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Zendesk is seeking an AI Partner Success & Enablement Manager to blend partner success with enablement, overseeing onboarding, training, certification, and scalable global programs for Zendesk AI products. The role involves designing and delivering training curricula, leading global workshops and webinars, and evangelizing the Customer Success Framework to help partners deploy AI solutions effectively. It also includes developing and managing a rigorous certification program, assessing partner readiness, enforcing standards, and addressing skill gaps to maintain quality. You’ll act as the primary SME for AI product inquiries, support complex partner-led deployments, collaborate with Sales and Product teams, and drive partner success metrics and relationships across regions. Requirements include 3+ years in a partner-facing, technically focused role, experience in technical training and enablement, familiarity with APIs and programming languages, strong communication and project management skills, willingness to travel internationally, with Zendesk offering a diverse, inclusive environment and global growth opportunities.

Zendesk is seeking a Senior SMB Account Executive to power exceptional service and grow its B2B SaaS customer base by building human-centered relationships and aligning Zendesk products with customers’ goals. The role involves driving top-line revenue by acquiring new customers, expanding existing accounts, cross-selling, managing a strong Salesforce-based pipeline, and delivering accurate forecasts to exceed targets while collaborating with internal teams. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven record of meeting targets, and strong presentation, negotiation, and prospecting skills, plus experience with tools like Salesforce or Clari. The position offers a Hybrid work arrangement with part of the week in the local office and part remote, as determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI in screening applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant in Singapore to be the technical anchor for Asia’s growth, translating complex business challenges into tangible technical solutions for Enterprise clients across segments. The role blends technical, sales, and consultative leadership, serving as the primary technical partner to Account Executives, leading discovery, designing tailored Zendesk solutions, owning evaluations and POCs, responding to RFIs/RFPs, and feeding insights back to Product, Marketing, and Engineering. Basic qualifications include 5+ years in customer-facing Pre-Sales/Solutions Consulting in SaaS with experience closing large Enterprise deals, strong presentation skills, proficiency with core web technologies and APIs (REST/GraphQL), and solid problem-solving. Preferred qualifications include domain experience in Customer Service/CX or ITSM, familiarity with Generative AI and automation in customer service, consulting or implementation background, collaborative design experience, ASEAN language skills, and willingness to travel regionally. Zendesk emphasizes a collaborative, hybrid work culture with a commitment to diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking an experienced, empathetic consultant to join their CX Acceleration Team, which focuses on helping Enterprise clients enhance their use of Zendesk products. The role involves leading short-term projects that aim to drive measurable improvements in clients' customer experience (CX) through deep technical assessments and hands-on configuration changes. The ideal candidate should possess over five years of experience in client-facing roles, expert-level knowledge of the Zendesk ecosystem, and a strong ability to mobilize teams towards achieving clear outcomes. Preferred qualifications include understanding IT service management and experience in collaborative environments. Additionally, the company promotes a hybrid work model, ensuring flexibility while fostering teamwork and connection.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.