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Zendesk is looking for a successful Account Executive with proven B2B and AI-sales experience to grow new business and expand existing partnerships, aligning with their mission to power exceptional service and human connections. The role focuses on driving top-line revenue through new customer acquisition, cross-selling within existing accounts, nurturing relationships for retention, and using data insights to improve prospecting and expansion. You will create quarterly territory plans, lead complex, multi-month sales cycles with proof-of-concept stages, secure C-level sponsorship, maintain a robust pipeline and accurate forecast, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, at least 3 years in cloud/software B2B/AI sales with a proven quota track record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applicants, is an equal opportunity employer with commitments to diversity and inclusion, and provides accommodations upon request.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, and is hiring a Senior Solutions Consultant to lead strategic, technical engagements with major brands. You’ll conduct discovery and value demos, translate AI/ML capabilities into business narratives, own the end-to-end technical engagement, and architect secure, scalable integrations using Zendesk APIs and cloud platforms. You’ll collaborate across Sales, Product, Engineering, and Customer Success to align customer needs with the product roadmap, measure ROI with Zendesk analytics, promote AI adoption, and drive continuous innovation. Qualifications include 5+ years in presales or solutions consulting in SaaS/CX, knowledge of web technologies and architectures, experience running pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS or related fields, strong communication, a bachelor’s degree (graduate degree a plus), and willingness to travel. Zendesk supports a hybrid work environment, is an equal opportunity employer, emphasizes diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is a leader in customer experience solutions, with its Contact Center Center of Excellence optimizing platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and operational efficiency. The position is for a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk’s CCaaS platform, Zendesk for Contact Center, in Northern Europe, providing strategic direction and cross-team collaboration. Responsibilities include collaborating with Zendesk Account Executives, pre-sales teams and partners to identify opportunities, aligning with vendors and delivery partners on best practices, running customer discovery calls, managing deal progress, forecasting, and delivering tailored value propositions with regional teams. Key qualifications include a minimum of 7 years in cloud contact center sales, fluency in English and German, proven channel sales experience, technical knowledge in Zendesk and Amazon Connect is advantageous, the ability to sell at the C-level, and a proven track record of achieving targets with strong communication. We offer a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, the chance to lead transformational contact center initiatives with cutting-edge tech, and Zendesk’s commitment to diversity and accessibility, with AI screening noted and equal opportunity employment.

The Senior Partner Sales Executive will join Zendesk’s growing EMEA Partner Sales Team to convey Zendesk’s value to executives, sales, and technical sales, collaborating with direct/partner marketing and enablement to drive partner-sourced and incremental revenue. Responsibilities include being a self-starter who can work remotely, owning a defined territory or named accounts, ramping existing partners, recruiting and managing new revenue-generating partners, developing executive partner relationships, and driving quarterly business and GTM plans while coordinating with Partner Marketing and Enablement to fill the top of the funnel and enable partner trainings; travel about 30%. Qualifications require 10+ years in direct/indirect software sales (5+ in SaaS), a proven track record of meeting or exceeding quotas, strong interpersonal and communication skills, proficiency with Google Apps/CRM, and the ability to craft business plans with C-level stakeholders, plus significant software/SaaS experience, analytical skills, a bachelor’s degree, and fluency in English and German (other languages a plus). The role is hybrid, balancing onsite collaboration with remote work, with weekly office attendance and the in-office schedule determined by the hiring manager. Zendesk emphasizes fairness, diversity, equity, and inclusion, may use AI in screening, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities.

Zendesk is seeking an AI Product Consultant & Pilot Implementation (Pre-Sales) who leads end-to-end pilot engagements to prove the value of Zendesk AI through technical configuration, integration, and validation against success metrics, while collaborating with Sales to accelerate deals. You will own pilot discovery, scoping and delivery; partner with the account team; work with customers to optimize readiness (knowledge, procedures and data); configure AI features and build integrations; coordinate with PS resources; interface with Product to address gaps; design testing and QA to secure customer sign-off; and manage stakeholder relations and handoff. The role requires a startup mindset, strong Zendesk product knowledge, highly technical skills, experience in enterprise SaaS/AI implementations, proactive outcome-driven mindset, and excellent communication and change-management abilities. Success is measured across Commercial Impact (pilot conversion rate), Customer Impact (automation/augmentation of tickets and stakeholder satisfaction), Operational Excellence (time-to-value and risk management), and Scalability (asset reuse, knowledge transfer, and innovation contributions). Zendesk supports a flexible hybrid model with weekly in-office presence, a commitment to diversity and inclusion, and transparency about AI screening and accommodations for disabilities.

Zendesk is hiring a Senior Account Executive who is German-speaking to drive revenue in the EMEA region, handling inbound and outbound SaaS sales for mid-market and Fortune 500 clients. The role involves quickly learning the Zendesk platform, addressing small business needs, handling high volumes of inquiries, owning a territory, and delivering high-impact product demos. Requirements include proficiency in German and English, at least 2 years of sales experience (preferably in SaaS), strong communication skills, the ability to manage many opportunities, and a startup/entrepreneurial mindset focused on customer success. The job offers a hybrid/remote model, a 2-week sales bootcamp, ongoing coaching, career development, and benefits like health insurance and PTO. Zendesk commits to diversity and fairness, may use AI screening, and provides accommodations for disabilities as part of being an equal opportunity employer.

Zendesk is seeking a Senior ML Engineer to strengthen its retrieval-augmented generation (RAG) platform used across customer-service channels for 125,000+ brands, helping end-users quickly find answers in knowledge bases. You will deliver AI-powered features using cutting-edge LLMs, collaborate with Product, ML Scientists, and other engineers, mentor juniors, ensure service stability, and contribute to technical design and clean code, while addressing scaling, new use cases, speed/cost optimization, and multi-context reasoning. Requirements include 4+ years building Python ML systems, solid server-side architecture knowledge, cloud deployment experience (AWS/GCP/Azure), the ability to build scalable software, strong communication, and a collaborative, self-managed agile mindset; preferred include experience with LLMs at scale, RAG design, AWS, and data-driven experimentation. The tech stack features Python (and some Ruby), AWS, data stores like RDS MySQL, Redis, S3, Elasticsearch, Kafka, and Athena, with Kubernetes and Docker, Kafka for streaming, and monitoring via Datadog and Sentry. Zendesk offers an inclusive, hybrid work culture with ownership of features at scale, growth opportunities, flexible hours, development funds, and remote-friendly options, along with a commitment to diversity and candidate privacy and an acknowledgment that AI screening may be used in hiring.

The posting is for an AI Agent Engineer at Zendesk, highlighting Gen3—a cutting-edge, goal-oriented AI agent system that uses multi-agent architectures and LLMs to reason, plan, and adapt in real time. The role centers on designing, developing, and deploying autonomous agents that leverage LLMs to streamline operations and handle complex, multi-step tasks, while effectively communicating technical concepts to technical and non-technical stakeholders. Responsibilities include building robust, stateful AI agents with Python and frameworks like LangChain and LlamaIndex; integrating with enterprise systems and APIs; evaluating foundation models; leading deployment lifecycles with cross-functional teams; troubleshooting and documenting processes. Core competencies include LLM-oriented system design; tool integration and APIs; retrieval-augmented generation; evaluation and observability; safety and reliability; performance optimization; planning and reasoning; and proficiency in Python, FastAPI, cloud deployment, and CI/CD, with bonuses for advanced degrees, ML fundamentals, productionizing research, and fine-tuning methods. The interview process is multi-stage, and Zendesk emphasizes hybrid work, equal opportunity, diversity and inclusion, and candidate privacy, with mentions of AI-based screening and accommodations.

Zendesk is hiring a Staff Machine Learning Scientist for the AI Agent product (Gen3) to bridge cutting-edge ML research with real-world impact and shape the product roadmap. Responsibilities include designing and testing novel AI solutions for real business problems, owning end-to-end research projects from requirements to design and reporting, conducting peer reviews, staying current with NLP/ML literature, helping AI engineers implement designs in production, using rapid experimentation tools, and collaborating with product managers to discover the roadmap. Required qualifications include a degree in CS/ML/Engineering/Math, a proven record of ML or NLP research (ideally in industry), the ability to translate research ideas into proof-of-concept models, a practical approach to applying ML to business problems, with a bonus for experience in LLMs, prompt engineering, AI agent context management, and conversational AI/voice technologies including TTS and STS, plus strong communication skills. Success will be measured by alignment with the product roadmap, effective collaboration with product, engineering, and design teams, and the ability to identify, prioritize, and champion new opportunities. The interview process comprises an initial talent call, an interview with a hiring team member, a take-home technical/research challenge, a technical interview with two scientists, and a final interview with CTO or Engineering Manager/Director; the role supports a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, potential AI screening of applications, and accommodations for applicants with disabilities.

The Gen3 is a cutting-edge, goal-oriented conversational AI system using multi-agent architecture to handle complex tasks in real time, and the Engineering Manager for the Voice Agent Team will lead efforts to build and scale voice agents and a development framework, emphasizing low latency and capabilities like speech recognition, STS-TTS, and real-time voice models. You will directly manage about 6-8 engineers from frontend and backend and collaborate with stakeholders across the department, with team size and composition subject to change as the org grows. What you will be doing: lead a cross-functional team, foster continuous improvement and collaboration, mentor and empower engineers, encourage micro feedback and shared ownership, promote best practices, and coordinate with other Engineering Managers and Chapter Leads to keep the group focused and effective; facilitate communication among engineers, product managers, and stakeholders, and be accountable for delivery and product quality. What you bring to the role: proven experience in building and scaling voice-based products, strong technical background, mentoring ability, track record of managing and motivating teams, experience scaling teams, openness to diverse perspectives, facilitation and stakeholder communication skills, collaborative practices like pair programming and code reviews, and commitment to iterative development and quality. The role is hybrid; Zendesk emphasizes a fulfilling, inclusive experience with global offices and remote flexibility; AI may be used in screening; Zendesk is an equal opportunity employer with diversity initiatives and accommodations for applicants with disabilities.

Zendesk is hiring for senior roles—Voice AI Engineering Principal and Group Tech Lead - Voice AI—to lead and accelerate voice and conversational AI efforts, overseeing ASR, TTS, LLMs, and voice dialogue systems to power scalable, multilingual, noise-robust customer experiences. Key responsibilities include directing research, design, and engineering of next-generation voice AI solutions, building and mentoring high-performing AI/ML teams, moving advanced models into robust production systems, and aligning cross-functional stakeholders on a technical vision and roadmap. Candidates should have 10+ years in software with 4+ years in AI/ML and 2+ years in staff/principal leadership, deep expertise in LLM-oriented architectures and real-time voice systems (STT/TTS, VAD, barge-in), cloud deployment (AWS/GCP/Azure), and proficiency in Python and modern DL frameworks. The Group Tech Lead role adds architectural ownership of the voice-first AI Agent platform, defining technical direction, leading multi-quarter initiatives, guiding real-time components and standards for Python-based development (e.g., Tree-of-Thought, CoT), and overseeing evaluation platforms and safety defenses. Zendesk promotes hybrid work, diversity and inclusion, and equal opportunity; they may use AI screening per policy, and they provide accommodations for applicants with disabilities.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.