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Zendesk is looking for a Senior Program Manager to join their Product Development team, focusing on creating a comprehensive customer and employee service solution. The role involves leading company-wide programs, coordinating with various teams, and guiding teams through the planning process while managing risks and reporting on progress. Candidates should have experience in a software engineering environment, familiarity with project management tools, and skills in risk assessment and stakeholder facilitation. The position requires the ability to work across multiple global programs and cultures, and the role is based in Karnataka or Maharashtra with a hybrid work model. Zendesk emphasizes diversity and inclusion in the workplace and welcomes applicants with varied experiences and backgrounds.

Zendesk is seeking a Staff Engineer to work in Pune, focusing on the Real-time Reporting and Analytics pipeline. The role involves being a technical leader, responsible for designing, developing, and maintaining this platform while collaborating with a small team to achieve significant outcomes for customers. Ideal candidates should have over seven years of experience in high-scale applications and data processing pipelines, with expertise in real-time data handling and OLAP databases. The position requires strong communication skills, a background in software and data engineering, and proficiency in Java along with other relevant technologies. This hybrid role necessitates three days of on-site work in Pune and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Frontend Senior Software Engineer to join their developing team, focusing on applications within their App Marketplace. The candidate should have over six years of software engineering experience, particularly with JavaScript, TypeScript, and React, and be skilled in designing high-quality software solutions. Responsibilities include driving innovation, leading by example, and contributing to all phases of software development while mentoring team members. Zendesk is establishing a Product Development Center of Excellence in Pune, offering a unique opportunity for the new hire to shape its culture and processes. This hybrid role requires some onsite presence in Pune and emphasizes the company's commitment to diversity and inclusion within the workplace.

Zendesk is seeking an experienced engineering leader to take charge of software development teams for their Support product, emphasizing collaboration with the Product Development team. The role involves leading multiple engineering teams, enhancing agent experiences, mentoring engineers, and working alongside product management to influence the product vision. Candidates should possess strong leadership skills, empathy, and experience in software development, particularly with web applications and agile practices, with a minimum of 10 years in the field. Preferred qualifications include familiarity with frontend technologies, experience in operational excellence, and defining service-level indicators. Zendesk promotes a hybrid working model and is committed to diversity and inclusion within the workplace.

Zendesk is seeking a Senior Business Systems Analyst to optimize Slack Enterprise Grid and other collaboration tools within the organization. This role involves leading the development and execution of strategies for these tools, focusing on enhancing workflows, cross-functional collaboration, and driving process improvements while ensuring compliance with security and data policies. Key responsibilities include managing governance frameworks, leading change initiatives, and analyzing tool usage to improve performance based on user feedback. The ideal candidate should have over six years of experience in business systems analysis or IT project management, with specific expertise in Slack and project management software. Zendesk offers a hybrid work environment and is committed to diversity, equity, and inclusion within the workplace.

Zendesk is looking for a Staff Engineer to join their Apps & Extensibility team in Pune, requiring a hybrid work arrangement that includes three days on-site. The ideal candidate should have 7+ years of software development experience, particularly with Ruby on Rails, JavaScript, TypeScript, and cloud technologies, along with strong problem-solving and critical thinking skills. Responsibilities include producing high-quality code, mentoring juniors, leading solution designs, and ensuring adherence to best engineering practices. The role requires effective communication with team members and stakeholders and a proactive approach to improving processes and infrastructure. Zendesk emphasizes its commitment to diversity and inclusion, encouraging applicants from various backgrounds to apply.

Zendesk is looking for an experienced Web Developer to enhance its intranet and search platform, focusing on content publishing and employee experience. The role involves managing intranet content, implementing Algolia Search, and optimizing search performance, while collaborating across teams to deliver quality solutions. Candidates should have a background in intranet/web development, content management systems, and a strong problem-solving capability in a fast-paced environment. Basic qualifications include over four years of experience with intranet tools, web content publishing, and relevant technical skills, while preferred qualifications include knowledge of UI/UX principles and analytics tools. The position is hybrid, requiring periodic in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for a Senior People Partner based in Pune, India, to support its expanding presence in the APAC region, specifically focusing on the Product Development team. The ideal candidate will possess strong relationship-building skills, a commercial mindset, and prior experience in establishing operations in India, which is crucial for driving effective HR initiatives locally. Responsibilities include scaling operations, ensuring compliance with local laws, providing employee relations support, and driving a culture of performance within the organization. The role involves collaboration with senior leaders and working closely with global HR teams to implement various projects and support local employee needs. Zendesk emphasizes its commitment to diversity, equity, and inclusion while promoting a flexible hybrid work environment.

Zendesk is seeking an experienced software engineer specializing in frontend development, particularly with JavaScript, TypeScript, and React, for a hybrid role based in Pune. The position involves leading the design and development of scalable frontend features for Agent Workspace, a crucial product that enhances the customer support experience. Candidates should have 4 to 7 years of experience in frontend development, strong knowledge of application architecture, and a commitment to coding best practices. The role includes collaboration with cross-functional teams, mentoring junior engineers, and addressing performance and accessibility issues in the product. Zendesk promotes an inclusive work culture and offers flexible working arrangements, emphasizing its commitment to diversity and equal opportunity in hiring.

Zendesk is seeking a Product Security Manager for their Pune team, which requires relocation and a hybrid work schedule of three days on-site. The Product Security team focuses on securing applications and emphasizes collaboration with engineers throughout the software development process. The role involves leading the Pune team, developing staff, and enhancing security practices, while also addressing incidents and investigations. Candidates should have 7-10 years of experience in security roles, particularly in application security, along with strong interpersonal skills and a solid understanding of SaaS development. Preferred qualifications include security certifications and involvement in security communities, while Zendesk promotes a diverse and inclusive workplace environment.

Zendesk seeks a Senior Business Systems Analyst with a strong background in Salesforce to manage key projects from discovery to implementation. The role involves collaborating with Go-To-Market Operations and Professional Services teams, leading initiatives on the Salesforce.com platform, and integrating third-party applications. Candidates should have at least 5 years of relevant experience, particularly in SaaS solutions, and possess a Salesforce Administrator Certification. Preferred qualifications include additional Salesforce certifications, experience with Zuora Billing, and familiarity with tools like Jira and Workato. This position is hybrid, requiring some in-office attendance in either Karnataka or Maharashtra, and aligns with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Business Systems Analyst for a hybrid role that requires a relocation to Pune and a commitment of three days a week in the office. The ideal candidate should have a strong background in Salesforce, with experience in implementing SaaS solutions and managing projects related to Go-To-Market Operations and Professional Services. Responsibilities include gathering requirements, designing solutions, collaborating with a global team, and ensuring successful implementation and testing on the Salesforce platform. Candidates must possess a Bachelor's degree or equivalent, Salesforce Administrator Certification, and at least 2-4 years of relevant experience, while additional certifications and experience with SaaS selling models are advantageous. Zendesk emphasizes a flexible work environment and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Threat Monitoring and Response Engineer for a hybrid position that requires working three days in the office located in Pune. The ideal candidate will possess strong analytical and communication skills, focusing on Threat Hunting and Incident Response programs to safeguard Zendesk and its customers. Responsibilities include developing threat hunting processes, managing cyber security investigations, and contributing to automation tools while engaging with the cyber security community. Required qualifications include over three years of information security experience and familiarity with global cloud environments and scripting languages. Zendesk promotes a diverse workplace and encourages applicants from all backgrounds, with a commitment to equal opportunity employment and inclusion.

Zendesk is seeking an experienced Salesforce developer to enhance and maintain their Salesforce platform, with guidance from seasoned team members. The role requires a self-starter who is eager to learn and improve their skills in Salesforce development, focusing on building features such as Apex classes, Lightning Components, and ensuring high coding standards. Key responsibilities include collaborating in Agile and SCRUM teams, working with integrated applications, and contributing to technical documentation. Candidates should have over seven years of Salesforce experience, proficiency in related technologies, and the ability to communicate effectively with cross-functional teams. This position is hybrid, requiring onsite attendance part of the week in Karnataka or Maharashtra, and Zendesk is committed to fostering a diverse and inclusive workplace.

Zendesk is hiring a Senior Data Platform Engineer for their Enterprise Data & Analytics team, requiring a hybrid work schedule with three days in the office in Pune. The role involves building and maintaining key components of the Zendesk Data Platform, focusing on reporting and analytics, while adhering to Agile methodologies and engineering best practices. Responsibilities include designing scalable data infrastructure, managing ETL integrations, implementing CI/CD pipelines, and collaborating with team members on solutions to technical challenges. Required qualifications include over four years of data engineering experience, expertise in cloud databases, and proficiency in programming languages like Python. Zendesk promotes a diverse and inclusive work environment and provides flexible hybrid working options alongside a commitment to equal opportunity employment.

Zendesk is seeking a Senior Data Engineer for their Enterprise Data & Analytics team, with responsibilities including developing data warehouse solutions primarily using BigQuery and Snowflake, and working three days a week in the Pune office. The role involves collaboration on data product design, implementing enterprise data warehouses, optimizing data pipelines, and enhancing data quality. Candidates should have over five years of experience in data engineering, data modeling, SQL, and cloud databases, as well as proficiency in programming languages like Python. Preferred qualifications include hands-on experience with Snowflake, deep knowledge of data modeling techniques, and demonstrated experience in business domains like finance and sales. Zendesk promotes a hybrid work environment that balances remote flexibility with in-office collaboration and is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Engineer for their Enterprise Data & Analytics team, which offers a hybrid work model that requires three days a week in the office in Pune. The role involves collaborating in an Agile environment to develop curated data products, focusing on Data Warehouse solutions using tools like BigQuery and Snowflake as well as technologies such as dbt and Airflow. Key responsibilities include collecting business requirements, designing data models, implementing ELT pipelines, and building analytics solutions for various business domains. Candidates should have over five years of experience in data engineering, data modeling, SQL, and cloud databases, along with strong skills in Python and integration with third-party APIs. Zendesk is committed to diversity and inclusion in hiring, accommodating individuals with disabilities and veterans.

Zendesk is seeking a Product Design Manager to lead and mentor a design team in Pune, India, focusing on enhancing customer and employee experiences through innovative software. The role entails managing various design projects, fostering collaboration among cross-functional teams, and shaping the local design culture while maintaining high-quality standards. The successful candidate will have at least five years of experience in product design, with a background in managing and coaching designers, as well as knowledge of SaaS and enterprise software. The position requires strong communication skills and the ability to build and scale teams in a distributed setting. Zendesk prioritizes diversity and inclusion in its hiring practices and offers a hybrid working model that balances in-office collaboration with remote flexibility.

Zendesk is looking for a Senior Manager to oversee the operations of its Cyber Defense Fusion Center in the APAC region, focusing on a follow-the-sun model for cybersecurity. The role requires strong leadership, strategic thinking, and collaboration with multi-functional teams to enhance cybersecurity measures and incident response. Responsibilities include mentoring cybersecurity professionals, developing incident management strategies, utilizing threat intelligence, and ensuring compliance with cybersecurity regulations. Candidates need at least 10 years of experience in cybersecurity management, with expertise in cloud security, and must be willing to relocate to Pune for a hybrid work model. The company emphasizes an inclusive work culture and offers opportunities for early hires to shape the development center's future.

Zendesk is seeking a seasoned Product Manager for a hybrid role that requires relocation to Pune and involves both remote and on-site work. The Product Manager will be responsible for defining and executing the strategy for the global admin experience across all Zendesk products, focusing on AI-driven insights to enhance customer satisfaction. Key responsibilities include leading cross-functional collaboration, developing product roadmaps, engaging with customers, and driving key performance indicators related to product delivery and business impact. The ideal candidate should have over five years of product management experience in a SaaS environment and demonstrate strong leadership, technical acumen, and analytical skills. Zendesk emphasizes a commitment to diversity and inclusion and provides a flexible and fulfilling work environment.

Zendesk is looking for a Senior Staff Software Engineer to join its full-stack team in Pune, emphasizing a mix of remote and on-site work. The role requires the candidate to take charge as a technical leader, delivering high-quality solutions, mentoring engineers, and overseeing project success while applying deep technical knowledge to solve large-scale business needs. The ideal candidate should have over 12 years of experience, strong proficiency in Ruby on Rails, and a background in distributed computing and scalable system design. Preferred skills include familiarity with relational databases like MySQL, experience with event-driven architecture using Kafka, and excellent communication abilities. The position offers a unique opportunity to contribute to the establishment of a Product Development Center of Excellence, shaping its culture and processes.

Zendesk is seeking a Senior Software Engineer for its Tasks and Automations team, focusing on developing new functionalities for its Employee Service initiative. The role requires a strong background in software engineering, specifically with over six years of experience and expertise in Ruby on Rails, relational data stores, GraphQL, and REST APIs. Candidates need to be effective communicators, proactive problem-solvers, and team players, contributing to software design, development, and deployment. This hybrid position requires relocation to Pune and involves collaboration across teams, as well as mentoring junior engineers. Zendesk promotes a diverse and inclusive workplace and encourages applications from individuals with varied backgrounds, emphasizing a supportive work culture that balances remote and in-office engagements.

Zendesk is seeking a Senior Software Engineer to join their Core Services Packaging and Consumption team, focused on enhancing the purchasing and usage reporting experience. The role requires proficiency in Ruby and experience with the Rails framework, along with collaboration across teams to develop intuitive solutions and ensure code quality throughout the software development lifecycle. Candidates should have over four years of experience in Ruby, three years with JavaScript and React, and familiarity with databases, CI/CD systems, and API design. A customer-first mentality and eagerness to learn new technologies are also essential. The role offers a hybrid work experience, allowing for both onsite collaboration and remote work flexibility, while Zendesk promotes diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Engineer specializing in backend development for its Core Services Packaging and Consumption team, with a focus on enhancing feature adoption for customers. The candidate should have at least four years of experience in object-oriented languages like Scala or Java, and familiarity with domain-driven design, data analysis using SQL, and various databases such as MySQL or DynamoDB. Key responsibilities include collaborating across teams, ensuring code quality, championing best practices, and participating actively in code reviews and design discussions. A hybrid work model is in place, requiring some in-office attendance in Karnataka or Maharashtra, with an emphasis on flexibility and team collaboration. Zendesk prioritizes diversity and inclusion, offering equal opportunities and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to join its Core Services Packaging and Consumption team, focusing on improving the purchase and usage reporting experience. The role requires collaboration with product management and engineering teams to create simple solutions for complex problems, ensuring high code quality, debugging, and adherence to best practices. Candidates should have over four years of experience in Ruby, familiarity with databases like MySQL, and CI/CD systems, along with excellent communication skills and a customer-first mentality. Bonus skills include experience with JavaScript, React, AWS stack, and SaaS products. Zendesk emphasizes a hybrid work model, encouraging team collaboration while allowing flexibility for remote work, and is committed to fostering diversity and inclusion within its workforce.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics team, focusing on building and maintaining crucial components of the Zendesk Data Platform such as reporting and analytics. The role entails designing and developing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have over four years of data engineering experience, specifically with big data environments, cloud columnar databases like Snowflake, and proficiency in programming languages, primarily Python. The company promotes a hybrid work model, allowing employees to work partly on-site and partly remotely to foster collaboration and connection. Zendesk values an inclusive workplace and is committed to diversity, ensuring equal opportunity in employment.

The Payroll Analyst – APAC is tasked with managing comprehensive payroll processing and compliance across multiple Asia-Pacific countries, including the Philippines, Singapore, Japan, and India. This role involves ensuring accurate payroll execution, adherence to statutory regulations, and payroll reporting while contributing to global payroll initiatives and process improvements. Key responsibilities encompass processing payroll, ensuring compliance with local labor laws, maintaining payroll records, and coordinating with various teams for payroll operations. The ideal candidate should possess a relevant degree, extensive experience in multi-country payroll, expertise with payroll systems like Workday and ADP, and a solid understanding of local labor legislation. Zendesk promotes a hybrid work model, emphasizing teamwork and flexibility while also committing to diversity and inclusion in the workplace.

Zendesk is seeking a candidate for a hybrid role that combines remote and on-site work, requiring three days in the office in Pune, India. The role involves working within a high-performing team to develop high-scale, data-intensive integrations for their SaaS products, utilizing technologies such as Golang and JavaScript, with a focus on quality and effective communication. Candidates should have at least two years of software engineering experience, including proficiency in Golang and frontend development with React. The position also involves building integrations with popular SaaS platforms and requires familiarity with various technologies used in Zendesk's tech stack, such as AWS and Kubernetes. Zendesk promotes a diverse and inclusive workplace and is committed to providing reasonable accommodations for individuals with disabilities.

The job description outlines responsibilities for a member of Zendesk's centralized quality and reliability team, focusing on supporting engineering teams in product development, testing, and launch. Key tasks include designing and executing testing strategies, driving cross-functional testing initiatives, performing manual and automated testing, and maintaining automated test frameworks. Candidates are required to have over four years of experience in testing enterprise SaaS products, proficiency in scripting languages, and familiarity with testing frameworks and CI/CD tools. Additionally, the role emphasizes excellent communication skills and the ability to work in a global environment. The position operates in a hybrid setting, necessitating in-office attendance in Karnataka or Maharashtra part of the week, and Zendesk is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Software Engineer to join their Engineering Productivity team in Pune, APAC, focusing on enhancing engineering processes and tackling large-scale technical challenges. The team aims to provide intuitive tools and infrastructure that simplify product development, testing, and delivery for the company’s engineering teams. Responsibilities include maintaining CI/CD tools, developing a tooling platform, improving CI platform reliability, mentoring engineers, and participating in design and code reviews. The ideal candidate will have over 7 years of experience, including proficiency in Jenkins, SonarQube, and public cloud services, as well as strong problem-solving and communication skills. The role offers a hybrid work model, requiring some in-office presence, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking a business systems analyst for its Employee Experience Applications team to enhance the workplace platform using Atlassian products. The role involves managing the product roadmap, collaborating with stakeholders, leading discovery workshops, integrating tools, and optimizing performance through various processes. Candidates should have over six years of experience with Jira and Confluence, strong integration and analytics skills, and a history of leading cross-functional projects. Additionally, effective communication, a passion for continuous improvement, and a commitment to inclusivity are essential traits for the ideal candidate. The position offers a hybrid work experience, and Zendesk emphasizes its dedication to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Staff Software Engineer to join their newly formed Engineering Productivity team in Pune, focused on enhancing engineering processes and productivity. The role involves tackling scalable technical challenges, leading a team responsible for continuous integration tools, and implementing advanced engineering tools for improved performance and cost-efficiency. Candidates should have over 12 years of industry experience, including expertise in deployment pipelines and cloud services, along with strong DevOps practices and the ability to mentor engineers. Additionally, the position includes a hybrid work arrangement, requiring in-office attendance three days a week, with relocation to Pune necessary. Zendesk promotes diversity, equity, and inclusion in the workplace and offers flexible working solutions to foster collaboration and learning among employees.

Zendesk is looking for a Senior Data Product Manager to join its Enterprise Data & Analytics team in Pune, India, to oversee the entire customer data lifecycle from third-party applications. This role involves managing data integrations, collaborating with various stakeholders, and championing solutions that deliver value while maintaining data quality. The candidate should possess strong communication skills, experience in Agile methodologies, and hands-on expertise in databases and data modeling. A background in data product management, alongside a passion for driving impactful data products, as well as 7+ years of professional experience is required. Zendesk promotes an inclusive work environment and offers a hybrid working model, combining remote work with in-office collaboration.

Zendesk is looking for a skilled Software Engineer (Frontend or Full Stack) to join their Custom Objects, Triggers & Automation team to develop functionalities for their Employee Service initiative. The role involves designing, developing, testing, and deploying efficient software solutions while collaborating with team members and cross-functional partners to ensure the systems are reliable and scalable. Candidates should have 3-6 years of professional experience, strong skills in JavaScript/TypeScript with an emphasis on React, and a good understanding of GraphQL and REST APIs. The preferred qualifications include knowledge of Ruby on Rails, relational databases, and familiarity with micro frontends. Zendesk promotes a hybrid work model, values diversity, and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to join its Agent Workspace Messaging team, contributing to the development of next-generation messaging technology that enhances customer engagement for millions of users. The role involves building impactful products for the messaging platform, leading technical initiatives, collaborating with cross-functional teams, addressing complex challenges, and mentoring fellow engineers. Candidates should possess over eight years of experience in software engineering, particularly in building distributed systems and leading projects, preferably in a SaaS environment with hands-on cloud technology experience. The position is hybrid, requiring three days on-site in Pune, and emphasizes a strong engineering culture, collaboration across time zones, and a commitment to diversity and inclusion. Zendesk provides an inclusive work environment and values continuous learning and development in various modern technologies.

Zendesk aims to enhance customer experiences by providing products used by over 170,000 global brands. The engineering team in Australia operates on a large scale, facing exciting challenges while collaborating with a diverse group of professionals. The hybrid role being offered requires three days in the office and relocation to Pune, focusing on the development of high-scale integrations for the company’s SaaS offerings. Candidates should possess strong software engineering skills in Golang, experience with frontend technologies, and the ability to manage complex systems and mentor others. The company's technology stack includes Golang, JavaScript, AWS, and Kubernetes, along with a commitment to diversity and inclusion in the workplace.

The Zendesk Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience, focusing on consistency and intuitiveness. The role involves independently solving complex problems, maintaining frameworks, and implementing architectural improvements while mentoring team members. Applicants should have over six years of experience in frontend development, familiarity with Adobe AEM, and expertise in technologies like JavaScript, React, and CI/CD systems. The position is hybrid, requiring three in-office days, and is based in Pune, Karnataka or Maharashtra. Zendesk promotes an inclusive work environment and offers accommodations for applicants with disabilities.

Zendesk is looking for a candidate to improve customer experience through their software products, utilized by over 170,000 global brands. The role involves working in a high-performing team focused on building complex integrations for their SaaS products, requiring strong problem-solving skills and leadership qualities. Daily responsibilities will include designing and implementing software projects, managing time effectively, and maintaining communication with various stakeholders. The ideal candidate should have extensive experience in software engineering, particularly with frontend development using JavaScript or TypeScript, as well as knowledge of various SaaS integrations and backend development. This position is hybrid, requiring three days in the Pune office, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Data Analytics Engineer to join its remote-first Enterprise Data & Analytics (EDA) team. The role involves collaborating with team members and business partners to gather requirements, design data models, and build reliable ELT pipelines using technologies such as dbt and Airflow for data warehouse solutions. Candidates are expected to have over two years of experience in data engineering, familiarity with SQL, Python, and databases like Snowflake, as well as strong communication skills. Preferred qualifications include experience in various business domains, completed projects with dbt, and usage of Airflow for data orchestration. This hybrid position requires some in-office attendance in Karnataka or Maharashtra, and Zendesk promotes diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Data Engineer to join their Enterprise Data & Analytics (EDA) team, focusing on building and maintaining data warehouse solutions primarily in BigQuery and Snowflake. The role involves collaborating with business partners to define requirements, designing data models, and transforming raw data into structured formats for reporting and analytics. Candidates should have over five years of experience in data engineering, working with ETL processes, data modeling, and complex SQL queries. Proficiency with tools such as dbt, Airflow, and experience in programming languages like Python are essential, along with the capability to ensure data quality and integrity. Zendesk promotes a hybrid working environment and values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics (EDA) team, where the candidate will work in an Agile environment focused on developing and maintaining data solutions. Responsibilities include creating data products, designing data models, implementing an Enterprise Data Warehouse using tools like BigQuery, Snowflake, and dbt, and collaborating with stakeholders to define analytics outcomes. Candidates should have over five years of experience in data engineering, data modeling, and cloud databases, with proficiency in SQL and some programming knowledge, preferably in Python. The role involves optimizing data workflows, ensuring data integrity, and improving internal processes while promoting best engineering practices. This position allows for a hybrid work model and is specifically limited to candidates located in Karnataka or Maharashtra in India, encouraging a diverse and inclusive workplace.

Zendesk is seeking a quality assurance professional for a hybrid role based in Pune, requiring three days in the office and remote work flexibility. The role involves supporting engineering teams in developing, testing, and launching new products, as well as designing comprehensive test plans and executing both manual and automated tests. Candidates should have at least four years of experience with enterprise SaaS products, fluency in scripting languages such as JavaScript or Ruby, and familiarity with testing frameworks like Selenium and Jenkins. Strong communication skills and experience in a global work environment are also essential. Zendesk is committed to diversity and inclusion, and encourages applicants from all backgrounds to apply.

Zendesk is looking for a Senior Software Engineer to join its Engineering & Integration Shared Services team, focusing on improving productivity and efficiency using advanced tools and processes. The role involves developing software solutions, integrating data across SaaS systems, conducting testing and quality assurance, and actively participating in Agile Scrum practices. Candidates should have over five years of experience in backend or integration engineering, strong Java programming skills, and familiarity with cloud technologies like AWS. Preferred qualifications include expertise in SaaS integration, CI/CD implementation, and experience with AI and machine learning technologies. The position is hybrid, requiring collaboration in the office part of the week, and Zendesk emphasizes a commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, specifically managing the flow of data from Kafka to Snowflake using Snowpipe Streaming. The role emphasizes data quality, pipeline reliability, and observability, requiring collaboration with various teams to shape data processes and architecture. Candidates should have a solid programming background, preferably in Java, and experience with distributed data systems, Data Quality tooling, and containerization technologies like Docker and Kubernetes. Additional desirable skills include familiarity with cloud-native data platforms and involvement in ML/AI data workflows. Zendesk promotes a hybrid working model and encourages a diverse and inclusive workplace, with specific hiring requirements for applicants located in Karnataka or Maharashtra.

Zendesk's Product Security team is seeking a Senior Software Engineer to enhance and automate their security tooling, focusing on protecting customers and products throughout the software development lifecycle. The role involves integrating security tools into CI/CD pipelines, evaluating security measures, and supporting engineers in understanding their security posture. Candidates should have experience in backend or full-stack development, proficiency in at least one server-side language (preferably Ruby), and a collaborative approach to teamwork. Additional experience in application security, AWS deployments, or CI/CD environments is advantageous. Zendesk promotes a hybrid work environment and values diversity and inclusion, aiming to create a fulfilling employee experience.

The job role of Systems and Technology Administrator involves overseeing systems related to access control, CCTV, and pertinent intelligence technologies and requires collaboration with various internal stakeholders. Key responsibilities include troubleshooting access control issues, maintaining records, assisting in security equipment layout during new constructions, and working with IT to resolve system-related problems. Candidates should have 2-4 years of experience in physical security access control systems, a basic understanding of networking, and strong analytical skills. Preferred qualifications include experience with S2 NetBox and NetVR and networking certifications. The position offers a hybrid work environment, requiring some in-office presence, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an integration expert to join their Employee Experience Applications team, focusing on Workday integrations and improving HR application processes. The role requires designing and building integrations across various Workday modules and collaborating with the People Ops and Payroll organization to enhance employee experiences. The ideal candidate should have over six years of experience with Workday HCM and integration and possess strong communication skills to translate technical concepts for business partners. Additional qualifications include experience with APIs, XML, and system interdependencies, along with an analytical approach to problem-solving. This hybrid position requires attendance at the local office part of the week, and Zendesk is committed to fostering diversity and inclusion in its hiring practices.

Zendesk is seeking a Staff Software Engineer for their Accessibility team, focusing on frontend engineering with an emphasis on accessibility. The role involves collaborating with global engineering teams to ensure product accessibility, while also offering leadership and mentoring to enhance team skills. Key responsibilities include driving accessibility innovation, effectively communicating technical concepts to diverse stakeholders, and prioritizing tasks to maximize impact. Candidates should possess strong expertise in frontend engineering, especially with React, and have a solid understanding of accessibility standards such as WCAG. The position requires a physical presence in Karnataka or Maharashtra and follows a hybrid work model, allowing for flexibility while ensuring in-person collaboration.