The Ampin App
deep insights into the Atlassian community

GitLab is an open-core software company that offers an AI-powered DevSecOps Platform, used by over 100,000 organizations, to facilitate software development through collaboration. The company emphasizes inclusivity and productivity, encouraging team members to integrate AI into their workflows and aims to empower individuals to contribute to software creation. The role of Mid-Market Account Executives involves managing relationships with prospective and existing customers in mid-sized organizations, focusing on exceeding expectations and driving business growth. Responsibilities include prospecting, closing new deals, ensuring customer satisfaction, and collaborating with various teams for optimal outcomes. GitLab also values diversity in its hiring practices, offers remote work flexibility, and provides support benefits to enhance employee well-being and professional development.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, aiming to enable widespread collaboration in software development. The company emphasizes a high-performance culture, where team members leverage AI to enhance productivity and innovation while contributing to their personal and professional growth. GitLab seeks a Senior Strategic Enterprise Account Executive in Japan who will support major customers, driving sales and account management while collaborating with various teams. Responsibilities include managing the sales process for enterprise accounts, conducting root cause analyses on successes and failures, and maintaining communication with clients to ensure effective adoption of GitLab products. The role requires strong interpersonal skills, experience in B2B software sales, and a deep understanding of government accounts, particularly in manufacturing and electronics.

Atlassian's Senior Customer Success Managers are essential in helping customers optimize their use of Atlassian products by focusing on adoption and retention strategies. They build relationships with customers, monitor their health, and address potential churn risks while guiding them through innovative solution development. The company is currently hiring for this role within the Japan Customer Success team, looking for candidates who can engage with various customer profiles, including C-Suite executives. Successful candidates will develop customer success plans, conduct strategic planning sessions, and implement best practices to ensure sustained value realization. The ideal candidate should have extensive experience in customer success or account management, be fluent in English and Japanese, and possess strong problem-solving skills.

Atlassian is seeking a Senior Customer Success Manager for their Japan Customer Success team, tasked with ensuring customers maximize the value of their Atlassian investments. This role involves developing strategies for customer adoption and retention, building strong relationships, and monitoring customer health to mitigate churn risks. The manager will guide customers through innovative solutions and drive value realization through proactive engagement and best practices across various customer profiles, including C-level executives. Candidates should have 8-10 years of experience in customer success or account management within a complex SaaS environment and be fluent in both English and Japanese. The position emphasizes collaboration across departments to enhance the customer experience while leveraging data and insights from tools like Gainsight and Salesforce.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a hybrid model, empowering them to balance personal and professional responsibilities. The company conducts virtual interviews and onboarding processes, reflecting its distributed-first approach. Sales enablement programs are developed collaboratively across sales, operations, and marketing, focusing on training, coaching, and onboarding to enhance productivity. Continuous feedback from sales leadership is sought to identify improvement areas in performance metrics and sales success. Additionally, Atlassian emphasizes the localization and standardization of sales materials, particularly in Japanese, while aiming to improve efficiencies in sales systems and operations.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.