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Zendesk is looking for a dedicated Account Executive with a strong background in B2B sales, particularly in the SaaS sector, to help grow their Commercial account base and foster customer relationships. The role involves driving revenue growth by acquiring new customers, managing relationships, and identifying opportunities for cross-selling additional products. Candidates should have at least three years of sales experience, particularly in navigating complex sales cycles and engaging with C-level executives. The company emphasizes a collaborative and inclusive work environment, with a hybrid model allowing for both in-office and remote work. Zendesk is committed to diversity and inclusion, ensuring equal opportunities for all candidates and employees.

Zendesk is looking for a motivated Account Executive to enhance their B2B sales efforts in the SaaS industry, aiming to grow their SMB account base. The role involves acquiring new customers, nurturing existing relationships, and developing strategies to optimize revenue. Key responsibilities include driving revenue growth, managing customer relationships, leveraging data insights, and leading complex sales cycles. Candidates should have at least three years of cloud/software B2B sales experience, a strong track record of meeting sales targets, and the ability to engage with C-level executives. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The Customer Success Strategy & Automation Team at Zendesk is focused on enhancing customer value and retention through effective tooling and processes. They are looking for a Customer Success Strategy & Ops Manager to oversee the integration and optimization of customer success technologies, primarily Gong and Gainsight, aimed at improving customer engagement and retention rates for FY2025. The responsibilities of this role include setting the strategy for Gainsight, designing automated workflows, collaborating with cross-functional teams, and creating insightful dashboards. Ideal candidates should have over three years of experience in Customer Success Operations, familiarity with CRM systems, strong analytical and problem-solving skills, and the ability to manage multiple projects. Zendesk promotes a diverse and inclusive work culture, emphasizing employee support and a healthy work-life balance.

Zendesk is seeking a Senior Backend Engineer for their newly acquired Ultimate division, focusing on developing advanced AI agents for customer experience. The role involves shaping the customer journey, maintaining and developing components, and architecting complex applications while being part of a collaborative team. Key responsibilities include creating high-traffic services and APIs, strategizing microservice infrastructures, and improving existing code and processes. Candidates should be skilled in writing robust code, knowledgeable about microservices architecture, and possess strong communication and mentoring abilities. The interview process includes calls with the talent team and technical interviews, and the position offers a competitive salary range in Poland.

Zendesk is looking for a dedicated Account Executive to help drive growth in their B2B sales within the SaaS industry. This role involves acquiring new commercial customers, managing existing relationships, and identifying cross-selling opportunities to enhance revenue and customer satisfaction. Candidates should have at least three years of experience in B2B sales, preferably in software services, and need to possess strong communication, negotiation, and presentation skills to navigate complex sales cycles effectively. The position requires a native Norwegian speaker with experience selling to C-level executives and the ability to develop strategic account plans. Zendesk promotes a diverse and inclusive workplace and offers flexible hybrid work options for its employees.

Zendesk is looking for an accomplished Executive Assistant to support their Chief People Officer (CPO) in a dynamic role that requires excellence, precision, and a proactive mindset. The position involves managing executive schedules, communications, and logistics for important meetings, while also providing administrative support to additional senior VPs. Candidates should have over five years of experience in executive assistance, particularly in tech or SaaS, and must exhibit strong organizational, communication, and multitasking skills. The role requires a high level of integrity and discretion, as well as the ability to manage sensitive information and adapt to changing priorities with urgency. Zendesk promotes a hybrid work environment and is committed to fostering diversity, equity, and inclusion within the workplace.

Zendesk is looking for a dedicated SMB Account Executive to join their team and drive growth in the SaaS landscape through B2B sales. The role involves acquiring new customers, managing existing relationships, and developing strategies for account expansion while ensuring high satisfaction and retention levels. Candidates should have at least two years of relevant experience, strong sales skills, and the ability to build relationships with key decision-makers. Zendesk promotes a hybrid work environment, allowing for both in-office collaboration and remote flexibility. Additionally, the company is committed to diversity, equity, and inclusion, ensuring a welcoming workplace for all individuals.

Zendesk is seeking a motivated self-starter for the role of Digital Inside Sales Specialist, focusing on delivering an excellent customer experience while managing a high-velocity sales approach. Candidates will become product experts and assist both new and existing customers in making informed buying decisions, as this is a newly established and rapidly growing team. Ideal applicants should have a track record of achieving targets, preferably with Software/SaaS experience, and will be required to work in the Lisbon office part of the week under a hybrid model. Responsibilities include responding to leads, resolving inquiries, conducting discovery calls, and meeting established performance metrics. Zendesk emphasizes diversity, equity, and inclusion in the workplace and provides a supportive environment for applicants with disabilities.

Zendesk is seeking Site Reliability Engineers (SREs) to build and maintain large-scale, fault-tolerant systems as part of its new Product Development Center of Excellence in Pune, focusing on reliability and observability. The culture at Zendesk emphasizes diversity, collaboration, and self-direction, encouraging employees to work on meaningful projects in a supportive environment. As an early hire, you would shape the center's culture and processes while engaging in the entire service lifecycle and providing mentoring across engineering teams. Required qualifications include over seven years in a technical leadership role, experience with various programming languages and distributed platforms, and familiarity with cloud technologies like AWS and Kubernetes. The role offers a hybrid work model, allowing for flexible remote work alongside in-office collaboration.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance through various communication channels, effectively addressing customer needs while delivering an exceptional support experience. The role is hybrid, allowing flexibility to work from home and in the Lisbon office, with responsibilities including resolving customer issues, managing escalations, and empowering users through a knowledge base. Candidates must possess at least four years of technical support experience, fluency in English and German, and strong communication and organizational skills. Zendesk champions an inclusive work environment, emphasizing diversity and providing necessary accommodations for applicants with disabilities. Overall, the company values a collaborative culture, offering opportunities for learning and connection amongst its globally distributed team.

Zendesk is looking for an Enterprise Account Executive focused on driving growth in its SaaS offerings through relationship-building and innovative solutions. The role involves acquiring new enterprise customers, optimizing account revenues, and nurturing key relationships to enhance retention and satisfaction. Applicants should have at least eight years of B2B sales experience, a proven sales target history, and strong skills in managing complex sales cycles with C-level executives. Zendesk values diversity and inclusivity in its hiring practices and promotes a hybrid work environment. The company also provides reasonable accommodations for applicants with disabilities.

The job description for a Senior AI Sales Specialist at Zendesk outlines key responsibilities, including driving the growth of AI products and collaborating with Core Account Executives to achieve sales targets in the APAC region. The role demands building strong customer relationships, providing value-driven solutions, and leading AI proof of concepts while identifying cross-sell opportunities. Candidates should possess in-depth knowledge of AI technologies, excellent communication skills, and a proven sales track record, particularly in Conversational AI or customer experience solutions. The position allows for flexible remote work, with opportunities for in-person collaboration at Zendesk offices. Zendesk emphasizes its commitment to a diverse and inclusive workplace, encouraging individuals from various backgrounds to apply.

Zendesk is seeking both early-career and experienced software engineers to join its Product and Engineering team in Kraków, Poland, with a hybrid work model. The role involves collaboration with global team members to develop scalable products, including coding, testing, and deploying to production. Ideal candidates should possess a passion for solving large-scale challenges, technical skills in one or more languages, and experience in building scalable systems. Zendesk emphasizes a culture of diversity, equity, and inclusion, aiming to ensure that all employees feel valued and supported in their work. The company offers a flexible work environment, opportunities for personal and professional growth, and a competitive salary range for the position.

Zendesk is a customer experience (CX) platform focused on customer obsession and aims to ensure customers see value in its solutions. The CX programs team is responsible for maintaining high standards in service delivery, facilitating product adoption, and enhancing customer value across the organization. To achieve these goals, the team works closely with various departments, developing frameworks and leading cross-functional initiatives to improve customer health and satisfaction. Candidates for roles within this team should have over 12 years of experience in CX delivery, ideally in leadership positions within technology or SaaS environments, alongside a strong understanding of best practices and financial acumen. Zendesk promotes a diverse and inclusive work environment, offers flexible work arrangements, and provides a competitive salary range for potential candidates.

Zendesk is seeking a seasoned Sales Manager to enhance its Enterprise market presence by leading a dynamic sales team focused on B2B sales and revenue maximization. The ideal candidate should have at least 12 years of B2B sales experience, with a minimum of 7 years in sales management, preferably within the SaaS industry catering to Spanish-speaking countries in Latin America. Key responsibilities include hiring and coaching a high-performing sales team, driving growth through upselling and cross-selling strategies, and navigating complex sales cycles. The role requires strong forecasting capabilities, relationship building with C-suite executives, and the ability to adapt to market changes while inspiring the team towards success. Zendesk promotes a work culture centered on balance, diversity, inclusivity, and ongoing community engagement, with a hybrid working arrangement available to employees.

Zendesk is looking for a Demo Architect to develop and maintain centralized demo environments and assets for its Sales and Solutions Consulting teams. The role requires a blend of technical proficiency and creativity to create effective demos that meet business needs, leveraging tools like AI and low-code development for efficiency. Key responsibilities include designing demo environments, collaborating with stakeholders, translating business processes into demos, and producing demo guides and videos. Candidates should have over five years of relevant experience, strong knowledge of web technologies and APIs, and a passion for technology and AI advancements. The position offers a competitive salary range of $146,000 to $220,000, along with the opportunity for bonuses and a flexible hybrid work environment.

The job role is for a Senior AI Sales Specialist at Zendesk, focusing on driving the adoption and growth of AI products across North America. Responsibilities include achieving sales quotas, collaborating with the core sales team, and building strong customer relationships using a value-based selling approach. The specialist will act as a subject matter expert for AI solutions, fostering sales enablement initiatives and leading customer engagement efforts. Key qualifications include proven experience in quota-carrying sales roles, excellent communication skills, and a willingness to travel. The position offers an annualized On Target Earnings (OTE) range of $189,000 to $283,000, emphasizing the company's commitment to diversity and providing a flexible work environment.

Zendesk is seeking a Senior Sales Operations Lead for its Global SMB segment, with a focus on enhancing and leading sales processes across core regions. The role involves serving as a key partner to the VPs of Sales, contributing to sales strategy, and championing operational excellence. Candidates should have at least seven years of experience in a similar role, preferably in a high-growth SaaS environment, and be adept at data analysis and financial modeling. The position offers an annual salary range of $145,000 to $217,000, with additional potential for bonuses and benefits. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

The Customer Success Manager (CSM) at Zendesk plays a vital role in helping customers achieve their business outcomes quickly through advanced Zendesk solutions. The primary objective is to ensure customers derive value from their investment, working with various stakeholders from executives to administrators. Key responsibilities include managing customer engagement, driving product adoption, and advocating for customer feedback within the company. The position requires a minimum of five years of relevant experience, particularly in customer success within the technology sector, along with strong interpersonal skills and the ability to influence across organizational levels. Additionally, Zendesk promotes a diverse and inclusive work environment and offers flexible work arrangements.

Zendesk is seeking an Enterprise Account Executive to drive growth and build relationships within the SaaS space, focusing on acquiring new Enterprise customers and expanding existing partnerships. The role involves managing key customer relationships, leveraging data insights for prospecting, and developing territory plans to increase market share. Candidates should have at least 8 years of B2B sales experience, a proven track record of exceeding sales targets, and expertise in navigating complex sales cycles. The position offers an annual OTE of $290,000-$434,000, with a 50/50 pay mix between base salary and commission. Zendesk is committed to diversity and provides an inclusive work environment with a hybrid work model.

Zendesk is a leading provider of customer experience solutions that focuses on enhancing customer support through platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement efficient customer service solutions. Key responsibilities include architecting scalable systems, leading technical strategies, providing mentorship, driving innovation, ensuring compliance, and engaging in pre-sales activities. The ideal candidate should have a degree in a relevant field, at least ten years of experience in solution architecture, and strong skills in designing solutions with specific technologies, including AWS and Zendesk. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid working environment.

Zendesk is a top provider of customer experience solutions, emphasizing the optimization of customer support platforms. They are looking for a Senior Platform Architect experienced in contact center technologies, particularly with Zendesk, Amazon Connect, and AWS, to design and implement customer service solutions. Key responsibilities include developing scalable architectures, leading technical strategy, and ensuring compliance with security standards. The position requires a minimum of 10 years in solution architecture, including expertise in AWS services, and excellent communication skills for engaging with stakeholders. Zendesk promotes a diverse and inclusive workplace, supporting hybrid work while adhering to equal opportunity employment principles.

Zendesk is seeking a Senior DevOps Engineer for its Contact Center team to enhance functionality and integrations of its Voice products. The ideal candidate should have over five years of DevOps experience, particularly with AWS, and possess skills in Ruby or Go, CI/CD pipelines, and infrastructure-as-code. Responsibilities include building and monitoring AWS infrastructure, collaborating with teams on cloud architecture, and promoting a culture of learning. The company values collaboration, test-driven development, and agile processes while fostering a diverse and inclusive workplace. Zendesk offers a hybrid working model, allowing for both in-office collaboration and remote work flexibility.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Singapore, focusing on the Greater China, Hong Kong, Taiwan, and Southeast Asia markets. This role requires a seasoned sales leader who can inspire and develop a team of sales professionals while driving revenue growth in a competitive landscape. Candidates must have native-level Mandarin fluency, extensive sales management experience, and a proven track record in achieving sales quotas, ideally within the SaaS sector. The position involves engaging with C-level stakeholders, analyzing market trends, and collaborating with cross-functional teams to enhance customer experiences. Zendesk promotes an inclusive work culture and is committed to global diversity and equity in the workplace.

Zendesk is a leader in customer experience solutions, focusing on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. The company is looking for a Senior Platform Architect with substantial experience in contact center technologies to design and implement efficient customer service solutions. Daily activities include architecting contact center solutions, leading technical strategies, providing mentorship, and ensuring security compliance. The key responsibilities involve defining the architectural vision, designing integrated solutions, collaborating with stakeholders, and advocating for innovation in contact center technologies. Candidates should possess a relevant degree, extensive experience in solution architecture, and strong technical skills, with preferred certifications in Zendesk and AWS.

Zendesk is looking for a highly organized Revenue Operations Analyst to support its sales team in managing commerce to cash processes, ensuring compliance and alignment with corporate strategies. Key responsibilities include partnering with sales representatives to optimize deal preparation, guiding them through the deal flow process, and consulting on pricing structures and contract policies. The candidate will also be involved in addressing sales, billing, and provisioning issues, maintaining billing accuracy, and ensuring SOX compliance. Required qualifications include a Bachelor’s degree in Business or Finance, at least two years of relevant experience, and familiarity with SaaS billing and basic accounting principles. Zendesk promotes inclusivity and offers a hybrid work model, allowing employees to work both in-office and remotely while fostering a diverse workplace environment.

Zendesk is seeking a customer support expert to serve as the primary contact for its Premier customers, focusing on providing best-in-class technical support and solutions. The role requires strong communication and technical skills, with responsibilities including managing customer issues, offering guidance on APIs and frameworks, and coordinating communication during service incidents. Candidates should have significant experience with Zendesk, enterprise software support, and technical troubleshooting, particularly with languages like HTML, JSON, and RESTful APIs. Zendesk values a diverse and inclusive workplace, offering benefits such as flexible work hours, remote work options, and a commitment to community engagement through their Social Impact team. The company is dedicated to fostering an accommodating and welcoming environment for all employees, ensuring equal opportunities in hiring practices.

Zendesk is looking for a Software Engineer to join its Contact Centre product team, focused on enhancing customer experience through advanced technologies like React and Typescript. The role involves designing secure and maintainable systems, collaborating with designers and engineers, and contributing to all stages of the software development process while ensuring code quality. Candidates should have 2-4 years of experience in software development, particularly with React, Go, or Python, and familiarity with AWS services is preferred. The software engineering team primarily utilizes Go, Ruby/Rails, and React JS in building their products, with an infrastructure supported by AWS and Kubernetes. Zendesk promotes an inclusive work environment with a hybrid working model and is committed to diversity and equal opportunity in its hiring practices.

Zendesk is seeking an Account Executive with a successful B2B sales background to help grow its Commercial account base in the Greater China Region. The role involves building relationships with new customers, expanding existing partnerships, and developing innovative strategies to drive revenue growth. Key responsibilities include managing customer satisfaction, identifying upsell opportunities, and leading complex sales cycles. The ideal candidate should possess a BA/BS degree, at least three years of relevant sales experience, bilingual skills in English and Cantonese/Mandarin, and expertise in navigating intricate sales processes. Zendesk promotes flexibility in working arrangements, prioritizes diversity, and provides an inclusive work environment.

Zendesk is seeking a Senior Platform Architect to enhance its platform solutions in the Brazil region, focusing on designing scalable and secure systems while driving technical innovation. The role involves leading the development of efficient architectures, collaborating with global teams, and ensuring compliance with local regulations like LGPD. Candidates should have extensive experience in platform architecture, expertise in cloud platforms, and a strong background in sales cycles related to customer experience (CX) solutions. Fluency in Portuguese and English is required, with Spanish skills considered a plus. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model for its employees.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.

The Agentic Tribe is transforming the chatbot and voice assistance space with Gen3, an advanced AI Agent system that enhances conversational interactions by being goal-oriented and adaptable. Zendesk is seeking a Senior Machine Learning Scientist for its AI Agent product, where the candidate will take ownership of a product area and utilize their expertise to improve customer experiences. The role involves designing and testing innovative AI solutions, managing research projects from inception to reporting, and collaborating with cross-functional teams. Ideal candidates should have a background in computer science or related fields, experience in machine learning or NLP, and a passion for developing practical solutions to business challenges. Zendesk is committed to fostering a diverse and inclusive workplace and offers a hybrid working model alongside competitive salary packages.

Zendesk is seeking a Senior Frontend Engineer to join their AI Agents team, with a focus on transforming customer service work through their SaaS platform. The role involves designing and developing user-friendly applications using technologies like TypeScript and React, while maintaining a robust codebase and architecture. Ideal candidates are experienced engineers with strong programming skills, a product mindset, and a commitment to user experience and testing culture. The position offers full project ownership, opportunities for personal growth, and a flexible hybrid work environment. Zendesk values diversity and offers a competitive salary range along with various benefits to support employee well-being.

The job description for a Senior Frontend Engineer at Zendesk AI Agents entails developing and maintaining the AI platform with a focus on user experience, speed, and reliability. The role is part of the Agentic tribe, which is pioneering the Gen3 AI Agent system, providing dynamic and personalized conversational capabilities. Candidates are expected to be proficient in TypeScript and React, with an emphasis on solid engineering practices and ensuring the intuitive design of frontend applications. Responsibilities also include suggesting improvements to the codebase, collaborating within the tech team, and staying updated on industry trends. Zendesk offers flexible working hours, a hybrid work environment, and opportunities for professional growth, while emphasizing diversity and inclusion in the workplace.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing advanced AI agents in customer experience (CX) through intelligent analytics and decision-support tools. The role primarily emphasizes frontend development, requiring strong skills in TypeScript, React, and Node.js, along with experience in creating user-friendly interfaces and visualizations. Collaboration with cross-functional teams, including product managers and data analysts, is essential to deliver seamless and impactful user experiences. Candidates are expected to adhere to best coding practices, engage in proactive communication, and have a keen interest in continuous learning and product improvement. An ideal candidate may have additional experience with analytics frameworks, cloud services, and microservice architecture.

Zendesk is seeking a Principal Product Manager to oversee the development of AI-powered analytics and reporting tools, which is a critical initiative for the company. The role involves understanding customer needs, defining the strategic vision, and collaborating with global teams to launch new products and features. Candidates must possess strong prioritization skills, technical knowledge to work with engineers, and the ability to advocate for customer-centric design. A minimum of seven years in product management and familiarity with Business Intelligence tools and machine learning are required. Zendesk emphasizes diversity and inclusivity in its hiring process and offers a hybrid work environment.

The job of a Business Consultant at Zendesk focuses on advising top customers on leveraging the company's AI-powered customer experience (CX) platform to enhance business outcomes. Responsibilities include engaging strategically with clients, driving sales and retention, leading tailored consulting engagements, and building senior-level relationships. The consultant will also collaborate across teams to address customer challenges and identify process improvement opportunities while managing multiple projects. Candidates should have at least ten years of consulting experience in customer service, expertise in AI technologies, strong client management skills, and the ability to communicate effectively with executives. The role offers a competitive salary range of $168,000 to $252,000, with opportunities for bonuses and incentives, and values diversity and inclusion in the workplace.

Zendesk, a leading tech company, is seeking a Senior Program Manager for its Product Development team to enhance customer and employee service solutions. The role involves collaborating with various teams to define and execute product roadmaps, manage cross-functional programs, and improve decision-making processes based on data-driven insights. Candidates should have experience in software program management, particularly within engineering, and familiarity with agile methodologies and project management tools. The position offers a competitive salary range of $141,000 to $211,000 and emphasizes an inclusive hybrid work environment. Zendesk is committed to diversity and aims to create a fulfilling workplace for all employees.

Zendesk is seeking a skilled and self-motivated Senior Payroll Analyst to join their Payroll department and report to the Senior Payroll Manager. The role involves coordinating payroll cycles, ensuring compliance, auditing payroll data, and providing excellent customer service to employees regarding payroll queries. Candidates should have at least three years of payroll processing experience in the LATAM region, alongside a background in accounting or finance. Key requirements include advanced Excel skills, strong communication abilities, and proficiency in Portuguese and Spanish. Zendesk promotes a diverse and inclusive work environment, offering flexibility for remote work while emphasizing teamwork and collaboration.

Zendesk has acquired Ultimate, enhancing their capabilities to create advanced AI agents in customer experience (CX), specifically through their innovative AI Agent Essential system that offers dynamic and personalized interactions. They are seeking a Software Engineer to contribute to the AI Agent product, where the role includes developing backend services, automating deployment pipelines, and ensuring service reliability. Candidates should possess a related degree, at least four years of relevant experience with programming languages and web application observability tools, and a solid foundation in software design. Preferred qualifications include experience with cloud services and high availability systems. Zendesk emphasizes a hybrid work model and fosters diversity, equity, and inclusion within the workplace.

The Solutions Consultant at Zendesk plays a crucial role in managing the technical, solution, and competitive elements of the sales process. This position requires a blend of sales acumen and technical expertise to effectively communicate the software's advantages to senior executives and prospects. Ideal candidates should have over three years of presales experience, knowledge of web technologies, and familiarity with AI tools, among other qualifications. Zendesk promotes a supportive workplace culture with flexible work arrangements, a commitment to community engagement, and a focus on diversity and inclusion. They are an equal opportunity employer and provide accommodations for applicants with disabilities during the hiring process.

The Solutions Consultant at Zendesk is responsible for promoting and integrating the technical aspects of the Zendesk platform during the sales process, while also demonstrating its business value to clients. Candidates should possess 5-8 years of relevant experience, including at least 3 years in software pre-sales, along with strong communication and problem-solving skills. The position requires bilingual proficiency in Spanish and English, and candidates should be adaptable to dynamic work environments. Desired skills include prior consulting experience with enterprise software solutions and knowledge of various related technologies. Zendesk emphasizes a supportive and inclusive workplace culture, offering flexible working hours and a commitment to diversity and community engagement.

Zendesk is a leading customer experience solutions provider, emphasizing the importance of strategic partnerships for business growth, particularly in the customer service and contact center industries. The position advertised focuses on developing and executing the AWS go-to-market strategy within a specific country, promoting Zendesk's offerings, including the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk leadership, co-selling strategies, driving marketing efforts, and managing event sponsorships to enhance visibility and sales. Ideal candidates should have extensive experience managing AWS partnerships, direct engagement with AWS sales and marketing leaders, and a proven track record of driving business growth through AWS collaborations. Zendesk promotes a fulfilling work environment, is committed to diversity and inclusion, and offers accommodations for applicants with disabilities.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 AI Agent system, which offers a dynamic and goal-oriented approach to chatbot interactions. The company is looking for an experienced AI Agent Engineer to design, develop, and deploy intelligent agents that utilize Large Language Models (LLMs), enhancing operational efficiency. Responsibilities include creating scalable AI agents, integrating systems with external tools, and optimizing AI performance while collaborating with cross-functional teams. Core competencies for the role involve LLM-oriented system design, tool integration, and implementing safety measures for AI systems. Zendesk, the parent company, is focused on enhancing customer relationships through its software, promoting diversity and inclusion in the workplace while offering a flexible, hybrid work environment.

Zendesk is seeking an experienced Enterprise Account Executive to enhance their B2B sales efforts in the SaaS sector and grow their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and developing strategies to drive revenue growth. Candidates should have a strong sales background, particularly in managing complex sales cycles and interacting with C-level executives in large organizations. The position requires demonstrated success in achieving sales targets, exceptional negotiation skills, and familiarity with sales tools. Zendesk offers a collaborative and inclusive work environment with flexible working arrangements, emphasizing diversity and community engagement.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to enhance its application landscape as it grows. This role involves collaborating with business and IT teams to identify areas for improvement, establish strategic roadmaps, and create standards for problem-solving and technology evaluation. Key responsibilities include leading the Enterprise Architecture Review Board, overseeing software requests, and developing dashboards to track application metrics. Candidates should have a background in technology deployment and enterprise architecture, with preferred skills in communicating technical concepts and producing architecture artifacts. Zendesk emphasizes a culture of work-life balance, diversity, and inclusion, and the position is specifically located in Mexico City or the State of Mexico.

Zendesk is seeking a dedicated SMB Account Executive to enhance its mission of providing exceptional service through innovative SaaS products. The role focuses on B2B sales, involving the acquisition of new customers and the nurturing of existing relationships to drive revenue growth. Key responsibilities include managing sales cycles, utilizing data insights for customer interactions, and collaborating with internal teams to optimize sales strategies. Candidates should have at least two years of relevant sales experience, strong communication skills, and a BA/BS degree, with Hebrew fluency considered a bonus. Zendesk promotes a diverse and inclusive work environment, offering flexible hybrid work options to its employees.

Zendesk is looking for a proactive HRIS Analyst with experience in Workday Recruiting to enhance their recruiting systems and processes. The role involves acting as a functional expert, providing end-user support, managing multiple projects, and evaluating system improvements. Candidates should have 3-4 years of Workday configuration experience with at least 2 years specifically in Workday Recruiting, alongside strong communication and time management skills. Experience with additional Workday modules, particularly Talent & Performance, advanced reporting skills, and a solid understanding of talent acquisition workflows are preferred. The position requires candidates to be based in Maharashtra or willing to relocate to Pune, and Zendesk promotes a diverse and inclusive workplace.

The Agentic Tribe is developing a revolutionary AI system called Gen3, which offers a dynamic and conversational approach to chatbot and voice assistance by integrating advanced language models and a multi-agent architecture. They are seeking a highly experienced AI Agent Engineer to lead innovation in designing and deploying intelligent, autonomous agents that streamline operations using Large Language Models (LLMs). Key responsibilities include architecting scalable AI agents, integrating solutions with enterprise systems, troubleshooting complex AI systems, and mentoring junior engineers. Candidates should possess extensive knowledge in LLM-oriented system design, tool integration, performance optimization, and programming in Python. Zendesk, the company behind this initiative, is committed to diversity and inclusion, providing a hybrid work environment, and supporting positive community engagement.

The Agentic Tribe is developing Gen3, an advanced AI agent system that enhances user interactions through goal-oriented and adaptable conversations, moving beyond typical scripted chatbots. They are looking for an AI Agent Engineer to help create intelligent, autonomous agents using Large Language Models (LLMs) and contribute to their cognitive architecture for complex task execution. Responsibilities for the role include designing AI agents, evaluating third-party models, collaborating on AI deployment, troubleshooting, and documenting processes. Candidates should possess technical competencies in LLM design, tool integration, performance optimization, and proficiency in Python, with preferred qualifications in computer science or related fields. Zendesk, the company behind this initiative, is committed to customer relationships and offers a flexible working environment while promoting diversity and inclusion in its hiring practices.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 AI Agent system, which is designed to deliver dynamic and personalized user interactions. Zendesk is seeking a Staff Machine Learning Scientist to enhance its AI Agent product, allowing for direct influence on product development and the integration of innovative machine learning applications. Responsibilities include designing AI solutions for real business challenges, leading research projects from conception to implementation, and collaborating with cross-functional teams to align with product goals. Ideal candidates should possess a relevant degree, experience in machine learning or NLP, and strong communication skills, while familiarity with conversational AI and voice technologies is a plus. Zendesk emphasizes diversity and inclusion in its hiring practices and offers a flexible work environment.

The Engagement Manager role at Zendesk involves overseeing implementation projects for customers, primarily in the UK and Ireland, ensuring they exceed expectations while being delivered on time and within budget. Responsibilities include acting as the primary contact for customers, managing risks and potential bottlenecks, providing strategic guidance, and enhancing project delivery methodologies. Successful candidates should have at least three years of project management experience, strong leadership and communication skills, and the ability to manage multiple engagements simultaneously. Preferred qualifications include familiarity with professional services contracts, project management certifications, and proficiency in French. Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in its hiring practices.

Zendesk is looking for an experienced Sales Specialist with expertise in contact center technologies, particularly with Zendesk's CcaaS platform, to drive sales in Southern Europe. Candidates should possess at least seven years of cloud contact center sales experience, fluency in English and French, and familiarity with channel sales and Amazon Connect. Responsibilities include collaborating with account executives and partners, managing customer discovery calls, and advocating for continuous improvement in customer services. Zendesk offers a competitive salary and benefits, opportunities for professional growth, and a supportive work environment that promotes collaboration and inclusivity. The company emphasizes its commitment to diversity and accommodations for individuals with disabilities in the hiring process.

Zendesk is seeking a Senior Engagement Manager for their Professional Services team, which focuses on optimizing the use of Zendesk software for customers across EMEA, particularly in the DACH region. The role involves overseeing complex implementation projects, managing customer relationships, and ensuring projects meet client expectations while being delivered on time and within budget. Candidates need strong project management and leadership skills, with a minimum of five years of experience in technology project management and client-facing roles. Additionally, proficiency in both English and German is required, along with a proactive approach to problem-solving and collaboration. Preferred qualifications include project management certifications and experience with specific software tools, highlighting Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Product Marketing Manager to lead initiatives for their growing online customer service business. The role involves defining and executing go-to-market strategies, collaborating with various teams across the organization, and reporting to the Sr. Director of Solutions Product Marketing. Key responsibilities include market analysis, crafting product narratives, enabling internal partners with messaging materials, and promoting Zendesk through public speaking. Candidates should have 5-7 years of product marketing experience in software, strong storytelling and analytical skills, and a customer-first mentality. The position offers a salary range of $148,000 to $222,000 and reflects Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a dedicated SMB Account Executive to enhance their B2B sales within the SaaS landscape, focused on growing the SMB account base by discovering new opportunities and closing deals. The role involves driving revenue growth, managing customer relationships, cross-selling products, and utilizing data insights to optimize client engagement and retention. Candidates should possess at least 2 years of relevant sales experience and demonstrate strong communication, negotiation, and organizational skills. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work options and supporting community engagement. The company is committed to providing a fulfilling work experience and fostering a supportive environment for all employees.