The Ampin App
deep insights into the Atlassian community

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring strong leadership, communication, and project management skills. Key responsibilities include managing client relationships, overseeing project delivery, refining methodologies, mentoring junior staff, and addressing risks proactively. Candidates should have over five years of relevant experience, exceptional interpersonal skills, and proficiency in project management tools, with a preference for those speaking Spanish and holding project management certifications. Zendesk emphasizes a positive workplace culture, supporting diverse and inclusive practices while promoting work-life balance through flexible work options. The company also engages in community involvement and values ongoing development and employee well-being.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.

The Technical Account Manager (TAM) role at Zendesk focuses on building strong relationships with clients and guiding them in implementing strategies that enhance customer experience (CX). TAMs work collaboratively with various teams within Zendesk and client organizations to document CX ecosystems and provide tailored advice on product capabilities for immediate improvements. Responsibilities include managing operational reviews, orchestrating resources for implementations, and ensuring quick resolution to critical issues alongside support teams. Candidates should have extensive technical experience, excellent communication skills, and familiarity with SaaS environments, particularly relating to customer experience. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work arrangements and a commitment to community engagement.