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Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing advanced AI agents in customer experience (CX) through intelligent analytics and decision-support tools. The role primarily emphasizes frontend development, requiring strong skills in TypeScript, React, and Node.js, along with experience in creating user-friendly interfaces and visualizations. Collaboration with cross-functional teams, including product managers and data analysts, is essential to deliver seamless and impactful user experiences. Candidates are expected to adhere to best coding practices, engage in proactive communication, and have a keen interest in continuous learning and product improvement. An ideal candidate may have additional experience with analytics frameworks, cloud services, and microservice architecture.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice automation. This role focuses on defining product vision and user experience while leading the development of a conversational AI system integrated with existing voice platforms. Key responsibilities include managing product strategy, conducting market research, optimizing voice user experience, and collaborating with cross-functional teams. Candidates should have experience in product management, particularly with AI or voice products in B2B SaaS, and possess strong communication skills for stakeholder alignment. The position promotes a hybrid work model, allowing collaboration and flexibility in the workplace, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk has acquired Ultimate, enhancing their capabilities to create advanced AI agents in customer experience (CX), specifically through their innovative AI Agent Essential system that offers dynamic and personalized interactions. They are seeking a Software Engineer to contribute to the AI Agent product, where the role includes developing backend services, automating deployment pipelines, and ensuring service reliability. Candidates should possess a related degree, at least four years of relevant experience with programming languages and web application observability tools, and a solid foundation in software design. Preferred qualifications include experience with cloud services and high availability systems. Zendesk emphasizes a hybrid work model and fosters diversity, equity, and inclusion within the workplace.

The Agentic Tribe is developing a revolutionary AI system called Gen3, which offers a dynamic and conversational approach to chatbot and voice assistance by integrating advanced language models and a multi-agent architecture. They are seeking a highly experienced AI Agent Engineer to lead innovation in designing and deploying intelligent, autonomous agents that streamline operations using Large Language Models (LLMs). Key responsibilities include architecting scalable AI agents, integrating solutions with enterprise systems, troubleshooting complex AI systems, and mentoring junior engineers. Candidates should possess extensive knowledge in LLM-oriented system design, tool integration, performance optimization, and programming in Python. Zendesk, the company behind this initiative, is committed to diversity and inclusion, providing a hybrid work environment, and supporting positive community engagement.

The Agentic Tribe is developing Gen3, an advanced AI agent system that enhances user interactions through goal-oriented and adaptable conversations, moving beyond typical scripted chatbots. They are looking for an AI Agent Engineer to help create intelligent, autonomous agents using Large Language Models (LLMs) and contribute to their cognitive architecture for complex task execution. Responsibilities for the role include designing AI agents, evaluating third-party models, collaborating on AI deployment, troubleshooting, and documenting processes. Candidates should possess technical competencies in LLM design, tool integration, performance optimization, and proficiency in Python, with preferred qualifications in computer science or related fields. Zendesk, the company behind this initiative, is committed to customer relationships and offers a flexible working environment while promoting diversity and inclusion in its hiring practices.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 AI Agent system, which is designed to deliver dynamic and personalized user interactions. Zendesk is seeking a Staff Machine Learning Scientist to enhance its AI Agent product, allowing for direct influence on product development and the integration of innovative machine learning applications. Responsibilities include designing AI solutions for real business challenges, leading research projects from conception to implementation, and collaborating with cross-functional teams to align with product goals. Ideal candidates should possess a relevant degree, experience in machine learning or NLP, and strong communication skills, while familiarity with conversational AI and voice technologies is a plus. Zendesk emphasizes diversity and inclusion in its hiring practices and offers a flexible work environment.

Zendesk is seeking a Senior Engagement Manager for their Professional Services team, which focuses on optimizing the use of Zendesk software for customers across EMEA, particularly in the DACH region. The role involves overseeing complex implementation projects, managing customer relationships, and ensuring projects meet client expectations while being delivered on time and within budget. Candidates need strong project management and leadership skills, with a minimum of five years of experience in technology project management and client-facing roles. Additionally, proficiency in both English and German is required, along with a proactive approach to problem-solving and collaboration. Preferred qualifications include project management certifications and experience with specific software tools, highlighting Zendesk's commitment to diversity and inclusion in the workplace.