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Zendesk is seeking an SMB Account Executive with B2B SaaS sales experience to grow the SMB base by pursuing new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. Responsibilities include driving top-line growth through new customer acquisition and account expansion, nurturing relationships for high satisfaction and retention, cross-selling to existing customers, using data and adoption history to prospect and retain, articulating Zendesk’s benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts while exceeding goals. Qualifications include a BA/BS or equivalent, at least 2 years of B2B/SaaS sales or solution engineering experience with a proven track record of exceeding targets, experience managing multi-level customer relationships, strong presentation, negotiation, and closing skills, solid prospecting abilities, an entrepreneurial mindset, industry knowledge, excellent organizational and multitasking skills, territory planning experience, and familiarity with Salesforce and Clari. The role adopts a Hybrid work model with partial in-office requirements (schedule set by the manager) to foster connection and collaboration while providing remote flexibility, reflecting Zendesk’s focus on delivering exceptional customer experiences and human connections. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI screening may be used in candidate evaluation; accommodations for applicants with disabilities or disabled veterans are available upon request.

Zendesk is hiring a Manager of Customer Success to lead up to 10 CSMs in the high and medium touch segments, with the goal of making customers successful, increasing retention, and turning them into advocates. The role requires building a team that blends financial acumen, technical product knowledge, and data-driven experimentation, led by a people-first leader who fosters learning and continuous reinvention. The overarching objectives are to maximize team performance and customer outcomes, cultivate AI fluency within the team, and contribute to the Japan and APAC GTM strategy, including leading an AI-first revolution in success. Key responsibilities include hiring and developing the team, accelerating product and AI proficiency, setting clear goals and KPIs, attending customer meetings, coaching with Gong, and managing churn, expansion, forecasting, and cross-functional initiatives with strong operational discipline. Requirements include 9+ years in Customer Success or related roles with 5+ years of people management, strong AI/data and financial acumen, cross-functional collaboration, data-driven decision making, adaptability, and a hybrid in-office/work-from-home arrangement; Zendesk is an equal opportunity employer committed to diversity.

The AI Specialist, Customer Success at Zendesk is a hands-on customer advisory role dedicated to accelerating business value from Zendesk’s AI agents by collaborating with executives, experience leaders, admins, and product teams to maximize ROI. The overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation across customers. Responsibilities include end-to-end ownership of the customer journey, serving as the technical authority on AI agents and integrations, driving adoption across the AI journey, analyzing performance metrics to anticipate risks and opportunities, and pursuing whitespace opportunities for expansion and renewals. Qualifications require 5+ years in customer success or related roles, enterprise SaaS go-to-market experience, a bachelor’s degree, ability to explain AI concepts to technical and executive audiences, and proficiency in Japanese (full professional) and English (professional working), plus strong relationship, program management, analytics, and cross-functional influence. The role is hybrid with part of the week in the local office, the in-office schedule being determined by the hiring manager; Zendesk emphasizes diversity and equal opportunity, may use AI screening in applications, and offers accommodations for applicants with disabilities.

The Senior Commercial Account Executive for Zendesk's Japanese team will lead and develop a subset of Commercial accounts, create new business and expansion opportunities, and collaboratively define a GTM strategy with the larger Zendesk team. Responsibilities include developing detailed multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Zendesk’s Channels and Alliances teams, adhering to the Zendesk sales process, and coordinating with Solution Architecture to influence product direction by capturing customer feedback. Requirements include at least 6+ years in enterprise software or SaaS with strong experience selling in the Japan market, a track record of selling to VP and C-level executives, managing and closing complex sales cycles, consistent over-achievement against targets, and excellent verbal and written communication skills; travel willingness and agility experience are also expected. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in hiring, and provides reasonable accommodations for applicants with disabilities; interested applicants can request accommodations via email.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, targeting Enterprise and Mid-Market executives and convincing C-level and director-level buyers of the software’s technical merits. They serve as the technical bridge between Sales, Marketing, and Product, owning the primary technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFIs/RFPs to solutions, and strong communication, presentation, and writing skills, with experience in pilots/PoCs and knowledge of web technologies and SaaS; a bachelor’s degree is required, travel is required, and a willingness to work in a fast-paced startup environment with multiple roles is necessary. Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk offers a hybrid work model, emphasizes fairness and inclusion, may use AI screening in applicant evaluation, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendeskは世界有数のカスタマーエクスペリエンス・サポートのプラットフォームであり、速いペースの環境でテクノロジーセールスのキャリアを積みたい人を募集しています。 本ポジションは、日本国内の見込み顧客に対するアウトバウンド営業を行い、セールス・プロダクトマネージャーやマーケティングなど社内ステークホルダーと協力して、日本のセールスパイプラインの開発に大きく貢献します。 主な責務は、見込み顧客へ積極的にアプローチし課題を理解、戦略的にターゲットを発見してパイプラインを構築・管理し、トップクラスのカスタマーエクスペリエンスを提供することです。 資格条件にはエンタープライズおよびコマーシャル部門のビジネス開発経験（特に日本の見込み顧客を扱った経験）、IT業界経験、営業関連環境での最低年数、コミュニケーション能力・対人スキル・日本語母語レベルと英語読解力、学士号取得が望ましいことが含まれます。 福利厚生には民間健康保険、在宅勤務サポート、携帯・ネット回線手当、社員株式購入プラン、職能開発手当、リチャージフライデー（月1回の金曜休み）、ハイブリッド勤務、ダイバーシティ推進と公平性、AIを用いた審査の可能性と合理的配慮の提供などが挙げられます。