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The Application Administrator (German speaker) helps clients optimize Atlassian software (Jira, Confluence, Jira Service Desk) and related apps as a remote outsourced administrator for multiple clients. They onboard customers, become familiar with their application servers, and monitor and respond to service desk requests to configure the software to meet business needs. They assist customers in automating processes to improve efficiency, including creating projects and configuring permissions and workflows per request. They communicate with customers and team members to understand requirements, deliver configuration solutions, and record work and time while following security protocols. They address issues and provide best-practice recommendations, handling multiple administrative activities according to agreed-upon customer priorities.

The role involves configuring and troubleshooting cloud/virtualized infrastructure, software, and operating systems for clients, with in-depth administration and issue resolution aligned to SLAs. It includes day-to-day management of OS, applications, databases, backups, automation, and serving as a technical and client escalation point while tailoring services to client needs and quality standards. Responsibilities encompass service excellence, problem identification and resolution, clear communication, and analytical decision-making, with strong AWS knowledge across services such as EC2, RDS, EKS, ECS, EFS, WAF, ELB, and Lambda. It also covers configuring and maintaining applications (notably Jira/Confluence, GitLab, Harness, Sonarqube, Adaptavist products), as well as OS/storage, web servers, networking and security, and infrastructure as code using Ansible and Terraform. Additionally, it involves database design and management, using virtualization and cloud technologies to provide resilient infrastructures, and identifying risks with contingency plans.

The Senior Solution Engineer at The Adaptavist Group engages with clients in a consultative, cross-stakeholder manner to discover challenges and propose solutions, using technical service knowledge to guide discussions and move opportunities forward with Account Management and delivery teams. They collaborate on solution architecture, attend sales calls from a technical perspective, conduct deep technical discovery, develop problem statements, craft solutions, and expand reach in key accounts by positioning additional products and services across the Adaptavist Group while gaining expertise in at least one practice (Cloud, ITSM, DevOps, Agile, Work Management). The role aims to drive client retention by maintaining trusted-advisor status through high-level business conversations and identifying future opportunities within practices. In addition to technical work, they coordinate with colleagues on customer solution proposals, participate in quarterly business reviews, leverage CRM to track interactions and plan strategic actions, and assist in expanding in key accounts and campaigns. They also handle customer advocacy by delivering demonstrations of Adaptavist solutions and partners (predominantly Atlassian, GitLab and AWS), participating in industry events, providing thought leadership, supporting marketing campaigns, and conducting competitor analysis to plan tactical actions and ensure delivery meets the agreed problem statement.

- The role is Senior ITSM Technical Consultant, an architect who designs ITSM solutions using Jira Service Management, Assets, Assets Data Manager, and Opsgenie, with room to expand to new platforms as the company grows. - The week involves discovery, whiteboarding, and deep configuration to create integrations and proposals that win client trust, guiding engagements from start to finish and improving the playbook. - You will collaborate with clients to gather requirements, advise using ITIL-based ITSM/ESM best practices, develop high-level architecture, and tailor delivery approaches, including adapting to client needs. - You will configure advanced technical solutions such as assets management, system integrations, and automation, and support practice development, upskilling, and exploration of emerging products like ServiceNow; you will also contribute to pre-sales and travel for key meetings. - In delivery, you will configure Atlassian solutions (portals, workflows, automation, asset schemas, API connectors), implement core ITIL processes (requests, incidents, changes, problems), deploy more advanced ITSM systems around assets or event/incident management with Opsgenie/Assets, integrate with REST APIs, and occasionally manage migrations.