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The job is Software Engineering Manager (full stack) in Pune, leading a newly formed Data Applications Engineering team under Enterprise Data & Analytics to build an internal AI-powered GTM Intelligence Platform used by 1500+ employees, and serving as the founding engineering leader who will be hands-on to establish scalable systems and culture. This role supervises a team of 2-4 engineers and collaborates with Data Engineering, Product, ML, Sales, and CX to improve delivery and reliability, balancing feature development with scalability and conducting regular 1:1s focused on performance and growth. Requirements include 10+ years of industry experience with 3+ in technical leadership, a track record shipping full-stack web apps, strong frontend experience (React/TypeScript/Angular), backend experience with OLTP databases and cloud data warehousing (Snowflake), and proven ability to drive AI adoption and design robust architectures. Nice-to-haves include experience with AI/LLM-powered features, familiarity with GTM tools, and a background in data/analytics engineering adjacent to software engineering; the tech stack features React 18, TypeScript 5, Vite 7, styled-components 6, Tailwind CSS for frontend, Python with FastAPI and Snowflake for backend, and OpenAI Agent SDK/LLM Proxy for AI components. The role requires in-office presence at least 3 days per week with a hybrid setup, Zendesk’s location eligibility notes that applicants should be located in Karnataka or Maharashtra, and the company emphasizes equal opportunity and commitment to diversity and inclusion.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

Zendesk is hiring a Senior Software Engineer (P9) for its Pune R&D center to design and build scalable, AI-enabled customer experiences, owning end-to-end components, mentoring peers, and collaborating with Product and Design. The role involves building robust microservices and APIs (Java 11+ with Vert.x), integrating frontend features (TypeScript/React), and ensuring secure API connectivity (REST/GraphQL) between frontend and backend, while shaping architecture for speed, scalability, and maintainability. You will focus on reliability and operability by defining SLOs/SLIs, leading post-incident reviews, reducing toil, writing clear tests and documentation, maintaining CI/CD pipelines, and promoting modern engineering practices like observability and infrastructure-as-code, plus leading code reviews and mentoring. Basic and preferred qualifications include 4+ years of production software experience, 2+ years full-stack, 1+ year owning production systems, strong CS fundamentals, frontend in JS/TS/React, backend in Java (preferred) or alternatives, experience with cloud platforms (AWS/GCP/Azure), containers/Kubernetes, APIs, observability, and databases, and a collaborative, growth-minded mindset. Location and work model: Pune, India with a hybrid model; Zendesk can hire only candidates physically located and planning to work from Karnataka or Maharashtra; the role requires partial onsite presence at the local office with schedule determined by the hiring manager, and Zendesk emphasizes diversity, inclusion, and accessibility with AI-enabled screening as part of the process.

Zendesk is seeking an Engineering Manager in Pune to lead its product engineering teams and directly influence the customer experience. You will manage a team of 6–8 engineers, collaborate with global cross-functional partners, and ensure timely delivery while maintaining code quality, scalability, and observability. Candidates should have 8+ years of industry experience with at least 3 years in technical leadership, with strong frontend experience preferred, experience driving AI adoption, solid architecture skills, and a proven ability to mentor and influence cross-functional teams. The role requires a hybrid onsite presence, with eligibility limited to candidates located in Maharashtra or Karnataka, and the specific in-office schedule to be determined by the hiring manager. Zendesk emphasizes diversity and inclusion, equal opportunity employment, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is seeking an experienced Network Engineer to design, implement, and maintain its global network infrastructure, including wired/wireless networks, AV systems, and office expansion projects. The role emphasizes a collaborative, people-first culture and requires balancing network optimization and troubleshooting with AV design standards and new office builds. Key responsibilities include network design/implementation, maintenance and operations, security and compliance, AV support, office expansion planning, monitoring with tools like Logic Monitor/Aruba Dashboard, thorough documentation, cross-functional collaboration, and vendor management. Requirements include a bachelor’s degree or equivalent, 5+ years in network engineering or infrastructure operations (global/multi-site preferred), deep core networking knowledge (TCP/IP, VLANs, BGP/OSPF, VPNs, DNS/DHCP), experience with Cisco/Aruba/Palo Alto hardware, SD-WAN, cloud networking (AWS), security/SaaS, AV systems, plus optional scripting/automation and strong RCA/communication skills. The role is limited to candidates in Karnataka or Maharashtra with a hybrid work arrangement, and Zendesk highlights diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk is seeking a Principal Software Engineer (P6) to lead architectural direction for large-scale platform and product initiatives from its Pune R&D center, embedding AI-enabled innovation into customer experiences. You will own cross-team architecture, drive end-to-end delivery of major features, set technical direction and standards, mentor senior engineers, and collaborate with Product, Design, SRE, Security, and other partners to balance value, risk, and debt. The role requires 10+ years of software engineering experience with ownership of production systems, 4+ years in senior technical leadership, strong system design skills, proficiency in at least one major language, cloud experience, and experience with production monitoring and incident response. Preferred qualifications include AI/ML feature experience, microservices and containers (Kubernetes), observability stacks, CI/CD pipelines, cross-team technical influence, and open-source contributions are a plus. The role is in Pune, India, with a hybrid in-office schedule and eligibility restricted to candidates located in Karnataka or Maharashtra, and Zendesk emphasizes diversity and inclusion while noting that AI may be used for screening and accommodations are available for applicants with disabilities.

The position is Senior Software Engineer - DevOps at Zendesk, with the job listing showing Pune, India as the location, but candidates must be physically located in Karnataka or Maharashtra per the company’s note. Responsibilities include aligning applications development and IT operations, automating deployments, designing and maintaining CI/CD pipelines on AWS, and ensuring reliability and security of the infrastructure, including containerization and helm chart management. Technical requirements include hands-on experience with AWS (IAM, IaaS/PaaS, EKS), Terraform, Helm, Bash, GitHub-based IaC and CI/CD using GitHub Actions and ArgoCD, Docker/Kubernetes, and monitoring/observability stacks such as Prometheus, Grafana, and the ELK stack, plus SQL familiarity. The role requires about 8–10 years of experience in DevOps and Kubernetes on AWS, strong communication, a willingness to learn new technologies, and flexibility to work across time zones and provide on-call support, with a hybrid work model requiring at least 3 days in the office. Zendesk emphasizes equal opportunity and inclusion, notes that AI-based screening may be used, and offers accommodations for applicants with disabilities; the specific in-office schedule and location will be dictated by the requisition and hiring manager.

Zendesk is establishing a world-class R&D center in Pune and hiring a Staff Software Engineer to design and deliver scalable, AI-augmented customer-experience systems, owning complex components end-to-end and mentoring other engineers. The role involves leading technical delivery for major product areas, building robust backend microservices (Java 11+/Vert.x or similar) and high-performance front-end apps (TypeScript/React) with secure REST/GraphQL APIs, and shaping architecture across frontend and backend. You will drive front-end modernization, champion reliability and observability, troubleshoot performance bottlenecks, build reusable platform capabilities, mentor engineers, and collaborate with cross-functional partners to balance business value, risk, and technical debt. Required qualifications include 8+ years of experience, strong system design and distributed systems fundamentals, expertise in JavaScript/TypeScript and React, backend proficiency in one or more languages (Go/Java/Python/Ruby/Node), experience with cloud-native services, microservices, containers, CI/CD, and mentoring. Preferred qualifications include legacy modernization, GraphQL and advanced front-end patterns, IaC/service meshes/observability stacks, relational and NoSQL databases, open-source contributions, multi-site work experience, and AI/ML feature experience; the role is Pune-based with a hybrid schedule and location requirements stating candidates must be located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity and accommodations.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer-support workflows. As part of the AI/ML Platform team, you’ll design production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, partnering with ML researchers, applied teams, and product managers to scale GenAI features safely and measurably. Key responsibilities include building benchmarking frameworks for LLMs, implementing an LLM Proxy with routing, safety filters, caching, rate limiting, and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and costs, and developing evaluation suites and gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Requirements include 5+ years building and running production ML systems or backend platforms, hands-on experience with LLM systems and inference-serving, strong Python and distributed systems skills, experience with Kubernetes, Docker, cloud platforms, and monitoring/observability tooling, and the ability to design evaluation pipelines and communicate tradeoffs; preferred qualifications include experience with LLM vendors, agentic orchestration, cost attribution, or an advanced degree in ML/NLP. Location is Pune, India (onsite) with hybrid work arrangements, and Zendesk emphasizes equal opportunity, diversity and inclusion, with accommodations available for applicants with disabilities; AI may be used to screen applications.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

- The role is Manager, AI Delivery at Zendesk’s Professional Services, leading a team of 6–10 consultants to deliver quick time-to-value and guide customers through AI configuration and optimization, blending deep product authority with people leadership. - The mission is to manage and grow a high-performing AI Delivery team that delivers fast, measurable outcomes on Zendesk AI, setting strategy, standards, and operating rhythm while ensuring proper staffing, clear project scope, and rapid removal of blockers, in alignment with Sales, Customer Success, and Product to boost adoption, satisfaction, retention, and expansion. - Overarching objectives include scaling the AI Delivery organization through hiring and coaching, delivering predictable outcomes and value with on-time, within-scope projects, and driving cross-functional alignment for a repeatable AI go-to-customer motion using insights to improve packaging and forecasting. - Strategic responsibilities encompass building a scalable AI Delivery operating model, owning capacity and staffing strategy, driving outcome-based execution, leading cross-functional handoffs and roadmaps, and developing the team’s capability and product authority at scale. - Qualifications require 7+ years in Professional Services/Tech Account Management in enterprise SaaS (with 2+ years in people management), go-to-customer/GTM experience in enterprise tech, adoption analytics experience, a bachelor’s degree (AI strategy or PM certifications preferred), demonstrated AI product expertise and cross-functional influence, and strong communication; the role is located in Karnataka or Maharashtra with hybrid work.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the technical leader for the team, defining architecture, execution strategy, and a long-term roadmap while building a feature-rich system to help admins onboard, adopt, and manage Zendesk products and enable internal integrations. The role emphasizes engineering excellence, owning system design across multiple systems, serving as a key architect to deliver reliable, secure, performant, and scalable solutions, modernizing the data platform, and designing sophisticated event-driven architectures. You will collaborate with Product, Design, and Engineering Leaders to set 1–2 year roadmaps, proactively identify and mitigate risks, drive large-scale improvements, build reusable components, lead code reviews, and own end-to-end delivery of mission-critical features with high quality and performance. The position entails mentoring senior engineers, promoting a culture of learning and engineering excellence, conducting strategic research and best-practices adoption, participating in on-call rotations after training, leading agile ceremonies, and providing 2+ year strategic technical leadership. Qualifications include 15+ years of frontend experience in enterprise SaaS, 12+ years with JavaScript/TypeScript and React/Redux at an architectural level, expertise with Cypress/Jest/React Testing Library, REST/GraphQL API design, autonomous delivery, multi-tenant SaaS architecture, and strong communication; the listing notes Pune as the base with a hybrid in-office requirement while also indicating location restrictions to Karnataka or Maharashtra, and Zendesk’s commitment to equal opportunity, AI screening, and accommodations.

Zendesk is hiring a Senior Machine Learning Engineer to lead GenAI infrastructure, focusing on benchmarking, evaluation, and inference tooling to deliver reliable, safe, and cost-effective AI-powered customer experiences. The role involves building production-grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, and orchestration for multi-step agentic workflows, in partnership with ML researchers, applied teams, and product managers. Responsibilities include developing benchmarking frameworks, LLM proxy routing and cost attribution, implementing monitoring and alerting for latency, errors, hallucinations, and cost per call, and creating evaluation suites and gold-standard datasets for tickets, summaries, intent detection, and recommendations. Qualifications include 5+ years of production ML or backend experience, strong Python and distributed-systems skills, Kubernetes/Docker and cloud experience, and experience designing and running evaluation pipelines and A/B/offline tests, plus clear communication to translate tradeoffs into product decisions; preferred qualifications cover experience with LLM vendors, agentic orchestration, cost attribution, and an advanced degree. The role is based in Pune, India (on-site) with a hybrid schedule, and Zendesk notes location eligibility (Karnataka or Maharashtra) along with its commitment to diversity, inclusion, AI screening policies, and accommodations for applicants.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead the Admin Experience platform from Pune (hybrid, full-time), aiming to modernize the admin home, deliver a high-performance platform, and add AI-driven capabilities like an Admin Copilot. The role will define and drive the architecture and long-term technical roadmap, own end-to-end feature delivery, and mentor senior engineers while promoting a learning culture and agile practices. Required qualifications include 12+ years in full-stack enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend experience and scalable API-driven architectures, LLM integration expertise, testing with Cypress/Jest, REST API design, and multi-tenant SaaS experience. The tech stack comprises Ruby, Rails, MySQL on the backend; JS/TS, React, Redux, GraphQL on the frontend; with AWS, Kubernetes, DataDog, and CI/CD tooling for DevOps. Zendesk emphasizes hybrid, location-based hiring (Karnataka or Maharashtra), a diverse and inclusive culture, with AI screening in hiring, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior/Staff Data Engineer for The Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions. The role involves building core data services, designing features of the data platform, publishing production-grade code, diagnosing production issues, improving pipelines, enabling customer-facing reporting, ML initiatives, and internal product analytics, and mentoring others. Requirements include 11+ years in software/data engineering with 4+ years building scalable data platforms, experience with Snowflake and DBT, proficiency in Java, Python or Scala, strong AWS and Kubernetes knowledge, data modeling, and the ability to work in a distributed, cross-functional environment. Additional qualifications include ETL development, familiarity with build/deploy tools, and experience with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack includes Java/Python, Spark, Airflow, running on AWS EMR and Kubernetes with S3/Athena/Glue, and the role is limited to candidates located in Karnataka or Maharashtra with a hybrid in-office schedule, alongside Zendesk’s commitment to diversity and AI-based screening.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk in Pune, India is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P to optimize finance value streams through technology. The role involves acting as the functional lead on projects, gathering and documenting requirements with finance stakeholders, facilitating cross-functional collaboration, participating in agile ceremonies, leveraging AI tools, conducting user acceptance testing, and supporting change management. Candidates should have at least 8 years of experience in business systems analysis with finance value streams and SaaS applications, including Netsuite Core financials, R2R, and S2P, plus ERP transformation, Agile, Jira, strong communication and presentation skills, and a growth mindset with curiosity. The position emphasizes Zendesk’s core values—exceptional service, delivering the simplest solution, pride in work, and care for each other—within a diverse and inclusive, equal-opportunity culture. Logistics note: candidates must be physically located in Karnataka or Maharashtra (Pune being in Maharashtra), with a hybrid work model requiring some in-office time, and Zendesk may use AI for screening along with accommodations for disabilities.

Zendesk in Pune is hiring an IT Business Systems Analyst focused on Netsuite Core finance, R2R and S2P processes to optimize finance value streams through technology. The role serves as the functional lead on projects, gathering and documenting requirements with finance stakeholders, coordinating cross-functional collaboration, participating in Agile ceremonies, and using AI tools to streamline requirements, plus conducting UAT and supporting change management. Candidates should have 8+ years in business systems analysis (preferably in finance value streams and SaaS), with extensive Workday Adaptive Insights/Adaptive experience, knowledge of NetSuite and Coupa for cross-platform integrations, Agile practice, Jira proficiency, and strong communication and presentation skills. Zendesk highlights core values of exceptional service, delivering simple solutions, taking pride in work, and caring for each other, while maintaining a commitment to diversity, inclusion and equal opportunity. The role is hybrid with in-office requirements and is restricted to candidates physically located in Karnataka or Maharashtra, with accommodations available for disabilities and AI screening of applications.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.