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Zendesk is hiring a Golang Tech Lead (Staff Software Engineer) for the Workforce Management team to build AI-powered backend systems for forecasting, scheduling, and agent performance tracking. You will own the design, implementation, testing, review, and maintenance of high-quality Go services used by millions, lead the full SDLC for multi-developer initiatives, and influence cross-squad architecture and system boundaries. You will translate product and customer needs into scalable solutions with PMs, SREs, and customer-facing teams, proactively manage technical debt, and drive performance, reliability, and observability, including incident RCA. Required qualifications include 8+ years of software engineering with 5+ years backend experience, advanced Go proficiency, Docker, relational databases, AWS, Terraform, distributed systems concepts, event-driven architectures and Kafka, strong API design, testing, and mentoring in Agile environments. The role offers a Poland-based salary range of zł304,000 to zł456,000, a hybrid work model with partial in-office Kraków days, and a broad benefits package plus a commitment to diversity, inclusion, and reasonable accommodations, with AI screening during hiring.

Zendesk is hiring a Senior Software Engineer for the Workforce Management product team to design and build scalable Go backend services that power forecasting, scheduling, and agent performance tracking with a data-driven automation focus. You will own features end-to-end across the SDLC, collaborate with product managers, SREs, QA and engineers, write well-tested code, mentor junior engineers, reduce technical debt, and monitor production, incident response and observability. Requirements include 5+ years of professional software engineering with at least 3+ years building backend microservices, strong Go and testing practices, experience with relational databases, AWS and CI/CD, distributed systems concepts, event-driven architectures and Kafka, and excellent communication. Preferred qualifications include PHP/Laravel experience, familiarity with ClickHouse, observability tools like Datadog and Sentry, and exposure to CI/CD tooling and orchestration (GitHub Actions, Jenkins, Spinnaker, Kubernetes); the tech stack spans Go, PHP/Laravel; frontend JS/TS/React; PostgreSQL, MySQL, ClickHouse, Kafka, Redis; AWS, Terraform, Docker, Kubernetes, Spinnaker; Datadog, Sentry. The role offers a hybrid work setup (team-level and Kraków office 2 days/week), a Poland salary range of PLN 257,000–PLN 385,000 with potential bonuses, and extensive benefits for wellbeing, professional development, and inclusion, with Zendesk as an equal-opportunity employer committed to diversity and accommodations on request.

Zendesk is hiring a Golang Software Engineer II for its Workforce Management product team to design and build scalable Go backend services that power forecasting, scheduling, and agent performance features used by thousands of customers and millions of end users. In this role you will design, implement, test, and maintain backend services, deliver end-to-end features, collaborate with product managers, SREs, QA, and other engineers, write tests and perform code reviews, diagnose production issues, improve observability, and help tackle technical debt while contributing to CI/CD and monitoring practices. Requirements include 2+ years of professional software engineering experience with at least 1+ year building backend Go in production, a solid understanding of REST API design and microservice patterns, experience with relational databases (PostgreSQL or MySQL), familiarity with Docker and AWS, basic distributed systems concepts, and strong debugging and communication skills. Preferred qualifications include PHP/Laravel or polyglot service experience, exposure to event-driven systems and messaging (Kafka or similar), familiarity with observability and error-tracking tools (Datadog, Sentry) and SLO/SLI concepts, plus CI/CD tooling and Kubernetes; the tech stack spans Go, PHP/Laravel, JavaScript/React, PostgreSQL/MySQL, Kafka, Redis, AWS, Terraform, Docker, Kubernetes, and Spinnaker. The Poland annualized base salary range is zł179,000–zł269,000, with potential bonuses or incentives, a hybrid onsite/remote arrangement with part-time Kraków office attendance, extensive benefits including health and wellbeing, professional development funds, parental and fertility support, and Zendesk’s commitment to diversity and equal opportunity, noting that AI-based screening may be used in the application process and accommodations are available.

Zendesk is hiring a PHP Tech Lead (Staff Software Engineer) for the Workforce Management product team to design, build, and operate reliable, scalable PHP services that power customer-facing features and internal platforms while setting technical direction and promoting operational excellence. Responsibilities include leading architecture and delivery of PHP backend services (Laravel or similar), owning cross-team SDLC from discovery to production support, enforcing engineering standards, building high-throughput APIs, mentoring engineers, collaborating with Product/SRE/Data/Customer Success, reducing technical debt, and assisting with recruiting. Required qualifications include 8+ years of software engineering with 5+ years in production PHP backend systems, strong experience with Laravel and PHP testing, API design, relational databases (MySQL/PostgreSQL), AWS/Docker/CI/CD, distributed systems and event-driven architectures, plus excellent communication and mentoring skills. Preferred qualifications include Swoole/Laravel Octane, ClickHouse, observability tools (Datadog, Sentry), building shared libraries or platform components, and familiarity with Kubernetes, Terraform, and advanced CI/CD tooling. The role offers a Poland annualized base salary range of zł304,000 to zł456,000 plus potential bonuses and incentives, a hybrid work arrangement with a Kraków office, broad benefits including health and well-being programs, professional development funds, LTIP, and other perks, with Zendesk noting AI may screen applicants and a commitment to diversity and inclusion.

Zendesk is seeking a Staff Software Engineer to lead the Vega team's architecture and technical roadmap within the Customer Reporting & Analytics group, building high-performance, AI-enabled products. The role involves not just coding but serving as a technical leader, modernizing web apps, embedding AI capabilities, and driving end-to-end design, reliability, performance, and scalability. Key responsibilities include architecture and strategy leadership, engineering excellence, frontend modernization with React and TypeScript, cross-functional collaboration, mentoring, and performance optimization. Required qualifications include 8+ years of software experience, 5+ years in frontend with JavaScript/TypeScript and React/Redux, strong system design, leadership, and interest in LLMs; preferred candidates may have GraphQL experience, backend experience in Ruby on Rails/Go/Java, and testing frameworks. The offer includes a hybrid work model in Poland with a salary range of zł304,000–zł456,000, benefits, a commitment to diversity and inclusion, and information about potential AI screening and a Candidate Privacy Notice.

Zendesk is hiring a Senior Software Engineer with PHP experience for the Workforce Management product team to build its AI-powered forecasting, scheduling, and agent performance tracking solution. You’ll design and maintain PHP backend services (Laravel or similar), own end-to-end feature delivery, influence system architecture and API design, work with Product/SRE/QA and other stakeholders, improve observability, reduce technical debt, and mentor teammates. Requirements include 5+ years in software engineering with 3+ years building and operating PHP backends, strong Laravel and PHPUnit/Codeception, REST APIs, relational databases, containers and CI/CD, AWS, and solid distributed-systems fundamentals. Preferred qualifications include Swoole/Laravel Octane, Kafka or similar messaging, ClickHouse, observability tools like Datadog/Sentry, Kubernetes/Terraform/advanced CI/CD, and building shared library components; the tech stack spans Go/PHP/Laravel on the backend, JavaScript/TypeScript/React on the frontend, and PostgreSQL/MySQL/ClickHouse/Kafka/Redis with AWS, Docker, Kubernetes, and Spinnaker. The Poland base salary range is zł257,000–zł385,000 per year, with hybrid in-office Kraków scheduling, flexible hours and extensive benefits (insurance, wellness, development funds, parental and fertility support, LTIP, etc.), plus Zendesk’s commitment to diversity, equal opportunity, and accommodations on request.

Zendesk is hiring a Software Engineer II with PHP experience to join the Workforce Management product team, building an AI-powered solution for forecasting, scheduling, and agent performance tracking used by millions of users. You’ll design and deliver scalable backend systems, write and maintain PHP code, lead squad initiatives, design APIs and data models, tackle technical debt, monitor performance, and mentor others while contributing to documentation and on-call practices. Requirements include 3+ years of production PHP experience (Laravel or similar), Docker/CI/CD and AWS, relational databases and testing, REST/event-driven architectures, observability, and strong cross-team communication with a growth mindset. Preferred qualifications include experience with Kafka or other event-driven systems, plus familiarity with ClickHouse, Swoole, or Laravel Octane, and background in agile squads and performance/capacity planning. The role offers a Poland annualized base salary range of zł179,000 to zł269,000 plus potential bonuses, along with a comprehensive benefits package, hybrid work with a Kraków office, professional development funds, health and family benefits, mental health support, and accommodations as needed.

Zendesk is hiring a Frontend Tech Lead (Staff Software Engineer) for its Workforce Management product, responsible for designing and delivering scalable frontend interfaces used by thousands of customers and millions of end users, while driving frontend architecture, performance, testing, and cross-team collaboration and mentoring to reduce technical debt. The role requires 8+ years of software engineering experience, with 5+ years focused on frontend (React/TypeScript), a track record of delivering large features, strong testing and observability skills, and excellent communication with a customer-first mindset. Preferred qualifications include experience with component libraries and design systems, monorepos, GraphQL, familiarity with AI/ML-backed products, and prior contributions to design systems at scale. Tech stack highlights include backend Go/PHP/Laravel; frontend JavaScript/TypeScript/React/Redux; data stores such as PostgreSQL/MySQL/ClickHouse/Kafka/Redis; REST and GraphQL; cloud and infrastructure tools like AWS, Terraform, Docker, Kubernetes, Spinnaker; and observability tools like Datadog and Sentry. Benefits cover hybrid work (two days per week in Kraków), a Poland base salary range of zł304,000–zł456,000 with potential bonuses, professional development funds, comprehensive health and well-being programs, family-forming support, and a commitment to diversity and accommodations, with AI screening noted as part of the recruitment process.

Zendesk is seeking a Frontend Software Engineer for its Workforce Management product team, building AI-powered tools for forecasting, scheduling, and agent performance to improve productivity and reduce costs in large contact centers. The role involves building scalable UIs with JavaScript (ES6+), React, Redux, and TypeScript; owning features end-to-end; improving performance and UX; collaborating on technical direction, tackling technical debt, leading code reviews, and writing tests with Jest while mentoring others. Requirements include 3+ years of professional frontend experience with React and TypeScript, state management, and testing, plus the ability to translate product needs into technical designs and communicate cross-functionally; basic qualifications align with the same 3+ years and React/TS experience, with preferred skills in Styled Components, Ant Design, monorepos, performance optimization on large data sets, and mentoring. The role offers a Poland-based base salary of zł179,000 to zł269,000 per year, possible bonuses and benefits, and a hybrid work arrangement with some onsite time determined by the hiring manager. Zendesk emphasizes a diverse, inclusive workplace, equal opportunity employment, accommodations for disabilities, and transparency around potential AI screening in hiring, along with a collaborative culture and comprehensive benefits.

This is a hands-on, individual-contributor role at Zendesk in Poland to architect and operate observability foundations for cloud-native services and the organization’s LLM/AI stack, helping engineering teams across EMEA with telemetry, runbooks, and dashboards. You will design and implement end-to-end observability for metrics, traces, and logs, including telemetry pipelines, storage/retention policies, dashboards, and alerting, and you will build LLM/AI observability primitives and deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles; you will instrument services and libraries using OpenTelemetry or equivalent and provide developer-facing patterns for consistency. You’ll onboard and upskill teams by creating playbooks and delivering training, coordinate with Reliability/SRE, Platform, Security, and Cost teams to ensure telemetry is secure, privacy-compliant, cost-efficient, and scalable; reduce toil by automating repetitive tasks and improving developer experience with CI integrations and auto-provisioned dashboards, and drive cross-team alignment on telemetry schemas and naming while participating in on-call rotations and incident response; you’ll influence roadmap through technical proposals and design reviews. Required qualifications include 5+ years of software engineering with at least 3 years in observability/SRE/monitoring; hands-on experience with Datadog, Grafana, Prometheus, OpenTelemetry or equivalents; experience building telemetry for ML/AI systems or understanding model monitoring concepts; strong knowledge of distributed systems and cloud-native environments (Kubernetes, AWS); production coding skills in Go, Python, or Ruby; experience designing telemetry pipelines at scale and defining SLOs/SLIs with low-noise alerts; eligible to work in Poland. Nice-to-have items include experience with OpenTelemetry for ML, Jaeger/OTel/Seldon/MLflow/Feast; Datadog at enterprise scale; knowledge of data privacy and security considerations for telemetry; prior cross-region enablement; plus a salary range of zł257,000–zł385,000 with potential bonuses and a hybrid work model; Zendesk is an equal opportunity employer committed to diversity and accommodations.

Zendesk is a service-first CRM company hiring a Staff/Senior Backend Software Engineer (Golang) to build reliable backend services and contribute across the full software development lifecycle using Go, automated testing, containerization, cloud infrastructure, and data stores (event-driven systems a plus). You’ll design, build, test, and maintain backend services in Go; collaborate with engineers and stakeholders; participate in discovery, design, implementation, testing, deployment, monitoring, and support; write clean code with strong automated test coverage; improve reliability, scalability, performance, and observability; and work with PostgreSQL, Redis, and Kafka. Candidates should have experience building backend systems with Go (or strong proficiency in another language and willingness to ramp up in Go), comfort with automated testing, familiarity with containers and CI/CD, exposure to cloud platforms (e.g., AWS), API design and backend architecture, and experience with relational/key-value stores and messaging systems, plus clear communication skills. Nice-to-have items include ClickHouse, Kafka stream processing libraries (e.g., Sarama, Goka), Temporal and/or Cassandra, and experience with event-driven architectures at scale. The role offers hybrid work with a Poland annualized base salary range of zł304,000–zł456,000 (actual compensation based on experience and may include bonuses/benefits); Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and reasonable accommodations, all within a collaborative, growth-focused environment.

Zendesk’s Data Protection Team is hiring a Software Engineer II to develop and maintain large-scale privacy and data-protection components, working mostly independently but with collaboration among team members. Responsibilities include following best engineering practices, writing, testing, and maintaining code used by millions, and continuously improving through peer reviews, pair programming, and knowledge sharing, while using AI to ship products faster. Basic qualifications include 2+ years of backend coding experience, proficiency in Ruby, Java, or Python, a desire to learn additional languages including frontend basics, and familiarity with relational databases and key-value stores, plus strong communication in distributed teams. Preferred qualifications include experience with modern distributed systems, Kubernetes and Docker, messaging queues (Kafka or SQS), a CS degree or SaaS experience. The role is hybrid with in-office days required in Poland, a salary range of zł179,000–zł269,000, and Zendesk’s commitment to equal opportunity, diversity and inclusion, candidate privacy notices, and reasonable accommodations.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, lead triage and swarming, and serve as Incident Commander during major outages across Salesforce, NetSuite, CPQ, EISS, and other critical SaaS apps. This is a hands-on leadership role that combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage/restoration, drive dynamic swarming with domain teams and vendors, coordinate communication to stakeholders, and facilitate blameless post-incident reviews with actionable follow-ups. Requirements include 5+ years in Incident Management/SRE/NOC/IT Ops, strong ITIL Incident Management knowledge, experience leading Sev 0–2 incidents, and familiarity with tools like Incident.I/O, PagerDuty, and Datadog, plus understanding of SaaS integrations (Salesforce, NetSuite, CPQ); nice-to-have items include ITIL 4, automation skills, and familiarity with SRE concepts. The role offers a hybrid Poland arrangement with a base salary range of zł171,000– zł257,000 plus potential bonuses and benefits, and Zendesk emphasizes equal opportunity, diversity, and a candidate privacy program.

The Agentic Tribe is hiring a Staff AI Agent Engineer to lead the design, development, and deployment of Gen3—a goal-oriented, multi-agent LLM-powered system that can reason, plan, and adapt to user needs in real time. You’ll architect stateful, scalable AI agents with Python and frameworks like LangChain, oversee integration with enterprise systems and APIs, evaluate foundation models, and own the deployment lifecycle while mentoring others. Core competencies include LLM-oriented system design, tool integration, retrieval-augmented generation, evaluation/observability, safety and reliability, performance optimization, planning and long-term memory, and programming with Python/FastAPI and cloud CI/CD, with bonuses for advanced degrees and experience turning research into production or fine-tuning techniques. The interview process spans five steps (intro call, one technical interview, take-home challenge, two technical interviews, final interview) and the Poland base salary range is zł392,000– zł588,000 with potential bonuses, plus a hybrid on-site/remote work arrangement. Zendesk emphasizes equal opportunity, diversity and inclusion, accommodations for applicants with disabilities, and notes candidate privacy and AI screening as part of its hiring process.