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The Platform Architect for Zendesk AI will oversee the technical and competitive elements related to AI customer engagement, requiring both sales acumen and technical proficiency. Candidates should have a successful history of selling to Enterprise or Mid-Market executives, showcasing the software's technical and business benefits. The role involves collaborating with various teams to serve as the technical link between sales and prospects, providing product demonstrations, workshops, and customer trial support. Preferred qualifications include experience in consulting, industry expertise, and a strong understanding of customer service software and API technologies. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Sales Manager to lead their SMB sales team in Japan, particularly focused on driving growth in a key market while ensuring the team exceeds sales targets. The role, based in Tokyo, requires native-level Japanese fluency to effectively engage with clients and partners, alongside a strong background in sales management, especially within SaaS or related sectors. The responsibilities include hiring and coaching sales professionals, analyzing market trends, and fostering a collaborative culture within the team. Ideal candidates will have over seven years of sales experience, a proven track record in achieving sales goals, and the ability to engage with senior stakeholders. Zendesk promotes a hybrid work model, combining in-office participation with remote flexibility, while also emphasizing diversity, equity, and inclusion in their hiring practices.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.

Zendesk is looking for a high-performing Commercial Account Executive to join their Japanese team, playing a crucial role in leading sales for key customers. This position involves hunting for new business opportunities while managing existing accounts, maintaining strong relationships, and developing strategic plans with the broader Zendesk team. Applicants should have over three years of enterprise software sales experience, particularly in the SaaS and customer experience sectors, along with a successful track record in the Japanese market. The role requires strong communication skills and the ability to engage with senior executives, as well as willingness to travel and adapt to a hybrid work environment. Zendesk is committed to diversity and inclusion, encouraging a collaborative and flexible workplace for their employees.

Miro is expanding its Customer Success organization and is seeking empathetic, customer-focused individuals to join as Strategic Customer Success Managers. This role involves ensuring that customers derive maximum value from Miro's platform by aligning it with their business workflows, nurturing key relationships, and acting as the voice of the customer. Responsibilities include managing a portfolio of 10-15 strategic customers, promoting product adoption, and collaborating with Account Managers to identify further opportunities. Candidates should have over five years of experience in customer-facing roles, particularly in SaaS environments, and should demonstrate a proactive approach to understanding customer needs. Miro emphasizes collaboration, diversity, and the importance of a supportive work culture, offering competitive benefits to its employees.

The Scaled Customer Success Management (CSM) team at Miro is focused on collaborating with Enterprise-licensed customers to drive retention and innovation. As a Scaled Customer Success Manager, your role involves designing and executing scalable strategies that incorporate automation, customer segmentation, and data insights to enhance customer engagement. You'll work proactively with clients through critical journey milestones, ensuring they achieve high activation and adoption levels. The position also requires you to manage digital touchpoints and advocate for improved customer experiences by gathering feedback and identifying trends. Miro values diversity and collaboration, offering a supportive workplace with benefits such as competitive equity packages and professional development opportunities.

Miro is expanding its Customer Success team and is seeking empathetic, customer-centric candidates for the role of Strategic Customer Success Manager. This position involves ensuring that customers derive maximum value from Miro's platform by linking its capabilities to their vital business processes, managing relationships, and acting as the customers' voice within the organization. Responsibilities include managing a portfolio of 10-15 strategic customers, enhancing product adoption, and collaborating with Account Managers to identify additional license opportunities. The ideal candidate should have over five years of experience in customer-facing roles, particularly within a SaaS environment, and possess a creative, self-starting attitude towards meeting customer needs. Miro emphasizes diversity and inclusion in its culture, striving to create an environment where all employees can collaborate effectively and feel a sense of belonging.

The Scaled Customer Success Management (CSM) team at Miro works alongside various Customer Experience units to enhance customer retention and expansion through innovative collaborations with Enterprise-licensed customers. As a Scaled Customer Success Manager, the role focuses on developing scalable engagement strategies that utilize automation, customer segmentation, and data analytics to enhance customer success while moving towards a proactive engagement model. Key responsibilities include managing digital touchpoints, partnering with customers for success milestones, leveraging data for prioritization, and advocating for customer feedback internally. Candidates should possess a minimum of five years of relevant experience, proficiency with customer success tools, strong analytical skills, and a collaborative mindset. Miro promotes an inclusive environment and values diversity, offering competitive benefits and opportunities for professional development.

Miro is expanding its Customer Success team and is seeking empathetic, customer-focused individuals for the role of Strategic Customer Success Manager. This position involves helping customers derive value from their investment in Miro by linking the platform's capabilities to their business needs and nurturing relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 strategic customers, maximizing retention, onboarding new clients, and collaborating with Account Managers on license opportunities. Candidates should have over five years of customer-facing experience, particularly in a SaaS environment, and possess a proactive, creative approach to helping customers achieve their goals. Miro promotes a diverse and collaborative work culture, offering benefits such as competitive equity packages, health allowances, learning opportunities, and a commitment to fostering an inclusive environment.

The Scaled Customer Success Management (CSM) team at Miro is part of the broader Customer Experience division, which also includes Renewals, Customer Education, and Support teams. The CSM team collaborates with Enterprise-licensed customers to enhance their usage of Miro, aiming to boost retention and growth while employing innovative, customer-centered solutions. As a Scaled Customer Success Manager, responsibilities include developing scalable strategies, managing customer engagement through automation, and ensuring success milestones are met throughout customer journeys. Candidates should have at least five years of relevant experience, familiarity with customer success tools, and strong analytical skills. Miro promotes an inclusive and collaborative work culture, striving to empower diverse teams and create a supportive environment for all employees.

Miro is expanding its Customer Success organization and is seeking empathetic, customer-focused individuals for the role of Strategic Customer Success Manager, which involves helping customers derive value from the Miro platform. This role includes managing a portfolio of 10-15 strategic customers, ensuring product adoption, and nurturing key stakeholder relationships to maximize customer retention. The ideal candidate should have over five years of experience in customer-facing roles, particularly in a SaaS environment, and demonstrate the ability to build trust and coach customers effectively. Miro values diversity and collaboration, aiming to create an inclusive environment that fosters innovation and belonging among its employees. Benefits for this role include competitive equity packages, health allowances, and opportunities for professional development.

The Scaled Customer Success Management (CSM) team at Miro collaborates with Enterprise-licensed customers to enhance their experience and drive retention and expansion through innovative solutions. As a Scaled Customer Success Manager, the role focuses on developing scalable customer engagement strategies using automation, data analytics, and proactive support tailored to various customer journeys. Candidates must have a minimum of five years in customer-facing roles, experience with customer success tools, and a strong analytical mindset. Miro offers a competitive compensation package, including benefits such as wellness allowances and learning opportunities. The company fosters a diverse and inclusive culture, emphasizing collaboration and the belief that empowering teams leads to greater innovation.

Miro is expanding its Customer Success organization and is seeking empathetic, customer-focused individuals for the role of Strategic Customer Success Manager. This position involves ensuring customers derive maximum value from Miro's platform by aligning its capabilities with their business workflows and maintaining strong relationships with key stakeholders. Responsibilities include managing a portfolio of 10-15 customers, increasing customer retention, onboarding new teams, and partnering with Account Managers to identify additional opportunities. Candidates should have over five years of customer-facing experience, confidence in engaging diverse customers, and a background in a SaaS environment. Miro emphasizes collaboration, diversity, and inclusion and offers various benefits, including a competitive equity package and professional development opportunities.

The Scaled Customer Success Management (CSM) team at Miro focuses on enhancing the customer experience by partnering with enterprise-licensed customers to improve retention and expansion through innovative collaboration. As a Scaled Customer Success Manager, the role entails developing and managing scalable engagement strategies using various tools and data insights to optimize customer success. Responsibilities include improving digital touchpoints, actively engaging with customers during critical journey phases, and serving as a Miro expert to maximize customer value while advocating for customer feedback internally. Candidates should possess at least five years of experience in customer-facing roles, a strong analytical mindset, and an ability to build relationships across diverse customer segments. Miro emphasizes a collaborative culture, diversity, and continuous improvement, with an array of benefits aimed at promoting employee well-being and professional development.

Miro is expanding its Customer Success team and is seeking empathetic individuals for the role of Strategic Customer Success Manager. This position involves helping customers maximize their investment in Miro by aligning the platform's capabilities with their business workflows, nurturing stakeholder relationships, and acting as the voice of the customer. Responsibilities include managing a portfolio of 10-15 strategic customers, ensuring product adoption, onboarding new teams, and identifying additional licensing opportunities. Candidates should have over five years of customer-facing experience, preferably in a SaaS environment, and possess a passion for understanding customer needs. Miro, founded in 2011 and serving over 90 million users globally, emphasizes collaboration, diversity, and inclusion in its mission to empower teams.

The Scaled Customer Success Management (CSM) team at Miro is integral to the Customer Experience division, focusing on driving customer collaboration and innovation to enhance retention and expansion among Enterprise-licensed customers. The role of a Scaled Customer Success Manager involves designing strategies that utilize automation tools and data insights to foster scalable customer engagement, moving away from traditional support models. Candidates with at least five years of experience in customer-facing roles, particularly in SaaS environments, are encouraged to apply, as they will need to implement engagement programs and leverage analytical skills to support various customer segments. Miro provides a range of benefits including a competitive equity package, learning allowances, and health reimbursements, while promoting a collaborative and inclusive workplace culture. The company prioritizes diversity, aiming to foster an environment where different talents can work together effectively to achieve a shared mission of empowering teams to innovate.

Miro is expanding its Customer Success organization and seeks empathetic, customer-focused Strategic Customer Success Managers to help clients maximize their investment in the Miro platform. These managers will be responsible for managing a portfolio of 10-15 strategic customers, nurturing relationships, and ensuring that the platform aligns with customers' business workflows to achieve their visual collaboration goals. The role requires at least 5 years of experience in customer-facing positions, confidence in engaging with diverse customers, and familiarity with SaaS environments. Miro offers competitive benefits, including equity packages, wellbeing allowances, and opportunities for professional growth. The company emphasizes collaboration, diversity, and inclusion, aiming to create a supportive environment where teams can innovate together.

The Scaled Customer Success Management (CSM) team at Miro collaborates with enterprise customers to foster continuous innovation and achieve high retention and expansion. As a Scaled Customer Success Manager, the role involves creating and implementing scalable strategies using automation tools and data-driven insights, while shifting towards a proactive engagement model. The position requires developing digital touchpoints, managing customer journeys, and utilizing analytics to ensure customer success. Candidates should have at least five years of relevant experience, a strong analytical mindset, and the ability to build relationships across diverse customer segments. Miro emphasizes collaboration and inclusivity in its work environment, aiming to empower teams and create innovative solutions.

Miro is expanding its Customer Success team and is seeking empathetic, customer-focused individuals for the role of Strategic Customer Success Manager. This position involves ensuring customers achieve maximum value from Miro's platform by aligning its capabilities with their business workflows, nurturing relationships, and acting as the customer's advocate. Responsibilities include managing a portfolio of strategic clients, fostering product adoption, and collaborating with Account Managers to uncover additional opportunities. Ideal candidates should have over five years of experience in customer-facing roles, particularly within a SaaS environment, and possess a creative, proactive approach to customer engagement. Miro emphasizes a collaborative and inclusive culture, aiming to empower diverse teams to innovate and create meaningful solutions.

The Scaled Customer Success Management (CSM) team at Miro collaborates with enterprise customers to enhance their experience, retention, and innovation on the platform. The role of a Scaled Customer Success Manager involves developing scalable strategies utilizing automation tools and customer data to drive engagement, moving away from traditional high-touch support. Key responsibilities include managing digital engagement strategies, improving onboarding processes, and proactively using analytics to ensure customer success. Candidates should have relevant experience in customer success and possess strong analytical and collaboration skills. Miro emphasizes a diverse and inclusive culture, offering competitive benefits and support for professional growth.

Miro is expanding its Customer Success team and seeks customer-centric individuals for the role of Strategic Customer Success Manager, focused on helping customers maximize their investment in Miro's platform. The role involves managing a portfolio of 10-15 strategic customers, nurturing relationships, developing success plans, and ensuring product adoption to enhance customer productivity. Candidates should have over five years of experience in customer-facing roles, particularly in SaaS environments, and possess the ability to understand customer needs and be a trusted partner. Miro offers competitive compensations and benefits, such as equity packages, learning allowances, and wellness benefits. The company values collaboration, diversity, and an inclusive culture, striving to empower teams to innovate and succeed.

The Scaled Customer Success Management (CSM) team at Miro is part of the broader Customer Experience framework, and focuses on enhancing collaboration and innovation for Enterprise-licensed customers to drive retention and growth. As a Scaled Customer Success Manager, the role involves designing scalable customer success strategies and leveraging data-driven insights, moving towards a proactive engagement model rather than just high-touch support. Responsibilities include developing engagement strategies, managing digital touchpoints, and utilizing analytics to prioritize customer needs and interventions. Candidates should have at least five years of experience in customer-facing roles and familiarity with tools like Gainsight and Salesforce, as well as a proactive, analytical mindset. Miro promotes a diverse and inclusive environment, offering competitive benefits, learning opportunities, and encouraging collaboration to create innovative solutions.

Miro is expanding its Customer Success organization and is seeking empathetic candidates for the role of Strategic Customer Success Manager to help customers maximize the value of their investment in Miro. This position involves managing a portfolio of 10-15 strategic customers, nurturing relationships, and ensuring product adoption through onboarding and support. Candidates are expected to have over five years of customer-facing experience, knowledge of SaaS environments, and a passion for understanding customer needs. Miro offers competitive benefits, including equity packages, professional development allowances, and a supportive, innovative work environment. The company values diversity and collaboration, aiming to create an inclusive culture where all employees can thrive.

The Scaled Customer Success Management (CSM) team is integral to Miro's Customer Experience, collaborating with Enterprise-licensed customers to drive retention and expansion through innovative solutions. As a Scaled Customer Success Manager, the role focuses on developing scalable engagement strategies using automation tools and data insights, moving beyond traditional support to a proactive engagement model. Responsibilities include managing digital touchpoints, partnering with customers at critical milestones, and leveraging analytics to ensure sustained customer success. Candidates should have at least five years of relevant experience and demonstrate strong analytical and relationship-building skills. Miro emphasizes diversity and inclusion, fostering a collaborative culture that encourages innovative thinking and personal development.