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Zendesk is hiring a Canada-based Enterprise Account Executive to drive new logo acquisition and expand its enterprise footprint in the Canadian B2B SaaS market. The role is revenue-generating and centers on pipeline creation, prospecting, opening doors, and managing complex, multi-stakeholder sales cycles to turn outreach into enterprise relationships. Responsibilities include leading hunter-led territory planning, maintaining a healthy pipeline through outbound efforts, guiding proofs-of-concept, delivering value-based presentations, and collaborating with internal teams to accelerate deals and improve win rates. Requirements include a BA/BS or equivalent, 8+ years of enterprise cloud/software sales with a proven quota track record (preferably two of the last three years), experience selling to VP/C-level executives, travel flexibility, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes its mission to deliver exceptional customer experiences, supports a hybrid work model, commits to diversity and inclusion, notes AI screening for applicants, and provides accommodations for applicants with disabilities.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.

Zendesk is building production AI systems that autonomously resolve customer service tickets at scale across 100,000+ accounts and is expanding the platform foundation to power reliable, secure, and measurable agentic services enterprise-wide. This role focuses on creating the platform layer—not one-off tools—so teams can build, operate, and scale agentic services with shared infrastructure, control planes, and developer tools. You’ll design and implement core platform services including runtime orchestration, workflow execution, memory and context management, state handling, fault recovery, observability, evaluation, and governance to ensure enterprise readiness. You’ll define platform APIs and developer experience, collaborate with product, AI, and infrastructure teams, and bring a systems-thinking approach with agent-architecture expertise (planning, tool dispatch, memory, error recovery) and protocol-awareness for open standards like MCP. Zendesk emphasizes a hybrid work model, diversity and inclusion, notes that AI may screen applications, and remains an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring a Senior Strategic Pursuits Lead to own pursuit strategy for complex, high-value opportunities typically $1M+, leveraging CX and technical expertise to shape executive conversations, orchestrate cross-functional execution, and define value propositions that shift discussions from features to measurable business outcomes. Responsibilities include leading end-to-end pursuits, translating CX requirements into solution and delivery implications, building data-backed ROI models, partnering with platform architects and engineering to de-risk procurement and shorten sale cycles, and leading competitive positioning while serving as executive sponsor to secure internal commitments and present to C-suite stakeholders. Qualifications include a proven track record in strategic deal leadership closing multi-million-dollar enterprise deals in consulting or enterprise technology, deep CX subject matter expertise, strong consultative selling with ROI analyses and executive-level proposals, collaborative executive presence, and demonstrated thought leadership. Preferred qualifications include 12+ years of CX-focused consulting, a bachelor’s degree in engineering, computer science, or related field (MBA preferred), 5+ years applying AI technologies within customer service, exceptional communication and relationship-building skills, and willingness to travel 40–60% for on-site pursuits in a global remote environment. Compensation and culture notes: the US OTE ranges from $218k to $326k with an 80/20 base/commission split, with possible bonuses or incentives; Zendesk also notes AI screening in hiring, supports a hybrid work model, and emphasizes equal opportunity, global diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Strategic Pursuit Lead to own end-to-end, high-value enterprise opportunities (typically $1M+) and shape executive conversations with value propositions that tie CX and technical outcomes to measurable business impact. The role involves leading cross-functional pursuit teams, translating CX requirements into viable solution and delivery implications, building ROI models, partnering with platform architects and engineering, guiding competitive positioning and win themes, and serving as an executive sponsor and external representative. Qualifications include proven strategic deal leadership closing multi-million-dollar deals, CX/transformation expertise, strong consultative selling and financial acumen, collaborative executive presence, and thought leadership with public speaking; 8+ years in CX-related consulting and 5+ years applying AI to customer service; willingness to travel 40–60%; degree preferences include Engineering/CS with MBA preferred. The US OTE ranges from $182,000 to $274,000 with an 80/20 base/commission split, with potential bonuses and location-based adjustments, and compensation details explained in the posting. Zendesk emphasizes AI-powered customer experiences, a hybrid, inclusive workplace, and a commitment to diversity, equity, and inclusion as an equal opportunity employer, with accommodations available for applicants with disabilities.

Zendesk is hiring a Strategic Pursuit Lead to own pursuit strategy for the most complex, high‑value opportunities (typically $1M+), using CX and technical expertise to shape executive conversations and define outcome‑driven value propositions that shift discussions from product features to measurable business outcomes. The role involves leading end-to-end pursuits, translating CX requirements into clear solution and delivery implications, driving solution design aligned with customer KPIs, building data‑backed ROI models, and partnering with platform architects and engineering to de‑risk procurement and shorten sale cycles, plus leading competitive positioning and win themes. You will serve as executive sponsor, cultivate and present to C‑suite stakeholders, escalate blockers, and secure internal commitments, while representing Zendesk externally at industry events and customer forums to strengthen market perception and create reference opportunities. The required qualifications include strategic deal leadership with a proven track record closing multi‑million‑dollar enterprise deals, CX subject matter expertise, consultative selling and financial acumen, collaborative executive presence, and thought leadership and public speaking ability; preferred qualifications include 10+ years in consulting around customer service or CX in tech, a bachelor’s degree in Engineering/CS (MBA preferred), 5+ years applying AI in customer service, and willingness to travel. Zendesk emphasizes a hybrid work model, global diversity, equity, and inclusion, and notes that AI may be used to screen applications; they also provide accommodations for applicants with disabilities.

Zendesk is hiring a Product Manager to own the Testing & Observability suite for Zendesk AI Agents, focusing on simulating conversations, evaluating quality (accuracy, tone, policy adherence), running experiments, and catching regressions to enable safe, scalable AI deployments. You will define the product strategy and roadmap, ship an integrated testing experience in the builder/deployment flow, and design end-to-end simulation with real-pattern scenarios and pass/fail results that pinpoint failures. You’ll build the experimentation layer (A/B testing, staged rollouts) and a pre-publish readiness gate that quantifies deployment risk and gaps, while partnering with ML, QA, and platform teams on scoring, simulation infra, and tracing, and you’ll make the tooling usable by non-technical admins. The role requires several years of product management experience, 2+ years building for non-technical users in complex B2B SaaS, experience shipping AI/ML reliability-focused products, and a track record coordinating across multiple engineering teams; bonus points for simulation/synthetic data, conversational AI, and experimentation infrastructure experience. Success means testing becomes part of the standard agent-building flow, customers can quantify readiness and catch regressions before users see them, automated resolution improves, and the testing platform becomes a shared capability for other AI-powered experiences, with a multi-step interview process including a case study.

Zendesk is hiring a Forward Deployed Engineer (FDE) in the Technical Presales team to act as a hybrid software engineer and strategic consultant who embeds with strategic customers to design, build, and deliver production-grade AI solutions that drive measurable ROI. Responsibilities include leading end-to-end delivery of AI/LLM solutions, building production-grade integrations and data pipelines, troubleshooting complex blockers, collaborating with Sales Engineering and Product teams, and turning customer insights into prioritized product feedback. Requirements include a founder mindset, 5+ years of software engineering for production systems, full-stack fluency across frontend and backend and cloud infrastructure, hands-on experience with LLMs, RAG, vector stores, and production deployment, and willingness to travel 25–50%. Preferred qualifications include prior FDE or professional services experience, familiarity with LangChain/LlamaIndex/Haystack, knowledge of Zendesk APIs or customer support platforms, and experience with ML observability, governance, and security/compliance. Compensation is US OTE $200k–$300k with an 80/20 base/commission split, plus potential bonuses and benefits; Zendesk emphasizes a diverse, inclusive culture with a hybrid work model and notes AI-based screening and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Engineering Manager to lead a distributed team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation to accelerate product delivery. The role involves coaching the team, managing multiple initiatives (governance, audits, high-availability infra), partnering with Corp Dev, Security, and product teams during acquisitions to standardize access and guardrails, owning on-call and incident response, and communicating progress and trade-offs to senior leadership while aligning with the Senior Director of Cloud Infrastructure on the roadmap. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, familiarity with Infrastructure as Code and GitOps, strong cross-functional collaboration, excellent communication, and experience with security/compliance frameworks such as SOC 2, FedRAMP, or ISMAP. Preferred qualifications include experience with tools like Claude and Cursor, familiarity with non-AWS clouds (GCP, Azure), and knowledge of reporting tools such as Wiz and Snowflake. The position offers a US base salary range of $200,000-$300,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace, transparent AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a CXSO Renewals Strategy and Analytics partner to lead data-driven strategy for the Global Renewals organization, reporting to the VP of Renewals and aligning retention, GRR, and ARR goals. The role focuses on designing the connective tissue between frontline renewal management and strategic execution, maximizing ARR retention, reducing churn/contraction, and building models to set and track GRR and C+C targets using tools like Clari or Gong. Key responsibilities include strategic partnership, forecasting and modeling, target setting, process optimization in SFDC, and integrating AI/advanced analytics to automate forecasting and identify at-risk accounts, plus consolidating multi-source data into dashboards. Requirements include 7–10+ years in Strategy & Operations in a high-growth B2B SaaS with multi-product portfolio, deep renewals lifecycle expertise (ARR, GRR, NRR, churn) and contract workflows, and proficiency with SFDC, forecasting tools, AI/ML analytics, SQL, Excel/Sheets, and BI tools like Looker or Tableau. The role offers a US base salary range of $178k–$266k (with potential bonus/benefits), a hybrid work model, a commitment to diversity, and success will be measured by unified data visibility, ARR retention, and scalable renewal workflows.

The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.

Zendesk is seeking a Public Sector Solutions Consultant to lead AI-powered CX/ES transformations for FedSLED agencies, partnering with Sales, Product, Engineering, and Customer Success to deliver scalable, outcomes-focused solutions. Responsibilities include leading technical and business discovery, designing AI-driven CX/ES solutions, driving the end-to-end technical engagement through the sales cycle, integrating and scaling with Zendesk APIs and cloud platforms, collaborating to influence the product roadmap, and measuring ROI while promoting AI adoption. Requirements include 5+ years of presales or equivalent experience, proven ability to execute pilots/POCs, ROI literacy, understanding of AI technologies in CX, domain expertise in CCaaS/ITSM/BI/Workforce Management, strong analytical storytelling and communication skills, knowledge of FSLED compliance being strongly desired, a bachelor’s degree (graduate degree a plus), and willingness to travel. Who you are: strategic, technically fluent, collaborative influencer, customer-obsessed, analytical storyteller, and an innovative problem solver. Compensation and culture: the US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses), Zendesk supports hybrid/remote work, is an equal opportunity employer promoting diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used in screening applications.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to lead a sales team in Singapore, Philippines, Malaysia, and Thailand and drive rapid growth in this strategic SaaS market. Reporting to the Regional Vice President of Sales for Asia and collaborating with the Asia leadership team, the role will develop a long-term growth plan for the territory, expand partnerships, and win new business with key accounts through direct and channel relationships. Responsibilities include partnering with regional GTM teams, providing leadership and direction, onboarding and managing channel and alliances partners, executing customer acquisition and revenue expansion strategies, mentoring the sales team, and reporting to the Executive Leadership team while overseeing the sales process and funnel metrics. Requirements include 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership managing 6-8 senior AEs in a SEA regional role, and experience closing enterprise deals ranging from under $100K ARR to $1M+ ARR. Zendesk promotes a hybrid, inclusive workplace, uses AI in screening, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants with disabilities.

Zendesk is seeking a Manager of Customer Success for the French region to lead a 4–10 person team of CSMs in the high and medium-touch segments, with a focus on making customers more successful, driving adoption, and turning them into advocates. The role aims to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of value architects, accelerate product and CX technology proficiency, set clear goals and KPIs, and ensure operational consistency to exceed targets, while collaborating cross-functionally and leveraging data. The ideal candidate has 9+ years in customer success or related roles, 5+ years of management experience, strong data and financial acumen, fluency in French and English, and experience across segments from SMB to Strategic, plus comfort with AI/automation and cross-functional collaboration. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, inviting applicants to help invent the future of AI-enabled customer success.

Zendesk is seeking a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth across the Philippines and APAC by building, onboarding, and managing a partner ecosystem and coordinating with Zendesk Direct Sales to hit revenue and profitability goals. You will recruit and enable partners, train them on Zendesk products and value propositions, and develop joint business plans with top partners with quarterly reviews, leveraging a hunter mentality to meet growth targets. You will align regional sales with partners, act as a liaison to help partners close opportunities and facilitate GTM activities, collaborate with Marketing on joint campaigns, and maintain a strong new-business pipeline with accurate forecasts. Qualifications include a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment and a track record of over-achieving targets, strong prospecting and communication skills, proficiency with CRM and Google Apps, and familiarity with sales methodologies and forecasting. Zendesk supports a hybrid work environment, is committed to diversity and inclusion, provides accommodations, and may use AI screening in hiring as part of its equal opportunity employment.

Zendesk is seeking an experienced Sales Specialist for Northern Europe with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center as a Service. The role involves collaborating with Account Executives, pre-sales, and partners; engaging with vendors to align on best practices; running customer discovery calls; partnering with AWS and Amazon Connect AEs; and maintaining regular forecast cadences. Key qualifications include a minimum of seven years in cloud contact center sales, fluency in English and German, proven channel sales experience, experience selling at the C-level, a track record of meeting targets and proactively pursuing new opportunities, with technical knowledge of Zendesk and Amazon Connect considered a plus. What we offer includes a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. Zendesk emphasizes equal opportunity and global diversity, supports hybrid and flexible work arrangements, and provides reasonable accommodations for applicants with disabilities, while noting that AI screening may be used in the hiring process.

Zendesk is seeking an Account Executive in Portugal with a proven B2B and preferably AI sales background to grow the business by acquiring new customers and expanding existing partnerships. The role focuses on driving top-line revenue, cross-selling to maximize account value, nurturing key relationships, using data and customer insights to improve prospecting and retention, and creating quarterly territory plans to increase market share. It requires leading complex, value-centric sales cycles with proof-of-concept stages, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship while collaborating with internal teams to optimize sales strategy. Qualifications include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting or exceeding targets, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Portuguese, Spanish, and English and the ability to travel are also required. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may be used in the application process, and affirms its equal-opportunity stance with accommodations available for applicants with disabilities.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer for the Engineering Productivity Test team in Singapore to build AI-powered tooling and services that improve how engineers test, validate, and release software, reducing friction and increasing quality at scale. The team develops development tools, test frameworks, and streamlined workflows to raise the quality bar through automation and repeatable testing practices, helping teams catch issues earlier and move faster. Daily work includes building and evolving AI-powered capabilities, owning core testing services and frameworks, creating fast and reliable testing infrastructure, collaborating with product and platform engineers, and mentoring others while enabling adoption through clear documentation. Candidates should have experience applying AI/LLM-assisted approaches, strong software engineering fundamentals, familiarity with end-to-end testing ecosystems, proficiency in internal tooling languages, and solid CI/CD and troubleshooting skills, with bonuses for observability and operating internal services. Zendesk supports a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Sales Operations Manager for Sales Development to partner with the VP of Sales Development and shape the global operating rhythm as the organization scales. You’ll lead global planning (headcount, capacity, coverage design, funnel analysis, quota alignment) and partner with regional xDR analysts to ensure consistent performance management, reporting, and execution across all regions. You will own and evolve reporting and insights on activity, pipeline generation, conversion trends, and funnel velocity, while designing AI-enabled workflows for lead scoring, routing, and outreach processes. The role requires coordinating cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to implement strategic initiatives and improve cadence, data quality, and process discipline. Candidates should have 5–7 years in Sales Ops or related roles, be a trusted partner to senior sales leadership in global contexts, have SDR/BDR/xDR operations experience and hands-on AI tool experience (Claude Code, OpenAI Codex), with strong communication skills; Zendesk notes that AI screening may be used in hiring, supports a hybrid work model, and is an equal opportunity employer with accommodations available.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships with top-tier customers and expanding existing partnerships to increase impact. The role entails driving top-line revenue from new enterprise customers, cross-selling to existing accounts, nurturing senior-level relationships for retention, using data insights and adoption history to improve prospecting and retention, and creating quarterly territory plans to increase market share. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales with a proven track record of exceeding targets, experience navigating complex sales cycles and renewals, selling to VP/C-level executives, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The candidate should maintain a robust pipeline and accurate forecast, lead multi-month, value-centric deals with proofs of concept, secure executive sponsorship, and collaborate with internal teams to optimize sales strategies and execution. Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems to screen applications, and offers accommodations for applicants with disabilities; interested applicants can apply via the Zendesk careers page or contact peopleandplaces@zendesk.com for accommodations.

Zendesk is hiring a Staff Machine Learning Engineer to serve as the embedded ML expert for Routing & Presence, owning the ML surface end-to-end from feature engineering and model design through experimentation, production serving, monitoring, and continuous learning, and guiding the evolution to an agentic routing engine. You’ll work closely with backend engineers, product managers, and the central ML platform team, setting the technical direction for how ML shapes routing over the next several years. Responsibilities include owning the models and algorithms at the heart of Routing & Presence, planning ML work with observability and iterability from the start, proposing and evaluating alternatives, designing experimentation frameworks (offline and online) with customer-facing metrics, and coordinating data sources for dynamic routing decisions with explainability and guardrails. The ideal candidate will apply classical ML with a clear understanding of why an approach works, work hands-on with generative AI and LLMs, design end-to-end experiments, ship ML in production, estimate project effort, communicate designs clearly, mentor teammates, and plan 18+ months ahead. The role sits within Zendesk’s collaborative, inclusive culture and hybrid work model, with a tech stack including Java, Scala, Python, Kubernetes, and supportive ML platform tooling, underpinned by strong privacy, diversity, and equal-opportunity commitments.

The role is to architect the evolution of Zendesk's partner ecosystem with an AI-first approach, scaling programs to accelerate adoption and revenue across partner channels (MSPs, Affiliates, VARs) in collaboration with executive leadership. Responsibilities include owning the end-to-end global partner strategy, designing incentives and pilot programs, and developing a multi-year Partner Incentives Strategy to shift business from direct to indirect models. Operational Excellence focuses on defining and reporting KPIs, governance, outcome-based pricing and scalable discounting, and optimizing the partner experience across systems and workflows. Communication & Leadership covers partner recruitment, high-impact communications, program launch readiness, collateral creation, and cross-functional alignment with GTM, Customer Success, and Marketing, while influencing senior leadership. Qualifications require 15+ years in partner programs or ecosystem leadership within SaaS/enterprise tech, experience with major route-to-market transformations, strong cross-functional leadership and analytics, and a bachelor’s degree (MBA preferred), with a US base salary range of $182,000–$272,000 plus potential bonuses and benefits, along with Zendesk’s commitments to diversity, hybrid work, AI screening, and accommodations.

Zendesk is seeking a positive, performance-driven Principal Partner Sales Executive (PSE) based in Japan to lead partner-led growth, recruit and onboard partners, and coordinate with Zendesk Direct Sales to meet regional revenue and profitability targets. The role involves building and managing a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions and sales plays, and developing quarterly joint business plans with top partners, with remedial actions as needed. You’ll align regional sales with partners, act as a liaison to support closing opportunities, collaborate with Marketing on joint GTM programs, track leads and forecasts in CRM, and ensure partners follow Zendesk’s sales methodology. Candidates should have a bachelor’s degree, 10+ years of B2B software/SaaS sales experience with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, and the ability to engage C-level stakeholders and coach others through sales cycles. Zendesk emphasizes a flexible, inclusive culture with hybrid work, notes AI screening for applications, and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

Zendesk aims to make Customer Experience better and serves over 125,000 global brands, helping billions of customers daily. The role is embedded in a multi-functional team that collaborates with scientists, engineers, and product managers to research and build ML solutions powering AI capabilities such as intelligent triage and admin center recommendations. Responsibilities include pairing with applied ML scientists, researching and delivering efficient AI solutions with significant customer support impact, solving problems with neural networks and information retrieval, productionizing ML techniques, collaborating globally, presenting work to diverse audiences, and staying current with ML and NLP literature. Required qualifications include an MSc in CS/EE/math or related fields, a solid foundation in statistics and ML, Python proficiency, experience with at least one deep learning library (prefer PyTorch), and a growth-oriented, curious, pragmatic mindset; preferred include a PhD, NLP/IR experience, and strong communication and collaboration skills. Zendesk offers ownership of features, potential for significant impact, a passionate team, opportunities to learn and grow, possible specialization areas, flexible hours, development funds, remote setup, premium health and life insurance, and a commitment to diversity with AI screening disclosures.

Zendesk is seeking a Senior Account Executive to grow its Commercial SaaS customer base in New Zealand, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. You’ll drive top-line revenue through new logos and account expansion, nurture relationships for retention, and proactively cross-sell products and services while leveraging data insights to improve prospecting and retention. The role requires leading complex, multi-month sales cycles with value-based selling, maintaining a robust pipeline and accurate forecast to exceed revenue targets, and establishing executive sponsorship while collaborating with internal teams to refine sales strategies. Candidates should have a BA/BS or equivalent, at least 5 years of B2B SaaS or solution engineering experience (with renewals and executive-level engagements), strong presentation and negotiation skills, familiarity with Salesforce and Clari, and the ability to travel. Zendesk emphasizes a hybrid, inclusive culture, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

The Associate Solutions Consultant role supports Zendesk’s global sales team by providing technical and functional support on key opportunities, acting as the technical bridge to rapidly understand client requirements and demonstrate how Zendesk meets them. The mission is to ensure product selection, requiring both sales focus and technical savvy, and to manage and deliver technical information via remote calls and video conferences to drive customer satisfaction. Requirements include 2-5 years of related experience or an appetite for presales, excellent interpersonal and communication skills, bilingual English plus one of German/French/Spanish/Italian, strong problem-solving abilities, and a proactive, fast-paced work attitude with obvious passion for people. Nice-to-haves are proficiency with AI tools such as LLMs and agents, and experience with or in call centers, including understanding key metrics and best practices. Zendesk emphasizes a hybrid, inclusive culture with global offices and remote options, notes that AI screening may be used in applicant evaluation, and remains an equal opportunity employer committed to diversity, inclusion, and accessibility accommodations.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is hiring a Senior Commercial Account Executive for its India sales team, based in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel verticals. The role involves hunting for new opportunities, closing new accounts while maintaining existing relationships, and coordinating with extended teams to win customer engagements. You’ll become an authority on Zendesk products, conduct discovery calls and demos, manage relationships with prospects and accounts, sell value in both fast and complex sales cycles, and track opportunities in Salesforce. Candidates should have 5+ years of SaaS sales experience, a Bachelor's degree, experience selling to C-level executives, a proven quota track record, strong ethics and communication, and proficiency with Salesforce/Google Suite/Clari, plus the ability to travel up to 50% across the West region; location is restricted to Karnataka or Maharashtra. Zendesk emphasizes equal opportunity, diversity and inclusion, offers a hybrid work model, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.