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Zendesk is seeking a Senior ML Engineer to lead the development of its GenAI infrastructure, which supports AI-driven customer experience enhancements for over 125,000 global brands. The role involves building platforms such as LLM Proxy and benchmarking frameworks, collaborating with various teams to ensure scalable and reliable ML systems. Candidates are expected to have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming languages relevant to server-side development. The position offers a dynamic work environment with multiple benefits, including flexible working hours, professional development funds, and a focus on work-life balance. Zendesk emphasizes its commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking a Senior Director for APAC Go-To-Market (GTM) Operations to drive growth and deliver exceptional customer experiences through data-driven decision-making. The role involves championing business transparency, managing GTM planning, and leveraging AI and business intelligence for insights to optimize sales processes. Additionally, the director will be responsible for enhancing Salesforce tools based on APAC business needs and representing the Regional Sales Leader during key decisions. Candidates should have over 10 years of experience in sales operations, familiarity with AI applications, and strong communication skills, along with a passion for fostering an inclusive workplace culture. The position supports a hybrid work model, combining onsite collaboration with flexibility for remote work.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in the SaaS landscape, focusing on acquiring new customers and expanding existing accounts. The role involves managing customer relationships, enhancing revenue through cross-selling, and utilizing data insights for prospecting and retention strategies. Candidates should have at least two years of B2B sales experience, preferably in SaaS, along with strong communication skills and the ability to build relationships with key decision makers. Zendesk promotes a fulfilling work environment with a hybrid working model and values diversity, equity, and inclusion. The company is committed to providing accommodations for applicants with disabilities throughout the hiring process.

Zendesk is seeking a Senior Machine Learning Engineer to enhance its AI/ML infrastructure, crucial for the company's mission to improve customer experience for over 125,000 brands. The role involves developing secure and cost-effective ML platforms, managing LLM applications, and collaborating with various teams to build production-ready systems. Responsibilities include creating benchmarking frameworks for LLMs, designing an LLM Proxy, and implementing best practices for system observability and reliability. Candidates should have over five years of experience in deploying ML systems, familiarity with ML infrastructure, and proficiency in server-side programming languages. Zendesk offers flexibility, opportunities for professional growth, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior ML Engineer to enhance their AI/ML Platform, which is crucial for improving customer experience through AI-driven applications. The role involves leading the development of GenAI infrastructure, including tools for benchmarking, A/B testing, and workflow orchestration, while collaborating closely with various teams to create scalable and reliable ML systems. Candidates should have over five years of experience in deploying ML systems and familiarity with core infrastructure components, cloud services, and programming in languages like Python or Java. The position also involves implementing best practices for observability, cost management, and security within AI services. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering various benefits like professional development funds and flexible working hours.

Zendesk aims to enhance Customer Experience through its products that service over 125,000 global brands. The AI/ML Platform team is pivotal in this mission, developing the infrastructure to support AI-driven applications, particularly focusing on Large Language Models (LLMs). They are seeking an Engineering Manager to lead the development of GenAI infrastructure, which includes LLM Proxy and various ML platform tools, ensuring alignment with company strategy while maintaining software quality. The ideal candidate should have extensive experience in managing engineering teams within the ML/AI field, along with a deep understanding of LLM systems and associated platform components. Zendesk promotes a hybrid work environment emphasizing flexibility, professional growth opportunities, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Global Security & Safety (GSS) Analyst for their Melbourne office, a junior-level position focused on ensuring the safety of employees and assets across the Asia-Pacific region. The role involves monitoring physical threats, responding to incidents, and producing intelligence reports based on open-source information. Candidates should possess strong interpersonal and communication skills, a customer-centric mindset, and a keen interest in learning about corporate security. Basic qualifications include 1-2 years of relevant experience and proficiency in analytical report writing, while preferred qualifications comprise military or law enforcement experience and knowledge of physical security systems. Zendesk promotes a hybrid work model, emphasizing collaboration in the office while allowing remote work flexibility, and is committed to diversity and inclusion in the workplace.

Zendesk is a leading Customer Experience and Support Platform that is rapidly expanding its suite of products. The company is seeking motivated individuals who are eager to pursue a career in software sales, even without previous experience, to fill a hunting sales role focused on engaging prospective organizations. Key responsibilities include understanding client challenges, generating a sales pipeline, and partnering with internal teams to identify target prospects. Ideal candidates should have at least two years of sales experience, excellent communication skills, and a competitive mindset. Zendesk promotes a high-performance culture that values diversity and offers a hybrid work environment for effective collaboration and flexibility.

Zendesk is seeking a member for their globally distributed Product Security team, which focuses on securing applications, infrastructure, and data. The role involves collaborating with engineering teams to implement secure design practices for AI products, conducting architecture reviews, mentoring fellow team members, and developing scalable security solutions. Candidates should have 10 years of security experience, including at least five in secure software development, as well as proficiency in programming, AWS, modern web technologies, and communication skills. Preferred qualifications include experience with application security, participation in bug bounties, and relevant security certifications. The position is designed for a hybrid work environment, balancing in-office collaboration with remote flexibility.

Zendesk is seeking a leader to develop and execute the AWS go-to-market strategy for a specific country, with a primary focus on building partnerships to drive business growth. This position involves advocating for AWS within Zendesk and enhancing the visibility of Zendesk's offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk sales teams, co-selling strategies, driving event sponsorships, and generating marketing campaigns to bolster pipeline development. Candidates should have extensive experience with AWS partnerships, a deep understanding of AWS programs, and a proven track record of driving growth through alliances. The company emphasizes a fulfilling, inclusive work environment with a focus on diversity and equity.