The Ampin App
deep insights into the Atlassian community

Zendesk is hiring a Managed Services Consultant who acts as an experience-maker for enterprise customers, helping them use, see, and value Zendesk by extending their teams through excellent customer service and hands-on support. You will manage a portfolio of Managed Services customers, maintain and prioritize a backlog of work, remain expert across the Zendesk product line, educate customers to proactively optimize their setup, delegate requests as needed, and help establish world-class service standards. Key duties include providing business consultation, defining the problem with customers, configuring Zendesk to meet goals, managing competing priorities across multiple customers, and responding to high-profile escalations to sustain loyalty. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship-management skills, empathy, technical aptitude, and willingness to travel up to 20%. Zendesk emphasizes diversity and inclusion, offers flexible/hybrid work options, and provides accommodations for disabilities; they may use AI to screen applications and position themselves as an equal opportunity employer.

GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create software that powers the world. The Ecosystem Sales Manager role in Brazil leads strategic partner initiatives to recruit, develop, and enable System Integrators, Solution Providers, Managed Services Partners, and Hyperscalers to drive joint pipeline, revenue, and a mature GitLab practice. Responsibilities include building and executing joint go-to-market plans, coordinating partner-led and co-sell activities with GitLab account executives and regional leadership, and maintaining accurate partner data in Salesforce to forecast and report on ecosystem performance. Requirements include experience selling software development tools through strategic partners with a track record of partner-led revenue, fluent Portuguese and professional English, a data-driven sales approach, and the ability to operate in an all-remote environment. The role is part of a fully remote, cross-functional Ecosystem Sales team focused on Brazil, emphasizing collaboration, inclusion, and adherence to GitLab’s equal-opportunity and recruitment privacy policies.

GitLab is an open-core AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable broad contribution and accelerate human progress by integrating AI as a core productivity multiplier across the SDLC. The Solutions Architect role focuses on Latin America, especially Brazil, serving as a trusted advisor through discovery, value-stream assessments, proofs of value, and workshops to help customers adopt GitLab, reporting to a US-based senior manager and working with another Brazil SA and regional sales. Key responsibilities include engaging with prospects and customers across Brazil, shaping account strategies with sales, owning technical evaluations and proofs of value, serving as the Directly Responsible Individual on Customer Success Plans, and providing feedback to Product, Engineering, Sales, and Marketing. Requirements include fluency in English and Portuguese (Spanish strongly preferred), a background in technical pre-sales or IT, understanding of the end-to-end SDLC and DevSecOps, the ability to design technical solutions and conduct proofs of concept and workshops, and the capacity to work independently in a remote, distributed team. The role sits in a small, all-remote LATAM team focused on scaling in the region, strengthening GitLab advocacy, and feeding field feedback into product and marketing, with a broad benefits package and a commitment to equal opportunity and inclusive hiring practices.