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Zendesk is seeking individuals for a sales role focused on enhancing customer experience and generating new business opportunities, particularly in the mid-market and Fortune 500 sectors. Candidates should be risk-takers, passionate about SaaS and customer service, with a proven track record of success in sales or academics. Responsibilities include generating leads, collaborating with Account Executives, engaging with senior executives, and building account strategies to meet monthly quotas. Required qualifications include past sales experience, strong communication skills, a bachelor's degree, and the ability to multitask effectively. Zendesk promotes a hybrid work environment allowing flexibility while fostering diversity and inclusion within its workforce.

The Solutions Consultant role at Zendesk involves managing the technical and competitive aspects of the sales cycle, requiring a combination of sales focus and technical proficiency. Candidates should have over three years of presales experience and familiarity with web and scripting technologies, as well as the ability to map customer needs to software solutions. Effective communication and problem-solving skills are essential for presenting technical information to diverse audiences, including senior executives. Desired qualifications include experience with SaaS applications, customer service technologies, and an understanding of AI's impact on the customer service sector. Zendesk promotes a diverse and inclusive work environment, offering flexible work arrangements and a commitment to community engagement and employee well-being.

The Zendesk Scaled Success Associate Program offers an entry-level career opportunity for recent graduates to develop skills in customer success and engage with innovative tools like Zendesk AI. This immersive program includes comprehensive onboarding, hands-on customer engagement, and mentorship from experienced team members, facilitating both technical and interpersonal skill development. Participants will work directly with various customers, provide tailored solutions, and collaborate with different teams to enhance overall customer experience. Ideal candidates should possess a relevant degree, strong communication skills, a proactive mindset, and fluency in Portuguese and English. The role is based in São Paulo, Brazil, with a hybrid work model requiring three or more days in the office each week.

Zendesk is looking for a highly organized Revenue Operations Analyst to support its sales team in managing commerce to cash processes, ensuring compliance and alignment with corporate strategies. Key responsibilities include partnering with sales representatives to optimize deal preparation, guiding them through the deal flow process, and consulting on pricing structures and contract policies. The candidate will also be involved in addressing sales, billing, and provisioning issues, maintaining billing accuracy, and ensuring SOX compliance. Required qualifications include a Bachelor’s degree in Business or Finance, at least two years of relevant experience, and familiarity with SaaS billing and basic accounting principles. Zendesk promotes inclusivity and offers a hybrid work model, allowing employees to work both in-office and remotely while fostering a diverse workplace environment.

Zendesk is seeking a customer support expert to serve as the primary contact for its Premier customers, focusing on providing best-in-class technical support and solutions. The role requires strong communication and technical skills, with responsibilities including managing customer issues, offering guidance on APIs and frameworks, and coordinating communication during service incidents. Candidates should have significant experience with Zendesk, enterprise software support, and technical troubleshooting, particularly with languages like HTML, JSON, and RESTful APIs. Zendesk values a diverse and inclusive workplace, offering benefits such as flexible work hours, remote work options, and a commitment to community engagement through their Social Impact team. The company is dedicated to fostering an accommodating and welcoming environment for all employees, ensuring equal opportunities in hiring practices.

Zendesk is seeking a Senior Platform Architect to enhance its platform solutions in the Brazil region, focusing on designing scalable and secure systems while driving technical innovation. The role involves leading the development of efficient architectures, collaborating with global teams, and ensuring compliance with local regulations like LGPD. Candidates should have extensive experience in platform architecture, expertise in cloud platforms, and a strong background in sales cycles related to customer experience (CX) solutions. Fluency in Portuguese and English is required, with Spanish skills considered a plus. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model for its employees.

Zendesk is seeking a skilled and self-motivated Senior Payroll Analyst to join their Payroll department and report to the Senior Payroll Manager. The role involves coordinating payroll cycles, ensuring compliance, auditing payroll data, and providing excellent customer service to employees regarding payroll queries. Candidates should have at least three years of payroll processing experience in the LATAM region, alongside a background in accounting or finance. Key requirements include advanced Excel skills, strong communication abilities, and proficiency in Portuguese and Spanish. Zendesk promotes a diverse and inclusive work environment, offering flexibility for remote work while emphasizing teamwork and collaboration.

Zendesk is seeking a passionate, data-driven Sales Manager to lead its expanding Digital Sales team in Brazil, focusing on digital-native customers. The role involves mentoring a team of Digital Sales Specialists to exceed ambitious sales targets through innovative strategies, coaching, and data-driven decision-making. Candidates should have a strong background in SaaS sales, particularly in high-volume environments, with experience in leveraging data analytics for strategic planning. Zendesk emphasizes a people-focused culture that promotes work-life balance, diversity, and community engagement, offering a hybrid work environment. The company values innovation and leadership, encouraging candidates who are ready to redefine customer success to apply.

The Solutions Consultant at Zendesk plays a crucial role in managing the technical, solution, and competitive elements of the sales process. This position requires a blend of sales acumen and technical expertise to effectively communicate the software's advantages to senior executives and prospects. Ideal candidates should have over three years of presales experience, knowledge of web technologies, and familiarity with AI tools, among other qualifications. Zendesk promotes a supportive workplace culture with flexible work arrangements, a commitment to community engagement, and a focus on diversity and inclusion. They are an equal opportunity employer and provide accommodations for applicants with disabilities during the hiring process.

Zendesk is seeking a dedicated SMB Account Executive to enhance their B2B sales within the SaaS landscape, focused on growing the SMB account base by discovering new opportunities and closing deals. The role involves driving revenue growth, managing customer relationships, cross-selling products, and utilizing data insights to optimize client engagement and retention. Candidates should possess at least 2 years of relevant sales experience and demonstrate strong communication, negotiation, and organizational skills. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work options and supporting community engagement. The company is committed to providing a fulfilling work experience and fostering a supportive environment for all employees.