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Zendesk is seeking a collaborative Senior Analyst, Ops Integration to oversee employee lifecycle administration with speed and accuracy, delivering strong employee service and proactive issue resolution. Responsibilities include turning ad hoc processes into scalable capabilities with playbooks, serving as the escalation path for the Service Excellence team, coordinating IT, Procurement, and Legal on lifecycle tasks, and leading process and systems work streams for initiatives like M&A, new country setup, and new tech implementations. The role requires cross-functional collaboration to bridge gaps, acting as the chief problem solver for ownerless topics and defining metrics and analyses to measure project impact. Qualifications include a bachelor’s degree in HR, Business Administration, or related field, 4–6 years of HR operations experience, strong problem-solving and communication skills, ability to manage multiple projects, Workday experience, and proficiency in Excel/Google Sheets. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid schedule, and Zendesk emphasizes a hybrid, inclusive culture, AI screening per policy, equal opportunity employment, and accommodations available on request.

The AI Services Consultant at Zendesk is a technical and product expert within Professional Services, focused on the AI-powered Resolution Platform to deliver quick value and guide customers through configuration and optimization. The mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor to drive transformative business outcomes by accelerating adoption and delivering end-to-end projects on time. Core responsibilities include expert guidance on AI implementations, change management and training, timely project delivery, high customer satisfaction, and cross-functional collaboration to align the AI roadmap with customer goals. Required qualifications include 5+ years in consulting or professional services, experience in enterprise SaaS GTM or customer success roles, adoption analytics capabilities, success plan design experience, a relevant bachelor’s degree (AI strategy or project management certifications preferred), and strong PM and communication skills with AI proficiency. The role must be based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk highlights its commitment to inclusion, AI-driven screening, and reasonable accommodations.

Zendesk seeks an AI Services Consultant to join its AI Delivery team to help customers implement and optimize the AI-powered Resolution Platform and achieve rapid value. The role’s mission is to be the technical expert and trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business outcomes with AI solutions. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, serve as the customer’s AI technical expert for configuration and design decisions, and lead end-to-end delivery with clear scope and timelines. Responsibilities include strategic guidance on Zendesk AI products, change management and training, on-time project delivery, high customer satisfaction, cross-functional collaboration, and ensuring AI solutions align with business goals, supported by skills in consulting, communication, project management, AI proficiency, adaptability, problem-solving, and continuous learning; qualifications include 3+ years in related consulting roles, enterprise SaaS experience, adoption analytics, and a degree with AI strategy or PM certifications preferred. The position requires physical presence in Mexico City or Estado de Mexico with a hybrid in-office/remote schedule, and Zendesk emphasizes equal opportunity, diversity and inclusion, accessibility accommodations, along with potential AI screening in the hiring process.

Zendesk seeks an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilots that prove the value of Zendesk AI by configuring, integrating, and validating solutions against defined success metrics to accelerate deals. The role sits at the intersection of technology and strategy in the pre-sales cycle, delivering hands-on pilots while ensuring readiness and alignment to strategic customer outcomes, in collaboration with Sales, Solutions Consulting, and Customer Success. Responsibilities include owning pilot discovery, scoping and delivery; building AI features and integrations; coordinating with Professional Services; designing testing and QA for AI agents and Copilot; documenting handoffs; and evaluating pilot performance against metrics such as pilot conversion rate, automation/augmentation of tickets, stakeholder satisfaction, time-to-value, risk management, and asset reusability. Candidates should have a startup mindset, strong Zendesk product knowledge, technical and project/relationship management experience in enterprise SaaS or AI implementations, change-management capabilities, and excellent communication and facilitation skills. The position is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes a diverse, inclusive culture while noting that AI may be used to screen applications and that accommodations are available.

Zendesk is hiring a Product Led Growth Account Executive to close sales quickly in a frictionless, fast-paced environment by handling inbound inquiries and delivering exceptional customer experiences. The role focuses on expanding revenue with existing customers through AI-enabled journeys and acquiring new logos, primarily engaging prospects via Zendesk through chat and email with calls when appropriate. Key duties include responding to high-volume inbound leads, articulating Zendesk’s value, proactively following up to resolve inquiries, becoming a product expert, and collaborating with core sales to transition more complex opportunities. Qualifications require English proficiency, prior sales experience (e.g., Digital Account Executive), the ability to learn tools quickly, strong organizational skills, and being physically located in Mexico City or Estado de Mexico with a hybrid schedule of four in-office days per week. Zendesk emphasizes a diverse, inclusive culture, notes that AI may be used to screen applicants, and provides accommodations as part of its equal opportunity employment commitments.

The Associate Renewals Manager will manage and optimize the contract renewal process for a portfolio of North America SMB SaaS customers, using relationship-building, a customer-centric mindset, and data and product insights to drive successful renewals in collaboration with Sales, Customer Success, and Revenue Operations. Key duties include independently managing the full renewal lifecycle, coordinating with Customer Success Managers and Account Executives to plan renewal approaches based on health and usage, proactively engaging customers, analyzing account history to craft renewal narratives and forecast risk, assisting with quotes, pricing validation, and contract management alongside Legal and Finance, maintaining CRM data accuracy, and identifying upsell opportunities while improving renewal workflows. Core competencies include Business Knowledge, Relationship Management, Communication & Conflict Resolution, Analytical Skills, and Negotiation, with emphasis on staying current on product developments and mapping customer use cases to Zendesk solutions. Qualifications require 0–2 years in SaaS renewals or related fields, proficiency with Salesforce or similar CRM tools (CPQ a plus), strong organizational and communication skills, an analytical mindset, and a Bachelor’s degree or equivalent experience. The role is hybrid with mandatory in-office presence part of the week and must be based in Mexico City or Estado de Mexico, reflecting Zendesk’s commitment to a diverse, inclusive workplace; the company notes AI screening and accommodations processes and highlights equal opportunity and inclusion.

This role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading and coaching a team of Renewal Representatives while also managing a personal book of business to stay close to customers and day-to-day renewal challenges. You will drive retention, identify expansion opportunities, and elevate renewal methodology, coaching, and execution across the North American SMB segment. Key responsibilities include owning retention and contraction targets, forecasting renewal risk and opportunities, distributing accounts across the team, and leading people management activities such as weekly one-on-ones, coaching, QA audits, feedback, escalation, and managing the full employee lifecycle. Operational duties involve embedding with internal teams, proposing process improvements for renewals, leading cross-functional projects, recruiting and onboarding new members, and guiding team meetings and regional escalations. Required qualifications include 4+ years in customer-facing roles with leadership experience, a bachelor’s degree or equivalent, strong communication and mentoring skills, a collaborative approach, and being located in Mexico with a hybrid work arrangement; Zendesk also notes AI screening and a commitment to equal opportunity and inclusive culture.

Zendesk is seeking an AI Services Consultant for its Professional Services AI Delivery team to act as a technical expert and trusted advisor, guiding customers through configuring and optimizing the AI Resolution Platform to accelerate value and drive business outcomes. The role covers end-to-end project delivery, removing blockers, driving adoption and change management, and ensuring high customer satisfaction with measurable improvements in AI adoption. Key responsibilities include providing technical guidance on implementing and optimizing Zendesk AI products, coordinating with cross-functional teams, and aligning the customer AI roadmap with business goals to ensure on-time delivery. Required qualifications include 3+ years in consulting or professional services, experience in enterprise SaaS go-to-customer roles (such as customer success, professional services, TAM, or solutions engineering), strong project management and communication skills, and the ability to distill complex AI concepts for executive stakeholders, with advanced degrees or AI/PM certifications preferred. The position is hybrid and based in Mexico—CDMX or Estado de Mexico—with on-site requirements and flexible remote work, and Zendesk emphasizes diversity and equal opportunity while noting AI may be used in screening and accommodations are available for applicants with disabilities.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base and accelerate SaaS revenue using AI-driven insights to align with customer goals and deliver scalable customer experiences. The role involves acquiring new SMB customers, nurturing relationships with personalized outreach and AI-enabled automation, leading complex sales cycles with tailored AI-driven solutions, and co-creating AI transformation roadmaps with measurable KPIs. Additional duties include developing data-backed ROI cases, articulating business impact to procurement, discussing AI product architecture with cross-functional teams, pursuing cross-sell and upsell opportunities, monitoring market trends, and maintaining a robust Salesforce pipeline with forecasts. Ideal candidates have at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI integrations, excellent organization and forecasting skills, and an entrepreneurial, collaborative mindset with strong communication and travel willingness. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid in-office/remote schedule; Zendesk emphasizes diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The Senior Engagement Manager at Zendesk leads and delivers complex, high-value client projects with a focus on strategic thinking, advanced project management, and mentoring junior team members, while helping improve delivery methodologies. Key duties include serving as the primary client liaison, overseeing end-to-end project delivery, proactively managing risks and budgets, supporting business development and contract negotiations, and ensuring cross-functional collaboration. The role requires 5+ years of client-facing consultancy experience, exceptional leadership and communication skills, strong strategic/analytical abilities, proficiency with PM software and CRM tools, a bachelor’s in business/management (master’s preferred), fluency in Spanish and English (Portuguese preferred), the ability to manage multiple engagements, and travel up to 25% with experience handling various contract types. The position is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work model that requires some onsite presence, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, notes AI may be used in screening, and offers accommodations and a supportive environment with emphasis on work-life balance and community involvement.

The position is Senior Contact Center Sales Specialist - LATAM at Zendesk, tasked with driving awareness and sales of Zendesk's CCaaS Contact Center across Latin America, requiring deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, or similar) and AWS. The role provides strategic direction, industry knowledge, and cross-team collaboration, involving work with AWS/Amazon Connect AEs and Zendesk AEs, presales, and partners, plus running forecast cadences and translating customer requirements into solutions. Key responsibilities include collaborating with Account Executives, pre-sales, and partners to pursue opportunities, engaging vendors on best practices, assisting with customer discovery and deal progress, delivering tailored value propositions, staying ahead of industry trends, and representing Zendesk at regional events. Required qualifications include a minimum of 5 years in cloud contact center sales, proven channel sales experience, fluency in English and Portuguese or Spanish, technical familiarity with Zendesk or Amazon Connect (or similar), ability to work autonomously in a fast-paced team, experience selling at the C-level, and a proven track record of meeting sales targets and proactively pursuing opportunities. The role is based in Mexico City or Estado de Mexico with a hybrid work arrangement (onsite part of the week as determined by the hiring manager), and Zendesk offers competitive salary and benefits, opportunities for growth, an inclusive and equal-opportunity environment, with accommodations available for disabilities and AI screening may be used in application evaluation.

Zendesk is hiring for a sales role focused on generating new business opportunities to fuel its mid-market and Fortune 500 pipeline, highlighting Zendesk as a 2025 Gartner Magic Quadrant Leader driving global CX transformation. You will collaborate with Account Executives to develop targeted lists and messaging, conduct high-level conversations with senior executives in target accounts, and research and qualify opportunities into the AE/AM pipeline to meet monthly quotas. Requirements include 2-4 years of high-volume outbound sales experience, the ability to understand customer requirements and map Zendesk solutions, excellent bilingual Spanish and English communication, and a bachelor’s degree with a proven track record of meeting targets. The role is hybrid, requiring in-office presence part of the week at a local office in Mexico City or Estado de Mexico, with the schedule determined by the hiring manager, alongside flexible remote options. Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and accommodations for applicants with disabilities, as part of a culture that supports work-life balance and community involvement.

Zendesk is seeking a Senior Software Engineer to join the Engineering & Integration Shared Services team to build software solutions, integrate data across SaaS systems, and enhance employee and customer experiences with Zendesk products. Key responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; conducting unit, system integration, and user acceptance testing; participating in backlog refinement and two-week Agile Scrum sprints; exploring AI and automation to boost productivity; collaborating with developers, IT owners, architects, and analysts; and contributing to sprint retrospectives. Qualifications require 5+ years in backend or integration engineering, advanced Java proficiency (Node.js or Python a plus), experience with RESTful APIs and event-driven architectures, cloud experience (AWS/Azure/GCP), SaaS integration, testing, DevOps collaboration, Agile with Jira/Confluence, and solid documentation, plus a BA/BS in CS or related field or equivalent. Preferred skills include Node.js/Python/Bash, familiarity with low-code/iPaaS platforms, CI/CD and observability tools, security/compliance and data management/orchestration, change management, and AI/ML exposure; the role also requires being physically located in Mexico City or Estado de Mexico with a hybrid schedule and availability 12:00 PM–8:00 PM three days per week. Zendesk is an equal opportunity employer with a global commitment to diversity and inclusion; applicants’ data may be collected for recruiting, and AI may be used to screen applications, with accommodations available for disabilities upon request.

Zendesk is seeking a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team to deliver measurable AI outcomes, combining deep product expertise with people leadership. The role’s mission is to own end-to-end delivery of customers’ AI roadmaps, translate product capabilities into business strategy, and maintain recurring outcome-driven cadences that improve satisfaction, adoption, retention, and expansion. Responsibilities include hiring and developing the team, partnering with Product on pilots and roadmaps, running repeatable playbooks and SLAs, coordinating with Sales/PS/Product/Finance, leading executive engagements, and maintaining portfolio risk forecasting and health scores to drive growth and responsible AI governance. Qualifications call for 7+ years in customer success or related fields with 2+ years of people management (6–10 direct reports), enterprise SaaS GTM experience, strong AI/product fluency, forecasting and risk management skills, cross-functional influence, and excellent communication, with a bachelor’s degree (advanced degrees or AI strategy certifications preferred). The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid in-office/remote schedule, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to lead end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, shaping a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, expansion, and predictable revenue and retention improvements. Key responsibilities include owning AI roadmap delivery, serving as design authority for deployments, partnering with executives on long-term AI strategy, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, shaping channel/adoption strategies, and using data-driven insights to measure impact. Qualifications include 5+ years in Customer Success/Experience with 1+ year AI experience, enterprise SaaS GTM or related roles, experience forecasting churn/expansion from adoption analytics, a bachelor’s degree (advanced degrees preferred), and strong program management and cross-functional influence; AI domain knowledge and compliance considerations are a plus. The role is based in Mexico City or Mexico State with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion while noting possible AI screening of applicants and accommodations for disabilities.

Zendesk is hiring an IT Infrastructure Specialist/Technical Project Coordinator to support projects of varying sizes, working with the Program Lead to keep procurement, financials, and task tracking current and reported. Responsibilities include project coordination, end-to-end procurement, contract and license management, asset inventory, status reporting, stakeholder liaison, and resource tracking. Requirements are 1–3 years of experience in project coordination or IT administration, foundational IT infrastructure knowledge, proficiency with Jira/ServiceNow/Zendesk and procurement platforms (Coupa/Netsuite or similar), strong Google Sheets skills, excellent multitasking and data accuracy, adaptability, and PMP certification is a plus. The role must be located in Mexico City (CDMX) or Mexico State (Estado de Mexico) and is hybrid, with part of the week in the local office as determined by the hiring manager. Zendesk emphasizes a customer-centric culture, collaboration, inclusion, and equal opportunity employment, and provides accommodations where needed; they may use AI for screening and provide information about candidate privacy and accommodations.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to develop deep business insights for the GTM organization and leadership. The role, an individual contributor reporting to the Sr. Director of GTM Sales Strategy, drives strategy, data analysis, goal setting, and informs deviations and investments to improve revenue and profitability while assessing cross-company program effectiveness. Responsibilities include partnering with sales leadership to develop sales strategy, analyzing performance to identify roadblocks and presenting recommendations, leading cross-functional initiatives with Product Marketing, Product Strategy, Enablement, Sales Ops, and Sales, and identifying untapped market potential and productivity improvements. Qualifications require 8-10 years in sales strategy or strategic analytics, understanding of software/SaaS sales and marketing models, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and cross-functional collaboration, and a quantitative degree (Engineering/Math/Statistics) with MBA/MS preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes a diverse, inclusive culture, flexible work options, AI screening, and accommodations for disabilities as part of its equal opportunity employment.

Zendesk is seeking a hands-on Business Development Manager to build and lead a regional outbound prospecting team across Hispanic Latin America, based in Mexico City, with the goal of scaling Zendesk’s footprint in the region. The role requires hiring, training, and managing a team focused on prospecting, pipeline building, and opportunity identification, developing sales skills for future Account Executives, and regularly reporting on lead quantity, quality, and revenue while partnering with Marketing and Sales. Candidates should have 5+ years in software/SaaS sales, a 100%+ quota achievement as an individual contributor, 2+ years of management experience, outstanding communication, and fluency in Portuguese and English (Spanish is a plus). Proficiency in Salesforce and Zendesk, experience managing Sales Development KPIs, and the ability to work in a multicultural, high-growth environment are required, with a hybrid work model and some in-office days in Mexico. Zendesk stresses diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities; the position requires being located in Mexico City or Mexico State.

Zendesk is seeking a Business Strategy & Operations Lead to collaborate with leaders across Marketing, Sales, and Product Growth and to drive high-impact improvements and operational rigor for the Online Business. The role entails owning scalable systems and processes, facilitating cross-functional forums to launch customer-experience improvements, supporting executive updates and rhythms (OKRs, reviews, planning), and implementing audits to ensure process integrity. A successful candidate will have 6+ years of experience in management consulting, product/operations strategy, or related fields; a BS/BA or equivalent; excellent communication; the ability to manage ambiguity and multiple stakeholders; and strong end-to-end program management skills. Nice-to-have skills include knowledge of marketing funnel metrics, SQL, CRM/web analytics data, and experience with user behavior platforms like Pendo or Segment. The job is located in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes diversity, inclusion, and accommodations, including AI screening and disability accommodations.

This role designs, develops, and deploys workflow automations across Employee Services, IT, and People Operations, partnering with business stakeholders and IT to analyze and reimagine complex processes through automation, AI, and integrations, using tools such as Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and workflow frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot tools responsibly, and create reusable automation templates and documentation to accelerate adoption. Responsibilities include assessing automation requests, maintaining a backlog, prioritizing work with leadership based on impact and strategic objectives, and supporting performance metrics like ROI, time-savings, and productivity gains for continuous improvement. Basic qualifications include a bachelor’s degree or equivalent, 3–5 years designing and deploying automations, hands-on experience with iPaaS/RPA tools (e.g., Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM/HR workflows, REST/JSON/webhooks, and solid programming fundamentals, plus agile collaboration and strong communication. The role is hybrid with in-office presence and must be located in Mexico City or Estado de Mexico, with specifics determined by the hiring manager; Zendesk is an equal opportunity employer that may use AI for screening and provides accommodations upon request.

Zendesk's Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, enabling scalable self-service capabilities and standards across the organization. The role is a technical expert responsible for eliciting requirements, analyzing data, recommending BI solutions, and building insightful visualizations, while guiding stakeholders and mentoring other BI analysts. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user materials, performing data profiling and statistical analyses, and delivering dashboards, reports, or datasets that impact the business. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years in a BI/Analytics role with large-scale BI experience, strong SQL/Python and BI tools (Looker, Looker Studio, Tableau), data modeling and data warehouse experience, ability to lead large BI projects, travel up to 5%, and eligibility to work from Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes a diverse, inclusive workplace, hybrid working arrangements, AI screening per company guidelines, and accommodations for applicants with disabilities, with opportunities to work in offices around the world.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to govern the application landscape, drive rationalization and consolidation, and help the company achieve its strategic goals as an individual contributor working with business, engineering, and IT teams. You will set standards, evaluate technologies, determine whether issues are process or system related, and lead the Enterprise Architecture Review Board to make evidence-based recommendations on new solutions. Responsibilities include analyzing and designing enterprise-wide technology solutions, creating capability models and current/future state diagrams, building cross-functional relationships, managing software requests, and developing dashboards to track applications and costs. Requirements are a bachelor’s or master’s degree in a relevant field, 4+ years in IT architecture or technology deployment (including 2+ years with EA tools/frameworks), and familiarity with EA concepts; preferred skills include the ability to explain complex concepts to technical and non-technical audiences, experience building EA artifacts, executive interaction, change leadership, and Lean-Agile familiarity. The role requires being physically located in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations as needed.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical and business acumen to drive transformational outcomes and mentor the TAM team. Core responsibilities include building and executing customer technical strategy roadmaps, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and value plays, coordinating Zendesk resources across deployments, and advocating for customer needs with product teams. Required qualifications include 12+ years of technical experience (8+ in enterprise), a proven track record of delivering measurable business outcomes through technical leadership in SaaS, service management and CX transformation, executive-level advisory experience, and strong cross-functional leadership and communication skills; knowledge of SaaS architectures and Zendesk products is a plus. Key competencies cover Strategic Leadership & Vision, Business Impact & Outcome Creation, Enterprise Influence & Leadership, and Mentorship & Knowledge Leadership, with proficiency in English and Portuguese a plus. The role is hybrid and based in Mexico City or Estado de Mexico, with in-office requirements part of the week, and Zendesk emphasizes diversity, inclusion, and equal opportunity, including AI screening considerations and accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

The Business Process Manager at Zendesk will lead transformation efforts to enhance business operations and improve customer experience. This role involves managing a team of analysts, establishing work routines, fostering a culture of continuous improvement, and coordinating operational excellence initiatives. Candidates should have over 7 years of relevant experience, including people management and proficiency in continuous improvement methodologies and project management tools. Zendesk promotes a flexible hybrid working environment, emphasizing employee well-being and inclusivity. The company is committed to diversity and equal opportunity in hiring practices, with specific requirements for candidates based in Mexico City or surrounding areas.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.