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Zendesk QA is looking for experts to join their team to develop innovative AI-driven customer service quality assurance solutions. The role, based in Estonia, offers an independent work environment focused on back-end development, utilizing technologies such as Python, SQL, and cloud services like Google Cloud and AWS. Responsibilities include building and improving APIs, optimizing application performance, implementing security measures, and conducting code reviews. Candidates should have at least three years of relevant experience and possess strong communication skills, with an interest in machine learning and cloud-native technologies. The company promotes a hybrid work model, encouraging team collaboration while allowing for remote work flexibility.

Zendesk QA is looking for a Senior QA Engineer to enhance their AI-driven customer service quality assurance solutions. The role includes developing a testing strategy, establishing quality indicators, creating test suites, and collaborating with stakeholders. Candidates should have over five years of software testing experience, proficiency in testing systems from UI to database queries, and skills in automated and load testing frameworks. Zendesk emphasizes a hybrid work model, allowing for both in-office collaboration and remote flexibility. The company is committed to fairness and diversity in the workplace and will utilize AI in the application screening process.

Zendesk is looking for a Senior Product Manager to join their team and help redefine customer experience (CX) using advanced AI and machine learning technologies. This role involves owning the product roadmap for their QA solution and requires collaboration with various teams to deliver impactful, automated solutions aimed at improving customer satisfaction and efficiency. The position is a temporary replacement for maternity leave and is expected to last 18 months. Candidates should have over four years of relevant product management experience, strong prioritization skills, and a history of utilizing research to guide product development. Zendesk emphasizes a supportive work environment that values flexibility, diversity, and employee well-being while offering a competitive salary and opportunities for professional growth.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to join their team in creating AI-driven customer service quality assurance solutions. The role offers significant autonomy, requiring collaboration in delivering high-quality, scalable code while optimizing performance and implementing security measures. Key responsibilities include building and improving APIs, designing data storage solutions, and taking ownership of projects, along with engaging in code reviews and writing automated tests. Candidates should have at least five years of experience with languages such as Go, Python, or Java, and a strong understanding of relational databases and cloud-native technologies. Additionally, Zendesk promotes a hybrid working environment and values diversity and inclusion within its workplace.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.