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Atlassian offers employees the flexibility to choose their work environment, whether in an office, from home, or a hybrid setup, allowing for better personal and family support. The company hires globally, conducting virtual interviews and onboarding as part of its distributed-first approach. The role of an Account Executive, Enterprise, based in Germany or the Netherlands, focuses on building relationships with key stakeholders and negotiating complex contracts, aiming to maximize customer satisfaction and sales success. Team collaboration is emphasized, with a unique value of ‘play as a team’ guiding interactions among employees. Candidates should be customer-focused and proactive in identifying business needs, developing strategies, and ensuring client satisfaction while maintaining awareness of industry trends.

Atlassian offers its employees the flexibility to work from home, in the office, or a combination of both, allowing them to manage their personal and family commitments. The company is seeking a 1st line Sales Manager to lead a team focused on acquiring and managing mid-market customers in Southern Europe. This role involves developing tailored sales strategies, fostering relationships with key accounts, and achieving revenue goals. Responsibilities include mentoring team members, setting performance metrics, and collaborating with other internal teams to enhance sales processes. The Sales Manager will also analyze market trends and sales data to identify growth opportunities while staying informed about industry dynamics.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid work settings, enabling them to balance personal and family priorities. The company is open to hiring talent globally, with virtual interviews and onboarding processes as part of their distributed-first workplace model. The role is a remote field sales position based in Germany, focusing on a territory of 3-8 strategic customers and reporting to the Director of Strategic Sales for the DACH region. Responsibilities include developing new sales opportunities, building relationships with key decision-makers, and collaborating with various internal teams to enhance customer satisfaction and streamline sales processes. Additionally, the position involves conducting market research, leading contract negotiations, providing sales performance updates, and mentoring junior sales team members.

Atlassian is seeking a Pre-Sales Solutions Engineer for its Enterprise business to address complex customer needs and assist in closing deals. The role involves collaborating with sales teams on Fortune 500 customer accounts, understanding their business challenges, and demonstrating how Atlassian products can resolve these issues. The engineer will be responsible for identifying opportunities for product expansion, conducting customer discovery, and delivering both standard and customized product demonstrations. Additionally, they will partner with account executives to enhance the sales process and gather feedback to inform product management. Continuous learning and knowledge development regarding Atlassian's solutions are also key aspects of this role.

Atlassian is hiring a Senior Product Manager for Jira Product Discovery (JPD), a tool designed for product managers to gather insights, prioritize tasks, and collaborate effectively. The role requires strong collaboration with product, engineering, and design teams, and is suited for self-starters who excel in execution. Candidates should be passionate about guiding products from ideation to launch and engaging closely with customers. Responsibilities include analyzing customer feedback to shape the product roadmap, fostering positive user relationships, and aligning with marketing for feature adoption. Atlassian offers flexible working options and can hire globally, with virtual interviews and onboarding processes.

The job announcement seeks a Senior Frontend Engineer for Zendesk AI Agents, emphasizing collaboration with various teams to enhance user experience through innovative solutions in chatbot technology. The role involves maintaining and developing the Zendesk AI Agents platform with TypeScript and React, contributing to scalable architecture, and ensuring the delivery of user-friendly applications. The ideal candidate should have a strong web development background, excellent programming skills, and a commitment to best engineering practices and continuous learning. Successful candidates will influence product direction, contribute to overall application architecture, and deliver features that address customer needs. Zendesk champions diversity and inclusivity while providing a hybrid work environment that balances remote flexibility with in-person collaboration.

The AI Agents organization at Zendesk is seeking a Staff Machine Learning Scientist to contribute to their innovative Gen3 AI Agent system, which enhances the capabilities of chatbots and voice assistants through dynamic, goal-oriented interactions. This role involves leading product vision, rapid prototyping, and establishing research standards while mentoring junior team members. The ideal candidate should have a strong background in machine learning or natural language processing, experience with deep learning architectures, and a collaborative mindset. Success will be measured by strategic impact, team mentorship, and the implementation of innovative ideas. Zendesk fosters an inclusive work environment and actively supports diversity and equity in the workplace.

The Agentic Tribe is innovating the conversational AI space with their Gen3 AI Agent system, which offers a dynamic and goal-oriented chat experience capable of sophisticated user interactions. Zendesk is seeking a Senior Machine Learning Scientist to enhance the AI Agent product, allowing for the application of advanced machine learning research to improve customer experiences. Key responsibilities include designing novel AI solutions, overseeing research projects from conception to implementation, and collaborating with cross-functional teams. Ideal candidates should have a background in machine learning or NLP, experience with deep learning architectures, and a practical approach to solving business challenges. The interview process includes multiple stages, and Zendesk emphasizes its commitment to diversity and inclusion within its workforce.

Zendesk aims to enhance Customer Experience through its products, which serve over 125,000 global brands, including notable companies like Airbnb and Uber. The company is seeking a Staff Machine Learning Scientist who will lead the development of innovative ML models and algorithms, driving Zendesk's AI-powered roadmap and mentoring other scientists. Key responsibilities will include pioneering large-scale initiatives, establishing experimentation standards, and bridging research with production systems. Candidates should have a strong technical background in ML/AI, particularly in natural language processing, and should possess significant experience in research leadership and technical excellence. Zendesk offers a supportive work environment with flexible hours, professional development, and opportunities for specialization in various areas of technology.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, fostering a balance between personal and professional responsibilities. The company is hiring a Principal Customer Success Manager who will focus on helping customers realize the value of their Atlassian products through proactive engagement and proven methodologies. This role involves building deep relationships with customers to guide them in product adoption and solution expansion across multiple sectors. Atlassian values a team-oriented culture, prioritizing collaboration and customer success while supporting employees in their growth. Ideal candidates should have a strong background in customer success, familiarity with Jira and Confluence, and experience working with tools like Gainsight and Salesforce.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

The Agentic Tribe is redefining conversational AI with Gen3, an advanced AI agent system that excels in real-time reasoning and adaptive user interactions. They are looking for an experienced AI Agent Engineer to lead the development of intelligent, autonomous agents using Large Language Models (LLMs) to enhance operations and create complex task workflows. Responsibilities include architecting scalable AI systems, integrating solutions with enterprise systems, evaluating third-party models, and driving AI deployment from conception to production. Ideal candidates should possess a deep understanding of multi-step agent design, API integration, and performance optimization, while also exhibiting leadership in mentoring less experienced developers. Zendesk, the company associated with this role, emphasizes a commitment to diversity and inclusion, providing a flexible work environment and support for community engagement.

The Agentic Tribe is innovating conversational AI with its Gen3 system, which features advanced capabilities for real-time reasoning and task handling. Zendesk is seeking a Staff Machine Learning Scientist to enhance its AI Agent product, allowing the candidate to impact product development significantly. Responsibilities include designing AI solutions, managing research projects, and collaborating with engineering teams to implement strategies effectively. Ideal candidates should have a strong background in machine learning, particularly in NLP and conversational AI, along with excellent communication skills. Zendesk fosters a diverse and inclusive work environment and provides a hybrid working model to support collaboration and innovation.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is at the forefront of the conversational AI sector with its Gen3 system, which offers dynamic, goal-oriented interactions that surpass traditional chatbots. As the Engineering Manager for the Procedures Team, you will lead a diverse group of engineers working on innovative tools to optimize the use of Gen3, enhancing customer engagement and experience. Responsibilities include mentoring your team, promoting collaboration and continuous improvement, and ensuring product quality and delivery. Ideal candidates should possess a strong technical background, management experience, and a commitment to fostering a diverse and inclusive workplace. Zendesk, the parent company, emphasizes customer relationships and has a global presence, being an equal opportunity employer dedicated to diversity in the workplace.

The Agentic Tribe is seeking an AI Agent Engineer to develop and enhance their innovative Gen3 AI Agent system, which aims to transform the chatbot and voice assistance environment with advanced reasoning and planning capabilities. The role involves designing intelligent, autonomous agents using Python and modern frameworks, evaluating third-party models, and collaborating closely with product managers and software engineers to understand user requirements. Key technical competencies required include familiarity with large language models (LLMs), tool integration, performance optimization, and programming skills, particularly in Python. Candidates with a background in computer science or related fields, along with foundational machine learning knowledge, are preferred. Zendesk emphasizes a commitment to diversity and inclusion, offering a hybrid work environment while maintaining a transparent interview process for potential hires.

The Agentic Tribe is transforming conversational AI with its Gen3 AI Agent system, which excels in reasoning and adapting to user interactions in real-time. Zendesk is seeking a Senior Machine Learning Scientist to innovate their AI Agent products, offering the chance to impact customer experiences and contribute to product development. Key responsibilities include designing AI solutions, managing research projects, and collaborating with cross-functional teams. The ideal candidate will have a strong background in machine learning or NLP, experience with deep learning, and excellent communication skills. Zendesk emphasizes diversity and is committed to fostering an inclusive workplace, offering flexibility in working arrangements and opportunities for community engagement.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

The job posting is for an Engineering Manager position in the AI Agents - Accounts Provisioning and Self Service Team at Zendesk, responsible for leading a talented group of engineers in enhancing customer experiences with AI agents. The manager will oversee the entire customer journey from presales to onboarding, influencing crucial areas such as account management and self-service onboarding to enhance efficiency and scalability. Key responsibilities include fostering a culture of improvement, mentoring engineers, facilitating cross-functional collaboration, and ensuring product quality and delivery. Candidates should have a strong technical background, experience managing engineering teams, and the ability to inspire and develop talent. Zendesk promotes diversity and inclusion, offering a flexible hybrid work environment while being committed to providing meaningful experiences for its employees.

The Engineering Manager in the AI Agents - Bridge Team at Zendesk will lead a team focused on developing native integrations for AI agents, enhancing their functionality within the Zendesk ecosystem. This role offers a chance to contribute significantly to high-impact projects aimed at revolutionizing customer onboarding and success with AI technologies. The manager will oversee 6-8 engineers, fostering a culture of continuous improvement, collaboration, and accountability while ensuring product quality and best practices. Candidates should have a strong technical background, experience in managing engineering teams, and a passion for mentorship and professional development. Zendesk emphasizes diversity and inclusion in hiring, providing flexible work arrangements to support employees' well-being.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

Atlassian offers flexibility in work locations, allowing employees to choose between office, home, or a hybrid arrangement to accommodate personal and family needs. The company hires globally and conducts interviews and onboarding processes virtually, as part of its distributed-first model. They are currently seeking a Solutions Engineering Manager based in Germany to lead a team of Solutions Engineers focused on addressing customer challenges and closing enterprise deals. The role involves strategizing sales cycles, conducting impactful demonstrations, and supporting enterprise Proof of Concepts. The ideal candidate will also collaborate with sales management and product management to align team goals and enhance Atlassian's product offerings based on customer feedback.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid arrangements, thereby accommodating personal and family needs. The company is seeking a Senior Enterprise Customer Success Manager (CSM) to enhance customer engagement and value realization within their products. In this role, the CSM will build relationships with a range of customers, from executives to global teams, while guiding them through the adoption and expansion of Atlassian solutions. Candidates should have extensive experience in customer success or account management, particularly with SaaS models, along with strong communication and relationship-building skills. The position requires fluency in French and English and involves collaboration with the Atlassian Account Team to develop success plans and mitigate customer churn.

The Manager of Professional Services is responsible for overseeing the delivery of billable engagements and leading a high-performing team, with a focus on customer satisfaction and financial health. This role requires managing end-to-end project delivery while serving as an executive sponsor for key accounts, ensuring alignment with customer objectives. Additionally, the manager is tasked with team development, setting performance expectations, and supporting career growth among team members. Financial responsibilities include ownership of the services portfolio's P&L, monitoring key financial metrics, and implementing best practices for operational efficiency. Finally, the role involves strategic leadership to execute the portfolio strategy, identify market opportunities, and collaborate with other departments to enhance customer solutions and experience.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a combination of both, which supports their personal and family needs. The company is a distributed-first organization, conducting virtual interviews and onboarding globally. The Team Lead for SMB+ Scaled Sales will oversee a team focused on driving growth and enhancing customer experiences within the SMB+ segment. Key responsibilities include leading sales strategies, identifying upsell opportunities, and collaborating with various departments to optimize account management. Additionally, the role emphasizes coaching and empowering team members while fostering a customer-centric culture focused on continuous improvement and performance excellence.

Atlassian allows employees the flexibility to choose their work environment, whether it's in an office, from home, or a hybrid model, giving them control over personal and family commitments. The company is currently seeking a (Senior) Solutions Engineer ITSM/ESM located in Germany to support their growing business. This role involves collaborating with enterprise sales teams and channel partners, addressing customer needs, and driving successful sales cycles. The ideal candidate should have over four years of pre-sales or consulting experience with enterprise clients, strong relationship-building skills, and knowledge of the ITSM/ESM domain, particularly in the DACH market. Fluency in German and English, along with a passion for client success, are essential for this position.

Atlassian offers flexible work options, allowing employees to work from home, the office, or a combination of both, enabling them to balance personal and family commitments. The company is hiring a Principal Solutions Architect to join its globally distributed Solutions Architect team, which assists enterprise organizations in leveraging Atlassian’s Cloud platform to address complex business challenges. This role involves designing technical solutions, providing prescriptive guidance for customer engagements, and fostering deep technical expertise in Atlassian products. The Solutions Architect will also identify customer challenges, create supportive content, and ensure customer feedback informs internal product development. Additionally, the position requires collaboration with various teams and may involve up to 30% travel for internal and customer-related events.

The Senior Engagement Manager at Zendesk plays a crucial role in driving complex customer implementation projects within the Professional Services team, focused on optimizing the use of Zendesk software across various clients in the EMEA region, particularly the DACH area. Responsibilities include overseeing project delivery, managing risks, leading customer communications, and ensuring projects align with both client and internal objectives. The role demands strong leadership, communication, and project management skills, as well as the capacity to mentor junior team members and enhance project methodologies. Candidates should possess at least five years of project management experience, familiarity with technology or software project delivery, and the ability to communicate in both English and German. Preferred qualifications include experience in Professional Services, relevant project management certifications, and proficiency in tools like Asana and Certinia.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.

At Atlassian, employees enjoy flexible work arrangements, allowing for a balance between personal and professional commitments, with hiring available in any country where the company operates. The Account Management team plays a crucial role in retaining and expanding business with Enterprise customers, driving revenue growth through effective customer engagement and collaboration with the Global Sales Team. Ideal candidates for this role possess over five years of relevant experience, a proven ability to meet revenue targets, and strong relationship-building skills across diverse cultures. Responsibilities include managing high-value renewals, identifying upsell opportunities, and maintaining a comprehensive understanding of Atlassian's product offerings. Although not mandatory, experience in Enterprise SaaS sales, familiarity with data analysis tools, and previous success in managing complex sales cycles are advantageous for applicants.

At Atlassian, employees have the flexibility to work in various locations, whether remotely or in the office, which supports their personal and family needs. They emphasize a distributed-first approach, conducting interviews and onboarding virtually. The company aims to empower teams across the globe with innovative software solutions, focusing on customer satisfaction and revenue growth through a collaborative culture known as "play as a team." The role of Account Executive, Enterprise, involves developing relationships with key stakeholders, executing strategic sales plans, and collaborating with internal teams to ensure client success. Ideal candidates should possess a customer-focused mindset and be skilled in identifying business needs, negotiating complex contracts, and maintaining competitive awareness within the industry.

The Adaptavist Group is a global organization focused on teamwork and technology to enhance business performance across various sectors. They provide tailored enterprise software solutions and services using trusted platforms such as Atlassian and AWS. Employees enjoy a generous PTO policy, flexible working hours, and support for remote work setups, along with extensive parental leave and health-related benefits. The Strategic Sales Manager plays a vital role in the sales process by collaborating with teams to create client solutions and overseeing proposal production. This position involves engaging with potential enterprise clients to understand their needs, developing account strategies, and identifying Adaptavist resources to facilitate growth opportunities.

The Adaptavist Group is a global company focused on enhancing business success through teamwork, technology, and tailored solutions, particularly within renowned technology ecosystems like Atlassian and AWS. They offer generous benefits, including a flexible PTO allowance, remote work support, and extensive paid leave policies for parents and those needing health-related leave. The company fosters a remote-first culture that prioritizes work-life balance, allowing employees to manage their schedules effectively. They are seeking a Senior Project Manager in Germany to lead high-impact projects and drive innovation, acting as the liaison between consulting teams and clients. The role involves managing project delivery, ensuring budget and timeline adherence, and maintaining transparency in all initiatives, presenting an opportunity for those eager to excel in a dynamic environment.

The Adaptavist Group is a global organization focused on enhancing business performance through teamwork, technology, and tailored solutions in enterprise software. They offer flexible working conditions, including generous vacation policies and support for remote work setups. Employees benefit from extensive leave options related to family planning and women's health needs. The role of Senior ITSM Technical Consultant involves creating effective service solutions using various platforms while engaging in discovery and configuration processes. This position allows for a high degree of autonomy and the opportunity to refine business processes, fostering strong client relationships from project inception to completion.

The Adaptavist Group is a global company dedicated to enhancing business performance through teamwork and technology. They specialize in delivering enterprise software solutions within trusted technology ecosystems like Atlassian and AWS. The company offers generous benefits, including flexible working hours, a supportive environment for remote workers, and extensive paid leave policies for parents and those navigating health needs. A key position within the company is the Regional Sales Manager, who leads a geographically dispersed sales team while collaborating with various internal teams to create client solutions. This role involves developing strategies for engaging enterprise clients and driving business growth, ensuring alignment with customer needs and Adaptavist resources.

The Adaptavist Group is a global organization focused on enhancing teamwork, technology, and processes to improve business outcomes. They specialize in providing enterprise software and tailored solutions within trusted technology ecosystems like Atlassian and AWS. The company offers generous benefits, including flexible working hours, remote work support, and extensive paid leave policies for birthing and non-birthing parents, as well as for various health-related needs. The Field Marketing Manager role in the DACH region is essential for aligning marketing initiatives with sales goals, developing programs to drive revenue, and managing marketing performance. This position requires collaboration between strategic planning and execution to support pipeline growth effectively.

At Atlassian, employees have the flexibility to choose their work environment, whether in the office, from home, or a hybrid model, allowing them to balance personal and professional priorities. The company hires globally where it has legal entities and conducts virtual interviews and onboarding, emphasizing its distributed-first approach. The company is seeking a candidate based in Germany for a non-traditional sales leadership role managing a team of Strategic Account Executives in the DACH region. The role involves setting sales strategies, unlocking new business opportunities, and fostering relationships with business and IT stakeholders. Additionally, the team collaborates with other departments to advocate for customers and provide valuable market feedback to enhance customer experience.