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This is a Software Engineer - Front End role on Zendesk's Product Led Growth Team, focused on making the purchasing experience more consistent and intuitive using frontend technologies like JavaScript, TypeScript, and React. Responsibilities include collaborating with product managers and engineers, adhering to Zendesk standards for design, build, and deployment, championing best practices and test coverage, actively participating in code reviews and design discussions, and partnering across the SDLC from requirements gathering to building services. Requirements include 2-4 years of frontend development experience, expertise in session management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, and REST APIs, experience building complex single-page apps with React or similar frameworks, and hands-on experience with AI tools such as GitHub Copilot, ChatGPT, or Claude. Bonus skills include Datadog or other log tools, OO languages like Ruby or Java, databases like MySQL, AWS (Aurora RDS), instrumentation frameworks like Segment or Pendo, CI/CD and delivery systems, and JavaScript build tooling (Webpack, Node.js). The role requires being located in Karnataka or Maharashtra with a hybrid in-office arrangement, and Zendesk emphasizes equal opportunity, inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk is looking for engineers to join a globally distributed team whose goal is to improve the customer experience and work on data-heavy products used by brands worldwide. You would work on building vital data store components that let other developers provision secure, scalable datastores in AWS, even across petabytes of data. Daily work includes collaborating on product-focused solutions, following a full development lifecycle (design, pair programming, code review, testing, CI), building software used by other developers, and automating infrastructure with the Custom Resource Operator pattern in Kubernetes using Java. The ideal candidate has proficiency in Java, Kubernetes, and AWS, 15+ years of hands-on coding, a desire to write clean, maintainable code, experience with unit testing/TDD, and strong collaboration, communication, and problem-solving skills, plus a willingness to learn and pair. The role is limited to candidates located in Karnataka or Maharashtra, with a hybrid in-office/remote arrangement, Zendesk’s commitment to diversity and equal opportunity, and AI screening and accommodation options as described.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead a new Change Management team in Pune with a hybrid work setup, to design and implement the change request and approval framework for the ITSM platform. The role involves owning the architecture, execution, and roadmap for change management, and developing scalable, automated workflows that integrate across Zendesk’s ecosystem. You’ll collaborate with Product, Design, and Engineering Leaders, drive end-to-end delivery, mentor senior engineers, participate in on-call rotations, and promote agile practices and reusable components. Required qualifications include 12+ years of full-stack experience, 10+ years with JavaScript/TypeScript and React/Redux, strong Ruby on Rails backend experience, experience with LLM-based features, REST APIs, testing tools, and demonstrated leadership. The position offers impact at scale, a hybrid-friendly and growth-focused environment with a commitment to diversity and inclusion, though the posting notes eligibility is limited to candidates located in Karnataka or Maharashtra.

The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise financial systems, leading cross-functional teams to deliver integrated, scalable subscription management and revenue recognition platforms with end-to-end process automation. Key responsibilities include leading design, implementation, and support of Zuora Billing, Revenue Recognition, and Salesforce CPQ, architecting integrations between Zuora, Salesforce CPQ, ERP systems (NetSuite, SAP, Oracle), payment processors, and other financial platforms, and driving end-to-end automation of subscription management (quote-to-cash, billing, collections, revenue recognition, renewals). The role requires translating business requirements into scalable technical solutions using Zuora APIs, Salesforce capabilities, middleware (MuleSoft, Dell Boomi, etc.), and custom code, along with hands-on technical leadership, code reviews, and mentorship. Qualifications include a bachelor’s degree, 5+ years in technical roles supporting Zuora Billing and Revenue Recognition, strong Salesforce CPQ experience, proven integrations between Zuora, Salesforce CPQ, ERP/accounting systems, and payment gateways, and proficiency with Zuora and Salesforce APIs, Apex, LWC, and various integration platforms; certifications preferred. Additional details include location restrictions to Karnataka or Maharashtra, a hybrid work model with in-office expectations, Zendesk’s commitment to diversity and inclusion and AI-driven screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Technical Product Manager to lead the development of ITSM Change Management capabilities that support ITIL-compliant workflows within the Employee Service initiative. You will own the product roadmap, synthesize customer insights and market trends, collaborate with engineers, designers, and marketers, engage with customers, analyze product data, research the competitive landscape, and define success metrics while prioritizing simplicity and user-centric design. Basic qualifications include 5+ years of product management in a fast-paced agile environment, experience with ITSM and ITIL, a track record of shipping scalable and reliable products, and strong communication skills. Preferred qualifications include a Bachelor's degree, experience in data-driven B2B SaaS, familiarity with metric dashboards, and experience delivering ML/AI features, with a work location restricted to Karnataka or Maharashtra, India and a hybrid schedule requiring in-office time. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer to act as the primary technical escalation point for business-critical applications, embedded in the new Central IT Operations Organization and aligned with ITIL-based incident, problem, change, and observability processes to minimize disruption and drive root-cause elimination. Responsibilities include L3 incident response and SME escalation for outages across AWS, Workato, and deep integrations with Zuora, NetSuite, and Salesforce CPQ; deep-dive troubleshooting, on-call 24/7 reliability, and leading root-cause analysis to translate findings into prioritized backlog items. The role also emphasizes standardization and observability, including runbook and knowledge creation, operational readiness with the central Observability Engineer, automation of repetitive tasks, and complex application administration tasks such as permissions and security upgrades. Qualifications require 3+ years in a high-stakes production support/SRE role, experience with SaaS ecosystems (Salesforce/CPQ, Zuora, NetSuite, Workday), ITIL incident leadership, advanced troubleshooting, observability tools (Datadog/New Relic/Splunk), SQL, and AWS basics; preferred skills include automation, CI/CD, documentation, and systems architecture. The position requires being physically located in Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk highlights equal opportunity, diversity, and accommodations with AI screening noted.

Zendesk is hiring a Staff Software Engineer for the Agent Workspace Messaging team to build the next generation of messaging technology used by millions of customers, with a hybrid on-site/remote setup and relocation to Pune, Maharashtra. The role involves hands-on technical leadership—driving the design and delivery of new backend capabilities, working across geographies, mentoring engineers, and helping shape the engineering culture in India. Core requirements include 8+ years of software engineering experience, distributed backend and API design in a SaaS environment, leadership across multiple teams, and hands-on experience with cloud technologies (AWS, Kubernetes, Docker, CI/CD) and principles of performance, security, and reliability. Bonus points include frontend experience with JavaScript/TypeScript/React, event-driven architectures (Kafka, GraphQL, gRPC), customer engagement or messaging domain experience, and active participation in tech communities. The tech stack features backend Java, Ruby, Python; frontend React/TypeScript; data/APIs with Kafka, GraphQL, gRPC; and infrastructure including AWS (RDS, S3, EKS), Kubernetes, and Spinnaker, with Zendesk highlighting learning agility, diversity and inclusion, AI screening in the hiring process, and accommodations for applicants.

Zendesk is hiring a hybrid Frontend QA Engineer (remote and on-site) who must relocate to Pune and be based in Karnataka or Maharashtra, with three days in the office. The role requires 7+ years of software testing experience, including at least 3+ years focused on frontend/UI testing, strong Cypress UI testing skills, and proficiency in JavaScript and TypeScript, plus experience managing GitHub CI/CD pipelines. Key responsibilities include designing and executing UI test plans using Cypress and Capybara, collaborating with frontend developers, maintaining scalable automated testing frameworks, analyzing results and defects, managing testing infrastructure, implementing CI/CD pipelines, mentoring engineers, and participating in product design reviews. Preferred qualifications include experience with other UI testing frameworks like Selenium or Playwright, knowledge of Jest/Jasmine/Mocha, familiarity with Git, and understanding of modern frontend frameworks (React, Angular, Vue) or cloud-based testing environments. Zendesk emphasizes a hybrid, inclusive culture, notes that AI may screen applications, and offers accommodations; the exact in-office schedule and location are determined by requisition, with eligible candidates located in Karnataka or Maharashtra being considered.

The Senior Software Engineer (P9) Backend role at Zendesk, on the Core Services Packaging and Consumption team, aims to make the purchasing and usage reporting experience more consistent and intuitive from concept through production. You will collaborate with product management and engineers to design simple solutions to complex problems, ensure delivery, maintain code quality and test coverage, and actively participate in code reviews and cross-team standardization. Requirements include 4+ years of Ruby experience; experience with MySQL and/or DynamoDB; familiarity with CI/CD and delivery systems (GitHub Actions, Travis, Jenkins); API design and distributed systems knowledge; experience using Datadog or similar log aggregation tools; and a customer-first mindset in incident management, plus a desire to learn and strong team collaboration and communication skills. Bonus skills include JavaScript and React experience, JavaScript build tooling (Webpack/Node.js), SaaS product experience, and AWS stack familiarity (Aurora RDS). The role is restricted to candidates located in Karnataka or Maharashtra, India, with a hybrid in-office schedule that requires some on-site presence; Zendesk emphasizes diversity and inclusion, may use AI screening in candidate evaluation, and offers accommodations for applicants with disabilities or special needs.

Zendesk is hiring a Problem Manager – ITSM in Pune, India (hybrid) within Employee Services Technology & Operations, focused on root-cause analysis, pattern detection, and proactive fixes to reduce recurring incidents and improve the employee experience. The role covers the end-to-end lifecycle of problem management across Zendesk’s internal IT services, including identifying and eliminating root causes, ensuring long-term stability of applications and platforms, and driving continuous improvement with Service Desk, Business, and Platform teams. Key duties include owning the problem management process, performing RCA for major incidents, facilitating post-incident reviews, partnering with Observability and Monitoring, coordinating with Change Management, and developing KPIs/dashboards to measure metrics like MTBI and recurrence. Required qualifications include 5+ years in ITSM/Service Operations or IT Infrastructure, strong ITIL knowledge, experience with RCA methodologies, familiarity with CMDB/tools, exposure to Observability/Incident Management, plus SQL/data analysis skills and SaaS/cloud experience (AWS/GCP), along with strong stakeholder management and cross-functional collaboration. Nice-to-have credentials include ITIL 4 Practice Manager or Service Strategy cert, automation scripting, Agile/DevOps/SRE knowledge, and prior SaaS or customer-support experience; the role is hybrid with core IST hours, an on-call rotation, and location restrictions to Karnataka or Maharashtra as per the requisition.

Zendesk in India is hiring an Observability & Monitoring Engineer to design, instrument, and operate the telemetry backbone for internal platforms, aiming to improve reliability and the employee experience. The role covers designing the observability stack (metrics, logs, traces, synthetics, RUM), establishing golden signals and SLI/SLOs, building dashboards and dependency maps, and partnering with Incident/Problem/Change teams to speed triage and drive durable RCAs. You will engineer signal over noise with alerting-as-code, automate baselining and anomaly detection, integrate observability with CI/CD, feature flags, CMDB, and collaboration tools, and coach teams on instrumentation and SLO thinking while leading telemetry hygiene and cost optimization. Requirements include 4–8 years in Observability/SRE/Monitoring, hands-on experience with telemetry tools, strong tracing/metrics knowledge, Python, AWS, ITSM fluency, and data mindset (SQL/log queries), plus a solid set of soft skills; nice-to-have items include service maps, synthetic/RUM design, APM tuning, CMDB integrations, and relevant certifications. The role is hybrid and based in India but restricted to Karnataka or Maharashtra, requiring in-office presence part of the week and a follow-the-sun on-call rotation, with Zendesk highlighting its commitment to diversity, AI-based screening policies, and accommodations upon request.

The role involves designing, building, and maintaining features for the Admin Center and AI-powered Admin Copilot, delivering frontend work with JavaScript/TypeScript/React while contributing to backend services, integrating LLM-based features to automate admin tasks, and owning components end-to-end from design to deployment and monitoring. Must-have qualifications include 6–8 years of full-stack or frontend-focused experience, strong JS/TS/React skills, backend experience in Java or similar OO languages, exposure to AI/ML/LLM features in production, and the ability to design scalable, user-centric solutions with strong problem-solving and collaboration skills. Nice-to-have skills include experience with cloud platforms (Azure/AWS/GCP), familiarity with prompt engineering, vector databases, or AI agent orchestration, plus awareness of accessibility, performance, and security, and experience with internal platforms or extensibility frameworks. The role requires candidates to be physically located in Karnataka or Maharashtra, with a hybrid work arrangement that includes part-time onsite presence as determined by the hiring manager. Zendesk emphasizes a calm, inclusive customer experience, notes that AI may be used to screen applications, and supports equal opportunity employment with commitments to diversity and accommodations for disabilities; candidates can contact the company for reasonable accommodations.

Zendesk is seeking an Associate Localisation Program Manager to oversee end-to-end localisation operations for its global products, coordinating translation projects, vendor relationships, budgets, and AI-driven automation. The role involves managing the full lifecycle of translation projects, educating stakeholders on localisation processes, building strong vendor partnerships, and ensuring timely, high-quality delivery. You will track and optimize localisation budgets, monitor KPIs and quality metrics, collaborate cross-functionally, document processes, and drive continuous improvements and AI-enabled efficiency. Requirements include a Bachelor’s or equivalent, 2-4 years in localisation PM/ops/vendor management in tech, ability to work autonomously in a fast-paced global environment, strong organizational and communication skills, familiarity with translation management systems (e.g., Phrase) and Unicode/CLDR, and a data-driven mindset. The position is based in Karnataka or Maharashtra, India with a hybrid schedule requiring some in-office presence, and Zendesk highlights its commitment to diversity, equal opportunity, accommodations, and, as applicable, AI-based screening.

Zendesk is hiring a Senior Technical Product Manager for its Custom Data Platform team in Pune to help customers model and manage data with Custom Objects and Custom Fields, enabling AI-powered insights and smoother workflows. You will shape the strategy and roadmap for Custom Objects and Custom Fields, align them with Zendesk’s data and extensibility vision, and collaborate with engineering, design, product marketing, and customer success to deliver scalable solutions. You will listen deeply to customers and partners to uncover needs, simplify complexity, drive adoption, and use data and insights to guide decisions while contributing to the API platform and catalog. Requirements include 5+ years of product management experience in SaaS or enterprise software, a strong technical understanding of APIs, databases, data modeling, or platform extensibility, and a proven ability to deliver complex features with cross-functional teams. Bonus points are given for experience with customer service, ITSM, or CRM platforms, familiarity with low-code/no-code environments, or prior work with Custom Objects/Custom Fields; the role supports a hybrid work model with location restrictions to Karnataka or Maharashtra, and Zendesk emphasizes equal opportunity hiring with accommodations available.

The role is for a Senior Software Engineer at Zendesk to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. Key responsibilities include designing, building, and maintaining data quality systems and pipelines; using Snowflake, Docker/Kubernetes, and Kafka to enable scalable, observable data movement; collaborating cross-functionally to close gaps in data quality and tooling, building internal tooling for schema validation, data experimentation, and automated checks; owning the reliability and performance of ingestion systems on AWS; architecting core components with Kafka and Snowpipe Streaming; and championing testing, CI/CD, automation, and platform tooling for quality and lineage. Core skills required are solid programming (preferably Java), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, strong SQL for diagnostics and DQ workflows, experience with Docker/Kubernetes, and strong debugging/observability. You should bring a systems mindset, passion for resilient, high-throughput real-time platforms, the ability to influence technical direction, strong communication and mentoring skills, and a bias toward automation and platform thinking; nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native platforms (AWS/GCP), and exposure to dbt or ELT frameworks. Location eligibility notes: Zendesk can hire only candidates physically located to work from Maharashtra (and Karnataka per updated posting), with a hybrid schedule requiring on-site presence, and the company emphasizes diversity, inclusion, and potential AI screening with accommodations available on request.

The Senior Engineer will uplift, scale, and maintain Zendesk's platform infrastructure built with Kubernetes, AWS services (EC2/EKS/CloudFormation/IAM), containerd, and HashiCorp tooling, and will automate deployment and lifecycle management using pipelines like Spinnaker. The role involves building monitoring, management, alerting systems, dashboards, and tooling, contributing to open source, maintaining engineering docs and internal blogs, and supporting engineers running workloads on the Kubernetes-based platform, while collaborating with compliance and security teams to ensure reliability and SOC-II compliance. You will work in a tightly knit Scrum team, participate in on-call rotations to debug production issues and maintain uptime, and drive projects end-to-end with strong ownership and a focus on best practices and test coverage. Must-have qualifications include moderate Kubernetes experience, moderate experience in Go or Ruby, moderate Platform Engineering/DevOps experience, moderate AWS experience (EC2/EKS/CloudFormation/IAM), eagerness to learn, and the ability to deliver high-quality code with good test coverage. Nice-to-have qualifications include Linux experience, on-call production support experience, and self-managed Kubernetes clusters; the role requires physical location in Maharashtra or Karnataka with a hybrid in-office schedule, and Zendesk is an equal opportunity employer that may use AI screening and provides accommodations as needed.

Zendesk, a leader in AI-driven customer service software, is seeking an experienced product manager to enhance its product offerings. The role involves defining strategies for AI-augmented products to improve customer experiences for billions of users, alongside ensuring product accessibility for both existing and future clients. Key responsibilities include collaborating with cross-functional teams, engaging with customers to identify their pain points, and developing compelling product roadmaps. The ideal candidate should have a background in SaaS product management and experience with AI products, along with strong leadership and communication skills. Zendesk emphasizes diversity and inclusion in its hiring process and offers a flexible hybrid working model.

Zendesk is seeking a detail-oriented Administrative Assistant to provide essential support in their Pune office, emphasizing a culture of excellence and collaboration. This role includes managing calendars, arranging travel, processing expense reports, and enhancing team collaboration through effective communication. Ideal candidates should have proven experience in administrative support, strong organizational skills, and proficiency in office productivity tools. Zendesk promotes a hybrid work environment, combining in-office collaboration with remote flexibility, while also prioritizing diversity and inclusion in their hiring practices. The company is committed to employee growth and offers opportunities for skill development in a dynamic setting.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability. The role involves designing and maintaining scalable systems for moving data from Kafka to Snowflake using Snowpipe Streaming, in collaboration with various teams to ensure effective data flow. Candidates must have strong programming skills, particularly in Java, along with experience in distributed data systems and data quality tooling. The position requires a systems mindset, passion for building resilient platforms, and the ability to influence technical direction. Additionally, working from Karnataka or Maharashtra is mandatory, and the company promotes a hybrid work model to encourage collaboration and flexibility.