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Zendesk is hiring a versatile BI Developer who blends software engineering, dashboard development, and emerging AI and cloud technologies within an Agile framework. The ideal candidate has a solid Python foundation, strong learning agility and curiosity, and focuses on the why and the end-user impact, with the ability to shift between building new libraries and maintaining legacy data pipelines. The role is not for traditional dashboards-only analysts or rigid specialists; it seeks proactive, multi-hat contributors who question solutions and strive for better architectural approaches. Key responsibilities include designing and developing an internal Python library to standardize Streamlit app development, creating reusable UI components and AI/LLM wrappers, enforcing software development best practices, and supporting or modernizing data pipelines and dashboards (Tableau/Looker) while transitioning workloads to Streamlit and assisting the dbt team. Required skills include Python 3+ years, SQL 2+ years, databases 2+ years, data engineering 1+ year, and AI-assisted coding; desirable qualifications cover Streamlit, AI agent development, Snowflake or other cloud platforms, dbt, ML/AI, and data visualization tools, with the requirement that applicants be located in Mexico City or Estado de Mexico.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.