The Ampin App
deep insights into the Atlassian community

SmartBear delivers application integrity for modern tech stacks with governance to operate at AI speed and scale, offering deep test automation, API lifecycle management, and observability that integrate across the SDLC to raise quality for delivery teams. The company is trusted by more than 16 million developers across 32,000 organizations, including 75% of the largest financial institutions, with brands such as Swagger, TestComplete, Reflect, QMetry, and Zephyr, while supporting a collaborative open source community. SmartBear also highlights its open source community and invites people to learn more at www.smartbear.com or follow the company on LinkedIn, X, and Reddit. The Renewals Advisor role focuses on nurturing customer relationships as a trusted advisor, driving retention and loyalty, ensuring onboarding and adoption to maximize license utilization, and identifying upsell and cross-sell opportunities. Requirements include 2–4 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management or customer success experience as a plus, strong communication and relationship-building skills, and the ability to consult remotely or onsite, all within a culture that emphasizes growth, inclusivity, and equal opportunity across a global footprint.