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Zendesk is seeking an experienced Implementation Consultant with a focus on AI Agent onboarding to join their Professional Services team. The role involves guiding customers through the integration of Zendesk’s AI capabilities into their customer service operations while ensuring they maximize the value of the software. Key responsibilities include leading AI onboarding initiatives, fostering customer partnerships, applying product expertise, managing multiple projects, and collaborating with cross-functional teams. Candidates should have over six years of consulting or software implementation experience, strong project management skills, and proficiency in AI/automation within SaaS tools. Zendesk emphasizes a supportive and inclusive workplace, offering flexible working arrangements and a strong commitment to diversity and community engagement.

Zendesk is seeking a senior-level Solution Architect with significant experience in Lead to Quote (L2Q) and Quote to Cash (Q2C) domains. The architect will lead end-to-end solution design, conduct in-depth technical business process discovery, and ensure alignment with strategic business goals. Responsibilities include collaborating with IT teams, adopting best practices, and mentoring cross-functional teams. Candidates should have at least 10 years of experience, deep knowledge of related SaaS platforms, and familiarity with AI applications in sales. The position offers a salary range of $161,000 to $241,000, along with potential bonuses and benefits, in a hybrid working environment that promotes diversity and inclusion.

Zendesk is looking for a Senior Software Engineer for its Data and Analytics team, which operates primarily in Pacific Standard Time and offers remote flexibility. The role involves utilizing Java and Maven/Spring for backend development, as well as TypeScript and React for front-end work, while enhancing the existing codebase and deploying new capabilities for its analytics platform. Candidates should have a minimum of four years of full-stack engineering experience, particularly with Java, and demonstrate proficiency in data and ETL processes, alongside strong problem-solving and collaborative skills. The position supports a hybrid work model, requiring some in-office presence for team collaboration. Zendesk emphasizes inclusivity and diversity in hiring practices, offering a competitive salary range along with potential bonuses and benefits.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in their SaaS offerings by acquiring new customers and expanding existing accounts. The role involves building relationships, ensuring customer satisfaction, and utilizing data insights to enhance sales strategies and retention efforts. Candidates should have at least two years of B2B sales experience, particularly in the SaaS sector, along with strong presentation, negotiation, and organizational skills. Education requirements include a BA/BS degree or equivalent experience, and familiarity with key sales tools like Salesforce and Outreach is preferred. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is seeking a Senior Account Executive to enhance their B2B sales efforts in the SaaS sector, focusing on relationship-building and product solutions. The role involves driving revenue growth by acquiring and managing commercial customers, ensuring their satisfaction and exploring opportunities for account expansion. Candidates should have at least three years of experience in B2B sales, with skills in navigating complex sales cycles and engaging with decision-makers at various organizational levels. Additionally, candidates must possess strong negotiation, presentation, and strategic relationship management abilities. Zendesk emphasizes an inclusive work environment and offers a hybrid working model, supporting both in-office collaboration and remote flexibility.

Zendesk is seeking a technical support expert proficient in providing guidance across various communication channels, including messaging, email, and video conferencing. The role requires understanding customer needs, advocating for solutions, and ensuring a positive customer experience while solving problems. Key responsibilities include taking ownership of customer issues, effective communication, prioritization of tasks, and empowering end-users to utilize available resources. Required skills include 4-6 years of experience in customer support for enterprise software, knowledge of programming languages like HTML and JavaScript, and a collaborative work ethic. The position offers a US hourly rate of $30.29-$45.67 and promotes a hybrid work model, emphasizing diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Account Executive to help enhance their B2B sales efforts in the SaaS sector, focusing on expanding their Commercial/Mid-Market customer base. The ideal candidate will have a minimum of four years of sales experience, expertise in navigating complex sales cycles, and a strong track record of exceeding sales targets. Key responsibilities include driving revenue growth through new customer acquisition, nurturing existing relationships, and leveraging data to identify cross-selling opportunities. Successful applicants should possess exceptional communication and negotiation skills, as well as experience selling to high-level executives. Zendesk promotes a hybrid work environment and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Data Engineer for its Insights team, which focuses on enhancing customer experience through AI-driven analytics and decision-support tools. The role involves designing and building data pipelines and infrastructure, collaborating with cross-functional teams to optimize data workflows and create intelligent features. Candidates should have over three years of experience in data systems, strong proficiency in SQL and programming languages like Python, and familiarity with data processing frameworks and orchestration tools. Success metrics for the role include delivering reliable data solutions, maintaining high-quality code, and actively participating in architecture discussions. Zendesk emphasizes diversity and inclusion in its hiring process and supports a hybrid working model for its employees.

Zendesk is seeking a Staff Machine Learning Scientist to advance its AI-powered Gen3 system, which aims to transform conversational AI in chatbots and voice assistants. The role involves defining product vision, leading rapid prototyping, establishing research standards, mentoring junior team members, and driving end-to-end projects in AI technology. Candidates should have significant experience in machine learning or natural language processing, especially with deep learning and generative AI, along with strong collaboration and communication skills. Success in this position will be measured by the strategic impact of work, team mentorship, innovation, research standardization, and effective collaboration with cross-functional stakeholders. Zendesk promotes a flexible working environment and values diversity, ensuring applications are considered without discrimination based on various characteristics.

The Agentic Tribe is transforming the chatbot and voice assistance industry with its advanced AI Agent system, Gen3, which goes beyond conventional chatbots to offer a dynamic and goal-oriented conversational experience. Zendesk is looking to hire a Senior Machine Learning Scientist to enhance their AI Agent product, providing the opportunity to influence the product roadmap and collaborate with a cross-functional team. The role involves designing innovative AI solutions, managing full research projects, staying updated on NLP and ML advancements, and working closely with AI engineers. Candidates should have a strong background in machine learning and demonstrate experience with NLP, deep learning, and conversational AI technologies. The interview process for this position includes several stages, such as preliminary calls and technical challenges, aimed at assessing the candidate's fit and technical expertise.

The job position is for a Workday HCM/Absence/Time Tracking Consultant on an 11-month fixed-term contract, focusing on providing support for various Workday modules while collaborating with HR and IT teams. Key responsibilities include troubleshooting, configuring modules, ensuring compliance, developing new features, delivering training, and mentoring junior team members. Candidates are required to have a Bachelor’s degree and a minimum of four years of relevant Workday experience, specifically in Absence Management and Time Tracking. Preferred qualifications include Workday certifications and strong analytical and communication skills. Zendesk emphasizes its commitment to diversity, equity, and inclusion in the workplace and offers hybrid work arrangements, allowing a mix of in-person and remote work.

The AI Sales Specialist role at Zendesk focuses on driving the adoption of AI products within the Commercial segment in the LATAM region while collaborating closely with the Core Account Executive team. Key responsibilities involve achieving sales goals, engaging with customers to understand their challenges, and providing tailored AI solutions, as well as supporting proof of concepts (POCs). The position requires someone with proven sales experience, preferably in Conversational AI or the customer experience sector, and excellent interpersonal skills to foster long-term relationships. The role allows for remote work but also provides opportunities for in-person collaboration at Zendesk offices. Zendesk is committed to diversity and inclusion, welcoming applicants from all backgrounds and offering reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior ML Scientist to contribute to their AI solutions aimed at enhancing customer experience through a retrieval-augmented generation (RAG) platform. The role involves collaborating with engineers and product managers to develop NLP/ML models that drive automated resolutions for customer interactions. Key responsibilities include conducting experiments, optimizing models, analyzing customer data, and mentoring junior scientists. Candidates should possess a strong academic background, expertise in machine learning and NLP, and programming skills in Python, along with the ability to work collaboratively. Zendesk values diversity and offers a flexible working environment with opportunities for personal and professional growth while impacting millions of users.

The Engineering Manager role at Zendesk involves leading a team of 6-8 engineers in the AI Agents organization to innovate conversational experiences for clients, focusing on tools and integrations that enhance customer interactions. The manager is responsible for fostering a culture of collaboration, continuous improvement, and accountability while empowering team members through mentorship and skill development. Candidates should possess a strong technical background, experience in managing diverse teams, and a commitment to maintaining high-quality standards. Zendesk values diversity and inclusion, ensuring equal opportunity in its hiring practices and supporting employees with flexible work arrangements. The company's goal is to build software that strengthens customer relationships, with a global presence and over 100,000 paid accounts.

Zendesk is looking for a high-performing Account Executive to join their CEE sales team, focusing on driving revenue growth through customer acquisition and account expansion in emerging markets. Key responsibilities include leading complex sales cycles, developing go-to-market strategies, and building relationships with executive stakeholders across various industries such as retail and fintech. Candidates are expected to have a BA/BS degree, over five years of B2B sales experience in the SaaS sector, and a strong track record of exceeding sales quotas. Proficiency with sales tools like Salesforce and fluency in Eastern European languages, particularly Polish, are desirable qualifications. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to lead their Mobile Services engineering teams and enhance the backend services supporting their mobile products. The role involves architecting robust, secure, and scalable systems while providing technical leadership and mentorship to other engineers. Candidates should have experience with backend technologies, particularly Ruby on Rails and Scala, along with strong communication skills and a proactive approach to solving complex issues. Zendesk promotes professional growth in a diverse and inclusive environment, offering competitive benefits and a commitment to work-life balance. The company also values innovation and collaboration, seeking individuals who can contribute to high-quality code and effective team dynamics.

Zendesk is seeking a Staff Engineer to lead a new team focused on integrating AI into their customer service offerings. The role involves guiding experienced engineers, collaborating with product management, and ensuring the reliability of deployed services while mentoring junior team members. Applicants should have over six years of experience in server-side application development, expertise in relational databases, and a strong understanding of distributed systems and cloud services. Preferred qualifications include knowledge of Typescript, messaging systems like Kafka, and performance testing for large-scale data pipelines. Zendesk promotes a diverse and inclusive workplace, offering flexibility in work arrangements and opportunities for personal and professional growth.

Zendesk is seeking a German-speaking SMB New Business Account Executive, focusing on enhancing customer experience while driving sales for their Customer Support Platform. The successful candidate will manage an inbound and outbound sales pipeline, develop a strong understanding of Zendesk's products, and engage with small business customers to advocate for their needs. Key requirements include proficiency in German and English, a minimum of two years of sales experience in a SaaS environment, and exceptional interpersonal and communication skills. Zendesk promotes a supportive work environment with opportunities for professional development, including a sales bootcamp and ongoing coaching. They are an equal opportunity employer committed to diversity and inclusion, offering flexible hybrid work options and comprehensive benefits.

Zendesk is a prominent customer experience software company focused on enhancing business-customer engagement. They are seeking a Strategic Enterprise Account Executive responsible for driving revenue growth by identifying and closing new business within strategic accounts, with an emphasis on AI solutions. The role requires building strong relationships with stakeholders, understanding their challenges, and tailoring solutions to meet their needs while maintaining a robust sales pipeline. Qualifications include a bachelor's degree, over seven years of enterprise sales experience, and strong engagement skills with executives. Zendesk offers a collaborative culture, competitive compensation with uncapped commission, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking an Account Executive to drive growth in their B2B SaaS sales, focusing on building relationships with new customers and expanding existing partnerships. The role involves acquiring new commercial customers, nurturing relationships, and identifying opportunities for cross-selling products. Candidates should have at least five years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Additionally, the job requires familiarity with sales tools, the ability to navigate complex sales cycles, and the capacity to establish executive connections. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workplace.

Zendesk aims to enhance Customer Experience through its products, which serve over 125,000 global brands, including notable companies like Airbnb and Uber. The company is seeking a Staff Machine Learning Scientist who will lead the development of innovative ML models and algorithms, driving Zendesk's AI-powered roadmap and mentoring other scientists. Key responsibilities will include pioneering large-scale initiatives, establishing experimentation standards, and bridging research with production systems. Candidates should have a strong technical background in ML/AI, particularly in natural language processing, and should possess significant experience in research leadership and technical excellence. Zendesk offers a supportive work environment with flexible hours, professional development, and opportunities for specialization in various areas of technology.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring strong leadership, communication, and project management skills. Key responsibilities include managing client relationships, overseeing project delivery, refining methodologies, mentoring junior staff, and addressing risks proactively. Candidates should have over five years of relevant experience, exceptional interpersonal skills, and proficiency in project management tools, with a preference for those speaking Spanish and holding project management certifications. Zendesk emphasizes a positive workplace culture, supporting diverse and inclusive practices while promoting work-life balance through flexible work options. The company also engages in community involvement and values ongoing development and employee well-being.

Zendesk is seeking a Senior Platform Architect who specializes in contact center technologies, particularly in Zendesk, Amazon Connect, and AWS. The role involves designing scalable customer service solutions, leading technical strategies, and integrating various systems to enhance operational performance. Key responsibilities include mentoring team members, driving innovation, ensuring compliance, and engaging with stakeholders and partners for solution development. Candidates should have at least 10 years of experience in solution architecture and a strong technical background, with preferred qualifications including relevant certifications and experience with agile methodologies. Zendesk promotes a diverse and inclusive workplace, offering flexible hybrid work arrangements and prioritizing accommodations for applicants with disabilities.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking an engineer to join its Machine Learning Organization, focused on enhancing customer experience for over 125,000 brands worldwide. The role involves collaborating with ML scientists and engineers to develop high-quality machine learning and AI products. Daily responsibilities include writing clean code, tackling customer challenges using ML, and contributing to technical discussions and MLOps processes. Applicants should have an interest in machine learning, proficiency in languages such as Python or Java, and a collaborative mindset. Zendesk offers a fulfilling work environment with flexible hours, opportunities for professional development, and a commitment to diversity and inclusion.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.

Zendesk is looking for a Senior Data Analyst focused on growth analytics to analyze customer behavior data and provide insights to enhance customer acquisition. The ideal candidate is a collaborative team player with over five years of experience in data analytics or a related field, who can effectively communicate findings to senior stakeholders. Key responsibilities include collaborating with cross-functional teams, improving customer signup and buying experiences, designing insightful dashboards, and conducting rigorous data analysis. Required skills include proficiency in SQL, familiarity with BI tools, and experience in A/B testing and statistical analysis. The position is based in Mexico City or the State of Mexico and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience through a high-velocity sales approach, focusing on both new and existing customers. Candidates should have a proven sales track record, preferably with Software/SaaS experience, and must be fluent in English as well as either Dutch, German, Arabic, or Italian. The role involves responding to inbound leads, conducting discovery calls, providing product demos, and meeting established sales targets. The position will start with required onsite training, moving to a hybrid schedule that balances remote and in-office work. Zendesk values diversity and inclusion and is committed to fostering a supportive work environment for all employees.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking a Senior Platform Architect for their Contact Center Center of Excellence, focused on enhancing customer support through platforms like Zendesk and Amazon Connect. The candidate will be responsible for designing scalable customer service solutions, leading technical strategies, and ensuring seamless integration across various technologies. Key daily activities include optimizing contact center solutions, mentoring presales specialists, and driving innovation in customer experience technologies. The ideal candidate should have over 10 years of experience in solution architecture, with specific expertise in contact center technologies and strong leadership and communication skills. Zendesk promotes a flexible work environment and commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.

Zendesk is seeking a leader to develop and execute the AWS go-to-market strategy for a specific country, with a primary focus on building partnerships to drive business growth. This position involves advocating for AWS within Zendesk and enhancing the visibility of Zendesk's offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk sales teams, co-selling strategies, driving event sponsorships, and generating marketing campaigns to bolster pipeline development. Candidates should have extensive experience with AWS partnerships, a deep understanding of AWS programs, and a proven track record of driving growth through alliances. The company emphasizes a fulfilling, inclusive work environment with a focus on diversity and equity.

Zendesk is seeking an Enterprise Account Executive to enhance their B2B sales in the SaaS sector, emphasizing the importance of building customer relationships and driving growth. The role involves acquiring new enterprise customers, managing existing accounts, and developing strategies for market penetration. Candidates should possess significant experience in cloud/software B2B sales, particularly navigating complex sales cycles and exceeding sales targets. Additionally, a strong understanding of Zendesk products and the ability to create territory plans is essential. Zendesk promotes a flexible work environment and values diversity and inclusion in their hiring practices, requiring candidates to be located in Mexico City or the State of Mexico.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

The Manager of Technical Account Management at Zendesk is responsible for leading a team of technical account managers in Europe, ensuring customer success with Zendesk's products and services. This role emphasizes the importance of people management, program management, and technical leadership, requiring the candidate to possess deep technical expertise combined with a strategic mindset. The ideal candidate should exhibit strong communication skills and experience in managing post-sales teams, technical consulting, and SaaS environments. Preferred qualifications include experience with Zendesk products and relevant certifications, along with a commitment to diversity and inclusion within the workplace. This position offers the opportunity to make a significant impact by driving collaboration and customer satisfaction while shaping the technical account management team.

Zendesk seeks a leader to develop and implement the AWS go-to-market strategy within a designated country, focusing on enhancing collaboration between Zendesk and AWS to drive business growth. This role involves influencing local Zendesk leadership on the value of AWS and promoting Zendesk’s offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS sales and marketing teams, coordinating joint sales initiatives, and actively participating in regional events. The ideal candidate should have extensive experience with AWS partnerships, a proven track record of growing business through alliances, and the ability to manage multiple projects. Zendesk promotes an inclusive work environment and offers a hybrid working model, along with a commitment to diversity and equal employment opportunities.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.