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The Professional Services team at Miro partners with Customer Success, Product, and Engineering to deliver high-impact, AI-powered solutions for Enterprise customers in the Innovation Workspace. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration for enterprise clients. Key responsibilities include redesigning Discover–Define–Deliver workflows with AI, enabling API/integration optimization, driving adoption and governance at scale, supporting Centers of Excellence, and delivering data-driven Quarterly Business Reviews to translate platform data into measurable ROI. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools or automation, strong fluency with APIs and IT ecosystems, change management at scale, and the ability to facilitate executive-level discussions, with native-level Japanese and business English; Japanese market experience is advantageous. Miro offers global benefits (including equity, wellbeing perks, equipment allowance, and a learning stipend) and a diverse, inclusive culture, with a visual workspace used by 100M+ users and 1,600+ employees across 13 hubs.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve exceptional outcomes in the Innovation Workspace using agentic AI and Miro’s platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor, operating with autonomy to guide workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI into enterprise workflows. You’ll redesign and optimize Discover–Define–Deliver workflows, guide AI-enabled ways of working, support API/integration strategies, monitor platform health, reduce tool fragmentation, and lead change management, governance, and scaling through Centers of Excellence, plus deliver data-driven QBRs. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong API/integration fluency, experience with workflow transformation and change management, proactive ownership, executive facilitation, native Japanese and business English, with Japanese market experience highly advantageous. The role offers global benefits such as equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, along with Miro’s commitment to belonging, diversity, and an inclusive culture.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by partnering with Customer Success, Product, and Engineering to deliver high-impact AI-powered solutions. The Technical Account Manager (TAM) is a strategic, customer-facing role that partners with Enterprise clients to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration, and embedding Miro’s AI into enterprise workflows. Key responsibilities include redesigning Discover–Define–Deliver workflows, driving AI-driven adoption and prompt engineering, supporting API integrations, monitoring platform health and usage to improve adoption, enabling scale through Centers of Excellence, and delivering data-driven quarterly business reviews with measurable ROI. Required qualifications include 5+ years in enterprise SaaS customer-facing roles, technical fluency with APIs and integrations, experience leading workflow transformation and change management, executive-facing facilitation skills, and native-level Japanese with business English; experience in the Japanese market is advantageous, plus a continuous learning mindset. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), and Miro emphasizes diversity, inclusion, and a mission to empower teams to create the next big thing, with a culture of collaboration and belonging.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve exceptional outcomes through the Innovation Workspace, supported by a team of strategic advisors, onboarding experts, and technical account managers powered by agentic AI. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration while embedding Miro’s AI into enterprise processes. Responsibilities include redesigning and optimizing workflows across the Discover–Define–Deliver lifecycle, guiding AI-driven ways of working (prompt engineering, automation), recommending integration strategies, and monitoring platform health to drive adoption and ROI, plus enabling scaling, governance, and change initiatives across regions and CoEs. Qualifications include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, proven ability to lead transformation at scale, data-driven decision-making, executive facilitation, autonomy, native Japanese and business English proficiency, with Japanese market experience advantageous and a continuous learning mindset. What’s in it for you: a global benefits package including equity, wellbeing, a work-from-home equipment allowance, and a learning stipend; a diverse, collaborative culture centered on belonging and innovation; location-specific benefits, and recruitment privacy policy governing applicant data.

The Professional Services team at Miro helps Enterprise customers achieve outcomes in the Innovation Workspace by partnering with Customer Success, Product, and Engineering and leveraging AI-powered capabilities on the Miro platform. The Technical Account Manager is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration to maximize business value and embed AI into enterprise processes. Key responsibilities include redesigning workflows across Discover–Define–Deliver, enabling AI-driven ways of working, integrating Miro via APIs, monitoring platform health, and leading change management and governance through Centers of Excellence and quarterly business reviews. Requirements include 5+ years in enterprise customer-facing roles, experience with AI tools or automation (preferred), strong API/integration fluency, ability to lead large-scale adoption and change, exec-level facilitation, and native Japanese with business English proficiency, plus a proactive, independent work style. Benefits include equity, wellbeing support, a WFH equipment allowance, an Learning & Development stipend, and a culture that emphasizes diversity and belonging, with recruitment privacy policies applying.

The Professional Services organization at Miro partners with Enterprise customers to achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) role serves as a trusted technical advisor guiding workflow transformation, AI-driven adoption, and long-term platform integration. TAMs redesign and optimize workflows across the Discover–Define–Deliver lifecycle, guide AI-enabled ways of working (including prompt engineering and automation opportunities), and recommend integration strategies to drive efficiency and business impact, while also supporting technology optimization via APIs and integrations and monitoring platform health. They lead change management and scaling by equipping internal champions, supporting Centers of Excellence, governing deployment models, and delivering data-driven quarterly business reviews in partnership with Customer Success to translate platform data into measurable ROI and continuous improvement. Required qualifications include 5+ years in enterprise SaaS-facing roles, hands-on experience with AI tools or automation, strong fluency with APIs and IT ecosystems, ability to lead transformation at scale, data-driven decision making, executive facilitation, independent work, native-level Japanese and business-level English, with Japanese market experience highly advantageous. The role offers global benefits (equity, wellbeing, equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, and a mission to empower teams to create the next big thing, underpinned by recruitment privacy policies.

The Professional Services team at Miro partners with Enterprise customers and cross-functional teams to deliver high-impact AI-enabled solutions in the Innovation Workspace, and the Technical Account Manager (TAM) role is a highly strategic, autonomous, customer-facing position guiding workflow transformation and long-term platform integration. In this role you will redesign Discover–Define–Deliver workflows, drive AI-driven adoption (including prompt engineering and automation), and propose integration strategies to improve alignment, efficiency, and business impact, while shaping how Miro’s AI is embedded into enterprise processes. You will also handle Technology Optimization—integrating Miro with customer ecosystems via APIs and integrations, monitoring platform health and usage, reducing tool fragmentation, and partnering with internal teams to scale adoption and governance through Centers of Excellence and change initiatives. You’ll need 5+ years in enterprise-focused roles, strong technical fluency with APIs and IT ecosystems, experience in workflow transformation and change management, data-driven decision-making, executive-level facilitation, and native-level Japanese with business English; Japanese market experience is advantageous and a continuous learning mindset is essential. The role offers global benefits including equity, wellbeing support, work-from-home equipment allowance, and a development stipend, within Miro’s diverse, inclusive culture that aims to empower teams to create the next big thing; Miro serves over 100M users and 250,000 companies, with 1,600+ employees across 13 hubs, and emphasizes belonging and collaboration, plus information about recruitment privacy.

The Professional Services team at Miro partners with Customer Success, Product, and Engineering to help enterprise customers achieve outcomes in the Innovation Workspace, powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration across Discover–Define–Deliver with end-to-end ownership. You’ll redesign and optimize customer workflows, drive AI adoption (including prompt engineering and automation), recommend integration strategies, and ensure seamless ecosystem integrations while monitoring health and reducing tool fragmentation. You’ll lead change management at scale, enable Centers of Excellence, deliver quarterly business reviews with data-driven ROI, and collaborate with Success Managers to translate platform data into actionable outcomes; requirements include 5+ years in enterprise SaaS, API/integration fluency, exec-level facilitation, native Japanese and business English, with Japanese market experience as a plus. Miro offers a global benefits package, a diverse and collaborative culture that emphasizes inclusion and belonging, and location-specific benefits, details of which are available on the benefits board.

The Professional Services team at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve outcomes with the Innovation Workspace, including strategic advisors, onboarding experts, and technical account managers who enable AI-powered collaboration on Miro’s platform. The Technical Account Manager (TAM) role is a highly strategic, customer-facing position to guide workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI capabilities into enterprise processes from discovery to delivery. You’ll redesign Discover–Define–Deliver workflows, guide AI-enabled ways of working, advise on integration strategies, optimize platform health and adoption, and lead change management and Centers of Excellence to scale deployment and governance. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong technical fluency with APIs/integrations, experience in workflow transformation and data-driven decision making, ability to facilitate executive discussions, a proactive independent mindset, native Japanese and business-level English, and preferred experience with AI tools/prompt engineering. What’s in it for you includes global benefits like equity, wellbeing, WFH stipend, and Learning & Development stipend, a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, along with a Recruitment Privacy Policy note.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to deliver AI-powered, high-impact solutions for Enterprise customers through the Innovation Workspace, supported by a global team of strategic advisors, onboarding experts, and technical account managers. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI into enterprise workflows from discovery to delivery. Responsibilities include workflow optimization across Discover–Define–Deliver, advising on AI-enabled ways of working, API/integration strategies, monitoring platform health, reducing tool fragmentation, enabling Centers of Excellence, and leading governance and change management to scale adoption and drive measurable ROI. Requirements include 5+ years in enterprise SaaS consulting or customer-facing roles, hands-on AI/tools experience, strong fluency with APIs and enterprise IT ecosystems, experience leading transformation at scale and executive-level workshops, data-driven decision-making, independent work style, native-level Japanese with business English, and advantageous experience in the Japanese market. What’s in it for you includes a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, plus a diverse, inclusive team and opportunities to grow at Miro, with location-specific benefits and a Recruitment Privacy Policy.

- The Innovation Architect is a Solution Architect for Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures inside Miro and to shape an outcomes-driven roadmap with governance and enablement. - MOST offers 240 hours per year of services to help design, implement, and scale collaboration solutions across teams, functions, and geographies, with the Architect serving as a trusted advisor to both business and technical stakeholders. - Key responsibilities include leading discovery, alignment sessions, governance design, change-management guidance, coaching on Miro best practices and AI workflows, building prototypes and templates, facilitating workshops, and tracking milestones while flagging risks. - Requirements encompass 6+ years in consulting/change management/Agile transformation or related fields, ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and workspace architecture, experience with Human-Centered Design/Design Thinking, fluency in Miro (or similar platforms), and near-native Japanese with business English. - Benefits include a global package (equity, wellbeing benefits, WFH equipment allowance, and an L&D stipend) and a diverse, collaborative culture; Miro emphasizes belonging and supports its large user base of 100M+ users and 250,000+ companies.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour-per-year enterprise professional services subscription to help design, implement, and scale collaboration solutions in Miro across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with needs, serving as trusted advisors to both business and technical stakeholders. Key activities include leading discovery aligned to the 240-hour allocation, facilitating vision and prioritization sessions, conducting assessments, designing governance frameworks, guiding change-management initiatives, coaching on best practices and AI workflows, facilitating workshops, building prototypes and templates, partnering with IT/Admin to standardize, recommending process optimizations, providing ongoing advisory support, tracking milestones, flagging risks, and collaborating with CSMs, Architects, and Engagement Managers. Requirements include 6+ years in consulting/change management/Agile transformation/digital collaboration or similar, experience enabling cross-functional teams, ability to map workflows and diagnose adoption barriers, familiarity with collaboration governance and workspace lifecycle, knowledge of Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar platforms, strong communication and facilitation skills, adaptability, and near-native Japanese with business-level English. What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an Learning & Development stipend, plus a diverse, inclusive culture aligned with Miro’s mission to empower teams, with location-specific benefits and a Recruitment Privacy Policy referenced by the company.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, partnering with customers to translate business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. MOST provides 240 hours per year of services to help enterprise customers design, implement, and scale collaboration solutions in Miro, and the architect leads discovery, visioning, alignment, and prioritization to create a structured plan that fits those hours and desired outcomes. Key duties include conducting collaboration, workflow, and workspace assessments; designing governance frameworks, lifecycle management, and change-management plans; building prototypes and templates; coaching teams on best practices, AI workflows, and adoption; and tracking milestones while flagging risks and guiding re-prioritization. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields; ability to map workflows, diagnose adoption barriers, enable cross-functional teams, familiarity with governance/workspace architecture; experience with Human-Centered Design, Design Thinking, or innovation frameworks; fluency in near-native Japanese and business-level English. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, 1,600+ employees; the company emphasizes belonging and inclusion and offers global benefits (equity, wellbeing, WFH equipment, L&D stipend), with a Recruitment Privacy Policy guiding applicant data handling.

The Innovation Architect in Miro's MOST program acts as a Solution Architect for collaboration and ways of working, translating customer business strategy into scalable Miro-focused architectures and governing models within MOST’s 240 hours per year of ongoing professional services for enterprise clients. They lead discovery, facilitate alignment and prioritization, assess collaboration workflows and workspaces, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with customer needs, acting as trusted advisors to both business and technical stakeholders. They design end-to-end collaboration solutions, run change management activities, coach teams on best practices and templates, facilitate workshops across Agile, product development, and strategy, build lightweight prototypes, and partner with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting/change management/Agile transformation or digital collaboration, ability to synthesize insights into actionable recommendations, cross-functional enablement experience, familiarity with governance frameworks, human-centered design/Design Thinking, fluency in Miro (or similar tools), and near-native Japanese with business English. What’s in it for you: a global benefits package including equity, wellbeing, equipment allowance, and an L&D stipend, plus a diverse, inclusive culture; Miro emphasizes belonging and a global mission to empower teams, with a Recruitment Privacy Policy governing applicants' data.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours of guidance to design, implement, and scale Miro-based collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery, facilitating alignment sessions, conducting governance and workspace assessments, guiding change management, coaching best practices, prototyping templates, partnering with IT to reduce tool sprawl, tracking milestones, and ensuring hours are used strategically. Requirements are 6+ years in consulting, change management, Agile transformation, or digital collaboration, the ability to lead structured discovery and map workflows, familiarity with governance frameworks and workspace architecture, and fluency in Japanese and business English. Benefits include a global package with equity, wellbeing support, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture at Miro.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, which provides 240 hours per year of enterprise services to help design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape a structured, outcomes-driven solution roadmap. They operate as trusted advisors to business and technical stakeholders, delivering end-to-end solutions by combining process design, workspace architecture, governance, and enablement to ensure measurable value from Miro. Responsibilities include leading discovery, facilitating alignment sessions, assessing collaboration and workspace readiness, implementing governance, guiding change management, coaching on best practices and AI workflows, prototyping templates, and tracking progress against milestones while re-prioritizing as needs evolve. Requirements include 6+ years in consulting/change management/Agile/digital collaboration, experience enabling cross-functional teams, familiarity with governance/workspace architecture, proficiency with Miro or similar platforms, strong communication, and near-native Japanese with business English; benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with a culture focused on belonging and inclusion.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, delivering 240 hours per year of ongoing, enterprise-grade guidance to help customers design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption issues, design governance and operating models, and craft an outcomes-driven roadmap while serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery and alignment sessions, conducting workflow and workspace assessments, building governance structures, guiding change management, coaching teams on best practices and AI-enabled workflows, prototyping, and tracking progress against milestones while flagging risks. Required qualifications include 6+ years in consulting/change management/Agile/digital collaboration, proven cross-functional enablement, familiarity with governance frameworks and workspace architecture, experience with Human-Centered Design or Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Benefits cover global programs including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing diversity and belonging and inviting applicants to learn more about life at Miro.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription that provides enterprise customers 240 hours per year to design, implement, and scale collaboration in Miro across teams and geographies, and they translate business strategy into scalable collaboration architectures with an outcomes-driven roadmap. They act as trusted advisors to both business and technical stakeholders, designing end-to-end collaboration solutions by integrating process design, workspace architecture, governance, and enablement to deliver measurable value from Miro. Responsibilities include leading discovery aligned to the MOST plan, facilitating vision and prioritization, conducting workflow and workspace assessments, designing governance and change-management programs, prototyping templates and reusable workflows, coaching on best practices and AI-enabled workflows, and partnering with IT to standardize setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance, design thinking, and agile methodologies, fluency in Miro (or similar platforms), near-native Japanese with business English for internal communication, and strong communication and stakeholder-management skills. Benefits include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; the description also highlights Miro’s mission, global presence, and commitment to belonging, and notes that location-specific benefits vary and can be found on the Global Miro benefits board.

The Innovation Architect is a Solution Architect for collaboration within Miro's MOST program, providing enterprise customers with 240 hours/year of services to design, implement, and scale collaboration solutions across teams and geographies, translating business strategy into scalable Miro architectures and governance. They lead discovery, align on outcomes, and create a structured MOST game plan, run vision and prioritization sessions, assess workflows, and deliver a roadmap that evolves with customer needs while guiding change management and adoption milestones. Responsibilities include designing governance frameworks (workspace structure, naming, access, lifecycle, templates), prototyping templates and workflows, coaching on Miro best practices and AI workflows, facilitating workshops across Agile, product development, and strategy, and partnering with IT to standardize workspace setup and reduce tool sprawl. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; ability to lead structured discovery and cross-functional enablement; familiarity with collaboration governance and platforms (Miro preferred, or Figma, Lucid, Jira, Confluence); strong communication and stakeholder management; near-native Japanese and business-level English. What’s in it for you includes a global benefits package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend; you’ll work in a diverse, inclusive environment aligned with Miro’s mission, and recruitment privacy policy applies.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription delivering 240 hours of guidance to help enterprise customers design, implement, and scale collaboration in Miro across functions and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap as trusted advisors to business and technical stakeholders. Key responsibilities include leading discovery, facilitating alignment and prioritization sessions, performing collaboration and workspace assessments, implementing governance frameworks, guiding change-management initiatives, coaching on best practices and AI-enabled workflows, building prototypes and templates, and coordinating with IT to standardize standards and reduce tool sprawl. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar, a track record of enabling cross-functional teams to adopt new tools, familiarity with collaboration governance and workspace architecture, knowledge of Human-Centered Design/Design Thinking/Agile frameworks, fluency in Miro (preferred) or similar platforms, and near-native Japanese with business-level English. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging as part of its global culture and recruitment privacy policy.

Zendesk is hiring a high-performing Senior Commercial Account Executive for the Japanese team to provide sales leadership and shape the platform experience for Zendesk’s most visible customers. The role involves leading a subset of commercial accounts, developing new business and expansion opportunities, collaborating on GTM strategy with the wider Zendesk team, and creating multi-year account plans aligned to quarterly execution, while building CXO relationships and a partner ecosystem with Channels and Alliances. You will follow Zendesk’s sales process, track key activities, and work with the Solution Architecture team to influence product direction through structured industry forums for customer feedback. Requirements include 5+ years of enterprise SaaS sales experience (CX experience preferred), proven success selling in Japan and to VP/C-level executives in the Mid Market/Commercial segment, experience closing complex sales cycles, strong communication and presentation skills, and willingness to travel. The role offers a Hybrid work arrangement with part of the week in the office, and Zendesk emphasizes diversity, equality, and inclusion, along with AI screening notices and accommodations for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.