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Zendesk seeks an Employee Service Sales Specialist with a proven B2C SaaS sales track record to expand the Employee Service account base and deepen partnerships by expanding offerings and impact. Responsibilities include serving as the expert on Employee Service use cases, helping the sales team position HR/IT solutions, managing the end-to-end sales cycle, uncovering client needs, building compelling value propositions, and delivering ROI analyses. The role also involves providing subject matter expertise on ES, achieving quota, and collaborating with product development to tailor solutions based on customer feedback. Required qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, and at least 3 years in Employee Service sales within HR/IT use cases, plus a strong track record of meeting targets and experience with complex, multi-month sales cycles and travel. Zendesk emphasizes an inclusive, hybrid culture, is an equal opportunity employer with diversity and inclusion commitments, notes AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-enabled implementations of the AI Resolution Platform, guiding customers through configuration and optimization to achieve quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, steering customers through complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value by driving AI adoption and operational excellence, serve as the customer’s AI technical expert, and deliver end-to-end projects on time with clear scope and stakeholder alignment. Key responsibilities include delivering technical guidance, enabling change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating across teams to align the AI Roadmap and remove blockers. Requirements include 3+ years in consulting/Professional Services, enterprise SaaS experience, use of adoption analytics and success plans, a related bachelor’s degree (advanced degrees or certifications in AI strategy or project management are preferred), strong program management and communication skills, plus a hybrid in-office/remote work arrangement and Zendesk’s commitment to DEI, with AI-based screening and accommodations as applicable.

Zendesk is seeking an upbeat, motivated Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, building a pipeline for Account Executives in a fast-paced SaaS environment. Responsibilities include making a strong first impression, responding to inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a collaborative team environment, and meeting monthly quotas of qualified opportunities. Requirements are the ability to understand customer requirements and identify Zendesk solutions, multi-tasking and time management, excellent written skills, and a Bachelor’s degree. Desired qualifications include 1–2 years of sales or internship experience (Software/SaaS a plus), proven success in meeting targets, strong time management, high-energy team player, Salesforce experience, and fluency in English. The role is hybrid with in-office time determined by the hiring manager; Zendesk supports diversity and inclusion, may use AI screening, and provides accommodations for disabilities and veterans upon request.

Zendesk is hiring for a hybrid sales role focused on generating new business and supporting Account Executives to target mid-market and Fortune 500 customers. The company positions itself as a 2025 Gartner Magic Quadrant Leader, aiming to lead the global customer experience transformation with its platform. They’re seeking risk-takers who are passionate about SaaS, customer service, high-tech, and self-starters with a track record of success. Responsibilities include generating opportunities, building targeted lists and messaging, conducting high-level conversations with senior executives, researching accounts, and hitting monthly quota targets. Requirements include 2-4 years of sales experience, high-volume outbound prospecting, strong multi-tasking and communication skills in Portuguese and English, a bachelor’s degree, and a commitment to diversity, inclusion, and accommodation, with AI screening and equal opportunity policies noted.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.