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Zendesk seeks a Hunter Account Executive to create and close durable net-new business for AI-driven CX solutions, with a clean handoff to post-sale teams and no ownership of installed-base expansion or post-sale outcomes. You will build qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, and lead a repeatable prospecting-to-close process including discovery, qualification, value mapping, negotiation, contracting and close. You will translate customer priorities into a credible Zendesk platform and AI value proposition, align across executives and business functions, own commercial strategy within guardrails, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and risk visibility. Day one capabilities include genuine new-business orientation, consultative discovery, executive multi-threaded selling, strong commercial acumen, CRM discipline, and developing deeper Zendesk platform and AI fluency; you should have 8–12 years of relevant B2B SaaS experience with evidence of outcomes and complex deal ownership, with US OTE in the range of $320k–$480k (50/50 base/commission) and location-based adjustments. Zendesk is an equal-opportunity, inclusive employer with a hybrid work model; AI may be used to screen applications, and accommodations are available for applicants in accordance with law.

The Hunter AE at Zendesk is tasked with creating and closing durable net-new business, does not own installed-base expansion or post-sale outcomes, and follows a repeatable prospecting-to-close process that includes discovery, value mapping, business-case development, negotiation, and a clean handoff to the post-sale team. They translate customer priorities into a credible Zendesk AI platform value proposition, build executive alignment across business, technology, security, finance, procurement and the economic buying committee, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and early risk visibility. Day one expectations include a genuine new-business orientation with targeted prospecting, consultative discovery to surface problems and outcomes, multi-threaded executive selling, strong commercial acumen, and disciplined CRM/forecasting. Qualifications typically require 8–12 years in complex B2B SaaS new-business selling with demonstrated outcomes, prospecting discipline, executive engagement, and credible discussion of AI/platform value, with no specific degree required if equivalent experience exists. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), a hybrid work model with AI-screening disclosures, and Zendesk’s commitment to equal opportunity and accommodations, all while focusing on moving customers from service challenges to decision-ready change and mobilizing a buying committee without overselling.

Zendesk is hiring a Partner Sales Executive for South EMEA to drive partner-led growth by recruiting and scaling strategic partners and enabling them to sell AI-enabled Zendesk solutions that improve customer experience and drive partner-sourced revenue. Responsibilities include executing the South EMEA partner revenue plan, turning market insight into repeatable partner GTM motions, and leading co-sell motions with partners alongside Zendesk account teams to boost win rates and deal velocity. You will enable partners to monetize Zendesk offerings through repeatable onboarding, enablement, and packaged offerings that shorten time to revenue, and translate Zendesk’s AI strategy into clear partner use cases and commercial opportunities. Additional duties include maintaining partner pipeline health and forecast accuracy, escalating opportunities and risks, and collaborating with regional Sales, Marketing, Product, and Customer Success to run partner campaigns and improve partner experience. Required qualifications include 8+ years in partner/channel sales or related SaaS roles with quota-carrying experience, a proven track record in recruiting and growing partners and driving partner-influenced revenue, experience closing partner-led deals, AI fluency, and strong communication; preferred qualifications include prior experience in EMEA, packaging partner-ready offerings, co-funded partner marketing programs, and familiarity with AI/ML capabilities through partners.

Zendesk seeks a strategic, hands-on global marketing leader to build the account-based experience (ABX) framework and programs that engage priority accounts and industries and deliver measurable pipeline impact. You’ll evolve the ABX operating model across 1:1 named accounts, 1:few cohorts, and scaled programs, create repeatable playbooks, and lead paid media strategy and global industry plays with coordinated experiences. The role requires turning account, buying-group, industry, and intent signals into relevant marketing experiences, partnering with Regional Marketing, Sales, Product Marketing, and Marketing/Sales Operations to drive timely actions and pipeline progression. Requirements include 5+ years in B2B SaaS marketing with ABM/demand-gen, experience planning and activating paid media campaigns, and the ability to use AI-enabled tools responsibly to improve planning, creative, and analysis, plus collaborative and scalable enablement capabilities. Compensation includes a US base salary range of $148k-$222k, potential bonuses/benefits, a hybrid work arrangement, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with a unified AI-powered Resolution Platform, aiming to replace outdated contact center solutions and serving thousands of brands worldwide. As a Senior Sales Engineer, you’ll be a trusted advisor who leads technical and business discovery, AI readiness assessments, and tailored demos, while crafting AI-driven CX/ES solutions and owning the end-to-end technical engagement through the sales cycle. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, collaborate cross-functionally to align customer needs with the product roadmap, and measure ROI with Zendesk analytics to drive AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, knowledge of web/scripting, experience delivering pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/BI, and strong storytelling and communication skills; bachelor’s degree (advanced degree a plus); willingness to travel. The US OTE is $226k-$338k (80/20 base/commission), with a hybrid in-office/remote arrangement; Zendesk emphasizes fairness, inclusion, and potential AI screening, and provides accommodations for applicants with disabilities.

Zendesk is a leading customer experience platform hiring for a pure hunting sales role in the SMB segment across Asia, responsible for identifying and qualifying opportunities to feed the sales pipeline with internal stakeholders. The ideal candidate has at least 2 years of sales experience (preferably in SMB), experience managing India/South Asia prospects, excellent communication, a self-starter mindset, and a Bachelor's degree is preferred; the role is hybrid with part in-office time and requires being based in Karnataka or Maharashtra. Key duties include engaging prospects to understand business challenges, generating high-value pipeline through strategic prospecting, and collaborating with sales, product, and marketing to develop a target list and deliver top-class customer experience. Zendesk emphasizes equal opportunity, inclusion, and accommodations for disabilities, supports a hybrid work model, and promotes diversity across offices worldwide. They may use AI screening in the hiring process, and applicants needing accommodations should email peopleandplaces@zendesk.com; Zendesk’s mission is to bring calm to customer service and power billions of conversations.

Zendesk is seeking a Senior Analyst for Strategic Finance & Analytics to lead decision support, BI projects, and top-line reporting/forecasting, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data, and Operations. You will regularly report findings to C‑Suite leadership, build dashboards and decks, develop SQL queries, perform ad hoc analyses, align metric definitions with cross-functional teams, and use AI to automate scalable processes. Requirements include 4–7 years in analytics/BI/strategy consulting, strong SQL (Snowflake a plus), experience with AI workflows and BI tools, a BS/BA in a quantitative field (MS a plus), SaaS experience a plus, and the role is located in Mexico City or Estado de Mexico. About you: you are curious, analytically minded, strategic, a team player with excellent communication, a self-starter who thrives in a fast-paced environment, and you can frame business questions with data while being detail-oriented and resourceful. Zendesk highlights a hybrid, inclusive workplace with equal opportunity employment, notes AI screening where applicable, and offers accommodations for applicants with disabilities.

Zendesk is seeking a strategic, hands-on Senior HR Business Partner to support the Product Development organization by shaping people strategies, translating business priorities into practical plans, and helping teams build great products. You will partner with senior Product Development leaders on organizational design, workforce and talent planning, team effectiveness, and change across a distributed product organization; coach leaders; use people data and employee feedback to diagnose root causes and propose actionable actions; lead complex talent conversations and collaborate with Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, and Legal to deliver scalable people solutions; and foster inclusive, accountable cultures while guiding change management. Requirements include 8+ years in HRBP/People Partner roles (3+ years supporting senior leaders in tech or SaaS), experience with Product/Engineering/Design/Data teams, strong business acumen, expertise in organizational design, talent reviews, performance cycles, and workforce planning, plus the ability to use qualitative and quantitative insights with sound judgment; a collaborative, empathetic approach and comfort with AI-enabled tools. Preferred qualifications include experience supporting Product Development teams, global/distributed environments, and enterprise-wide people programs during significant organizational change, plus a Bachelor’s degree in HR, Business, Organizational Psychology, or related field. The US base salary range is $157,000–$235,000 with potential for bonus and benefits; Zendesk offers a hybrid work model, a commitment to diversity, equity, and inclusion, and accommodations for applicants with disabilities, with information on EEO rights available for US-based candidates.

The CX Strategy & Operations Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale through tooling, automation, processes, and enablement to deliver best-in-class customer experience. The CX Operations Manager will support Zendesk’s Professional Services by owning the Certinia platform’s strategy and day-to-day effectiveness, partnering with IT on configuration, integrations, releases, and issue resolution, and building analytics and forecasting to help PS leaders understand revenue, performance, and drivers of change. Responsibilities include defining the platform roadmap, performing light administration, improving PS processes like project setup, resource planning, time/expense capture, and revenue visibility, coordinating testing and release communications, and leading adoption of AI-enabled delivery capabilities and scalable automation. The role requires 7+ years in operations or analytics, experience with SaaS platforms (Certinia/FinancialForce or similar) and ability to translate business processes into system requirements, plus strong skills in forecasting, revenue analysis, dashboards/reports, SQL, and cross-team influence. Zendesk offers a hybrid work model, equal opportunity employment, AI-screen disclosure, and a US base salary range of $116,000-$174,000 with potential bonuses/benefits, along with accommodations for disabilities.

The Zendesk Customer Success Manager role is an advisory, AI-powered position that owns customer relationships, drives product adoption and ROI, and accelerates growth, with proactive health management and outcome-driven engagement. You’ll oversee the full lifecycle—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing Zendesk’s AI and automation capabilities, and translating features into real-world business value for technical and non-technical stakeholders. You’ll identify expansion opportunities, forecast renewals, surface risks and whitespace, and build strategic partnerships with executives while collaborating cross-functionally to align goals and innovation. Requirements include 5+ years in customer success/experience, GTM experience in enterprise technology/SaaS, a relevant bachelor’s degree, experience driving SaaS/AI adoption, ability to influence at all levels, proficiency with CS tools like Gainsight, strong program/project management, and native German with business-level English. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening disclosures and accommodations available, and a commitment to diversity, equity, and inclusion.

Zendesk seeks a strategic Chief of Staff to partner with the Chief People Officer and translate priorities into a clear People strategy, portfolio, operating rhythm, and communications. The role leads portfolio management across People initiatives, budgets with Finance, board and executive materials, leadership offsites, all-hands planning, and high-priority confidential projects for the CPO. Basic qualifications include 10+ years in business strategy, operations, or related fields, 4+ years partnering with C-suite in a Chief of Staff or equivalent role, experience with budgeting and forecasting, strong executive communication, the ability to influence without formal authority, and comfort using AI-enabled planning tools. Preferred qualifications include experience supporting a CHRO in global technology or SaaS, in large multi-region organizations undergoing growth or transformation, and familiarity with planning, analytics, and portfolio management tools to improve transparency and decision making. The role offers a US base salary range of 185,000 to 277,000 dollars plus potential bonus and benefits, with Zendesk’s hybrid work model, commitment to diversity, equity, and inclusion, and information on AI screening and accommodations for applicants.

Zendesk is seeking a Digital Inside Sales Specialist to join a new fast-growing team, acting as a product expert and delivering a high-velocity, customer-focused sales experience with training in-office and a subsequent hybrid schedule. Key responsibilities include handling a large volume of inbound leads across phone, Zoom, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and product demos; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS/Software preferred), excellent written communication in Spanish and English, ability to work with global clients, strong organizational and multitasking skills, and being physically located in Mexico City or Estado de Mexico with four days in the office. The role uses a hybrid working model designed to foster in-person connection and collaboration while allowing remote work part of the week; specific in-office days are determined by the hiring manager, and training will occur at a Zendesk office. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, notes that AI or automated decision systems may be used in screening, and provides reasonable accommodations for applicants with disabilities upon request.

Zendesk is seeking a Principal Value Consultant for its Pre-Sales Value Consulting team to build relationships with customers during the sales cycle and deliver credible value through CX strategy, tailored insights, executive alignment, and defensible Value Architecture that helps influence ARR and close deals. Key responsibilities include Engagement Coaching and Strategy—leading cross-functional contact center engagements, facilitating Strategic Value Assessments, and helping customers develop integrated omnichannel strategies and digital roadmaps. The role also involves Data Analysis and ROI—interpreting customer KPI data, producing financial ROI analyses, and applying tooling to demonstrate anticipated performance improvements from Zendesk solutions. You’ll collaborate across Sales, Solutions Consultants, and Success teams, contribute thought leadership via white papers and webinars, advocate for the customer across the lifecycle, and guide change management to realize ongoing value. Candidates should have 10+ years of experience in operations, customer support, or contact centers with a track record in value consulting, strong analytical/technical skills, executive communication, and language capabilities (e.g., Mandarin/Japanese); Zendesk supports hybrid work, AI screening per policy, and is an equal opportunity employer with accommodations available.

Zendesk is seeking a Senior Platform Architect for its Contact Center Center of Excellence to design scalable, integrated customer service solutions using Zendesk, Amazon Connect, and AWS. Key responsibilities include architecting and optimizing CC solutions, defining long-term technical strategy, mentoring presales, driving AI/automation innovation, ensuring security and compliance, supporting pre-sales activities, producing technical documentation, and engaging with vendors and partners. Qualifications include a minimum of 10 years in sales engineering (at least 5 in contact center technologies), strong experience with CRM, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and preferred Python/NodeJS; demonstrated leadership and strong communication and problem-solving skills. Preferred credentials include Zendesk certifications and AWS Certified Solutions Architect, plus omnichannel CC experience, workforce engagement management, analytics, and Agile/DevOps experience; US OTE $200,000–$300,000 with 80/20 base/commission and potential bonuses. Zendesk is an equal opportunity employer that supports hybrid work, informs applicants about AI screening, is committed to diversity and inclusion, and provides accommodations for disabilities upon request.

The role is a dynamic advisory within Zendesk’s Customer Success organization that helps customers rapidly achieve business outcomes using Zendesk’s Contact Center capabilities, working with executives, operations leaders, IT teams, and internal teams. The mission is to accelerate CC adoption and time-to-value, serve as the subject-matter expert for contact center modernization, and align feature adoption with the broader CX strategy across the Zendesk suite, in partnership with Core CSMs. Key responsibilities include driving adoption and outcomes across routing, IVR, analytics, and AI-powered experiences; leading workshops and health checks; onboarding with Professional Services; serving as the advocacy feedback loop; driving value realization and ROI; and collaborating cross-functionally with Sales, Renewals, and Services while delivering QBRs. Qualifications include 5+ years in enterprise SaaS customer success, professional services, or technical account management (CCaaS preferred); deep understanding of CC operations and KPIs; proven SaaS adoption success; strong consultative and advisory skills; ability to articulate business value to diverse stakeholders; familiarity with CCaaS tech, AI, and AWS/Amazon Connect is a plus; and a bachelor’s degree is preferred. Zendesk emphasizes its calm approach to customer experience, hybrid work flexibility, a commitment to fairness and diversity, AI-driven screening disclosures, and equal opportunity with accommodations for disabilities.

Zendesk is hiring an Enterprise Account Executive in the Netherlands with proven B2B SaaS sales experience to grow the enterprise base and close deals of varying sizes. The role focuses on building relationships and presenting innovative Zendesk solutions to new customers while expanding existing partnerships to broaden Zendesk's impact and align with customers' goals. Key duties include driving revenue through new enterprise acquisitions and account expansion, maintaining satisfaction and retention, cross-selling, leveraging data and customer history to improve prospecting and retention, managing complex sales cycles, maintaining a robust pipeline and forecast, and collaborating with internal teams to exceed goals. The ideal candidate will have a BA/BS, at least 5 years of NL-based B2B enterprise SaaS sales experience, expertise in complex cycles and executive-level engagements, strong presentation/negotiation/closing skills, familiarity with Salesforce/Outreach/Clari, and willingness to travel. Zendesk emphasizes a mission-driven, inclusive culture with a hybrid work model, equal opportunity employment, and accommodations for disabilities, noting that AI may be used to screen applicants and providing a contact for accommodations.

The Senior Services Consultant leads the implementation of Zendesk solutions for a portfolio of enterprise customers, acting as a trusted advisor from discovery to go-live and independently owning a workstream while guiding less experienced consultants. Key responsibilities include leading complex discovery, designing scalable solutions and implementation plans, configuring workflows, facilitating customer-facing sessions with technical and executive stakeholders, building strong relationships, and delivering testing, training, and go-live readiness. Requirements include 5+ years of SaaS implementation or consulting experience, a track record of leading enterprise deployments, strong discovery and solution-design skills, ability to manage multiple projects and prioritize deadlines, and excellent communication with both technical and executive audiences. The role requires travel as needed and must be physically located in Mexico City or the State of Mexico, with a hybrid work arrangement that blends in-person collaboration and remote work. Zendesk is an equal opportunity employer that values diversity, equity, and inclusion, notes AI may be used to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Lead Product Designer for its AI Agents team to shape intuitive AI automation experiences across messaging, voice, and email and help businesses deliver better service at scale. You’ll lead end-to-end design from discovery to prototyping and iteration, translate complex agentic capabilities into simple configurable products, and establish reusable patterns and quality standards to ensure a consistent end-to-end AI Agents experience. You’ll collaborate closely with Product Managers, Engineers, Content Designers, and Researchers, and work primarily with teams in Germany, Portugal, Denmark, and Poland, with distributed teams in AMER and APAC. Requirements include 7+ years in product design for consumer or B2B SaaS, experience with generative AI/automation, strong design process and storytelling, a portfolio showing end-to-end impact, and the ability to operate in ambiguity and technical environments. The role offers ownership, flexible hours and remote work, a focus on growth and inclusion, and provides a Poland-based salary range of zł332,000 to zł498,000 with potential bonuses.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets such as India and Singapore) to lead organic search, content, and technical SEO programs and help the company adapt to AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, surfacing market-specific opportunities, and driving German-language optimization in collaboration with Content, Localization, Regional Marketing, and Product Marketing teams. It also covers maintaining technical SEO health, conducting audits, considering JavaScript rendering and localization impacts, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, and monitoring. The candidate will analyze performance with GA4, GSC, Snowflake, and AEO tools, translate data into actionable priorities, and partner across multiple functions to influence roadmap decisions. Requirements include 5+ years of hands-on SEO experience (SaaS/enterprise preferred), fluency in German and English, experience managing multi-country markets, expertise in AEO and AI-powered discovery, automation using LLMs or APIs, strong analytics, and excellent cross-functional communication; Zendesk also notes hybrid work, AI screening of applications, and a commitment to diversity and inclusion.

The Senior SEO Specialist role focuses on international markets (Germany as a core market, plus the UK, ANZ, and Tier 2 markets like India and Singapore) to drive organic search and adapt to AI-powered, answer-first discovery. Responsibilities include developing and executing SEO and AEO strategies across these markets, surfacing content opportunities, leading German-language optimization, and planning experiments to scale successful approaches. Technical SEO scope covers site health, crawling, rendering, indexing, internal linking, structured data, Core Web Vitals, audits, coordinating with Web/Engineering, and building AI-powered automations and agentic workflows to scale research, localization, QA, and reporting. Analytics & cross-functional leadership involve measuring performance with GA4, GSC, Snowflake, and AEO tools, linking results to business outcomes, and partnering with Content, Web, Engineering, Product Marketing, Localization, Regional Marketing, and Paid Media to influence roadmaps. Required qualifications include 5+ years of hands-on SEO (SaaS/enterprise), fluency in German and English, experience in both content and technical SEO and AEO/AI-powered discovery, multi-market management, AI automation experience, strong analytics, and cross-functional communication; Poland base salary zł165,000– zł247,000 with potential bonuses, plus hybrid work policies and commitments to equal opportunity and accommodations.

The Solutions Architect will be the technical expert in the pre-sales process, collaborating with the Contact Center Platform Architecture team and potential customers to design customized solutions and secure new professional services engagements, with mandatory CCaaS and AWS experience. Their responsibilities include leading pre-sales scoping, providing expert technical support to the sales team, creating detailed professional services estimates and proposals, and articulating complex concepts clearly to technical and executive audiences. They will maintain deep Zendesk CCaaS product expertise, lead technical discussions, and partner with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require strong AWS Connect and/or AWS services experience in a CCaaS environment, prior Solutions Architect experience in CCaaS with AWS, hands-on cloud deployment skills, and the ability to translate business objectives into technical solutions and estimates, along with exceptional English communication. Zendesk emphasizes an inclusive culture with a hybrid work model, notes that AI screening may be used, and positions itself as an equal opportunity employer offering accommodations for applicants with disabilities.

The Associate Solutions Architect at Zendesk supports the CX ARR business by delivering scalable, high-quality technical partnerships across account executives, customer segments, and sales opportunities, translating customer goals into credible, secure solution concepts and actionable next steps. Key duties include partnering on discovery and qualification, supporting multiple opportunities through a pooled coverage model, delivering technical discovery sessions, demos, workshops, proof-of-concept activities, and creating lightweight artifacts while coordinating with product, engineering, security, services, and customer success teams. The role emphasizes AI knowledge as a copilot to improve deliverables—organizing information, drafting, demos, and accelerating follow-up—while applying human judgment to ensure accuracy, and it does not involve building AI models. Technical requirements include a junior-level foundation with SaaS and CX workflow familiarity, understanding RESTful APIs, JSON, webhooks, authentication, SDKs, and data flows, the ability to read technical docs, and to explain concepts in business terms, plus support for demos and technical conversations. Required qualifications include professional English, customer-facing technical experience, strong communication and multitasking abilities, cross-functional collaboration, and comfort working through ambiguity; preferred qualifications include CX/CRM/SaaS experience and familiarity with AI product adoption and integration patterns; plus a location requirement of being based in Mexico City or Estado de Mexico, with Zendesk committed to equal opportunity and accommodations as needed.

The AI Success Strategist at Zendesk owns end-to-end AI roadmaps for customers, translating product capabilities into business strategy and partnering with executives to ensure AI initiatives start strong and scale predictably. The role acts as the design authority for deployments, coordinating with Professional Services, Product, and Engineering, and maintains a mutual, outcome-driven AI roadmap to maximize value and secure renewals. You’ll lead structured discovery and success-planning engagements, define a long-term AI vision, align internal and external stakeholders, and drive execution from adoption through expansion with measurable milestones. Requirements include 5+ years in Customer Success/Experience, 1+ year AI experience, enterprise SaaS GTM experience, strong analytics and program management skills, and a degree in business/computer science/engineering with AI strategy or PM certifications preferred. Zendesk offers a hybrid work model and inclusive culture, with a US OTE of $118k–$178k (70/30 base/commission), and notes AI screening and equal opportunity employment with accommodations available.

Zendesk is seeking an Account Executive in Milan with a proven B2B sales track record, preferably with AI-sales experience, to grow the business and deepen Zendesk’s impact with customers. The role focuses on driving top-line revenue by acquiring new Italian customers, penetrating top-tier accounts, and cross-selling additional products to existing clients. You’ll manage key relationships, leverage data insights and adoption history, develop quarterly territory plans, and lead complex, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS (or equivalent), 4+ years in cloud/software B2B/AI sales with a history of exceeding quotas, experience selling to C-level executives, strong negotiation and closing skills, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, the ability to travel, and fluency in Italian and English. Zendesk emphasizes a hybrid, inclusive culture with equal opportunity employment, AI screening of applications, and accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive based in Madrid to drive top-line revenue in the Iberian market (Spain and Portugal), focusing on new business and expanding existing partnerships through cross-sell opportunities. You will acquire new customers, nurture key relationships, leverage data and adoption history to prospect and retain clients, and create quarterly territory plans to increase market share. You will lead complex, value-centric sales cycles (often multi-month with proof-of-concept stages), establish C-level sponsorship, collaborate with internal teams, negotiate and close deals, and maintain a robust pipeline and accurate forecasts to exceed targets. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota track record, experience selling to C-levels, familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker, ability to travel to customer locations, and fluency in Spanish and English (Portuguese a plus). Zendesk emphasizes its mission, a hybrid work model, AI screening policies, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations team and is responsible for building and scaling the systems, processes, and operating rhythm that enable Marketing to move quickly, deliver quality work, and produce measurable impact across funnel operations, campaign execution, journey orchestration, marketing technology, and process optimization. It includes leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes (intake through Sales handoff and feedback loops), and setting strategy and governance for the marketing technology ecosystem while partnering with Marketing, Sales/Revenue Ops, Product, Engineering, Finance, and regional teams. The role emphasizes thoughtful use of automation and AI to speed campaigns, improve efficiency and decision quality, and enable stakeholder self-service, while establishing performance visibility for funnel health, data integrity, and time-to-value, and translating complex topics into clear recommendations for senior leaders. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops, proven experience owning marketing automation and CRM ecosystems, leading funnel management, campaign operations, lifecycle/or journey orchestration, cross-functional operating model improvements, and familiarity with platforms such as Salesforce, Marketo, analytics/BI, data enrichment, workflow tools, and AI tools; B2B SaaS experience is preferred. Compensation includes a US base salary range of $220,000-$330,000 with potential bonus or incentives; Zendesk highlights an inclusive, hybrid workplace, equal opportunity employment, and accommodations, and notes that AI screening may be used in the hiring process.

This is a senior individual-contributor role on Zendesk’s Marketing Strategy & Operations team responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, operations, performance management, and cross-functional work. You’ll partner with Marketing leaders to set annual and quarterly priorities, lead planning, forecasting, budget/resource discussions, pipeline pacing, and executive reviews, and define ownership, decision rights, risks, dependencies, and communication cadences for cross-functional initiatives. You’ll develop operating frameworks, templates, playbooks, and mechanisms to improve prioritization, accountability, visibility, and execution quality; analyze performance to surface trade-offs and recommendations; and coordinate with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams. The role requires 8+ years in marketing strategy/operations or related fields, strong analytical and financial modeling skills, ability to connect marketing activity to pipeline and revenue, experience building executive-ready narratives, and a collaboration-focused, low-ego style; B2B SaaS or complex global marketing experience is preferred. Compensation includes a US base range of $134k-$200k (potential bonus/benefits), and Zendesk emphasizes a hybrid, inclusive culture with AI screening disclosures and accommodations for applicants with disabilities.

Zendesk, a leading tech company focused on customer experience software, is seeking a Senior Technical Program Manager in Product Development to lead multiple complex, cross-functional programs that deliver measurable business outcomes and support OKRs, with a global reach across EMEA, APAC, and AMER. The role entails maintaining an end-to-end view of value creation, proactively identifying cross-functional friction and dependencies to prevent delivery risks, and translating strategy into executable plans with strong change management and risk mitigation. You will establish governance forums, operating rhythms, escalation paths, and executive communication, drive end-to-end delivery against milestones and quality standards, manage scope and critical paths, and mentor others to raise program-management standards. The ideal candidate will have prior software company experience managing engineering programs with at least three large-scale releases, be proficient with agile tools like Jira, Confluence, and Kanban, and excel at facilitation and cross-regional collaboration across multiple global programs. Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity, and notes that AI screening may be used; reasonable accommodations are available for applicants with disabilities.

Zendesk aims to power exceptional service and build a next-generation autonomous service workforce, focusing on government and nonprofit sectors to transform customer and employee service with AI-driven support. The Enterprise Account Executive will own an Australian territory, drive strategic growth with government agencies and departments, and manage complex, multi-year deals from prospecting and PoC to closing. The role requires becoming a trusted C-suite advisor, aligning Zendesk’s Resolution Platform with client business goals, and collaborating with product, engineering, and leadership while using tools like Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of experience in B2B cloud/software sales or solution engineering, be strong consultative storytellers, understand SaaS and AI business models, and excel at building lasting relationships with integrity and empathy. Zendesk promotes a hybrid work model, equal opportunity employment, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants with disabilities and AI screening used in accordance with policy; for accommodations, email peopleandplaces@zendesk.com.

Zendesk is hiring a Corporate Account Executive to grow its South Korea account base by hunting for new opportunities and closing deals across varying sizes, while collaborating cross-functionally to deepen customer relationships. Responsibilities include driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for high customer satisfaction, cross-selling additional products, and using data, intents, and adoption history to prospect and articulate Zendesk's value. You will maintain a robust Salesforce pipeline, provide accurate forecasts, and collaborate with internal teams to optimize sales strategies, aiming to exceed quarterly and annual targets. Requirements include a BA/BS or equivalent, at least 1 year of B2B or SaaS sales experience with a proven track record, bilingual English and Korean, strong presentation and negotiation skills, and familiarity with sales tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal employment opportunity, diversity, and accommodations for disabilities, with AI screening noted as part of the application process.

Zendesk is seeking a Commercial Account Executive to help power AI-first B2B SaaS transformation for customers in Western Australia and South Australia, aligning with its mission to enable exceptional service. The role focuses on new customer acquisition and expanding partnerships in the mid-market, while helping business leaders realize ROI from AI-powered CX and EX solutions and building meaningful relationships with VP and C-level decision-makers. You’ll develop strategic territory plans, build a data-driven pipeline, and collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes. Ideal candidates bring B2B SaaS sales experience (mid-market or complex deals), a consultative approach, enthusiasm for AI, ownership and curiosity, and willingness to travel within WA/SA, with bonus points for tools like Salesforce, Clari, Gong, Tableau/Looker, or CX/EX software experience. Zendesk emphasizes hybrid work, equal opportunity and inclusion, may use AI screening in hiring, and offers accommodations upon request.

Zendesk is seeking an Enterprise Account Executive for North & East India to drive top-line revenue by acquiring new enterprise customers and expanding existing partnerships in the SaaS space. The role involves creating quarterly territory plans, cross-selling, managing C-level relationships, and leading complex, multi-month sales cycles with proof-of-concept stages to build a robust pipeline and accurate forecast. Candidates should have a BA/BS or equivalent, 10+ years in cloud/software B2B sales with a proven quota track record, experience selling to VP/C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position lists the NCR region as the base but notes Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra, with a hybrid work model and travel requirements. Zendesk emphasizes fairness, inclusion, and equal opportunity, notes that AI screening may be used, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation, focusing on agentic AI and large language models rather than a traditional presales role. You will own the technical strategy for global customer engagements, architect agentic AI workflows, conduct deep technical discovery and AI readiness assessments, translate requirements into scalable pilots and proofs-of-concept, build production-ready accelerators and reusable API components for scale, and lead the technical sales lifecycle from qualification through execution. You’ll partner with Product Management and Engineering to feed field feedback, help shape the roadmap, and communicate technical value to C-suite and economic buyers to drive ROI and organizational transformation. Basic qualifications include a bachelor’s degree in a quantitative field, 6+ years in technical presales or solution architecture in enterprise SaaS, deep fluency with modern web and scripting technologies and APIs, a strong AI/ML foundation (LLMs, prompt engineering, RAG), enterprise infrastructure knowledge, and 30–50% travel. This role requires being based in Karnataka or Maharashtra (hybrid work) and Zendesk is an equal opportunity employer that provides accommodations for applicants with disabilities.

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale QA across complex integrations and transformation programs (e.g., ERP) and serves as the primary QA engineering delivery lead, partnering with Business and Product leaders to ensure high-risk projects succeed. Responsibilities include release cycle quality governance with quality gates and Definition of Done criteria, expanding core testing platforms (Playwright, Jenkins) across delivery teams, and driving QA governance, defect management, and auditability enterprise-wide. It also covers scaling QA capacity with AI, implementing AI-driven efficiencies, predictive analytics to identify hotspots, leading End-to-End transformation and requirement reviews, and maintaining data hygiene and reporting. Required skills include 10+ years in software quality engineering with 5+ in leadership, hands-on QA automation using Playwright and CI/CD via Jenkins, expert RCA and defect lifecycle management, expert use of X-Ray and Jira with bidirectional traceability, and experience with AI-enabled testing. The role requires being based in Mexico City or Estado de Mexico, with Zendesk’s hybrid work policy and commitments to equal opportunity and accommodations.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

Zendesk is hiring an Enterprise Account Executive in Madrid to drive growth in the Iberian market (Spain & Portugal) by selling AI-driven CX and automation solutions to large enterprises. Responsibilities include acquiring new enterprise customers, expanding AI adoption, cross-selling and upselling, managing key relationships, building quarterly territory and account plans, and leading multi-stakeholder, value-centric deals with proof of concept. The role requires maintaining a robust pipeline and forecast, collaborating with Customer Success, Solutions Engineering, and Product teams, and positioning Zendesk as a trusted advisor to C-level executives. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven track record in complex enterprise cycles and $1B+ revenue targets, strong quota attainment, fluency in Spanish and English (Portuguese a plus), and experience with tools like Salesforce and Outreach. Zendesk emphasizes its mission, offers a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.

Zendesk is hiring a Director of Sales to lead India’s Enterprise and Commercial segments, build high-impact strategies, mentor a team of AEs, serve as an executive sponsor for major partnerships, and help drive the company’s hyper-growth across India and beyond. The role focuses on growing top talent, driving strategic enterprise growth through complex, value-based deals, shaping market strategy, and ensuring pipeline and forecasting excellence using methodologies like MEDDPICC. Core requirements include 10+ years of leadership in B2B SaaS enterprise sales with at least 7 Enterprise AEs, a proven track record of quota attainment, experience with multi-product cycles and C-suite engagements, and proficiency with MEDDPICC and sales tools (Salesforce, Clari, Outreach). The position is based in Bangalore or Mumbai (Karnataka or Maharashtra) with travel as needed, and nice-to-haves include President’s Club recognition and deep CX or AI enterprise expertise. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and notes that AI screening may be used in the hiring process.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a high-performing Commercial Account Executive in New Zealand to expand its mid-market footprint with AI-powered customer experience solutions. The role focuses on acquiring new customers and expanding existing partnerships, driving top-line revenue, and managing multi-stakeholder sales cycles to achieve and exceed quotas. Responsibilities include acting as a trusted advisor on AI-enabled CX tools, cross-selling and upselling advanced products, running solution demos and proofs of concept, and collaborating with Solutions Engineers, Marketing, and Customer Success. Requirements include 5-8+ years of B2B SaaS sales, a proven track record of quota attainment, ability to navigate complex mid-market cycles, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus strong negotiation and executive-facing skills and willingness to travel. Zendesk highlights its mission, hybrid work model, commitment to diversity and inclusion, transparency about potential AI screening of applications, and offers reasonable accommodations for applicants with disabilities.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.

Zendesk is seeking a Senior Account Executive for the Greater China region in a new-business heavy B2B SaaS sales role focused on Customer Experience, where you’ll build your own pipeline, grow accounts, and close net-new logos as an individual contributor. You’ll drive top-line revenue by acquiring new commercial customers, owning net-new logo acquisition, nurturing relationships for retention, and pursuing cross-sell opportunities to maximize account value. The role requires 8+ years of B2B SaaS sales (CX preferred), Mandarin and/or Cantonese proficiency, the ability to build and manage a pipeline, navigate complex sales cycles with proof-of-concept stages, and travel up to 50%. You’ll establish executive sponsorship, use data, intents, and adoption history to improve conversion and retention, maintain an accurate forecast, and collaborate with internal teams to refine sales strategies. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, including AI-screening disclosures and accommodations for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.