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The Senior Platform Architect at Zendesk will serve as an elite technical strategist for large enterprise customers, designing next-generation AI-powered solutions on the Zendesk Resolution Platform and advising the enterprise sales team to exceed bookings, expansion, and retention targets. Responsibilities include executive-level advisory to communicate complex architecture and AI business value to C-suite and directors, and driving ARR and pipeline by leading discovery, scoping, and managing complex POCs for expansion and cross-sell. In AI & Platform Architecture, the role covers Autonomous Service Deployment using Zendesk Agent Builder and Action Builder to create multi-step agentic workflows aimed at reaching 80% automated resolution, and designing modern integrations to external AI platforms and enterprise apps via MCP Server, APIs, and iPaaS with scalable patterns. Knowledge & Memory Engineering involves leveraging Context Graph and Knowledge Graph connectors to integrate unstructured enterprise data sources without migration; leadership of the Road to 80% methodology, SME on Zendesk security and scalability, Copilot implementations, and collaboration with Product to influence the AI roadmap. Required qualifications include 8–10+ years in enterprise solutions architecture or consulting, AI/LLM experience, advanced API/integration skills, cloud and iPaaS experience, security/compliance knowledge, and frontend basics; desirable qualifications include enterprise software implementations, advanced analytics, modern frontend frameworks, AI tooling, and prior enterprise SaaS presales or solutions architecture experience; Zendesk emphasizes hybrid work, DEI commitments, and accommodations for applicants with disabilities.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.