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Zendesk is seeking a Customer Success Manager (CSM) fluent in Swedish or Dutch to enhance customer relationships and provide excellent service in the Nordic and Benelux markets. The CSM will manage a portfolio of up to 40 mid-market and enterprise accounts, focusing on customer retention, product adoption, and identifying growth opportunities. Key responsibilities include building strategic success plans with customers, providing technical guidance, and analyzing usage data to optimize product value. The ideal candidate should have over five years of relevant experience, strong communication skills, and the ability to collaborate with various stakeholders. Zendesk promotes an inclusive work culture and is committed to diversity in its hiring practices.

Zendesk is seeking an Account Executive to drive growth in their B2B SaaS sales, focusing on building relationships with new customers and expanding existing partnerships. The role involves acquiring new commercial customers, nurturing relationships, and identifying opportunities for cross-selling products. Candidates should have at least five years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Additionally, the job requires familiarity with sales tools, the ability to navigate complex sales cycles, and the capacity to establish executive connections. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workplace.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in the SaaS landscape, focusing on acquiring new customers and expanding existing accounts. The role involves managing customer relationships, enhancing revenue through cross-selling, and utilizing data insights for prospecting and retention strategies. Candidates should have at least two years of B2B sales experience, preferably in SaaS, along with strong communication skills and the ability to build relationships with key decision makers. Zendesk promotes a fulfilling work environment with a hybrid working model and values diversity, equity, and inclusion. The company is committed to providing accommodations for applicants with disabilities throughout the hiring process.

Zendesk is looking for a Group Manager of Thought Leadership & Insights to enhance its market presence in customer service. This strategic role requires a leader with a background in research, storytelling, and AI innovation, capable of transforming complex data into impactful narratives. The responsibilities include leading first-party research initiatives, developing a cohesive thought leadership strategy, and managing a team of researchers and content strategists. The ideal candidate should possess over eight years of experience in insights and research, along with strong storytelling skills and familiarity with research methodologies. Zendesk values diversity and aims to create an inclusive workplace, offering a hybrid work model and equal employment opportunities.

Zendesk is seeking an Enterprise Account Executive to enhance its mission of providing exceptional service globally. The ideal candidate will have significant experience in B2B sales, particularly within the SaaS sector, and will be responsible for acquiring new enterprise customers and expanding existing partnerships. Key responsibilities include driving revenue growth, managing customer relationships, and creating territory plans to boost market share. Candidates should possess a strong track record of exceeding sales targets, experience with high-revenue organizations, and mastery of complex sales cycles. Zendesk promotes an inclusive workplace culture and offers a hybrid working environment, emphasizing diversity and equal opportunity.

The AI Agents organization at Zendesk is seeking a Staff Machine Learning Scientist to contribute to their innovative Gen3 AI Agent system, which enhances the capabilities of chatbots and voice assistants through dynamic, goal-oriented interactions. This role involves leading product vision, rapid prototyping, and establishing research standards while mentoring junior team members. The ideal candidate should have a strong background in machine learning or natural language processing, experience with deep learning architectures, and a collaborative mindset. Success will be measured by strategic impact, team mentorship, and the implementation of innovative ideas. Zendesk fosters an inclusive work environment and actively supports diversity and equity in the workplace.

Zendesk aims to enhance Customer Experience through its products, which serve over 125,000 global brands, including notable companies like Airbnb and Uber. The company is seeking a Staff Machine Learning Scientist who will lead the development of innovative ML models and algorithms, driving Zendesk's AI-powered roadmap and mentoring other scientists. Key responsibilities will include pioneering large-scale initiatives, establishing experimentation standards, and bridging research with production systems. Candidates should have a strong technical background in ML/AI, particularly in natural language processing, and should possess significant experience in research leadership and technical excellence. Zendesk offers a supportive work environment with flexible hours, professional development, and opportunities for specialization in various areas of technology.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects, requiring strong leadership, communication, and project management skills. Key responsibilities include managing client relationships, overseeing project delivery, refining methodologies, mentoring junior staff, and addressing risks proactively. Candidates should have over five years of relevant experience, exceptional interpersonal skills, and proficiency in project management tools, with a preference for those speaking Spanish and holding project management certifications. Zendesk emphasizes a positive workplace culture, supporting diverse and inclusive practices while promoting work-life balance through flexible work options. The company also engages in community involvement and values ongoing development and employee well-being.

Zendesk is seeking a Senior Platform Architect who specializes in contact center technologies, particularly in Zendesk, Amazon Connect, and AWS. The role involves designing scalable customer service solutions, leading technical strategies, and integrating various systems to enhance operational performance. Key responsibilities include mentoring team members, driving innovation, ensuring compliance, and engaging with stakeholders and partners for solution development. Candidates should have at least 10 years of experience in solution architecture and a strong technical background, with preferred qualifications including relevant certifications and experience with agile methodologies. Zendesk promotes a diverse and inclusive workplace, offering flexible hybrid work arrangements and prioritizing accommodations for applicants with disabilities.

Zendesk is seeking a GTM Enablement Video Editor to enhance its service platform, which is anchored in delivering effective customer solutions. This role involves collaborating with Program Managers to create impactful videos for learning and events, focusing on video storytelling. Candidates should possess expertise in video editing, particularly using Adobe Suite and motion graphic software like After Effects, along with an understanding of AI video tools. Additional desired skills include proficiency in videography, animation software, and some familiarity with JavaScript, and candidates should have strong communication skills. The position is based in Austin, TX, with an annual salary range of $148,000 to $222,000, emphasizing Zendesk's commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking a Senior Product Designer to join their AI agents team, focusing on creating an innovative AI automation platform that enhances customer experiences. The role emphasizes collaboration with Product Managers, Engineers, and other designers to ensure a seamless and user-friendly interface while maintaining a commitment to rapid prototyping and experimentation. Ideal candidates should have over five years of experience in designing SaaS applications, particularly with a focus on generative AI, and the ability to communicate and prototype effectively. The position offers flexible working options, opportunities for professional growth, and a chance to influence the evolving landscape of AI-powered customer service automation. Zendesk is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking an engineer to join its Machine Learning Organization, focused on enhancing customer experience for over 125,000 brands worldwide. The role involves collaborating with ML scientists and engineers to develop high-quality machine learning and AI products. Daily responsibilities include writing clean code, tackling customer challenges using ML, and contributing to technical discussions and MLOps processes. Applicants should have an interest in machine learning, proficiency in languages such as Python or Java, and a collaborative mindset. Zendesk offers a fulfilling work environment with flexible hours, opportunities for professional development, and a commitment to diversity and inclusion.

Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is at the forefront of the conversational AI sector with its Gen3 system, which offers dynamic, goal-oriented interactions that surpass traditional chatbots. As the Engineering Manager for the Procedures Team, you will lead a diverse group of engineers working on innovative tools to optimize the use of Gen3, enhancing customer engagement and experience. Responsibilities include mentoring your team, promoting collaboration and continuous improvement, and ensuring product quality and delivery. Ideal candidates should possess a strong technical background, management experience, and a commitment to fostering a diverse and inclusive workplace. Zendesk, the parent company, emphasizes customer relationships and has a global presence, being an equal opportunity employer dedicated to diversity in the workplace.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

The job posting is for an Engineering Manager position in the AI Agents - Accounts Provisioning and Self Service Team at Zendesk, responsible for leading a talented group of engineers in enhancing customer experiences with AI agents. The manager will oversee the entire customer journey from presales to onboarding, influencing crucial areas such as account management and self-service onboarding to enhance efficiency and scalability. Key responsibilities include fostering a culture of improvement, mentoring engineers, facilitating cross-functional collaboration, and ensuring product quality and delivery. Candidates should have a strong technical background, experience managing engineering teams, and the ability to inspire and develop talent. Zendesk promotes diversity and inclusion, offering a flexible hybrid work environment while being committed to providing meaningful experiences for its employees.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.

Zendesk is seeking a Senior Manager, Sales Acceleration to lead initiatives that enhance sales growth and operational efficiency through data analysis and strategy development. The role involves collaborating with cross-functional teams, assisting sales leaders with best practices, and participating in initiatives aimed at scaling the business. Candidates should have a bachelor’s degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and demonstrate strong analytical and communication skills. The position offers a fully flexible remote work option, complemented by opportunities for in-person collaboration. The annualized salary range for this role is $146,000 to $218,000, with additional bonuses and benefits available.

Zendesk is looking for a Senior Data Analyst focused on growth analytics to analyze customer behavior data and provide insights to enhance customer acquisition. The ideal candidate is a collaborative team player with over five years of experience in data analytics or a related field, who can effectively communicate findings to senior stakeholders. Key responsibilities include collaborating with cross-functional teams, improving customer signup and buying experiences, designing insightful dashboards, and conducting rigorous data analysis. Required skills include proficiency in SQL, familiarity with BI tools, and experience in A/B testing and statistical analysis. The position is based in Mexico City or the State of Mexico and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The job description details the role of a Managed Services Consultant at Zendesk, which involves supporting enterprise customers by optimizing their use of Zendesk products and enhancing their customer service experience. Key responsibilities include managing a portfolio of customers, maintaining product expertise, providing proactive assistance, and collaborating on customer service policies. The ideal candidate should have a Bachelor's degree, over five years of consulting or customer success experience, and strong communication and interpersonal skills. Zendesk promotes a hybrid work environment that encourages in-person collaboration while providing flexibility for remote work. The company is committed to fostering diversity and inclusion in the workplace and offers competitive salaries and benefits for its employees.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

The Senior Engagement Manager at Zendesk plays a crucial role in driving complex customer implementation projects within the Professional Services team, focused on optimizing the use of Zendesk software across various clients in the EMEA region, particularly the DACH area. Responsibilities include overseeing project delivery, managing risks, leading customer communications, and ensuring projects align with both client and internal objectives. The role demands strong leadership, communication, and project management skills, as well as the capacity to mentor junior team members and enhance project methodologies. Candidates should possess at least five years of project management experience, familiarity with technology or software project delivery, and the ability to communicate in both English and German. Preferred qualifications include experience in Professional Services, relevant project management certifications, and proficiency in tools like Asana and Certinia.

The Senior Director of Customer Success at Zendesk is responsible for leading the strategic growth and execution of the Commercial segment by managing a high-performing team and fostering strong customer partnerships. The role includes defining a long-term vision for customer success, shaping customer experience strategies, and ensuring product adoption and customer satisfaction. Key responsibilities involve collaborating with various executive teams, mentoring customer success managers, and managing customer portfolios effectively. The ideal candidate should have over 12 years of relevant experience, with a strong background in customer success leadership, strategic ownership, and advanced communication skills. Additionally, the position offers a competitive salary range of $257,000 to $385,000, reflecting Zendesk's commitment to diversity and inclusion in the workplace.

The role of a Customer Success Manager at Zendesk involves engaging with various customer segments, providing tailored support, and ensuring customers maximize the value of Zendesk's services. Daily responsibilities include working with a diverse range of clients, collaborating with internal teams, leveraging data for insights, and conducting webinars and outreach campaigns. Candidates should have over three years of experience in customer success, strong communication skills, and the ability to understand and demonstrate Zendesk’s product features. The position emphasizes a commitment to continuous improvement and delivering exceptional customer experiences. Zendesk also promotes diversity and inclusion in its hiring practices and offers a hybrid work environment for its employees.

Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Revenue Recognition Manager to join their global team in Mexico City or Mexico State, focusing on accurate revenue reporting and compliance in a SaaS environment. The ideal candidate should have 4-6 years of relevant experience and a strong grasp of ASC 606, in addition to being detail-oriented and collaborative. Responsibilities include managing revenue processes, conducting monthly analyses, collaborating on product launches, and providing strategic insights. Zendesk promotes a culture of curiosity and continuous improvement, aiming to create a fulfilling workplace while maintaining a commitment to diversity and inclusion. The role offers an opportunity to significantly influence revenue processes and product launches within a supportive and innovative team.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience through a high-velocity sales approach, focusing on both new and existing customers. Candidates should have a proven sales track record, preferably with Software/SaaS experience, and must be fluent in English as well as either Dutch, German, Arabic, or Italian. The role involves responding to inbound leads, conducting discovery calls, providing product demos, and meeting established sales targets. The position will start with required onsite training, moving to a hybrid schedule that balances remote and in-office work. Zendesk values diversity and inclusion and is committed to fostering a supportive work environment for all employees.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking a Senior Platform Architect for their Contact Center Center of Excellence, focused on enhancing customer support through platforms like Zendesk and Amazon Connect. The candidate will be responsible for designing scalable customer service solutions, leading technical strategies, and ensuring seamless integration across various technologies. Key daily activities include optimizing contact center solutions, mentoring presales specialists, and driving innovation in customer experience technologies. The ideal candidate should have over 10 years of experience in solution architecture, with specific expertise in contact center technologies and strong leadership and communication skills. Zendesk promotes a flexible work environment and commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team based in Singapore, targeting the Greater China, Hong Kong, Taiwan, and South East Asia markets. The ideal candidate should possess native-level Mandarin fluency and at least 7 years of sales experience, including a minimum of 4 years in a sales management role, particularly in the SaaS sector. The Senior Sales Manager will be responsible for driving revenue growth, leading a team of sales professionals, and mentoring team members to exceed sales targets while fostering a collaborative culture. This role involves analyzing market trends, engaging with C-level executives, and utilizing data-driven insights to improve sales processes. Candidates must also show a proven track record of meeting quotas and demonstrate strategic thinking and strong operational discipline.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.

Zendesk is seeking a leader to develop and execute the AWS go-to-market strategy for a specific country, with a primary focus on building partnerships to drive business growth. This position involves advocating for AWS within Zendesk and enhancing the visibility of Zendesk's offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk sales teams, co-selling strategies, driving event sponsorships, and generating marketing campaigns to bolster pipeline development. Candidates should have extensive experience with AWS partnerships, a deep understanding of AWS programs, and a proven track record of driving growth through alliances. The company emphasizes a fulfilling, inclusive work environment with a focus on diversity and equity.

Zendesk is seeking an Enterprise Account Executive to enhance their B2B sales in the SaaS sector, emphasizing the importance of building customer relationships and driving growth. The role involves acquiring new enterprise customers, managing existing accounts, and developing strategies for market penetration. Candidates should possess significant experience in cloud/software B2B sales, particularly navigating complex sales cycles and exceeding sales targets. Additionally, a strong understanding of Zendesk products and the ability to create territory plans is essential. Zendesk promotes a flexible work environment and values diversity and inclusion in their hiring practices, requiring candidates to be located in Mexico City or the State of Mexico.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

Zendesk is seeking an SMB Account Executive to drive growth in B2B sales within the SaaS sector, focusing on expanding their SMB account base by identifying new opportunities and closing deals. The role requires building strong customer relationships, utilizing data insights to enhance client retention strategies, and effectively communicating the benefits of Zendesk products. Candidates should have a BA/BS degree, at least two years of relevant sales experience, and strong skills in negotiation and presentation. Familiarity with sales tools like Salesforce is beneficial, and fluency in Hebrew is a plus. Zendesk promotes a hybrid work environment, values diversity and inclusion, and is committed to providing accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

Zendesk is looking for an Account Executive to help drive B2B sales and grow its Commercial account base within the SaaS industry. The role involves building and nurturing customer relationships, identifying cross-selling opportunities, and leveraging data to enhance client retention and satisfaction. Candidates should have at least three years of relevant experience, be fluent in Norwegian, and possess strong sales skills, including negotiation and deal-closing. The company promotes a hybrid work environment that encourages collaboration while also accommodating remote work. Zendesk aims for diversity and inclusion within its workforce, considering applicants without regard to various protected characteristics.

Zendesk is seeking a Senior Business Systems Analyst to collaborate with their Go-To-Market Operations and Professional Services teams, focusing on initiatives from discovery to implementation. The ideal candidate should have a strong background in Salesforce and experience in implementing SaaS solutions, with responsibilities that include managing projects on Salesforce.com, system documentation, and supporting the sales opportunity lifecycle. Candidates should possess a bachelor's degree, a Salesforce Administrator Certification, and at least five years of analyst experience, with expertise in enterprise solutions and tools like DataLoader and Salesforce CPQ. Preferred qualifications include advanced Salesforce certifications and familiarity with SaaS selling models and tools like Jira and Zuora Billing. The position offers a competitive salary range of $131,000 to $197,000, promoting diversity and providing flexible work arrangements.

The Technical Account Manager (TAM) role at Zendesk focuses on building strong relationships with clients and guiding them in implementing strategies that enhance customer experience (CX). TAMs work collaboratively with various teams within Zendesk and client organizations to document CX ecosystems and provide tailored advice on product capabilities for immediate improvements. Responsibilities include managing operational reviews, orchestrating resources for implementations, and ensuring quick resolution to critical issues alongside support teams. Candidates should have extensive technical experience, excellent communication skills, and familiarity with SaaS environments, particularly relating to customer experience. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work arrangements and a commitment to community engagement.

The Manager of Technical Account Management at Zendesk is responsible for leading a team of technical account managers in Europe, ensuring customer success with Zendesk's products and services. This role emphasizes the importance of people management, program management, and technical leadership, requiring the candidate to possess deep technical expertise combined with a strategic mindset. The ideal candidate should exhibit strong communication skills and experience in managing post-sales teams, technical consulting, and SaaS environments. Preferred qualifications include experience with Zendesk products and relevant certifications, along with a commitment to diversity and inclusion within the workplace. This position offers the opportunity to make a significant impact by driving collaboration and customer satisfaction while shaping the technical account management team.

Zendesk seeks a leader to develop and implement the AWS go-to-market strategy within a designated country, focusing on enhancing collaboration between Zendesk and AWS to drive business growth. This role involves influencing local Zendesk leadership on the value of AWS and promoting Zendesk’s offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS sales and marketing teams, coordinating joint sales initiatives, and actively participating in regional events. The ideal candidate should have extensive experience with AWS partnerships, a proven track record of growing business through alliances, and the ability to manage multiple projects. Zendesk promotes an inclusive work environment and offers a hybrid working model, along with a commitment to diversity and equal employment opportunities.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

The job opportunity is for a Senior Solutions Consultant at Zendesk, primarily focused on the North Europe region. The role involves collaborating with sales, marketing, and product teams to align software solutions with customer needs, while also building trusted relationships with decision-makers. Candidates should have over five years of experience in a presales or consulting role, as well as strong communication skills and a general understanding of emerging technologies like AI and automation. The position emphasizes a mix of independent work and teamwork, with a hybrid work model allowing both in-office and remote flexibility. Zendesk promotes diversity and inclusion in its hiring practices and offers a supportive work environment for personal and professional growth.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.