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Zendesk is seeking an SMB Account Executive to grow its SMB base by hunting new opportunities, closing deals, and building broad relationships while aligning Zendesk’s solutions to customers’ goals. You’ll drive top-line revenue, manage and nurture client relationships, identify cross-sell opportunities, use data insights to prospect and retain, articulate product benefits, lead competitive sales cycles, maintain a robust Salesforce pipeline, forecast accurately, collaborate with internal teams, and meet or exceed KPIs and revenue targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven record of exceeding targets, experience managing relationships at multiple levels, strong negotiation and closing skills, solid prospecting and account research abilities, an entrepreneurial spirit, knowledge of industry trends, and familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office each week with the specific schedule determined by the hiring manager, offering a blend of onsite collaboration and remote work. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening for applications, provides accommodations for applicants with disabilities, and offers resources and contact for accommodations as well as EEO rights information.

The Senior Commercial Account Executive for Zendesk's Japanese team will lead and develop a subset of Commercial accounts, create new business and expansion opportunities, and collaboratively define a GTM strategy with the larger Zendesk team. Responsibilities include developing detailed multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Zendesk’s Channels and Alliances teams, adhering to the Zendesk sales process, and coordinating with Solution Architecture to influence product direction by capturing customer feedback. Requirements include at least 6+ years in enterprise software or SaaS with strong experience selling in the Japan market, a track record of selling to VP and C-level executives, managing and closing complex sales cycles, consistent over-achievement against targets, and excellent verbal and written communication skills; travel willingness and agility experience are also expected. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in hiring, and provides reasonable accommodations for applicants with disabilities; interested applicants can request accommodations via email.

The Innovation Architect acts as a Solution Architect for collaboration within Miro's MOST program, an annual enterprise services subscription providing 240 hours per year to help design, implement, and scale Miro-based collaboration across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow adoption challenges, designing governance and operating models, and creating an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery and alignment sessions, conducting assessments, designing governance and templates, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building lightweight prototypes, and providing ongoing advisory support and progress tracking. Required qualifications include 6+ years in consulting/change management/Agile/digital collaboration, ability to lead structured discovery and cross-functional adoption, familiarity with governance frameworks and workflow mapping, fluency in Miro (or similar tools), and near-native Japanese with business English, plus strong communication and stakeholder-management skills. The role aligns with Miro's culture and benefits, including a competitive equity package, wellbeing and learning allowances, insurance, English lessons, travel allowances, and a commitment to diversity and inclusion as part of Miro's mission to empower teams.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, translating business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders, with MOST providing 240 hours per year of enterprise-grade services to design, implement, and scale collaboration across teams and geographies. They lead discovery to define goals, workflows, and adoption milestones and design governance, operating models, and an outcome-driven solution roadmap that evolves with customer needs. They facilitate workshops, build lightweight prototypes and templates, enable change management, and coordinate with IT/Admin to standardize workspace setup, governance, and reduce tool sprawl, while tracking progress, flagging risks, and re-prioritizing as necessary. Requirements include 6+ years in consulting/change management or related fields, experience with enterprise-scale adoption, ability to synthesize insights into actionable recommendations, cross-functional enablement, familiarity with collaboration governance and platforms (preferably Miro), and strong communication with near-native Japanese and business English. Perks include competitive equity, wellbeing and health allowances, insurance, learning budget, English lessons, and travel support, and Miro emphasizes belonging, diversity, and an innovative, collaborative culture.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly professional services subscription providing 240 hours per enterprise to design, implement, and scale collaboration solutions in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape a structured, outcomes-driven roadmap that adapts as needs evolve. Key responsibilities include leading discovery, facilitating vision and alignment, conducting collaboration and workspace assessments, designing governance (structure, naming, access, lifecycle, templates), guiding change management, coaching on best practices and AI-enabled workflows, and building prototypes and reusable templates; they also facilitate workshops across Agile ceremonies, product development, design thinking, and strategy. They collaborate with IT/Admin to establish standards, reduce tool sprawl, and drive workspace governance, track milestones, flag risks early, and adjust plans; they work with CSMs, Architects, and Engagement Managers to ensure consistent delivery and contribute to internal playbooks and assets while staying current on Miro innovations. The role requires 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling enterprise teams to adopt tools and drive adoption; strong communication and stakeholder management skills; near-native Japanese and business-level English proficiency, and it outlines competitive benefits and growth opportunities.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro's MOST program, a yearly enterprise professional services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that evolves with needs, serving as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, designing governance structures and templates, guiding change management, coaching on best practices and AI-enabled workflows, and building prototypes and reusable templates while tracking progress and adjusting plans as needed. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling cross-functional teams to adopt tools or improve collaboration maturity; familiarity with governance frameworks and workspace architecture; fluency in English with near-native Japanese; and comfort with Miro or similar platforms. Benefits cover a competitive equity package, wellbeing support, insurance, annual health check reimbursement, learning and development allowances, English lessons, and travel assistance, all within Miro’s stated commitment to diversity, inclusion, and a privacy-aware recruitment process.

The Innovation Architect acts as a Solution Architect for Miro's MOST (Miro Optimization Services & Training) program, a yearly 240-hour enterprise service to help customers design, implement, and scale collaboration in Miro. They translate business strategy into scalable collaboration architectures, diagnose adoption barriers, design governance and operating models, and create an outcomes-driven roadmap, serving as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery, facilitating vision and prioritization sessions, conducting assessments, designing governance, guiding change management, coaching on best practices, building prototypes, and coordinating with IT/Admin to ensure consistency and reduce tool sprawl. Requirements call for 6+ years in consulting or related fields, proven ability to lead structured discovery and cross-functional adoption, familiarity with governance frameworks and design thinking, experience with Agile methods and human-centered design, and fluency in Miro or similar tools, with near-native Japanese and business-level English. Benefits include a competitive equity package, wellbeing and insurance provisions, learning allowances, English lessons, travel support, and a culture that emphasizes inclusion and empowering teams.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription offering 240 hours of guidance to design, implement, and scale Miro-based collaboration across an organization. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and craft an outcomes-driven roadmap. Key responsibilities include leading discovery, facilitating alignment sessions, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, building prototypes and templates to accelerate adoption, and tracking milestones and risks while collaborating with other teams. Requirements include 6+ years in relevant fields, the ability to lead structured discovery and cross-functional enablement, familiarity with governance and workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar tools, and near-native Japanese with business English. Miro offers benefits such as competitive equity, health and wellbeing allowances, insurance, an annual learning budget, English lessons, and a culture emphasizing belonging, diversity, and innovation.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and templates, facilitating workshops, building prototypes, and tracking progress against milestones with risk management. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional adoption, strong cross-functional collaboration skills, proficiency with governance frameworks and design thinking, familiarity with Miro or similar tools, and near-native Japanese with business English. Perks include competitive equity, wellbeing and insurance, health check reimbursement, learning allowance, English lessons, and travel allowance; Miro is a diverse, inclusive company serving 100M+ users and 250,000 companies, with a mission to empower teams to create the next big thing.

The Innovation Architect in Miro’s MOST program acts as a Solution Architect for collaboration and ways of working, within a 240-hour-per-year enterprise professional services subscription designed to design, implement, and scale collaboration solutions in Miro. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow adoption challenges, design governance and operating models, and create an outcomes-driven solution roadmap that evolves with needs. Responsibilities include leading discovery and prioritization sessions, conducting assessments, building governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, prototyping templates, aligning IT/Admin standards, recommending process improvements, and providing ongoing advisory support while tracking milestones and risks. The role requires 6+ years of relevant experience in consulting, change management, Agile transformation, or digital collaboration; strong cross-functional enablement; ability to map workflows and diagnose adoption barriers; familiarity with governance, workspace architecture, and lifecycle management; experience with Human-Centered Design/Design Thinking/Agile; fluency in Miro (or similar tools); and near-native Japanese with business-level English. Miro offers a competitive equity package and benefits such as health insurance, learning allowances, English lessons, and travel support, and emphasizes its mission to empower diverse, inclusive collaboration while maintaining recruitment privacy practices.

The Innovation Architect is the Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly 240-hour professional services subscription for enterprise customers to design, implement, and scale collaboration solutions in Miro. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and create a structured, outcomes-driven roadmap that adapts as needs evolve. Responsibilities include leading discovery and planning, facilitating alignment sessions, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, running workshops, building prototypes, coordinating with IT for standards, and tracking milestones and risks. Requirements cover 6+ years in consulting/change management/Agile/digital collaboration, experience enabling cross-functional teams, familiarity with collaboration governance and workspace architecture, design thinking/Agile methods, and fluency in Miro (preferred) with near-native Japanese and business English. Benefits include a competitive equity package, wellbeing and insurance perks, health checks, learning and English-language allowances, travel stipend, and a culture focused on belonging, collaboration, and ongoing growth at Miro.

The Innovation Architect at Miro’s MOST program acts as a Solution Architect for collaboration, translating business strategy into scalable Miro-based architectures and serving as a trusted advisor to both business and technical stakeholders. MOST is an annual enterprise professional services subscription providing 240 hours per year to design, implement, and scale collaboration solutions across teams and geographies, with the architect leading discovery, defining outcomes, and creating an adoption-focused roadmap within that allocation. Responsibilities include governance design (workspace structure, naming, access, lifecycle, templates), change management, facilitation of workshops, building templates and prototypes, IT stakeholder alignment, and ongoing advisory support to track milestones and re-prioritize as business needs evolve. The candidate should have 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt tools, familiarity with governance frameworks and collaboration platforms (preferably Miro), and near-native Japanese with business English, plus strong communication and adaptability. Miro offers a competitive equity package, wellbeing benefits, learning allowances, English lessons, travel support, and a culture that emphasizes inclusion and belonging, supported by a global presence and a Recruitment Privacy Policy governing applicant data.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, targeting Enterprise and Mid-Market executives and convincing C-level and director-level buyers of the software’s technical merits. They serve as the technical bridge between Sales, Marketing, and Product, owning the primary technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFIs/RFPs to solutions, and strong communication, presentation, and writing skills, with experience in pilots/PoCs and knowledge of web technologies and SaaS; a bachelor’s degree is required, travel is required, and a willingness to work in a fast-paced startup environment with multiple roles is necessary. Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk offers a hybrid work model, emphasizes fairness and inclusion, may use AI screening in applicant evaluation, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers partnering with customers to transform collaboration and innovation powered by agentic AI. The Technical Account Manager role is to act as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption insights, change management and scaling through Centers of Excellence, and strategic alignment with quarterly business reviews and adoption analytics to demonstrate ROI. Requirements: 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven ability to lead workflow optimization and change management, platform analytics expertise, executive-level facilitation, and familiarity with collaboration tooling; native-level Japanese and business-level English are required, with Japanese market experience advantageous. Benefits and about Miro: competitive equity, wellbeing and health allowances, insurance, health check reimbursement, learning and English lessons, travel allowance; Miro is a visual workspace serving 100M+ users and 250,000 companies, founded in 2011 with 1,600+ employees, and emphasizes diversity, inclusion, belonging, and recruitment privacy policies.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers powered by agentic AI and the platform. The Technical Account Manager partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value. Key responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization with platform health and adoption insights, change management and scaling, and strategic alignment with Customer Success for quarterly business reviews and ROI. Requirements include 5+ years in enterprise SaaS or similar roles, strong technical fluency with APIs and enterprise IT ecosystems, ability to lead adoption and change initiatives, data-driven analytics, executive-level facilitation, familiarity with collaboration tooling, plus native-level Japanese and business English; experience in the Japanese market is highly advantageous. Miro offers a competitive equity package, wellbeing benefits, insurance, health check reimbursement, professional development allowances, English lessons, and travel support, alongside a mission-driven culture focused on belonging, inclusion, and empowering teams to create the next big thing.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization via platform health and adoption insights, and change management and scaling, plus strategic alignment and quarterly business reviews with adoption reporting for renewed value. Requirements: 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, proven ability to lead workflow optimization and change initiatives, data-driven analytics, executive-level facilitation, and native-level Japanese plus business English proficiency; experience in the Japanese market is advantageous. Benefits and about Miro: competitive equity, wellbeing and insurance perks, health check reimbursement, learning and English lessons, travel allowance; Miro is a global visual workspace focused on diverse and inclusive collaboration, with a mission to empower teams and more than 100M users, and it adheres to a Recruitment Privacy Policy.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace, and the Technical Account Manager (TAM) partners with these customers to maximize business value, drive AI-powered adoption, and embed Miro into their innovation operating models. You will own workflow optimization across the Discover–Define–Deliver lifecycle, recommend integration and automation opportunities, monitor platform health and feature adoption, and deliver proactive, insight-driven guidance to deepen Miro usage. You’ll also lead change management and scaling by arming internal champions, supporting Centers of Excellence with governance and deployment guidance, and partnering with Customer Success Managers to co-facilitate quarterly business reviews and demonstrate ROI. Requirements include 5+ years in enterprise SaaS, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to drive adoption and change, platform analytics and executive facilitation skills, plus native Japanese and business English; experience in the Japanese market is highly advantageous. Benefits include a competitive equity package, wellbeing and insurance allowances, health check reimbursement, learning and development allowance, English lessons, and travel allowance; about Miro: a global visual workspace with 100M+ users, 250,000 companies, 1,600+ employees across 13 hubs, committed to belonging and inclusion, with a recruitment privacy policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers working to transform collaboration, build, and innovate powered by AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers to maximize business value by acting as a fractional strategic advisor—guiding workflow optimization, driving AI-powered adoption, and embedding Miro into innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across Discover–Define–Deliver, recommending integration and automation opportunities, monitoring platform health and adoption of core and emerging AI capabilities, enabling Centers of Excellence, and co-facilitating Quarterly Business Reviews to demonstrate ROI with robust adoption reporting and analytics. Requirements include 5+ years in enterprise SaaS or similar roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead workflow optimization, platform adoption, and change management, executive-level facilitation skills, familiarity with collaboration tooling, and native-level Japanese with business-level English; experience in the Japanese market is advantageous. What’s in it for you includes a competitive equity package, wellbeing benefits, insurance, health check reimbursement, learning and English-language allowances, travel support, and a culture focused on belonging, with Miro serving 100M+ users and 250,000+ companies across 13 hubs and a commitment to diversity and inclusion, all while adhering to Recruitment Privacy policies.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes in the Innovation Workspace through a team of strategic advisors, onboarding experts, and technical account managers who leverage agentic AI on the Miro platform. The role of Technical Account Manager is to partner with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization: designing and evolving Discover–Define–Deliver workflows, recommending integration and automation opportunities, and embedding Miro into customers’ existing systems and ways of working. Additional focus areas cover Technology Optimization (monitoring platform health, usage, feature adoption, and providing proactive recommendations), Change Management & Scaling (equipping internal champions, supporting Centers of Excellence, and guiding governance and scalable deployment), and Strategic Alignment & Continuous Improvement (co-facilitating QBRs with Customer Success Managers and delivering adoption reporting and analytics to inform strategy). Requirements include 5+ years in enterprise SaaS or similar roles, strong technical fluency with APIs and IT ecosystems, proven ability to lead adoption and change management, experience with platform analytics, executive facilitation, and native-level Japanese with business English; Japanese market experience is advantageous.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers supported by agentic AI on Miro’s platform. The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across Discover–Define–Deliver, recommending integration and automation opportunities, monitoring platform health and adoption, enabling change at scale through internal champions and Centers of Excellence, and co-facilitating Quarterly Business Reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, expertise in platform analytics and change management, facilitation of executive discussions, familiarity with collaboration tooling, and native-level Japanese with business English; experience in the Japanese market is advantageous. Miro offers a competitive equity package, wellbeing and health benefits, professional development allowances, English lessons, travel assistance, and a culture focused on belonging, collaboration, and inclusion, serving over 100 million users and 250,000 companies worldwide.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through a team of strategic advisors, onboarding experts, and technical account managers, powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to deliver long-term value. Responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization with platform health and adoption monitoring, change management and scaling with Centers of Excellence, and strategic alignment via quarterly business reviews and adoption reporting. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, proven experience in workflow optimization and change management, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). Perks include competitive equity, wellbeing and insurance benefits, health check reimbursement, learning allowances, English lessons, and travel allowances, along with Miro’s mission to empower teams and a commitment to diversity and inclusion, with information on recruitment privacy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) role is a fractional strategic advisor for Enterprise customers, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models to secure long-term value and partnership. Responsibilities include leading workflow optimization across Discover–Define–Deliver, recommending integration and automation to drive value, monitoring platform health and adoption, delivering adoption analytics to deepen capabilities, enabling change management and scaling, and co-facilitating quarterly business reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency (APIs and enterprise IT), proven ability to lead workflow optimization and change management, analytics-driven decision making, executive-level facilitation, familiarity with collaboration tooling, native-level Japanese with business English, and advantageous experience in the Japanese market. What’s in it for you are a competitive equity package, wellbeing benefits and insurance, health check reimbursement, an annual learning and development allowance, English lessons, and travel allowance, along with Miro’s mission and culture focused on collaboration, belonging, and inclusion across a diverse, global team.

The Professional Services organization at Miro focuses on ensuring Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers powered by agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization, technology optimization, change management and scaling, and strategic alignment with continuous improvement, along with robust adoption reporting and business-outcome analytics to inform strategy and renewals. Requirements include 5+ years in consulting, technical account management, or related enterprise SaaS roles; strong technical fluency with APIs and IT ecosystems; proven ability to lead adoption and change initiatives; platform analytics and executive facilitation skills; familiarity with collaboration tooling; and native-level Japanese with business English (experience in the Japanese market is advantageous). Perks include a competitive equity package, wellbeing benefits and health-related allowances, insurance, learning and development allowances, English lessons, and travel allowance; Miro emphasizes belonging, diversity, and inclusion, and recruitment privacy policies apply to applicants.

Zendesk is a leading customer experience and support software company seeking ambitious individuals to build a career in software sales, with strong enthusiasm for tech sales in a fast-changing industry. The role is phone-centered and involves handling inbound inquiries from prospects of varying sizes and needs, triaging some customer-service calls, and collaborating with sales and marketing to identify, qualify, and advance opportunities in the Japanese market. Key duties include generating and progressing the Japanese-market sales pipeline, efficiently responding to inbound leads, engaging executives, understanding customer needs, proposing solutions, setting up meetings, meeting monthly targets, and reporting results to the sales manager. Required qualifications include at least one year of sales experience, excellent communication and problem-solving abilities, multi-tasking and time-management skills, native-level Japanese, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, Recharge Friday, a hybrid work model with in-office days determined by the hiring manager, and Zendesk’s commitment to diversity, inclusion, and equal opportunity, with AI screening used as part of the application process.

Zendeskは世界有数のカスタマーエクスペリエンス・サポートのプラットフォームであり、速いペースの環境でテクノロジーセールスのキャリアを積みたい人を募集しています。 本ポジションは、日本国内の見込み顧客に対するアウトバウンド営業を行い、セールス・プロダクトマネージャーやマーケティングなど社内ステークホルダーと協力して、日本のセールスパイプラインの開発に大きく貢献します。 主な責務は、見込み顧客へ積極的にアプローチし課題を理解、戦略的にターゲットを発見してパイプラインを構築・管理し、トップクラスのカスタマーエクスペリエンスを提供することです。 資格条件にはエンタープライズおよびコマーシャル部門のビジネス開発経験（特に日本の見込み顧客を扱った経験）、IT業界経験、営業関連環境での最低年数、コミュニケーション能力・対人スキル・日本語母語レベルと英語読解力、学士号取得が望ましいことが含まれます。 福利厚生には民間健康保険、在宅勤務サポート、携帯・ネット回線手当、社員株式購入プラン、職能開発手当、リチャージフライデー（月1回の金曜休み）、ハイブリッド勤務、ダイバーシティ推進と公平性、AIを用いた審査の可能性と合理的配慮の提供などが挙げられます。

The Account Executive (AE) at Zendesk is responsible for driving revenue growth in an assigned territory by shaping and leading the customer’s end-to-end decision-making, with a focus on influencing executive-level decisions and delivering predictable results. Core duties include hitting quarterly and annual targets, building and maintaining a high-quality pipeline with identified decision-makers and timelines, maintaining accurate forecasts, and proactively qualifying opportunities to focus on winnable deals. The role also emphasizes deal strategy and enablement (identifying economic buyers, mapping the decision process, quantifying ROI, and creating executive-ready business cases) along with closing and negotiation, including early engagement with legal, procurement, and security to close within the quarter. Internal collaboration with SDRs, SEs, and CS, cross-functional teamwork, and adherence to structured sales frameworks (e.g., MEDDPICC) are required, along with continuous improvement and strong CRM discipline. Required qualifications include B2B SaaS selling experience, a track record of closing mid-to-large multi-stakeholder deals with executive stakeholders, solid pipeline and forecast management, and core competencies such as data-driven decision making, resilience, accountability, and the ability to operate in fast-changing environments; the company also highlights ICONIC values, a hybrid work model, and commitments to equal opportunity and accommodations.