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Zendesk is hiring a Canada-based Enterprise Account Executive to drive new logo acquisition and expand its enterprise footprint in the Canadian B2B SaaS market. The role is revenue-generating and centers on pipeline creation, prospecting, opening doors, and managing complex, multi-stakeholder sales cycles to turn outreach into enterprise relationships. Responsibilities include leading hunter-led territory planning, maintaining a healthy pipeline through outbound efforts, guiding proofs-of-concept, delivering value-based presentations, and collaborating with internal teams to accelerate deals and improve win rates. Requirements include a BA/BS or equivalent, 8+ years of enterprise cloud/software sales with a proven quota track record (preferably two of the last three years), experience selling to VP/C-level executives, travel flexibility, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes its mission to deliver exceptional customer experiences, supports a hybrid work model, commits to diversity and inclusion, notes AI screening for applicants, and provides accommodations for applicants with disabilities.

The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.