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After acquiring Forethought in March 2026, Zendesk is advancing the agentic service era by deploying enterprise-ready, self-improving AI agents to improve customer resolutions and deliver scalable business impact. The Platform Architect for Forethought AI will collaborate with Enterprise Account Executives and customers to orchestrate sophisticated, multi-step workflow automations and voice capabilities, with the autonomy to resolve complex integration challenges and influence the product roadmap. Key responsibilities include serving as the primary pre-sales technical leader, conducting deep-dive discovery and prototyping, delivering customized AI demonstrations, guiding Proof of Value trials, providing integration architecture guidance, offering strategic AI consultation, and translating validated scoping into Statements of Work for handoff to Post-Sales. Basic qualifications require 5–8 years in pre-sales engineering, technical consulting, or enterprise architecture within SaaS, plus hands-on experience with programming/web technologies and a solid understanding of modern web architectures and APIs, with AI/ML fluency and strong collaboration skills to communicate value to executives. Preferred qualifications include extensive experience designing cloud integrations (AWS), certifications or experience with enterprise sales frameworks (like MEDDPICC), and domain expertise in CX operations; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening and accessibility commitments.

Zendesk is hiring an Enterprise Account Executive to help the world’s largest brands transform customer and employee service through AI-driven support. The role involves owning an Australian territory, driving strategic growth, leading complex, value-first sales from prospecting and PoC to multi-year deals, and serving as a trusted C-suite advisor. You will collaborate with internal product, engineering, and leadership teams and use tools like Salesforce, Clari, and internal AI tools to deliver predictable results. Ideal candidates have 8+ years of experience in B2B cloud/software sales or solution engineering, excel at consultative storytelling, understand SaaS and AI business models with consumption-based outcomes, and build lasting relationships with integrity and resilience. Zendesk promotes a hybrid, inclusive culture with global offices, is an equal opportunity employer committed to diversity, equity, and inclusion, and notes that AI may screen applications while accommodations are available for applicants with disabilities.

Tempo is a global technology company with 30,000+ customers, including a third of Fortune 500, offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting that help modern teams turn vision into value. Originating in 2007 and now the #1 time management add-on for Jira, Tempo has grown into a trusted name in the Atlassian ecosystem and aims to be a tech company with a heart. The Senior Solutions Engineer role in Sydney, APAC, is a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, focusing on mid-market and enterprise accounts and blending technical mastery with business value. Responsibilities include strategic value selling, AI-enabled SPM advocacy, partner enablement, technical pre-sales leadership through discovery, architecture reviews, RFPs and POCs, plus feeding customer insights back to product. Requirements include 5+ years of solutions engineering or enterprise consulting in enterprise B2B, domain expertise in SPM/PPM/financial planning/resource capacity/enterprise agility, AI/data literacy, ecosystem and Atlassian Cloud experience a plus, with a remote-first environment and extensive benefits and growth opportunities.

Tempo serves over 30,000 customers—including a third of Fortune 500 companies—and provides an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, building on its status as the #1 time management add-on for Jira in the Atlassian ecosystem since its 2007 origins. The Senior Solutions Engineer role, based in Sydney, APAC, acts as a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, targeting mid-market and enterprise accounts with a blend of technical mastery and value-based SaaS sales. Responsibilities include strategic value selling, AI and SPM advocacy, partner and ecosystem enablement, deal strategy and technical validation, feeding customer insights back to product, and developing scalable demo environments and technical documentation. Candidates should have 5+ years in Solutions Engineering or enterprise consulting in enterprise B2B SaaS, with strong domain expertise in SPM/PPM/resource management or enterprise agility, AI/data literacy, and deep knowledge of the Atlassian Cloud ecosystem. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits, professional development opportunities, travel and events, and a commitment to an inclusive, equal-opportunity workplace where employees can help shape the future of enterprise productivity software.