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Zendesk is hiring a technical Sales Engineer for its engineering presales team to write code, configure complex API integrations, and build production-ready POCs that showcase Zendesk’s AI capabilities and translate technical possibilities into customer solutions. You will own POC development and customized demos, build and maintain API integrations using REST/SOAP, webhooks, and middleware, partner on deep technical validations, and help scale internal tooling and automation templates while staying current on AI tech like LLMs, prompt engineering, and autonomous agent frameworks. Requirements include a Bachelor’s in a quantitative/technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with modern languages (JavaScript, Python, Node.js) and REST/SOAP APIs, and willingness to travel 30–50%. Preferred qualifications include familiarity with cloud ecosystems (AWS, GCP, Azure), enterprise software infrastructure, ability to present technical concepts to both technical and non-technical audiences, and a portfolio of personal projects or GitHub/blogs. The role requires being located in Mexico City or Estado de Mexico, offers hybrid work options, notes that AI may be used to screen applications, and Zendesk emphasizes equal opportunity, diversity, inclusion, and reasonable accommodations.

Zendesk is hiring a Technical Architect who will translate customer requirements into technical designs, collaborate with customer SMEs to integrate Zendesk into workflows, and craft successful Zendesk deployments. Responsibilities include leading technically oriented conversations with current and prospective customers, working with consultants, support, and account management to validate solutions, communicating complex concepts to executives, providing field feedback to influence product, designing proofs of concept, prototyping ideas, suggesting workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a Bachelor's degree or equivalent with 1-2+ years of consulting or programming experience in languages such as Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; SaaS experience; high energy and strong communication; English proficiency; other languages a plus. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on experience with Zendesk products, and Zendesk certifications. The role requires being physically located in Mexico City or Estado de Mexico with a hybrid on-site/remote schedule, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants.

This is a Digital Inside Sales Representative role at Zendesk, a high-velocity, customer-focused position on a newly formed team that requires travel for training and a hybrid work schedule, located in Mexico City or the State of Mexico. The role involves handling inbound leads and existing customers via phone/Zoom/chat/email, resolving inquiries, becoming a Zendesk product expert, conducting discovery calls and demos, and driving purchases to meet revenue targets, all while delivering excellent customer experience. You must meet SLAs/KPIs, maintain activity, pipeline, and revenue goals, and have 1+ years of sales experience (SaaS experience preferred) with excellent English and French writing skills, plus strong multitasking and organizational abilities in a fast-paced environment. The hybrid arrangement combines on-site presence (four days a week in-office) with remote work, with the specific schedule determined by the hiring manager. Zendesk emphasizes its inclusive, diverse culture, equal opportunity and accommodations for disabilities, notes that AI screening may be used, and invites applicants to learn more about the company.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team to build and integrate data across Zendesk products and third-party SaaS platforms, improving both employee and customer experiences. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; participating in backlog refinement, sprint planning, and daily stand-ups; and exploring AI/ML to drive automation and innovative workflows across the organization. The role requires 5+ years in backend or integration engineering, strong Java (required) with experience in RESTful APIs, middleware, and event-driven microservices, plus cloud experience (AWS serverless or Azure/GCP) and expertise in SaaS integration. Additional qualifications include unit/integration/UAT testing, code reviews, DevOps collaboration, Agile (Jira/Confluence), and documentation of APIs and data schemas, with a BA/BS in Computer Science or related field (or equivalent) and English fluency. The position must be based in Mexico City or Estado de Mexico; Zendesk emphasizes hybrid work, equal opportunity and inclusion, and notes AI screening and accommodations for applicants.

The principal analyst leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for Zendesk, solving unique and complex problems with data, models, experiments, and frameworks while setting direction with high autonomy. Their remit covers strategy and standards (roadmaps, playbooks, governance, experimentation), advanced WFM (forecasting, capacity/hiring, intraday, scheduling strategies), QA analytics (frameworks, calibration, integration of speech/text analytics), and insight, automation, and tooling (executive dashboards, data models, data quality, AI-assisted analytics) with cross-functional execution. They drive cross-functional programs and pilots end-to-end, act as a WFM/QA Center of Excellence voice, and manage risk, compliance, and change management, measuring success through forecast accuracy, SLA/ASA performance, QA calibration, customer outcomes, and ROI from improvements. Core competencies include strategic and systems thinking, analytical rigor, experimental design, stakeholder management, executive storytelling, change leadership, and ethical AI risk awareness, with preferred Six Sigma/Lean and project management experience. Qualifications require 8+ years in contact center operations with deep WFM/QA expertise, proficiency with WFM/QA platforms, strong data skills (Excel/BI/SQL; Python/R a plus), familiarity with CX metrics, and the role requires hybrid/remote work from Mexico City or Estado de Mexico with periodic travel, plus no direct people management or budgeting responsibility.

The Lead Business Process Analyst at Zendesk leads ongoing change and transformation to drive operational excellence in Zendesk Operations, with a focus on customer experience and AI-driven automation. Responsibilities include leading end-to-end process design, coordinating project management and change management, and driving cross-functional and AI initiatives to meet business needs. The role also serves as an AI subject matter expert, develops improvement tools and standardized AI prompts, and builds stakeholder partnerships while presenting progress to leadership. Required experience includes 5+ years in process mapping and workflow design, proficiency with Zendesk, strong project execution skills, and technical fluency with Google Suite and PM tools, plus AI literacy and change management certification preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, and accommodations, including potential AI-based screening in the hiring process.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical expertise and business acumen to design and implement sophisticated customer experience strategies with measurable business impact while mentoring the broader TAM team. Core responsibilities include acting as the technical strategist to create and execute customer roadmaps, architecting multi-brand CX ecosystems, leading executive reviews and ROI discussions, coordinating Zendesk resources across deployments, driving proactive issue mitigation, advocating for customer needs with product teams, mentoring junior TAMs, and identifying opportunities to scale solutions. Required qualifications include 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes through technical leadership, extensive SAAS service management experience, executive-level advisory credibility, strong cross-functional leadership, superior communication, and expertise in SaaS architectures and Zendesk concepts (plus). The role is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence; Zendesk emphasizes a fulfilling, inclusive culture with flexibility, remote options, and community engagement, and notes that AI may be used in screening while ensuring equal opportunity. Success indicators include strategic adoption and expansion of Premier Enterprise offerings with measurable outcomes, recognition as a trusted advisor to clients, proactive architectural guidance preventing issues, influence on product strategy, mentorship impact, and scalable methodologies across the TAM organization.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to launch and scale AI initiatives. The role acts as the design authority for AI deployments, leading solution design reviews and coordinating with Product, Professional Services, and Engineering to resolve blockers and guide adoption from initial launch through expansion. You will define a long-term AI vision, align internal and external stakeholders, and drive structured discovery and success-planning engagements that yield measurable milestones early in the lifecycle, with success measured by adoption, satisfaction, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering quantified commercial outcomes such as renewals and revenue retention. The role requires 5+ years in Customer Success/Experience with at least 1 year in AI, prior enterprise SaaS GTM or related roles, strong adoption analytics experience, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and it is based in Mexico with a hybrid in-office schedule; Zendesk emphasizes diversity and provides accommodations as needed.