The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.
