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The job description is for a Staff Software Engineer who will work within a team to deliver high-quality code, focusing on the development and enhancement of RESTful and RPC-based APIs. Key responsibilities include creating reusable code, optimizing application performance, implementing security measures, designing data storage solutions, and conducting code reviews. Candidates should have at least five years of back-end development experience, proficiency in programming languages such as Go, Python, or Java, and familiarity with cloud technologies like Kubernetes and Docker. The role is hybrid, requiring some in-office attendance while also allowing for remote work flexibility. Zendesk emphasizes inclusivity and provides equal opportunity to all applicants, ensuring a supportive work environment.

Zendesk QA is seeking innovative experts to join their team in developing AI solutions to enhance customer service experiences. The position involves collaborating with scientists, engineers, and product managers within a multi-functional team to create AI-driven features that streamline repetitive tasks. Candidates should possess at least six years of experience in software development or data engineering, with a strong proficiency in Python and SQL. The role is hybrid, requiring some presence in the Estonia office, and candidates should be comfortable working independently in a remote environment. Zendesk values diversity and inclusion in the workplace and is committed to providing a fulfilling work experience for its employees.

Zendesk is seeking a Senior BI Engineer to join their QA team, focusing on building impactful, customer-facing dashboards using data architecture and engineering skills. The role involves collaborating with cross-functional teams to ensure that dashboard development aligns with business goals and user needs. Responsibilities include designing dashboards with LookML, defining key business metrics, integrating data sources, optimizing data models, and maintaining ETL processes. Candidates should have over three years of relevant experience in data engineering or analytics, proficiency in Looker and SQL, and a strong understanding of data modeling principles. Zendesk offers a hybrid work environment and is committed to diversity and inclusion in the workplace.