The Ampin App
deep insights into the Atlassian community

Zendesk is hiring an Account Executive to grow its Commercial SaaS base, with a focus on Generative AI solutions and building relationships with new and existing customers in the UK/Irish market. The role covers the full sales cycle—from prospecting and negotiation to closing—driving revenue growth, account expansion, and long-term partnerships, while using data-driven insights to improve conversion and retention. You’ll act as a strategic advisor to C-suite and VP executives, articulating the value of Zendesk’s AI-powered platform and its impact on customer experience, operational efficiency, and cost savings, and you’ll seek cross-sell opportunities to optimize account revenue. Required qualifications include a BA/BS, at least four years of B2B SaaS sales or solution engineering experience with a proven track record, experience selling in complex deals and renewals, and the ability to engage executives, plus knowledge of AI/ML and familiarity with tools like Salesforce, Clari, Groove, and Gong. The role offers a hybrid work arrangement with some in-office presence, travel as needed, and Zendesk’s commitment to diversity and inclusion, along with accommodations for applicants with disabilities; note that AI may be used to screen applications.

The AI Sales Specialist is a quota-carrying role that works with the Core Account Executive team to drive growth and adoption of Zendesk's AI products, using technical expertise to prospect, demo, and close value-driven deals. Key responsibilities include owning sales quotas in a defined Zendesk territory, collaborating with the core sales team to pursue revenue from existing accounts and new opportunities, building strong customer relationships, leading AI proof-of-concepts, and collaborating with AI and success teams to identify expansion and cross-sell opportunities. The role also encompasses AI sales enablement, acting as a subject matter expert, driving enablement initiatives, and ensuring core AEs are updated on product, plays, and market insights to support prospecting and qualification. Ideal candidates will be team players and evangelists who can operate across large deal pursuit teams, inspire sales teams around AI, and possess in-depth knowledge of the AI Suite and its practical applications for contact centers. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and optional experience in an overlay AE/co-sell role; Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a German-speaking Technical Support Engineer who provides technical guidance across live chat, email, phone, video, and forums to deliver the best possible customer experience. The role requires owning issues through resolution, being empathetic and clear in communication, prioritizing escalations and product changes, and enabling self-service via the knowledge base. Applicants should have prior Technical Support experience in tech or SaaS, be fluent in English and German, demonstrate strong customer service and communication skills, and be able to explain technical concepts to diverse users, with proficiency in tools like GSuite, Slack, and Confluence. Zendesk offers a hybrid work model with some in-office time, emphasizes global diversity and inclusion, and provides accommodations for applicants with disabilities. The description frames Zendesk as the “intelligent heart of customer experience” and notes that AI may be used in screening, with information on equal opportunity and EEO rights.

Zendesk is hiring a Software Engineer II for the Sunshine Conversations Messaging Experience group to build integrations and connectors to the ES platform used by thousands of users worldwide. You will own features from design through rollout, write a short design doc for medium+ changes, contribute to platform, architecture, and data model decisions with cross-functional teams, work on reliability and scalability, maintain concise README(s), API docs, and runbooks, and present technical proposals to stakeholders while helping improve CI/CD, monitoring dashboards, and deployment practices. Basic qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, plus autonomy and leadership to carry a project through execution in agile teams. Preferred qualifications include experience designing distributed systems, hands-on work with messaging systems (RabbitMQ, Kafka, SQS) and data stores (MongoDB, Redis, MySQL), familiarity with Kubernetes, AWS, production observability, SaaS product development, and event-driven architectures; our tech stack includes TypeScript/JavaScript, Node.js/Express, React, MongoDB/Redis/MySQL/S3, RabbitMQ/Kafka/SQS on Kubernetes clusters on AWS. The role supports a hybrid work model with in-person requirements part of the week, Zendesk's commitment to diversity and equal opportunity (with AI screening possibly used), and accommodations for applicants with disabilities.

The role is Software Engineer in Zendesk's Mobile Services engineering teams, focusing on backend services that support mobile products and ensuring the mobile SDKs and Web Widget remain top-tier assets. Responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business objectives; staying current with trends; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation; and leading feature lifecycles from conception to deployment and maintenance while proactively addressing technical debt. Required experience includes proficiency with backend technologies, Ruby on Rails, React and microservices, the Rails ecosystem, designing service-oriented applications, relational databases and SQL, plus strong communication skills. Nice-to-have items encompass TypeScript, some experience with Scala or willingness to learn, Datadog, understanding of SLIs/SLOs/error budgets, Kubernetes pods and podded architectures, and experience with distributed monoliths and microservice patterns. The tech stack features Ruby/Rails, Scala, React, with TypeScript in some teams, and data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role offers hybrid work with part of the week in-office and part remote; Zendesk emphasizes diversity, equity and inclusion and equal opportunity, and notes AI may be used in screening while accommodations are available for applicants with disabilities.

Zendesk is hiring a Corporate Account Executive to grow its corporate SaaS customer base and deepen relationships by aligning solutions to customers’ goals. The role focuses on top-line revenue growth through acquiring new customers, expanding existing accounts, cross-selling, and leading competitive sales cycles with value-based selling. You will build and manage a robust Salesforce pipeline, provide regular forecasts, and collaborate cross-functionally to refine sales strategies and hit KPIs. Qualifications include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven track record of meeting or exceeding targets, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. The position is hybrid with part in-office work, Zendesk emphasizes inclusion and fairness, AI may screen applications per policy, and accommodations are available for applicants as needed.

Zendesk is seeking a Manager for its Internal Audit team to report to the VP of Internal Audit and enhance the company's audit function. The role involves overseeing financial compliance, particularly with regulations such as Sarbanes-Oxley (SOX) and GAAP, and conducting audits across various areas of risk. Responsibilities include developing annual audit plans, managing a global SOX compliance program, and collaborating with stakeholders to address risk gaps. The ideal candidate should have at least 10 years of experience in internal audit or a Big 4 audit firm, possess relevant certifications, and have strong leadership and communication skills. Zendesk supports a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.