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Zendesk is seeking a motivated SMB Account Executive with a consultative sales approach to focus on new opportunities among existing accounts in eastern Canada. Ideal candidates should have at least two years of B2B sales or solution engineering experience in the SaaS industry, strong interpersonal skills, and a proven record of exceeding sales targets. Responsibilities include exceeding sales goals, utilizing account planning tools, conducting presentations and demos, and maintaining detailed sales tracking in Salesforce. Candidates should possess strong organizational, multi-tasking, and negotiation skills, as well as knowledge of industry trends and key sales tools. Zendesk promotes a diverse and inclusive work environment and offers a flexible hybrid work model for its employees.

Zendesk is looking for a Staff Database Developer to join their team in Montréal, QC, Canada, in a hybrid role that necessitates commuting to the office. The main responsibilities include working with development teams across various regions, performing database schema changes without downtime, creating new databases to support customer data growth, and solving performance issues. Ideal candidates should have over eight years of experience in managing data environments, along with strong scripting and SQL skills. Preferred qualifications include familiarity with cloud data solutions, experience with various database systems, and knowledge of AI tools for database performance and automation. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Platform Architect who specializes in contact center technologies, particularly in Zendesk, Amazon Connect, and AWS. The role involves designing scalable customer service solutions, leading technical strategies, and integrating various systems to enhance operational performance. Key responsibilities include mentoring team members, driving innovation, ensuring compliance, and engaging with stakeholders and partners for solution development. Candidates should have at least 10 years of experience in solution architecture and a strong technical background, with preferred qualifications including relevant certifications and experience with agile methodologies. Zendesk promotes a diverse and inclusive workplace, offering flexible hybrid work arrangements and prioritizing accommodations for applicants with disabilities.