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The Technical Consultant helps clients maximize value from monday.com and Atlassian products (Jira, Confluence) and serves as the primary delivery resource for monday.com professional services while also contributing to Atlassian work when client demand requires it. Day-to-day work spans discovery, solution design, hands-on implementation, system integration, and process automation, from configuring monday.com workflows and boards to Atlassian upgrades, migrations, and scripted solutions. The role includes active presales participation—scoping conversations, effort estimates, proposals, and platform demos—and requires staying current across monday.com, Atlassian, and adjacent tools. In discovery and solution design, you lead early-stage workshops, conduct stakeholder interviews, analyze requirements, design scalable solutions, and help clients decide build-vs-configure-vs-integrate based on constraints and maturity. In solution delivery and client engagement, you implement both platforms, build low/no-code integrations using Make.com and Zapier and scripted solutions with Groovy, Python, or REST APIs, apply change management, create measurable outcomes and thorough documentation, provide training, perform admin tasks, and manage multiple projects with strong organization and communication.

This role provides configuration and troubleshooting of cloud/virtualized infrastructure, software, and operating systems for clients to meet technical requirements, including apps, databases, backups, and automation, with issue resolution under SLAs. It focuses on tailoring services to client needs while maintaining quality standards and acting as a technical and client escalation point. Daily responsibilities include delivering service excellence, identifying problems and solutions, communicating openly with stakeholders, and analyzing information to support decisions. The role requires leveraging AWS cloud knowledge (EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda) and configuring applications, including Jira/Confluence, GitLab, Harness, Sonarqube, and Adaptavist products, across platforms. It also involves OS/storage management, web server maintenance, networking and security, infrastructure as code (Ansible, Terraform), database design/management, virtualization/cloud technologies for resilient performance, and risk contingency planning.

The Tax Accountant will support the Group Tax Manager in day-to-day tax and financial activities, collaborate with the finance team on tax reporting and compliance, uphold high ethical standards, and adapt to evolving regulations and deadlines. The role backs hyper-growth and global expansion by handling tax compliance, reporting, and planning for multiple entities operating globally. Key duties include preparing tax returns (VAT, OSS VAT, GST/HST, SST, and sales tax) for UK group and overseas entities, performing balance sheet reconciliations for direct/indirect tax liabilities and VAT turnover, and posting monthly tax journal entries, as well as assisting with filings and payments. It also covers monthly tax cashflow preparation, liaising with treasury on timely payments, managing monthly tax submissions in AvaTax and maintaining the ECM database, and keeping indirect tax files up to date, plus PSA and STBV reporting, R&D claims coordination, and Transfer Pricing documentation. Additional responsibilities include providing timely responses to tax queries, assisting audits and liaising with HMRC/overseas authorities, supporting ad hoc projects, and contributing to team capability and mentoring future direct reports.

The Associate Service Desk Analyst provides 1st line support and incident management for Adaptavist’s Managed Services, working to resolve issues within the defined SLAs. They manage the full ticket lifecycle from triage and debugging to smoke testing and final resolution. The role focuses on delivering excellent customer service, keeping customers informed, and resolving issues quickly to help retain clients long-term. Key duties include owning issues, creating and triaging tickets, applying problem-solving techniques, assigning to the appropriate Systems Engineer, coordinating with the team, communicating updates to customers and stakeholders, and escalating when blocked. They also contribute to incident documentation, support root cause analysis, and assist with smoke testing prior to releasing solutions to production systems.

The Senior Solution Engineer at The Adaptavist Group engages with clients in a consultative, cross-stakeholder manner to discover challenges and propose solutions, using technical service knowledge to guide discussions and move opportunities forward with Account Management and delivery teams. They collaborate on solution architecture, attend sales calls from a technical perspective, conduct deep technical discovery, develop problem statements, craft solutions, and expand reach in key accounts by positioning additional products and services across the Adaptavist Group while gaining expertise in at least one practice (Cloud, ITSM, DevOps, Agile, Work Management). The role aims to drive client retention by maintaining trusted-advisor status through high-level business conversations and identifying future opportunities within practices. In addition to technical work, they coordinate with colleagues on customer solution proposals, participate in quarterly business reviews, leverage CRM to track interactions and plan strategic actions, and assist in expanding in key accounts and campaigns. They also handle customer advocacy by delivering demonstrations of Adaptavist solutions and partners (predominantly Atlassian, GitLab and AWS), participating in industry events, providing thought leadership, supporting marketing campaigns, and conducting competitor analysis to plan tactical actions and ensure delivery meets the agreed problem statement.

The Senior UX Researcher role centers on guiding product direction across multiple teams by leading high-impact research and driving evidence-based decisions at strategic and tactical levels, while mentoring others. You will work with cross-functional stakeholders—Product, UX, Engineering, and Leadership—to ensure solutions are usable, valuable, and aligned with real customer needs. This position suits someone who values autonomy, enjoys tackling complexity, and wants their work to shape product roadmaps and long-term strategy. Responsibilities include conducting meaningful and foundational/strategic research, translating insights into actionable recommendations, developing deep domain expertise, championing user-centricity, mentoring junior researchers, and collaborating with UX designers. You’ll also manage multiple projects, coordinate internal and external research resources, produce compelling deliverables and presentations, and help develop research operations such as participant recruitment and continuous improvement initiatives.

The role is an Atlassian Technical Consultant who helps customers get the most from Jira, Confluence, Bitbucket and related tools (e.g., Slack) by integrating systems, automating processes, and driving efficiencies. Responsibilities range from expert guidance and solution design to hands-on product setup, migrations, upgrades, and performance tuning, with involvement in pre-sales through solutions, estimates, and proposals. The position requires maintaining and improving knowledge of the Atlassian product suite and related technologies, and using Slack and other collaboration tools, with regular communication to a range of stakeholders. Core activities include Atlassian solution consultancy—gathering requirements, researching and presenting solutions, making recommendations—participation in pre-sales, internal knowledge sharing, and some travel to client sites. At implementation and delivery, responsibilities cover installations, upgrades, migrations, custom design (workflows, plugins/scripts, configurations), database administration and querying, scripting in Groovy and Python, REST API web integration, and system administration on Linux and Windows.

The Senior Solution Engineer at Adaptavist Group will engage with clients across all levels using a consultative approach to identify challenges and propose solutions, requiring deep technical knowledge and strong relationship-building to move opportunities forward with sales and delivery teams. The role centers on solution architecture and sales support, including collaborating with Account Managers and Sales, attending technical sales calls, performing in-depth technical discovery, developing problem statements, and crafting solutions to expand reach in key accounts. The person will engage with communities and gain deep knowledge in at least one practice area (Cloud, ITSM, DevOps, Agile, Work Management) and drive future opportunities while maintaining trusted-advisor client retention. Collaboration duties involve helping stakeholders develop technical solutions, expanding in existing key accounts, coordinating on solution proposals, participating in quarterly business reviews, and using the CRM to analyze accounts and plan strategic actions. Customer advocacy includes supporting marketing, leading customer demonstrations (with partners like Atlassian, GitLab, AWS), participating in events and retrospectives, providing thought leadership, seeking business development through competitor analysis, and ensuring delivery addresses the agreed problem statements.