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The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

Zendesk is a leader in customer experience solutions, with its Contact Center Center of Excellence optimizing platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and operational efficiency. The position is for a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk’s CCaaS platform, Zendesk for Contact Center, in Northern Europe, providing strategic direction and cross-team collaboration. Responsibilities include collaborating with Zendesk Account Executives, pre-sales teams and partners to identify opportunities, aligning with vendors and delivery partners on best practices, running customer discovery calls, managing deal progress, forecasting, and delivering tailored value propositions with regional teams. Key qualifications include a minimum of 7 years in cloud contact center sales, fluency in English and German, proven channel sales experience, technical knowledge in Zendesk and Amazon Connect is advantageous, the ability to sell at the C-level, and a proven track record of achieving targets with strong communication. We offer a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, the chance to lead transformational contact center initiatives with cutting-edge tech, and Zendesk’s commitment to diversity and accessibility, with AI screening noted and equal opportunity employment.

Zendesk is seeking a Senior Corporate Account Executive for Southeast Asia to drive growth in the SaaS space by acquiring new customers, expanding existing accounts, and cross-selling, while aligning Zendesk's solutions with customers' goals. The role requires building and maintaining broad relationships across multiple levels, collaborating cross-functionally, and leading competitive sales cycles using value-based selling, with a strong Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively identifying opportunities to upsell, and using data insights to prospect and optimize account revenue. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, and familiarity with tools such as Salesforce or Clari. Zendesk emphasizes a hybrid work environment, global diversity and inclusion, equal opportunity employment with accommodations for applicants with disabilities, and notes that AI may be used to screen applications, with a contact for accommodations provided.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base by acquiring new clients and expanding existing partnerships, aligning Zendesk solutions with customers’ goals. The role emphasizes driving top-line revenue, nurturing relationships for retention, cross-selling, and using data and customer insights to improve conversion and expansion, while maintaining a strong pipeline and accurate forecasting. Candidates should have a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a track record of meeting or exceeding targets, and experience managing complex, multi-month sales cycles and renewals, including selling to VP and C-level executives, with proficiency in Salesforce, Outreach, and Clari, and willingness to travel. Zendesk highlights a human-centered mission, a hybrid work model, and a commitment to fairness, diversity, equity, and inclusion, noting that AI may be used to screen applications in accordance with guidelines. The company also states it is an AA/EEO/Veterans/Disabled employer and offers accommodations for applicants with disabilities, with contact provided for accommodation requests.

Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) who will partner with regional marketing leadership, use data to drive GTM strategies, understand customer behavior, and measure marketing performance with a strong ROI focus. In this role you will help Zendesk hit pipeline and revenue targets by addressing strategic growth opportunities, leading cross-functional planning with Finance and Revenue Operations, and creating Tableau dashboards that translate complex data into actionable insights for executives worldwide. You will evaluate campaigns against industry best practices, optimize engagement and funnel metrics, and transform budgeting into an insights-driven process to allocate spend where it delivers the greatest ROI, while driving annual growth, headcount, and quota planning. The candidate should possess a strategic mindset and strong communication skills, with 6+ years in marketing/analytics, advanced Tableau and SQL abilities, an understanding of the marketing funnel and B2B lead-to-opportunity process, and the ability to present to senior leaders; SAS/Python/R are a plus. Zendesk emphasizes a fulfilling, inclusive, hybrid work culture, is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities upon request.

Zendesk is a leader in customer experience solutions and runs a Contact Center Center of Excellence to optimize platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency. The role seeks an experienced Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk’s CCaaS platform for the SMB segment in North America, providing strategic direction and cross-team collaboration. Responsibilities include collaborating with Account Executives, pre-sales teams, and partners to identify opportunities; engaging with vendors and delivery partners to align on best practices; running enablement sessions and customer discovery calls; managing deal progress and forecasts; partnering with AWS and Amazon Connect AMs; and delivering tailored value propositions through coordination with pre-sales while staying ahead of industry trends. Key qualifications include a minimum of 7 years in cloud contact center sales, strong analytical and scale-selling capabilities, proven channel sales experience, autonomous work style in a fast-paced environment, experience selling at the C-level, a track record of meeting sales targets, and technical familiarity with Zendesk and Amazon Connect is advantageous. We offer a competitive salary and benefits package, opportunities for growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives, with US annualized OTE ranging from $292,000 to $438,000 (60/40 base/commission), potential bonuses or incentives, hybrid work options, commitment to fairness, diversity, inclusion, and accommodations, and AI screening may be used in evaluating applications.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Managed Services Consultant who acts as an experience-maker for enterprise customers, helping them use, see, and value Zendesk by extending their teams through excellent customer service and hands-on support. You will manage a portfolio of Managed Services customers, maintain and prioritize a backlog of work, remain expert across the Zendesk product line, educate customers to proactively optimize their setup, delegate requests as needed, and help establish world-class service standards. Key duties include providing business consultation, defining the problem with customers, configuring Zendesk to meet goals, managing competing priorities across multiple customers, and responding to high-profile escalations to sustain loyalty. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship-management skills, empathy, technical aptitude, and willingness to travel up to 20%. Zendesk emphasizes diversity and inclusion, offers flexible/hybrid work options, and provides accommodations for disabilities; they may use AI to screen applications and position themselves as an equal opportunity employer.

Zendesk is seeking a Regional Vice President for Asia to lead senior sales teams across Greater China, Southeast Asia, and Korea, reporting to the SVP of Sales for Asia Pacific & Japan and collaborating with the regional leadership team. The role involves developing and executing a long-term growth strategy, driving organizational scaling, and fostering new business with enterprise accounts through cross-functional collaboration and partnerships. Responsibilities include building a comprehensive regional sales plan, guiding distributed teams, defining customer acquisition strategies (inbound and partner-driven), owning revenue targets, and delivering regular leadership reports on performance and market risks. Qualifications require 10+ years in software/SaaS sales (with CX/CRM/ERP or B2B exposure), 5+ years of senior leadership across multiple Asian markets, and a proven track record closing mid-market and large enterprise deals, along with deep knowledge of regional cultures, markets, and partner ecosystems. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may screen applicants, and is an equal opportunity employer that provides accommodations for disabilities.

Zendesk's Quote to Revenue team ensures seamless processes from sales quoting through revenue recognition, supporting recurring and usage-based revenue as the company expands into AI offerings. The role is a Staff Software Engineer who will lead initiatives around Zuora Billing, Mediation, and RevPro, partnering with business, product, and technical teams to architect and implement enhanced billing solutions including Orders Actions, OTR, Metering, Native Ramps, and Advanced Consumption Billing. Responsibilities include leading requirements gathering and prioritization, designing scalable billing and revenue recognition solutions, driving cross-functional implementation, ensuring compliance with financial systems, and facilitating testing and rollout. Requirements include 8+ years in SaaS billing/revenue operations, deep Zuora expertise, a track record of complex billing transformations, knowledge of SaaS lifecycle and ASC 606/IFRS 15, cross-system integrations, strong communication, and Agile experience, with AI billing exposure considered a plus and a relevant bachelor’s degree. The base US salary range is $175,000–$263,000 with potential bonuses/benefits, and Zendesk emphasizes hybrid work, equal opportunity hiring with DEI commitments, and accommodations, with AI may be used to screen applicants.

Zendesk is hiring a Senior Product Designer for the Custom Objects team to craft scalable, enterprise SaaS experiences that enable multi-channel workflows for customers. The role is remote for West Coast residents (PST) and focuses on building data tools and structures to support complex processes like returns, asset allocation, and subscription management via the Zendesk Platform. You will define user journeys for employees and service teams, design scalable UI patterns for service discovery, request submission, and fulfillment tracking, and prototype interactions among self-service, knowledge bases, and AI-driven recommendations. You will collaborate closely with Product Managers, Engineers, and Content Designers and partner with Service Operations teams to ensure the catalog aligns with real-world processes. Requirements include 5+ years in product design with SaaS/B2B/enterprise experience, strong skills in interaction design, information architecture, and systems thinking, plus proficiency in Figma and usability testing; the US base salary ranges from $158k to $238k and Zendesk emphasizes diversity, inclusion, and equal opportunity, with accommodation options available.

The Senior Solutions Consultant role at Zendesk focuses on transforming how government agencies use Zendesk's AI-powered CX and ES platform, acting as a trusted advisor and technical thought leader across Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery, architecting AI-driven solutions, owning end-to-end technical engagements (design, pilots, value proofs), and integrating secure, scalable workflows with Zendesk APIs, middleware, and cloud platforms. The position also emphasizes collaborating to align customer needs with product roadmaps, measuring impact with Zendesk analytics, promoting AI adoption, and staying ahead by advancing expertise in AI and CX/ES tech. Required qualifications include 7+ years in presales or solutions consulting in SaaS/CX/CCaaS/AI, demonstrated pilots/POCs, knowledge of AI technologies and domains like CCaaS, ITSM, BI, plus strong storytelling and communication skills, a bachelor’s degree, and willingness to travel. Compensation ranges from $188k-$282k OTE in the US (80/20 base/commission) with potential bonuses, while Zendesk highlights its inclusive culture, hybrid work policy, AI-based screening, and equal opportunity employment with accommodations available.

The Employee Service (ES) Specialist is a high-impact advisory role within Zendesk's Employee Service solutions, focused on driving adoption, optimizing workflows, and enabling strong internal service experiences for employees, across all customer segments in collaboration with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement. The mission of the ES Specialist Team is to accelerate adoption and time-to-value, act as subject matter experts on internal service delivery and cross-functional workflows, embed ES expertise into customer success planning, influence enablement and program strategy, and feed customer feedback to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert, leading workshops and value reviews, partnering with CSMs to identify risks and expand ES use cases, contributing to scaled programs and enablement like webinars and self-serve content, and collaborating cross-functionally with Professional Services, Product, CX Enablement, Sales, Renewals, and advocacy teams. Qualifications require 7+ years in Customer Success or ITSM/ITAM/IT Operations or related fields, strong understanding of internal service delivery across IT/HR/Finance/Operations, proven SaaS adoption experience, excellent advisory and communication skills, ITIL familiarity preferred, data storytelling and value mapping experience, and a relevant bachelor’s degree. Compensation for US roles is a $158k-$236k OTE with a 70/30 base/commission split, plus potential bonuses; Zendesk emphasizes a flexible hybrid work model, global diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, including AI screening in the hiring process.

Zendesk is seeking a high-performing Enterprise Account Executive to drive Norway enterprise growth, targeting new logos and multi-year CX and AI transformation opportunities using AI-powered solutions like AI Agent, Copilot, QA, and CCaaS. You will build strategic account plans, lead complex, multi-stakeholder sales cycles across business, IT, operations, procurement, and executives, and expand existing customers through adoption of Zendesk’s AI platform as part of broader CX transformation programs. The role requires multi-year enterprise SaaS sales experience, success in long-cycle, high-value deals, Norwegian and English fluency with executive presence, a strong understanding of AI/automation for large enterprises, and experience with AI sales tools/CRM and ROI business-case development, plus cross-functional collaboration and a self-driven, adaptable mindset; travel to Norway for in-person meetings is essential. The position can be based remotely or in a hybrid setup within Denmark, with regular travel to Norway for customer engagement. Zendesk emphasizes equal opportunity, hybrid work, and a commitment to diversity and inclusion, including accommodations for applicants with disabilities and AI-driven screening where appropriate.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

Zendesk is seeking a Director, Global Specialist Organization to lead and scale three specialist teams—Employee Service (ES), CCaaS, and Workforce Engagement Management (WEM)—as trusted advisors that accelerate adoption, drive value, and strengthen retention, with AMER or EMEA remote location and reporting to Oliver Nono. The ideal candidate will be strategically and operationally strong, with deep expertise in at least one domain and a proven track record of leading high-performing teams across segments, regions, and product surfaces, partnering closely with CS, Professional Services, Sales, Renewals, Product, and CX Enablement. Responsibilities include building and scaling the global specialist functions, establishing a unified strategy and operating model, developing managers, and driving adoption, value realization, and risk-mitigation frameworks, along with data-driven governance and collaboration with CX programs. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles within enterprise SaaS, 5+ years leading teams, deep domain expertise in ITSM/Employee Experience, CCaaS, or WEM, global multi-regional experience, strong cross-functional influence, excellent communication and analytics, and willingness to travel quarterly. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk aims to power exceptional service globally and believes every interaction is an opportunity to make a human connection. They are seeking an Enterprise Account Executive with a proven B2B SaaS track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. Responsibilities include driving top-line revenue with new enterprise acquisitions, cross-selling to existing customers, managing relationships, using data to prospect and retain, creating territory plans, and leading complex multi-month deals with executive sponsorship. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a consistent quota performance, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes hybrid work, inclusion and equal opportunity, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Public Sector Solutions Consultant to transform government agencies’ CX/ES using its AI-powered Resolution Platform in the SLED space, challenging outdated contact centers and enabling smarter, scalable service. The role involves leading technical and business discovery, architecting AI-driven CX/ES solutions, driving end-to-end technical engagement, and integrating secure, scalable workflows across Zendesk APIs and major cloud platforms while collaborating with Sales, Product, Engineering, and Customer Success. You’ll measure ROI with Zendesk analytics, champion AI adoption, and influence the product roadmap by sharing insights to stay ahead of evolving CX/ES technology. Requirements include 3+ years in presales/solutions consulting in SaaS/CX/CCaaS/AI, experience designing pilots/POCs, understanding of AI technologies, domain expertise in CCaaS/ITSM/BI, strong storytelling and communication skills, a bachelor’s or equivalent, and willingness to travel. The US OTE ranges from $119k to $179k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes fairness, diversity and inclusion, hybrid work, and reasonable accommodations, including AI screening where applicable.

Zendesk is seeking a Commercial Account Executive to expand its footprint in Denmark’s commercial segment (250–1,500 employees) and drive net-new business by connecting Danish organizations to Zendesk’s AI-powered CX platform. The role involves owning the full sales cycle, developing new business, growing and retaining existing accounts, articulating the value of AI-first CX, and collaborating with Solution Consulting, Marketing, Customer Success, and Partner teams. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector with a proven quota attainment, Danish and English fluency, strong negotiation and storytelling skills, deep understanding of AI and modern CX, proficiency with AI-enabled sales tools and CRM (Salesforce preferred), and experience with complex, consultative sales processes (e.g., MEDDPICC). The role is based in Denmark and can be hybrid or fully remote, joining a collaborative, high-impact sales team focused on customer success, innovation, and growth. Zendesk emphasizes diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations; it is an equal opportunity employer.

Zendesk is seeking a Commercial Account Executive to drive net-new business and expand its AI-powered CX platform in Finland and Iceland, with the role based in Denmark and allowing hybrid or fully remote work. The candidate will own the full sales cycle—from prospecting to closing—across Finland’s and Iceland’s commercial sectors, while building pipelines and expanding Zendesk adoption in multiple industries. Responsibilities include growing and retaining accounts by deepening relationships, articulating AI-driven value, leveraging AI tools, and collaborating with Solution Consulting, Marketing, BDR/SDR, Customer Success, and Partners to deliver seamless experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market space with a track record of meeting quotas, Finnish and English fluency, strong negotiation and storytelling skills, and experience with CRM tools and value-based methodologies (e.g., MEDDPICC). Zendesk emphasizes inclusivity and equal opportunity, notes that AI may be used in screening, and supports flexible hybrid or remote work as part of its diverse, inclusive culture.

Zendesk is hiring a Director of GTM Operations to oversee Compensation Operations and Strategic Business Operations, driving GTM strategy and alignment across Sales, Marketing, Customer Success, and Finance. The role involves designing scalable, data-driven operating models and leading end-to-end compensation operations (annual planning, quota deployment, territory mapping, and payouts) along with governance and automation to support GTM goals. In Strategic Business Operations, the person will co-lead annual GTM planning (headcount, capacity, segmentation, territory design), drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and elimination of bottlenecks. Qualifications include 8–12+ years in GTM Operations or related fields, deep compensation operations expertise, strong analytics and planning/forecasting skills, and familiarity with tools such as Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The position offers a US base salary range of $170,000–$256,000 with potential bonuses and benefits, and Zendesk notes its hybrid work model, commitment to diversity and inclusion, AI screening practices, and accommodations for applicants.

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Account Executive who is German-speaking to drive revenue in the EMEA region, handling inbound and outbound SaaS sales for mid-market and Fortune 500 clients. The role involves quickly learning the Zendesk platform, addressing small business needs, handling high volumes of inquiries, owning a territory, and delivering high-impact product demos. Requirements include proficiency in German and English, at least 2 years of sales experience (preferably in SaaS), strong communication skills, the ability to manage many opportunities, and a startup/entrepreneurial mindset focused on customer success. The job offers a hybrid/remote model, a 2-week sales bootcamp, ongoing coaching, career development, and benefits like health insurance and PTO. Zendesk commits to diversity and fairness, may use AI screening, and provides accommodations for disabilities as part of being an equal opportunity employer.

Zendesk is seeking a Senior ML Engineer to strengthen its retrieval-augmented generation (RAG) platform used across customer-service channels for 125,000+ brands, helping end-users quickly find answers in knowledge bases. You will deliver AI-powered features using cutting-edge LLMs, collaborate with Product, ML Scientists, and other engineers, mentor juniors, ensure service stability, and contribute to technical design and clean code, while addressing scaling, new use cases, speed/cost optimization, and multi-context reasoning. Requirements include 4+ years building Python ML systems, solid server-side architecture knowledge, cloud deployment experience (AWS/GCP/Azure), the ability to build scalable software, strong communication, and a collaborative, self-managed agile mindset; preferred include experience with LLMs at scale, RAG design, AWS, and data-driven experimentation. The tech stack features Python (and some Ruby), AWS, data stores like RDS MySQL, Redis, S3, Elasticsearch, Kafka, and Athena, with Kubernetes and Docker, Kafka for streaming, and monitoring via Datadog and Sentry. Zendesk offers an inclusive, hybrid work culture with ownership of features at scale, growth opportunities, flexible hours, development funds, and remote-friendly options, along with a commitment to diversity and candidate privacy and an acknowledgment that AI screening may be used in hiring.

Zendesk is hiring an Account Executive in Belgium to grow commercial SaaS accounts, focusing on acquiring new customers and expanding existing partnerships by aligning solutions to customers’ goals. Responsibilities include driving revenue growth, managing and nurturing relationships for satisfaction and retention, cross-selling, leveraging data and adoption history to improve conversion and expansion, and leading complex sales cycles with value-based selling and strong executive sponsorship. You will maintain a robust pipeline and accurate forecast to exceed quarterly and annual revenue goals, collaborate with internal teams, and ensure the benefits of Zendesk products align with customers’ objectives. Qualifications include a BA/BS or equivalent, Dutch and/or French, 3+ years of B2B SaaS sales in Belgium with a proven track record, experience in complex renewals, selling to VP/C-level, strong presentation/negotiation/closing skills, entrepreneurial mindset, territory/account planning, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes a humane customer experience with hybrid work options, is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring per policy, and provides accommodations for applicants with disabilities.

The role is centered on recruiting new partnerships and collaborating with the Enterprise and Commercial sales teams to drive new bookings, expansion bookings, and customer acquisitions with partners, while accelerating opportunity velocity and conveying partner value to sales. It also involves creating and executing a regional go-to-market strategy, coordinating with regional field and channel marketing to fund partner-led campaigns with measurable ROI, and serving as the day-to-day liaison to drive incremental revenue through partner initiatives. The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and tech companies, strong executive presence, a solid understanding of Zendesk’s value proposition and how partners monetize services, and a proven ability to present to partners and prospects (with a track record of carrying a quota). The role offers full flexibility, with work primarily remote or from the Melbourne office, supported by digital tools and the option to use Zendesk offices or flex spaces, plus occasional in-person gatherings. Zendesk emphasizes its mission as the intelligent heart of customer experience, supports a hybrid work model, notes AI may be used in screening, and commits to equal opportunity, diversity and inclusion, with accommodations available for applicants who need them.

Zendesk is hiring a Staff Machine Learning Scientist for the AI Agent product (Gen3) to bridge cutting-edge ML research with real-world impact and shape the product roadmap. Responsibilities include designing and testing novel AI solutions for real business problems, owning end-to-end research projects from requirements to design and reporting, conducting peer reviews, staying current with NLP/ML literature, helping AI engineers implement designs in production, using rapid experimentation tools, and collaborating with product managers to discover the roadmap. Required qualifications include a degree in CS/ML/Engineering/Math, a proven record of ML or NLP research (ideally in industry), the ability to translate research ideas into proof-of-concept models, a practical approach to applying ML to business problems, with a bonus for experience in LLMs, prompt engineering, AI agent context management, and conversational AI/voice technologies including TTS and STS, plus strong communication skills. Success will be measured by alignment with the product roadmap, effective collaboration with product, engineering, and design teams, and the ability to identify, prioritize, and champion new opportunities. The interview process comprises an initial talent call, an interview with a hiring team member, a take-home technical/research challenge, a technical interview with two scientists, and a final interview with CTO or Engineering Manager/Director; the role supports a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, potential AI screening of applications, and accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by hunting new opportunities, closing deals, and building cross-functional relationships that align product value with customers’ goals. The role focuses on driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for retention, cross-selling, using data and customer intent to prospect, and maintaining a robust Salesforce-based pipeline with accurate forecasts and KPIs. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record of exceeding targets, strong deal-making and outreach skills, an entrepreneurial mindset, experience with territory plans, and familiarity with tools like Salesforce, Outreach, and Clari. Zendesk’s mission is to power exceptional customer service and meaningful human connections, supported by a hybrid work model with global offices and remote options. The company is an equal opportunity employer, may use AI in screening per its policies, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to drive global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, turning data into executive recommendations, and promoting best practices across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration success, strong cross-functional leadership, advanced analytics, and exceptional C-suite communication, with fluency in English. The position is fully flexible: remote work with optional on-site Zendesk spaces for collaboration. Compensation ranges from $170,000 to $256,000 in base pay, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity and a commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mentality to acquire net-new customers, build pipeline, and manage a book of business across new and existing accounts. The role focuses on driving top-line revenue through new customer acquisition, expanding opportunities via cross-sell and upsell, and using data and adoption metrics to target prospects and strengthen retention. You will lead competitive sales cycles, articulate the business impact of Zendesk solutions, maintain a robust Salesforce-based pipeline, and provide accurate forecasts. Requirements include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven record of net-new acquisition, and proficiency with tools like Salesforce, Groove, and Clari. Zendesk emphasizes a diverse, inclusive, hybrid work culture, is an AA/EEO/Veterans/Disabled employer, may use AI in screening, and offers accommodations for disabilities.

Zendesk’s Senior Solutions Consultant role centers on leading technical and business discovery, designing tailored AI-powered CX/ES solutions, and owning the end-to-end technical engagement from qualification through pilots to deliver measurable results. The job requires architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) and collaborating across Sales, Product, Engineering, and Customer Success to align with customer goals and compliance. You’ll measure impact with Zendesk analytics and AI performance metrics, demonstrate ROI, promote AI adoption with Customer Success, and continuously evolve as AI and CX/ES technologies advance. Ideal candidates have 5+ years of presales or solutions consulting in SaaS or CX, strong web and SaaS architecture knowledge, experience running pilots/POCs, deep AI understanding (LLMs, NLP), and domain expertise in CCaaS, ITSM, BI, WFM, or related areas, plus excellent storytelling and communication and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture, its commitment to diversity and equal opportunity, notes that AI may screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead the design and delivery of AI-powered CX and ES solutions, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable outcomes. The role includes leading technical and business discovery, conducting AI readiness assessments, and creating tailored demos and proofs of value that demonstrate Zendesk’s differentiated value. You’ll translate advanced AI/ML capabilities into clear business narratives, own the end-to-end technical engagement from qualification to pilot delivery, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP). You’ll collaborate across teams to align customer needs with the product roadmap, measure ROI with analytics, drive AI adoption with Customer Success, and continuously stay ahead in AI and CX/ES technologies; qualifications include 5+ years in presales/solutions consulting, experience with pilots/POCs, deep AI knowledge, and domain expertise in areas like CCaaS or ITSM. Zendesk promotes a hybrid, inclusive culture, is an equal opportunity employer, may screen applicants with AI, and provides accommodations for disabilities while maintaining commitments to diversity, equity, and inclusion.

Zendesk is transforming Customer Experience and Employee Services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands deliver smarter, faster, and more personal service at scale. As a Solutions Consultant, you’ll shape the next era of customer engagement by partnering with customers and internal teams to design and showcase innovative, real-world solutions that unlock lasting value. You’ll lead technical and business discovery, architect AI-powered CX solutions, build seamless integrations using Zendesk APIs and cloud platforms (AWS/Azure/GCP), collaborate across Sales, Product, Engineering and Customer Success, drive measurable business impact, and champion AI adoption. Candidates should have 3+ years in presales or solutions consulting (or related AI/SaaS/enterprise software experience), hands-on experience with pilots/POCs, knowledge of AI technologies (LLMs, NLP, automation), familiarity with CS software and middleware, and strong communication and presentation skills, plus willingness to travel. Zendesk offers a hybrid work culture, a commitment to global diversity, equity, and inclusion, and equal opportunity employment, with AI screening in recruitment and accommodations available for applicants with disabilities.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

Zendesk is hiring an Account Executive to grow its Commercial account base, own the full sales lifecycle, and bring innovative solutions—especially Generative AI—to new and existing customers. The role focuses on driving top-line revenue, prospecting and closing deals, managing relationships for satisfaction and retention, and acting as a strategic advisor to C-suite and VP executives on the value of Zendesk’s AI-powered platform. You’ll identify cross-sell opportunities, use data insights to improve new business conversion and client retention, and lead complex, value-driven sales cycles to exceed quarterly and annual revenue goals. Requirements include a BA/BS or equivalent, at least four years in B2B SaaS sales or solution engineering with a proven track record, UK/Ireland market experience, end-to-end deal management, C-level engagement, AI/ML fluency, and familiarity with Salesforce, Clari, and Gong, plus willingness to travel. Zendesk promotes a hybrid work model, global diversity and inclusion, and notes that AI or automated decision systems may be used to screen applications; they are an AA/EEO/Veterans/Disabled employer and offer accommodations for applicants with disabilities.

Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and AI-powered products, including retrieval-augmented-generation bots, used by over 145,000 global brands. The role involves delivering AI capabilities at scale with the latest LLM tech, collaborating with Product Management, ML scientists, and engineers to define features, mentoring juniors, maintaining service stability, writing clean code, and contributing to technical design, while tackling challenges like expanding RAG use cases, hybrid search, ranking, indexing speed/cost, and multi-channel retrieval. Basic qualifications include proficiency in Python or Ruby, solid software architecture knowledge, a collaborative growth mindset, ability to work independently, experience building scalable applications, and the ability to form hypotheses and analyze experiments. Preferred qualifications include designing and optimizing ML-based search (Elasticsearch), AWS cloud experience, and event-driven architectures using Kafka. The tech stack features Python/Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, and Snowflake, with Kubernetes and Docker for deployment and Datadog/Sentry for monitoring, and Zendesk offers growth opportunities, ownership at scale, specialization options, a hybrid work policy, and a commitment to equal opportunity and inclusion with accommodations for applicants.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is seeking a Director of Commercial Sales to lead a hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, with a goal of accelerating growth and ARR. The role involves shaping a high-velocity sales strategy, leveraging AI capabilities and sales technology (Salesforce, Outreach, Clari, Gong) to optimize pipeline velocity and customer engagement, and embedding MEDDPICC best practices. You will recruit, mentor, and lead a diverse team while driving complex, multi-product, multi-stakeholder deals, maintaining executive relationships, and collaborating with Marketing, Customer Success, Solutions Engineering, and Product for a unified go-to-market strategy. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven track record of overachieving targets, proficiency with AI and cloud sales tools, a coaching mindset and executive presence in Spanish and English (Portuguese a plus), are willing to travel, and must be based in Mexico City or the State of Mexico. Zendesk emphasizes innovation and impact, offers competitive compensation and benefits, supports hybrid work, and commits to diversity, equity, and inclusion, while noting that AI may be used in screening; accommodations are available for applicants.

The position of Field Marketing Manager is open for the BENELUX region on a fixed-term contract, focusing on a collaborative and innovative marketing approach. The candidate will establish and implement a regional marketing strategy, drive demand generation initiatives, and enhance customer acquisition and retention efforts in collaboration with sales teams. Key responsibilities include developing marketing programs, optimizing vendor channels, analyzing campaign performance, and ensuring cross-functional collaboration. Preferred qualifications include 4-6 years of B2B marketing experience, fluency in Dutch and English, and strong analytical and creative skills. Zendesk emphasizes a commitment to diversity, fairness, and flexibility in the workplace, encouraging applicants from various backgrounds to apply.

Zendesk is seeking a Senior Solutions Consultant who will help bridge customer vision and technical reality, focusing on enhancing human experiences. In this role, the consultant will support the sales process for Mid-Market and Enterprise accounts in South Korea and the APAC region, driving technical sales and ensuring solution selection through strategic design and demonstrations. Key responsibilities include leading discovery sessions, delivering tailored product demonstrations, and implementing customer experience automation and Generative AI solutions. Ideal candidates should have over five years of experience in a related field, native-level fluency in Korean, and business-level English proficiency, along with technical proficiency in Enterprise SaaS and proven sales cycle expertise. Zendesk values diversity and is committed to inclusivity while offering a hybrid work model that supports both remote and in-office collaboration.

The Principal Solutions Consultant at Zendesk plays a crucial role in the sales cycle, focusing on technical solutions and competitiveness while engaging with Enterprise and Mid-Market executives. This position requires a combination of sales and technical expertise, as the consultant acts as a bridge between sales teams and prospective clients. Candidates should have over seven years of presales experience, with knowledge in web technologies, customer service software, and a clear understanding of AI's impact on customer service. Strong interpersonal and communication skills are essential for effectively presenting solutions and managing customer pilots. Zendesk promotes an inclusive work environment and supports diverse hiring practices, ensuring equal opportunities for all applicants.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is looking for a high-performing Account Executive to join their CEE sales team, focusing on driving revenue growth through customer acquisition and account expansion in emerging markets. Key responsibilities include leading complex sales cycles, developing go-to-market strategies, and building relationships with executive stakeholders across various industries such as retail and fintech. Candidates are expected to have a BA/BS degree, over five years of B2B sales experience in the SaaS sector, and a strong track record of exceeding sales quotas. Proficiency with sales tools like Salesforce and fluency in Eastern European languages, particularly Polish, are desirable qualifications. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.