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Zendesk is transforming customer experience and employee services with an AI-powered Resolution Platform, helping brands deliver smarter, faster, and more personal service at scale. The Senior Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, own the end-to-end technical engagement through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms while aligning with customer goals. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong AI/ML knowledge, experience delivering pilots/POCs, domain expertise in CCaaS/ITSM/BI/WFM or middleware, and excellent communication with a relevant degree. The role emphasizes strategic thinking, technical fluency, collaboration, customer obsession, analytical storytelling, and an ability to drive AI adoption and influence across teams. Compensation ranges from $188k to $282k OTE in the US (80/20 base/commission) with hybrid work options, travel as needed, and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI-based screening as part of hiring.

Zendesk’s mission is to improve customer experience, and the role involves joining a cross-functional team to research and build ML solutions that power AI capabilities like intelligent triage and admin center recommendations for over 125,000 brands. You will pair with applied ML scientists, collaborate to research and deploy impactful AI solutions for customer support, tackle challenging problems with techniques such as neural networks and information retrieval, productionize models at scale, and present work to a global audience while staying current with ML/NLP literature. Required qualifications include an MSc in CS, EE, math, or related field; a solid foundation in statistics and ML; Python skills; experience with at least one major DL library (prefer PyTorch); and a desire to learn, be curious about AI fundamentals, and be pragmatic. Preferred qualifications include a PhD, knowledge of NLP with a focus on generative language models and information retrieval, and strong communication and a collaborative, can-do attitude. Benefits and culture include ownership of features, potential impact, a passionate team, opportunities to grow and specialize (e.g., security, performance, reliability), flexible hours, development funds, remote/hybrid work, comprehensive insurance, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening as part of the hiring process.

Zendesk seeks a Director of Sales Strategy to lead global revenue growth and operational excellence, setting the vision for Sales Acceleration and aligning GTM priorities with executive leadership. The role involves building and guiding a high-performing team, driving enterprise-wide transformation, scaling sales processes and enablement, and translating data into board- and exec-level recommendations. Qualified candidates typically have a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record in GTM acceleration, strong cross-functional leadership, advanced analytical skills, and excellent C-suite communication in a global, high-growth environment. The position is fully flexible/remote with optional in-person collaboration at Zendesk offices; the US base salary ranges from $174,000 to $262,000 with potential bonuses and benefits, and the final offer is based on capabilities, experience, and location, with base salary shown in postings. Zendesk emphasizes a diverse, inclusive, and fair workplace, may use AI in screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive to grow its Commercial SaaS base, with a focus on Generative AI solutions and building relationships with new and existing customers in the UK/Irish market. The role covers the full sales cycle—from prospecting and negotiation to closing—driving revenue growth, account expansion, and long-term partnerships, while using data-driven insights to improve conversion and retention. You’ll act as a strategic advisor to C-suite and VP executives, articulating the value of Zendesk’s AI-powered platform and its impact on customer experience, operational efficiency, and cost savings, and you’ll seek cross-sell opportunities to optimize account revenue. Required qualifications include a BA/BS, at least four years of B2B SaaS sales or solution engineering experience with a proven track record, experience selling in complex deals and renewals, and the ability to engage executives, plus knowledge of AI/ML and familiarity with tools like Salesforce, Clari, Groove, and Gong. The role offers a hybrid work arrangement with some in-office presence, travel as needed, and Zendesk’s commitment to diversity and inclusion, along with accommodations for applicants with disabilities; note that AI may be used to screen applications.

The AI Sales Specialist is a quota-carrying role that works with the Core Account Executive team to drive growth and adoption of Zendesk's AI products, using technical expertise to prospect, demo, and close value-driven deals. Key responsibilities include owning sales quotas in a defined Zendesk territory, collaborating with the core sales team to pursue revenue from existing accounts and new opportunities, building strong customer relationships, leading AI proof-of-concepts, and collaborating with AI and success teams to identify expansion and cross-sell opportunities. The role also encompasses AI sales enablement, acting as a subject matter expert, driving enablement initiatives, and ensuring core AEs are updated on product, plays, and market insights to support prospecting and qualification. Ideal candidates will be team players and evangelists who can operate across large deal pursuit teams, inspire sales teams around AI, and possess in-depth knowledge of the AI Suite and its practical applications for contact centers. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and optional experience in an overlay AE/co-sell role; Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a German-speaking Technical Support Engineer who provides technical guidance across live chat, email, phone, video, and forums to deliver the best possible customer experience. The role requires owning issues through resolution, being empathetic and clear in communication, prioritizing escalations and product changes, and enabling self-service via the knowledge base. Applicants should have prior Technical Support experience in tech or SaaS, be fluent in English and German, demonstrate strong customer service and communication skills, and be able to explain technical concepts to diverse users, with proficiency in tools like GSuite, Slack, and Confluence. Zendesk offers a hybrid work model with some in-office time, emphasizes global diversity and inclusion, and provides accommodations for applicants with disabilities. The description frames Zendesk as the “intelligent heart of customer experience” and notes that AI may be used in screening, with information on equal opportunity and EEO rights.

Zendesk is seeking an Account Executive with a proven B2B sales track record (preferably with AI-sales experience) to grow the business in Portugal by building relationships and introducing innovative solutions. The role focuses on acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data and customer insights to improve prospecting, conversion, retention, and expansion. Responsibilities include creating quarterly territory plans, aligning Zendesk products with client objectives, leading complex, multi-month value-centric sales cycles, maintaining a robust pipeline and forecast, and securing C-level sponsorship. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a history of exceeding targets, experience selling to executives, strong presentation and negotiation skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel and fluency in Portuguese, Spanish, and English. Zendesk endorses a hybrid work model, champions diversity and inclusion, notes that AI may screen applications, and provides accommodations on request.

Zendesk is seeking a Principal Contact Center Sales Specialist for the EMEA SMB segment to drive awareness and sales of Zendesk’s CCaaS platform, leveraging expertise in contact center tech (Zendesk, Amazon Connect, AWS) and providing strategic direction across teams. Responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to pursue opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progress, coordinating with AWS AMs, forecasting with regional teams, delivering tailored value propositions, and scaling pipeline management. Key qualifications include a minimum of 7 years in cloud contact center sales, strong analytical and scale-selling skills, English fluency (Spanish/French a plus), proven channel sales experience, and advantageous technical knowledge of Zendesk and Amazon Connect, with the ability to work autonomously in a fast-paced environment and a track record of C-level selling and meeting targets. What Zendesk offers includes a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive culture, and the chance to lead transformational contact center initiatives using cutting-edge technologies. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, supports hybrid working, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities.

The Director of AI Success will lead multiple AI Success teams (~15–30 people), set strategy and operational rigor for AI adoption across Zendesk’s portfolio, and partner with senior Product and GTM leaders to drive outcomes that impact revenue, retention, and product roadmaps. The mission is to own strategy, operations, and outcomes across the AI Success organization, ensuring scalable, repeatable AI programs, widespread product adoption, and executive forecasting and risk management that informs company strategy. Overarching objectives include defining an org-level strategy to translate product innovation into market outcomes, building forecasting and predictive health models with executive reporting to improve forecast accuracy and reduce churn, and architecting governance playbooks and responsible-AI guardrails for scalable deployment. Responsibilities encompass org leadership and people strategy, strategic product partnership and roadmap influence, cross-functional operational ownership, executive engagement and external relationships, portfolio risk forecasting and business insight, commercial outcomes and growth targets, and governance guidelines for responsible AI. Qualifications include 12+ years in enterprise SaaS roles (customer success, professional services, etc.), 3+ years focusing on AI adoption or AI product GTM, 5+ years leading 15–30 people, go-to-customer/GTM experience in enterprise tech, plus strong analytics for adoption and churn forecasting, a bachelor’s degree (advanced degrees preferred), plus compensation in the US OTE range $227k–$341k with 70/30 base/commission and Zendesk’s equal-opportunity, hybrid-work, and accommodation policies.

Zendesk is seeking a Sales Specialist with deep expertise in contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk's CCaaS platform across the Western United States and Canada. The ideal candidate will provide strategic direction, possess deep industry knowledge, strong business acumen, excellent communication and analytical skills, and the ability to collaborate across Zendesk teams. Key responsibilities include collaborating with Zendesk Account Executives, pre-sales teams, and partners; coordinating with AWS and Amazon Connect AEs; conducting customer discovery calls; managing deal progress and forecasts; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, autonomy and teamwork ability, experience selling at the C-level, a proven sales track record, and advantageous technical familiarity with Zendesk and Amazon Connect. Zendesk offers a competitive compensation package with an annualized US OTE of $234k-$352k (60/40 base/commission), opportunities for professional growth, a collaborative hybrid workplace, a commitment to diversity and inclusion, reasonable accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applications.

Zendesk is seeking an experienced Sales Specialist focused on contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive sales of Zendesk Contact Center for the commercial segment across the Western United States and Canada. The role involves collaborating with Account Executives, pre-sales teams, and partners to identify opportunities, running customer discovery calls, managing deals, and partnering with AWS and Amazon Connect AEs to tailor value propositions and requirements, while running forecast cadences with regional teams and Zendesk for Contact Center leadership. Key qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, C-level selling ability, autonomous and fast-paced work style, strong communication, and advantageous technical knowledge of Zendesk and Amazon Connect. The position offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. The US annualized OTE ranges from $234,000 to $352,000 (60/40 base/commission), with potential bonuses or incentives; Zendesk also highlights hybrid work flexibility, AI screening, and a commitment to equal opportunity, diversity, and accommodations for applicants with disabilities.

The Senior Solutions Consultant at Zendesk leads the design and delivery of AI-powered CX and ES solutions for top brands, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll perform technical and business discovery, architect AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilots, and design secure, scalable integrations using Zendesk APIs, middleware, and cloud platforms. You’ll collaborate across teams to influence the product roadmap and go-to-market strategy, and use Zendesk analytics and AI metrics to demonstrate ROI and drive continuous improvement while championing AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and architectures, experience delivering pilots/POCs, deep understanding of AI technologies and their CX applications, domain expertise in CCaaS or related areas, plus strong storytelling and communication skills and a relevant degree, with travel as needed. Zendesk promotes a hybrid, inclusive culture and is an equal opportunity employer, with commitments to global diversity and accommodations for applicants with disabilities, and notes that AI may be used in screening during hiring.

Zendesk is seeking a proven Enterprise Account Executive to join its Bay Area sales team to grow enterprise business and expand Zendesk’s AI-powered CX solutions within high-value accounts. The role focuses on driving top-line revenue, identifying opportunities to expand AI and automation adoption, cross-selling and upselling, and managing key relationships to ensure satisfaction, retention, and long-term partnerships. Key responsibilities include building quarterly territory and account plans, using data insights and adoption analytics to prospect and grow, leading multi-stakeholder sales cycles with proofs of concept, and collaborating with Customer Success, Solutions Engineering, and Product teams to deliver value. Requirements include 8+ years of cloud/software B2B sales or solution engineering experience, a track record of enterprise deal success and executive engagement, ability to travel across the Bay Area, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus a BA/BS degree. Compensation ranges from $340k to $510k OTE (base/commission 50/50) with potential bonuses, and Zendesk highlights a hybrid work model along with equal opportunity, diversity and inclusion, and accommodations for applicants.

Zendesk is hiring Digital Inside Sales Specialists to be at the forefront of customer experience, becoming product experts and guiding both new and existing customers through the buying process as part of a new, fast-growing team with in-person training and a transition to a hybrid schedule. The role involves handling high volumes of inbound leads and existing customers via chat and email, resolving inquiries to boost online conversions, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and a shared revenue target while growing the pipeline. Candidates should have 2+ years of sales experience (software/SaaS preferred), fluent English plus Dutch, German, Arabic, or French, the ability to work with a global client base, strong organizational skills, and availability to work 3 days a week in the Lisbon office. The position offers a hybrid work arrangement with onsite days determined by the hiring manager, combining collaboration with remote flexibility. Zendesk emphasizes equal opportunity, DEI, and AI-assisted screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS customer base by building relationships, expanding partnerships, and introducing innovative solutions. Responsibilities include driving top-line revenue from new enterprise customers, cross-selling to existing accounts, nurturing C-level relationships for retention and strategic growth, using data and adoption insights to improve prospecting and expansion, creating quarterly territory plans, and leading complex, multi-month sales cycles with proof-of-concept stages. Qualifications require a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting or exceeding targets, experience selling to VP/C-level executives, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, and willingness to travel. Zendesk emphasizes its mission to deliver calm, human-centered customer service, supports a hybrid working model, and is committed to diversity, equity, and inclusion as an equal opportunity employer with accommodations for disabilities. The company also notes that AI may be used to screen applications and provides resources for accommodations and information on EEO rights.

Zendesk is hiring a Manager, Technical Account Management for the North America region, based in Austin, TX (hybrid) or Florida (fully flexible). In this role, you’ll lead the East NorAm Technical Account Managers, shape the team, collaborate with Sales, and drive delivery excellence to maximize value from Zendesk products for strategic enterprise customers. Responsibilities span People Management (defining objectives and coaching), Program Management (overall engagements, staffing, stakeholder relationships, executive value conversations), and Technical Leadership (aligning solutions with customer priorities and driving digital transformation). Required qualifications include a bachelor’s degree in computer science or related field, 3+ years managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, experience delivering complex solutions in North America, and willingness to travel ~10%. The US base salary range is $132,000–$198,000, with potential bonuses or incentives; Zendesk emphasizes equal opportunity and diversity, AI-screening practices, accommodations, and flexible/hybrid work arrangements.

Zendesk is seeking a high-performing Senior Commercial Account Executive to join its India sales team in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel to lead sales and provide strategic direction to key customers. The role involves hunting for new opportunities, closing new accounts, maintaining existing relationships, and coordinating with solution consultants, channel partners, marketing, and business development to improve territory coverage. You should be able to articulate Zendesk’s platform vision, sell at the strategic level, build broad customer buy-in, and act as a trusted advisor while thriving in a collaborative sales team. Responsibilities include building a high-volume sales pipeline, conducting discovery calls and demos, developing relationships with prospects and accounts, demonstrating and selling value in both fast-paced and complex sales cycles, planning customer engagement, and tracking opportunities and forecasts in Salesforce. Requirements include at least 5 years of SaaS selling experience with a Bachelor's degree or equivalent, experience selling to C-level executives, a proven quota-attainment track record, strong ethics and communication skills, proficiency with Salesforce, Google Suite, and Clari, and the ability to travel up to 50% within the West region; candidates must be located in Karnataka or Maharashtra, and Zendesk supports equal opportunity, diversity, inclusion, accommodations, with AI screening as part of the process.

Zendesk describes itself as the "intelligent heart of customer experience," noting its software powers billions of conversations for well-known brands. It emphasizes a fulfilling, inclusive culture with a hybrid work model that combines in-person collaboration in offices around the world with remote flexibility part of the week. The company states that artificial intelligence or automated decision systems may be used to screen or evaluate applications, in line with its policies and applicable laws. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, prohibiting discrimination based on protected characteristics and providing information about USEqual Employment Opportunity rights. It also offers reasonable accommodations for applicants with disabilities or disabled veterans and provides a contact for accommodation requests.

Zendesk is hiring an Enterprise Account Executive in the Netherlands to grow the enterprise customer base, closing deals of varying sizes and sales cycles, and expanding relationships with existing customers. Key duties include driving revenue growth, managing relationships for satisfaction and retention, pursuing cross-sell opportunities, leveraging data and customer intent to inform prospecting, and leading complex sales cycles with executive sponsorship and a strong value-based business case. Requirements: BA/BS or equivalent, Dutch language proficiency, 5+ years of B2B enterprise SaaS sales in the Netherlands with a proven track record of meeting or exceeding targets, ability to navigate multi-month renewals, experience selling to VP/C-level executives, strong presentation and negotiation skills, willingness to travel, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes a human-centered approach to customer experience and supports a hybrid work model with offices worldwide and remote flexibility. Zendesk is an equal-opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendesk offers a unified AI-powered Resolution Platform for Customer Experience and Employee Services, aiming to modernize contact centers and empower brands to deliver smarter, scalable service. As a Senior Solutions Consultant, you’ll act as a trusted advisor and technical thought leader, leading discovery, architecting AI-driven CX/ES solutions, and owning end-to-end technical engagements across the sales cycle. You’ll design tailored demos and proofs of value, integrate secure, scalable solutions using Zendesk APIs and cloud platforms, and measure ROI with analytics to drive continuous improvement and AI adoption. Qualifications include 5+ years in presales/solutions consulting in SaaS/CX, strong web/scripting and SaaS architecture knowledge, experience with pilots/POCs, deep AI technology understanding (LLMs, NLP, automation), domain expertise in CCaaS/ITSM/BI/WFM, plus excellent communication and willingness to travel; bachelor’s degree or equivalent. Zendesk is an equal opportunity, diverse, inclusive employer with hybrid work options, and it notes that AI-based screening may be used in candidate evaluation; accommodations are available for applicants with disabilities.

The role is Customer Success Manager (Pulse) at Zendesk, focused on using the company’s AI-powered Resolution Platform to guide customers to their business outcomes, owning relationships, driving product adoption, and accelerating growth. It’s positioned as a pioneering, advisory role at the forefront of the future of customer experience, requiring a strong technical understanding of SaaS/AI and the ability to partner with customers to realize ROI. The overarching objectives include proactive health management with advanced Zendesk solutions, adoption and value realization, and strengthening customer relationships through technical guidance on configuration and integration. You’ll own the full customer lifecycle, design outcome-driven success plans, champion AI-enabled product adoption, articulate ROI, identify expansion opportunities, and use data to forecast renewals and surface risks. The role requires 5+ years in customer success/experience, enterprise SaaS/GTM experience, a relevant bachelor’s degree, technical aptitude with Zendesk’s AI features, proficiency with CS tools, and strong program management, with a US OTE range of $118k–$178k (70/30 base/commission) plus potential bonuses and benefits; Zendesk also highlights hybrid work, AI-driven screening, and commitment to equal opportunity.

- The Enterprise Account Executive - CEE (Poland, Czechia, Hungary) will join Zendesk's EMEA Central team to drive new logo acquisitions and expand high-value CX, CCaaS, and AI transformation opportunities across enterprise verticals in the region. - Responsibilities include driving top-line growth, creating quarterly territory and account plans, maintaining a robust pipeline and accurate forecasts, leading complex multi-threaded sales cycles, securing executive sponsorship, collaborating with internal teams, articulating Zendesk’s value, closing complex deals, staying current on solutions and trends, and traveling for in-person meetings. - Ideal candidates have 10+ years of B2B SaaS sales to enterprises in Poland, Czechia, Slovakia, and Hungary, with CX/CCaaS/CRM/ITSM experience as a plus, a proven quota-attainment record, success in winning new business, multi-stakeholder value-based selling, and strong executive-level presentation and ROI skills; fluent in Polish, with Czech or Hungarian a plus. - Compensation ranges from zł622,000 to zł934,000 base with an OTE of zl622,000–zl934,000 (50/50 base/commission), plus potential bonuses and benefits as offered. - Zendesk emphasizes a hybrid, inclusive workplace and is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is looking for a successful Account Executive with proven B2B and AI-sales experience to grow new business and expand existing partnerships, aligning with their mission to power exceptional service and human connections. The role focuses on driving top-line revenue through new customer acquisition, cross-selling within existing accounts, nurturing relationships for retention, and using data insights to improve prospecting and expansion. You will create quarterly territory plans, lead complex, multi-month sales cycles with proof-of-concept stages, secure C-level sponsorship, maintain a robust pipeline and accurate forecast, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, at least 3 years in cloud/software B2B/AI sales with a proven quota track record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applicants, is an equal opportunity employer with commitments to diversity and inclusion, and provides accommodations upon request.

Zendesk describes its mission as powering exceptional service and enabling human connections through its customer experience software. The company is seeking an Enterprise Account Executive with at least eight years of cloud/software B2B sales experience to grow the enterprise account base and deepen existing partnerships. Key duties include driving revenue with new enterprise customers, cross-selling to existing clients, managing relationships for retention, leveraging data and insights to improve conversion, creating territory plans, leading complex multi-month deals, securing C-level sponsorship, collaborating with internal teams, and maintaining a strong pipeline and accurate forecasting. Requirements include a BA/BS, 8+ years in SaaS B2B sales with a proven quota attainment record, experience navigating complex sales cycles and renewals, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel flexibility. The compensation package offers a US OTE of $283,000 to $425,000 with a 50/50 base/commission split (and potential bonuses/benefits), and Zendesk emphasizes a hybrid work model, equal opportunity employment, diversity and inclusion, plus accommodations and AI screening as part of the process.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, serving as a trusted advisor and technical leader who collaborates with Sales, Product, Engineering, and Customer Success to architect scalable, AI-driven solutions that deliver measurable business results. The role involves leading technical and business discovery, AI readiness assessments, and designing tailored demos and proofs of value, translating AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement—from qualification and design to pilots and deployment—ensuring solutions align with customer goals and compliance, and you’ll integrate and scale using Zendesk APIs, middleware, telephony, and cloud platforms while measuring ROI with analytics and promoting AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep understanding of AI (LLMs, NLP), domain expertise in CCaaS/ITSM/BI/WFM, excellent storytelling and communication skills, a bachelor’s degree (or equivalent), and willingness to travel. Compensation features a US OTE range of $188,000–$282,000 with an 80/20 base/commission split, potential bonuses or incentives, a hybrid work model, and a commitment to diversity and inclusion, with AI screening possible per company policy and accommodations available upon request.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow the SaaS business by acquiring new customers and expanding existing accounts through relationship-building and cross-functional collaboration. You will drive top-line revenue, manage and nurture customer relationships for retention, identify cross-sell opportunities, and maintain a robust Salesforce pipeline with accurate forecasts while collaborating to improve sales execution. The role relies on data insights, customer intents, and adoption history to prospect new clients, articulate the value of Zendesk products, and lead competitive sales cycles with strong value-based storytelling. Requirements include a BA/BS or equivalent, minimum 2 years in B2B SaaS sales or solution engineering with a proven target-hit record, bilingual English and Mandarin (Cantonese a plus), and proficiency with Salesforce and tools like Clari for territory planning and pipeline management. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity and diversity, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, and is hiring a Senior Solutions Consultant to lead strategic, technical engagements with major brands. You’ll conduct discovery and value demos, translate AI/ML capabilities into business narratives, own the end-to-end technical engagement, and architect secure, scalable integrations using Zendesk APIs and cloud platforms. You’ll collaborate across Sales, Product, Engineering, and Customer Success to align customer needs with the product roadmap, measure ROI with Zendesk analytics, promote AI adoption, and drive continuous innovation. Qualifications include 5+ years in presales or solutions consulting in SaaS/CX, knowledge of web technologies and architectures, experience running pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS or related fields, strong communication, a bachelor’s degree (graduate degree a plus), and willingness to travel. Zendesk supports a hybrid work environment, is an equal opportunity employer, emphasizes diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is a leader in Customer Experience and Employee Services, delivering an AI-powered Resolution Platform to help brands deliver smarter, faster, and more personalized service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who translates AI capabilities into business value and guides customers using Zendesk’s platform. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end engagements from qualification to pilot, and design secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP). You’ll collaborate across Sales, Product, Engineering, and Customer Success to influence roadmaps, drive AI adoption, and measure impact with Zendesk analytics and AI metrics (sentiment, deflection, time-to-resolution). Requirements include 5+ years in presales or solutions consulting in SaaS/CX, deep AI tech knowledge and experience with pilots/POCs, domain expertise in CCaaS/Customer Service/ITSM, strong storytelling and communication, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, and equal opportunity with AI screening.

The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

Zendesk is seeking a Senior Corporate Account Executive for Southeast Asia to drive growth in the SaaS space by acquiring new customers, expanding existing accounts, and cross-selling, while aligning Zendesk's solutions with customers' goals. The role requires building and maintaining broad relationships across multiple levels, collaborating cross-functionally, and leading competitive sales cycles using value-based selling, with a strong Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively identifying opportunities to upsell, and using data insights to prospect and optimize account revenue. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, and familiarity with tools such as Salesforce or Clari. Zendesk emphasizes a hybrid work environment, global diversity and inclusion, equal opportunity employment with accommodations for applicants with disabilities, and notes that AI may be used to screen applications, with a contact for accommodations provided.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

Zendesk is seeking a Commercial Account Executive to expand its footprint in Denmark’s commercial segment (250–1,500 employees) and drive net-new business by connecting Danish organizations to Zendesk’s AI-powered CX platform. The role involves owning the full sales cycle, developing new business, growing and retaining existing accounts, articulating the value of AI-first CX, and collaborating with Solution Consulting, Marketing, Customer Success, and Partner teams. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector with a proven quota attainment, Danish and English fluency, strong negotiation and storytelling skills, deep understanding of AI and modern CX, proficiency with AI-enabled sales tools and CRM (Salesforce preferred), and experience with complex, consultative sales processes (e.g., MEDDPICC). The role is based in Denmark and can be hybrid or fully remote, joining a collaborative, high-impact sales team focused on customer success, innovation, and growth. Zendesk emphasizes diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations; it is an equal opportunity employer.

Zendesk is seeking a Commercial Account Executive to drive net-new business and expand its AI-powered CX platform in Finland and Iceland, with the role based in Denmark and allowing hybrid or fully remote work. The candidate will own the full sales cycle—from prospecting to closing—across Finland’s and Iceland’s commercial sectors, while building pipelines and expanding Zendesk adoption in multiple industries. Responsibilities include growing and retaining accounts by deepening relationships, articulating AI-driven value, leveraging AI tools, and collaborating with Solution Consulting, Marketing, BDR/SDR, Customer Success, and Partners to deliver seamless experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market space with a track record of meeting quotas, Finnish and English fluency, strong negotiation and storytelling skills, and experience with CRM tools and value-based methodologies (e.g., MEDDPICC). Zendesk emphasizes inclusivity and equal opportunity, notes that AI may be used in screening, and supports flexible hybrid or remote work as part of its diverse, inclusive culture.

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

The role is centered on recruiting new partnerships and collaborating with the Enterprise and Commercial sales teams to drive new bookings, expansion bookings, and customer acquisitions with partners, while accelerating opportunity velocity and conveying partner value to sales. It also involves creating and executing a regional go-to-market strategy, coordinating with regional field and channel marketing to fund partner-led campaigns with measurable ROI, and serving as the day-to-day liaison to drive incremental revenue through partner initiatives. The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and tech companies, strong executive presence, a solid understanding of Zendesk’s value proposition and how partners monetize services, and a proven ability to present to partners and prospects (with a track record of carrying a quota). The role offers full flexibility, with work primarily remote or from the Melbourne office, supported by digital tools and the option to use Zendesk offices or flex spaces, plus occasional in-person gatherings. Zendesk emphasizes its mission as the intelligent heart of customer experience, supports a hybrid work model, notes AI may be used in screening, and commits to equal opportunity, diversity and inclusion, with accommodations available for applicants who need them.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.