Figma is expanding its team to make design accessible to all, offering a platform that supports brainstorming, prototyping, translating designs into code, and AI-powered iteration for teams worldwide. They’re seeking an experienced Support Leader (hybrid role in London or Tel Aviv) to build, lead, and develop the Support team, focusing on premium customer experience and driving scale through operational improvements. Key duties include partnering with Product Support Operations, unblocking high-value customers and major migrations, surfacing insights with VOC, Product, and Engineering, using data to optimize queue health and inform strategy, and managing high-visibility escalations. Requirements include 4+ years leading enterprise SaaS support teams, a track record of elevating customer and employee experience, cross-functional collaboration with Sales and Engineering, and strong knowledge of enterprise tech concepts such as SSO, SCIM, APIs, and security workflows; node-based design experience is a plus. Figma emphasizes growth, diversity, and equal opportunity, offers accommodations for applicants with disabilities, and notes onboarding in person and camera-on interviews as part of the process, with privacy practices outlined in their Candidate Privacy Notice.
