Zendesk describes its customer-experience software and a collaborative, fast-prototyping design culture, with the Product Designer for QA shaping a best-in-class QA platform and AI-driven quality insights. The role involves collaborating mainly with teams in Estonia, Portugal, Poland and Denmark, plus distributed teams across EMEA, AMER, and APAC to deliver an end-to-end QA experience. Daily duties include owning QA-focused design, partnering with product and engineering to develop new QA capabilities, working with cross-functional teams, designing interaction models and hi-fidelity mocks, and presenting solutions to partners and senior executives. Requirements include 3+ years of SaaS design experience (QA product a plus), experience with designing LLM integrations and AI workflows, ability to operate in a technical environment, and a proactive, rapid-prototyping design approach. The role follows a hybrid in-office schedule with part-time attendance at a local office, requires a portfolio submission, and Zendesk is an equal-opportunity employer committed to diversity, inclusion, and accommodations, while noting that AI screening may be used in the hiring process.
