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Zendesk is seeking an Engineering Manager for its AI/ML Platform team to enhance customer experience through AI-driven applications. The role involves leading a team to create essential infrastructure for Large Language Model (LLM) applications while ensuring secure, efficient, and scalable solutions. Responsibilities include managing the LLM Proxy, collaborating with cross-functional teams to align with company strategies, and fostering strong engineering practices. Candidates should have experience in managing engineering teams, a solid understanding of ML/AI components, and strong communication skills. Zendesk offers a supportive work environment with flexible hours, opportunities for professional growth, and a commitment to diversity and inclusion.

Zendesk seeks Customer Advocates to facilitate exceptional customer experiences using their multi-product platform, which supports interactions via chat, email, phone, and social media. Ideal candidates are skilled in technical support, capable of guiding customers through their journey in real-time, and eager to learn new products. Responsibilities include responding to customer queries, leading them to resolution, educating users, and collaborating with colleagues to enhance the overall support experience. The company values individuals who are people-oriented, analytical, and effective communicators, able to thrive in a hybrid work environment that blends in-office and remote flexibility. Zendesk promotes an inclusive workplace and encourages applicants from diverse backgrounds to apply, ensuring equal employment opportunities for all.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in their SaaS offerings by acquiring new customers and expanding existing accounts. The role involves building relationships, ensuring customer satisfaction, and utilizing data insights to enhance sales strategies and retention efforts. Candidates should have at least two years of B2B sales experience, particularly in the SaaS sector, along with strong presentation, negotiation, and organizational skills. Education requirements include a BA/BS degree or equivalent experience, and familiarity with key sales tools like Salesforce and Outreach is preferred. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Account Executive to enhance their B2B sales efforts in the SaaS sector, focusing on relationship-building and product solutions. The role involves driving revenue growth by acquiring and managing commercial customers, ensuring their satisfaction and exploring opportunities for account expansion. Candidates should have at least three years of experience in B2B sales, with skills in navigating complex sales cycles and engaging with decision-makers at various organizational levels. Additionally, candidates must possess strong negotiation, presentation, and strategic relationship management abilities. Zendesk emphasizes an inclusive work environment and offers a hybrid working model, supporting both in-office collaboration and remote flexibility.

The job description outlines the role of a Senior Solutions Architect who will act as a key technical expert during the pre-sales process at Zendesk. Responsibilities include providing technical support to the sales team, creating professional service estimates, and articulating complex technical concepts to various audiences. Candidates should have over six years of customer-facing experience, hands-on experience with cloud-based solutions, and strong knowledge of cloud technologies, particularly Amazon Connect. Exceptional communication skills and the ability to translate business objectives into technical solutions are essential. This position offers a hybrid work experience, emphasizing collaboration and inclusivity while allowing for remote work flexibility.

Zendesk is seeking a Senior Director for APAC Go-To-Market (GTM) Operations to drive growth and deliver exceptional customer experiences through data-driven decision-making. The role involves championing business transparency, managing GTM planning, and leveraging AI and business intelligence for insights to optimize sales processes. Additionally, the director will be responsible for enhancing Salesforce tools based on APAC business needs and representing the Regional Sales Leader during key decisions. Candidates should have over 10 years of experience in sales operations, familiarity with AI applications, and strong communication skills, along with a passion for fostering an inclusive workplace culture. The position supports a hybrid work model, combining onsite collaboration with flexibility for remote work.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk is seeking a leader to develop and execute the AWS go-to-market strategy for a specific country, with a primary focus on building partnerships to drive business growth. This position involves advocating for AWS within Zendesk and enhancing the visibility of Zendesk's offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk sales teams, co-selling strategies, driving event sponsorships, and generating marketing campaigns to bolster pipeline development. Candidates should have extensive experience with AWS partnerships, a deep understanding of AWS programs, and a proven track record of driving growth through alliances. The company emphasizes a fulfilling, inclusive work environment with a focus on diversity and equity.