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Zendesk is seeking a Sales Operations Lead for APAC to drive operational excellence and empower the ANZ sales team in a fast-moving SaaS environment. The role reports to the Sr. Director of GTM Operations, APAC and serves as the go-to operations partner for the Regional VP of Sales for ANZ and the Regional VP of SMB sales for APAC, shaping the regional sales strategy. Responsibilities include acting as the RVPs' operational right hand, managing forecasting, territory planning, pipeline management, demand generation, and quarterly business reviews, plus ensuring data quality and scalable workflows. Candidates should have 3+ years in sales ops or GTM strategy in SaaS, strong analytics and CRM expertise (especially Salesforce), and experience leveraging AI/LLMs, with a collaborative, growth-minded, team-first approach. Zendesk emphasizes hybrid work, diversity and inclusion, AI screening of applicants, and is an AA/EEO employer offering accommodations.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform that streams high-quality data from Kafka to Snowflake via Snowpipe Streaming, with a strong emphasis on data quality, observability, and pipeline reliability. The role entails designing and maintaining scalable data systems, owning ingestion reliability on AWS, building core platform components with Kafka and Snowpipe Streaming, and developing robust monitoring and alerting. Key responsibilities include designing and maintaining data quality systems and pipelines, collaborating across teams to close gaps in data quality and tooling, and creating internal tooling for schema validation, data experimentation, automated checks, and Protobuf-based schema management for lineage. Core skills required include solid programming experience (preferably Java; Python, Go, or Ruby also acceptable), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, SQL for diagnostics, and containerization and observability practices. Nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native data platforms, and dbt or ELT frameworks; the role is hybrid with at least 8 in-office days per month, and Zendesk emphasizes equal opportunity, diversity, and accommodations, with AI screening permissible under company policy.

The APAC CTO at Zendesk will partner with customers in APAC to understand their AI transformation journey and ensure the product roadmap reflects market CX and AI trends, while influencing global strategy and leading major transformational initiatives and annual Corporate Development transactions. The role’s responsibilities include driving customer success with Zendesk products, acting as executive sponsor for regional customers, shaping strategy with Corporate Development, and creating CX/AI thought leadership content and external messaging with GTM and PR. It requires building cross-functional alignment, providing a single point of contact across products, synthesizing APAC customer priorities to influence the global product roadmap, and enabling GTM teams with region-specific messaging. The position also entails developing regional technology partnerships, engaging with CX communities, and maintaining credibility with C-level executives through confident, engaging communication and strong relationships with sales, while collaborating with GTM, Product, and Engineering teams globally. The ideal candidate has 10+ years of CX leadership, a strong product and AI background, cross-functional collaboration skills, systems thinking, executive gravitas, and the ability to translate business needs into product plans, with English fluency and APAC language skills a plus, all within Zendesk’s inclusive, hybrid work culture.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service SaaS business by building relationships with decision-makers, acquiring new customers, and expanding existing partnerships. The role focuses on positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to support purchasing decisions. Candidates should have a BA/BS, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota record, and the ability to navigate complex multi-month sales cycles with proof-of-concept stages. The position requires strong communication, an entrepreneurial, collaborative mindset, and willingness to travel, with a hybrid work model that combines in-office and remote work. Zendesk emphasizes equal opportunity, diversity, and accommodations, notes that AI may screen applications, and provides information about accessibility and EEO rights.

Zendesk is seeking a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo, enabling customers to search knowledge, create and update tickets, extract context, and automate workflows inside partner environments. The role involves designing and deploying resilient, scalable, and secure LLM-powered integrations, owning architectural decisions across the stack, refining APIs with backend and frontend engineers, mentoring engineers, partnering with Product and Design to deliver usable, high-performance features, and championing engineering best practices such as automated testing, CI/CD, and observability. Requirements include 8+ years building distributed applications, Go expertise or equivalent, strong JavaScript/TypeScript and React skills, experience with API boundaries (REST, GraphQL, event-driven), proven work with LLM APIs, a high bar for software quality, mentoring ability, a pragmatic product mindset, and excellent communication. Bonus points go to experience integrating with Jira/Slack/Shopify/MS Teams, agentic workflows or LLM automation, and building developer tools to boost productivity. The tech stack features Go and TypeScript, React-based frontends, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3; the role offers hybrid work with a Melbourne hub office requirement, a strong engineering culture and learning budget, competitive compensation, and Zendesk’s commitment to fairness, with accessibility accommodations and AI screening where applicable.

The role is centered on recruiting new partnerships and collaborating with the Enterprise and Commercial sales teams to drive new bookings, expansion bookings, and customer acquisitions with partners, while accelerating opportunity velocity and conveying partner value to sales. It also involves creating and executing a regional go-to-market strategy, coordinating with regional field and channel marketing to fund partner-led campaigns with measurable ROI, and serving as the day-to-day liaison to drive incremental revenue through partner initiatives. The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and tech companies, strong executive presence, a solid understanding of Zendesk’s value proposition and how partners monetize services, and a proven ability to present to partners and prospects (with a track record of carrying a quota). The role offers full flexibility, with work primarily remote or from the Melbourne office, supported by digital tools and the option to use Zendesk offices or flex spaces, plus occasional in-person gatherings. Zendesk emphasizes its mission as the intelligent heart of customer experience, supports a hybrid work model, notes AI may be used in screening, and commits to equal opportunity, diversity and inclusion, with accommodations available for applicants who need them.

Zendesk’s mission is to make customer experiences better, and its AI/ML Platform team is building GenAI infrastructure to power next-generation AI-driven features across the product. The Senior Machine Learning Engineer will develop secure, scalable, developer-friendly platforms and partner with staff engineers, product managers, and other ML teams to deliver production-grade AI capabilities at Zendesk. Responsibilities include building GenAI infrastructure (LLM proxies, benchmarking, orchestration), designing the Zendesk LLM Proxy for safe, observable, and cost-optimized access to multiple foundation models, enabling agentic workflows, and driving observability, security, reliability, and cost attribution. Requirements include 5+ years of ML systems experience at scale, knowledge of model registries, feature stores, and inference, familiarity with LLM ecosystems and GenAI infrastructure, proficiency in Python/Java/Scala/Go/Ruby, and experience with cloud platforms, Kubernetes, Docker, distributed systems, plus strong CI/CD and production deployment skills. Bonus points go to experience with agentic workflows or automation using LLMs and building developer tools; the tech stack includes Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, and Zendesk supports a hybrid work model while actively promoting diversity, inclusion, and accommodations with AI screening as part of the process.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.

Zendesk is hiring a Program Manager for the Product Development team (Zendesk Platform) to coordinate cross-functional work with Product Management and Engineering and to drive initiatives that span multiple products with a global reach across EMEA, APAC, and AMER. The role involves delivering engineering programs on time by partnering with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales, while helping to build roadmaps, align dependencies, and broker commitments from other teams. Responsibilities include identifying and mitigating risks, owning regular status reporting, facilitating meetings and team ceremonies, building positive relationships, and continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with cross-functional delivery, ability to independently drive program activities, familiarity with Agile tools (Jira, Confluence, Trello, Productboard, Smartsheet), understanding organizational dynamics, experience implementing PM frameworks, strong problem-solving, adaptability, effective communication, and facilitation, plus managing issues and dependencies. Preferred qualifications encompass prior software-company experience with engineering programs and feature releases, familiarity with OKRs, ability to build buy-in and governance, and the capability to influence initiatives across multiple teams; the role also notes a hybrid work model, emphasizes diversity and inclusion, mentions AI screening, and offers accommodations for applicants with disabilities.