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The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to develop deep business insights for the GTM organization and leadership. The role, an individual contributor reporting to the Sr. Director of GTM Sales Strategy, drives strategy, data analysis, goal setting, and informs deviations and investments to improve revenue and profitability while assessing cross-company program effectiveness. Responsibilities include partnering with sales leadership to develop sales strategy, analyzing performance to identify roadblocks and presenting recommendations, leading cross-functional initiatives with Product Marketing, Product Strategy, Enablement, Sales Ops, and Sales, and identifying untapped market potential and productivity improvements. Qualifications require 8-10 years in sales strategy or strategic analytics, understanding of software/SaaS sales and marketing models, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and cross-functional collaboration, and a quantitative degree (Engineering/Math/Statistics) with MBA/MS preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes a diverse, inclusive culture, flexible work options, AI screening, and accommodations for disabilities as part of its equal opportunity employment.

Zendesk is seeking a hands-on Business Development Manager to build and lead a regional outbound prospecting team across Hispanic Latin America, based in Mexico City, with the goal of scaling Zendesk’s footprint in the region. The role requires hiring, training, and managing a team focused on prospecting, pipeline building, and opportunity identification, developing sales skills for future Account Executives, and regularly reporting on lead quantity, quality, and revenue while partnering with Marketing and Sales. Candidates should have 5+ years in software/SaaS sales, a 100%+ quota achievement as an individual contributor, 2+ years of management experience, outstanding communication, and fluency in Portuguese and English (Spanish is a plus). Proficiency in Salesforce and Zendesk, experience managing Sales Development KPIs, and the ability to work in a multicultural, high-growth environment are required, with a hybrid work model and some in-office days in Mexico. Zendesk stresses diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities; the position requires being located in Mexico City or Mexico State.

Zendesk is seeking a Business Strategy & Operations Lead to collaborate with leaders across Marketing, Sales, and Product Growth and to drive high-impact improvements and operational rigor for the Online Business. The role entails owning scalable systems and processes, facilitating cross-functional forums to launch customer-experience improvements, supporting executive updates and rhythms (OKRs, reviews, planning), and implementing audits to ensure process integrity. A successful candidate will have 6+ years of experience in management consulting, product/operations strategy, or related fields; a BS/BA or equivalent; excellent communication; the ability to manage ambiguity and multiple stakeholders; and strong end-to-end program management skills. Nice-to-have skills include knowledge of marketing funnel metrics, SQL, CRM/web analytics data, and experience with user behavior platforms like Pendo or Segment. The job is located in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes diversity, inclusion, and accommodations, including AI screening and disability accommodations.

Zendesk is seeking an IT Service Desk Specialist / Technical Project Coordinator to support global projects with a focus on procurement, financial tracking, and task management to ensure timely, within-budget delivery. The role involves supporting the full project lifecycle, maintaining schedules and documentation, managing hardware/software purchasing, contract and license management, asset inventory, and regular status reporting while liaising with internal teams and external vendors. Ideal candidates have 1–3 years of project coordination or IT admin experience, basic IT infrastructure literacy, hands-on experience with ticketing systems (Jira, ServiceNow, or Zendesk) and procurement platforms (Coupa, Netsuite), strong Google Sheets skills for budgeting and inventory, and a PMP certification is a plus. The position is hybrid and must be located in Mexico City or Mexico State, with some in-office days, and Zendesk emphasizes a collaborative, diverse, inclusive culture and a commitment to exceptional customer service. Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities, may use AI in screening, and provides a Candidate Privacy Notice detailing how personal data is handled.

Zendesk is seeking a self-motivated LATAM Payroll Analyst who will report to the Senior Manager Global Payroll and work with Accounting, People Ops, and Benefits to coordinate LATAM payroll cycles. The role includes performing end-to-end LATAM payroll functions, ensuring accurate processing and timely pay, addressing employee pay questions, supporting payroll audits and SOX compliance, and managing year-end filings. Required qualifications include 3+ years of full-cycle LATAM payroll experience (Brazil, Mexico), experience with termination calculations and local regulations, an accounting/finance background, with payroll certification preferred and Workday experience a plus. Candidates must have current payroll systems knowledge, strong Excel skills, excellent communication and problem-solving abilities, a customer-service mindset, and the ability to multitask in a fast-paced environment; Portuguese/Spanish language skills and knowledge of Mexico legal requirements are a plus; they must be located in Mexico City or Estado de Mexico and follow a hybrid schedule with some in-office days. Zendesk emphasizes diversity, inclusion, and equal opportunity, notes that AI may be used in screening, and provides accommodations upon request.

Zendesk is seeking a collaborative Senior Analyst, Ops Integration to ensure accurate and fast employee lifecycle administration while turning ad hoc processes into scalable capabilities and solving problems to drive efficient, scalable solutions. Responsibilities include turning ad hoc processes into scalable capabilities with playbooks, serving as the escalation path for the Service Excellence team, coordinating IT/Procurement/Legal for lifecycle tasks, leading process and systems work streams for initiatives like M&A and new country setups, and driving cross-functional alignment plus rapid resolution of ownerless issues while defining data metrics. Requirements include a bachelor's degree in HR/Business, 4–6 years in HR operations, strong problem-solving and communication skills, the ability to manage multiple projects, a passion for efficient processes, and Workday experience (Zendesk experience preferred) along with Excel/Google Sheets and experience in process improvement, data analysis, and reporting. The role is based in Mexico City or the State of Mexico with a hybrid arrangement requiring some in-office presence, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, notes AI may be used for screening in accordance with policy, and provides accommodations for applicants with disabilities.

Zendesk is seeking a proactive, highly organized Executive Assistant to support senior leaders by managing complex calendars across multiple time zones, coordinating travel, and ensuring smooth day-to-day operations. Responsibilities include direct support to sales executives, aligning schedules and priorities, coordinating travel and expenses, maintaining confidentiality, planning small team events, building internal relationships, providing backup coverage for other EAs, and owning special projects. Requirements include 2–4 years of administrative experience (ideally in tech/SaaS), strong multitasking and organizational skills, discretion with confidential information, experience managing executive calendars across time zones, excellent written and verbal communication, proficiency with Google Workspace and Slack/Teams, and flexibility to travel about four times per year; while Central Time is preferred, the role requires physical location in Mexico City or the State of Mexico with a hybrid in-office schedule. The role is designed to support leaders across U.S. time zones and entails attending the local office part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk highlights a culture of inclusivity, competitive benefits, and community engagement; it notes that AI may be used to screen applicants, and it is an equal opportunity employer that provides accommodations on request.

- The Digital Event Specialist at Zendesk will support the Digital Experiences team in designing and executing global digital events, aiming to optimize formats and drive audience engagement in line with Zendesk’s brand objectives. - Key duties include coordinating event production for webinars and virtual conferences, collaborating with internal teams, implementing engagement tactics, analyzing performance, and reporting KPIs to leadership. - Qualifications require 2-4 years in digital event production, marketing, or project management, with experience using platforms such as On24, Splash, Cvent, Bizzabo, or Stova (BigMarker strongly preferred), along with strong planning, problem-solving, analytics, and communication skills. - The role is hybrid and requires in-office presence part of the week in Mexico City or Estado de Mexico, with flexibility to work remotely for the rest of the week, reflecting Zendesk’s emphasis on a supportive, diverse, and inclusive culture. - Zendesk is an equal opportunity employer that may use AI in screening, offers accommodations for disabilities, and encourages applicants from diverse backgrounds while providing a fulfilling and inclusive work environment.

This role designs, develops, and deploys workflow automations across Employee Services, IT, and People Operations, partnering with business stakeholders and IT to analyze and reimagine complex processes through automation, AI, and integrations, using tools such as Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and workflow frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot tools responsibly, and create reusable automation templates and documentation to accelerate adoption. Responsibilities include assessing automation requests, maintaining a backlog, prioritizing work with leadership based on impact and strategic objectives, and supporting performance metrics like ROI, time-savings, and productivity gains for continuous improvement. Basic qualifications include a bachelor’s degree or equivalent, 3–5 years designing and deploying automations, hands-on experience with iPaaS/RPA tools (e.g., Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM/HR workflows, REST/JSON/webhooks, and solid programming fundamentals, plus agile collaboration and strong communication. The role is hybrid with in-office presence and must be located in Mexico City or Estado de Mexico, with specifics determined by the hiring manager; Zendesk is an equal opportunity employer that may use AI for screening and provides accommodations upon request.

Zendesk's Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, enabling scalable self-service capabilities and standards across the organization. The role is a technical expert responsible for eliciting requirements, analyzing data, recommending BI solutions, and building insightful visualizations, while guiding stakeholders and mentoring other BI analysts. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user materials, performing data profiling and statistical analyses, and delivering dashboards, reports, or datasets that impact the business. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years in a BI/Analytics role with large-scale BI experience, strong SQL/Python and BI tools (Looker, Looker Studio, Tableau), data modeling and data warehouse experience, ability to lead large BI projects, travel up to 5%, and eligibility to work from Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes a diverse, inclusive workplace, hybrid working arrangements, AI screening per company guidelines, and accommodations for applicants with disabilities, with opportunities to work in offices around the world.

The Senior Engagement Manager at Zendesk leads the success of complex, high-value client projects through strong leadership, strategic thinking, and mentorship, while contributing to improvements in delivery methods. Key duties include serving as the main client contact, steering end-to-end project delivery to meet time, budget, and quality targets, managing risks, collaborating cross-functionally, supporting business development, and maintaining industry expertise to add value. Required qualifications include fluency in Portuguese and English (Spanish preferred), 5+ years in client-facing consultancy or professional services with leadership experience, strong strategic/analytical and communication skills, proficiency with project management and CRM tools, a bachelor’s degree (master’s a plus), experience with various contract types and their financial implications, and up to 25% travel. The role is based in Mexico City or Estado de Mexico and follows a hybrid work model requiring some in-office presence, with the specific schedule determined by the manager. Zendesk emphasizes a flexible, inclusive culture with competitive pay and benefits, notes that AI may be used in screening, and provides accommodations for disabilities while affirming its status as an equal opportunity employer committed to diversity, equity, and inclusion.

This role is a meticulous program management position within Zendesk’s AWS technology alliances team, responsible for managing APN funding and Marketplace programs to support Zendesk’s partnership with AWS, reporting to the Sr. Director and collaborating with Marketing, Sales, Professional Services, Legal, Product, and other teams. Responsibilities include analyzing workflows to create scalable processes for AWS programs (including Proof of Concept and Migration Acceleration Program funding) for Contact Center opportunities, owning APN funding submission tracking, monitoring KPIs, supporting AWS Marketplace private offers, implementing best practices, and integrating new AWS initiatives into existing systems. Basic qualifications include 5–7 years of program management experience with process improvements and automation, knowledge of the APN and its funding programs, experience with the AWS Partner Funding Portal, experience at a global tech company, ability to juggle competing priorities, strong organizational skills, a fail-fast, iterative mindset, and professionalism handling confidential financial information. Preferred qualifications include experience supporting AWS Marketplace processes and private offers. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, equal opportunity, and accommodations, noting that AI screening may be used in the hiring process.

The job is for a technical Business Systems Analyst to mature Zendesk's Identity and Access Management program, partnering with IAM engineers to implement security best practices and move toward automated least-privilege access using ABAC and RBAC in Okta. Core responsibilities include designing an access model with birthright bundles, identifying reliable user attributes for ABAC-based provisioning, and translating complex business requirements into scalable Okta policies. Okta-specific duties involve directory hygiene governance, promoting dynamic groups over static assignments, and standardizing naming conventions for groups and applications. Operational focus covers scaling SaaS app onboarding via SAML/OIDC, improving Joiner/Mover/Leaver processes, and producing clear documentation while tracing data flows to troubleshoot access issues. Qualifications include proven IAM/BSA experience, Okta expertise, RBAC/ABAC understanding, and strong communication/analytic skills; the role requires being located in or planning to work from Mexico City or Mexico State with a hybrid work setup, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to govern the application landscape, drive rationalization and consolidation, and help the company achieve its strategic goals as an individual contributor working with business, engineering, and IT teams. You will set standards, evaluate technologies, determine whether issues are process or system related, and lead the Enterprise Architecture Review Board to make evidence-based recommendations on new solutions. Responsibilities include analyzing and designing enterprise-wide technology solutions, creating capability models and current/future state diagrams, building cross-functional relationships, managing software requests, and developing dashboards to track applications and costs. Requirements are a bachelor’s or master’s degree in a relevant field, 4+ years in IT architecture or technology deployment (including 2+ years with EA tools/frameworks), and familiarity with EA concepts; preferred skills include the ability to explain complex concepts to technical and non-technical audiences, experience building EA artifacts, executive interaction, change leadership, and Lean-Agile familiarity. The role requires being physically located in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations as needed.

The Renewals Specialist supports the Renewals team to ensure smooth, timely, and customer-centric SaaS contract renewals through administrative tasks and cross-functional coordination. Responsibilities include tracking renewal dates in CRM (e.g., Salesforce), sending renewal reminders, assisting with quotes and contract documentation, coordinating with Sales, Customer Success, and Legal, maintaining renewal pipeline status, responding to renewal inquiries via a ticketing system, and helping with customer check-ins and feedback gathering. Core competencies include foundational product and renewal policy knowledge, relationship management, effective communication and conflict resolution, basic analytical skills for forecasting, and negotiation. Qualifications include a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organization, CRM familiarity, a customer-first mindset with eagerness to learn, and excellent written and verbal communication. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid arrangement requiring in-office attendance part of the week, while offering remote flexibility, reflecting Zendesk’s culture of inclusion and flexibility, and with AI screening and accommodations available as needed.

Zendesk is hiring a Zendesk Consultant to join the CX Accelerator Team, requiring hands-on configuration skills and the ability to work in a startup-like, agile environment on 4-6 week client engagements with travel as needed. The consultant will help revolutionize customer experiences through optimized Zendesk implementations, leveraging a customer-centric approach gained from roles like Assist Consultant, Professional Services Consultant, or a tech-savvy Customer Success Manager. Responsibilities include client engagement and discovery, designing and implementing Zendesk solutions (including integrations), overseeing projects from initial consultation to delivery, conducting training and enablement, and pursuing continuous improvement with on-site travel. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, strong CRM and customer support operations understanding, proven experience in relevant roles, and a preference for agile/startup experience, along with excellent communication, relationship-building, problem-solving, and adaptability. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical and business acumen to drive transformational outcomes and mentor the TAM team. Core responsibilities include building and executing customer technical strategy roadmaps, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and value plays, coordinating Zendesk resources across deployments, and advocating for customer needs with product teams. Required qualifications include 12+ years of technical experience (8+ in enterprise), a proven track record of delivering measurable business outcomes through technical leadership in SaaS, service management and CX transformation, executive-level advisory experience, and strong cross-functional leadership and communication skills; knowledge of SaaS architectures and Zendesk products is a plus. Key competencies cover Strategic Leadership & Vision, Business Impact & Outcome Creation, Enterprise Influence & Leadership, and Mentorship & Knowledge Leadership, with proficiency in English and Portuguese a plus. The role is hybrid and based in Mexico City or Estado de Mexico, with in-office requirements part of the week, and Zendesk emphasizes diversity, inclusion, and equal opportunity, including AI screening considerations and accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is looking for a results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes while integrating AI and SaaS to boost efficiency and reduce manual work. You will design and deploy cross-functional automations for Employee Services, IT, and People Operations, partner with stakeholders to reimagine workflows, and build automations using Zendesk, Workato, Google Workspace, Slack, and Workday, including exploring AI-powered agents. You’ll collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot new AI tools responsibly, create reusable automation templates, maintain a prioritized backlog, and measure outcomes such as ROI and time-savings. Required qualifications include 5+ years in automation/integration, hands-on experience with iPaaS/RPA tools (Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM and HR workflows in large enterprise environments, REST/JSON/webhooks, scripting, agile work practices, and strong analytical and communication skills. Preferred qualifications emphasize experience with major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI agent/framework knowledge, data privacy and responsible AI practices, and the role requires being located in Mexico City or Estado de Mexico with a hybrid in-office schedule.

Zendesk is seeking a Director of Commercial Sales to lead a hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, with a goal of accelerating growth and ARR. The role involves shaping a high-velocity sales strategy, leveraging AI capabilities and sales technology (Salesforce, Outreach, Clari, Gong) to optimize pipeline velocity and customer engagement, and embedding MEDDPICC best practices. You will recruit, mentor, and lead a diverse team while driving complex, multi-product, multi-stakeholder deals, maintaining executive relationships, and collaborating with Marketing, Customer Success, Solutions Engineering, and Product for a unified go-to-market strategy. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven track record of overachieving targets, proficiency with AI and cloud sales tools, a coaching mindset and executive presence in Spanish and English (Portuguese a plus), are willing to travel, and must be based in Mexico City or the State of Mexico. Zendesk emphasizes innovation and impact, offers competitive compensation and benefits, supports hybrid work, and commits to diversity, equity, and inclusion, while noting that AI may be used in screening; accommodations are available for applicants.

Zendesk is seeking an experienced Product Manager/Owner to enhance the employee experience through collaboration platforms like Google Workspace, Slack, and Zoom. The role involves driving the ecosystem of these tools, ensuring a consistent user experience, and collaborating with various teams to equip employees with necessary skills and resources. The ideal candidate should have over five years of product management experience, along with a solid background in managing collaboration tools and a strong understanding of usability and Agile principles. Preferred qualities include independence in project management, critical thinking, and a passion for process optimization. Zendesk promotes a hybrid work model, emphasizes inclusivity, and ensures a supportive environment for employee growth and community involvement.

The Business Process Manager at Zendesk will lead transformation efforts to enhance business operations and improve customer experience. This role involves managing a team of analysts, establishing work routines, fostering a culture of continuous improvement, and coordinating operational excellence initiatives. Candidates should have over 7 years of relevant experience, including people management and proficiency in continuous improvement methodologies and project management tools. Zendesk promotes a flexible hybrid working environment, emphasizing employee well-being and inclusivity. The company is committed to diversity and equal opportunity in hiring practices, with specific requirements for candidates based in Mexico City or surrounding areas.

Zendesk is seeking an experienced Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for its workforce. This role involves technical expertise in both wired and wireless networking, as well as support for audiovisual systems and office expansions. The ideal candidate should possess a Bachelor’s degree in a relevant field, at least five years of experience in network engineering, and knowledge of core networking concepts and various hardware platforms. Zendesk values a collaborative environment where humor and continuous learning are encouraged, offering the opportunity for hybrid work arrangements. Applicants based in Mexico City or the State of Mexico are eligible, and the company is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking a Lead Business Architect to enhance and automate processes across the enterprise using a structured business architecture methodology. The role involves collaborating with various teams to identify areas for improvement, define critical capabilities in Finance, and develop roadmaps for strategic initiatives. Key responsibilities include analyzing AI/ML use cases, optimizing organizational structures, and maintaining business architecture documentation, such as process mapping and gap analysis. Candidates should have a background in business or process architecture, experience with AI solutions, and skills in documenting business processes and requirements. Additionally, Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a proactive and experienced Business Intelligence (BI) professional to join its Enterprise Business Intelligence & Reporting team, focusing on developing enterprise dashboards with tools like Tableau and Looker. The role involves translating business requirements into BI solutions, performing data analysis, and creating insightful visualizations to support informed decision-making across the organization. The ideal candidate should possess strong technical skills, particularly in SQL and data analysis, along with the ability to lead and mentor other analysts. Responsibilities also include collaborating with stakeholders, improving self-service capabilities, and ensuring dashboards adhere to governance principles. The position is hybrid, requiring some onsite work in Mexico City, and aligns with Zendesk’s commitment to diversity and inclusion in the workplace.

The job description outlines the role of a Zendesk Identity Access Management (IAM) Engineer, who is responsible for managing and securing access to the organization's resources and sensitive information. Daily tasks include overseeing identity management tools, administering IAM-related SaaS applications, and gathering requirements for the Okta Identity platform. Candidates should have 1-3 years of IT Operations experience, familiarity with Okta, and knowledge of identity management policies and cloud access services. Strong communication skills and the ability to make quick decisions are essential, along with a passion for continuous learning. The position is hybrid, requiring presence in the Mexico City area, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical and competitive aspects to drive customer engagement and satisfaction. This position requires a blend of sales acumen and technical expertise, particularly in presenting software solutions to client executives. Candidates should possess 5-8 years of related experience, with at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Key qualifications include knowledge of web technologies, problem-solving abilities, bilingual proficiency in Spanish and English, and a bachelor's degree. Additionally, desirable skills include experience with enterprise software solutions, proficiency in Portuguese, and familiarity with customer service software and related technologies.

Zendesk is seeking an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution through data-driven decision-making. The ideal candidate should possess strong analytical, strategic thinking, and communication skills, with a focus on leveraging data to influence company growth in the AI era. Responsibilities include partnering with stakeholders to evaluate strategy health, generating insights, developing SQL queries for data analysis, and communicating findings effectively to various audiences. Basic qualifications include a relevant degree, over eight years of experience in business strategy or operations, and proficiency in analytical tools and techniques. Preferred qualifications involve familiarity with AI and customer experience domains, as well as experience in data visualization and cloud-based technologies, while the position requires presence in Mexico City or the State of Mexico for part of the week.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

The job description outlines the critical role of a Service Consultant at Zendesk, focusing on customer onboarding as a pivotal moment in the customer lifecycle. The consultant is responsible for guiding clients through the onboarding process, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying project objectives, designing AI agent solutions, and ensuring quality assurance throughout the onboarding journey. Candidates should have experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems. Zendesk promotes a flexible, inclusive work culture with a hybrid work model and emphasizes the importance of diversity in its workforce.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is looking for a skilled and proactive BI professional to join their Enterprise Business Intelligence & Reporting team. The candidate will be responsible for supporting enterprise dashboards, translating business needs into BI solutions, and mentoring other analysts while fostering a scalable self-service environment using tools like Tableau, Looker, and Snowflake. Essential duties include data analysis, development of user learning materials, collaboration with internal teams, and ensuring the adoption of BI best practices. The ideal candidate will have over five years of experience in BI roles, proficiency in analytics programming languages, and a knack for problem-solving and communication. This position requires a commitment to building a strong BI culture within a hybrid work environment based in Mexico City or the State of Mexico.