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GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create software and to leverage AI as a productivity multiplier in daily workflows. In MED, the Director of Regional Sales will own strategy and execution to grow GitLab’s presence across Israel, Turkey, the Balkans, and Malta, build and lead a high-performing Account Executive team, and drive bookings and ARR while shaping the MED go-to-market. Key duties include building the regional sales plan, enforcing pipeline discipline (such as MEDDPICC), coaching the sales team, driving new logo acquisition and expansion into larger accounts, and partnering with cross-functional teams to ensure consistent, high-quality customer experiences. Candidates should have experience leading regional or multi-country sales teams, be able to design regional GTM plans and data-informed processes, be familiar with B2B software/open source/DevSecOps concepts, and be comfortable operating in a remote environment with CRM and marketing tools. GitLab highlights an all-remote team structure, offers benefits like flexible PTO, equity, parental leave, and growth opportunities, and emphasizes an inclusive, equal-opportunity hiring policy with attention to location-based requirements and privacy.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, driven by a mission to enable everyone to contribute to software and accelerate progress through collaboration and AI. The role of Director of Regional Sales for Italy is to build and lead GitLab’s Italian sales presence, drive revenue growth, implement disciplined sales processes and technology, and partner across functions to deliver exceptional customer experiences, reporting to the VP of Sales. Responsibilities include growing the Italian business, crafting the country plan and pipeline discipline, managing a small team of Account Executives, acquiring new logos, expanding to larger accounts, building market reputation, establishing operating rhythms, and maintaining executive-level relationships while using data to adjust plans. Qualifications emphasize experience leading high-performing sales teams in Italy, designing and executing a country GTM plan with disciplined deal execution, balancing hands-on selling with strategic leadership, familiarity with B2B software/open source/DevSecOps, and proficiency with structured sales methodologies and CRM systems. The role is part of an all-remote regional team in Italy that collaborates asynchronously with cross-functional partners, supported by GitLab’s benefits and equal-opportunity policies, with location eligibility considerations and a commitment to non-discrimination and accommodations.

GitLab is an open-core, AI-powered DevSecOps platform used by 100,000+ organizations, with a mission to enable everyone to contribute to software and a culture that integrates AI to boost productivity. The Regional Director for Commercial AMER will lead a 5-person Commercial Account Leaders team to grow adoption among commercial customers, be responsible for software bookings and revenue in the territory, and align sales plans with GitLab’s growth strategy while engaging Fortune 500 prospects in year one, and must be located in the Eastern or Central Timezone. Key responsibilities include steering territory strategy and deal execution, ensuring healthy pipeline and accurate forecasts, educating on competitive products/pricing/trends in DevSecOps, and partnering with Sales Ops, Marketing, and Customer Success to drive expansion and adoption. Requirements include proven leadership of commercial sales teams in open source/SaaS, strong pipeline/forecast management with tools like Salesforce/Clari/Marketo, ability to analyze markets and translate into growth plans, excellent relationship-building and negotiation, and alignment with GitLab values; transferable leadership from adjacent software markets is welcomed. The role is remote with an all-remote AMER Commercial Sales team, offering a base salary of $136,000–$240,000 plus incentives up to 100% of base, plus benefits and growth opportunities, and GitLab’s commitment to equal opportunity and accommodations.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to software and accelerate human progress through AI-enabled productivity. The Director of Regional Sales for the Alps will own strategy and execution to grow GitLab’s presence in Switzerland and Austria, build and lead a high-performing Account Executive team, and collaborate cross-functionally to deliver a consistent customer experience and expand the footprint. Responsibilities include building a regional sales plan, enforcing pipeline discipline, driving new logo acquisition and expansion into larger accounts, establishing operating rhythms and methodologies (such as MEDDPICC), and analyzing forecast and performance data to hit quarterly bookings and ARR targets. The ideal candidate has experience leading regional sales teams, designing GTM plans, familiarity with B2B software/open source/DevSecOps, strong executive relationship skills, comfort working in a remote environment, and proficiency with Salesforce or similar tools, with an inclusive hiring mindset. The team is all-remote and cross-functional, GitLab emphasizes transparency and results, offers extensive benefits, and is an equal opportunity employer that welcomes applicants from diverse backgrounds, with location-based eligibility and privacy considerations.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, built to enable everyone to contribute to and co-create software. The Director, Customer Advocacy for EMEA will turn GitLab’s most successful customers into visible champions, building scalable advocacy programs that drive pipeline, revenue, and trust across the region. You will lead development and execution of advocacy initiatives, collaborate with regional sales, marketing, customer success, and product teams, define KPIs, manage the advocacy lifecycle, and elevate customer voices in go-to-market motions. The ideal candidate has deep experience in enterprise technology or SaaS customer advocacy across multiple EMEA markets, with leadership skills, cross-functional influence, and the ability to work autonomously in a remote environment. The role sits within the Customer Advocacy team, and GitLab emphasizes an inclusive, equal-opportunity workplace with remote-friendly policies, benefits, and a commitment to privacy and discrimination-free hiring.

GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create software, accelerating human progress through AI-enabled collaboration and a high-performance culture. The role is a senior analytics partner to GitLab’s finance and executive teams, responsible for delivering executive-ready analytics that link operational data to strategy, designing sophisticated frameworks, and leading a small Business Analytics & Insights team while remaining hands-on with SQL, statistics, and data visualization. In year one you’ll establish core dashboards, strategic KPIs, and analytic tools that leadership relies on to run the company, evaluate opportunities, and allocate resources with confidence, turning data into a strategic asset. Requirements include extensive experience in analytics or related fields, expert SQL and data visualization (Tableau), familiarity with Snowflake and dbt, strong storytelling and communication to non-technical executives, and a track record of leading analytics teams and partnering with cross-functional leaders. The team operates in a distributed, async-first environment; GitLab offers a US base salary range of $167,000–$313,000 plus benefits, equity, and remote, global hiring with a commitment to equal opportunity.

GitLab is an open-core software company offering the AI-powered DevSecOps Platform used by 100,000+ organizations, with a mission to enable everyone to contribute to and co-create software and to accelerate human progress through AI-enabled productivity and inclusive collaboration. The Developer Relations Engineer on the Contributor Success team will boost contributor efficiency and growth by leading programs across Education, Open Source, AI tooling, and Contributor Success, coaching cohorts, and coordinating with internal teams and external contributors, with opportunities to travel to customer sites. Responsibilities include driving contribution efficiency, mentoring cohorts, tracking contributions with metrics, advocating improvements from community feedback, serving on the merge request coaching team, and facilitating stand-ups and agile processes. Required skills include Ruby and JavaScript full-stack experience, strong Git and contribution workflows, open source involvement, ability to coach both technical and non-technical contributors, excellent communication, and comfort working remotely in a distributed environment aligned with GitLab values. The role is remote worldwide, with benefits such as flexible PTO, equity, growth fund, parental leave, and home-office support, and GitLab emphasizes equal opportunity and accommodation with location-based considerations and privacy policies.

GitLab is an open-core software company offering an AI-powered DevSecOps Platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers our world. The CX Platform Engineer role on the CX Engineering team will build and improve platforms, tools, and automation to help Customer Success and Professional Services deliver measurable customer outcomes at scale, focusing on modern web apps, integrations, and service-delivery tools across the AI, Security, and DevOps Modernization journeys. You’ll design and develop dashboards, assessment tools, and portals, integrate CX tools with enterprise platforms like GitLab, Salesforce, Gainsight, and Kantata, and create delivery kits and documentation to enable adoption and troubleshooting in a remote, center-of-excellence environment. Applicants should have proficiency in at least one modern language (Python/JavaScript/TypeScript/Ruby), experience with Vue/React, REST/GraphQL, GitLab CI/CD, cloud platforms (GCP/AWS), containers, and a solid understanding of DevOps/DevSecOps and GitLab product capabilities, plus strong communication and collaboration skills for async work. GitLab provides a US base salary range of $85,800–$160,000, plus benefits, equity, and a remote-friendly policy, along with a commitment to equal opportunity and inclusive hiring for candidates worldwide.

GitLab is an open-core software company offering the AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers the world. The platform unites teams, breaks down barriers, and delivers AI benefits across the SDLC; AI is treated as a core productivity multiplier, and the company maintains a high-performance, values-driven culture where every voice is valued. The Customer Success Management (CSM) team aligns with customers’ desired business outcomes, enables their use cases, expands adoption, and acts as the liaison between customers and the GitLab ecosystem (Product, Engineering, Sales, Professional Services, and others). Responsibilities include translating the pre-sales plan into actionable objectives, knowing the GitLab platform and best practices, guiding future adoption, owning a book of customers to drive adoption and retention, and staying current on releases, with travel and fluent German potentially required. Requirements include knowledge of Git and common branching strategies, understanding of the software development lifecycle, CI/CD, and DevSecOps; prior CS experience; strong communication, analytical, and problem-solving skills; ability to work in a remote, global environment with benefits like flexible PTO, equity, growth fund, parental leave, and home office support, and GitLab is an equal opportunity employer with location-based eligibility and a recruitment privacy policy.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create software. The Commercial Account Executive - Mid-Market will be the primary contact for mid-market customers (250–1,999 employees), guiding them through prospecting, complex sales cycles, and adoption to drive business value and expansion using value-based selling and MEDDPICC. Responsibilities include building and maintaining a healthy pipeline, documenting buying criteria, coordinating with cross-functional teams, reducing churn, forecasting, and delivering a cohesive pre- and post-sales experience. Candidates should have SaaS sales experience, strong relationship-building and outbound prospecting skills, the ability to manage a broad territory from prospecting to close, and willingness to travel, with interest in GitLab, open source, and DevSecOps. The role is part of a distributed, remote sales team and GitLab offers a US salary range of $66,300–$117,000 plus incentive pay, benefits, and equity, along with a commitment to equal opportunity and accommodating diverse candidates.

GitLab is an open-core software company offering the AI-powered DevSecOps Platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers our world. The Mid-market Account Executive will be the primary link to mid-market customers (up to 4,000 team members), owning a broad book of business and the full sales cycle from discovery to close, reporting to an Area Sales Manager and collaborating with business development, marketing, and technical teams. You’ll articulate GitLab’s DevSecOps value, map it to customer outcomes, analyze wins and losses, maintain an evidence-based pipeline, and contribute customer feedback to product and to the sales handbook. The ideal candidate has proven mid-market software sales success, can guide buying journeys, manage pipeline data, conduct win/loss analyses, negotiate effectively, and aligns with GitLab’s values with an interest in open source and willingness to travel. The Mid-market Sales team is distributed and cross-functional, focusing on platform adoption and toolchain consolidation, with benefits including flexible PTO, equity, parental leave, and accommodations, and GitLab commits to equal opportunity employment with location-based eligibility and inclusion policies.

GitLab is an open-core company offering the AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute and accelerate progress. The Mid-market Account Executive will be the primary link to mid-market customers (up to 4,000 team members), owning a broad book of business and guiding the full sales cycle while collaborating with cross-functional teams, reporting to an Area Sales Manager. They will articulate GitLab's DevSecOps value, document buying criteria and processes, maintain an evidence-based pipeline, analyze wins and losses, and feed product and process feedback into the public issue tracker and sales handbook. Required qualifications include proven software mid-market sales success, the ability to guide the buying journey and negotiate, strong communication skills, pipeline data discipline, and fluency in Swedish or Danish, with willingness to travel and alignment with GitLab's values. The Mid-market Sales team is distributed across regions, focusing on platform adoption and toolchain consolidation, with GitLab offering flexible benefits, equity, growth opportunities, and a strong commitment to equality and inclusion.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers our world. The company emphasizes AI as a core productivity multiplier and a high-performance, values-driven culture where every voice is valued. The Mid-market Account Executive will own a broad mid-market book (up to 4,000 employees), manage the full sales cycle from discovery to close, and ensure the DevSecOps value is aligned with customer outcomes while feeding feedback back to product and teams. Ideal candidates have proven software sales success in mid-market, strong pipeline and strategic skills, negotiation and communication abilities, German fluency, willingness to travel, and alignment with GitLab’s open-source values. The role is remote within a distributed team that offers growth opportunities, a range of benefits, and a firm commitment to equal opportunity and non-discrimination, with location-based eligibility considerations and privacy policies in place.

GitLab is an open-core AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable universal contribution and co-creation. The company emphasizes AI as a core productivity multiplier and a high-performance culture where all team members incorporate AI daily. The Commercial Account Executive role targets the US Financial Services segment in the top end of the mid-market (250–3,999 employees), managing a broad book of business and partnering with business development and sales management. Key responsibilities include meeting quotas, building a robust pipeline, prospecting and closing new business, driving adoption, coordinating with partners, forecasting, and providing cross-functional account leadership and customer feedback. Requirements include SaaS sales experience, strong communication and closing skills, openness to GitLab/open source, ability to travel, and a US base salary range of $79,900–$141,000 plus incentive pay up to 100%, with remote-global eligibility and a commitment to equal opportunity.

GitLab is an open-core software company offering the most comprehensive AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers the world and accelerate progress through wide collaboration. The platform unites teams, breaks down barriers, and embeds AI as a core productivity multiplier across the entire SDLC, while GitLab fosters a high-performance, values-driven culture where every voice is valued. The Account Executive role for the Czech Republic will own a broad book of business, manage the full sales cycle for organizations up to 4,000 employees, report to an Area Sales Manager, and focus in the first year on building trusted relationships and providing customer feedback to internal processes. Requirements include proven software sales success in mid-market/enterprise, ability to map buying criteria and processes, strong communication and pipeline discipline, win/loss analysis, negotiation skills, fluency in Czech and English, alignment with GitLab’s values, and willingness to travel. The team is distributed and remote, with flexible benefits and a commitment to equal opportunity and nondiscrimination, plus privacy and accommodation policies; candidates from underrepresented groups are encouraged to apply even if they don’t meet every qualification, and some location eligibility may apply.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, with a values-driven, all-remote culture that emphasizes AI as a productivity multiplier; the role is 100% remote in the US or Canada, with a preference for candidates in the Pacific Time Zone. As a Candidate Experience Specialist, you’ll shape candidates’ experience from first touch through offer and handoff to People Operations, partnering with recruiters, hiring managers, and leadership to coordinate interviews, keep hiring processes updated in the ATS and GitLab repositories, and stage employment contracts. In your first year you’ll focus on building strong relationships with hiring teams, improving coordination workflows, and supporting GitLab’s goal of hiring a qualified, diverse, all-remote global team. You’ll need experience supporting end-to-end hiring in fast-paced or high-volume environments, familiarity with applicant tracking systems (Greenhouse is a plus), proficiency with Google Workspace, strong written and verbal communication, time management, confidentiality, and the ability to collaborate across time zones in a remote setting. The Candidate Experience team supports high-volume hiring and offers benefits such as flexible PTO, equity, parental leave, and home office support; GitLab is an equal opportunity employer with a focus on privacy and accommodations for disabilities, and location eligibility will apply for certain roles.

GitLab is an open-core AI-powered DevSecOps platform used by over 100,000 organizations, designed to enable everyone to contribute to software and accelerate progress, with AI integrated into workflows and a remote, values-driven culture. The role is a Business Systems Analyst for Order to Revenue (O2R) responsible for shaping scalable revenue lifecycle systems and aligning billing, collections, revenue recognition, and financial operations across Salesforce, Zuora, and NetSuite. You will lead end-to-end O2R analyses, optimize Quote-to-Cash processes, define and maintain system configurations (SKUs, pricing, billing rules, revenue treatments), and collaborate with Finance, Revenue Operations, and IT to implement enhancements and ensure data accuracy and SOX compliance, including production deployment and month/quarter closes. Requirements include strong analytical abilities to map and document workflows, hands-on experience with billing/subscription platforms and CPQ, understanding ASC 606/IFRS 15, experience with integrations and data flows, and excellent communication in a remote, Agile environment; exposure to Zuora, NetSuite, Salesforce, and middleware tools is helpful but not required. The team is fully remote, cross-functional, and focused on aligning processes across O2R; GitLab offers benefits and emphasizes equal opportunity and inclusion, with location-based eligibility and a Recruitment Privacy Policy.

GitLab is an open-core software company delivering an AI-powered DevSecOps Platform with a mission to enable everyone to contribute to and co-create the software that powers our world, accelerating progress when consumers become contributors. The role is 100% remote and based in the United Kingdom, Netherlands, Germany, or Ireland, seeking a strategic Business Development Representative to lead initial outreach to Enterprise and Mid Market accounts and generate qualified meetings and pipeline in collaboration with Field and Digital Marketing, Sales, and Customer Success teams. Responsibilities include outbound prospecting to create SAOs, conducting high-level discovery to qualify opportunities, meeting SAO targets, prioritizing accounts, multi-touch outreach, and managing activity and pipeline in Salesforce, plus collaborating on campaigns and regional events and mentoring new BDRs. The candidate must be fluent in Dutch, with strong phone, listening, and writing skills, English proficiency, KPI-driven performance, initiative, knowledge of business processes, and proficiency with Salesforce and LinkedIn Navigator; prior tech or sales development experience is a plus. GitLab offers onboarding, flexible benefits, equity, growth and parental leave, home office support, and emphasizes equal opportunity and inclusion; location-based eligibility applies and there is a recruitment privacy policy, with encouragement to apply even if not meeting every qualification.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software, embedding AI as a core productivity multiplier in both products and daily work. The role is 100% remote and US-based: a Business Development Representative focused on US public sector federal system integrators, responsible for outbound prospecting and pipeline generation and collaborating with 3-4 Account Executives on strategic FSI accounts. Responsibilities include high-volume prospecting into FSI accounts via calls, emails, and LinkedIn, developing targeted campaigns with AEs, expanding engagement by mapping stakeholders, qualifying inbound/outbound interest, and using GitLab tools to track data and report on pipeline while contributing to process improvements. Requirements include proven BDR/outbound experience, DoD/FSI prospecting experience, ability to learn tools (Outreach, ZoomInfo, Salesforce, LinkedIn Navigator), strong communication and KPI performance, a self-starter mindset, and alignment with GitLab values, with the public sector team consisting of 7 BDRs and 3-4 AEs across federal contractor accounts in a remote, asynchronous setup. Compensation and benefits include a US base salary range of $71,400–$105,000 with incentive pay up to 100% of base, plus flexible PTO, equity, parental leave, home office support, and a strong commitment to equal opportunity and recruitment privacy.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable broad contribution to software and to treat AI as a core productivity multiplier within a high-performance, values-driven culture. The role is a 100% remote Business Development Representative (BDR) for a Northeast US territory, responsible for leading initial outreach to targeted enterprise accounts in collaboration with Field, Digital Marketing, Sales, and Customer Success teams. You’ll execute outbound prospecting to generate new logos and growth opportunities, conduct discovery to qualify opportunities, meet SAO targets, manage the pipeline in Salesforce, collaborate across teams, attend regional events, and mentor new BDRs. Requirements include strong communication and multitasking skills, self-motivation, alignment with GitLab’s values, proficiency with Salesforce/Outreach or similar tools, English fluency, and prior tech or sales development experience is a plus, all supported by extensive onboarding. Compensation includes a US base salary range of $71,400–$105,000 with potential incentive pay up to 100%, plus benefits like flexible PTO, equity, parental leave, home office support, and GitLab’s commitment to equal opportunity and accommodation for candidates worldwide.

GitLab is an open-core software company offering an AI-powered DevSecOps Platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers the world. The platform unites teams, breaks down barriers, and treats AI as a core productivity multiplier across the SDLC, with products like Duo Enterprise and Duo Agent Platform delivering benefits at every stage while encouraging AI-enabled daily workflows. The Support Engineer role sits at the intersection of Support and Engineering, solving complex customer problems by digging into Linux systems, Git, logs, and the codebase, and contributing merge requests to fix bugs while helping shape the product roadmap and documentation. Responsibilities include supporting self-managed and GitLab.com customers, troubleshooting production environments, creating reusable documentation, improving tooling, pairing with teammates, and participating in on-call rotations. Requirements include end-to-end customer support experience, Linux administration and troubleshooting, scripting knowledge (Ruby or Bash), basic Git workflows, and strong cross-functional communication, with GitLab highlighting a globally distributed team, inclusive hiring practices, and remote, location-based eligibility considerations.

GitLab is an open-core software company with an AI-powered DevSecOps platform used by over 100,000 organizations, aiming to enable everyone to contribute and co-create software and accelerate progress through AI-driven collaboration. The Support Engineering role sits in the engineering department, blending support and coding as you troubleshoot edge cases for self-managed and GitLab.com customers, potentially performing Linux administration, reproducing bugs, submitting merge requests to fix issues, and helping improve documentation and support processes. You’ll work on projects like tools to auto-check Omnibus installs, capture a customer’s server state for troubleshooting, turn logs into interactive tables, and a ChatOps integration to identify GitLab.com user accounts. Responsibilities include handling Zendesk tickets, collaborating with Product, Development, Infrastructure, Customer Success, and Sales to shape features and roadmaps, updating documentation, and participating in pairing sessions and daytime on-call rotations for emergency support. The role offers a US-based base salary range of $58,200–$124,800 plus benefits and equity, with GitLab hiring globally for remote roles and a strong commitment to equal opportunity and non-discrimination.

GitLab is an open-core AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software, fostering a high-performance culture that embraces AI as a productivity multiplier. The Associate Paralegal, Privacy role supports GitLab’s global data privacy program by handling data subject requests, government and law enforcement inquiries, reviewing vendor data processing agreements, and maintaining audit-ready records to ensure GDPR, CCPA, and other privacy-law compliance. Responsibilities include drafting GDPR/CCPA responses with support engineers, coordinating data productions for government requests, flagging privacy issues in vendor agreements, following privacy playbooks, tracking regulatory developments, and partnering with Legal, Security, and Engineering to embed privacy into operations and product workflows. Requirements include experience in privacy compliance or legal operations in tech, foundational knowledge of GDPR/CCPA, familiarity with privacy management tools (e.g., OneTrust), understanding of data security concepts, and strong communication and organizational skills with a willingness to learn in a distributed environment. GitLab offers benefits such as Flexible PTO, equity and ESPP, growth funds, parental leave, and remote global hiring (with location eligibility), along with a commitment to equal opportunity and accommodation; the Privacy team is distributed and focused on scalable, transparent privacy processes across regions.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, built to empower everyone to contribute and accelerate software innovation. As Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, combining Linux expertise with GitLab/CI/CD knowledge to prevent disruptions. In a typical week you’ll troubleshoot complex issues, build proactive relationships with customer stakeholders, collaborate across Product, Development, Infrastructure, CS, and Sales to drive fixes and roadmap input, and create reusable support content. You’ll bring advanced Linux troubleshooting, strong GitLab/CI/CD experience, scripting ability (Ruby/Bash), clear documentation skills, effective communication, and familiarity with DevOps tools like Kubernetes, with a willingness to participate in hiring and knowledge sharing. The role is within GitLab’s fully distributed global Support team, with a base US salary range of $87,400–$156,000 (plus bonuses, equity, and benefits as applicable), and the company emphasizes equal opportunity and accommodations, including location-based eligibility and privacy protections.

GitLab is an open-core software company with an AI-powered DevSecOps Platform used by over 100,000 organizations, aiming to enable everyone to contribute to and co-create software that powers the world. The Account Manager role is 100% remote and based in the United Kingdom or Ireland, responsible for the first-year relationship with new customers, focusing on rapid activation and early value in the first 90 days and ongoing engagement through year one to drive adoption, expansion, and renewal. You’ll work with Account Executives, Customer Success Engineers, Professional Services, and others to execute the 90×90 success framework, qualify and progress expansion opportunities, lead renewal conversations, and coordinate resources to remove adoption barriers. Key responsibilities include owning the first-year journey, creating Success Plans, maintaining revenue forecasts, conducting value touchpoints and business reviews, and aligning GitLab capabilities with customer outcomes to enable growth and retention. The role sits within Renewal Management, with benefits like flexible PTO, equity, parental leave, and home office support, and GitLab emphasizes equal opportunity and an inclusive, location-based hiring policy.

GitLab is an open-core software company with an AI-powered DevSecOps platform used by more than 100,000 organizations, built to enable everyone to contribute to software that powers the world. As an Account Manager, you will own the first year of the customer relationship—guiding new customers from initial purchase to growth-ready accounts, emphasizing rapid activation, value-driven engagement, and early expansion through the 90×90 success framework. You’ll serve as the primary relationship owner for first-order customers over 12 months, drive revenue growth and an expansion pipeline, remove adoption barriers with cross-functional teams, and lead the first renewal at month 12 with a focus on long-term retention and success. The role requires background in account management or customer success, strong relationship management, ability to drive product adoption in the first 90 days, commercial acumen, data-driven forecasting, and effective written and verbal communication in a fully remote, asynchronous environment. GitLab offers remote global hiring with location-based eligibility, a supportive benefits package (flexible PTO, equity, growth fund, parental leave, home office support), and a commitment to equal opportunity and inclusive policies.