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The role is an AI Sales Specialist at Zendesk for the LATAM SMB market, a quota-carrying overlay position that collaborates with the Core Account Executive team to prospect, demo, and close sales of Zendesk’s AI products. Key responsibilities include owning sales quotas, partnering with Core AEs to grow revenue from existing Zendesk accounts and new business, building relationships with customers using a value-based approach, leading approved AI POCs, and working with the AI Success team to identify expansion and cross-sell opportunities. The role also entails AI sales enablement, acting as a subject-matter expert and driving enablement initiatives across the territory to keep Core AEs informed on product updates, plays, and market insights. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or the CX space), strong communication skills, willingness to travel, and preferably overlay/co-sell experience. Zendesk promotes a hybrid work model with in-office requirements, values diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening in compliance with its policies.

The role is an AI Sales Specialist at Zendesk in a quota-carrying overlay position, responsible for driving growth and adoption of the AI product suite by prospecting, demoing, and closing deals with the Core Account Executive team in the EMC segment of the AMER region. Main responsibilities include owning sales quotas, collaborating with the core sales team to drive revenue from existing Zendesk accounts and new business, building strong customer relationships with value-based selling, and leading AI POCs while working with the AI Success team to identify expansion/cross-sell opportunities and optimize AR potential. The role includes AI sales enablement: acting as a subject matter expert for AI solutions and owning enablement initiatives in the assigned territory, ensuring product updates, sales plays, and market insights reach the Core AEs to aid prospecting and qualification. The candidate should have proven quota-carrying sales experience (preferably in Conversational AI or CX), be results-oriented with excellent communication skills, willing to travel, and ideally have overlay/co-sell experience; plus in-depth knowledge of the AI Agent portfolio and AI technologies to tailor demos and demonstrate value. Zendesk emphasizes a hybrid, inclusive culture with competitive pay and benefits, flexible work arrangements, and a commitment to diversity and accessibility, including accommodations for applicants and potential AI screening as part of the process.

The job involves responding to numerous inbound leads and customer inquiries via phone, chat, and email, while driving online business conversions for Zendesk products. Responsibilities include conducting discovery calls, providing demos, and meeting established SLAs and KPIs, with an emphasis on activity and revenue goals. Candidates should have excellent English communication skills, over a year of sales experience (preferably in software/SaaS), and the ability to manage high volumes of opportunities in a fast-paced environment. Zendesk promotes a fulfilling workplace culture with flexible hybrid working arrangements, emphasizing community engagement, diversity, and inclusion. The company utilizes AI for application screening and ensures equal opportunity employment, providing accommodations for applicants with disabilities.

Zendesk is hiring a Manager of Engagement Managers for Brazil and the LATAM region to lead project success and build partnerships across departments. Key responsibilities include team leadership and development, regional business ownership, customer success management, cross-functional partnerships, and participation in global initiatives. Candidates should possess strong leadership experience in project delivery, effective management of customer escalations, and proficiency in enterprise methodologies like PMP and Agile. The position requires fluency in Portuguese and English, with Spanish as a plus, and involves travel across the region. Zendesk promotes a diverse and inclusive workplace and offers a flexible hybrid work environment for its employees.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring advanced project management, communication, and strategic thinking skills. Responsibilities include nurturing client relationships at all levels, overseeing project delivery, enhancing methodology, mentoring junior team members, and managing risks while ensuring alignment with client objectives. The position demands over five years of client-facing experience, exceptional leadership capabilities, and proficiency in project management tools. Zendesk promotes a supportive workplace culture that values work-life balance, diversity, and community engagement, offering a hybrid work model. The company also emphasizes its commitment to equal opportunity and inclusivity in its hiring practices.

Zendesk is looking for a Staff Accountant to join its Global Accounting Team, responsible for maintaining and reconciling the general ledger and assisting with the month-end close process. The role involves implementing accounting policies according to GAAP, collaborating with various departments, and managing accounts payables and receivables, tax issues, and customer invoicing. Ideal candidates should have a Bachelor's degree in Accounting or Finance, at least two years of accounting experience (preferably from a Big 4 firm), and familiarity with US and local GAAP. Candidates with experience in public companies, knowledge of indirect tax regulations, and skills in NetSuite or large-scale ERP systems are preferred. Zendesk promotes a hybrid work environment and emphasizes diversity and inclusion, providing equal opportunities to all applicants.

The Senior Services Consultant at Zendesk will be responsible for leading the technical delivery of solutions for customers, from gathering requirements to implementation. Key responsibilities include serving as a subject matter expert on Zendesk for Contact Center, leading design workshops, configuring services in AWS, collaborating with cross-functional teams, and providing training to clients. Candidates should have over three years of customer-facing experience, expertise in Amazon Connect, and hands-on experience with AWS technologies and scripting. Zendesk promotes a hybrid work culture, allowing flexibility while encouraging in-office collaboration. The company values diversity, equity, and inclusion, and is committed to providing a supportive work environment for all employees.

The Senior Technical Architect at Zendesk is responsible for developing tailored technical solutions that meet customer business needs, primarily using Zendesk functionalities. Responsibilities include managing customer implementation projects, configuring AWS resources, leading technical projects, mentoring junior staff, and collaborating with various team members to design solutions. The ideal candidate should possess significant experience with Amazon Connect, cloud-based solutions, programming languages, and project management, demonstrating strong analytical and organizational skills. Zendesk offers a hybrid work environment, competitive benefits, and a commitment to diversity and inclusion, while also ensuring a work-life balance for its employees. Additionally, the company emphasizes transparency in hiring processes and the ability to accommodate applicants with disabilities.