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Zendesk QA (formerly Klaus) is hiring for a hybrid role in Estonia to build and improve customer feedback and quality assurance tools at scale for Zendesk’s platform used by over 170,000 businesses. The tech stack centers on TypeScript and Node.js with GraphQL and Kafka, and also touches Golang, Java, PostgreSQL/MySQL, REST/gRPC, plus Kubernetes, AWS, and GitHub Actions in a monorepo. You’ll focus on a full-stack Node.js survey-sending service, with opportunities to work on other parts of the QA app, while optimizing performance, implementing security/data protection, performing code reviews, and writing automated tests in 2-week sprints with a high degree of independence. Requirements include at least 2 years of full-stack Node.js experience (or equivalent), solid SQL/database knowledge, experience with cloud-native technologies (Kubernetes, Docker, AWS), and strong English communication for remote collaboration. Zendesk emphasizes a diverse, inclusive workplace, notes that AI screening may be used in hiring, offers accommodations for disabilities, and supports hybrid work with offices worldwide.

Zendesk QA is looking for a Senior QA Engineer to enhance their AI-driven customer service quality assurance solutions. The role includes developing a testing strategy, establishing quality indicators, creating test suites, and collaborating with stakeholders. Candidates should have over five years of software testing experience, proficiency in testing systems from UI to database queries, and skills in automated and load testing frameworks. Zendesk emphasizes a hybrid work model, allowing for both in-office collaboration and remote flexibility. The company is committed to fairness and diversity in the workplace and will utilize AI in the application screening process.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to join their team in creating AI-driven customer service quality assurance solutions. The role offers significant autonomy, requiring collaboration in delivering high-quality, scalable code while optimizing performance and implementing security measures. Key responsibilities include building and improving APIs, designing data storage solutions, and taking ownership of projects, along with engaging in code reviews and writing automated tests. Candidates should have at least five years of experience with languages such as Go, Python, or Java, and a strong understanding of relational databases and cloud-native technologies. Additionally, Zendesk promotes a hybrid working environment and values diversity and inclusion within its workplace.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.