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Zendesk is seeking a Senior ML Scientist to contribute to their AI solutions aimed at enhancing customer experience through a retrieval-augmented generation (RAG) platform. The role involves collaborating with engineers and product managers to develop NLP/ML models that drive automated resolutions for customer interactions. Key responsibilities include conducting experiments, optimizing models, analyzing customer data, and mentoring junior scientists. Candidates should possess a strong academic background, expertise in machine learning and NLP, and programming skills in Python, along with the ability to work collaboratively. Zendesk values diversity and offers a flexible working environment with opportunities for personal and professional growth while impacting millions of users.

The Engineering Manager role at Zendesk involves leading a team of 6-8 engineers in the AI Agents organization to innovate conversational experiences for clients, focusing on tools and integrations that enhance customer interactions. The manager is responsible for fostering a culture of collaboration, continuous improvement, and accountability while empowering team members through mentorship and skill development. Candidates should possess a strong technical background, experience in managing diverse teams, and a commitment to maintaining high-quality standards. Zendesk values diversity and inclusion, ensuring equal opportunity in its hiring practices and supporting employees with flexible work arrangements. The company's goal is to build software that strengthens customer relationships, with a global presence and over 100,000 paid accounts.

Zendesk is seeking a German-speaking SMB New Business Account Executive, focusing on enhancing customer experience while driving sales for their Customer Support Platform. The successful candidate will manage an inbound and outbound sales pipeline, develop a strong understanding of Zendesk's products, and engage with small business customers to advocate for their needs. Key requirements include proficiency in German and English, a minimum of two years of sales experience in a SaaS environment, and exceptional interpersonal and communication skills. Zendesk promotes a supportive work environment with opportunities for professional development, including a sales bootcamp and ongoing coaching. They are an equal opportunity employer committed to diversity and inclusion, offering flexible hybrid work options and comprehensive benefits.

Zendesk is seeking an Account Executive to drive growth in their B2B SaaS sales, focusing on building relationships with new customers and expanding existing partnerships. The role involves acquiring new commercial customers, nurturing relationships, and identifying opportunities for cross-selling products. Candidates should have at least five years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Additionally, the job requires familiarity with sales tools, the ability to navigate complex sales cycles, and the capacity to establish executive connections. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workplace.

The AI Agents organization at Zendesk is seeking a Staff Machine Learning Scientist to contribute to their innovative Gen3 AI Agent system, which enhances the capabilities of chatbots and voice assistants through dynamic, goal-oriented interactions. This role involves leading product vision, rapid prototyping, and establishing research standards while mentoring junior team members. The ideal candidate should have a strong background in machine learning or natural language processing, experience with deep learning architectures, and a collaborative mindset. Success will be measured by strategic impact, team mentorship, and the implementation of innovative ideas. Zendesk fosters an inclusive work environment and actively supports diversity and equity in the workplace.

The job description outlines a position for a Staff Frontend Engineer at Zendesk, where the candidate will lead the development of the Zendesk AI Agents platform. Key responsibilities include designing scalable frontend architecture, mentoring junior engineers, and participating in strategic planning alongside product managers and designers. The role requires hands-on development using technologies like TypeScript and React, and necessitates strong collaboration with backend teams to ensure cohesive product features. Ideal candidates should have extensive knowledge of frontend systems, a commitment to engineering excellence, and experience in improving performance and code quality. Zendesk emphasizes its inclusive work culture and commitment to diversity, welcoming applicants from various backgrounds.

Zendesk aims to enhance Customer Experience through its products, which serve over 125,000 global brands, including notable companies like Airbnb and Uber. The company is seeking a Staff Machine Learning Scientist who will lead the development of innovative ML models and algorithms, driving Zendesk's AI-powered roadmap and mentoring other scientists. Key responsibilities will include pioneering large-scale initiatives, establishing experimentation standards, and bridging research with production systems. Candidates should have a strong technical background in ML/AI, particularly in natural language processing, and should possess significant experience in research leadership and technical excellence. Zendesk offers a supportive work environment with flexible hours, professional development, and opportunities for specialization in various areas of technology.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

The Agentic Tribe is introducing Gen3, a sophisticated AI Agent system that enhances conversational AI capabilities, making interactions more dynamic and personalized. Zendesk is seeking a Senior Machine Learning Scientist to lead a product area focused on AI Agents, bridging machine learning research with practical applications in customer experiences. The role involves designing and testing innovative AI solutions, overseeing research projects, and collaborating with a cross-functional team. The ideal candidate should have a degree in a related field, industry experience in machine learning or NLP, and a keen interest in conversational AI. Zendesk emphasizes diversity and inclusion in the workplace, offering a hybrid work model that balances in-office collaboration with remote flexibility.

The Senior Engagement Manager at Zendesk plays a crucial role in driving complex customer implementation projects within the Professional Services team, focused on optimizing the use of Zendesk software across various clients in the EMEA region, particularly the DACH area. Responsibilities include overseeing project delivery, managing risks, leading customer communications, and ensuring projects align with both client and internal objectives. The role demands strong leadership, communication, and project management skills, as well as the capacity to mentor junior team members and enhance project methodologies. Candidates should possess at least five years of project management experience, familiarity with technology or software project delivery, and the ability to communicate in both English and German. Preferred qualifications include experience in Professional Services, relevant project management certifications, and proficiency in tools like Asana and Certinia.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.

Zendesk is seeking a German-speaking Technical Account Manager (TAM) to support larger German customers within their European Team. The TAM will collaborate closely with various stakeholders, helping clients optimize their use of Zendesk products and providing strategies for improving customer experience while acting as a liaison between the customer and Zendesk teams. This hybrid role offers flexibility to work both remotely and from the office, promoting collaboration and personal growth within the company. Candidates should be fluent in German and English, possess solid technical experience, and have a strong background in customer service management. Zendesk emphasizes a diverse and inclusive workplace and is committed to supporting employees' well-being and career development.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice automation. This role focuses on defining product vision and user experience while leading the development of a conversational AI system integrated with existing voice platforms. Key responsibilities include managing product strategy, conducting market research, optimizing voice user experience, and collaborating with cross-functional teams. Candidates should have experience in product management, particularly with AI or voice products in B2B SaaS, and possess strong communication skills for stakeholder alignment. The position promotes a hybrid work model, allowing collaboration and flexibility in the workplace, and emphasizes Zendesk's commitment to diversity and inclusion.