Zendesk is hiring a technical Sales Engineer to help redefine CX and ES with autonomous AI, by writing code, building production-ready POCs, and delivering API integrations that demonstrate Zendesk’s platform and AI capabilities. You’ll own the technical execution of customized demos, connect Zendesk to complex client tech stacks, manage API integrations, and collaborate on deep technical validations, security/architecture questionnaires, and developer-to-developer reviews, while also building scalable internal tooling. Required qualifications include a bachelor’s in a quantitative/technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with modern languages (JavaScript, Python, Node.js) and REST/SOAP APIs, a strong interest in AI (LLMs and autonomous workflows), and willingness to travel 30–50%. Preferred qualifications include familiarity with enterprise infrastructure and cloud ecosystems (AWS, GCP, or Azure), the ability to present technical concepts to both technical and non-technical audiences, and a portfolio of personal projects or contributions. Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations for disabilities, with AI screening possible; applicants can request accommodations by contacting a specified email.
