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As a Solutions Architect in pre-sales, you will be the key technical expert working with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure new professional services engagements. Required: proven CCaS architecture experience and AWS (Connect or related services) in CCaS environments; you will lead pre-sales technical scoping, analyze customer requirements, recommend effective use of Zendesk products, and create detailed professional services estimates and proposals. You will articulate complex technical concepts clearly to diverse audiences, maintain deep technical expertise across Zendesk's Contact Center product suite, lead technical discussions, and collaborate with the Professional Services team to ensure a seamless sales-to-delivery handoff. Qualifications include strong AWS Connect and/or AWS services experience in CCaS, hands-on cloud solution design and deployment, a solid background in Amazon Connect, SaaS, and enterprise-level architecture, and a proven ability to translate customer objectives into technical solutions and detailed project estimates along with exceptional communication skills. Additional notes include location restrictions (candidates must be based in Karnataka or Maharashtra, India), Zendesk's hybrid work model and commitment to inclusion, potential AI screening of applications, and available accommodations for disabilities as required by law.

Zendesk is hiring a versatile BI Developer who blends software engineering, dashboard development, and emerging AI and cloud technologies within an Agile framework. The ideal candidate has a solid Python foundation, strong learning agility and curiosity, and focuses on the why and the end-user impact, with the ability to shift between building new libraries and maintaining legacy data pipelines. The role is not for traditional dashboards-only analysts or rigid specialists; it seeks proactive, multi-hat contributors who question solutions and strive for better architectural approaches. Key responsibilities include designing and developing an internal Python library to standardize Streamlit app development, creating reusable UI components and AI/LLM wrappers, enforcing software development best practices, and supporting or modernizing data pipelines and dashboards (Tableau/Looker) while transitioning workloads to Streamlit and assisting the dbt team. Required skills include Python 3+ years, SQL 2+ years, databases 2+ years, data engineering 1+ year, and AI-assisted coding; desirable qualifications cover Streamlit, AI agent development, Snowflake or other cloud platforms, dbt, ML/AI, and data visualization tools, with the requirement that applicants be located in Mexico City or Estado de Mexico.

Zendesk is seeking an AI-savvy Enterprise Account Executive to grow its enterprise base and leverage AI-driven insights to accelerate revenue and align Zendesk solutions with customer goals. You will directly drive top-line growth by acquiring new enterprise customers, cross-selling to existing ones, nurturing long-term strategic partnerships, and leading complex, multi-month deals with proof-of-concept stages. Responsibilities include creating quarterly territory plans, maintaining a robust pipeline and accurate forecasts, securing C-level sponsorship, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota-attainment record, experience selling to VP/C-level executives, managing accounts generating revenues over $2B, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel availability. The US OTE ranges from $283k to $425k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, inclusion, and equal opportunity, with accommodations available for applicants with disabilities and AI screening may be used per policy.

Zendesk is hiring a Corporate Account Executive to grow its South Korea account base by hunting for new opportunities and closing deals across varying sizes, while collaborating cross-functionally to deepen customer relationships. Responsibilities include driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for high customer satisfaction, cross-selling additional products, and using data, intents, and adoption history to prospect and articulate Zendesk's value. You will maintain a robust Salesforce pipeline, provide accurate forecasts, and collaborate with internal teams to optimize sales strategies, aiming to exceed quarterly and annual targets. Requirements include a BA/BS or equivalent, at least 1 year of B2B or SaaS sales experience with a proven track record, bilingual English and Korean, strong presentation and negotiation skills, and familiarity with sales tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal employment opportunity, diversity, and accommodations for disabilities, with AI screening noted as part of the application process.

Zendesk is seeking a technical Sales Engineer for their presales team who will write code, configure API integrations, and build production-ready POCs to demonstrate Zendesk’s AI capabilities. The role involves delivering customized demonstrations, building API integrations across complex client stacks, validating security/architecture, and developing reusable internal tooling to accelerate the field team. Required qualifications include a bachelor’s degree in a technical field, 2-4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and willingness to travel 30-50%. Preferred qualifications include familiarity with cloud ecosystems, the ability to present technical concepts to technical and non-technical audiences, and a portfolio of personal projects. Applicants must be physically located in Mexico City or Estado de Mexico, Zendesk offers hybrid work, and the company emphasizes fairness, equal opportunity, and accommodation for disabilities, with AI potentially used to screen applicants.

Zendesk is seeking a Commercial Account Executive to help power AI-first B2B SaaS transformation for customers in Western Australia and South Australia, aligning with its mission to enable exceptional service. The role focuses on new customer acquisition and expanding partnerships in the mid-market, while helping business leaders realize ROI from AI-powered CX and EX solutions and building meaningful relationships with VP and C-level decision-makers. You’ll develop strategic territory plans, build a data-driven pipeline, and collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes. Ideal candidates bring B2B SaaS sales experience (mid-market or complex deals), a consultative approach, enthusiasm for AI, ownership and curiosity, and willingness to travel within WA/SA, with bonus points for tools like Salesforce, Clari, Gong, Tableau/Looker, or CX/EX software experience. Zendesk emphasizes hybrid work, equal opportunity and inclusion, may use AI screening in hiring, and offers accommodations upon request.

Zendesk is seeking an Enterprise Account Executive for North & East India to drive top-line revenue by acquiring new enterprise customers and expanding existing partnerships in the SaaS space. The role involves creating quarterly territory plans, cross-selling, managing C-level relationships, and leading complex, multi-month sales cycles with proof-of-concept stages to build a robust pipeline and accurate forecast. Candidates should have a BA/BS or equivalent, 10+ years in cloud/software B2B sales with a proven quota track record, experience selling to VP/C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position lists the NCR region as the base but notes Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra, with a hybrid work model and travel requirements. Zendesk emphasizes fairness, inclusion, and equal opportunity, notes that AI screening may be used, and offers accommodations for applicants with disabilities upon request.

The Lead Business Process Analyst will drive ongoing change and transformation efforts focused on operational excellence and core business processes, leveraging AI-driven automation and insights across Zendesk Operations to champion the customer experience. Key responsibilities include leading continuous improvement through analysis, discovery, implementation, measurement, and sustainability, with a focus on integrating AI solutions and achieving cost and efficiency improvements via end-to-end project management and change practices. The role requires cross-functional leadership to coordinate technical and non-technical teams, serve as an AI subject matter expert, support change management, and strategically advise on Continuous Improvement and AI activities for scalability across Customer Operations. Experience and skills include 5+ years in process mapping and workflow design, Zendesk platform proficiency, project execution, Google Suite and PM tools proficiency, AI literacy for LLMs/generative AI, and change management certification (Prosci preferred) along with strong communication and a culture of innovation. The position requires being physically located in Mexico City or Estado de Mexico, with Zendesk’s hybrid work model, commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, including information about AI screening per company guidelines.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation, focusing on agentic AI and large language models rather than a traditional presales role. You will own the technical strategy for global customer engagements, architect agentic AI workflows, conduct deep technical discovery and AI readiness assessments, translate requirements into scalable pilots and proofs-of-concept, build production-ready accelerators and reusable API components for scale, and lead the technical sales lifecycle from qualification through execution. You’ll partner with Product Management and Engineering to feed field feedback, help shape the roadmap, and communicate technical value to C-suite and economic buyers to drive ROI and organizational transformation. Basic qualifications include a bachelor’s degree in a quantitative field, 6+ years in technical presales or solution architecture in enterprise SaaS, deep fluency with modern web and scripting technologies and APIs, a strong AI/ML foundation (LLMs, prompt engineering, RAG), enterprise infrastructure knowledge, and 30–50% travel. This role requires being based in Karnataka or Maharashtra (hybrid work) and Zendesk is an equal opportunity employer that provides accommodations for applicants with disabilities.

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale QA across complex integrations and transformation programs (e.g., ERP) and serves as the primary QA engineering delivery lead, partnering with Business and Product leaders to ensure high-risk projects succeed. Responsibilities include release cycle quality governance with quality gates and Definition of Done criteria, expanding core testing platforms (Playwright, Jenkins) across delivery teams, and driving QA governance, defect management, and auditability enterprise-wide. It also covers scaling QA capacity with AI, implementing AI-driven efficiencies, predictive analytics to identify hotspots, leading End-to-End transformation and requirement reviews, and maintaining data hygiene and reporting. Required skills include 10+ years in software quality engineering with 5+ in leadership, hands-on QA automation using Playwright and CI/CD via Jenkins, expert RCA and defect lifecycle management, expert use of X-Ray and Jira with bidirectional traceability, and experience with AI-enabled testing. The role requires being based in Mexico City or Estado de Mexico, with Zendesk’s hybrid work policy and commitments to equal opportunity and accommodations.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

Zendesk is hiring an Enterprise Account Executive in Madrid to drive growth in the Iberian market (Spain & Portugal) by selling AI-driven CX and automation solutions to large enterprises. Responsibilities include acquiring new enterprise customers, expanding AI adoption, cross-selling and upselling, managing key relationships, building quarterly territory and account plans, and leading multi-stakeholder, value-centric deals with proof of concept. The role requires maintaining a robust pipeline and forecast, collaborating with Customer Success, Solutions Engineering, and Product teams, and positioning Zendesk as a trusted advisor to C-level executives. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven track record in complex enterprise cycles and $1B+ revenue targets, strong quota attainment, fluency in Spanish and English (Portuguese a plus), and experience with tools like Salesforce and Outreach. Zendesk emphasizes its mission, offers a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.

Zendesk is hiring a Director of Sales to lead India’s Enterprise and Commercial segments, build high-impact strategies, mentor a team of AEs, serve as an executive sponsor for major partnerships, and help drive the company’s hyper-growth across India and beyond. The role focuses on growing top talent, driving strategic enterprise growth through complex, value-based deals, shaping market strategy, and ensuring pipeline and forecasting excellence using methodologies like MEDDPICC. Core requirements include 10+ years of leadership in B2B SaaS enterprise sales with at least 7 Enterprise AEs, a proven track record of quota attainment, experience with multi-product cycles and C-suite engagements, and proficiency with MEDDPICC and sales tools (Salesforce, Clari, Outreach). The position is based in Bangalore or Mumbai (Karnataka or Maharashtra) with travel as needed, and nice-to-haves include President’s Club recognition and deep CX or AI enterprise expertise. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and notes that AI screening may be used in the hiring process.

Zendesk aims to improve Customer Experience for 125,000+ global brands, and the Senior Machine Learning Scientist will drive the development, evaluation, and deployment of novel ML/AI models to power scalable intelligent automation and customer service, collaborating across engineers, product managers, and cross-functional teams. Responsibilities include researching and prototyping state-of-the-art NLP/ML models for use cases like intent detection, auto‑assist, chatbots, and agent routing; designing rigorous offline/online experiments (A/B) to boost accuracy and robustness; and productionizing solutions with data pipelines, scalable model serving, and monitoring. The role also involves analyzing large multilingual datasets, contributing to technical reviews, presenting to a global audience, staying current with ML/NLP literature, championing initiatives to improve Zendesk AI capabilities, and mentoring junior scientists to grow the research culture. Key challenges include enriching conversations with language detection and sentiment analysis for proactive routing; automating interactions end-to-end; optimizing real-time multi-language routing; scaling A/B testing for ML triage and agent‑assist tools; exploring architectures like retrieval-augmented generation and few-shot/fine-tuning; and operationalizing large-scale models with health monitoring, drift detection, and continuous learning. Requirements cover an MSc (PhD preferred) in CS/EE/math or related fields, strong ML/NLP theory and production-grade experience, Python (PyTorch) proficiency, experience with large-scale experimentation, and collaboration skills; the tech stack includes Python/Ruby on AWS with PyTorch, AWS Batch/MetaFlow, data in S3/RDS/Redis/Elasticsearch/Snowflake/Aurora, deployed to Kubernetes with Docker and Kafka, and Zendesk emphasizes hybrid work, diversity, equal opportunity, accommodations, and an AI-screening policy for applications.

The Senior Analyst, CX Data & Insights at Zendesk is an IC described as a “quantitative swiss army knife” and trusted advisor to CX leadership, translating complex data into strategic actions for the post-sales strategy. Responsibilities include strategic business analysis, churn and customer health analytics, and impact modeling to quantify GRR and NRR improvements, plus leading quantitative work on projects like account carve-outs, territory balancing, and segmentation. The role also emphasizes “vibe coding” and ecosystem integration, leveraging LLMs to prototype scripts and automate reports, optimizing Snowflake BI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake. Requirements feature 7+ years in Strategy/Operations or Advanced Analytics in a high-growth B2B SaaS environment, advanced production-grade SQL (Snowflake), data warehousing knowledge, and deep post-sales domain expertise, along with strong stakeholder management. The position offers a US base salary of $139k–$209k with potential bonuses/benefits, supports hybrid work, and Zendesk highlights fairness, diversity, inclusion, and accommodations, including AI screening as per policy.

Zendesk is hiring a Public Sector Sales Engineer to transform how government agencies leverage its AI-powered CX/ES platform, working closely with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design tailored demos and proofs of value, architect AI-driven solutions, own the end-to-end technical engagement, and ensure alignment with customer goals and compliance. You’ll integrate and scale secure, cloud-based solutions using Zendesk APIs and cloud platforms, measure ROI with analytics, drive AI adoption with Customer Success, and stay current on AI and CX/ES technologies. Requirements include 5+ years of presales or equivalent experience, experience designing pilots/POCs, ROI literacy, knowledge of AI technologies, domain expertise in CCaaS/ITSM/BI/WFM, strong communication, travel willingness, and preferred FSLED compliance familiarity; a bachelor’s degree or equivalent is also expected. The role offers US OTE of $188,000–$282,000 (80/20 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening noted in the applicant process.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a high-performing Commercial Account Executive in New Zealand to expand its mid-market footprint with AI-powered customer experience solutions. The role focuses on acquiring new customers and expanding existing partnerships, driving top-line revenue, and managing multi-stakeholder sales cycles to achieve and exceed quotas. Responsibilities include acting as a trusted advisor on AI-enabled CX tools, cross-selling and upselling advanced products, running solution demos and proofs of concept, and collaborating with Solutions Engineers, Marketing, and Customer Success. Requirements include 5-8+ years of B2B SaaS sales, a proven track record of quota attainment, ability to navigate complex mid-market cycles, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus strong negotiation and executive-facing skills and willingness to travel. Zendesk highlights its mission, hybrid work model, commitment to diversity and inclusion, transparency about potential AI screening of applications, and offers reasonable accommodations for applicants with disabilities.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.

The Partner Sales Executive role at Zendesk in the EMEA region is responsible for building, operationalizing, and owning a partner-led plan in the territory, recruiting and onboarding partners, and ensuring they achieve revenue and profitability growth in line with Zendesk’s strategy while coordinating with Zendesk Direct Sales. Daily duties include building a powerful partner ecosystem aligned with GTM priorities, achieving partner sales targets across new business and expansion, assessing partner capacity and filling gaps with new partners, and enabling partners on Zendesk value propositions, products, and enablement tools. You will develop joint business plans with top partners, review progress quarterly, take remedial actions for performance gaps, align regional sales with partners, and act as a liaison to help partners close opportunities and facilitate GTM activities with the sales team and marketing for top-of-funnel pipeline. You will provide excellent partner experience, support across functions, track sales opportunities in CRM, drive partner revenue generation, ensure adherence to Zendesk sales methodology, maintain a strong new business pipeline, conduct discovery calls/demos, and serve as a Zendesk Partner Program ambassador. Qualifications include a bachelor’s degree, 5+ years B2B software/SaaS sales with quota carrying experience, strong prospecting and time management, excellent communication and interpersonal skills, ability to work with C-level stakeholders, knowledge of sales methodologies and BI/tools, fluency in English (Nordic/Benelux a plus), and Zendesk’s commitment to diversity, equal opportunity employment, hybrid work flexibility, and accommodations for applicants with disabilities.

The Forward Deployed Engineer – AI & Solutions at Zendesk is a hybrid role that blends software engineering with strategic consulting, embedded with strategic customers to solve high-stakes blockers and deliver ROI from AI capabilities. You will lead end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, scoping, system design, and production rollout, and you’ll troubleshoot escalations that fall outside standard support. You’ll build bespoke agent-based solutions, coding custom integrations, configuring retrieval-augmented generation architectures, and ensuring seamless integration with legacy tech stacks while bridging the customer’s IT team and Zendesk’s product/engineering teams. Ideal candidates have a founder mentality, 5+ years of production-grade coding (Python for AI/Data; JavaScript/TypeScript for frontend/integrations; Ruby/Java a plus), a full-stack mindset, AI fluency, and strong communication skills. Travel 25–50%, US OTE $200k–$300k with an 80/20 base/commission split and potential bonuses, and Zendesk emphasizes equal opportunity and accommodations while noting that AI may be used to screen applicants.

Zendesk is seeking a Senior Sales Engineer to lead customers and internal teams in leveraging its AI-powered CX/ES platform to deliver smarter, faster, and more personal service at scale. You will lead technical and business discovery, design tailored demos and proofs of value, and architect end-to-end AI-driven solutions, owning the engagement from qualification through pilot while ensuring alignment with goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms; collaborate across Sales, Product, Engineering, and Customer Success; and measure ROI using analytics like sentiment analysis, ticket deflection, and time-to-resolution. Candidates should have 5+ years in presales/solutions consulting in SaaS or CX, strong AI literacy, experience with pilots/POCs, domain expertise in CCaaS/ITSM/BI, plus excellent communication and willingness to travel. The position offers US OTE of $188k-$282k (80/20 base/commission) with hybrid work options, and Zendesk is an equal opportunity employer committed to diversity and inclusion, including accommodations for applicants with disabilities; AI may be used in screening applicants per policy.

Zendesk is seeking a Senior Account Executive for the Greater China region in a new-business heavy B2B SaaS sales role focused on Customer Experience, where you’ll build your own pipeline, grow accounts, and close net-new logos as an individual contributor. You’ll drive top-line revenue by acquiring new commercial customers, owning net-new logo acquisition, nurturing relationships for retention, and pursuing cross-sell opportunities to maximize account value. The role requires 8+ years of B2B SaaS sales (CX preferred), Mandarin and/or Cantonese proficiency, the ability to build and manage a pipeline, navigate complex sales cycles with proof-of-concept stages, and travel up to 50%. You’ll establish executive sponsorship, use data, intents, and adoption history to improve conversion and retention, maintain an accurate forecast, and collaborate with internal teams to refine sales strategies. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, including AI-screening disclosures and accommodations for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.

The Partner Sales Executive at Zendesk in EMEA will build, operationalize, and own the partner-led sales plan for the region, recruit and onboard partners, and drive revenue and profitability growth in alignment with Zendesk strategy, working with both partners and Zendesk Direct Sales to pursue opportunities. Key duties include building a partner ecosystem aligned with GTM priorities, achieving partner sales targets (new business and expansion), assessing partner capacity and recruiting new partners to fill gaps, and enabling partners through training on Zendesk value propositions, products, Partner Connect, and enablement tools. The role also involves developing joint business plans with top partners, reviewing progress quarterly, aligning regional sales with partners, acting as a liaison to facilitate GTM activities and deal closures, and collaborating with Marketing to run joint GTM campaigns and maintain a strong pipeline. Education and experience requirements include a bachelor’s degree, 5+ years of B2B software/SaaS sales with quota carrying and a track record of over-achieving targets, proficiency with Google Apps and CRM, strong prospecting and time management, excellent communication skills, and the ability to build business plans with C-level stakeholders; fluency in English (Nordic/Benelux skills a plus) and knowledge of sales methodologies and BI/reporting are also preferred. Zendesk emphasizes a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.