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The NAMER Strategic Account Manager at Adaptavist drives profitable growth for the company’s most strategic enterprise customers, supporting growth plans, building multi-threaded stakeholder relationships, and expanding Adaptavist’s footprint under the guidance of a Strategic Account Director. They coordinate with Presales, Delivery, Customer Success and strategic partners to move opportunities forward and deliver measurable customer outcomes. Responsibilities include strategic account development (multi-year plans, understanding customer structure, identifying expansion opportunities, tracking health and competition) and pipeline development using MEDDPICC, with discovery to uncover business problems and build customer-focused business cases. They manage stakeholders across technology and business units, develop champions and influencers, and support Economic Buyer and executive access. They collaborate with partners (Atlassian, GitLab, Harness, AWS, IBM, Datadog), identify partner-sourced opportunities, ensure CRM hygiene and forecast accuracy, and participate in reviews to manage risks, opportunities, and resource coordination.

The Strategic Account Manager for NAMER drives profitable growth across Adaptavist’s most strategically important enterprise customers, supports the Strategic Account Director, and coordinates with Presales, Delivery, Customer Success and partners to expand the footprint and advance opportunities. They are accountable for executing multi-year strategic account plans, maintaining current knowledge of customer structures and priorities, identifying expansion opportunities across business units and technology domains, tracking account health and competitive dynamics, and building a structured, value-based pipeline. They lead discovery across stakeholder layers, develop customer-specific points of view, build commercial proposals and business cases anchored in measurable outcomes, apply MEDDPICC for qualification, and manage opportunities from qualification through to closure. They build multi-threaded relationships with technology and business stakeholders, identify champions and maintain executive access, understand stakeholder motivations and decision processes, and collaborate with strategic partners (e.g., Atlassian, GitLab, Harness, AWS, IBM, Datadog) to identify partner-sourced opportunities and support deal execution. They ensure high CRM hygiene, forecast accuracy, participate in account, pipeline and QBR reviews, and coordinate internal resources to deliver customer outcomes.

The Strategic Account Manager for NAMER at Adaptavist drives profitable growth across the company’s most strategic enterprise customers, working with a Strategic Account Director and coordinating across Presales, Delivery, Customer Success, and partners to move opportunities forward and deliver meaningful outcomes. They support strategic account development by helping to create multi-year strategic plans, maintaining current knowledge of customer structures and priorities, identifying opportunities to expand Adaptavist’s footprint, and tracking account health and competitive dynamics. They build and maintain a pipeline through account-based engagement, develop customer-specific points of view, lead discovery across stakeholder layers, and create commercial proposals anchored in measurable outcomes while applying MEDDPICC for qualification discipline. They manage multi-threaded stakeholder relationships, develop champions and executive access, understand motivations and decision processes, and participate in joint planning with partners like Atlassian, GitLab, Harness, AWS, IBM, and Datadog to source or win opportunities. They ensure forecast accuracy and CRM hygiene, participate in account reviews, manage opportunities from qualification to closure, and coordinate internal resources to maximize commercial outcomes and margins.

The Adaptavist Group is looking for a Software Support Team Lead who is a people-first leader, enjoys solving technical problems, and wants to improve how support works at scale across our product suite. You’ll mentor and guide a team of Software Support Engineers, run 1:1s and performance reviews, manage workloads and onboarding, and act as an escalation point for high-risk tickets. You will lead incident response and post-mortems, monitor support queues and key metrics, and identify operational improvements across processes, tooling, and training. Collaborating with the Head of Product Support and Support Operations Manager, you’ll share customer insights to improve outcomes and contribute to documentation, knowledge sharing, and team training. Because many products enable customer customization via Groovy and JavaScript, the role requires solid technical understanding and confidence working with code.

Le poste fait partie d’une équipe qui aide les clients à tirer le meilleur parti de la suite Atlassian (Jira, Confluence, Bitbucket et des outils connexes comme Slack) afin de créer de la valeur pour leur entreprise en intégrant les systèmes, en automatisant les processus et en améliorant l’efficacité. La personne fournit des conseils d’expert et conçoit des solutions pratiques pour la configuration des produits, les migrations, les mises à niveau et le réglage de la performance. En tant que conseiller technique Atlassian, elle participe à la prévente en proposant des solutions, en fournissant des estimations et en rédigeant des propositions, tout en se tenant à jour sur les produits et technologies associées. Elle collecte et analyse les besoins des clients, recherche et présente des solutions, communique régulièrement avec les intervenants, partage les connaissances en interne, peut visiter les clients sur site et assure la mise en œuvre et la livraison des solutions Atlassian. Elle installe, met à niveau et migre les applications Atlassian et les technologies associées, conçoit et met en œuvre des solutions adaptées (flux de travail, extensions et scripts, configuration), rédige des scripts en Groovy ou Java, administre les bases de données et les demandes, assure l’intégration Web via l’API REST et administre les systèmes Linux et Windows, en particulier les serveurs d’applications.

As a Field Marketing Manager for North America, you partner with the regional sales team to align marketing with sales goals, build pipeline, accelerate deals, and drive revenue, with clear attribution influencing sales outcomes. You’ll translate territory plans into marketing strategies, prioritize programs based on pipeline goals and deal stages, and provide market, customer, and competitive insights while maintaining a feedback loop to assess marketing touchpoints on deal velocity. In planning and execution, you actively contribute to regional marketing plans, oversee integrated multi-channel demand generation campaigns (events, ABM, email, digital, organic/paid), and coordinate with suppliers to ensure cohesive messaging and successful events within budget. Localization and partner marketing involve implementing local SEO and CMS updates, managing regional content aligned with global guidelines, serving as the main marketing contact for partners, and developing joint GTM plans and content plus partner events. Measurement and team contribution focus on tracking impact, optimizing marketing strategies, enabling regional business and sales development, reporting to stakeholders, and fostering collaboration and continuous improvement across Adaptavist and the group.

This role is the Field Marketing Team Lead for the North America region, responsible for leading a regional field marketing team and aligning marketing execution with sales to drive pipeline, accelerate deals, and regional revenue growth. You will coach and develop the team, set objectives, provide ongoing feedback, and influence senior colleagues through executive presentations, fostering a collaborative, data-driven culture focused on continuous improvement. You’ll act as the senior marketing partner to regional sales leadership, shaping territory planning, account strategy, and go-to-market priorities, using data to monitor funnel performance and impact. You’ll oversee planning and execution of regional integrated campaigns (ABM, events, digital, partner co-marketing), budgeting, enablement, localization of global campaigns, and regular stakeholder reporting to maximize outcomes. You’ll also manage partner marketing as the main regional contact for marketing execution, collaborate cross-functionally with Brand, Solutions Marketing, Ops, and other teams, and establish KPIs/dashboards to measure outcomes and drive data-driven decisions.