The Ampin App
deep insights into the Atlassian community

- Atlassian supports flexible work locations—office, home, or a hybrid—and hires in any country with a legal entity; interviews and onboarding are conducted virtually as part of being a distributed-first company. - Customer Advocates are a mix of brand champions and problem-solvers who aim to deliver an exceptional customer experience by handling inquiries about billing, payments, account and subscription management, access, and product plans/pricing. - The Japan Customer Advocates team collaborates with the Japan sales team and partner organizations to provide seamless sales support and an outstanding customer experience in the Japan market. - In this role you’ll leverage your sales experience and background in B2B or B2C customer service to engage customers via chat, email, and phone, understand the buyer journey, and provide billing and licensing support including quoting and pricing calculations. - You’ll funnel key customer feedback to drive internal process, policy, and automation improvements, work with a geographically dispersed team, stay flexible, and continually learn new systems, products, and policies while maintaining a strong customer-focused mindset.

At Atlassian, employees can choose where they work—office, home, or a mix—and hiring is global with virtual interviews and onboarding as part of a distributed-first approach. The company serves over 300,000 customers worldwide, including NASA, Nike, Pixar, and Tesla, and the Solutions Sales Executive team is expanding to lead Jira Service Management sales in Japan. The role involves developing and executing a sales strategy to drive Jira Service Management revenue in Japan, defining a clear territory vision, and regularly reporting funnel status and resource needs. You will collaborate with cross-functional teams (Account Executives, Marketing, Customer Success, Product), represent Jira Service Management at industry events, provide accurate forecasts to senior management, and work with Atlassian and partner management. Requirements include at least 7 years of sales experience in technology vendors, IT service management familiarity preferred, strong communication skills, the ability to independently drive GTM campaigns in Japan, and fluent Japanese (business English preferred).