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Zendesk aims to enhance customer experience through their innovative products, serving over 145,000 brands globally. The engineering team plays a crucial role in refining customer support by leveraging machine learning and AI to alleviate repetitive tasks, allowing teams to focus on complex issues. Engineers are expected to collaborate closely with peers on technical design, address production problems, and mentor junior staff while developing high-quality software products. Candidates should have experience in building scalable applications, a strong proficiency in programming languages like Ruby or Python, and a passion for data engineering, while AWS experience is a plus. Zendesk offers a flexible work environment with opportunities for personal growth, a diverse workplace culture, and a strong commitment to community engagement.

Zendesk is looking to expand its team with a Product Led Growth Sales Specialist who is enthusiastic about customer engagement in a fast-paced environment. This role involves managing inbound inquiries and providing support via chat, email, and calls, with a focus on creating positive customer experiences. The ideal candidate will help articulate the value of Zendesk’s solutions and follow up on queries to ensure complete customer satisfaction, while also developing expertise in the product. Candidates should possess excellent communication skills, either have some sales experience or be new graduates, and be organized and able to thrive in a dynamic setting. Zendesk emphasizes diversity and inclusion, offering a hybrid work schedule that combines in-office collaboration with the flexibility to work remotely.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience and drive sales for both new and existing customers. The role involves becoming an expert on Zendesk products, engaging with customers through various communication channels, and helping them make informed purchasing decisions. Ideal candidates should have a solid sales background, preferably in software or SaaS, and must possess excellent communication skills in both French and English. This position will require in-office work four days a week, transitioning to a hybrid work model after initial training. Additionally, Zendesk values diversity and inclusivity in its hiring practices and is committed to providing a supportive work environment for all employees.

Zendesk is seeking a Staff Data Scientist to join their Abuse Prevention team, focusing on developing machine learning and AI techniques to identify abusive activities. Key responsibilities include analyzing user data for abuse patterns, developing detection models, improving spam detection accuracy, and creating monitoring dashboards. The role requires an advanced degree and over five years of relevant experience in areas like fraud detection, with strong programming and communication skills. Preferred qualifications include experience with anomaly detection systems, knowledge of cybersecurity, and familiarity with real-time data processing. The position is hybrid, based in Lisbon, Portugal, allowing flexibility for remote work while fostering team collaboration.

Zendesk is seeking a Software Engineer to join a new team focused on leveraging AI to enhance customer service. The role involves developing TypeScript-based services or modern React applications, participating in agile development processes, and fostering a customer-centric mindset within the team. Candidates should have experience in languages like TypeScript, JavaScript, or Ruby, familiarity with AI feature implementation, and a collaborative attitude. Preferred qualifications include a degree in Computer Science, experience with Content Management Systems, and knowledge of modern web technologies such as Docker and Kubernetes. Zendesk emphasizes diversity and inclusion and enforces a hybrid work model to foster team connections while allowing remote work flexibility.

Zendesk is a rapidly growing SaaS company with a global presence, focusing on customer service, communication, and CRM solutions. The role of Manager for the Sales Development team involves recruiting, training, and leading a group of Sales Development Representatives (SDRs) while shaping the SDR program as it expands from Lisbon. Ideal candidates should have a successful track record in building teams, sales experience (preferably in SaaS), and the ability to consistently meet or exceed sales quotas. The position requires a collaborative mindset and excellent communication skills, along with a drive for career development and innovation in processes. Zendesk promotes a hybrid work environment, emphasizing inclusivity and equal opportunity for all employees.

The Solutions Consultant at Zendesk plays a vital role in managing the technical aspects of the sales cycle, requiring both sales focus and technical expertise. This position involves collaborating with Sales, Marketing, and Product Managers to communicate technical information to prospects and maintain strong relationships with customers. Candidates should have over three years of presales experience, fluency in German, knowledge of web technologies, and excellent problem-solving and interpersonal skills. Preferred qualifications include experience with enterprise software solutions, understanding AI's impact on customer service, and domain expertise in various industries. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by serving as the technical link between the sales team and prospective clients. This position requires a blend of sales focus and technical expertise to effectively communicate the benefits of Zendesk's software to various market segments. Applicants should have over three years of presales experience, fluent business French, and familiarity with web technologies and SaaS applications. Desired qualifications include knowledge of customer service software, AI technologies, and experience leading customer proof of concepts. The role offers a hybrid work model, balancing on-site team interactions with the flexibility of remote work, while emphasizing Zendesk's commitment to diversity and inclusivity in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance their use of AI to improve customer service, specifically through the development of conversational AI agents. The role involves shaping and developing Ruby on Rails and TypeScript services, mentoring junior engineers, and fostering a customer-centric team approach. Applicants should have over three years of experience in relevant programming languages and AI feature integration, along with a strong foundation in systems design. Ideal candidates will have experience in high-volume environments and container orchestration, and they should embody an open-minded and inclusive mentality. Zendesk is committed to fostering diversity and inclusion in the workplace and supports a hybrid work model to encourage collaboration and flexibility.

Zendesk is seeking a proactive Localization Technical Program Manager to join their Localization Program Management team, focusing on enhancing the experience of international users across their product portfolio, particularly AI features. The role involves building relationships with product teams, educating them on localization processes, and implementing scalable localization frameworks that ensure culturally appropriate AI-driven outputs. Required qualifications include a Bachelor's degree related to linguistics or computer science, over five years of localization program management experience, and familiarity with software development and internationalization standards. Zendesk offers benefits such as flexible working hours, a hybrid work environment, and opportunities for professional development and bonuses. The company values diversity and inclusion in the workplace and encourages qualified individuals to apply regardless of their background.

Zendesk is looking for a detail-oriented Localization Engineer to enhance their software products' global reach and user experience through effective localization operations. The ideal candidate should have a strong background in localization best practices, proficiency in programming languages such as Python and Perl, and experience with localization tools and file formats. Key responsibilities include developing localization workflows, collaborating with various teams to solve technical issues, maintaining translation projects, and staying abreast of industry trends. The position offers full project ownership, a dynamic work environment with flexible hours, and opportunities for professional growth. Zendesk emphasizes an inclusive workplace culture and provides reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities, focusing on creating features that will benefit customers. The role involves collaborating with ML scientists, leading technical discussions, and improving the scalability and robustness of platforms. Candidates should have a strong background in Python or Ruby, at least 7 years of experience in large-scale application development, and familiarity with various technologies like RESTful APIs, Docker, and cloud platforms. Preferred qualifications include experience with Airflow, LLM evaluation tools, and machine learning libraries such as Pytorch. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Machine Learning Engineer to enhance AI/ML features for its customers, maintaining its positive culture. The role involves collaboration with ML Scientists to implement features, contribute to technical design discussions, and improve platform scalability. Required qualifications include proficiency in Python or Ruby, extensive experience with large-scale applications, and familiarity with MLOps practices. The preferred candidate would have experience with Airflow, LLM monitoring tools, and machine learning libraries like Pytorch. Zendesk promotes a hybrid work model and is committed to diversity, offering a fulfilling and inclusive workplace where flexibility and team collaboration are emphasized.

Zendesk aims to enhance customer experience through its products, which assist over 145,000 global brands in improving service quality. The company’s team is focused on utilizing machine learning and AI to reduce repetitive tasks for customer experience teams, allowing them to address more complex issues. The job role involves collaborating with engineers and machine learning specialists to develop high-quality products while ensuring clean, maintainable code and resolving production issues. Candidates should possess at least five years of software development experience, proficiency in core programming languages such as Ruby or Python, and a strong interest in machine learning technology. Zendesk promotes a flexible work environment with opportunities for professional growth, a positive impact on product features, and a commitment to diversity and inclusion.

Zendesk aims to enhance customer experience for over 145,000 global brands through innovative software solutions and intelligent problem-solving using machine learning (ML) and AI. The engineering team is tasked with developing high-quality ML products, working collaboratively with engineers and scientists, and supporting customer needs by tackling complex issues. Key responsibilities include writing clean code, resolving production issues, mentoring colleagues, and contributing to technical design discussions. The role requires at least seven years of experience in software development, proficiency in languages like Ruby, Python, or Java, and a passion for data engineering, especially within large-scale processing environments. Zendesk offers a supportive work environment in Lisbon and Krakow, emphasizing flexibility, professional development, and commitment to diversity and inclusion.

Zendesk is looking for a dynamic specialist to join its Digital Programs and Customer Success team, focusing on creating engaging digital content to enhance customer adoption and satisfaction. The role involves developing various educational formats like webinars and video tutorials, collaborating with Program Managers, and using customer feedback to refine content. Candidates should have at least one year of experience in customer-facing roles and possess strong communication and presentation skills. Familiarity with digital content creation tools and a collaborative mindset are essential for success in this position. The role offers a hybrid work model, requiring some in-office attendance and promoting diversity and inclusion within the workplace.

Zendesk is seeking a Senior Machine Learning Engineer to enhance their retrieval-augmented generation (RAG) platform, which serves over 125,000 brands in improving customer experience. The ideal candidate will work collaboratively with product managers and ML scientists, mentor junior staff, and ensure the stability of deployed services while delivering AI capabilities at scale. Key qualifications include over four years of experience in machine learning systems using Python, a solid understanding of software design, and experience with cloud services. The role involves addressing challenges related to expanding the RAG platform, optimizing system performance, and integrating context for better answer accuracy. Zendesk emphasizes a hybrid work model, offers professional development opportunities, and is committed to fostering a diverse and inclusive workplace.

Zendesk is seeking a Team Manager to lead and develop their entry-level Scaled Customer Success Associates, focusing on team performance and exceptional customer experience. The Team Manager will be responsible for recruiting, training, mentoring, and setting performance goals for the team, as well as collaborating with various departments to enhance customer engagement. A strong emphasis on coaching for career development and building a culture of growth and accountability within the team is crucial. Candidates should have at least three years of management experience, excellent communication skills, and a customer-centric approach. Zendesk offers a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a strategic and detail-oriented Program Manager to enhance their Digital Programs and Customer Success team. The role involves planning and executing digital-first programs aimed at improving customer engagement, retention, and satisfaction. Key responsibilities include developing program plans, coordinating with cross-functional teams, managing program operations, and overseeing the creation of diverse digital content. Candidates should possess over five years of program management experience, strong organizational skills, and familiarity with digital engagement tools. The position offers a hybrid work model, emphasizing collaboration in-office while allowing flexibility for remote work.

Zendesk is looking for a seasoned Content Program Manager to join its Digital Programs and Customer Success team, focusing on creating impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, enhancing a content library, and collaborating with various teams to ensure alignment with customer journeys. Key responsibilities include managing multi-format content production, ensuring scalability and optimization for digital channels, and measuring content effectiveness for continuous improvement. Candidates should have over five years of experience in content management, project management skills, and content development expertise, with an emphasis on customer engagement. This hybrid position requires a combination of in-office and remote work, supporting a collaborative and innovative work environment.

Zendesk's ZAP team is looking for a Senior Data Engineer to help build a strong data foundation for customer relationship management (CRM) insights and enhance customer support tools. The role involves collaborating with teams to define requirements, developing ELT pipelines, optimizing SQL-based data models, and contributing to technical solutions that improve data systems. Candidates should have over five years of experience in data engineering, extensive SQL knowledge, proficiency in dbt, and programming skills in Python or a similar language. Familiarity with cloud databases and performance optimization for large-scale data systems is essential, along with strong communication skills. Zendesk supports a hybrid work environment, promoting collaboration while allowing flexibility for remote work.

Zendesk aims to improve customer experience for over 125,000 global brands by leveraging innovative products and technologies, including Machine Learning (ML) and AI algorithms. They are seeking a Machine Learning Engineering Manager to lead a team focused on generative AI for knowledge creation and discovery through information retrieval systems. The role involves overseeing the end-to-end delivery of ML features, ensuring reliable deployment of ML models while maintaining top-tier engineering standards. Candidates should have experience managing teams, delivering ML projects, and possess strong communication skills, ideally with expertise in NLP or information retrieval. The position offers a collaborative work environment, flexible hours, professional growth opportunities, and a commitment to diversity and inclusion.

Zendesk is a company focused on helping organizations build strong customer relationships, founded by Danish entrepreneurs. They are currently seeking a Machine Learning Engineer to deliver AI/ML-powered features at scale and collaborate with various teams, including ML scientists and engineers. The role requires proficiency in Python or Ruby, familiarity with cloud environments, and a desire to learn more about AI/ML solutions. The ideal candidate should also have experience with tools like Docker, Kubernetes, and ML libraries such as PyTorch, while previous use of tools like Airflow would be preferred. Zendesk values diversity and inclusion within the workplace and offers hybrid work flexibility while maintaining a positive company culture.

Zendesk is seeking a Machine Learning Engineer to join their team, focused on delivering AI/ML features at scale to enhance customer relationships. This role involves collaboration with ML scientists and engineers, technical design discussions, and building tools for model experimentation and management. Candidates should be proficient in Python or Ruby, have experience with application scaling, and be familiar with cloud environments and tools like Docker and Kubernetes. Preferred qualifications include experience with machine learning libraries and tools such as Airflow, Metaflow, and SQL. Zendesk promotes a diverse and inclusive workplace and offers a hybrid work model allowing for both remote and in-office collaboration.

Zendesk is seeking a Machine Learning Engineering Manager to lead a team in delivering AI and ML features at scale, contributing to their mission of enhancing customer relationships. The successful candidate will manage a team of experienced ML engineers and scientists while collaborating with existing leadership to improve software delivery and ensure reliability. Responsibilities include recruiting new team members, fostering an inclusive work environment, and supporting the continuous development of team members. Applicants should have experience in managing teams, delivering ML projects, strong communication skills, and a collaborative work ethic, with preferred qualifications including ML operations experience and familiarity with SQL or DBT. Zendesk values diversity and offers a hybrid working model, emphasizing both in-person collaboration and remote flexibility.

Zendesk is seeking a Senior Software Engineer for its Insights and Analytics team, based in Copenhagen, Denmark, with a focus on creating scalable systems for processing high-volume event streams and delivering insightful reporting. The team works to enhance data visibility through actionable analytics, supporting internal stakeholders and customer service automation, particularly with Zendesk AI Agents. Responsibilities for this role include publishing code, designing frontend components for actionable insights, managing data transformations, and improving data integrations for efficient reporting. Candidates should have over four years of experience in backend or full-stack development, alongside proficiency in event stream processing, analytics, and AI implementations. Zendesk promotes a collaborative and inclusive work environment, encouraging diverse perspectives and team-oriented problem-solving among its employees.

Zendesk is seeking a Senior Campaign Marketing Specialist for their award-winning marketing team, focusing on executing integrated marketing campaigns across the EMEA region. The role requires collaboration with various teams to manage and adapt multi-channel campaigns, track performance, and provide insights through reporting. Applicants should have a BA/BS degree and over four years of marketing experience, preferably in fast-paced or SaaS environments, along with strong project management and analytical skills. This is a hybrid position based in Lisbon, requiring office attendance once a week, while also providing flexibility for remote work. Zendesk emphasizes inclusivity and is dedicated to diversity, equity, and accommodation for all employees and applicants.

Zendesk is seeking a Software Engineer to enhance their AI capabilities in customer service, leveraging extensive knowledge of customer issue resolution. The role involves developing Ruby and TypeScript services, creating features for the Knowledge Graph, Web Crawler, and Content Import, while fostering a customer-centric mindset within an agile team. Candidates should have 2-3 years of experience in backend or full-stack development and proficiency in relational databases, along with strong communication skills. Preferred qualifications include a background in Computer Science and familiarity with Ruby on Rails and web scalability. Zendesk promotes a hybrid work environment, prioritizing collaboration in their Lisbon office while also offering remote work flexibility.