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Zendesk is seeking a Talent Partner to support its Go-to-Market functions in EMEA, handling end-to-end sourcing, screening, and business partnering for the respective areas. The role is 360-degree: you’ll think strategically, generate new ideas, and personally deliver on hiring needs in a hands-on, fast-paced SaaS environment, with ownership and trust from the team. Responsibilities include prioritizing a diverse range of requisitions, partnering with internal stakeholders, owning the recruitment process from initial contact to offer, creating a strong candidate experience, and maintaining ATS data and analytics. Requirements include 3+ years in talent acquisition, proven success hiring AE/Sales in complex, high-growth settings, strong sourcing and stakeholder-management skills, data-driven decision-making, and experience building an employer brand. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with flexibility, informs applicants about potential AI screening, and provides reasonable accommodations for disabled applicants as part of its AA/EEO/Veterans/Disabled program.

Zendesk is seeking an Account Executive for the UK & Ireland to drive AI-powered customer and employee experience solutions on its Commercial team, reinforcing its mission to power exceptional service and meaningful human connections. The role will build pipeline through structured outbound prospecting, account-based research, referrals, events, and targeted engagement with priority accounts, own the full sales cycle from prospecting to closing, and act as a strategic advisor to C-Suite and VP executives. Responsibilities include leading complex, competitive sales cycles, cross-selling to existing customers, and leveraging data insights to improve conversion, retention, and expansion. Requirements include at least 4 years of B2B SaaS/AI sales or solution engineering, a proven track record against targets, end-to-end deal management in the UK/Irish market, ability to engage executives, and experience with Salesforce, Clari, Gong, plus travel as needed. The role offers a hybrid work environment with remote flexibility, a commitment to diversity and equal opportunity, and notes that AI may be used to screen applications, with accommodations available by emailing peopleandplaces@zendesk.com.

Zendesk is looking for an experienced Implementation Consultant to join Professional Services to design, implement, and optimize Zendesk as a complete resolution platform for enterprise customers, focusing on outcomes and value. You will lead discovery and design workshops, translate business processes into Zendesk configurations, onboard customers, and manage multiple projects while collaborating with cross-functional teams. Core requirements include a bachelor’s or equivalent, fluency in English plus French or German, 3–5 years in consulting/implementation or similar, experience delivering complex SaaS projects, strong problem-solving and communication skills, and the ability to work autonomously in a fast-changing, remote EMEA environment. Preferred experience includes familiarity with CX platforms (e.g., Zendesk, Salesforce, ServiceNow, etc.), Employee Services, and AI/automation in customer service, with additional requirements of a hybrid work model (two days in the office) and travel up to ~20%. Zendesk emphasizes a flexible, inclusive culture, AI screening where appropriate, and equal opportunity employment with accommodations available for applicants with disabilities.

The Associate Success Manager, Onboarding Scaled — German Speaking at Zendesk guides new customers through early onboarding, focusing on German-speaking markets and delivering a structured, digitally supported experience to reach go-live and early adoption. They conduct kickoff calls and ongoing check-ins in German and English, drive engagement with resources like Journey Orchestrator and Success Plans, and identify blockers to guide customers to the next steps. The role includes success planning, risk/blocker documentation, go-live and adoption support across Zendesk products, and cross-functional collaboration with Sales, CS, Support, Services, Ops, and Product teams. Required qualifications include fluency in German and English, being based in or able to work from Dublin 2 days/week, 1–3+ years in a customer-facing SaaS role, strong communication and organizational skills, and comfort with digital engagement tools, with preferred experience in Zendesk or CX/SaaS, Gainsight, Salesforce, Gong, and high-volume environments. The business justification emphasizes scaling onboarding to boost activation, reduce no-response and stalled onboarding risk, improve time to first meeting, and increase onboarding take rate in German-speaking markets, while Zendesk commits to equal opportunity and accommodations, including AI-based screening as appropriate.

The Technical Architect, AI-Powered Customer Experience at Zendesk is responsible for designing, implementing, and scaling AI-first customer service solutions within Zendesk's AI-powered Resolution Platform and Professional Services. The overarching objective is to accelerate customers’ time-to-value by turning business goals into scalable architectures, leading discovery, defining scope, guiding implementation, and removing blockers to drive adoption and measurable impact. Key responsibilities include AI solution architecture, AI adoption enablement, outcome-oriented decision making tied to metrics, leading technical discovery sessions, acting as a trusted advisor on data readiness and integrations, and partnering with delivery teams while identifying opportunities to extend Zendesk via APIs and custom integrations. Required qualifications include 5+ years in architecture/ML/solutions architecture or technical consulting, production AI/ML experience, experience with AI-powered service tools and REST APIs, the ability to present to technical and executive audiences, English and German fluency, and a bachelor’s degree, with a hybrid work model offering time zone flexibility. Preferred qualifications include SaaS professional services experience, familiarity with Zendesk or other CX platforms, knowledge of CX AI concepts, PoC design, strong project management and negotiation skills, programming experience, and Zendesk Support Admin Certification, along with Zendesk’s commitment to diversity, inclusion, and accommodations for applicants.

Zendesk aims to make customer experience better through data and analytics, powering 125,000+ brands and supporting internal teams building CX products. The Zendesk Analytics Prototyping (ZAP) team creates fine-grained datasets that power Zendesk’s customer-facing analytics and inform support operations and product decisions, with the highest quality bar on the customer surface. The Senior AI Data Engineer will work across code, dbt models, and datasets to strengthen the data assets behind Zendesk’s customer-facing reporting and help progress toward an AI-enabled operating model. Key responsibilities include developing and maintaining ELT pipelines, building and optimizing SQL-based data models with dbt, improving data delivery and system efficiency, collaborating to translate requirements into scalable pipelines, and contributing to the team’s technical vision. Basic qualifications include 5+ years of data engineering experience, strong SQL, dbt and data modeling (Kimball/Inmon), Python, cloud data warehouses (BigQuery/Redshift/Snowflake), plus performance and cost optimization; preferred qualifications include AI-augmented engineering practices, SnowPro Core, Spark, Lean/6 Sigma, and the role supports a diverse, hybrid-friendly environment with AI screening as part of the process.