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Zendesk is seeking an SMB Account Executive to grow its SMB SaaS base by acquiring new customers, expanding accounts, and building broad cross-functional relationships to drive revenue aligned with customers’ goals. Responsibilities include driving top-line revenue, nurturing relationships for high satisfaction and retention, cross-selling products, using data and customer history to prospect and retain, articulating Zendesk’s value, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering forecasts while exceeding targets and KPIs. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of beating targets, experience managing multi-level relationships, strong presentation/negotiation/closing skills, prospecting ability, an entrepreneurial mindset, industry knowledge, excellent organization and multitasking, and proficiency with Salesforce and Clari. The role follows a Hybrid work model with mandatory in-office time at least part of the week, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.