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The Platform Architect (PA) for Zendesk AI is tasked with managing the technical, solution-oriented, and competitive elements of customer engagement through the AI platform. This role requires a blend of sales acumen and technical expertise, with a focus on communicating the business value of the software to high-level executives. The PA will collaborate with various teams including Sales, Marketing, and Product Management to bridge the gap between the Zendesk Account Team and prospects, while delivering product demonstrations and supporting customer trials. Candidates are expected to have significant experience with enterprise software solutions and a deep understanding of customer service software, along with proficient communication skills in both Japanese and English. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.