Category:
Customer Success Management
GitLab is an open core software company offering an AI-powered DevSecOps platform utilized by over 100,000 organizations, with a mission to foster co-creation in software development. The company emphasizes incorporating AI into workflows to enhance productivity and efficiency within its fully remote team of over 1,800 members, who are guided by a culture that values inclusiveness and collaboration. The Senior Customer Success Architect (CSA) role is strategic, focused on aligning the GitLab platform with customer objectives, mentoring clients through the software development lifecycle, and ensuring long-term customer success. Candidates for the CSA position must reside in Australia and possess relevant technical and customer success experience, along with strong communication skills. The hiring process includes multiple interviews, and GitLab encourages applicants from diverse backgrounds to apply, regardless of meeting every requirement.