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The role is a Sales Operations Specialist on Zendesk’s Global Go-to-Market xDR Operations team, serving as the analytics and strategic partner to the APAC Sales Development Leadership and focusing on driving efficiency and impact of top-of-funnel activities in the region. Responsibilities include strategic analytics dashboards for SDR/BDR teams, performance tracking of top-of-funnel metrics (lead volumes, MQL/SQL conversion, campaigns), guiding AI and automation strategies within the GTM stack, ensuring data quality for leads/contacts/accounts, providing front-line support via Zendesk for xDRs and managers, and coordinating with Revenue Operations, Marketing, and Systems for aligned workflows. Basic qualifications: 2-3 years in Sales Operations or related analysis, experience in a SaaS/subscription environment, ability to translate data into actionable narratives, familiarity with GTM tools like Salesforce, Tableau, Looker, Snowflake and with sales intelligence tools like ZoomInfo or Lusha, and proficiency in Google Workspace. Preferred qualifications: working knowledge of SQL, familiarity with LeanData for lead routing, experience with sales engagement platforms like Groove or Outreach, and a demonstrated passion for AI, technology, or IT innovations. The role supports a hybrid work model, Zendesk emphasizes diversity, equity, and inclusion, and AI or automated decision systems may be used to screen applicants; Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities.

The role is for a Digital Inside Sales representative at Zendesk, seeking a motivated, high-energy self-starter who will be at the forefront of the customer experience, thrive in a fast-paced environment, become a product expert, and guide customers through a seamless buying journey. Key responsibilities include handling a high volume of inbound leads and inquiries via phone, chat, email, and video; conducting discovery calls and product demos to demonstrate ROI; acting as the voice of the customer to convert prospects; and collaborating with the team to meet revenue targets while upholding SLA standards. Basic qualifications require 2+ years of professional sales experience with a proven track record, excellent written and verbal English communication, the ability to multitask in a high-volume, fast-paced setting, and a hybrid work setup with in-office presence 3 days per week after training (schedule determined by the hiring manager). Preferred qualifications include SaaS or tech industry experience, a passion for Zendesk technology with the ability to quickly master new tools and processes, and a blend of strategic thinking with day-to-day execution. Zendesk emphasizes a hybrid, inclusive work model, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.