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The Innovation Architect in Miro's MOST program acts as a Solution Architect, translating customer business strategy into scalable collaboration architectures within Miro, diagnosing workflow and adoption challenges, and shaping an outcomes-driven roadmap as a trusted advisor to both business and technical stakeholders. Responsibilities include leading discovery, creating a structured 240-hour MOST plan, facilitating vision and prioritization sessions, assessing collaboration workflows and workspace structures, and designing governance frameworks to reduce risk and enable long-term scalability. They guide change-management initiatives, coach teams on Miro best practices and AI-enabled workflows, facilitate workshops across Agile ceremonies and strategy development, and build prototypes and reusable workflows while collaborating with IT/Admin to standardize standards and reduce tool sprawl. The role requires 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling enterprise-scale teams to adopt new tools; the ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems; and fluency in Miro (or similar platforms) plus near-native Japanese and business English. The position comes with a global benefits package (equity, wellbeing, equipment allowance, and an annual L&D stipend), a commitment to diversity and inclusion, and Miro's mission to empower teams to create the next big thing, with information about life at Miro and privacy policies provided.

The Innovation Architect is a Solution Architect for Miro's MOST program, translating business strategy into scalable collaboration architectures inside Miro and guiding customers through a 240-hour annual engagement to design, implement, and scale collaboration across teams and geographies. They lead discovery, alignment, and prioritization, facilitate vision and success criteria sessions, conduct collaboration and workspace assessments, and design governance and operating models to support measurable outcomes. They build end-to-end solutions by combining process design, workspace architecture, governance, and enablement, develop lightweight prototypes and reusable workflows, and coach teams on best practices and AI-enabled workflows. They partner with IT/Admin and cross-functional stakeholders to establish standards, reduce tool sprawl, track milestones, manage risks, and adjust plans as needs evolve, while contributing to internal playbooks and staying current on Miro innovations. The role requires 6+ years of relevant experience, strong cross-functional leadership, familiarity with governance frameworks and design thinking/Agile methodologies, fluency in Miro or similar platforms, and near-native Japanese plus business English; Miro offers global benefits, a diverse culture, and information about life at Miro, including a Recruitment Privacy Policy.

The Innovation Architect serves as a Solution Architect for Miro’s MOST program, delivering 240 hours per year of enterprise services to design, implement, and scale collaboration solutions and translating customer business strategy into scalable Miro architectures while acting as a trusted adviser to both business and technical stakeholders. Responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams on best practices and AI-enabled workflows, building prototypes and templates, and providing ongoing advisory support and risk-aware prioritization throughout the MOST engagement. Required experience includes 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to lead structured discovery and cross-functional enablement; familiarity with collaboration governance, workspace architecture, and design thinking/Agile frameworks; fluency in Miro (or similar tools); and strong communication and stakeholder-management skills, plus near-native Japanese and business-level English. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on the Global Miro benefits board. About Miro: a visual workspace company serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, dedicated to belonging and collaboration with a diverse, inclusive culture and a mission to empower teams to create the next big thing, with applicant data governed by the Recruitment Privacy Policy.

- The Innovation Architect serves as a Solution Architect for collaboration and ways of working within Miro's MOST program, a 240-hour annual enterprise service subscription to design, implement, and scale collaboration solutions across teams, functions, and geographies. - They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven roadmap while acting as trusted advisors to business and technical stakeholders. - Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, facilitating workshops, building lightweight prototypes and templates, coordinating with IT/Admin stakeholders, and tracking progress against milestones. - Requirements feature 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling enterprise-scale adoption; ability to lead structured discovery and cross-functional enablement; familiarity with governance frameworks and workspace architecture; fluency in Miro or similar platforms; near-native Japanese and business English; strong communication and facilitation skills. - Benefits include equity, wellbeing, equipment allowance, and an annual Learning & Development stipend; Miro emphasizes belonging and diversity, its mission to empower teams, and provides location-specific benefits and a recruitment privacy policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours per year to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery and alignment sessions, conducting collaboration/workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, facilitating workshops, building prototypes and templates, coordinating with IT/Admin, driving process optimizations, and tracking milestones and risks. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling enterprise-scale teams to adopt tools, the ability to map workflows and enable cross-functional adoption, familiarity with governance frameworks and human-centered design/Agile/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Benefits and culture include a global package (equity, wellbeing, equipment allowance, L&D stipend), a diverse and inclusive environment, and the opportunity to work at a company focused on empowering teams to create the next big thing.

The Innovation Architect serves as a Solution Architect for collaboration within Miro’s MOST program, an annual enterprise services subscription that provides 240 hours per year to help design, implement, and scale Miro-based collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures by diagnosing workflows and adoption barriers, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery, facilitating vision and alignment sessions, conducting collaboration and workspace assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI workflows, building prototypes, and coordinating with IT/Admin to ensure scalable setup. They track progress against milestones, flag risks early, re-prioritize work as business needs change, and collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery while contributing to internal playbooks and staying current on Miro innovations. Requirements include 6+ years in consulting or related fields, experience enabling enterprise-scale adoption, strong cross-functional leadership, familiarity with governance/workspace architecture and Agile/Design Thinking, fluency in Japanese and English, and preferably familiarity with Miro or similar platforms; the role also offers a global benefits package and a culture of inclusion.

The Innovation Architect is a Solution Architect within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours of guidance to design, implement, and scale collaboration solutions across the organization. They work with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflows, define governance and operating models, and build an outcomes-driven roadmap while acting as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery, aligning stakeholders and outcomes, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, facilitating workshops, prototyping workflows, coordinating with IT/Admin, tracking milestones, and adjusting plans as needs evolve. Candidates should have 6+ years in relevant fields, experience enabling cross-functional teams, strong discovery-to-recommendation abilities, and technical skills in collaboration governance, workspace architecture, Human-Centered Design/Agile/Design Thinking, with fluency in Miro or similar platforms and near-native Japanese with business English. Miro emphasizes a diverse, collaborative culture with global benefits (equity, wellbeing, WFH gear, L&D stipend) and a mission to empower teams, plus location-specific benefits and a recruitment privacy policy.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro's MOST program, a yearly professional services subscription delivering 240 hours of expert guidance to help enterprise customers design, implement, and scale collaboration in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape a structured, outcomes-driven solution roadmap that adapts as needs change. Responsibilities include leading discovery, facilitating vision and prioritization sessions, conducting collaboration/workspace assessments, designing governance frameworks, guiding change management, coaching teams on best practices and AI workflows, facilitating workshops, building prototypes, and coordinating with IT/Admin to ensure standards and consistency. They need 6+ years in consulting/change management/Agile transformation or similar, ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar tools, and near-native proficiency in Japanese with business-level English for internal communication. What’s in it for you: global benefits including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a culture that emphasizes diversity, belonging, collaboration, and opportunities to grow, with recruitment privacy policies applying.

The Innovation Architect serves as a Solution Architect for Miro's MOST program, translating business strategy into scalable collaboration architectures and acting as a trusted advisor to business and technical stakeholders; MOST offers enterprise customers 240 hours per year of services to design, implement, and scale collaboration solutions in Miro. Responsibilities include leading discovery and aligning a MOST game plan to the 240-hour allocation, facilitating vision and prioritization sessions, conducting collaboration and workspace assessments, designing governance and operating models, guiding change management, coaching teams on best practices and AI-enabled workflows, and building lightweight prototypes and reusable templates. They collaborate with IT/Admin to standardize workspace setups and governance, provide ongoing advisory support throughout the subscription, track milestones and risks, help re-prioritize work as needs evolve, and coordinate with CSMs, Architects, and Engagement Managers to ensure consistent delivery; they also contribute to internal playbooks and stay current on Miro innovations. Primary experience requires 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar, with a proven ability to lead structured discovery, enable cross-functional teams, and define actionable recommendations; technical skills include collaboration governance, workspace architecture, human-centered design and familiarity with Miro or similar tools, plus strong communication and near-native Japanese and business English. The role sits within Miro's culture of belonging and collaboration, with global benefits (equity, wellbeing, WFH equipment, and an L&D stipend) and location-specific variations; Miro is a visual workspace powering collaboration for over 100M users, and the company emphasizes diversity and inclusion, with recruitment privacy policy applicable.

The Innovation Architect serves as a Solution Architect for collaboration within Miro’s MOST program, translating business strategy into scalable collaboration architectures, governance, and an outcomes‑driven roadmap that adapts as customer needs evolve. MOST is a yearly enterprise services subscription providing 240 hours of guidance to design, implement, and scale Miro-based collaboration across teams, functions, and geographies. Responsibilities include leading discovery, facilitating vision and prioritization, conducting collaboration and workspace assessments, designing governance and operating models, guiding change management, coaching on best practices and AI workflows, building prototypes and templates, and ensuring ongoing alignment with milestones and outcomes. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams, familiarity with governance frameworks and workspace architecture, fluency in Miro (preferred) or similar tools, and near-native Japanese with business English proficiency. Benefits include global programs, growth opportunities, and a culture of collaboration and belonging at Miro, with emphasis on staying current with innovations and AI features to uplift customer guidance.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers all leveraging agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, delivering analytics for adoption and ROI, and leading change management, scaling with internal champions and Centers of Excellence, and co-facilitating quarterly business reviews. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven experience in workflow optimization and change management, analytics-driven decision making, executive-level facilitation, familiarity with collaboration tooling, and native-level Japanese with business English; Japanese market experience is advantageous. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, set against Miro’s diverse, inclusive culture and mission to empower teams to create the next big thing.

Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with Japan identified as a fast-growing, high-touch market that requires local leadership, cultural fluency, and strong cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan, is the senior PS leader for the region and oversees all delivery motions (MOST, Implementation, Advisory, and TAM), managing Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers. Key responsibilities include direct people leadership and talent development, setting high standards for customer engagement, capacity planning, delivery governance, and partnering across Sales, Customer Success, Product, and partners while serving as the primary escalation and decision authority for Japan. Success in the first 6–12 months entails trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, and alignment with Sales and Customer Success that supports renewals and growth. Required experience includes 8+ years in professional services or enterprise SaaS with leadership of senior practitioners, autonomous action in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering a global benefits package and a culture focused on belonging and collaboration.

The Professional Services organization at Miro focuses on ensuring Enterprise customers achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) will partner with these customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization (designing and evolving workflows across the Discover–Define–Deliver lifecycle, recommending integration strategies and automation, embedding Miro into existing systems), Technology Optimization (monitoring platform health, engagement, and feature adoption; delivering proactive, insight-driven recommendations; assessing the technical landscape to consolidate tools), Change Management & Scaling (equipping internal champions to scale adoption, supporting Centers of Excellence with governance and deployment at scale, navigating organizational change), and Strategic Alignment & Continuous Improvement (collaborating with Customer Success Managers to co-facilitate impactful QBRs and demonstrate ROI). You will provide robust adoption reporting and business outcome analytics to inform ongoing strategy and influence renewals and growth opportunities. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs, integrations, and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, and expertise in platform analytics; you must have native-level Japanese proficiency and business-level English, with Japanese enterprise market experience highly advantageous. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive environment aligned to Miro’s mission; Miro emphasizes belonging and collaboration, serves 100M+ users and 250,000+ companies, and notes a Recruitment Privacy Policy for applicants.

Miro’s Japan Professional Services delivers MOST, Implementation, Advisory, and Technical Account Management for enterprise customers, led by the Senior Manager, Professional Services Delivery – Japan, who oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. The role is the primary escalation and decision authority for Japan and is responsible for evolving global programs to reflect Japanese market expectations, cultural nuances, and regional growth needs, while partnering with Sales, Customer Success, Product, and partners to ensure delivery excellence. Key responsibilities include direct people leadership and talent development, regional capacity planning and delivery readiness, supporting renewal and expansion outcomes, and providing Japan-specific insights to global Professional Services strategy. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners; strong delivery governance, prioritization, and escalation management; ability to operate autonomously in ambiguous, fast-changing environments; fluency in English and Japanese. Preferred: experience leading Professional Services teams in Japan, familiarity with high-touch, relationship-driven enterprise delivery, experience adapting global programs to local needs, and an AI-first mindset. Miro emphasizes a diverse, inclusive culture and belonging, with global benefits including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits described on the Global Miro benefits board.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers to transform collaboration, build, and innovate using agentic AI. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption analytics, change management and scaling with internal champions and Centers of Excellence, and strategic alignment with Customer Success to co-facilitate Quarterly Business Reviews and demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and integrations, proven ability to lead adoption and change management, executive-level facilitation skills, and native-level Japanese with business-level English (Japanese market experience is advantageous). Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), values diversity and belonging, and is a visual collaboration platform serving 100M users, inviting candidates who are excited by growth, collaboration, and making an impact to apply.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) for Japan and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. Responsibilities include people leadership and talent development, setting high standards for professionalism, coaching practitioners to be trusted advisors, hiring and performance management, and building a strong local leadership bench while guiding regional capacity planning, delivery readiness, and the adaptation of global programs to reflect local market needs and revenue outcomes. The role partners with Sales, Customer Success, and Product, collaborating with partners as needed while maintaining strict quality standards to support growth, renewals, and customer confidence. In the first 6–12 months, success looks like a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear growth paths, and effective alignment of global programs to regional realities and Sales/CS leadership. Required: 8+ years in Professional Services/Consulting/Enterprise SaaS with experience leading senior practitioners, strong governance and autonomous delivery skills, and fluency in English and Japanese; preferred: prior Japan PS leadership experience and an AI-first mindset; and the role offers global benefits including equity, wellbeing, a WFH equipment stipend, and a development stipend within Miro’s diverse and inclusive culture.

The Professional Services team at Miro focuses on helping enterprise customers achieve exceptional outcomes in the Innovation Workspace by combining strategic advisory, onboarding expertise, and technical account management with agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization with platform health and adoption insights, change management and scaling through internal champions and Centers of Excellence, and strategic alignment and continuous improvement with adoption reporting and ROI analytics. Requirements include 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change initiatives and executive-level workshops, and native-level Japanese with business English; experience in the Japanese market is advantageous. Benefits include equity, wellbeing, equipment allowance, and a learning & development stipend; Miro emphasizes diversity and inclusion in a collaborative culture, serving 100M+ users, 250,000 companies, with 1,600+ employees across 13 hubs, co-headquartered in San Francisco and Amsterdam.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions in Japan (MOST, Implementation, Advisory, and TAM), directing Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers while adapting global programs to meet Japanese market expectations. Responsibilities include direct people leadership and talent development, setting high standards and coaching practitioners to be trusted advisors, partnering on hiring and performance, owning regional capacity planning and delivery readiness, driving delivery excellence to support renewals and expansions, contributing Japan-specific insights to global PS strategy, and collaborating cross-functionally with Sales, Customer Success, Product, and partners. Success in the first 6–12 months means trusted, stable delivery with strong customer feedback; a high-performing local team with clear growth paths; effective adaptation of global programs to regional realities; strong alignment with Sales and CS; and tangible contribution to global PS revenue. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners in customer-facing environments; strong delivery governance, prioritization, and escalation; ability to operate autonomously in ambiguous, fast-changing environments; fluency in English and Japanese. Preferred: experience leading PS teams in Japan, familiarity with high-touch, relationship-driven enterprise delivery, experience adapting global programs to local market needs, and an AI-first mindset with a track record of using AI to drive delivery. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and being part of a diverse team, plus Miro’s mission to empower teams to create the next big thing and a culture focused on belonging, collaboration, and inclusion.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers, powered by agentic AI and the platform. The Technical Account Manager partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include Workflow Optimization (design/evolve Discover–Define–Deliver workflows and integration strategies), Technology Optimization (monitor platform health and adoption of core/AI features), Change Management & Scaling (enable internal champions, CoEs, and scalable adoption), and Strategic Alignment & Continuous Improvement (co-facilitate QBRs and provide adoption reporting showing ROI). Requirements include 5+ years in consulting or enterprise SaaS, strong technical fluency with APIs/integrations and enterprise IT ecosystems, experience leading workflow optimization and change management, platform analytics expertise, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a diverse team, location-specific benefits, and information about Miro’s mission and commitment to belonging and inclusion.

The Senior Manager, Professional Services Delivery – Japan leads Miro's Japan Professional Services, responsible for all delivery motions (MOST, Implementation, Advisory, and TAM), directly guiding Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, and owning regional capacity planning and delivery readiness with autonomy and market-tailored execution. The role evolves global programs to reflect Japanese market expectations, serves as the primary escalation and decision authority for Japan, and contributes to global Professional Services outcomes. In the first 6–12 months, success looks like a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear standards and growth paths, effective adaptation of global programs to regional realities, and strong alignment with Sales and Customer Success. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS, with proven experience leading senior practitioners in customer-facing environments, strong delivery governance, prioritization, and escalation management, ability to operate autonomously in ambiguous, fast-changing contexts, and fluency in both English and Japanese; preferred: experience leading PS teams in Japan, familiarity with high-touch enterprise delivery, ability to adapt global programs to local market needs, and an AI-first mindset. Miro highlights a diverse, inclusive culture with global benefits (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend), invites you to join a team where collaboration and belonging matter, and offers location-specific details on benefits and life at Miro.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, staffed by strategic advisors, onboarding experts, and technical account managers who collaborate with clients using agentic AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to maximize business value by guiding workflow optimization, enabling AI-powered adoption, and embedding Miro into customers’ innovation operating models for long-term partnership. Core responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle with integration strategies and automation opportunities, technology optimization through platform health and adoption analytics, change management and scaling with CoEs and internal champions, and strategic alignment via QBRs and adoption reporting to demonstrate ROI. The position requires 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, ability to lead workflow optimization and change management, expertise in platform analytics, executive-level facilitation, familiarity with collaboration tools; and native-level Japanese plus business-level English, with Japanese market experience highly advantageous. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse team and growth opportunities, plus information about Miro as a visual collaboration platform with a mission to empower teams, a culture of inclusion, and a recruitment privacy policy.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers with autonomy to evolve global programs to fit the Japanese market. Key duties include people leadership and talent development, setting high engagement standards, coaching practitioners as trusted advisors, and partnering on hiring and performance management, while strategically owning regional capacity planning, delivery readiness, and the adaptation of global programs to reflect Japan’s needs and drive revenue through renewals and expansion. They collaborate cross-functionally with Sales, Customer Success, Product, and partners to support growth and adoption, representing Japanese customer needs in the global PS strategy and ensuring quality. In the first 6–12 months, success means a trusted, stable delivery motion across Japan with strong feedback, a high-performing local team with clear growth paths, effective program adaptations to regional realities, and strong alignment with Sales and CS driving revenue performance. Required experience includes 8+ years in Professional Services, Consulting, or Enterprise SaaS with a track record of leading senior practitioners, governance and escalation skills, autonomous operation in ambiguous environments, and fluency in English and Japanese; preferred qualifications include prior PS leadership in Japan, familiarity with high-touch enterprise delivery, experience adapting global programs, and an AI-first mindset.

- The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategy advisors, onboarding experts, and technical account managers collaborating to transform how teams collaborate and innovate using agentic AI on Miro’s platform. - The Technical Account Manager (TAM) will partner with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnerships. - Responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization and adoption analytics, change management and scaling via Centers of Excellence, and strategic alignment with Customer Success to drive impactful quarterly business reviews and measurable ROI. - Requirements include 5+ years in enterprise SaaS consulting or customer success, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change, executive facilitation skills, and native-level Japanese with business English (Japanese market experience is advantageous). - Benefits typically include equity, wellbeing support, a work-from-home equipment allowance, and a development stipend, with location-specific differences; Miro emphasizes diversity, inclusion, and belonging, a global team, and a mission to empower teams to create the next big thing, alongside a Recruitment Privacy Policy.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversees Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy to tailor global programs to meet Japanese market expectations. The role is responsible for people leadership and talent development, setting high standards, coaching senior practitioners to act as trusted advisors, and partnering with People leadership on hiring, performance management, and succession planning to build a strong local leadership bench aligned with global standards. Strategically, the role owns regional capacity planning and delivery readiness, drives delivery excellence to support renewals and expansion, identifies where global programs require regional adaptation, and contributes Japan-specific insights to global PS strategy, serving as the primary escalation and decision authority for Japan and a key contributor to global PS outcomes. It requires cross-functional collaboration with Sales, Customer Success, and Product to support growth and renewals, coordinate with partners while maintaining quality, and deliver tangible results like trusted customer relationships and strong alignment with Sales and CS leadership. Qualifications include 8+ years in Professional Services/Enterprise SaaS with leadership of senior practitioners, strong governance and autonomous operation in fast-changing environments, plus fluency in English and Japanese; preferred experience includes leading PS teams in Japan, familiarity with high-touch enterprise delivery, and an AI-first mindset; Miro offers global benefits and a mission-driven, inclusive culture.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers powered by agentic AI and Miro’s platform. As a Technical Account Manager, you partner with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models to secure long-term value and partnership. You’ll own workflow optimization across Discover–Define–Deliver, advise on integrations and automation, monitor platform health and feature adoption, lead change management for scale, and provide adoption reporting and business outcome analytics to influence strategy and renewal decisions. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency (APIs/integrations/IT ecosystems), proven ability to lead adoption and change management, capability to facilitate executive-level discussions, and native-level Japanese with business English (Japanese market experience advantageous). The role offers global benefits (equity, wellbeing, WFH stipend, learning stipend) and sits within Miro’s diverse, collaborative culture, with a mission to empower teams to create the next big thing; Miro emphasizes belonging and inclusion and has a large user base and global presence.

Miro’s Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and manages Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to tailor global programs to the Japanese market. The role is the primary escalation and decision authority for Japan and contributes to global Professional Services outcomes while evolving programs to reflect regional expectations and growth needs. Responsibilities include people leadership and talent development, setting high standards, coaching practitioners to be trusted advisors, and partnering with People leadership on hiring, performance, and succession. It also owns regional capacity planning and delivery readiness, supports revenue growth through delivery excellence, identifies where global programs require regional adaptation, and collaborates cross-functionally with Sales, Customer Success, Product, and partners while maintaining quality. Required: 8+ years in Professional Services, Consulting, or Enterprise SaaS; proven experience leading senior practitioners, strong delivery governance and autonomous operation in fast-changing environments, and fluency in English and Japanese; preferred: PS leadership experience in Japan, familiarity with high-touch enterprise delivery, ability to adapt global programs to local needs, and an AI-first mindset; plus details on benefits and company culture.

Miro's Professional Services team helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, comprising strategic advisors, onboarding experts, and technical account managers who work with customers to transform collaboration and innovation using agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise clients to maximize business value by acting as a fractional strategic advisor who guides workflow optimization, drives AI-powered adoption, and embeds Miro into customers’ innovation operating models. Responsibilities include guiding Discover–Define–Deliver workflows, recommending integration and automation opportunities, monitoring platform health and usage to deepen adoption of core and emerging AI features, and enabling scaling through change management and Centers of Excellence. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, data-driven analytics, executive-level facilitation, and native-level Japanese with business English (Japanese market experience is advantageous). Benefits include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, in a diverse, collaborative culture that aims to empower teams to create the next big thing.

The Senior Manager, Professional Services Delivery – Japan will lead all PS delivery motions (MOST, Implementation, Advisory, and TAM) and oversee teams of Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with high autonomy to tailor global programs to the Japanese market. This role is a key global PS contributor and the primary escalation and decision authority for Japan, responsible for evolving programs to reflect local expectations, culture, and growth needs while developing a strong local leadership bench. Key responsibilities include regional capacity planning and delivery readiness, supporting renewals and expansions through delivery excellence, cross-functional collaboration with Sales, Customer Success, and Product, and adapting global programs to regional realities. Required: 8+ years in professional services or enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, ability to operate autonomously in fast-changing environments, and fluency in English and Japanese; Preferred: prior PS leadership in Japan, experience with high-touch enterprise delivery, adapting global programs, and an AI-first mindset. Miro offers a global benefits package, a diverse and inclusive culture, and emphasizes its mission to empower teams, along with information about its recruitment privacy policy.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Key responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, technology optimization via platform health and adoption analytics, and change management and scaling with Centers of Excellence and governance, plus strategic alignment through QBRs and ROI-focused reporting. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency, ability to lead workflow optimization and change management, expertise in analytics, exec-facing facilitation, and native-level Japanese with business English; Japanese market experience is highly advantageous. In return, Miro offers equity, wellbeing benefits, a WFH equipment stipend, learning and development support, and a diverse, inclusive culture, with location-specific benefits available on the Global Miro benefits board.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, and TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy to tailor global programs to Japanese market expectations. Key duties include people leadership and talent development, setting high engagement standards, capacity planning and delivery readiness, supporting renewals and expansion, and serving as the primary escalation and decision authority for Japan, while collaborating closely with Sales, Customer Success, Product, and partners. In the first 6–12 months, success means trusted, stable delivery across Japan with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to regional realities, and strong alignment with Sales and CS. Required experience includes 8+ years in Professional Services, Consulting, or Enterprise SaaS, proven leadership of senior practitioners, strong governance and escalation skills, autonomous work in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan, familiarity with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset. The role sits within Miro’s mission to empower teams, emphasizing a diverse, inclusive culture with global benefits, learning opportunities, and a Recruitment Privacy Policy governing applicant data.

Zendesk is seeking an SMB Account Executive with B2B SaaS sales experience to grow the SMB base by pursuing new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. Responsibilities include driving top-line growth through new customer acquisition and account expansion, nurturing relationships for high satisfaction and retention, cross-selling to existing customers, using data and adoption history to prospect and retain, articulating Zendesk’s benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts while exceeding goals. Qualifications include a BA/BS or equivalent, at least 2 years of B2B/SaaS sales or solution engineering experience with a proven track record of exceeding targets, experience managing multi-level customer relationships, strong presentation, negotiation, and closing skills, solid prospecting abilities, an entrepreneurial mindset, industry knowledge, excellent organizational and multitasking skills, territory planning experience, and familiarity with Salesforce and Clari. The role adopts a Hybrid work model with partial in-office requirements (schedule set by the manager) to foster connection and collaboration while providing remote flexibility, reflecting Zendesk’s focus on delivering exceptional customer experiences and human connections. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI screening may be used in candidate evaluation; accommodations for applicants with disabilities or disabled veterans are available upon request.

Zendesk is hiring a Manager of Customer Success to lead up to 10 CSMs in the high and medium touch segments, with the goal of making customers successful, increasing retention, and turning them into advocates. The role requires building a team that blends financial acumen, technical product knowledge, and data-driven experimentation, led by a people-first leader who fosters learning and continuous reinvention. The overarching objectives are to maximize team performance and customer outcomes, cultivate AI fluency within the team, and contribute to the Japan and APAC GTM strategy, including leading an AI-first revolution in success. Key responsibilities include hiring and developing the team, accelerating product and AI proficiency, setting clear goals and KPIs, attending customer meetings, coaching with Gong, and managing churn, expansion, forecasting, and cross-functional initiatives with strong operational discipline. Requirements include 9+ years in Customer Success or related roles with 5+ years of people management, strong AI/data and financial acumen, cross-functional collaboration, data-driven decision making, adaptability, and a hybrid in-office/work-from-home arrangement; Zendesk is an equal opportunity employer committed to diversity.

The AI Specialist, Customer Success at Zendesk is a hands-on customer advisory role dedicated to accelerating business value from Zendesk’s AI agents by collaborating with executives, experience leaders, admins, and product teams to maximize ROI. The overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation across customers. Responsibilities include end-to-end ownership of the customer journey, serving as the technical authority on AI agents and integrations, driving adoption across the AI journey, analyzing performance metrics to anticipate risks and opportunities, and pursuing whitespace opportunities for expansion and renewals. Qualifications require 5+ years in customer success or related roles, enterprise SaaS go-to-market experience, a bachelor’s degree, ability to explain AI concepts to technical and executive audiences, and proficiency in Japanese (full professional) and English (professional working), plus strong relationship, program management, analytics, and cross-functional influence. The role is hybrid with part of the week in the local office, the in-office schedule being determined by the hiring manager; Zendesk emphasizes diversity and equal opportunity, may use AI screening in applications, and offers accommodations for applicants with disabilities.

The Senior Commercial Account Executive for Zendesk's Japanese team will lead and develop a subset of Commercial accounts, create new business and expansion opportunities, and collaboratively define a GTM strategy with the larger Zendesk team. Responsibilities include developing detailed multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Zendesk’s Channels and Alliances teams, adhering to the Zendesk sales process, and coordinating with Solution Architecture to influence product direction by capturing customer feedback. Requirements include at least 6+ years in enterprise software or SaaS with strong experience selling in the Japan market, a track record of selling to VP and C-level executives, managing and closing complex sales cycles, consistent over-achievement against targets, and excellent verbal and written communication skills; travel willingness and agility experience are also expected. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in hiring, and provides reasonable accommodations for applicants with disabilities; interested applicants can request accommodations via email.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, targeting Enterprise and Mid-Market executives and convincing C-level and director-level buyers of the software’s technical merits. They serve as the technical bridge between Sales, Marketing, and Product, owning the primary technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFIs/RFPs to solutions, and strong communication, presentation, and writing skills, with experience in pilots/PoCs and knowledge of web technologies and SaaS; a bachelor’s degree is required, travel is required, and a willingness to work in a fast-paced startup environment with multiple roles is necessary. Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk offers a hybrid work model, emphasizes fairness and inclusion, may use AI screening in applicant evaluation, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendeskは世界有数のカスタマーエクスペリエンス・サポートのプラットフォームであり、速いペースの環境でテクノロジーセールスのキャリアを積みたい人を募集しています。 本ポジションは、日本国内の見込み顧客に対するアウトバウンド営業を行い、セールス・プロダクトマネージャーやマーケティングなど社内ステークホルダーと協力して、日本のセールスパイプラインの開発に大きく貢献します。 主な責務は、見込み顧客へ積極的にアプローチし課題を理解、戦略的にターゲットを発見してパイプラインを構築・管理し、トップクラスのカスタマーエクスペリエンスを提供することです。 資格条件にはエンタープライズおよびコマーシャル部門のビジネス開発経験（特に日本の見込み顧客を扱った経験）、IT業界経験、営業関連環境での最低年数、コミュニケーション能力・対人スキル・日本語母語レベルと英語読解力、学士号取得が望ましいことが含まれます。 福利厚生には民間健康保険、在宅勤務サポート、携帯・ネット回線手当、社員株式購入プラン、職能開発手当、リチャージフライデー（月1回の金曜休み）、ハイブリッド勤務、ダイバーシティ推進と公平性、AIを用いた審査の可能性と合理的配慮の提供などが挙げられます。