The Ampin App
deep insights into the Atlassian community

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by acquiring new enterprise customers, expanding existing partnerships, and using data-driven insights to improve prospecting and retention, in line with the company's mission to deliver exceptional customer service and human connections. The role focuses on driving top-line revenue, cross-selling additional products and services, and managing and nurturing key customer relationships to foster long-term strategic partnerships. You will lead complex, value-centric sales cycles (including multi-month deals with proofs of concept), develop quarterly territory plans, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship while collaborating with internal teams to optimize sales execution. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. The role is hybrid with part of the week onsite, Zendesk commits to fairness and inclusion as an equal opportunity employer, offers accommodations for disabilities, and notes that AI or automated decision systems may be used to screen applications.

Zendesk is a leader in Customer Experience and Employee Services, delivering an AI-powered Resolution Platform to help brands deliver smarter, faster, and more personalized service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who translates AI capabilities into business value and guides customers using Zendesk’s platform. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end engagements from qualification to pilot, and design secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP). You’ll collaborate across Sales, Product, Engineering, and Customer Success to influence roadmaps, drive AI adoption, and measure impact with Zendesk analytics and AI metrics (sentiment, deflection, time-to-resolution). Requirements include 5+ years in presales or solutions consulting in SaaS/CX, deep AI tech knowledge and experience with pilots/POCs, domain expertise in CCaaS/Customer Service/ITSM, strong storytelling and communication, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, and equal opportunity with AI screening.