations. The job description frames Zendesk as the intelligent heart of customer experience, a company powering billions of conversations, and emphasizes a fulfilling, inclusive employee experience with a hybrid model designed to foster connection, collaboration, and learning.

The Technical Account Manager (TAM) at Zendesk acts as an extension of the customer, guiding and providing methodologies for implementation by focusing on use-cases, configurations, and integrations rather than executing implementations. The role is hybrid, offering remote work with in-office presence once per week to enjoy office perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering demos and best practices, leading the Premier Enterprise adoption with a customer roadmap, and coordinating with Zendesk resources and product teams to ensure quick issue resolution and proactive feedback. Candidates should have Zendesk product knowledge, 7+ years of technical experience in enterprise environments, strong communication skills, SaaS/API experience, and a proven ability to collaborate in a matrix organization and engage stakeholders up to C-suite levels. Zendesk emphasizes a friendly, inclusive culture with long-term career growth and benefits, is an equal opportunity employer with commitments to diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk aims to improve customer experience for over 125,000 brands, and as a Senior ML Engineer you’ll develop scalable ML/AI products with researchers and engineers to automate repetitive work and empower customers. Your daily work includes writing robust production-grade code for ML features (like intent detection, sentiment analysis, and intelligent agent routing) and designing scalable pipelines to process large volumes of text, including real-time conversations. You’ll collaborate with ML scientists and product teams to productionize new models and LLM-powered services, lead technical design and code reviews, and advance MLOps with CI/CD, model versioning, monitoring, and observability. Key challenges include enriching conversations with language detection and sentiment, automating interactions and routing at scale across languages, conducting large-scale A/B testing and evaluation, extending retrieval/information extraction platforms, and serving large ML/LLM models with fairness and compliance considerations. The role requires strong Python software engineering, experience with Spark/AWS Batch/Airflow, SQL and distributed data modeling, MLOps, cloud (AWS preferred) with Kubernetes/Docker, and NLP/LLM libraries; hybrid in-office per week; and notes about AI screening, equal opportunity, diversity & accommodations along with the stated tech stack (Python & Ruby, AWS, PyTorch, AWS Batch/MetaFlow, S3/RDS/Redis/ElasticSearch/Snowflake/Aurora, Kubernetes/Docker, Kafka).

Zendesk is looking for a seasoned Senior Product Manager to join their Contact Center Product Team, where they will drive product strategy and execution for AI-powered products. This role involves collaborating with cross-functional teams to develop user-centric solutions, oversee product aspects, and communicate effectively with leadership on product vision and performance. The ideal candidate will have a strong background in technical product management, excellent communication skills, and the ability to analyze data to inform decisions. Duties include defining product strategies, managing Agile development processes, conducting market research, and prioritizing features based on customer needs. Zendesk emphasizes diversity and inclusion in hiring practices and offers a hybrid work environment that combines in-office and remote work.

The job involves collaborating with regional and partner teams to manage a pipeline of partner-sourced opportunities and support marketing campaigns. Candidates should have experience with SaaS models, strong critical thinking skills, and a proactive attitude. Responsibilities include managing sales and recruitment pipelines, supporting existing partners, and facilitating communications between partners and Zendesk sales teams. The position requires at least two years of experience in software sales, excellent communication skills, and proficiency with software applications. This hybrid role allows flexibility for remote work while fostering in-person collaboration, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.

The job description for a position at Zendesk highlights a hybrid work model that balances on-site collaboration with remote flexibility, determined by the hiring manager. Zendesk's software aims to simplify customer service interactions, powering numerous conversations for recognizable brands. The company promotes an inclusive work environment and values diversity, ensuring that all applicants receive fair consideration without discrimination based on various characteristics. AI and automated systems may be used for screening applications in compliance with company policies and relevant laws. Zendesk is committed to accommodating applicants with disabilities and encourages those needing assistance to reach out for support.

Zendesk is seeking exceptional sales talent for its Sales Development team in EMEA, which serves as the foundation for sales excellence within the company. The role focuses on driving new business and delivering outstanding customer experiences while actively prospecting new leads. Candidates should be native German speakers, fluent in English, and have at least six months of sales experience, preferably in a SaaS environment. Zendesk offers a supportive hybrid working model that allows for both onsite collaboration and remote work flexibility. The company is committed to fostering a diverse and inclusive workplace and provides various resources, including leadership support and necessary technology, for employee success.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.