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Zendesk is hiring a Staff Machine Learning Scientist for the AI Agent product (Gen3) to bridge cutting-edge ML research with real-world impact and shape the product roadmap. Responsibilities include designing and testing novel AI solutions for real business problems, owning end-to-end research projects from requirements to design and reporting, conducting peer reviews, staying current with NLP/ML literature, helping AI engineers implement designs in production, using rapid experimentation tools, and collaborating with product managers to discover the roadmap. Required qualifications include a degree in CS/ML/Engineering/Math, a proven record of ML or NLP research (ideally in industry), the ability to translate research ideas into proof-of-concept models, a practical approach to applying ML to business problems, with a bonus for experience in LLMs, prompt engineering, AI agent context management, and conversational AI/voice technologies including TTS and STS, plus strong communication skills. Success will be measured by alignment with the product roadmap, effective collaboration with product, engineering, and design teams, and the ability to identify, prioritize, and champion new opportunities. The interview process comprises an initial talent call, an interview with a hiring team member, a take-home technical/research challenge, a technical interview with two scientists, and a final interview with CTO or Engineering Manager/Director; the role supports a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, potential AI screening of applications, and accommodations for applicants with disabilities.

The Gen3 is a cutting-edge, goal-oriented conversational AI system using multi-agent architecture to handle complex tasks in real time, and the Engineering Manager for the Voice Agent Team will lead efforts to build and scale voice agents and a development framework, emphasizing low latency and capabilities like speech recognition, STS-TTS, and real-time voice models. You will directly manage about 6-8 engineers from frontend and backend and collaborate with stakeholders across the department, with team size and composition subject to change as the org grows. What you will be doing: lead a cross-functional team, foster continuous improvement and collaboration, mentor and empower engineers, encourage micro feedback and shared ownership, promote best practices, and coordinate with other Engineering Managers and Chapter Leads to keep the group focused and effective; facilitate communication among engineers, product managers, and stakeholders, and be accountable for delivery and product quality. What you bring to the role: proven experience in building and scaling voice-based products, strong technical background, mentoring ability, track record of managing and motivating teams, experience scaling teams, openness to diverse perspectives, facilitation and stakeholder communication skills, collaborative practices like pair programming and code reviews, and commitment to iterative development and quality. The role is hybrid; Zendesk emphasizes a fulfilling, inclusive experience with global offices and remote flexibility; AI may be used in screening; Zendesk is an equal opportunity employer with diversity initiatives and accommodations for applicants with disabilities.

Zendesk is looking for an SMB New Business Account Executive - German speaking to drive revenue in the EMEA region by managing an inbound/outbound pipeline, leading territory development, and delivering product demos. You will quickly learn the Zendesk platform, represent the small business voice, handle high volumes of inquiries, collaborate with marketing, and own the end-to-end sales process. Requirements include fluency in German and English, at least 2 years of sales experience (preferably in multi-tenant SaaS), strong communication and presentation skills, the ability to manage many opportunities, and a startup/entrepreneurial mindset focused on customer success. Zendesk offers hybrid or remote work options with offices in Lisbon, Barcelona, Berlin, and Dublin, plus a 2-week sales bootcamp, ongoing coaching, career planning, professional development funding, and comprehensive benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities.

The Agentic Tribe is introducing Gen3, a goal‑oriented, multi‑agent AI system that can reason, plan, and adapt in real time, and it seeks an AI Agent Engineer to design, develop, and deploy autonomous agents powered by Large Language Models. Responsibilities include building robust, stateful AI agents with Python and modern frameworks (e.g., LangChain, LlamaIndex), integrating them with existing systems and APIs, selecting foundation models, and leading end‑to‑end deployment while collaborating with product, ML, and software teams. Core competencies cover LLM‑oriented system design with multi‑step tool use and prompt engineering, retrieval‑augmented generation pipelines, evaluation and observability, safety and guardrails, performance optimization, planning with long‑term memory, and strong Python/Cloud/CI‑CD tooling. Preferred qualifications include advanced degrees, deep ML concepts, experience turning academic research into production code, and familiarity with fine‑tuning techniques like PEFT/LoRA. The posting also describes Zendesk as the employer—its customer‑relationship software focus and global footprint—and outlines its commitments to diversity, equal opportunity, candidate privacy, and accommodations, noting that AI may be used to screen applications.

Zendesk is seeking a Senior Backend Engineer for the AI Agents team to collaborate with product managers, AI/ML engineers, frontend developers, and the broader tech organization to deliver fast and reliable backend features, including Gen3, a goal-oriented, multi-agent conversational AI system. The Self Service tribe aims to remove onboarding bottlenecks by building a robust self-service onboarding experience that unifies Zendesk’s AI products across the platform. Responsibilities include maintaining and developing components with your team, architecting complex microservice-based applications, delivering high-traffic APIs, anticipating future use cases, improving the codebase, and driving cross-team architectural initiatives within the backend chapter. What you bring: strong coding skills (Node.js ES7, TypeScript), experience with microservices and databases, a proactive, collaborative mindset, coaching and mentoring ability, and a readiness for continuous learning, plus familiarity with the tech stack (TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, Argo CD, Grafana, GitHub). The interview process includes an initial talent-call, a hiring-team interview, a take-home technical challenge, a technical interview with two developers, and a final interview with CTO or Engineering Manager/Director; Zendesk also notes hybrid work, potential AI screening, and a commitment to equal opportunity, diversity and inclusion, along with accommodations for applicants with disabilities.

Zendesk is hiring for senior roles—Voice AI Engineering Principal and Group Tech Lead - Voice AI—to lead and accelerate voice and conversational AI efforts, overseeing ASR, TTS, LLMs, and voice dialogue systems to power scalable, multilingual, noise-robust customer experiences. Key responsibilities include directing research, design, and engineering of next-generation voice AI solutions, building and mentoring high-performing AI/ML teams, moving advanced models into robust production systems, and aligning cross-functional stakeholders on a technical vision and roadmap. Candidates should have 10+ years in software with 4+ years in AI/ML and 2+ years in staff/principal leadership, deep expertise in LLM-oriented architectures and real-time voice systems (STT/TTS, VAD, barge-in), cloud deployment (AWS/GCP/Azure), and proficiency in Python and modern DL frameworks. The Group Tech Lead role adds architectural ownership of the voice-first AI Agent platform, defining technical direction, leading multi-quarter initiatives, guiding real-time components and standards for Python-based development (e.g., Tree-of-Thought, CoT), and overseeing evaluation platforms and safety defenses. Zendesk promotes hybrid work, diversity and inclusion, and equal opportunity; they may use AI screening per policy, and they provide accommodations for applicants with disabilities.

Zendesk is seeking a Sales Specialist with expertise in contact center technologies, particularly Zendesk and AWS-based solutions, to drive the sales of their CcaaS platform in Northern Europe. This role involves collaborating with Account Executives and partners, engaging in customer discovery calls, managing deal progress, and advocating for innovation in customer interactions. Required qualifications include at least seven years of experience in cloud contact center sales, fluency in English and German, and a proven track record in achieving sales targets and channel sales. The position offers a competitive salary, benefits, and opportunities for professional growth in a collaborative environment. Zendesk emphasizes inclusivity and fairness in its hiring process, actively working towards global diversity and equity in the workplace.

Zendesk is seeking a Lead Product Designer for their AI Agents team, focusing on creating a premier AI automation platform to enhance customer experiences. The role emphasizes collaboration with cross-functional teams, including product managers and engineers, to innovate and improve AI-driven solutions. Candidates should have at least seven years of experience in designing SaaS applications, with a strong portfolio showcasing their work, particularly in generative AI and user experience design. The position offers flexibility in work hours and remote options, alongside opportunities for professional growth within a diverse and inclusive environment. Zendesk is committed to equal opportunity employment and actively promotes diversity, ensuring all qualified individuals are considered without bias.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.