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Zendesk's CX organization is undergoing a massive transformation and is seeking a Senior Analyst IC to join the CX Data & Insights team as a trusted advisor to CX leadership, bridging complex datasets with strategic execution and measuring the direct business impact of changes to the global post-sales strategy. The role's key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and health analytics, and planning execution for complex projects such as annual account carve-outs, territory balancing, and customer segmentation. It also involves "vibe coding" and intelligent ecosystem integration, leveraging AI tools (LLMs) to prototype scripts and automate reports, optimizing Snowflake AI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake for a unified post-sales view. Data governance duties require production-level SQL in Snowflake and ownership of downstream data requirements as part of the ED&A liaison, with standardization of metric definitions. The role requires 7+ years in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, an AI-first mindset, advanced SQL and Snowflake expertise, domain knowledge of post-sales metrics (GRR, NRR), strong systems familiarity with Salesforce, Gainsight, and Gong, and exceptional stakeholder management, with compensation including a US base salary of $139k-$209k plus potential bonuses, a hybrid work model, equal opportunity employment, and accommodations with AI screening.

Zendesk is hiring a Senior Director of Product Security to define and lead the product security vision across its products, AI capabilities, platform services, APIs, integrations, and developer ecosystem, aligning security with business strategy and customer trust. The role sets the security operating model, builds roadmaps to reduce customer risk while boosting engineering velocity, and participates in high-level risk decisions as well as deep technical work on authorization, API security, AI threat models, secure SDLC controls, vulnerability management, and incident analysis. You will drive secure-by-design engineering by creating reusable patterns, automation, platform controls, enhanced SDLC practices, and tooling, while partnering with AI and product teams to address risks in AI agents, copilots, LLM integrations, and autonomous workflows. The position also owns the full lifecycle of product vulnerability management and response, leveraging automation and AI-assisted analysis, coordinating with bug bounties, customer-reported issues, external penetration tests, and security incidents, and you will lead a global, high-performing team. Qualifications include 12+ years in product security or related fields with at least 7 years leading security or engineering teams, deep experience with large-scale cloud-native or AI-enabled products, strong engineering credibility and executive communication, plus familiarity with security frameworks; the US base salary range is $278,000–$416,000 with potential bonuses, and Zendesk is an equal opportunity employer that supports hybrid work and accommodations, noting that AI screening may be used in evaluating applicants.

Zendesk’s AI Success Strategist leads the AI-driven customer experience by owning the strategic AI roadmap for the AI-powered Resolution Platform and building executive partnerships from day one to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, aligning cross-functional teams, and driving execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Strategic responsibilities include serving as the design authority for deployments, shaping the long-term AI vision and business strategy with executive stakeholders, aligning Product, Services, Sales, Success, and Partners, and maintaining an ongoing mutual AI roadmap and channel/adoption plan. Qualifications include 8+ years in customer success/experience (with 2+ years AI-related experience), enterprise SaaS GTM or go-to-customer roles, demonstrated use of adoption analytics to forecast churn and expansion, a bachelor’s degree in a relevant field, and strong program management and cross-functional influence; AI domain knowledge is a plus. The role offers a US OTE range of $118,000–$178,000 with a 70/30 base/commission mix, a hybrid work model, and Zendesk’s equal-opportunity policies, including disclosures about AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by acquiring new enterprise customers, expanding existing partnerships, and cross-selling additional products to maximize account revenue. The role requires building C-level relationships, leading complex, value-centric sales cycles (often multi-month with proof-of-concept stages), and creating quarterly territory plans to increase market share in the enterprise sector. You will leverage data insights, adoption history, and customer intents to prospect new clients, optimize retention, maintain an accurate sales forecast, and collaborate with internal teams to drive strategy and execution. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota attainment, experience selling to VP/C-level executives, managing large accounts (over $2B in revenue), and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, with the ability to travel. Zendesk promotes a hybrid, inclusive workplace, is an equal opportunity employer, may use AI in screening, and provides accommodations for applicants with disabilities as part of its commitment to diversity, equity, and inclusion.

The Partner Sales Executive role at Zendesk in the EMEA region is responsible for building, operationalizing, and owning a partner-led plan in the territory, recruiting and onboarding partners, and ensuring they achieve revenue and profitability growth in line with Zendesk’s strategy while coordinating with Zendesk Direct Sales. Daily duties include building a powerful partner ecosystem aligned with GTM priorities, achieving partner sales targets across new business and expansion, assessing partner capacity and filling gaps with new partners, and enabling partners on Zendesk value propositions, products, and enablement tools. You will develop joint business plans with top partners, review progress quarterly, take remedial actions for performance gaps, align regional sales with partners, and act as a liaison to help partners close opportunities and facilitate GTM activities with the sales team and marketing for top-of-funnel pipeline. You will provide excellent partner experience, support across functions, track sales opportunities in CRM, drive partner revenue generation, ensure adherence to Zendesk sales methodology, maintain a strong new business pipeline, conduct discovery calls/demos, and serve as a Zendesk Partner Program ambassador. Qualifications include a bachelor’s degree, 5+ years B2B software/SaaS sales with quota carrying experience, strong prospecting and time management, excellent communication and interpersonal skills, ability to work with C-level stakeholders, knowledge of sales methodologies and BI/tools, fluency in English (Nordic/Benelux a plus), and Zendesk’s commitment to diversity, equal opportunity employment, hybrid work flexibility, and accommodations for applicants with disabilities.

The Forward Deployed Engineer – AI & Solutions at Zendesk is a hybrid role that blends software engineering with strategic consulting, embedded with strategic customers to solve high-stakes blockers and deliver ROI from AI capabilities. You will lead end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, scoping, system design, and production rollout, and you’ll troubleshoot escalations that fall outside standard support. You’ll build bespoke agent-based solutions, coding custom integrations, configuring retrieval-augmented generation architectures, and ensuring seamless integration with legacy tech stacks while bridging the customer’s IT team and Zendesk’s product/engineering teams. Ideal candidates have a founder mentality, 5+ years of production-grade coding (Python for AI/Data; JavaScript/TypeScript for frontend/integrations; Ruby/Java a plus), a full-stack mindset, AI fluency, and strong communication skills. Travel 25–50%, US OTE $200k–$300k with an 80/20 base/commission split and potential bonuses, and Zendesk emphasizes equal opportunity and accommodations while noting that AI may be used to screen applicants.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. You’ll set the vision for Sales Acceleration, lead a high-performing team, align GTM priorities with executive stakeholders, drive enterprise-wide transformation, and translate data into board-ready recommendations. The role requires a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration experience, strong cross-functional leadership, advanced analytical skills, and exceptional C-suite/board-level communication with English fluency. The position is fully flexible, primarily remote with optional in-person collaboration at Zendesk offices, supported by tools to stay connected. The US base salary ranges from $174,000 to $262,000 with potential bonuses or incentives; Zendesk emphasizes equal opportunity and accommodations, notes AI may be used in screening, and commits to diversity and inclusion.

Zendesk is hiring a Director of Sales Operations, Planning to lead Territory Planning Operations and Quota Strategy & Operations, serving as the planning bridge between Field Sales Operations and Worldwide Sales Planning to align Sales, Marketing, Customer Success, and Finance in operationalizing GTM strategy. The role focuses on scalable, data-driven operating models and includes co-leading the annual GTM planning cycle (headcount, capacity, segmentation, territory design) and leading initiatives such as territory realignment, market expansion, and GTM process redesign. It requires driving cross-functional alignment, owning SOPs, removing bottlenecks, managing territory management changes, and delivering planning insights and metrics to support rapid growth. In Quota Strategy, the candidate will establish global quota allocation, design territory-reflective quota structures, ensure transparent and defensible methodologies, synthesize outputs for executive reviews, and continuously improve planning tools and processes while serving as a subject-matter expert on territory planning and change management. The role requires 8–12+ years of relevant experience, strong analytics and financial acumen, cross-functional collaboration in a global matrix, excellent communication, familiarity with sales motion models and tools (e.g., Salesforce, Xactly, Tableau), and offers a US base salary range of $174k–$262k with potential bonuses or incentives, along with Zendesk’s hybrid work policy and commitment to DEI.

Zendesk is seeking a Senior Sales Engineer to lead customers and internal teams in leveraging its AI-powered CX/ES platform to deliver smarter, faster, and more personal service at scale. You will lead technical and business discovery, design tailored demos and proofs of value, and architect end-to-end AI-driven solutions, owning the engagement from qualification through pilot while ensuring alignment with goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms; collaborate across Sales, Product, Engineering, and Customer Success; and measure ROI using analytics like sentiment analysis, ticket deflection, and time-to-resolution. Candidates should have 5+ years in presales/solutions consulting in SaaS or CX, strong AI literacy, experience with pilots/POCs, domain expertise in CCaaS/ITSM/BI, plus excellent communication and willingness to travel. The position offers US OTE of $188k-$282k (80/20 base/commission) with hybrid work options, and Zendesk is an equal opportunity employer committed to diversity and inclusion, including accommodations for applicants with disabilities; AI may be used in screening applicants per policy.

Zendesk is seeking a Staff Engineer for its Europe-based Edge Engineering team, responsible for the proxy tier, global CDN, load balancing, and other edge services that handle billions of user interactions daily. The role involves building and shipping production code to improve the experience for millions of Zendesk users, reviewing peers’ changes, and working with a modern stack across AWS, Cloudflare, Kubernetes, Terraform, and Go. Qualifications require 5+ years in DevOps or production engineering on high-traffic distributed systems, hands-on edge tech experience (HTTP/TLS/CDN/DNS), Linux/Docker/Kubernetes, and AWS, with strong cross-team collaboration. Preferred competencies include SaaS experience, proactive problem solving, strong documentation, caching/CDN knowledge, observability, and willingness to learn Go, with a tech stack that features AWS, Cloudflare, Envoy/OpenResty, Terraform, Kubernetes, Docker, Go, Spinnaker, GitHub, and Datadog. Zendesk emphasizes hybrid work, diversity and inclusion, and accommodations for applicants with disabilities, and notes that AI may be used for screening in accordance with policy.

This Melbourne-based Senior Principal Product Manager, AI Platform role requires you to work from the office at least two days a week. You will own the end-to-end product strategy and roadmap for Zendesk’s internal AI Platform, covering the layered stack from foundational infrastructure to developer tooling (ADK/SDK), platform capabilities, evaluation and observability, and related infrastructure. You’ll drive platform adoption across vertical AI teams, lead the development of the Agent-to-Agent layer and agent registry, and coordinate internal and external research to shape the short- and long-term AI roadmap. The ideal candidate has 5+ years of product development experience (with substantial experience in developer platforms, AI/ML infrastructure, or internal tooling at scale), a technical background, and 10+ years of product management experience, with a proven ability to drive adoption and balance innovation with reliability and cost. Zendesk emphasizes a hybrid, inclusive workplace, AI-driven screening in the recruiting process, equal opportunity and accommodations for disabilities, and a commitment to diversity, equity, and inclusion.

Zendesk is seeking a Senior Machine Learning Engineer for its AI Copilot team to take ML-powered features from prototype to production for a multi-million ARR product that helps customer service agents. Responsibilities include owning end-to-end feature delivery, productionizing research with scientists, building and maintaining ML infrastructure (serving, pipelines, LLM integrations, evaluation), contributing to architectural decisions, collaborating with product engineers, improving reliability and cost-efficiency, and mentoring junior engineers. Required qualifications include 5+ years of software engineering with a focus on ML engineering/MLOps, Python proficiency (Ruby a plus), production ML systems experience, LLM integration experience, SQL/data infrastructure expertise, Docker/Kubernetes and AWS experience, and strong collaboration. Preferred qualifications include Snowflake/dbt, Metaflow/MLflow, BentoML on Kubernetes, PyTorch or TensorFlow, Kafka, and experience with iterative, metrics-driven product development such as A/B testing and feature flags; the tech stack features Ruby and Python, AWS, Metaflow, MLflow, BentoML on Kubernetes, data in S3/RDS/MySQL/Snowflake, Docker, and an LLM Proxy. In Poland, the base salary range is zł302,000 to zł454,000 with potential bonuses/benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, accommodations for disabilities, and transparency about AI-based screening during the hiring process.

After acquiring Forethought in March 2026, Zendesk is advancing the agentic service era by deploying enterprise-ready, self-improving AI agents to improve customer resolutions and deliver scalable business impact. The Platform Architect for Forethought AI will collaborate with Enterprise Account Executives and customers to orchestrate sophisticated, multi-step workflow automations and voice capabilities, with the autonomy to resolve complex integration challenges and influence the product roadmap. Key responsibilities include serving as the primary pre-sales technical leader, conducting deep-dive discovery and prototyping, delivering customized AI demonstrations, guiding Proof of Value trials, providing integration architecture guidance, offering strategic AI consultation, and translating validated scoping into Statements of Work for handoff to Post-Sales. Basic qualifications require 5–8 years in pre-sales engineering, technical consulting, or enterprise architecture within SaaS, plus hands-on experience with programming/web technologies and a solid understanding of modern web architectures and APIs, with AI/ML fluency and strong collaboration skills to communicate value to executives. Preferred qualifications include extensive experience designing cloud integrations (AWS), certifications or experience with enterprise sales frameworks (like MEDDPICC), and domain expertise in CX operations; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening and accessibility commitments.

Zendesk is seeking a Senior Account Executive for the Greater China region in a new-business heavy B2B SaaS sales role focused on Customer Experience, where you’ll build your own pipeline, grow accounts, and close net-new logos as an individual contributor. You’ll drive top-line revenue by acquiring new commercial customers, owning net-new logo acquisition, nurturing relationships for retention, and pursuing cross-sell opportunities to maximize account value. The role requires 8+ years of B2B SaaS sales (CX preferred), Mandarin and/or Cantonese proficiency, the ability to build and manage a pipeline, navigate complex sales cycles with proof-of-concept stages, and travel up to 50%. You’ll establish executive sponsorship, use data, intents, and adoption history to improve conversion and retention, maintain an accurate forecast, and collaborate with internal teams to refine sales strategies. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, including AI-screening disclosures and accommodations for applicants with disabilities.

Zendesk is seeking a Sales Operations Manager for the EMEA region who will partner with the Regional VP of Sales for the North region (permanent) and the Central region (interim) and report to the Director of GTM Operations, EMEA; the role is high-visibility and involves shaping regional strategy and representing regional leadership in global forums. Core responsibilities include strategic partnership with RVPs on forecasting, pipeline management, and GTM planning; acting as a leadership proxy in cross-functional and global forums; and owning end-to-end regional sales processes such as territory planning and quarterly business reviews. The role also emphasizes AI and GTM automation, driving adoption of AI tools to improve sales velocity and designing scalable, automated workflows to remove bottlenecks. Qualifications include 3+ years in SaaS sales or Revenue Operations, German language desirable but not required, strong data fluency with Salesforce and BI tools (SQL a plus), and the ability to manage long-term strategic projects alongside day-to-day requests with a collaborative, autonomous mindset. Zendesk promotes a hybrid, inclusive culture, is an equal-opportunity employer committed to diversity, equity, and inclusion, and notes that AI or automated screening may be used in evaluating applications, with accommodations available for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.

The Partner Sales Executive at Zendesk in EMEA will build, operationalize, and own the partner-led sales plan for the region, recruit and onboard partners, and drive revenue and profitability growth in alignment with Zendesk strategy, working with both partners and Zendesk Direct Sales to pursue opportunities. Key duties include building a partner ecosystem aligned with GTM priorities, achieving partner sales targets (new business and expansion), assessing partner capacity and recruiting new partners to fill gaps, and enabling partners through training on Zendesk value propositions, products, Partner Connect, and enablement tools. The role also involves developing joint business plans with top partners, reviewing progress quarterly, aligning regional sales with partners, acting as a liaison to facilitate GTM activities and deal closures, and collaborating with Marketing to run joint GTM campaigns and maintain a strong pipeline. Education and experience requirements include a bachelor’s degree, 5+ years of B2B software/SaaS sales with quota carrying and a track record of over-achieving targets, proficiency with Google Apps and CRM, strong prospecting and time management, excellent communication skills, and the ability to build business plans with C-level stakeholders; fluency in English (Nordic/Benelux skills a plus) and knowledge of sales methodologies and BI/reporting are also preferred. Zendesk emphasizes a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk seeks a Senior Solutions Consultant to help top brands transform customer experience and Employee Services using its AI-powered Resolution Platform, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success. You will lead technical and business discovery, assess AI readiness, design tailored demos and proofs of value, architect AI-driven CX/ES solutions, and own the end-to-end technical engagement from qualification to pilot, including integration with Zendesk APIs and cloud platforms. Qualifications include 5+ years in presales/solutions consulting in SaaS or CX/enterprise software, strong web/scripting and SaaS architecture knowledge, proven pilots/POCs delivering business value, deep AI expertise (LLMs, NLP, automation), domain expertise in CCaaS/ITSM/BI/Workforce/Middleware, plus excellent storytelling and communication, with travel flexibility. The candidate should be strategic and consultative, technically fluent, a collaborative influencer, customer-obsessed, an analytical storyteller, and an innovative problem solver who stays ahead of AI trends and helps shape product roadmaps. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses); Zendesk is an equal opportunity employer with hybrid work options, diversity and inclusion commitments, accommodations, and notes that AI may screen applications.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.

The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to lead a sales team in Singapore, Philippines, Malaysia, and Thailand and drive rapid growth in this strategic SaaS market. Reporting to the Regional Vice President of Sales for Asia and collaborating with the Asia leadership team, the role will develop a long-term growth plan for the territory, expand partnerships, and win new business with key accounts through direct and channel relationships. Responsibilities include partnering with regional GTM teams, providing leadership and direction, onboarding and managing channel and alliances partners, executing customer acquisition and revenue expansion strategies, mentoring the sales team, and reporting to the Executive Leadership team while overseeing the sales process and funnel metrics. Requirements include 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership managing 6-8 senior AEs in a SEA regional role, and experience closing enterprise deals ranging from under $100K ARR to $1M+ ARR. Zendesk promotes a hybrid, inclusive workplace, uses AI in screening, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants with disabilities.

Zendesk is seeking a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth across the Philippines and APAC by building, onboarding, and managing a partner ecosystem and coordinating with Zendesk Direct Sales to hit revenue and profitability goals. You will recruit and enable partners, train them on Zendesk products and value propositions, and develop joint business plans with top partners with quarterly reviews, leveraging a hunter mentality to meet growth targets. You will align regional sales with partners, act as a liaison to help partners close opportunities and facilitate GTM activities, collaborate with Marketing on joint campaigns, and maintain a strong new-business pipeline with accurate forecasts. Qualifications include a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment and a track record of over-achieving targets, strong prospecting and communication skills, proficiency with CRM and Google Apps, and familiarity with sales methodologies and forecasting. Zendesk supports a hybrid work environment, is committed to diversity and inclusion, provides accommodations, and may use AI screening in hiring as part of its equal opportunity employment.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.