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Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The AI Specialist, Customer Success at Zendesk is a hands-on advisor who helps customers realize business value from Zendesk’s AI agents, working with stakeholders from CXOs to product teams to deliver ROI and drive innovation. The overarching objective is to accelerate value realization, maximize outcomes and ROI, and function as a strategic partner and trusted advisor for AI-powered transformation. You’ll own the customer journey end-to-end for the AI portfolio, serve as the technical authority on AI agents and integrations, drive adoption across the CX journey, analyze performance data to forecast risks and opportunities, and pursue expansion and renewals. Requirements include 5+ years in Customer Success or Experience, enterprise SaaS/GTM experience, a bachelor’s degree, experience deploying AI/SaaS, ability to articulate AI concepts to technical and executive audiences, strong relationship and analytics skills, and professional proficiency in Japanese and English. The role is hybrid with in-office and remote components, Zendesk emphasizes diversity and equal opportunity, and applicants should note AI-based screening and accommodation options.

Zendesk, a leading customer support software provider, is seeking a motivated software sales professional to build and nurture the Japan sales pipeline through outbound prospecting and cross-functional collaboration with internal teams such as sales, product, and marketing. Key duties include proactively approaching prospects, diagnosing their business challenges, strategically targeting opportunities, creating and managing a commercial or enterprise account pipeline, and ensuring a top-tier customer experience. Requirements include enterprise and corporate business development experience with Japanese prospects, IT industry background, at least 12 years in a sales-related environment, high competitiveness and initiative, excellent communication and relationship skills, native-level Japanese with English reading/writing, and a bachelor’s degree preferred. Benefits and culture emphasize a high-performance, diverse, collaborative environment with perks such as personal medical insurance, remote-work, mobile and internet allowances, Recharge Friday, and a hybrid work model combining in-office and remote work. Zendesk measures success by the number of qualified opportunities created for the Japan sales team, maintains an equal opportunity and inclusive hiring policy, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Platform Architect for its Contact Center Center of Excellence to lead the design of scalable, integrated customer experience solutions using Zendesk, Amazon Connect, and AWS. Key duties include architecting CCaaS architectures, defining a long-term technology strategy, providing technical leadership and mentorship to presales, driving AI/automation adoption, ensuring security and compliance, and supporting pre-sales activities with discovery, PoCs, demos, and collateral. The role also emphasizes governance, integration of Zendesk with AWS and other systems, stakeholder collaboration, and ongoing innovation aligned with industry trends. Qualifications require at least 10 years in solution architecture with 5+ years in contact-center technologies (Amazon Connect, CRM/CX tech; Zendesk preferred), strong AWS expertise (Lambda, Lex, IAM, DynamoDB, S3, API Gateway) and programming experience (Python/NodeJS a plus), plus leadership and communication skills. Preferred qualifications include Zendesk certifications or AWS Solutions Architect, omnichannel and WFM/analytics experience, Agile/DevOps familiarity, and Zendesk notes a hybrid, inclusive workplace with equal opportunity policies.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

Zendesk is seeking an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities, closing deals of varying sizes, and building cross-functional relationships aligned to customers’ goals. The role’s responsibilities include driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for retention, cross-selling, using data insights and adoption history to inform prospecting, articulating Zendesk’s product benefits, leading competitive sales cycles, maintaining a Salesforce-driven pipeline, and delivering forecasts while exceeding targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, multi-level relationship management, strong presentation/negotiation/closing skills, solid account research and outreach abilities, an entrepreneurial and collaborative mindset, industry knowledge and decision-maker relationships, excellent organization and multitasking, territory planning experience, and proficiency with Salesforce and Clari. The role is hybrid, requiring some in-office time at a local Zendesk office with the remainder remote, with the in-office schedule determined by the hiring manager. Zendesk also notes AI may be used to screen applications, and emphasizes its commitment to equal opportunity, diversity, inclusion, and accommodations for applicants.

The Account Executive (AE) at Zendesk is responsible for driving revenue growth in an assigned territory by owning and shaping the customer’s end-to-end decision-making, focusing on influencing executive-level decisions and delivering predictable results rather than merely building relationships. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, maintaining accurate sales forecasts, and proactively qualifying opportunities to focus on winnable deals. The role emphasizes deal strategy and decision enablement—identifying economic buyers, mapping the decision process, quantifying ROI and business value, and producing executive-ready materials—along with closing activities such as pricing, contracts, and addressing legal or security requirements early, plus cross-functional collaboration. Required qualifications include proven B2B SaaS sales experience, a track record of closing mid-to-large, multi-stakeholder deals, experience selling to executives, strong pipeline/forecast management, and core competencies like data-driven decision making, resilience, and accountability; the description also lists not-a-fit traits to avoid overly relationship-focused or optimistic forecasting tendencies. Zendesk frames this role within a Hybrid work model, ICONIC values, commitment to diversity and inclusion, and available accommodations, noting that AI may be used in screening.

Zendesk Japan is seeking a high-performing Senior Commercial Account Executive to lead and shape sales for its most visible commercial accounts, providing sales leadership and creative direction to build the Platform experience. The role involves hunting new business while maintaining existing accounts, building broad relationships, managing opportunities, and leading a team of extended Zendesk resources to win customer buy-in and drive platform adoption. Responsibilities include leading and developing a subset of accounts, creating direct new business and expansion opportunities, collaboratively developing GTM strategies, drafting multi-year account plans aligned to quarterly execution, nurturing CXO relationships, building partner ecosystems with Channels & Alliances, tracking all sales activities, and coordinating with Solution Architecture to influence product direction. Qualifications require at least 6+ years in enterprise software sales (SaaS/CX experience preferred), proven success in acquiring new business in Japan, experience selling to VP/C-level executives in mid-market/commercial segments, and the ability to close complex sales cycles with solution selling, plus strong communication and travel willingness. The role offers a hybrid work arrangement with some in-office days, and Zendesk emphasizes diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Zendesk, a leading customer experience and support platform, is seeking diligent candidates for a software sales role and welcomes those with strong motivation and a willingness to excel in a fast-changing industry, even without prior experience. The role is primarily phone-based, handling inbound and outbound leads from website inquiries, trial registrations, and demo requests, while triaging some customer service calls and collaborating closely with sales and marketing to identify and qualify opportunities that will contribute to the Japan sales pipeline. Key responsibilities include generating and qualifying prospects for the Japanese market, efficiently handling inbound marketing leads, engaging senior executives, identifying client needs and proposing suitable solutions, scheduling meetings, achieving monthly pipeline quotas, and reporting results to the sales manager on a regular basis. Required experience includes at least one year in a sales-related environment, strong ability to understand customer requirements and solve problems, multitasking and time-management skills, excellent communication and interpersonal abilities, native-level Japanese, and a bachelor’s degree preferred. Benefits include personal medical insurance, remote-work and device/communication allowances, and Recharge Friday; Zendesk emphasizes a high-performance, open, and diverse culture with a hybrid work model, commitment to fairness and inclusion, and accommodations for applicants with disabilities, including AI screening as part of the process.