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The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve business outcomes through the company's Advanced AI Agents. This position requires collaboration across various organizational levels to ensure customers derive value from their investment in Zendesk AI solutions. Key responsibilities include driving AI adoption, proactive customer engagement, and fostering strong relationships with customer leaders. Candidates should have experience in customer success, especially in enterprise technology, and be skilled in demonstrating AI's business value to diverse stakeholders. The role also calls for proficiency in Japanese and English, with the flexibility to work in a hybrid model.

The Platform Architect for Zendesk AI plays a vital role in overseeing all technical and competitive aspects of the customer engagement platform, requiring both sales focus and technical proficiency. This position demands successful experience in selling to enterprise and mid-market executives, as well as a strong ability to present technical concepts to non-technical audiences. The Architect will collaborate with various teams, delivering technical demonstrations, workshops, and supporting customer trials. Essential qualifications include experience with software solutions, knowledge of web technologies, superior communication skills, and proficiency in both Japanese and English. The role offers a hybrid work experience, emphasizing teamwork and flexibility while ensuring equal opportunity in employment practices.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.