The Ampin App
deep insights into the Atlassian community

- Atlassian supports flexible work locations—office, home, or a hybrid—and hires in any country with a legal entity; interviews and onboarding are conducted virtually as part of being a distributed-first company. - Customer Advocates are a mix of brand champions and problem-solvers who aim to deliver an exceptional customer experience by handling inquiries about billing, payments, account and subscription management, access, and product plans/pricing. - The Japan Customer Advocates team collaborates with the Japan sales team and partner organizations to provide seamless sales support and an outstanding customer experience in the Japan market. - In this role you’ll leverage your sales experience and background in B2B or B2C customer service to engage customers via chat, email, and phone, understand the buyer journey, and provide billing and licensing support including quoting and pricing calculations. - You’ll funnel key customer feedback to drive internal process, policy, and automation improvements, work with a geographically dispersed team, stay flexible, and continually learn new systems, products, and policies while maintaining a strong customer-focused mindset.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country where they have a legal entity. The company serves over 236,000 customers worldwide, including NASA, Nike, Pixar, and Tesla, with the Account Executive role in Japan focusing on large enterprise accounts. Account Executives are consultative, solution-oriented, and strategic, building sales strategies to increase adoption of select Atlassian products among Enterprise customers while representing customer feedback to product and engineering teams. They coordinate with Channel Partners, Product Specialists, and Marketing, and must understand the Enterprise Sales process to adapt it to Atlassian’s model, including developing named account or territory plans and maintaining full account ownership. Responsibilities include working with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute sales strategies, collaborating with Advisory Service on technical initiatives and business outcomes, partnering with Renewals to maximize customer health and retention, and building productive relationships with internal stakeholders and key customers.

Atlassian offers flexible work options (office, home, or hybrid) and supports employees’ family and personal goals, and hires in any country where the company has a legal entity. Atlassian is transforming software development and helping teams worldwide, including NASA, Nike, Pixar, and Tesla, with over 236,000 customers. The Account Executive role is for the Japan team, focusing on enterprise sales to expand adoption of select products and services and to help the largest accounts scale their Atlassian investments, while acting as a promoter for customers to share feedback with product and engineering. The role operates in close coordination with Channel Partners, Product Specialists, and Marketing, and requires consultative, solution-oriented, and strategic thinking to prioritize resources and deliver a great customer experience. Responsibilities include developing named account or territory plans, maintaining full account ownership, collaborating with Solution Engineer, Inside Sales, Channel, and Renewal teams, engaging with Advisory Service, and building productive relationships with internal stakeholders, solution partners, and key customers to maximize retention and expansion.

At Atlassian, employees can choose where they work—office, home, or a mix—and hiring is global with virtual interviews and onboarding as part of a distributed-first approach. The company serves over 300,000 customers worldwide, including NASA, Nike, Pixar, and Tesla, and the Solutions Sales Executive team is expanding to lead Jira Service Management sales in Japan. The role involves developing and executing a sales strategy to drive Jira Service Management revenue in Japan, defining a clear territory vision, and regularly reporting funnel status and resource needs. You will collaborate with cross-functional teams (Account Executives, Marketing, Customer Success, Product), represent Jira Service Management at industry events, provide accurate forecasts to senior management, and work with Atlassian and partner management. Requirements include at least 7 years of sales experience in technology vendors, IT service management familiarity preferred, strong communication skills, the ability to independently drive GTM campaigns in Japan, and fluent Japanese (business English preferred).

Atlassian offers flexible work locations (office, home, or hybrid), hires globally where it has a legal entity, and conducts interviews and onboarding virtually as part of its distributed-first culture. The Senior Enterprise Delivery Manager role is to usher Atlassian’s largest customers through cloud transitions, serving as a strategic advisor and technical consultant and leading large-scale JPN Cloud migrations with cross-functional collaboration. Responsibilities include end-to-end migration strategy, risk management through readiness assessments and remediation, technical architecture around APIs, webhooks, and automation, acting as a trusted advisor to senior leadership, and governing the migration lifecycle from discovery to go-live with measurable outcomes. The role also emphasizes driving accountability, stakeholder management and escalation, mentoring and team enablement, and applying industry insights to propose innovative solutions. Qualifications include 7+ years in technical delivery, experience with data migrations and integrations, bilingual English/Japanese, knowledge of APIs and automation, SDLC understanding, ability to influence senior decision-makers, strong leadership, and a degree in engineering or computer science.