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Zendesk is seeking a Senior Talent Partner in Singapore to lead Sales & GTM hiring across the region, aligning recruitment with AI-powered product innovation and treating the function as a strategic business partnership. The role leverages AI and talent intelligence to automate low-value tasks while focusing on market intelligence, stakeholder influence, and human connection, acting as a strategic consultant to senior leaders on hiring decisions, compensation models, and offers using real-time local market data. Responsibilities include owning the candidate experience with efficient interview loops, diagnosing hiring funnels, and collaborating regionally to align on global initiatives, employer branding, and diversity outreach. Requirements specify 5+ years of full-cycle recruiting in fast-paced international environments with a track record in top-tier Sales talent, plus being AI-forward with attention to data privacy and bias mitigation, and strong consulting and regional market knowledge. Zendesk emphasizes autonomy with a world-class tech stack, a culture of psychological safety and continuous learning, a hybrid work model, and a commitment to fairness, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior SMB Account Executive in the Greater China region to drive top-line revenue by acquiring new customers, growing existing accounts, and aligning Zendesk solutions with customers’ goals to deliver human-centered service. You’ll build and nurture relationships, pursue cross-sell opportunities, and lead competitive sales cycles using data insights, customer intents, and adoption history to prospect and close deals of varying sizes. You’ll maintain a robust pipeline, accurately track deals in Salesforce, provide weekly to quarterly forecasts, and collaborate cross-functionally to optimize sales strategies and exceed revenue and KPI targets. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales experience with a proven track record, bilingual fluency in English and Mandarin (Cantonese a plus), and strong prospecting, negotiation, and relationship management skills; familiarity with Salesforce and Clari and experience with territory planning are expected. The role is hybrid, requiring in-office presence part of the week at a Zendesk office with some remote work, and Zendesk commits to fairness, diversity, inclusion, and accommodations, including potential AI screening in the hiring process.

Zendesk is hiring a Senior SMB Account Executive in Southeast Asia to grow the SMB SaaS base by cultivating human-centered relationships and aligning solutions to customer goals. You will drive top-line revenue by acquiring new customers, expanding existing accounts through cross-sell, and managing relationships to ensure satisfaction and retention, using data and adoption history to prospect and inform strategies. The role requires a BA/BS or equivalent and at least 2 years of B2B or channel SaaS sales experience, with strong deal-closing, presentation, negotiation, prospecting, and territory planning skills, plus familiarity with Salesforce and related tools. You will maintain a robust sales pipeline, provide accurate forecasts, and collaborate cross-functionally to optimize sales strategies and exceed targets. Zendesk emphasizes inclusion and flexibility with a hybrid work model, is an equal opportunity employer, notes AI-based screening for applications, and offers accommodations for applicants with disabilities, with a contact provided for accommodations.

Zendesk seeks an AI Success Strategist to serve as a visionary architect of its AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps—translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, managing multi-year roadmaps across Product, Services, Sales, and Partners, and delivering measurable commercial outcomes that protect renewals and fuel growth. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, coordinating with Professional Services, Product, and Engineering to remove blockers, partnering with executives to refine strategy, maintaining recurring engagement cadences, and defining channel and adoption strategies alongside responsible AI and compliance guidance. Qualifications include 10+ years in Customer Success or related field with 2+ years in AI-related roles, enterprise SaaS GTM experience, evidence of using adoption analytics to forecast churn and expansion, a business or technical degree (advanced degrees and AI strategy or project-management certifications preferred), and the ability to distill complex AI concepts for diverse audiences; the role offers a hybrid work arrangement.

Zendesk is seeking a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS business by building a self-generated pipeline, winning new logos, and expanding existing partnerships. You’ll drive top-line revenue, own net-new logo acquisition, nurture customer relationships for retention, cross-sell additional products, and use data and customer insights to improve conversion and expansion through complex, value-based sales cycles. Qualifications include a BA/BS, 8+ years of B2B SaaS sales (preferably in Customer Experience), bilingual English and Bahasa Indonesia, proven pipeline development skills, experience with renewals, executive-level selling, an entrepreneurial mindset, and familiarity with Salesforce or Clari, plus willingness to travel. The role is hybrid, requiring some in-office presence at a local Zendesk office with remote flexibility; the exact schedule is determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities; interested candidates can contact the provided email.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.