Zendesk is seeking a Staff Machine Learning Engineer to enhance its full-text search platform and RAG-powered products at scale, collaborating with Product Management, ML scientists, and engineers, while mentoring junior team members.
You will deliver AI-powered capabilities using the latest LLM technologies, define feature scope, ensure stability, write clean code, and contribute to technical design while addressing challenges like expanding RAG use cases, hybrid search, ranking improvements, and cross-channel retrieval.
Basic qualifications include proficiency in Python or Ruby, a solid understanding of software architecture, an independent and collaborative mindset, and experience building scalable software; preferred qualifications include designing and optimizing ML-based search with Elasticsearch, AWS, and Kafka, plus experience with cloud and distributed architectures.
The tech stack centers on Python and Ruby, PyTorch-based ML models, AWS, data in RDS MySQL, Redis, S3, Elasticsearch, Kafka, and Snowflake, with deployments on Kubernetes via Docker and monitoring through Datadog and Sentry, offering opportunities to own features and specialize in security, performance, and reliability.
The Poland base salary range is zł392,000–zł588,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace and notes AI screening may be used, alongside a broad commitment to diversity, equity, and inclusion with accommodations available upon request.
