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Zendesk is seeking a Tech Talent Acquisition Partner to lead end-to-end recruitment for Product & Engineering across the EMEA region, partnering with leaders to attract top tech talent and ensure an exceptional candidate experience. The role covers full-cycle recruiting, collaboration with hiring managers, creative sourcing, data-driven hiring guidance, diversity advocacy, use of ATS/tools, employer branding, manager training, and cross-regional collaboration. Requirements include 3+ years in tech TA, strong direct sourcing and EMEA market knowledge, stakeholder management, a data-driven mindset, diversity focus, ATS experience (Workday preferred), and a self-starter attitude. The position offers a 12-month fixed-term contract with potential conversion, a global collaborative environment, career growth, and a flexible hybrid work arrangement with development funds and comprehensive benefits. Compensation includes a Poland base salary range of 132,000–198,000 PLN, with potential bonuses or incentives, along with AI screening disclosures, equal opportunity and inclusion commitments, and accommodations for applicants with disabilities.

The Renewals Representative at Zendesk supports the Renewals team to ensure smooth, timely, and customer-centric SaaS contract renewals, focusing on customer satisfaction, retention, and cross-functional collaboration. Responsibilities include tracking renewal dates in CRM (e.g., Salesforce), sending renewal notices, assisting with quotes and contract docs, coordinating with Sales, Customer Success, and Legal, maintaining renewal pipeline visibility, responding to customer inquiries via the ticketing system, and helping with check-ins and feedback. Core competencies include business knowledge of Zendesk products and renewal policies, relationship management with customers and cross-team collaboration, communication and conflict resolution, basic analytical skills for forecasting, and developing negotiation abilities to present value and options. Qualifications include a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organization, familiarity with Salesforce or similar CRM, a customer-first mindset with a proactive learning attitude, and excellent written and verbal communication. The Poland-based base salary ranges from zł118,000 to zł178,000 per year, with actual compensation determined by capabilities, experience, and other factors, plus a hybrid schedule requiring some onsite presence; Zendesk also commits to equal opportunity, diversity, inclusion, and accommodations, including AI screening as part of the process.

Zendesk is seeking a Senior Software Engineer for the Workforce Management Integrations team to design and build scalable integrations that connect Zendesk’s core WFM capabilities with third-party systems, enabling data-driven support experiences for millions of users. You will own the full software development lifecycle for multi-developer projects, lead squad-based initiatives, translate business needs into technical solutions, and drive performance, reliability, and maintainability. Basic qualifications include 5+ years in backend or integration engineering, advanced proficiency in Go, Go Test, Docker, PostgreSQL and MySQL, strong AWS experience, Kafka and event-driven architectures, REST API integrations, testing, and Agile/Scrum methodologies. Preferred qualifications include PHP, ClickHouse or other analytical databases, monitoring with Datadog and Sentry, CI/CD tools (GitHub Actions, Jenkins, Spinnaker), and prior experience with Workforce Management tools. The Poland-based role offers a base salary range of 257,000–385,000 PLN, a hybrid work model requiring some in-person office time, and Zendesk’s commitment to equal opportunity, diversity, AI-based screening, and reasonable accommodations.

Zendesk is hiring a Global Engagement Manager (Portugal or Poland) who serves as a reliable point of contact for customers, gathering requirements and designing and delivering solutions while collaborating with stakeholders and coaching others in an agile, collaborative culture. Responsibilities include owning the customer lifecycle, meeting delivery targets, supporting pre-sales for services bookings, defining success criteria, leading implementation plans, managing leadership-level client relationships, and coordinating cross-functional teams to address issues and pursue expansion opportunities. Requirements include prior experience delivering enterprise-level support, project management or consulting, mandatory CCaaS and AWS Services/Connect experience, strong English communication, leadership of technical teams, C-suite relationship experience, with PMP or similar certification highly desirable, and familiarity with Agile, SOW/contract/risk management, and selling/delivering support services. The company offers a flexible hybrid work model with in-office presence about once per week, and the Poland base salary range is zl146,000–zl220,000, with actual compensation based on capabilities and experience and potential bonuses or incentives. Zendesk emphasizes equal opportunity, diversity, inclusion, and accommodations for applicants with disabilities; AI screening may be used in the hiring process, and the company provides resources and contact options for accommodations.

Zendesk is seeking a Security Analyst for its global security team to help automate processes, review product security, and collaborate across technical and non-technical teams while staying abreast of evolving security trends and technologies. The role involves streamlining workflows, conducting technical reviews for potential flaws, performing reporting and data analysis, and serving as a trusted advisor on cross-functional projects with Legal, Engineering, Product, and GRC teams, including input in customer meetings and sales engagements. Requirements include automation experience or a strong desire to learn (Python or similar, integrations, or low-code/no-code tools), solid security fundamentals, the ability to drive cross-functional initiatives, strong communication skills, and familiarity with SaaS multi-tenant cloud environments (AWS preferred, Azure/GCP helpful). The Poland base salary ranges from PLN 137,000 to PLN 205,000 per year, with potential bonuses and benefits, and the role follows a hybrid model with part-of-week in-office as determined by the hiring manager. Zendesk supports diversity, equity, and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, reaffirming its status as an equal opportunity employer.

The role is Threat Prevention Engineering in Zendesk's Cyber Defence Fusion Center, based in Poland, focused on designing, building, and implementing cloud-based threat prevention solutions for our SaaS environment, with a hybrid work model of one day in the office per week and additional Recharge Friday days off (one per quarter) plus in-office perks like lunches, breakfasts, and massage sessions. You will design and implement advanced threat prevention infrastructure, leverage DevOps to develop and manage security solutions, write code in Go, Python, and Java, integrate diverse security tools into a cohesive ecosystem, conduct risk reviews, and collaborate with software engineering, IT, and compliance teams to advance security capabilities. Requirements include at least five years in a security-relevant software or DevOps engineering role, experience with Docker, Kubernetes, Terraform, and Ansible, experience with data lake solutions such as Snowflake, broad enterprise security tool knowledge, programming experience, and strong AWS proficiency (EC2, S3, Lambda, DynamoDB, ELB, IAM, KMS) plus excellent written and verbal communication for global asynchronous work. Nice-to-have items include AWS or cloud certifications, security certifications (SABSA, CISSP, GSEC, GWEB, GPEN, OSCP, CEH, CCSP), involvement in security user groups or conferences, and experience with ML models, LLM prompt engineering, MCP servers, and leveraging AI solutions to solve security problems. Compensation details include Poland base salary range PLN 257,000 to PLN 385,000 annually, with potential bonuses and incentives based on performance; the hybrid schedule is team-level and determined by the hiring manager; Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Renewals Representative (0–2 years experience) to support the renewals team for its SaaS offerings, focusing on administrative tasks, cross-functional coordination, and customer-centric renewal strategies. The role involves tracking renewal dates in CRM (e.g., Salesforce), sending renewal notices, assisting with quotes and contract documents, coordinating with Sales, Customer Success, and Legal, maintaining the renewal pipeline and risk, handling customer inquiries via the ticketing system, and supporting customer engagement and feedback initiatives. Core competencies include knowledge of Zendesk products and renewal policies, relationship management with customers and internal teams, communication and conflict resolution, basic analytical skills for forecasting, and negotiation to address objections and demonstrate value. Qualifications include a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organizational skills, familiarity with CRM tools (Salesforce a plus), a customer-first mindset with eagerness to learn, and excellent written and verbal communication. The role is hybrid (partial in-office), with a Poland salary range of zł118,000– zł178,000 and potential bonuses, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening where applicable, and accommodations for applicants.

The Krakow-based role is for a Product Manager of omnichannel routing who will define and prioritize the product roadmap and help evolve AI-enabled routing in collaboration with cross-functional teams. You’ll work with engineers, designers, and product marketers to deliver cross-functional projects, meet with customers, analyze data and competitors, and communicate a clear vision for a simple yet powerful product. Basic qualifications include 2+ years of product management in an agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, customer insight, excellent written communication, and data-driven decision making, plus a drive to learn and mentor. Preferred qualifications include experience in the Customer Experience industry and backgrounds in design, engineering, or data analysis. Zendesk emphasizes equal opportunity and a hybrid work model in Poland, with a base salary range of PLN 240,000–360,000 plus potential bonuses or benefits, and accommodations available; the company also highlights its commitment to diversity and may use AI in screening.

Zendesk seeks a RevOps-focused professional to optimize CPQ and Zuora with emphasis on usage-based pricing, collaborating with RevOps, IT, Growth & Monetization, Sales, and Product, and integrating AI to improve decision-making and operational efficiency. The role entails end-to-end project ownership, change management, design/review of system updates, and supporting collections and system integrations to drive efficiency and accuracy in financial operations, plus participation in product launch prep and testing. You will design and coordinate training programs for the RevOps team, leverage AI and automation to enhance training, develop KPIs to measure training and pricing initiatives, and document workflows for quoting, billing, and provisioning. Qualifications include a bachelor’s in a relevant field, 3+ years of experience in finance support/sales ops/training/instructional design, proficiency with G-Suite and Zoom (Salesforce/Zuora familiarity a plus), and strong written/verbal communication and analytical skills, with experience working with remote/global teams. The Poland base salary range is PLN 109,000 to PLN 163,000, with actual compensation based on experience and capabilities and may include bonuses or incentives; the role is hybrid with some in-office requirements, Zendesk is an equal opportunity employer that supports diversity and accommodations, and AI may be used to screen applications per company guidelines and applicable law.

Zendesk is seeking a Senior Program Manager, Product Development - AI to collaborate with Product Management, Engineering, and AI teams to define and execute a scalable, integrated Customer and Employee Service solution and unify experiences across Zendesk’s AI products. The role involves leading company-wide programs with cross-functional partners, guiding quarterly roadmaps, managing risks, owning regular status reporting, facilitating meetings and ceremonies, and building relationships across global teams. Requirements include extensive software engineering program leadership with at least three large-scale releases, strong AI knowledge, familiarity with Jira/Confluence/Trello/Kanban, risk identification and mitigation, facilitation skills, and experience coordinating multiple global programs. Zendesk emphasizes its mission to improve customer relationships, operates globally with a commitment to diversity and inclusion, and notes that AI may be used to screen applications; the Zendesk Neighbor Foundation supports local communities. For Poland, the base annual salary ranges from zł211,000 to zł317,000, with potential bonuses or incentives, and a hybrid work model requiring some in-office presence as determined by the hiring manager.

Zendesk is seeking a Senior DevOps Engineer for its Edge Engineering team in Europe, offering a salary range of PLN 235,000.00 to 353,000.00 and an annual bonus based on performance. The role operates in a hybrid work model, requiring one day in the office per week, and provides perks such as additional days off and in-office meals. Responsibilities include building and managing a proxy tier that services billions of requests, collaborating with experienced engineers, and employing a modern technology stack like AWS and Kubernetes. Ideal candidates should have over five years of DevOps experience, proficiency in Go or Python, and familiarity with edge technologies and cloud platforms. Zendesk emphasizes a commitment to diversity and inclusion while providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Manager to lead the development of IT Asset Management features within its service software, aimed at enhancing ITSM workflows for customers. This role requires the candidate to understand customer needs, develop a product roadmap, and collaborate with engineering and design teams to create user-friendly solutions. The ideal candidate should have over five years of experience in product management, a strong focus on customer insights, and the capability to drive impactful projects. Qualifications include a passion for user experience, effective communication skills, and a background in data-driven B2B SaaS products. Additionally, the position offers a salary range between zł341,000.00 and zł511,000.00, with hybrid work flexibility allowing for both onsite and remote collaboration.

Zendesk is looking for a Senior Operations Manager to enhance its AI Agents and Knowledge products' innovation by collaborating closely with the VP and the Product and Engineering teams. This role focuses on improving operational efficiency within the Product Development team and streamlining hiring processes to meet growth objectives. Candidates should have experience in SaaS product development, specifically in B2B SaaS or AI/ML contexts, along with strong organizational and communication skills. Responsibilities include optimizing hiring practices, facilitating cross-functional collaboration, enhancing team performance, and supporting release planning. The position offers a hybrid work environment and emphasizes Zendesk's commitment to diversity and inclusion, along with competitive salary and benefits.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.