Category:
Product Support
Figma is expanding its team to make design accessible and efficient for all, providing tools that enhance collaboration among product teams. The Enterprise Support Specialist role involves working closely with the Enterprise Support Manager to elevate support for Figma's top customers, requiring fluency in Korean and English. Responsibilities include diagnosing customer issues, guiding organizations through complex configurations, and advocating for users' needs within the company. Candidates should have at least two years of experience in technical support, strong consultative communication skills, and a commitment to empathetic problem-solving. Figma values diversity and encourages applicants from various backgrounds, offering accommodations for individuals with disabilities during the application process.
