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The job description outlines the role of a Senior Solutions Architect who will act as a key technical expert during the pre-sales process at Zendesk. Responsibilities include providing technical support to the sales team, creating professional service estimates, and articulating complex technical concepts to various audiences. Candidates should have over six years of customer-facing experience, hands-on experience with cloud-based solutions, and strong knowledge of cloud technologies, particularly Amazon Connect. Exceptional communication skills and the ability to translate business objectives into technical solutions are essential. This position offers a hybrid work experience, emphasizing collaboration and inclusivity while allowing for remote work flexibility.