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GitLab is an open-core AI-powered DevSecOps platform used by 100,000+ organizations, aiming to enable everyone to contribute to and co-create software while embedding AI across workflows. The Senior Professional Services Technical Architect in Japan will lead end-to-end technical engagements—from discovery through design, delivery, and validation—ensuring solutions align with customer goals and GitLab best practices, while mentoring teams and collaborating across Sales, Product, Engineering, and Professional Services. Key projects include delivering high-level architectures for complex GitLab implementations, leading large migrations with tools like Congregate, deploying GitLab environments on-premises and in the cloud using Terraform and Ansible, and enabling AI-assisted development with GitLab Duo. The role requires extensive experience in customer-facing technical consulting, scalable architecture design across on-prem and cloud, modern DevOps and DevSecOps practices, IaC experience with Terraform and Ansible, migration tooling familiarity, and the ability to manage multiple engagements autonomously (DORA metrics knowledge is a plus). GitLab emphasizes a remote, inclusive workplace with benefits, invites applicants from diverse backgrounds, and states an equal opportunity policy with location-based eligibility considerations.

GitLab is an open-core software company that provides the AI-powered DevSecOps Platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers our world. The Solutions Architect role in Japan is a trusted advisor helping prospects understand how GitLab addresses technical requirements and business objectives across the full software development lifecycle, guiding digital transformation from planning to monitoring. Responsibilities include leading technical discovery, demos, and proofs of value, owning the evaluation process as the Directly Responsible Individual, shaping solution architectures, coordinating with Account Executives, and serving as the voice of the customer to Product Management. Applicants should have experience in technical pre-sales, end-to-end SDLC and DevSecOps practices, hands-on GitLab or similar tools, cloud concepts, and strong communication and relationship-building skills, with a focus on collaboration across a Japan-focused cross-functional team. GitLab offers flexible benefits, growth opportunities, remote work options, and a strong commitment to diversity and equal opportunity, while noting location-based eligibility and privacy considerations in recruitment.

The Principal Solutions Consultant at Zendesk plays a crucial role in the sales cycle, focusing on technical solutions and competitiveness while engaging with Enterprise and Mid-Market executives. This position requires a combination of sales and technical expertise, as the consultant acts as a bridge between sales teams and prospective clients. Candidates should have over seven years of presales experience, with knowledge in web technologies, customer service software, and a clear understanding of AI's impact on customer service. Strong interpersonal and communication skills are essential for effectively presenting solutions and managing customer pilots. Zendesk promotes an inclusive work environment and supports diverse hiring practices, ensuring equal opportunities for all applicants.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.