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Zendesk is seeking a Senior Analyst for Strategic Finance & Analytics to lead decision support, BI projects, and top-line reporting/forecasting, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data, and Operations. You will regularly report findings to C‑Suite leadership, build dashboards and decks, develop SQL queries, perform ad hoc analyses, align metric definitions with cross-functional teams, and use AI to automate scalable processes. Requirements include 4–7 years in analytics/BI/strategy consulting, strong SQL (Snowflake a plus), experience with AI workflows and BI tools, a BS/BA in a quantitative field (MS a plus), SaaS experience a plus, and the role is located in Mexico City or Estado de Mexico. About you: you are curious, analytically minded, strategic, a team player with excellent communication, a self-starter who thrives in a fast-paced environment, and you can frame business questions with data while being detail-oriented and resourceful. Zendesk highlights a hybrid, inclusive workplace with equal opportunity employment, notes AI screening where applicable, and offers accommodations for applicants with disabilities.

Zendesk is looking for a customer-focused Data Migration Engineer II to help enterprise customers migrate data into and out of Zendesk, blending software engineering, data engineering, customer consulting, and AI-assisted development to design scalable migration solutions. You will partner with customers, project managers, technical architects, and product teams to translate complex business requirements into secure, reliable ETL processes, reusable tooling, automated workflows, and containerized migrations deployable across customer environments. You will leverage AI-assisted development tools to improve engineering productivity while maintaining code quality, and build intelligent automation for data validation, field mapping, reconciliation, exception handling, and migration reporting, plus continuously improve migration frameworks and documentation. Basic qualifications include 3+ years of professional software engineering, 2+ years Python, strong SQL and relational database experience, familiarity with REST APIs and structured data formats, Git, and a bachelor's degree; preferred qualifications include cloud-native experience, automation tooling, SaaS integrations, familiarity with large language models, and knowledge of software architecture and design patterns. The role requires being physically located in Mexico City or Mexico State, Zendesk’s hybrid work model, a commitment to diversity and equal opportunity employment, and disclosure that AI tools may be used to screen applications, with accommodations available for disabilities as needed.

Zendesk is seeking a Digital Inside Sales Specialist to join a new fast-growing team, acting as a product expert and delivering a high-velocity, customer-focused sales experience with training in-office and a subsequent hybrid schedule. Key responsibilities include handling a large volume of inbound leads across phone, Zoom, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and product demos; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS/Software preferred), excellent written communication in Spanish and English, ability to work with global clients, strong organizational and multitasking skills, and being physically located in Mexico City or Estado de Mexico with four days in the office. The role uses a hybrid working model designed to foster in-person connection and collaboration while allowing remote work part of the week; specific in-office days are determined by the hiring manager, and training will occur at a Zendesk office. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, notes that AI or automated decision systems may be used in screening, and provides reasonable accommodations for applicants with disabilities upon request.

The Senior Services Consultant leads the implementation of Zendesk solutions for a portfolio of enterprise customers, acting as a trusted advisor from discovery to go-live and independently owning a workstream while guiding less experienced consultants. Key responsibilities include leading complex discovery, designing scalable solutions and implementation plans, configuring workflows, facilitating customer-facing sessions with technical and executive stakeholders, building strong relationships, and delivering testing, training, and go-live readiness. Requirements include 5+ years of SaaS implementation or consulting experience, a track record of leading enterprise deployments, strong discovery and solution-design skills, ability to manage multiple projects and prioritize deadlines, and excellent communication with both technical and executive audiences. The role requires travel as needed and must be physically located in Mexico City or the State of Mexico, with a hybrid work arrangement that blends in-person collaboration and remote work. Zendesk is an equal opportunity employer that values diversity, equity, and inclusion, notes AI may be used to screen applications, and provides accommodations for applicants with disabilities.

The AI Sales Specialist is a quota-carrying overlay role that works with the Core Account Executive team to drive growth and adoption of Zendesk’s AI products for the EMC segment in the AMER region, with placement in Mexico City or Estado de Mexico. Responsibilities include owning sales quotas, collaborating with the core sales team to plan and execute revenue growth, engaging customers with value-based selling, leading approved AI POCs, and partnering with the AI Success team to identify expansion and cross-sell opportunities while maximizing ARR. The role also involves AI sales enablement and subject-matter expertise, ensuring product updates, sales plays, and market insights are communicated to Core AEs, and building tailored AI demos to meet customer needs. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), excellent communication skills, willingness to travel, and ideally experience in an overlay AE/co-sell role. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, and notes that AI screening may be used in hiring, with accommodations available for applicants with disabilities.

The Associate Solutions Architect at Zendesk supports the CX ARR business by delivering scalable, high-quality technical partnerships across account executives, customer segments, and sales opportunities, translating customer goals into credible, secure solution concepts and actionable next steps. Key duties include partnering on discovery and qualification, supporting multiple opportunities through a pooled coverage model, delivering technical discovery sessions, demos, workshops, proof-of-concept activities, and creating lightweight artifacts while coordinating with product, engineering, security, services, and customer success teams. The role emphasizes AI knowledge as a copilot to improve deliverables—organizing information, drafting, demos, and accelerating follow-up—while applying human judgment to ensure accuracy, and it does not involve building AI models. Technical requirements include a junior-level foundation with SaaS and CX workflow familiarity, understanding RESTful APIs, JSON, webhooks, authentication, SDKs, and data flows, the ability to read technical docs, and to explain concepts in business terms, plus support for demos and technical conversations. Required qualifications include professional English, customer-facing technical experience, strong communication and multitasking abilities, cross-functional collaboration, and comfort working through ambiguity; preferred qualifications include CX/CRM/SaaS experience and familiarity with AI product adoption and integration patterns; plus a location requirement of being based in Mexico City or Estado de Mexico, with Zendesk committed to equal opportunity and accommodations as needed.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.