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Zendesk is hiring a Australia-based Customer Success Manager to guide APAC brands through AI-enabled digital transformation and own the full lifecycle from ROI to expansion. The role acts as the orchestrator of the customer journey, owning health/retention/advocacy, driving AI adoption, advising on solution fit, leading renewals, and using data tools like Gainsight to forecast risks and uncover trends. The candidate should blend strategic consulting with technical fluency, be comfortable translating complex tech for executives, and demonstrate ownership, analytical storytelling, and a humble/hustle mindset. Basic qualifications include 5+ years in customer success or CX, GTM experience in enterprise tech/SaaS, a relevant bachelor’s degree, hands-on SaaS/AI adoption experience, and proficiency with CS tools and quantitative analysis; preferred qualifications include enterprise market knowledge, project management skills, and experience as an innovation partner. The role is hybrid with some in-office days in Australia, and Zendesk emphasizes diversity and inclusion, mentions AI may screen applicants, and offers accommodations for disabilities.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow the SMB SaaS base by hunting new opportunities, closing deals of varying sizes, and building relationships across teams to align solutions with customer goals. The role focuses on driving revenue, acquiring new customers, nurturing relationships, cross-selling, using data and customer history to prospect and retain clients, articulating product benefits, leading competitive sales cycles, maintaining a strong Salesforce pipeline, forecasting accurately, and collaborating with internal teams to hit KPIs. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS sales or solution engineering with a proven target achievement, strong presentation and negotiation skills, account management and prospecting abilities, an entrepreneurial mindset, and familiarity with Salesforce and Clari. The position offers a hybrid work setup with part-time onsite presence and remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accessibility, notes that AI may be used in screening, and provides accommodations for disabilities along with contact information for requests.

Zendesk is recruiting a Corporate Account Executive to grow its Australia-based B2B SaaS sales by hunting new opportunities, closing deals, and deepening relationships aligned to customers' goals. The role involves driving top-line revenue, managing and expanding accounts, cross-selling, using data and customer history to prospect and retain clients, leading competitive sales cycles, and maintaining a Salesforce-based pipeline with accurate forecasts. Qualifications include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven target record, strong presentation and negotiation skills, and familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal opportunity, and an inclusive culture, noting that AI may be used in screening and accommodations are available for disabilities where applicable. The company describes its mission as delivering an intelligent heart of customer experience and enabling collaboration across global offices, with some in-office attendance required as determined by the hiring manager.

Zendesk's Core Services team in Melbourne is building the AI-powered backbone of its global customer experience, responsible for high-scale distributed systems and embedding AIOps to automate incident triage and boost developer productivity. You’ll lead and empower a cross-functional team, define the modernization roadmap for platform components (Orchestration, Data Delivery, Auth), and balance keeping the lights on with bold innovation. You’ll pioneer MLOps by establishing deployment patterns for platform-facing models, focusing on embeddings, ranking, and observability, while driving execution with PMs using DORA metrics and error budgets and advocating operational excellence with modern CI/CD, canary deployments, and strong observability. The ideal candidate has 2+ years of production leadership, 5+ years in complex distributed systems (Ruby, Java, or Scala), deep cloud-native experience with AWS, Kubernetes, and CI/CD, plus a strong interest in AIOps/MLOps and clear communication. Zendesk offers a hybrid Melbourne-based role with competitive pay and benefits, a commitment to diversity and inclusion, and accommodations on request, with bonus points for SaaS-scale experience, SageMaker/MLflow or vector search familiarity, and a track record of major re-architectures that reduced costs or improved velocity.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

- This is a partner sales role focused on recruiting new partnerships and working with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions with partners. - Responsibilities include accelerating opportunity velocity with sales teams and partners, evangelizing SI partner and technology alliance capabilities to Zendesk sales, and creating/executing a regional go-to-market strategy plus partner-led campaigns with regional marketing to demonstrate ROI, while serving as the day-to-day liaison between partners and Zendesk sales to drive incremental revenue. - The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and BPO consultancies, strong executive presence, a solid understanding of Zendesk’s value proposition, tech savviness, comfort in a fast-paced environment, and a proven track record of meeting quotas and building cross-functional relationships. - The role offers full flexibility, with options to work remotely or from the Melbourne office, supported by digital tools and occasional in-person meetings or events at Zendesk spaces. - Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and notes that AI may be used in screening; accommodations are available for applicants with disabilities upon request.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join its AI Delivery team and serve as the technical and product expert for the AI-powered Resolution Platform, guiding global brands through Generative AI to realize immediate business value. The role targets a high-agility Technical Consultant with SaaS Professional Services experience who can translate complex AI blockers into business solutions and drive customer adoption via data-driven roadmaps. Responsibilities include leading configuration, integration, and design for the Zendesk AI Platform, managing end-to-end AI implementations, driving adoption and change management, collaborating with Sales and Customer Success on AI roadmaps, and delivering measurable CX and AI adoption outcomes. Basic qualifications include 3+ years in Professional Services or Consulting, enterprise tech/SaaS GTM experience, experience designing success plans, and a bachelor's degree; preferred qualifications cover AI strategy or project management certifications, familiarity with Generative AI and LLMs, and proven cross-functional program management. Zendesk notes a hybrid work model, emphasizes diversity and inclusion, may use AI in screening, and provides accommodations with a contact for accessibility needs.

Zendesk is hiring an AI Services Consultant on its Professional Services AI Delivery team to guide configuration and delivery of the Zendesk AI Platform for global brands, driving immediate business value in the Generative AI era. The ideal candidate is a high‑agility Technical Consultant with deep SaaS Professional Services experience who can translate complex AI blockers into strategic business solutions and build data‑driven roadmaps to drive customer adoption. Responsibilities include serving as the Technical AI Expert, leading end-to-end AI implementations with clear scope and timelines, facilitating change management, and partnering with Sales and Customer Success to align on the customer's AI Roadmap and ensure measurable CX improvements. Basic qualifications include 5+ years in Professional Services or Consulting, enterprise technology or SaaS GTM experience, and a bachelor’s degree; preferred qualifications include AI strategy or PM certifications, familiarity with Generative AI/LLMs, and proven program management for large-scale software adoption. The role supports a hybrid onsite/remote work model, with some in-office time determined by the hiring manager, and Zendesk emphasizes diversity, inclusion, fair screening practices, and reasonable accommodations for applicants.