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Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to build scalable, secure connectors for Action Builder, working with the SDK, platform, and product teams and using AI to streamline connector delivery. The role is hands-on: design, build, and maintain third-party connectors with the Connector SDK; define bundles, templates, and patterns; lead technical design and best-practice guidance for connector architecture; and mentor junior engineers. You will collaborate to improve developer tooling, documentation, and workflows, prioritize high-impact connectors with Product, and enforce standards around testing, CI/CD, error handling, and observability. Requirements include 7+ years of software development (integration/API focus), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, working with third-party APIs, solid systems design, a product mindset, and excellent communication; bonus for SDK or platform tooling feedback, iPaaS/connector experience, and open-source contributions; this is a hybrid Pune role with relocation. The posting notes Zendesk’s Pune Product Development Center of Excellence, equal opportunity and accommodations, AI screening, and a hybrid work model, alongside Zendesk’s tech stack (AWS, Kubernetes, Spinnaker, Aurora/MySQL, DynamoDB, S3) and a global, inclusive culture focused on impact and growth.

Zendesk is seeking an AI Services Consultant within Professional Services to lead the AI Delivery approach for the AI-powered Resolution Platform, acting as the technical expert to accelerate customers' time-to-value and guide configuration and optimization. The role's mission is to remove roadblocks and serve as a trusted advisor by delivering technical solutions, guiding customers through complex configurations with agility, and driving adoption, integration, and measurable business outcomes. Key responsibilities include providing strategic technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering AI projects on time, maintaining high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap. Qualifications include a minimum of 3+ years in Consulting/Professional Services, experience in enterprise technology or SaaS GTM roles, familiarity with adoption analytics and success plans, a bachelor’s degree (AI strategy or project management certifications preferred), and strong consulting, communication, and project management skills with deep AI proficiency. This role is hybrid and based in Karnataka or Maharashtra, India, with partial in-office attendance as determined by the manager, and Zendesk emphasizes equal opportunity and inclusion, noting that AI screening may be used and accommodations are provided as needed.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.

Zendesk is seeking an IT Business Systems Analyst focused on Netsuite Core finance, R2R, and S2P processes for their Pune, India team, with a hybrid work model. The role will analyze and optimize end-to-end Netsuite value streams, serve as the functional lead on projects, gather and translate business requirements for technology solutions, and bridge finance with technical teams in an Agile context. You will facilitate cross-functional collaboration, participate in Agile ceremonies, use AI tools to streamline documentation, conduct UAT, and support change management and training. Requirements include 8+ years in business systems analysis with finance-focused SaaS experience (Netsuite Core financials, R2R, S2P; plus Adaptive, Blackline), plus Jira, strong communication and presentation skills, and a growth mindset and curiosity. Zendesk promotes diversity and inclusion, is an equal opportunity employer, may use AI screening, and requires candidates to be located in or plan to work from Karnataka or Maharashtra, with a hybrid onsite/remote schedule.

Zendesk is seeking an IT Business Systems Analyst in Pune focusing on Netsuite Core finance, R2R and S2P to optimize finance operations through technology. The ideal candidate thrives in collaboration, has strong SaaS and Agile experience, and can translate business requirements into actionable technology solutions. Responsibilities include analyzing and optimizing end-to-end Netsuite value streams, serving as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools, conducting UAT, and guiding change management. The role emphasizes values of exceptional service, simple solutions, pride in work, and care for each other, and requires 8+ years of business analysis experience, Netsuite/ERP expertise (R2R/S2P), Jira proficiency, strong communication and presentation skills, teamwork, growth mindset, and curiosity. Zendesk highlights diversity and inclusion, notes hybrid work with location restrictions (Karnataka or Maharashtra), and mentions AI screening and accommodation options.

Zendesk is hiring for a Pune-based role with a hybrid work model that requires in-office presence part of the week, and the company only hires candidates located in Karnataka or Maharashtra. The daily duties involve collaborating with engineers and product management to design simple, elegant solutions to complex problems, employing the full development lifecycle including design, pair programming, peer reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, ensuring code quality, debugging, unblocking tasks, and actively participating in code reviews, design discussions, and cross-team standardization of services and tools. The role requires proficiency in backend languages (Java, Ruby on Rails, Python, Go, NodeJS, Typescript, Scala, etc.), at least 8 years of hands-on coding experience, experience leading design and implementation, unit testing and TDD, mentoring, and strong communication and problem-solving skills. Zendesk emphasizes global diversity and inclusion, is an equal opportunity employer, may use AI screening per policy, and offers accommodations for applicants with disabilities.

The role is a Senior Product Designer at Zendesk, based in Pune and requiring attendance in the office at least 3 days a week, with the note that Zendesk can only hire candidates physically located in Karnataka or Maharashtra. You’ll help shape intuitive, scalable experiences that empower employees and streamline how work gets done, collaborating with product managers, engineers, and cross-functional partners to define challenges and deliver impactful designs. Your daily work includes designing simple experiences for employees, managers, and service teams; building scalable UI patterns for service discovery and progress tracking; and prototyping AI-driven self-service and automated workflows with PMs and content designers. Requirements include 6+ years of product design experience with SaaS/enterprise platforms, AI-first product experience, strong interaction design, information architecture, and systems thinking, as well as proficiency in Figma, prototyping, and usability testing, plus the ability to work across geographies and balance business and user outcomes; product-led growth familiarity is a nice-to-have but not required. The role contemplates hybrid work with on-site presence, emphasizes Zendesk’s equal opportunity and inclusion commitments, and notes that AI may be used to screen applications, with accommodations available if needed.

Zendesk Product Security is a globally distributed team of application security specialists focused on secure design, automation, education, and tooling to embed security throughout the software development lifecycle. The role is hybrid and Pune-based, requiring relocation, with 3 days in the office, and involves building high-scale distributed integrations with partners like Slack, Atlassian, and AWS, along with customer-facing security features. Day-to-day responsibilities include leading customer-facing software projects, ensuring solutions will meet needs 18+ months out, balancing individual work with helping other engineers, mentoring juniors, and championing accessibility while collaborating with designers and product managers. Candidates should have 9+ years of full-stack software engineering experience (React/JS/Node/TS), strong experience with modern JS frameworks and mono-repo tooling, and experience with Salesforce integrations and building integrations with Jira/Slack/Shopify/Microsoft Teams; the tech stack includes Golang and JS/TS, React-based frontend, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3. Zendesk restricts hires to candidates located in Karnataka or Maharashtra, emphasizes a diverse, inclusive workplace, notes AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to serve as the technical leader for the team, defining architecture, execution strategy, and a long-term roadmap to build a feature-rich system for onboarding, adoption, and management of Zendesk products and for enabling internal integrations. The role involves independently driving system design, development, testing, and deployment of high-quality software, architecting scalable and secure solutions across multiple teams, making high-impact technical decisions, and evolving the architecture and data platform for performance. It emphasizes collaboration with product managers, designers, and engineering leaders, proactive issue mitigation, building reusable components, participating in code reviews, and owning end-to-end delivery with high quality, reliability, and performance. Required qualifications include 12+ years in frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest/RTL, deep REST API and data-layer experience, multi-tenant SaaS architecture, autonomous leadership, and strong communication skills. The position is described as hybrid with in-office requirements and is noted as Pune-based, though the posting also mentions eligibility restricting hires to candidates located in Karnataka or Maharashtra, along with Zendesk’s commitment to diversity, inclusion, accommodations, and AI-based screening.

Zendesk is hiring a frontend engineer for a Pune-based role with a hybrid arrangement that requires at least 3 days in the office, offering the chance to work with a globally dispersed engineering team on Zendesk’s customer-facing products. Daily responsibilities include collaborating with engineers and product management, applying end-to-end development practices, participating in code reviews, documentation, testing, CI, and delivering reliable, scalable solutions. They seek 8+ years of frontend experience with a UX mindset and strong knowledge in Session Management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, REST APIs, and building complex React SPAs, plus familiarity with AI tools like GitHub Copilot and ChatGPT. Bonus skills include CI/CD tools, Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks like Segment or Pendo, and JavaScript build tooling (Webpack/Node.js); candidates must be located in Karnataka or Maharashtra. Zendesk emphasizes hybrid collaboration, inclusion, and equal opportunity, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Data Engineer for the Data Platform team to build a globally distributed data system on AWS and Snowflake, enabling deep understanding of customer interactions for 170,000+ global businesses. The role involves building foundational data services, designing features, investigating production issues, and mentoring others, with impact across Zendesk’s products, reporting, ML initiatives, and internal analytics. Requirements include 6+ years of software/data engineering with 3+ years building scalable data platforms, proficiency in Snowflake/DBT, Java/Python/Scala, AWS and Kubernetes, data modeling, and ability to work in a distributed environment; additional qualifications include ETL experience and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack centers on Java and Python, uses Spark and Airflow, and runs on AWS EMR and Kubernetes while integrating with S3, Athena, and Glue; the role supports a hybrid work model with on-site presence in Karnataka or Maharashtra, India. Zendesk emphasizes fairness and inclusion, notes potential AI screening, and offers accommodations for disabilities, with location-specific hiring and a commitment to equal opportunity and diversity.

Zendesk’s Data Platform team is seeking a Staff Data Engineer to help build a globally distributed data platform on AWS and Snowflake, enabling 170,000+ global businesses to understand customer interactions at depth. The role entails designing and developing core data platform features, publishing well-tested production code, diagnosing production issues, and continuously improving data pipelines to maximize efficiency, throughput, and data quality, serving customer-facing reporting, ML, and internal analytics. Requirements include 11+ years of software/data engineering experience with 4+ years building scalable data platforms, proficiency with Snowflake and DBT, Java/Python/Scala, strong cloud and Kubernetes knowledge, data modeling, ETL experience, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions, plus the ability to work in a distributed team. The tech stack comprises Java and Python-based pipelines, Spark and Airflow, runs on AWS (EMR) and Kubernetes, and integrates with S3, Athena, and Glue; this is a hybrid role based in Karnataka or Maharashtra, India, with part of the week in-office per the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities; contact peopleandplaces@zendesk.com for accommodation requests.

Zendesk is hiring a Product Design Manager in Pune, the first design manager there, to lead and mentor a growing team, shape the local design culture from the ground up, and align with global product strategy. You will translate strategy into work across diverse projects, build cross-functional relationships, recruit and onboard new designers, provide regular performance feedback and coaching, and help scale the design practice with improved processes and best practices. You will provide design guidance on Zendesk product initiatives, contribute to the development of the design practice, and foster a positive design culture by monitoring morale and seeking opportunities for improvement; a portfolio showing your role and delivered designs is required. The role reports to the Director of Product Design in the US and collaborates with teams in the US, Australia, and Singapore; candidates must be located in Karnataka or Maharashtra, with a hybrid schedule requiring onsite presence part of the week. Zendesk emphasizes equal opportunity, diversity and inclusion, notes AI screening in the application process, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead a new Change Management team in Pune with a hybrid work setup, to design and implement the change request and approval framework for the ITSM platform. The role involves owning the architecture, execution, and roadmap for change management, and developing scalable, automated workflows that integrate across Zendesk’s ecosystem. You’ll collaborate with Product, Design, and Engineering Leaders, drive end-to-end delivery, mentor senior engineers, participate in on-call rotations, and promote agile practices and reusable components. Required qualifications include 12+ years of full-stack experience, 10+ years with JavaScript/TypeScript and React/Redux, strong Ruby on Rails backend experience, experience with LLM-based features, REST APIs, testing tools, and demonstrated leadership. The position offers impact at scale, a hybrid-friendly and growth-focused environment with a commitment to diversity and inclusion, though the posting notes eligibility is limited to candidates located in Karnataka or Maharashtra.

Zendesk is seeking an Associate Localisation Program Manager to oversee end-to-end localisation operations for its global products, coordinating translation projects, vendor relationships, budgets, and AI-driven automation. The role involves managing the full lifecycle of translation projects, educating stakeholders on localisation processes, building strong vendor partnerships, and ensuring timely, high-quality delivery. You will track and optimize localisation budgets, monitor KPIs and quality metrics, collaborate cross-functionally, document processes, and drive continuous improvements and AI-enabled efficiency. Requirements include a Bachelor’s or equivalent, 2-4 years in localisation PM/ops/vendor management in tech, ability to work autonomously in a fast-paced global environment, strong organizational and communication skills, familiarity with translation management systems (e.g., Phrase) and Unicode/CLDR, and a data-driven mindset. The position is based in Karnataka or Maharashtra, India with a hybrid schedule requiring some in-office presence, and Zendesk highlights its commitment to diversity, equal opportunity, accommodations, and, as applicable, AI-based screening.

Zendesk is seeking a detail-oriented Administrative Assistant to provide essential support in their Pune office, emphasizing a culture of excellence and collaboration. This role includes managing calendars, arranging travel, processing expense reports, and enhancing team collaboration through effective communication. Ideal candidates should have proven experience in administrative support, strong organizational skills, and proficiency in office productivity tools. Zendesk promotes a hybrid work environment, combining in-office collaboration with remote flexibility, while also prioritizing diversity and inclusion in their hiring practices. The company is committed to employee growth and offers opportunities for skill development in a dynamic setting.