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Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a GTM Finance - Pricing/Costing Senior Manager (remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that maximize margins and support top-line growth, including new product launches. The role requires at least 8 years of progressive finance experience with hands-on cost and price modeling, plus strong leadership and the ability to partner with GTM Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing analysis and packaging strategy, building cost models (including SaaS and AI/LLMs), developing business cases and dashboards, driving cross-functional governance, mentoring juniors, and presenting to senior leadership. Qualifications include a finance-related degree (MBA preferred), 8+ years in pricing/cost modeling, experience with AI/LLM cost structures, advanced modeling and data tools, and excellent communication; experience in high-growth tech and ambiguity is preferred. Zendesk offers a dynamic, inclusive environment with remote options, a US base salary range of $138,000–$206,000 plus potential bonuses and benefits, and is an equal opportunity employer committed to diversity and accommodations, with AI screening where applicable.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

Zendesk seeks a Regional Vice President for Asia (covering GCR, SEA, and Korea) to lead senior sales specialists for a fast-growing NYSE-listed SaaS company, reporting to the Senior VP of Sales for Asia Pacific & Japan. The role involves developing and executing a long-term regional growth strategy, scaling the organization, strengthening partnerships, and driving new business with key enterprise accounts across diverse markets. You will provide visionary leadership to distributed sales teams, define regional customer acquisition strategies (inbound and partner-driven), own revenue targets, recruit and coach leaders, and deliver regular performance reporting with KPIs to executives. Requirements include 10+ years in software/SaaS sales, 5+ years in senior cross-country leadership in Asia with a track record of revenue growth, and proven success closing mid-market (~$12K ARR+) to large deals over $1M ARR, along with deep regional market understanding and strong enterprise relationships. Zendesk emphasizes a customer-experience mission, offers a hybrid work model, may use AI in screening, and is an equal opportunity employer committed to diversity and inclusion with accommodations available for applicants with disabilities.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Sales Specialist in the AMER region (EMC segment) as a quota-carrying overlay role to work with Core Account Executives, prospect, demo, and close deals across the AI product suite. You’ll own sales quotas, collaborate with the core sales team to grow revenue from existing Zendesk accounts and new business, and lead AI proofs-of-concept while cultivating client relationships through value-based selling. You’ll partner with the AI Success team to identify expansion and cross-sell opportunities, support commercial modeling, and help forecast automation rates to maximize ARR while meeting customer requirements. The role also entails AI sales enablement and product duties, acting as a subject-matter expert, owning enablement initiatives in your territory, and maintaining deep knowledge of the AI Agent portfolio to tailor demos. Requirements include proven quota-carrying sales experience (preferably CX/Conversational AI), strong communication skills, travel willingness, and overlay/co-sell experience; the US OTE ranges from $152k to $228k with a 60/40 base/commission split, and Zendesk emphasizes equal opportunity, diversity, hybrid work options, and accommodations.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mentality to acquire net-new customers, build pipeline, and own a book of business that includes cross-sell, upsell, and ongoing customer success. The role focuses on driving top-line revenue through new customer acquisition, account expansion, data-driven targeting, and leading competitive sales cycles while maintaining a strong pipeline and accurate Salesforce records. Candidates should have a BA/BS or equivalent, at least two years of B2B SaaS sales or solution engineering experience with a proven net-new acquisition track record, and strong prospecting, presentation, negotiation, and closing skills. The position requires the ability to engage multiple decision-makers, manage many opportunities, execute territory and account plans, and use tools such as Salesforce, Groove, and Clari. Zendesk emphasizes a flexible, inclusive culture with hybrid work options, a commitment to diversity and inclusion, and provisions for AI screening and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and AI-powered products, including retrieval-augmented-generation bots, used by over 145,000 global brands. The role involves delivering AI capabilities at scale with the latest LLM tech, collaborating with Product Management, ML scientists, and engineers to define features, mentoring juniors, maintaining service stability, writing clean code, and contributing to technical design, while tackling challenges like expanding RAG use cases, hybrid search, ranking, indexing speed/cost, and multi-channel retrieval. Basic qualifications include proficiency in Python or Ruby, solid software architecture knowledge, a collaborative growth mindset, ability to work independently, experience building scalable applications, and the ability to form hypotheses and analyze experiments. Preferred qualifications include designing and optimizing ML-based search (Elasticsearch), AWS cloud experience, and event-driven architectures using Kafka. The tech stack features Python/Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, and Snowflake, with Kubernetes and Docker for deployment and Datadog/Sentry for monitoring, and Zendesk offers growth opportunities, ownership at scale, specialization options, a hybrid work policy, and a commitment to equal opportunity and inclusion with accommodations for applicants.

Zendesk is hiring a Strategic Enterprise Account Executive to drive revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with C-level stakeholders and tailoring Zendesk solutions to complex business needs. Key responsibilities include developing and executing strategic sales plans to meet or exceed quotas, engaging senior decision-makers, negotiating and closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining a robust AI sales pipeline with accurate forecasts, and representing Zendesk at industry events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS sales experience with a proven track record of meeting targets in complex cycles, the ability to influence C-level executives, excellent communication and negotiation skills, and proficiency with CRM tools and sales methodologies. Why Zendesk? the role offers exposure to cutting-edge technology in customer experience, a collaborative culture, uncapped commission, and comprehensive benefits. The US OTE ranges from about $249,000 to $373,000 with a 50/50 base-to-commission mix, and final offers consider experience and location and may include bonuses or incentives; Zendesk also emphasizes fairness, diversity, inclusion, AI-based screening practices, and accommodations for applicants with disabilities.

The role is an AI Sales Specialist at Zendesk, a quota-carrying overlay position working with the Core AE team to drive growth and adoption of Zendesk's AI products in the EMC segment across the Americas. Main duties include taking ownership of sales quotas, collaborating with the core sales team to pursue revenue from existing Zendesk accounts and new business, and engaging customers with a value-based approach while leading and supporting approved AI proofs of concept. The role also covers AI sales enablement—serving as an AI solutions expert, owning enablement initiatives for an assigned territory, and ensuring AEs receive product updates, plays, and market insights to generate prospects and qualify opportunities. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting/exceeding targets, strong communication skills, willingness to travel, and ideally experience in an overlay AE or co-sell setup. Compensation in the US ranges OTE $152k-$228k with a 60/40 base/commission split and potential bonuses/benefits; Zendesk also emphasizes its inclusive culture with hybrid work options, notes that AI screening may be used in hiring, and remains an equal opportunity employer offering accommodations.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business, focusing on building relationships, expanding offerings, and driving human-centered customer service at scale. Responsibilities include acquiring new enterprise customers, cross-selling to existing clients, nurturing key relationships, leveraging data to improve prospecting and retention, and creating quarterly territory plans to increase market share. The role requires leading complex, multi-month, value-centric sales cycles with proofs of concept, securing executive sponsorship, collaborating with internal teams, negotiating and closing deals, and maintaining a robust pipeline and accurate forecast. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering, with a proven track record of exceeding sales targets in the public sector, plus experience selling to VP and C-level executives and familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker; travel is required. Zendesk emphasizes equal opportunity, hybrid/remote work options, diversity and inclusion, transparency about AI screening, and accommodations for applicants with disabilities, inviting candidates with an entrepreneurial spirit and a passion for customer experience.

Zendesk is seeking an Enterprise Account Executive to grow its Enterprise SaaS business by building relationships with new customers and expanding offerings with existing partners. You will drive top-line revenue by acquiring new enterprise clients, cross-selling products, and developing strategies to penetrate top-tier accounts while nurturing long-term strategic partnerships. The role requires leading complex, multi-month, value-centric sales cycles with proof of concept stages, maintaining a robust pipeline and accurate forecasts, and securing C-level sponsorship. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a track record of exceeding targets, proficiency with Salesforce and other sales tools, and the ability to travel to customer sites. Zendesk emphasizes a hybrid work environment, diversity and inclusion, notes that AI may screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Commercial Sales to lead a hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, with a goal of accelerating growth and ARR. The role involves shaping a high-velocity sales strategy, leveraging AI capabilities and sales technology (Salesforce, Outreach, Clari, Gong) to optimize pipeline velocity and customer engagement, and embedding MEDDPICC best practices. You will recruit, mentor, and lead a diverse team while driving complex, multi-product, multi-stakeholder deals, maintaining executive relationships, and collaborating with Marketing, Customer Success, Solutions Engineering, and Product for a unified go-to-market strategy. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven track record of overachieving targets, proficiency with AI and cloud sales tools, a coaching mindset and executive presence in Spanish and English (Portuguese a plus), are willing to travel, and must be based in Mexico City or the State of Mexico. Zendesk emphasizes innovation and impact, offers competitive compensation and benefits, supports hybrid work, and commits to diversity, equity, and inclusion, while noting that AI may be used in screening; accommodations are available for applicants.

Zendesk is seeking a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector SaaS footprint and deepen customer impact. You will drive revenue by acquiring new public sector customers, pursuing cross-sell opportunities, and nurturing relationships for retention and strategic partnerships. You’ll use data, customer intent, and adoption history to prospect new clients, lead multi-month, value-centric deals with proofs of concept, and maintain a robust pipeline and forecast. Requirements include a BA/BS, at least 5 years in public sector sales or solution engineering (preferably SaaS), a proven track record of exceeding targets, and experience engaging VP/C-level executives, with familiarity with tools like Salesforce, Outreach, and Clari; travel is required. The US on-target earnings range is $216,000–$324,000 with a 50/50 base/commission mix, plus potential bonuses, within a hybrid, inclusive culture that emphasizes equal opportunity and accommodations.

Zendesk, a leader in customer experience solutions, is seeking an experienced Sales Specialist with expertise in contact center technologies like Zendesk and Amazon Connect. This role focuses on driving sales and awareness of Zendesk's Contact Center as a Service (CcaaS) platform in the UK and Ireland. Responsibilities include collaborating with various teams to identify sales opportunities, engaging vendors to refine sales strategies, and managing customer engagements. Candidates should have a minimum of 7 years in cloud contact center sales, proven success in achieving sales targets, and strong communication skills. Zendesk offers a competitive salary, professional development opportunities, and a diverse, inclusive work environment focused on innovation in customer experience technologies.

Zendesk is seeking a Sales Specialist with expertise in contact center technologies, particularly Zendesk and AWS-based solutions, to drive the sales of their CcaaS platform in Northern Europe. This role involves collaborating with Account Executives and partners, engaging in customer discovery calls, managing deal progress, and advocating for innovation in customer interactions. Required qualifications include at least seven years of experience in cloud contact center sales, fluency in English and German, and a proven track record in achieving sales targets and channel sales. The position offers a competitive salary, benefits, and opportunities for professional growth in a collaborative environment. Zendesk emphasizes inclusivity and fairness in its hiring process, actively working towards global diversity and equity in the workplace.

The Senior Solutions Consultant at Zendesk is responsible for managing the technical and competitive aspects of the sales cycle, particularly for Enterprise and Mid Market clients, while maintaining customer satisfaction. Candidates should have over five years of software selling experience, strong interpersonal skills, and a knack for mapping requirements to software solutions. The role involves collaborating with Sales, Marketing, and Product Managers, while also serving as the main technical liaison with prospects. Requirements include technical knowledge in web technologies, experience with RFI/RFP processes, and a customer-first approach to sales, along with a growth mindset and intellectual curiosity. The position offers an annual On Target Earnings range of $151,000 to $227,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Premier Support Engineer to provide top-tier support for its Premier customers. The role requires a deep understanding of customer needs, effective communication, and the ability to anticipate and solve challenges. Key responsibilities include delivering technical support, managing customer issues, and coordinating during service incidents. Candidates should have at least two years of experience with Zendesk or enterprise software, as well as technical troubleshooting skills in various programming languages and APIs. Zendesk promotes a flexible hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is a prominent customer experience software company aiming to enhance business-customer interactions through its innovative platform. The role of Strategic Enterprise Account Executive involves driving revenue by securing new business within enterprise accounts, with a particular emphasis on AI. Successful candidates will develop sales strategies, engage with senior decision-makers, and tailor solutions to meet clients' needs while collaborating across various teams to ensure customer satisfaction. Qualifications include a bachelor’s degree, over seven years of enterprise sales experience, a track record of exceeding sales targets, and strong communication skills. Zendesk offers competitive compensation, comprehensive benefits, and a collaborative culture that supports professional growth and innovation while promoting diversity and inclusion in the workplace.

The position of Field Marketing Manager is open for the BENELUX region on a fixed-term contract, focusing on a collaborative and innovative marketing approach. The candidate will establish and implement a regional marketing strategy, drive demand generation initiatives, and enhance customer acquisition and retention efforts in collaboration with sales teams. Key responsibilities include developing marketing programs, optimizing vendor channels, analyzing campaign performance, and ensuring cross-functional collaboration. Preferred qualifications include 4-6 years of B2B marketing experience, fluency in Dutch and English, and strong analytical and creative skills. Zendesk emphasizes a commitment to diversity, fairness, and flexibility in the workplace, encouraging applicants from various backgrounds to apply.

Zendesk for Startups is seeking a Startup Marketing Manager to enhance its visibility and support startup engagement through targeted content and digital campaigns. The role involves developing a comprehensive marketing strategy that addresses the needs of startups at various stages, including awareness, onboarding, and sales enablement. Responsibilities include creating compelling content, managing organic social media channels, and overseeing digital marketing campaigns to drive startup acquisition and engagement. Candidates should have over six years of experience in digital marketing, strong storytelling skills, and the ability to manage multi-format content and social media strategies. The position offers a competitive salary range of $124,000 to $186,000, along with potential bonuses and benefits.

The Solutions Consultant at Zendesk plays a critical role in the sales cycle, requiring a blend of technical expertise and sales acumen to convey the software's advantages to executives. Candidates should have 5-7+ years of experience in software sales to Mid Market and Enterprise clients, as well as strong interpersonal and problem-solving skills. Desired qualifications include experience with RFI/RFP processes, technical knowledge in web technologies, and managing pilot programs. The position offers a competitive salary in the range of $119,000 to $179,000, with a focus on fostering an inclusive and diverse work environment. Zendesk utilizes AI for application screening and emphasizes reasonable accommodations for applicants with disabilities.

The Partner Sales Executive role at Zendesk involves building and managing a partner-led business strategy in the EMEA region, focusing on achieving revenue and profitability goals. Key responsibilities include recruiting and onboarding new partners, enabling them with sales training, and developing joint business plans to track performance. The ideal candidate should have a successful track record in business-to-business sales, especially in the software/SaaS industry, with strong interpersonal and communication skills. Zendesk promotes a flexible, hybrid work culture and emphasizes diversity, equity, and inclusion in its hiring practices. Applicants may undergo evaluation through AI systems, and the company is committed to making reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior Manager for its Customer Education Programs within the Digital CX team, focusing on creating a global learning ecosystem that enhances customer engagement and product adoption. The role involves designing and scaling education strategies, evolving certification programs, and integrating AI tools to support personalized learning experiences. The manager will collaborate with various departments to ensure educational content aligns with product launches and customer needs, all while establishing core infrastructure for the education programs. Candidates should have significant experience in customer education, strong operational capabilities, and a passion for enhancing customer outcomes through effective learning experiences. The position offers a competitive salary range and promotes a hybrid work culture that values diversity and inclusion.

The job description outlines the role of a Data Product Manager at Zendesk, emphasizing the need for a strategic and analytical professional to manage foundational data assets and business metrics. The individual will collaborate with various departments, define key performance indicators (KPIs), and work closely with technical teams to ensure accurate implementation and reporting of metrics. Key responsibilities include metric definition and governance, data implementation, strategic analysis, and effective communication with stakeholders. Candidates are expected to possess relevant qualifications, including a degree in a quantitative field, significant experience in data product management, good understanding of data platforms, and strong communication skills. Compensation for the position ranges from $152,000 to $228,000, and the company promotes a diverse and inclusive work environment.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area to enhance its B2B sales efforts and facilitate growth within the SaaS sector. The role involves acquiring new Enterprise customers, nurturing existing relationships, and optimizing revenue through cross-selling and strategic partnerships. Candidates should have at least 8 years of experience in cloud/software sales, a strong record of achieving sales targets, and the ability to navigate complex sales cycles. Familiarity with Salesforce and other sales tools is preferred, along with the ability to travel as needed. Zendesk is committed to diversity and inclusivity in the workplace, offering a flexible hybrid work environment and competitive compensation for successful candidates.

Zendesk, a leader in customer experience solutions, seeks an experienced Sales Specialist focused on contact center technologies such as Zendesk, Amazon Connect, and AWS. This role is essential for driving awareness and sales of Zendesk’s contact center platform for the SMB segment in North America. Key responsibilities include collaborating with various teams to pursue sales opportunities, running enablement sessions, and staying ahead of industry trends. The ideal candidate should have a minimum of 7 years of relevant experience, strong analytical and communication skills, and a proven sales track record at the C-level. Zendesk offers a competitive salary and benefits, along with opportunities for professional growth in a collaborative work environment.

Zendesk is seeking a Commercial Account Executive for its Bay Area sales team to enhance customer experiences using AI-driven solutions. The role involves managing the full sales cycle, from prospecting to closing, and fostering relationships with existing clients to deepen the company's impact. Responsibilities include driving revenue growth through acquiring new customers, promoting AI adoption, and leveraging data to enhance customer retention and account expansion. Successful candidates should have a BA/BS degree, at least three years of B2B sales experience, and demonstrate the ability to engage with executive-level stakeholders. The position offers a competitive salary range of $168,000 to $252,000 and emphasizes Zendesk's commitment to diversity, equity, and inclusion in hiring practices.

The Senior Solutions Consultant at Zendesk is tasked with technical and competitive aspects throughout the sales cycle, requiring a combination of sales acumen and technical expertise. They focus on selling to Enterprise and Mid Market executives, establishing strong relationships with C-level and director-level clients, and serving as the technical liaison between sales and prospects. Candidates should have over seven years of presales experience, proficiency in web technologies, and strong communication skills, alongside knowledge of SaaS applications. The role also demands the ability to understand customer outcomes, scope solutions, and possibly travel for client engagements. Zendesk emphasizes diversity and inclusion in hiring, utilizing AI for application screening while offering reasonable accommodations for applicants with disabilities.

Zendesk is actively seeking a Senior Corporate Account Executive to enhance its B2B sales efforts, particularly in Korea, focusing on driving growth in the SaaS market. The role requires building and maintaining customer relationships, acquiring new clients, and introducing innovative solutions to align with customer goals. Key responsibilities include managing revenue growth strategies, tracking sales metrics in Salesforce, and collaborating with internal teams to improve sales strategies. Candidates should have at least five years of experience in B2B sales, proficiency in English and Korean, strong negotiation skills, and a grasp of industry trends. Zendesk promotes an inclusive workplace and offers flexible working options while ensuring compliance with equal opportunity employment standards.

Zendesk is seeking a Corporate Account Executive to drive B2B sales growth in the Greater China Region and build strong customer relationships. The role involves acquiring new clients, expanding accounts, and aligning Zendesk's solutions with customer objectives to enhance satisfaction and product usage. Candidates should have at least two years of experience in sales, particularly in the SaaS sector, and possess strong presentation and negotiation skills, as well as bilingual proficiency in English and Mandarin. The company promotes a hybrid work environment and values diversity, offering flexibility and an inclusive workplace. Additionally, Zendesk may utilize AI for application screening and is committed to making reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive for the South East Asia region to enhance its mission of delivering exceptional customer service through innovative solutions. The role involves acquiring new customers, managing relationships, and driving revenue growth by closing deals and fostering account expansion. Candidates should have at least two years of B2B sales experience, preferably in the SaaS industry, along with strong communication and negotiation skills. Additionally, the company values collaboration, organization, and the ability to leverage data insights for strategic prospecting and customer retention. Zendesk promotes an inclusive work environment and employs AI in the recruitment process, ensuring fairness and transparency in hiring practices.

Zendesk is seeking a Corporate Account Executive to drive growth in its B2B sales, particularly within the SaaS sector, focusing on the Australian market. The role involves acquiring new customers, managing existing relationships, and pursuing cross-selling opportunities to enhance revenue and profitability. Candidates should possess a BA/BS degree, at least two years of relevant experience, and strong skills in presentation, negotiation, research, and customer outreach. The work environment supports a hybrid model, allowing flexibility while fostering collaboration in person. Zendesk is committed to diversity, equity, and inclusion, ensuring fair treatment of all applicants in its hiring process.

Zendesk is seeking a Senior Solutions Consultant who will help bridge customer vision and technical reality, focusing on enhancing human experiences. In this role, the consultant will support the sales process for Mid-Market and Enterprise accounts in South Korea and the APAC region, driving technical sales and ensuring solution selection through strategic design and demonstrations. Key responsibilities include leading discovery sessions, delivering tailored product demonstrations, and implementing customer experience automation and Generative AI solutions. Ideal candidates should have over five years of experience in a related field, native-level fluency in Korean, and business-level English proficiency, along with technical proficiency in Enterprise SaaS and proven sales cycle expertise. Zendesk values diversity and is committed to inclusivity while offering a hybrid work model that supports both remote and in-office collaboration.

The Principal Solutions Consultant at Zendesk plays a crucial role in the sales cycle, focusing on technical solutions and competitiveness while engaging with Enterprise and Mid-Market executives. This position requires a combination of sales and technical expertise, as the consultant acts as a bridge between sales teams and prospective clients. Candidates should have over seven years of presales experience, with knowledge in web technologies, customer service software, and a clear understanding of AI's impact on customer service. Strong interpersonal and communication skills are essential for effectively presenting solutions and managing customer pilots. Zendesk promotes an inclusive work environment and supports diverse hiring practices, ensuring equal opportunities for all applicants.

Zendesk is looking for a Principal Product Manager to lead the strategy and execution for their Employee Services product line, with responsibilities that include product analytics, outbound strategy, and overseeing the Customer 0 initiative. The role involves defining success metrics, collaborating with various teams to derive insights, and providing executive-level reporting on product performance. The manager will represent Employee Services externally, engaging with customers and partners while also refining the product's market position based on feedback. The ideal candidate should have over ten years of product management experience, strong analytics skills, and a passion for improving employee experience. Additionally, the position offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is a leader in customer experience solutions, focusing on enhancing customer interactions through technologies like Zendesk, Amazon Connect, and AWS. The company is seeking a Contact Center Partner Solutions Consultant with deep expertise in these technologies, who will lead partner onboarding and technical enablement, ensuring successful implementation and resale of Zendesk solutions. Responsibilities include designing scalable contact center architectures, providing technical guidance during co-sell engagements, and developing enablement materials such as training documentation. Candidates are expected to have significant experience in solution architecture related to contact centers, excellent communication skills, and a strong technical background. The position offers an annual OTE range of $151,000 to $227,000, emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Director of Commercial Pricing Strategy to lead the design and implementation of new revenue models and pricing strategies for its AI-driven customer service platform. This role involves managing a team of pricing professionals, collaborating with various departments, and interfacing with customers to optimize pricing, packaging, and monetization strategies across multiple product portfolios. Key responsibilities include defining pricing strategies, overseeing transitions to new revenue models, and conducting market research to inform pricing decisions. The ideal candidate should have extensive experience in SaaS pricing, strong analytical skills, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Principal Engineer for Data Platform Architecture to enhance its Data Platform (ZDP) aimed at improving customer experience through effective data and analytics. The role involves leading the architecture of ZDP to ensure it meets performance, reliability, and security standards while being cost-effective at scale. Key responsibilities include overseeing data ingestion and transformation, serving as a technical expert on Snowflake, and collaborating across teams to optimize data access and analytics processes. The ideal candidate should have over 10 years of experience in data engineering or analytics, with profound knowledge of Snowflake and OLAP concepts, as well as the ability to navigate complex organizational structures. Additionally, Zendesk emphasizes diversity and inclusion in its hiring practices and offers a hybrid work environment with competitive compensation.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships through data-driven sales strategies and operational efficiency. The role involves leading sales initiatives, analyzing data for actionable insights, and collaborating with various teams to optimize sales processes. Candidates should possess a Bachelor's degree and 3-5 years of relevant experience in fields like software/SaaS strategy or management consulting, along with proven skills in go-to-market strategies and sales effectiveness. The position offers a fully flexible remote work environment, with competitive compensation ranging from $146,000 to $218,000, excluding additional bonuses and benefits. Zendesk prides itself on inclusivity and equal opportunity employment, welcoming diverse candidates without discrimination.

Zendesk is seeking a Lead Product Designer for their AI Agents team, focusing on creating a premier AI automation platform to enhance customer experiences. The role emphasizes collaboration with cross-functional teams, including product managers and engineers, to innovate and improve AI-driven solutions. Candidates should have at least seven years of experience in designing SaaS applications, with a strong portfolio showcasing their work, particularly in generative AI and user experience design. The position offers flexibility in work hours and remote options, alongside opportunities for professional growth within a diverse and inclusive environment. Zendesk is committed to equal opportunity employment and actively promotes diversity, ensuring all qualified individuals are considered without bias.

Zendesk is looking for a Staff Accountant to join its Global Accounting Team, responsible for maintaining and reconciling the general ledger and assisting with the month-end close process. The role involves implementing accounting policies according to GAAP, collaborating with various departments, and managing accounts payables and receivables, tax issues, and customer invoicing. Ideal candidates should have a Bachelor's degree in Accounting or Finance, at least two years of accounting experience (preferably from a Big 4 firm), and familiarity with US and local GAAP. Candidates with experience in public companies, knowledge of indirect tax regulations, and skills in NetSuite or large-scale ERP systems are preferred. Zendesk promotes a hybrid work environment and emphasizes diversity and inclusion, providing equal opportunities to all applicants.

Zendesk is seeking a skilled Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. This role involves building relationships with new customers, expanding existing partnerships, and generating top-line revenue by acquiring new Enterprise clients and optimizing revenue from current accounts. Candidates should possess at least 8 years of experience in sales, a proven track record of exceeding targets, and strong negotiation skills, specifically in dealing with large corporations. The position requires expertise in managing complex sales cycles and maintaining key customer relationships, particularly with C-level executives. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to develop a strong data foundation for CRM insights and enhance customer support tools. The role involves creating scalable data solutions, developing ELT pipelines, optimizing SQL-based data models, and contributing to the technical vision of the team. Candidates should have over three years of experience in data engineering, proficiency in SQL and data modeling, and knowledge of cloud databases, particularly Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid working model, values diversity and inclusion, and uses AI for application screening in accordance with legal guidelines.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, emphasizing the need for strong project management and content strategy skills. The ideal candidate should have expertise in content governance and a solid understanding of effective learning frameworks, as well as the ability to innovate with AI-driven solutions. Responsibilities include leading content governance frameworks, collaborating with Go-to-Market teams, and supporting engagement initiatives. Candidates should possess 3-5+ years of experience in content management and a proactive approach to content strategies and governance. The position offers a salary range of $123,000 to $185,000 annually, with additional benefits and a hybrid work model.

The Senior Partner Sales Operations Analyst at Zendesk plays a crucial role in driving the technical and analytical aspects of the Partner business, ensuring integrity, automation, and measurement of partner processes. This position requires expertise in managing complex workflows and leveraging data to provide strategic analytics that support partner programs. The analyst will not only ensure data health and operational efficiency but also participate in partner transformation initiatives. Key responsibilities include maintaining data accuracy, executing operational processes, automation, and analytical reporting, while collaborating with various teams for seamless data integration. Candidates should possess extensive experience in Sales Operations within a SaaS environment, strong problem-solving abilities, and proficiency in tools such as SQL, Salesforce, and Tableau.

Zendesk is seeking an experienced Marketing Analyst to support regional marketing leadership by utilizing data to drive go-to-market strategies and measure campaign performance. The Senior Strategic Marketing Analyst will focus on achieving pipeline and revenue targets, collaborating with senior marketing executives to tackle growth opportunities, improve operational efficiency, and evaluate marketing effectiveness with an emphasis on ROI. Key responsibilities include analyzing performance data, creating Tableau dashboards, assessing marketing campaigns, and managing budget investments to maximize returns. The ideal candidate should possess strong strategic thinking, communication skills, and a background in marketing analytics, with experience in building cross-functional partnerships. Zendesk embraces a hybrid work model that promotes collaboration while allowing for remote flexibility, and is committed to diversity and inclusion within the workplace.

Zendesk is seeking a Sales Director to join their Bay Area Sales team, focusing on Enterprise accounts and aimed at transforming customer service through AI-driven solutions. The role involves leading a high-performing sales team, defining strategies for growth in critical markets, and building relationships with C-suite executives across various companies. Responsibilities include hiring and coaching the sales team, driving sales growth, navigating complex sales cycles, and analyzing market trends to boost customer experience (CX) and employee experience (EX) through innovative technologies. Candidates are expected to have significant software sales experience, particularly in the SaaS or AI sectors, along with a strong track record of meeting quotas and managing complex sales processes. Zendesk emphasizes a commitment to diversity and inclusion, offering flexible work arrangements while seeking to develop a workplace that reflects global diversity.

Zendesk is hiring a Senior Director for GTM Cadence & Insights to oversee revenue analytics, forecasting, and pipeline governance. This role emphasizes the importance of delivering standardized data and insights to improve GTM execution, partnering with various organizational leaders to enhance revenue processes. Responsibilities include managing forecasting dashboards, refining the forecasting cadence, defining pipeline health metrics, and championing AI-driven analytics. The ideal candidate should have over 12 years of experience in Sales Operations or related fields, deep expertise in forecasting and analytics, and a strong leadership background. The position offers a competitive salary range of $206,000 to $308,000, along with potential bonuses and benefits, while promoting diversity and inclusion in the workplace.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is seeking a Senior Account Executive to help enhance their B2B sales efforts in the SaaS sector, focusing on expanding their Commercial/Mid-Market customer base. The ideal candidate will have a minimum of four years of sales experience, expertise in navigating complex sales cycles, and a strong track record of exceeding sales targets. Key responsibilities include driving revenue growth through new customer acquisition, nurturing existing relationships, and leveraging data to identify cross-selling opportunities. Successful applicants should possess exceptional communication and negotiation skills, as well as experience selling to high-level executives. Zendesk promotes a hybrid work environment and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Staff Machine Learning Scientist to advance its AI-powered Gen3 system, which aims to transform conversational AI in chatbots and voice assistants. The role involves defining product vision, leading rapid prototyping, establishing research standards, mentoring junior team members, and driving end-to-end projects in AI technology. Candidates should have significant experience in machine learning or natural language processing, especially with deep learning and generative AI, along with strong collaboration and communication skills. Success in this position will be measured by the strategic impact of work, team mentorship, innovation, research standardization, and effective collaboration with cross-functional stakeholders. Zendesk promotes a flexible working environment and values diversity, ensuring applications are considered without discrimination based on various characteristics.

Zendesk is looking for a high-performing Account Executive to join their CEE sales team, focusing on driving revenue growth through customer acquisition and account expansion in emerging markets. Key responsibilities include leading complex sales cycles, developing go-to-market strategies, and building relationships with executive stakeholders across various industries such as retail and fintech. Candidates are expected to have a BA/BS degree, over five years of B2B sales experience in the SaaS sector, and a strong track record of exceeding sales quotas. Proficiency with sales tools like Salesforce and fluency in Eastern European languages, particularly Polish, are desirable qualifications. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience through a high-velocity sales approach, focusing on both new and existing customers. Candidates should have a proven sales track record, preferably with Software/SaaS experience, and must be fluent in English as well as either Dutch, German, Arabic, or Italian. The role involves responding to inbound leads, conducting discovery calls, providing product demos, and meeting established sales targets. The position will start with required onsite training, moving to a hybrid schedule that balances remote and in-office work. Zendesk values diversity and inclusion and is committed to fostering a supportive work environment for all employees.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking a Senior Platform Architect for their Contact Center Center of Excellence, focused on enhancing customer support through platforms like Zendesk and Amazon Connect. The candidate will be responsible for designing scalable customer service solutions, leading technical strategies, and ensuring seamless integration across various technologies. Key daily activities include optimizing contact center solutions, mentoring presales specialists, and driving innovation in customer experience technologies. The ideal candidate should have over 10 years of experience in solution architecture, with specific expertise in contact center technologies and strong leadership and communication skills. Zendesk promotes a flexible work environment and commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.