The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a Senior Growth Marketing Manager to lead measurable, scalable growth for the LATAM region across the entire customer lifecycle, aligned with global marketing objectives. The role involves developing and executing LATAM-focused digital marketing strategies, collaborating with field marketing, sales, and performance marketing teams to drive pipeline growth and cohesive programs in the region. Key responsibilities include co-owning the LATAM performance marketing strategy with channel owners, mapping the LATAM customer journey, identifying friction and growth opportunities through data-driven testing, analyzing cross-channel performance, monitoring funnel metrics, aligning on goals and audience segmentation, and coordinating integrated activation across paid, owned, and earned media. Qualifications require 7+ years in data-driven digital and performance marketing (B2B SaaS, LATAM), strong analytics with tools like Google Analytics, Looker, or Tableau (SQL a plus), hands-on marketing automation and CRM experience (Marketo, Eloqua, Pardot; Salesforce, HubSpot), and preferred ABM experience with proven cross-functional collaboration. Zendesk emphasizes a hybrid work model, diversity and inclusion, fair hiring with AI screening, and accommodations, with the role requiring some in-office presence in LATAM as determined by the hiring manager.

Zendesk is hiring a Managed Services Consultant who acts as an experience-maker for enterprise customers, helping them use, see, and value Zendesk by extending their teams through excellent customer service and hands-on support. You will manage a portfolio of Managed Services customers, maintain and prioritize a backlog of work, remain expert across the Zendesk product line, educate customers to proactively optimize their setup, delegate requests as needed, and help establish world-class service standards. Key duties include providing business consultation, defining the problem with customers, configuring Zendesk to meet goals, managing competing priorities across multiple customers, and responding to high-profile escalations to sustain loyalty. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship-management skills, empathy, technical aptitude, and willingness to travel up to 20%. Zendesk emphasizes diversity and inclusion, offers flexible/hybrid work options, and provides accommodations for disabilities; they may use AI to screen applications and position themselves as an equal opportunity employer.

Zendesk is hiring a Senior Customer Success Manager who will act as a strategic advisor, leveraging Zendesk’s AI-powered technologies to guide customers to desired business outcomes, own relationships, and accelerate growth. The role’s overarching objective is proactive customer health management and value realization through product adoption, ROI articulation, and expansion of AI capabilities with customers. You will own the customer lifecycle—from onboarding to renewal—design and execute outcome-driven success plans, drive product adoption, advise on solution fit and integration, and identify expansion opportunities using data-driven insights. Requirements include at least 5+ years in customer success/experience, enterprise SaaS/GTM experience, a relevant bachelor’s degree, ability to influence stakeholders, proficiency with CS tools like Gainsight, and strong program management and data-analysis skills. The role offers a hybrid onsite/remote arrangement, emphasizes Zendesk’s commitment to diversity and inclusion, notes AI screening of applications, and provides information on accommodations and EEO rights.