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GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with 50M+ registered users and trust from more than half of the Fortune 100, plus a culture that embraces AI as a core productivity multiplier. The Customer Success Architect (CSA) role is a pivotal post-sales position focused on building consultative, trusted-advisor relationships with key customers and serving as a liaison between the customer and the GitLab ecosystem (Product Management, Engineering, Sales, Professional Services, and others). You’ll partner with customers to translate pre-sales plans into actionable objectives, guide adoption and journey progression, own a book of customers to drive adoption, retention, and growth, lead onboarding and Customer Success Plans with KPIs, manage escalations, and coordinate with internal teams on releases and training while providing insights on new features. Candidates should bring knowledge of Git and branching, the software development lifecycle and CI/CD/DevSecOps, prior Customer Success or equivalent experience, strong communication and project-management skills, German fluency, willingness to travel, and alignment with GitLab’s values. GitLab offers remote, globally distributed roles with location-based guidelines, a comprehensive benefits package, and a strong commitment to equal opportunity, non-discrimination, accommodation, privacy, and an inclusive workplace culture.

GitLab positions itself as an intelligent orchestration platform for DevSecOps that boosts developer productivity, operational efficiency, security, and digital transformation, with more than 50 million registered users and over half of the Fortune 100 trusting it, while making AI a core productivity multiplier in both products and daily workflows. The Senior Account Executive will be the primary link between GitLab and Commercial & Enterprise customers (organizations of up to 4,000 team members), managing a broad book of business and guiding both small teams and complex modernization projects to adopt the AI-powered platform. Responsibilities include owning the full sales cycle from discovery to close, articulating GitLab’s DevSecOps value, maintaining an evidence-based pipeline, analyzing wins and losses, contributing to the sales handbook, and representing the voice of the customer to product and marketing teams. Required qualifications include proven software sales success in an enterprise context, the ability to map buying criteria and processes, strong communication and negotiation skills, data-driven pipeline management, win/loss analysis experience, and alignment with GitLab’s values with willingness to travel. The role sits within a distributed Commercial & Enterprise Sales team that collaborates with marketing, business development, and technical teams; GitLab offers remote worldwide hiring, a comprehensive benefits package, growth opportunities, and an inclusive, equal-opportunity policy with accommodations as needed.