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Atlassian offers flexible work options (office, remote, or hybrid) and hires globally wherever there is a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities, pursuing cross-sell and user expansion, nurturing relationships, and achieving revenue targets, while advocating for customers by providing feedback to product and engineering and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. The company emphasizes teamwork to guide customers’ deployment and utilization of Atlassian at scale, using Atlassian values as the compass for its evolving sales model. In this role, you will lead and manage a team of Mid-Market sellers, developing customized sales strategies and plans for the Singapore market, and implement strategic sales plans to reach and expand market share in the Mid-Market segment. You will also mentor and coach the team, set performance goals and metrics, recruit and onboard new Account Executives, collaborate with internal teams to improve sales processes and customer satisfaction, analyze sales data and market trends, conduct regular performance evaluations, and stay informed about industry trends and competitor activity.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country with a legal entity; this role is for an Enterprise Customer Success Manager for Southeast Asia, based in Singapore. The role supports enterprise customers across Southeast Asia (Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines) to realize value from Atlassian through adoption, change management, value realization, and long-term growth. You will build relationships with executives, administrators, and regional teams, guide customers through business and technical hurdles, drive urgency around desired outcomes, and use localized communication and AI-enabled capabilities to translate complex concepts into business value. Responsibilities include owning a SEA portfolio, collaborating with Account Executives, Solutions Engineers, Partners and Support to deliver localized programs, developing Success Plans with regular check-ins and QBRs, driving adoption, and mitigating churn through data-driven actions. Atlassian’s culture emphasizes teamwork and includes clients like NASA, IBM, HubSpot, Samsung, and Coca-Cola; the Enterprise CSM will be a trusted advisor and Voice of the Customer, providing internal feedback to improve how they serve enterprise customers.

At Atlassian, employees can work in an office, from home, or a mix, and the company hires in any country with a legal entity, with interviews and onboarding conducted virtually as part of being distributed-first. The role focuses on developing and implementing named account or territory plans to maximize expansion across a broad product portfolio while maintaining strong customer success. It also involves building strategic relationships with customers, understanding their needs, delivering sales presentations, qualifying leads, engaging key decision makers, and closing deals, along with providing regular, accurate sales forecasts to management. The position requires staying updated on industry trends, market dynamics, and competitors within the Southeast Asia mid-market segment. Additionally, it emphasizes cultivating a strong relationship with channel partners to ensure effective collaboration for customers’ benefit.

Atlassian offers flexible work options—including office, remote, or hybrid—hiring globally where they have a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. The role involves developing and implementing named account or territory plans to maximize expansion across a broad product portfolio while maintaining a high bar of customer success. It requires building strategic relationships with customers, articulating how Atlassian's value proposition addresses their challenges and needs, and identifying and qualifying leads, engaging with key decision makers, understanding needs, delivering sales presentations, and closing deals. The position also entails providing regular accurate sales forecasts, reports, and updates to management, and staying informed about industry trends, market dynamics, and competitor activity within the South East Asia mid-market segment. Additionally, it includes building strong relationships with channel partners to ensure effective collaboration for the benefit of customers.