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The Customer Support team at Miro aims to help customers quickly solve problems with empathy and proactive, enterprise-grade support, supporting users across Asia Pacific and globally from hubs including Sydney. The role focuses on expanding the regional team (including the Japan market), delivering support in Japanese and English, and operating in a hybrid model with 2 days per week at the Sydney CBD hub and flexible remote work. Responsibilities include critically analyzing and responding to inquiries, ensuring stability of major functions with product and engineering, becoming a product expert, collaborating cross-functionally, and leading projects to improve support delivery and processes. Requirements are 1–3 years in a customer-facing role (SaaS preferred), native or JLPT N1-level Japanese with high Keigo fluency, fluent English, strong troubleshooting skills, a proactive customer-journey mindset, and a collaborative team spirit. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and a learning and development stipend, all within a diverse, inclusive culture that aims to empower teams to create the next big thing.

The Customer Support team at Miro aims to help customers quickly solve problems with empathy and high-quality service, working across five global hubs to support Asia Pacific and beyond. The open role in Sydney supports the APAC region (including Japan), offers multilingual customer support, and includes an onboarding program, with a hybrid work model (2 days per week in the CBD hub) though remote work is available. You will analyze and respond to inquiries about using or administering Miro, proactively ensure major functions' stability with product and engineering, become a daily product expert, and lead or participate in cross-functional improvement projects. Requirements include 1-3 years in a customer-facing role (SaaS preferred), native or JLPT N1-level Japanese with strong Keigo and fluent English, plus troubleshooting, proactive mindset, and a team-player attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details, while Miro emphasizes belonging, diversity, and collaboration as part of its mission.

The Customer Support team at Miro helps customers quickly solve problems to use the platform for co-creation, delivering empathetic, high-quality service and aiming to stay one step ahead with enterprise-grade support. The Sydney team plays a major role, assisting users from the Asia-Pacific region and ensuring continuous coverage for global customers, with five hubs worldwide working together as a team. The role is open to grow the team in the region (including Japan), offering a diverse, language-friendly environment and a comprehensive onboarding program; we operate in a hybrid model with 2 days per week in the Sydney CBD hub, though remote work is flexible. You’ll analyze and respond to inquiries about using or administering Miro, proactively support major function stability with product/engineering, become a product expert, collaborate cross-functionally, and lead or participate in process-improvement projects. Requirements include 1-3 years in customer-facing roles (SaaS a plus), native or JLPT N1-level Japanese with high proficiency in Keigo and fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented attitude; benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific differences and a commitment to diversity and inclusion.

The Customer Support team helps customers quickly solve problems and use Miro to co-create, delivering empathetic, proactive, high-quality service and enterprise-grade support. The Sydney-based team supports users across the Asia Pacific region and globally, with five support hubs worldwide, and the role will expand to include the Japan market, operating in a hybrid model with two days per week in the Sydney CBD hub and flexible remote work. Responsibilities include critically analyzing and responding to inquiries, proactively ensuring stability of Miro's major functions with product and engineering, becoming a daily product expert, and leading or participating in cross-functional improvement projects. Requirements include 1-3 years in a customer-facing/SaaS role, native or JLPT N1-level Japanese with Keigo, fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented mindset. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with Miro's commitment to diversity and inclusion and information about the Recruitment Privacy Policy.

The Customer Support team at Miro aims to help customers solve problems quickly with empathy and deliver enterprise-grade support while growing skills across the globe, with the Sydney hub playing a major role for Asia Pacific and collaboration across five global support hubs. The role is being opened to meet regional demand including Japan, offering a diverse multilingual team and a hybrid work model (2 days per week in the Sydney CBD hub) with flexibility for remote work, and a preference for candidates who live in Sydney to participate in hub activities. Key responsibilities include critically analyzing and responding to inquiries about using or administering Miro, proactively ensuring the stability of major functions in collaboration with product and engineering, becoming a daily product expert, collaborating cross-functionally, leading or participating in projects to improve support delivery, and participating in a comprehensive onboarding and enablement program. Requirements include 1-3 years in a customer-facing or SaaS support role, native or JLPT N1-level Japanese (with Keigo) and fluent English, strong troubleshooting and problem-solving abilities, a proactive customer-journey mindset, and a collaborative, team-oriented attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations, while Miro emphasizes diversity, inclusion, belonging, and provides information about its product, mission, and global presence.

The text describes Miro’s Customer Support team, whose mission is to help customers solve problems quickly with empathy and deliver enterprise-grade support, with the Sydney team playing a key role in APAC and providing global coverage. The role is opening to grow the team in the region (including Japan) and offers a hybrid work model (2 days a week in the Sydney CBD hub, with remote flexibility) while ideally requiring the candidate to live in Sydney. You’ll analyze and respond to customer inquiries, proactively ensure major functions’ stability with product and engineering, become a product expert, collaborate cross-functionally, and lead or participate in projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS a plus), native or JLPT N1-level Japanese with fluent English, strong troubleshooting and communication skills, and a proactive, team-oriented mindset. The package highlights benefits, ongoing learning, and a diverse, inclusive culture, as Miro emphasizes belonging, a global footprint, and a mission to empower teams to create the next big thing.

The Customer Support team at Miro aims to help customers quickly solve problems, deliver enterprise-grade support with empathy, and think ahead to exceed expectations, with the Sydney hub playing a major role in APAC and coordinating with five global hubs. The role is part of the regional expansion (including Japan), offering bilingual support in Japanese and English, with a hybrid work model—2 days a week in the Sydney CBD hub and flexibility to work from home. Responsibilities include analyzing and responding to customer inquiries about Miro products, ensuring the stability of major functions with product/engineering, becoming a product expert, collaborating cross-functionally, and leading projects to improve support delivery. Requirements are 1-3 years in customer-facing roles (SaaS experience preferred), native or JLPT N1-level Japanese with Keigo, fluent English, strong problem-solving, proactive ownership of the customer journey, and a team-player mindset. Benefits include an equity option, wellbeing support, WFH equipment allowance, annual Learning & Development stipend, and a diverse, inclusive culture, with Miro's Recruitment Privacy Policy governing applicant data.

The Customer Support team at Miro helps customers quickly resolve issues with empathetic, proactive, enterprise-grade service, and the Sydney hub plays a major role in APAC coverage and global support. The role is opening to grow the team in the region (including Japan), offering multilingual support, a comprehensive onboarding, and a hybrid work model with two days per week in the Sydney CBD hub and flexibility to work from home. You will critically analyze and respond to inquiries about using or administering Miro, proactively ensure the stability of major functions with product and engineering, become a Miro expert, and lead or participate in projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS is a major plus), native or JLPT N1-level Japanese with high Keigo and fluent English, strong troubleshooting and communication skills, a proactive customer-journey mindset, and a collaborative, team-player attitude. What’s in it for you is a global benefits package (equity, wellbeing, equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, and the opportunity to contribute to Miro’s mission of empowering teams to create the next big thing, with Recruitment Privacy Policy governing applicant data.

The Customer Support team's mission is to help customers quickly solve problems and use Miro effectively, delivering high-quality, empathetic service and proactively thinking ahead to solutions while building enterprise-grade support skills. The Sydney team plays a major role in supporting the Asia Pacific region and ensuring global coverage across five hubs through collaborative teamwork to win as a world team. The role is expanding to meet regional demand (including Japan), working with a diverse, multilingual global team to expand support while developing troubleshooting, technical, problem-solving, and communication skills via email, chat, and occasional calls, with a comprehensive onboarding program. Mironeers work in a hybrid model (2 days per week in the Sydney CBD hub) with a preference for candidates living in Sydney to participate in hub activities, though working from home is flexible when needed. Requirements include 1-3 years in customer-facing roles (SaaS a plus), native or JLPT N1 Japanese (with high Keigo proficiency) and fluent English, strong troubleshooting and communication abilities, a proactive, accountable, team-oriented mindset, and the role offers benefits such as equity, wellbeing, equipment allowance, an L&D stipend, plus Miro’s commitment to diversity, inclusion, and recruitment privacy policy.

The Customer Support team at Miro aims to help customers solve problems quickly with empathetic, proactive service and deliver enterprise-grade support across the Asia Pacific region from the Sydney hub. The role is expanding to cover the Japan market and offers a diverse, language-inclusive environment with native/JLPT N1-level Japanese and English, plus a hybrid work model with two days per week in the Sydney CBD hub. You will analyze and respond to inquiries about using or administering Miro, proactively ensure the stability of major functions with product and engineering, become a daily product expert, and lead cross-functional projects to improve support and processes. Requirements include 1-3 years in a customer-facing role (SaaS is a major plus), bilingual Japanese N1 and fluent English, strong troubleshooting, proactive mindset, accountability, and teamwork. Perks include global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a culture that emphasizes belonging, diversity, collaboration, and a Recruitment Privacy Policy for applicants.