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Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap, building executive partnerships, and ensuring AI initiatives start strong and scale predictably. Responsibilities include end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, serving as design authority for deployments, coordinating with Professional Services, Product, and Engineering, and maintaining a mutual AI roadmap with measurable goals. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence, deliver multi-year AI roadmaps that align Product, Services, Sales, and Partners, and produce quantifiable gains in retention and revenue. Qualifications include at least 5+ years in Customer Success/Experience, 1+ year AI experience, enterprise SaaS GTM or equivalent roles, experience using adoption analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certs preferred), strong program management and cross-functional influence, and familiarity with responsible AI and compliance. Zendesk offers a hybrid work model, emphasizes diversity and inclusion, notes that AI screening may be used for applications per policy, and provides accommodations on request via email; Zendesk is an AA/EEO/Veterans/Disabled employer.

The Zendesk Customer Success Manager role is an advisory, AI-powered position that owns customer relationships, drives product adoption and ROI, and accelerates growth, with proactive health management and outcome-driven engagement. You’ll oversee the full lifecycle—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing Zendesk’s AI and automation capabilities, and translating features into real-world business value for technical and non-technical stakeholders. You’ll identify expansion opportunities, forecast renewals, surface risks and whitespace, and build strategic partnerships with executives while collaborating cross-functionally to align goals and innovation. Requirements include 5+ years in customer success/experience, GTM experience in enterprise technology/SaaS, a relevant bachelor’s degree, experience driving SaaS/AI adoption, ability to influence at all levels, proficiency with CS tools like Gainsight, strong program/project management, and native German with business-level English. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening disclosures and accommodations available, and a commitment to diversity, equity, and inclusion.

Zendesk is hiring a Service Management Solutions Specialist to champion Service Management across functions like IT, HR, Facilities, Finance, Legal, and Procurement, blending technical depth with sales ownership in a hybrid role. The role involves owning the technical conversation from discovery to close, mapping customer challenges to Zendesk solutions, and delivering tailored demonstrations and proofs-of-concept. Key responsibilities include shaping sales strategy with core teams, conducting in-depth technical discovery, architecting end-to-end Service Management solutions, addressing hard questions, and coaching the regional sales organization. Must-have qualifications include hands-on enterprise Service Management knowledge (incidents, problems, changes, and requests), proven B2B SaaS sales experience, technical credibility, strategic communication, complex deal navigation, collaboration, and willingness to travel. Nice-to-haves include ITIL knowledge, experience with Service Management platforms, familiarity with AI and automation in service use cases, cross-functional service depth, a BA/BS, and a commitment to diversity and Zendesk’s hybrid work model.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets such as India and Singapore) to lead organic search, content, and technical SEO programs and help the company adapt to AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, surfacing market-specific opportunities, and driving German-language optimization in collaboration with Content, Localization, Regional Marketing, and Product Marketing teams. It also covers maintaining technical SEO health, conducting audits, considering JavaScript rendering and localization impacts, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, and monitoring. The candidate will analyze performance with GA4, GSC, Snowflake, and AEO tools, translate data into actionable priorities, and partner across multiple functions to influence roadmap decisions. Requirements include 5+ years of hands-on SEO experience (SaaS/enterprise preferred), fluency in German and English, experience managing multi-country markets, expertise in AEO and AI-powered discovery, automation using LLMs or APIs, strong analytics, and excellent cross-functional communication; Zendesk also notes hybrid work, AI screening of applications, and a commitment to diversity and inclusion.

Zendesk seeks a dedicated, AI-savvy Senior SMB Account Executive to grow the SMB base, close deals of all sizes, and build broad, trusted relationships, using AI-driven insights to accelerate revenue and align with customer goals. You'll drive top-line growth by acquiring new SMB customers with AI-powered strategies, nurture relationships through personalized outreach and automated workflows, lead complex sales cycles with tailored AI solutions, co-create AI transformation roadmaps with measurable KPIs, and present data-backed ROI to inform procurement decisions. You’ll manage and expand accounts through cross-sell and upsell opportunities, maintain a robust Salesforce pipeline with weekly, monthly, and quarterly forecasts, and collaborate with Solutions Engineers, AI Specialists, Marketing, and other teams to optimize campaigns and engagements. Requirements include at least 2 years of B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven experience in prospecting and closing, excellent CRM and forecasting skills (Salesforce, Outreach, Clari), a BA/BS, willingness to travel, and a collaborative, data-driven, customer-centric mindset. Zendesk is an equal opportunity employer with a hybrid work model, committed to diversity and inclusion, may use AI screening in candidate evaluation, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Lead, Product Strategy & Operations to serve as a strategic operating partner to the AI Agents Product leadership, coordinating with cross-functional teams to drive operational excellence, alignment, and data-informed product strategy. This highly cross-functional individual contributor role will connect customer insights, product priorities, and business initiatives into executive-ready recommendations, emphasizing value from existing Product Development programs rather than creating new processes. Responsibilities include delivering an integrated view of AI Agents priorities, dependencies, and strategic decisions; translating customer feedback and data into product planning; and driving alignment across Product Development, Customer Experience, GTM, Data, and other partners while optimizing planning, discovery, launch, and engagement processes and measuring impact. Requirements include several years in Product Strategy & Operations or related strategic roles in B2B SaaS, experience partnering with senior leaders, strong understanding of product development and cross-functional execution, and strong analytical and communication skills; nice-to-haves include AI-powered or SaaS experience and familiarity with frameworks like Jira Plans/PDLC and cross-location collaboration. The role offers the chance to influence one of Zendesk's fastest-growing AI units, work with senior leaders on strategic initiatives, and build a durable Product Strategy and Operations capability, with Zendesk supporting hybrid work and a commitment to diversity, equity, and inclusion, plus AI screening as part of the hiring process.