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Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is looking for a results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes while integrating AI and SaaS to boost efficiency and reduce manual work. You will design and deploy cross-functional automations for Employee Services, IT, and People Operations, partner with stakeholders to reimagine workflows, and build automations using Zendesk, Workato, Google Workspace, Slack, and Workday, including exploring AI-powered agents. You’ll collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot new AI tools responsibly, create reusable automation templates, maintain a prioritized backlog, and measure outcomes such as ROI and time-savings. Required qualifications include 5+ years in automation/integration, hands-on experience with iPaaS/RPA tools (Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM and HR workflows in large enterprise environments, REST/JSON/webhooks, scripting, agile work practices, and strong analytical and communication skills. Preferred qualifications emphasize experience with major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI agent/framework knowledge, data privacy and responsible AI practices, and the role requires being located in Mexico City or Estado de Mexico with a hybrid in-office schedule.

Zendesk is seeking a Director of Commercial Sales to lead a hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, with a goal of accelerating growth and ARR. The role involves shaping a high-velocity sales strategy, leveraging AI capabilities and sales technology (Salesforce, Outreach, Clari, Gong) to optimize pipeline velocity and customer engagement, and embedding MEDDPICC best practices. You will recruit, mentor, and lead a diverse team while driving complex, multi-product, multi-stakeholder deals, maintaining executive relationships, and collaborating with Marketing, Customer Success, Solutions Engineering, and Product for a unified go-to-market strategy. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven track record of overachieving targets, proficiency with AI and cloud sales tools, a coaching mindset and executive presence in Spanish and English (Portuguese a plus), are willing to travel, and must be based in Mexico City or the State of Mexico. Zendesk emphasizes innovation and impact, offers competitive compensation and benefits, supports hybrid work, and commits to diversity, equity, and inclusion, while noting that AI may be used in screening; accommodations are available for applicants.

Zendesk is seeking a seasoned Partner Sales Executive to lead LATAM channel growth, owning recruitment, enablement, and management of an expanding partner network across market segments, in close collaboration with regional sales, as a quota-carrying leader with SaaS and contact center experience. Key responsibilities include developing an aggressive regional go-to-market partner strategy, identifying and onboarding strategic LATAM partners, enabling partners with sales teams, coordinating partner-led marketing campaigns, serving as the senior liaison between partners and Zendesk sales, evangelizing partner capabilities, and driving deal velocity to achieve new bookings, expansions, and new customer acquisitions. Qualifications emphasize at least 3+ years of quota-carrying partner-channel sales or business development in technology, a track record in SaaS/software (especially in LATAM), experience with resellers, consultancies, technology firms, and BPOs, executive presence and strong communication, monetization insight for Zendesk solutions, and the ability to thrive in fast-paced environments with travel and cross-functional collaboration. Desirable attributes include strategic understanding of partner ecosystems, distributor-management experience, robust industry networks, comfort with digital and social marketing for channel engagement, CX/CRM exposure, sophisticated channel management skills, and a proven history as a quota-carrying sales leader with executive presence. The role requires being based in Mexico (CDMX or Estado de Mexico) with a hybrid onsite/remote schedule, and Zendesk emphasizes a competitive, inclusive culture with flexible work arrangements, diversity and inclusion commitments, AI screening where applicable, and accommodations for applicants with disabilities.

Zendesk is seeking an IT Service Desk Specialist who is customer-centric, collaborative, and self-aware to join their global team. The role of Technical Project Manager involves overseeing various projects, ensuring they are delivered on time and within budget while effectively managing stakeholders. Candidates should have a minimum of five years of project management experience, particularly in a senior role, and be familiar with project management tools and methodologies such as Scrum. Zendesk emphasizes exceptional customer service, inclusivity, and teamwork while providing a flexible hybrid work environment. They also promote diversity and inclusion and welcome applicants regardless of their background.

Zendesk is seeking an experienced Product Manager/Owner to enhance the employee experience through collaboration platforms like Google Workspace, Slack, and Zoom. The role involves driving the ecosystem of these tools, ensuring a consistent user experience, and collaborating with various teams to equip employees with necessary skills and resources. The ideal candidate should have over five years of product management experience, along with a solid background in managing collaboration tools and a strong understanding of usability and Agile principles. Preferred qualities include independence in project management, critical thinking, and a passion for process optimization. Zendesk promotes a hybrid work model, emphasizes inclusivity, and ensures a supportive environment for employee growth and community involvement.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer experiences and sales efficiency in a fast-paced environment. The role primarily involves managing inbound customer inquiries through chat, email, and strategic calls, aiming to streamline the sales process and facilitate informed purchasing decisions. Ideal candidates are those with prior sales experience, strong organizational skills, and a passion for Zendesk's technology, while also thriving under pressure. The position emphasizes collaboration with traditional sales teams and aims to foster customer satisfaction through proactive follow-ups and engaging conversations. Zendesk offers a hybrid work model and promotes a culture of inclusivity, community engagement, and employee well-being.

Zendesk is looking for a Commercial Account Executive responsible for managing and closing sales opportunities within a designated territory. The role requires exceeding revenue goals, establishing relationships with prospects, and demonstrating product expertise through presentations and demos. Candidates should have over four years of software sales experience, preferably in SaaS, and a strong track record of success with mid-market companies. The position supports a hybrid work model, requiring attendance in the local office while offering flexibility for remote work. Zendesk emphasizes a positive workplace culture, commitment to diversity and inclusion, and provides opportunities for community engagement.

The Business Process Manager at Zendesk will lead transformation efforts to enhance business operations and improve customer experience. This role involves managing a team of analysts, establishing work routines, fostering a culture of continuous improvement, and coordinating operational excellence initiatives. Candidates should have over 7 years of relevant experience, including people management and proficiency in continuous improvement methodologies and project management tools. Zendesk promotes a flexible hybrid working environment, emphasizing employee well-being and inclusivity. The company is committed to diversity and equal opportunity in hiring practices, with specific requirements for candidates based in Mexico City or surrounding areas.

Zendesk is seeking an experienced Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for its workforce. This role involves technical expertise in both wired and wireless networking, as well as support for audiovisual systems and office expansions. The ideal candidate should possess a Bachelor’s degree in a relevant field, at least five years of experience in network engineering, and knowledge of core networking concepts and various hardware platforms. Zendesk values a collaborative environment where humor and continuous learning are encouraged, offering the opportunity for hybrid work arrangements. Applicants based in Mexico City or the State of Mexico are eligible, and the company is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking a Lead Business Architect to enhance and automate processes across the enterprise using a structured business architecture methodology. The role involves collaborating with various teams to identify areas for improvement, define critical capabilities in Finance, and develop roadmaps for strategic initiatives. Key responsibilities include analyzing AI/ML use cases, optimizing organizational structures, and maintaining business architecture documentation, such as process mapping and gap analysis. Candidates should have a background in business or process architecture, experience with AI solutions, and skills in documenting business processes and requirements. Additionally, Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a proactive and experienced Business Intelligence (BI) professional to join its Enterprise Business Intelligence & Reporting team, focusing on developing enterprise dashboards with tools like Tableau and Looker. The role involves translating business requirements into BI solutions, performing data analysis, and creating insightful visualizations to support informed decision-making across the organization. The ideal candidate should possess strong technical skills, particularly in SQL and data analysis, along with the ability to lead and mentor other analysts. Responsibilities also include collaborating with stakeholders, improving self-service capabilities, and ensuring dashboards adhere to governance principles. The position is hybrid, requiring some onsite work in Mexico City, and aligns with Zendesk’s commitment to diversity and inclusion in the workplace.

The job of Resource Manager at Zendesk's Global Services Operations team involves optimizing resource capacity and aligning talent with project demands to ensure the successful delivery of professional services. Key responsibilities include developing a deep understanding of service offerings, building relationships with delivery leadership, anticipating resource needs, and managing project setups in the Professional Services Automation (PSA) platform. Candidates should have 2-4 years of experience in resource or project management, along with strong communication and problem-solving skills. The role is hybrid, requiring some onsite presence in Mexico City or Mexico State while offering flexibility for remote work. Zendesk promotes an inclusive workplace and uses AI to screen applications, adhering to equal opportunity employment practices.

The job description outlines the role of a Zendesk Identity Access Management (IAM) Engineer, who is responsible for managing and securing access to the organization's resources and sensitive information. Daily tasks include overseeing identity management tools, administering IAM-related SaaS applications, and gathering requirements for the Okta Identity platform. Candidates should have 1-3 years of IT Operations experience, familiarity with Okta, and knowledge of identity management policies and cloud access services. Strong communication skills and the ability to make quick decisions are essential, along with a passion for continuous learning. The position is hybrid, requiring presence in the Mexico City area, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical and competitive aspects to drive customer engagement and satisfaction. This position requires a blend of sales acumen and technical expertise, particularly in presenting software solutions to client executives. Candidates should possess 5-8 years of related experience, with at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Key qualifications include knowledge of web technologies, problem-solving abilities, bilingual proficiency in Spanish and English, and a bachelor's degree. Additionally, desirable skills include experience with enterprise software solutions, proficiency in Portuguese, and familiarity with customer service software and related technologies.

Zendesk is seeking an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution through data-driven decision-making. The ideal candidate should possess strong analytical, strategic thinking, and communication skills, with a focus on leveraging data to influence company growth in the AI era. Responsibilities include partnering with stakeholders to evaluate strategy health, generating insights, developing SQL queries for data analysis, and communicating findings effectively to various audiences. Basic qualifications include a relevant degree, over eight years of experience in business strategy or operations, and proficiency in analytical tools and techniques. Preferred qualifications involve familiarity with AI and customer experience domains, as well as experience in data visualization and cloud-based technologies, while the position requires presence in Mexico City or the State of Mexico for part of the week.

Zendesk is seeking a Senior Associate for its Pricing and Packaging Team to lead pricing projects and develop monetization strategies. Reporting directly to the Senior Director and collaborating with various stakeholders, this role will focus on implementing innovative pricing models and tools, enhancing operational efficiency, and supporting sales teams. The ideal candidate should possess strong problem-solving skills, a collaborative mindset, and the ability to analyze both qualitative and quantitative data effectively. Required qualifications include a Bachelor’s degree in a quantitative field and a minimum of two years of experience in pricing strategy or sales operations, preferably in the SaaS industry. The position is based in Mexico City (CDMX) and offers a hybrid work model that includes both in-office and remote work.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes using advanced AI solutions. This role interacts with various levels of customer organizations, ensuring that clients realize value from their investment in Zendesk's services. Responsibilities include driving AI adoption, managing customer health, fostering strong relationships, and collaborating with internal teams to enhance customer success. Candidates should possess a minimum of three years in customer success roles, with experience in enterprise technology or SaaS preferred, and strong skills in explaining AI business value to various stakeholders. The position is based in Mexico City and involves a hybrid work model, merging in-office collaboration with remote work flexibility.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

The role is for a Technical Architect within Zendesk's Managed Services team, which supports customers in optimizing their use of Zendesk products. Responsibilities include understanding customer requirements, collaborating with subject matter experts, and designing technical solutions for customer workflows. Applicants should have a Bachelor’s degree or equivalent experience, as well as 1-2+ years in consulting or programming, with skills in languages such as Ruby and Python. Strong analytical and communication skills are essential, along with experience with RESTful APIs and SaaS applications. The position is based in Mexico City or Mexico State, offering a hybrid work environment that encourages both in-office collaboration and remote flexibility.

The job description outlines the critical role of a Service Consultant at Zendesk, focusing on customer onboarding as a pivotal moment in the customer lifecycle. The consultant is responsible for guiding clients through the onboarding process, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying project objectives, designing AI agent solutions, and ensuring quality assurance throughout the onboarding journey. Candidates should have experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems. Zendesk promotes a flexible, inclusive work culture with a hybrid work model and emphasizes the importance of diversity in its workforce.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

Zendesk's Data Governance Office is looking for an experienced data governance professional to develop and implement modern governance principles, policies, and tools within a SaaS ecosystem. The role involves supporting the implementation of data governance frameworks, conducting training for data owners, and integrating governance controls across various business functions. Key responsibilities include managing the maintenance of data policies, advancing data quality frameworks, and facilitating communication among governance forums. Candidates should have over three years of experience in large-scale data governance, a familiarity with data regulations, and a background in SaaS systems. The position requires employees to work from specified locations in Mexico City or surrounding areas in a hybrid work model.

Zendesk is looking for a skilled and proactive BI professional to join their Enterprise Business Intelligence & Reporting team. The candidate will be responsible for supporting enterprise dashboards, translating business needs into BI solutions, and mentoring other analysts while fostering a scalable self-service environment using tools like Tableau, Looker, and Snowflake. Essential duties include data analysis, development of user learning materials, collaboration with internal teams, and ensuring the adoption of BI best practices. The ideal candidate will have over five years of experience in BI roles, proficiency in analytics programming languages, and a knack for problem-solving and communication. This position requires a commitment to building a strong BI culture within a hybrid work environment based in Mexico City or the State of Mexico.