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Zendesk is seeking a Senior Account Executive to grow its Commercial/Mid-Market business in Indonesia, building a pipeline and closing net-new logos in a B2B SaaS context while supporting Zendesk’s mission to power exceptional service. The role focuses on acquiring new commercial customers, expanding existing relationships, and cross-selling additional products to maximize account revenue and satisfaction. You’ll lead complex, competitive sales cycles, leverage data and customer insights to improve prospecting and retention, and maintain a robust forecast to exceed quarterly and annual targets. Requirements include a BA/BS, 8+ years of B2B SaaS sales (preferably in the Customer Experience space), bilingual English and Bahasa Indonesia, proven pipeline development, experience selling to VP/C-level executives, and familiarity with tools like Salesforce or Clari, with the ability to travel as needed. The position offers a hybrid work model with partial on-site presence at a local office and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in the Greater China Region to drive new-business growth in B2B SaaS for Customer Experience, primarily targeting Mandarin-speaking customers. This is a new business–heavy, individual-contributor role focused on building a personal pipeline, closing net-new logos, and expanding the Commercial/Mid-Market base while deepening existing partnerships. Responsibilities include driving revenue, managing relationships for retention and strategic partnerships, cross-selling, leveraging data and customer intents, and leading complex sales cycles with value-based messaging to exceed targets. Qualifications require a BA/BS, 8+ years in B2B SaaS sales (CX experience preferred), Mandarin and/or Cantonese fluency, proven pipeline creation, experience selling to VP/C-level executives, travel up to 50%, and familiarity with Salesforce/Clari. The role offers a hybrid work model, emphasizes diversity and inclusion, notes potential AI screening, and Zendesk is an equal-opportunity employer that provides accommodations for disabilities.

Zendesk is hiring a SEA Senior Sales Manager based in Singapore to lead a team and drive growth in Singapore, Philippines, Malaysia, and Thailand for a fast-growing SaaS company. The role reports to the Regional VP of Sales for Asia and involves developing a long-term growth plan for the territory, expanding partnerships, and delivering world-class sales and customer service across the region. Responsibilities include collaborating with regional GTM teams to build and execute a regional sales plan, leading and mentoring the sales team, onboarding channel/alliances partners, executing customer acquisition strategies, hitting new customer acquisition targets, reporting to executives, and managing the sales funnel. Requirements are 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership experience with 6-8 senior AEs in a SEA regional role, and experience selling to enterprise accounts with deals from under $100K ARR to $1M+ ARR. The role offers a hybrid in-office/remote arrangement with some in-office presence, and Zendesk emphasizes diversity, inclusion, equal opportunity, and reasonable accommodations, with AI screening used in applicant evaluation.

The role is a Customer Success Manager in Zendesk's Global Scaled Customer Success organization, serving as the primary post-sale contact for a diverse client base and delivering 1:1 and 1:Many engagements to maximize value and long-term growth. You’ll drive product adoption, conduct consultative discovery, run weekly webinars and create short videos, collaborate cross-functionally with Advocacy, Sales, Renewals, and Professional Services, and manage risk and growth by forecasting renewals and identifying upsell/cross-sell opportunities while guiding on advanced features and integrations. The ideal candidate demonstrates customer ownership, agility, strong analytical skills with SFDC, Gainsight, Tableau, and Zendesk, technical aptitude, excellent communication, and a growth mindset. Basic qualifications include 5–8 years of related experience in customer success or similar roles, solid problem-solving abilities, and comfort working with minimal supervision. Preferred qualifications include a Bachelor’s degree in a relevant field, SaaS/go-to-market experience in enterprise tech or AI-powered solutions, proficiency with Gainsight and Salesforce, and a hybrid work arrangement with some onsite requirements, along with Zendesk’s commitment to diversity, AI screening, and accessibility accommodations.

Zendesk is a leading customer experience and support platform seeking motivated software sales professionals. The role is a pure hunting sales position in the Commercial/Enterprise market across Asia, with no prior experience required but a strong drive to succeed in a fast-paced tech sales environment. Key responsibilities include engaging with prospects to identify pain points, generating high-value pipeline through targeted prospecting, collaborating with the sales team to target accounts, and maintaining a strong pipeline with excellent customer experience. Desired experience includes at least 2 years in sales/BD in the Commercial/Enterprise segment (preferably with India-based prospects), strong communication and self-starter traits, Mandarin/Cantonese language ability, and a bachelor’s degree is preferred. The role is hybrid with part in-office attendance, and Zendesk emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities, while AI screening may be used in evaluating applications.

Zendesk’s mission is to champion great customer service and, in an AI-first era, build a Resolution Platform that simplifies complexity and makes every customer touchpoint meaningful through empathy, transparency, and innovation. The AI Success Strategist in APAC will be the Strategic Engagement Lead for Zendesk’s most complex enterprise clients, owning the multi-year AI roadmap and driving ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps aligned with C-suite objectives, leading solution design reviews with Professional Services and API integrations, and coordinating across Sales, PS, and Product to ensure a seamless GTM and customer experience. The role emphasizes data-driven governance using adoption analytics and predictive health scores, plus thought leadership on Responsible AI and data governance to guide ethical AI adoption and secure renewals through demonstrable CSAT and efficiency gains. Basic qualifications include 5+ years in Enterprise SaaS Customer Success, TAM, or consulting, 1+ year of AI project experience, GTM experience, a bachelor’s degree, and Agile familiarity; preferred qualifications include CX domain expertise, advanced degrees or certifications, APAC regulatory experience, and Product-Led Growth experience, with Zendesk offering a hybrid work model and committing to equal opportunity and inclusivity.