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Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets like India and Singapore) to drive organic search and AI-powered discovery, in a senior individual contributor role requiring independent execution and cross-functional influence. The role involves developing and executing SEO and AEO strategies, tracking visibility, traffic, MQLs, and pipeline influence, leading German-language optimization, and surfacing content opportunities with Content, Localization, Regional Marketing, and Product Marketing. It also covers technical SEO and AI/automation, including maintaining site health, conducting audits, coordinating with Web/Engineering, evaluating localization and page launches, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, monitoring, and reporting. Analytics and cross-functional leadership are core, using GA4, Google Search Console, Snowflake, and AEO tools to measure performance, translate data into priorities, and collaborate with teams across Content, Web, Engineering, Product Marketing, Localization, Regional Marketing, and Paid Media to influence roadmaps. Required qualifications include 5+ years of hands-on SEO (preferably SaaS/enterprise), fluency in German and English, experience with both content and technical SEO and with AEO and AI-powered discovery, multi-market management, AI automation experience, strong analytics, experimentation discipline, and excellent cross-functional communication; Zendesk notes its inclusive culture, hybrid work policy, and that AI may be used in screening, as an AA/EEO employer.

Zendesk is hiring a Solutions Consultant to shape the next era of customer engagement by combining AI, data, and transformative cloud technologies within its Resolution Platform. You’ll lead technical and business discovery, conduct AI readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into clear, business-focused narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement, ensure each solution aligns with customer goals and compliance standards, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony systems, and cloud platforms. Requirements include 5+ years of presales or solutions consulting in SaaS or CX, deep AI knowledge and practical applications in CX, domain expertise in CCaaS or related areas, strong analytical storytelling and communication, and willingness to travel. Zendesk supports a hybrid, inclusive culture and is an equal opportunity employer; AI screening may be used in applications, and the company commits to diversity, accessibility, and reasonable accommodations.

Zendesk aims to improve Customer Experience for 125,000+ global brands, and the Senior Machine Learning Scientist will drive the development, evaluation, and deployment of novel ML/AI models to power scalable intelligent automation and customer service, collaborating across engineers, product managers, and cross-functional teams. Responsibilities include researching and prototyping state-of-the-art NLP/ML models for use cases like intent detection, auto‑assist, chatbots, and agent routing; designing rigorous offline/online experiments (A/B) to boost accuracy and robustness; and productionizing solutions with data pipelines, scalable model serving, and monitoring. The role also involves analyzing large multilingual datasets, contributing to technical reviews, presenting to a global audience, staying current with ML/NLP literature, championing initiatives to improve Zendesk AI capabilities, and mentoring junior scientists to grow the research culture. Key challenges include enriching conversations with language detection and sentiment analysis for proactive routing; automating interactions end-to-end; optimizing real-time multi-language routing; scaling A/B testing for ML triage and agent‑assist tools; exploring architectures like retrieval-augmented generation and few-shot/fine-tuning; and operationalizing large-scale models with health monitoring, drift detection, and continuous learning. Requirements cover an MSc (PhD preferred) in CS/EE/math or related fields, strong ML/NLP theory and production-grade experience, Python (PyTorch) proficiency, experience with large-scale experimentation, and collaboration skills; the tech stack includes Python/Ruby on AWS with PyTorch, AWS Batch/MetaFlow, data in S3/RDS/Redis/Elasticsearch/Snowflake/Aurora, deployed to Kubernetes with Docker and Kafka, and Zendesk emphasizes hybrid work, diversity, equal opportunity, accommodations, and an AI-screening policy for applications.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.