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Senior Solutions Architect- Sydney
GitLab
Australia Not specified Unknown SA

Is remote?:

Yes
GitLab is an intelligent DevSecOps orchestration platform used by 50M+ registered users and trusted by more than half of the Fortune 100, with AI embedded as a core productivity multiplier in both products and daily work. The Sydney-based Senior Solutions Architect for ANZ acts as a trusted advisor to prospects and customers, guiding digital transformation across the full software development lifecycle and partnering with Account Executives to drive platform adoption and revenue growth. Responsibilities include leading technical discovery, demos, and validation; owning solution design and proofs of value; shaping architectures; and serving as the voice of the customer to Product Management, Engineering, Marketing, and Sales. Requirements include demonstrated experience in technical pre-sales or consulting, strong DevSecOps and CI/CD know-how, hands-on work with GitLab or similar tooling, cloud knowledge, and excellent communication and relationship-building skills, with a dedication to ongoing professional growth. The role is part of the Solutions Architect team within GitLab’s Sales organization, offering remote, globally distributed employment with location-based eligibility, and a benefits package that includes PTO, equity, parental leave, and a commitment to equal opportunity and anti-discrimination, inviting applicants from diverse backgrounds who may not meet every listed qualification.
Senior Security Engineer, Incident Response Team (Australia)
GitLab
Australia Not specified Unknown Security Operations

Is remote?:

Yes
GitLab is a DevSecOps platform that aims to boost developer productivity, security, and digital transformation, and it emphasizes AI-enabled work and an inclusive, high-performance culture. As a Senior Security Engineer on the Security Incident Response Team (SIRT), you will lead end-to-end incidents for GitLab.com and GitLab, operate in a 24/7 follow-the-sun model, and use automation and AI to improve detection, triage, and response. You will coordinate incident response, provide executive communications, conduct DFIR investigations, design and implement detection capabilities with Detection Engineering, develop runbooks and automation, work with Threat Intelligence, perform RCAs, and mentor teammates. Required qualifications include cloud-first incident response experience, experience with Git/GitLab in security contexts, SIEM/EDR/detection engineering skills, experience with AWS/GCP, familiarity with MITRE ATT&CK, automation experience, and an interest in applying AI/ML to detection and response. The team is globally distributed (AMER, APAC, EMEA) and GitLab supports remote roles with extensive benefits, growth opportunities, equity, parental leave, and a strong commitment to equal opportunity and diversity.
Intermediate Security Engineer, Security Incident Response Team (SIRT)
GitLab
Australia Not specified Unknown Security Operations

Is remote?:

Yes
GitLab presents itself as an intelligent orchestration platform for DevSecOps used by 50 million+ users and many Fortune 100 companies, aiming to boost productivity, security, and digital transformation, with AI integrated into daily workflows. The company emphasizes a high-performance culture where every voice is valued, inviting people to co-create the future of software development while embracing diversity and inclusion. The role is Intermediate Security Engineer on the Security Incident Response Team (SIRT), operating on a 4-day work week (Sun–Wed) to provide 24/7/365 coverage and focus on detecting and responding to security incidents. Responsibilities include leading incident response in a global rotation, maintaining runbooks and post-incident RCA, automating security processes, and collaborating across teams to strengthen detection and response capabilities. Requirements include incident response experience, SIEM tools, cloud experience (GCP/AWS), Python or willingness to learn, strong technical documentation, and a proactive approach to threat investigation, with GitLab describing a globally distributed, remote-friendly Security Operations team and comprehensive benefits.
Contact Center Success Specialist
Zendesk
Australia Not specified Full time Unknown

Is remote?:

Yes
The role is a dynamic advisory within Zendesk’s Customer Success organization that helps customers rapidly achieve business outcomes using Zendesk’s Contact Center capabilities, working with executives, operations leaders, IT teams, and internal teams. The mission is to accelerate CC adoption and time-to-value, serve as the subject-matter expert for contact center modernization, and align feature adoption with the broader CX strategy across the Zendesk suite, in partnership with Core CSMs. Key responsibilities include driving adoption and outcomes across routing, IVR, analytics, and AI-powered experiences; leading workshops and health checks; onboarding with Professional Services; serving as the advocacy feedback loop; driving value realization and ROI; and collaborating cross-functionally with Sales, Renewals, and Services while delivering QBRs. Qualifications include 5+ years in enterprise SaaS customer success, professional services, or technical account management (CCaaS preferred); deep understanding of CC operations and KPIs; proven SaaS adoption success; strong consultative and advisory skills; ability to articulate business value to diverse stakeholders; familiarity with CCaaS tech, AI, and AWS/Amazon Connect is a plus; and a bachelor’s degree is preferred. Zendesk emphasizes its calm approach to customer experience, hybrid work flexibility, a commitment to fairness and diversity, AI-driven screening disclosures, and equal opportunity with accommodations for disabilities.
Enterprise Account Executive - NSW
Zendesk
Australia Not specified Full time Unknown

Is remote?:

Yes
Zendesk aims to power exceptional service and build a next-generation autonomous service workforce, focusing on government and nonprofit sectors to transform customer and employee service with AI-driven support. The Enterprise Account Executive will own an Australian territory, drive strategic growth with government agencies and departments, and manage complex, multi-year deals from prospecting and PoC to closing. The role requires becoming a trusted C-suite advisor, aligning Zendesk’s Resolution Platform with client business goals, and collaborating with product, engineering, and leadership while using tools like Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of experience in B2B cloud/software sales or solution engineering, be strong consultative storytellers, understand SaaS and AI business models, and excel at building lasting relationships with integrity and empathy. Zendesk promotes a hybrid work model, equal opportunity employment, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants with disabilities and AI screening used in accordance with policy; for accommodations, email peopleandplaces@zendesk.com.
Commercial Account Executive
Zendesk
Australia Not specified Full time Unknown

Is remote?:

No
Zendesk is seeking a Commercial Account Executive to help power AI-first B2B SaaS transformation for customers in Western Australia and South Australia, aligning with its mission to enable exceptional service. The role focuses on new customer acquisition and expanding partnerships in the mid-market, while helping business leaders realize ROI from AI-powered CX and EX solutions and building meaningful relationships with VP and C-level decision-makers. You’ll develop strategic territory plans, build a data-driven pipeline, and collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes. Ideal candidates bring B2B SaaS sales experience (mid-market or complex deals), a consultative approach, enthusiasm for AI, ownership and curiosity, and willingness to travel within WA/SA, with bonus points for tools like Salesforce, Clari, Gong, Tableau/Looker, or CX/EX software experience. Zendesk emphasizes hybrid work, equal opportunity and inclusion, may use AI screening in hiring, and offers accommodations upon request.
Senior Solutions Engineer
Tempo Software
Australia Not specified Unknown Unknown

Is remote?:

No
Tempo is a global technology company with 30,000+ customers, including a third of Fortune 500, offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting that help modern teams turn vision into value. Originating in 2007 and now the #1 time management add-on for Jira, Tempo has grown into a trusted name in the Atlassian ecosystem and aims to be a tech company with a heart. The Senior Solutions Engineer role in Sydney, APAC, is a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, focusing on mid-market and enterprise accounts and blending technical mastery with business value. Responsibilities include strategic value selling, AI-enabled SPM advocacy, partner enablement, technical pre-sales leadership through discovery, architecture reviews, RFPs and POCs, plus feeding customer insights back to product. Requirements include 5+ years of solutions engineering or enterprise consulting in enterprise B2B, domain expertise in SPM/PPM/financial planning/resource capacity/enterprise agility, AI/data literacy, ecosystem and Atlassian Cloud experience a plus, with a remote-first environment and extensive benefits and growth opportunities.
Senior Solutions Engineer
Tempo Software
Australia Not specified Unknown Unknown

Is remote?:

No
Tempo serves over 30,000 customers—including a third of Fortune 500 companies—and provides an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, building on its status as the #1 time management add-on for Jira in the Atlassian ecosystem since its 2007 origins. The Senior Solutions Engineer role, based in Sydney, APAC, acts as a trusted advisor for Tempo’s Strategic Portfolio Management and enterprise agility solutions, targeting mid-market and enterprise accounts with a blend of technical mastery and value-based SaaS sales. Responsibilities include strategic value selling, AI and SPM advocacy, partner and ecosystem enablement, deal strategy and technical validation, feeding customer insights back to product, and developing scalable demo environments and technical documentation. Candidates should have 5+ years in Solutions Engineering or enterprise consulting in enterprise B2B SaaS, with strong domain expertise in SPM/PPM/resource management or enterprise agility, AI/data literacy, and deep knowledge of the Atlassian Cloud ecosystem. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits, professional development opportunities, travel and events, and a commitment to an inclusive, equal-opportunity workplace where employees can help shape the future of enterprise productivity software.