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The Zendesk Product Led Growth Team is hiring a Software Engineer - Full Stack with frontend expertise (JavaScript/TypeScript and React) to make the Zendesk purchasing experience more consistent and intuitive. Responsibilities include collaborating with product managers and engineers, adhering to Zendesk design-build-deploy standards, championing best practices and test coverage while preserving stability, participating in code reviews and design discussions, and partnering across the entire software development lifecycle. Requirements include 2-4 years of frontend development experience, proficiency with Session Management, ORM, Caching, JavaScript/CSS/HTML, CSS-in-JS, JSON, REST APIs, experience building complex SPAs with React or similar frameworks, hands-on Ruby on Rails experience, and hands-on experience with AI tools like Cursor, GitHub Copilot, ChatGPT, and Claude, plus a team-first agile mindset and willingness to learn. Bonus skills include Datadog or similar log aggregation tools, MySQL, AWS (Aurora RDS), instrumentation platforms like Segment or Pendo, CI/CD and delivery systems (GitHub Actions, Travis, Jenkins), and JavaScript tooling such as Webpack and Node.js. The role requires candidates to be physically located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk may use AI screening in candidate evaluation; and Zendesk is an equal opportunity employer offering accommodations for disabilities.

Zendesk is seeking a highly experienced Cloud Solution Architect with deep AWS expertise to design scalable, secure, and compliant cloud architectures, with strengths in data engineering, IAM, serverless, API-driven data platforms, and cloud-based contact center solutions. Responsibilities include designing and leading AWS-based architectures, implementing identity management and federation, building serverless event-driven apps, creating scalable data platforms, planning integrations with Amazon Connect, enforcing security and compliance, and defining Infrastructure as Code with Terraform and CloudFormation, plus building reusable modules and integrating IaC into CI/CD, as well as producing architecture documentation and communicating decisions to stakeholders. Required qualifications include 10+ years in cloud architecture with deep AWS expertise, AWS Solutions Architect certification, experience with Cognito/IAM/federation, serverless and event-driven AWS services, data platforms across relational and NoSQL stores, cloud security/compliance knowledge, hands-on Terraform/CloudFormation, and strong communication and leadership abilities. Preferred qualifications include multi-cloud or hybrid cloud experience, DevOps tooling familiarity, knowledge of customer experience, contact center, or identity platforms, and optional AI/ML solution design using AWS SageMaker/Comprehend/Lex, plus familiarity with the Zendesk ecosystem. Location is restricted to candidates physically located in Karnataka or Maharashtra, Zendesk offers a hybrid work model, and the company notes AI screening and a commitment to equal opportunity and reasonable accommodations for disabilities.

The position is for Managed Shared Services Consultants who configure Zendesk solutions, advise on best practices, and act as an extension of customers' teams to help adopt, optimize, and maintain Zendesk products worldwide, including hands-on production work. Key responsibilities include maintaining product expertise, managing a customer backlog, educating customers for proactive optimization, collaborating across regions to gather requirements and prioritize work, and designing, testing, and rolling out complex production configuration updates. Additional duties involve conducting detailed account reviews, contributing to process improvements, and driving initiatives and projects as the team grows. Requirements include 6-10 years of professional consulting or customer success experience, Zendesk or CX experience, scripting in SQL/Python, familiarity with analytical tools (Excel/Tableau/Power BI), strong communication, multilingual ability a plus, problem-solving, attention to detail, independence, and shift flexibility, with the role based in Karnataka or Maharashtra and a hybrid onsite/remote arrangement. Zendesk emphasizes equal opportunity, inclusivity, potential AI screening, and accommodations, with a global, diverse workplace and offices worldwide.

Zendesk is hiring an Engineering Manager in Pune to lead a high-performing team of about 10 engineers focused on building the AI-native Zendesk Platform and API strategy, with a hybrid work arrangement and relocation to Pune. The ideal candidate has a proven track record as an Engineering Manager, successful in building and scaling distributed teams, mentoring engineers, and aligning with external stakeholders to deliver scalable backend services and new initiatives. The role involves architecting foundational, high-throughput infrastructure that powers customer service across web, mobile, and AI orchestration layers, and decoupling core business logic from the user interface to create an API-first engine. Responsibilities include fostering an inclusive culture, coordinating with Engineering, Product, and Program Management to align strategy and deliver reliable products, improving delivery and team happiness, and communicating progress broadly. The opportunity is part of Zendesk’s Pune Product Development Center of Excellence with location restrictions (must be in Karnataka or Maharashtra) and a commitment to hybrid work, equal opportunity hiring and inclusion, with accommodations for disabilities; AI screening may be used in candidate evaluation.

Zendesk is seeking a Senior Product Designer for its Agent Workspace team in Pune, India, requiring in-office work at least three days a week and offering a hybrid arrangement. The role focuses on shaping core agent experiences to help support teams triage, prioritize, and resolve customer issues across channels in an enterprise SaaS context. Daily responsibilities include owning key agent journeys, rapid prototyping, collaborating with product managers, engineers, and content designers, and driving experiments to reduce friction and increase efficiency across global teams. Candidates should have 6+ years of product design experience with a strong portfolio of measurable outcomes, plus experience designing complex, workflow-heavy B2B SaaS, strong skills in interaction design, information architecture, and systems thinking, and proficiency in Figma, AI prototyping tools, and usability testing; they must be comfortable working across geographies and be located in Karnataka or Maharashtra. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening as part of the process, and supports a hybrid work model with in-office collaboration and accommodations for disabilities where needed.

- Zendesk is hiring a Senior Ruby on Rails Software Engineer to help manage the core User model for its support product, joining a Melbourne-based team with foundational engineering in Pune as Zendesk builds a Product Development Center. - You will own features end-to-end, work with the Tech Lead to design complete solutions, participate in cross-team technical decisions, break complex work into incremental tasks, and balance feature delivery with tech debt while leading pairing sessions and code reviews. - The role requires strong Ruby on Rails and MySQL experience, a track record of delivering large-scale, resilient web systems, excellent English communication, and the ability to explain technical decisions clearly to engineers and non-technical partners, plus coaching and collaboration skills. - The tech stack includes Ruby on Rails, MySQL and Redis, with frontend in React/TypeScript and occasional Go or Java services, plus gRPC, REST, Kafka, GraphQL, and deployment on Kubernetes with Docker via Spinnaker on AWS, with Datadog for observability. - This is a hybrid Pune-based role under Zendesk’s BOT model, requiring relocation to Pune with 3 days in the office; candidates must be located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodations, and may use AI screening as part of the hiring process.

Zendesk seeks a Software Engineering Manager in Pune to lead a newly formed Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader, overseeing 2-4 engineers, collaborating with Data Engineering, Product, ML, Sales, and CX teams to deliver on time with high code quality and scalable systems. You will guide the transition from Data Science prototypes to production-ready environments with clear API contracts, and foster a high-performance culture with emphasis on observability, best practices, and regular 1:1s for growth and well-being. Requirements include 10+ years of industry experience with 3+ years in technical leadership, a track record shipping full-stack production apps, strong backend skills (Python/Java, distributed systems, caching) with frontend review ability, and experience with OLTP databases and cloud data warehouses (MySQL, Snowflake, Redshift, BigQuery); nice-to-haves include data/analytics engineering background, Python backend focus, AI/LLM features, and familiarity with GTM tools. The role is hybrid with in-office days required, and Zendesk notes location restrictions to Karnataka or Maharashtra; the tech stack includes React 18 + TypeScript, Vite, Snowflake, Python/FastAPI, and an OpenAI Agent SDK-based AI stack, with Zendesk committed to diversity and inclusive hiring practices.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to serve as the technical leader, defining architecture, execution strategy, and a long-term roadmap for a feature-rich admin system, with in-office work required at least 3 days a week. You will independently drive system design, collaborate across multiple teams to build reliable, secure, scalable enterprise solutions, and develop event-driven architectures with real-time workflow and automation. You will mentor senior engineers, foster a learning culture, participate in on-call rotations after training, lead agile ceremonies, and own end-to-end delivery to ensure high quality and performance. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, and leadership in multi-tenant SaaS architectures, with autonomous delivery and strong communication. Zendesk notes location restrictions (candidates must be located in Karnataka or Maharashtra), emphasizes a hybrid work model and diversity, and highlights that AI screening may be used in the process, offering meaningful impact and growth opportunities.

The Services Consultant will lead end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, leading solution design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and delivering client training and handovers with regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (tech support/consulting), must-have Amazon Connect experience, 3+ years building/deploying cloud-based solutions, experience implementing AWS environments, automation and integrations across contact centers, strong programming with AWS Lambda and Python, and a hands-on, problem-solving mindset. The role follows Zendesk’s hybrid work model with eligibility limited to candidates located in Karnataka or Maharashtra, India, requiring some in-office attendance and a schedule determined by the hiring manager, along with a culture that emphasizes work-life balance and inclusion. Zendesk notes that AI or automated screening may be used in candidate evaluation and provides equal opportunity employment statements, diversity and inclusion commitments, and accommodations processes for applicants with disabilities, including how to request accommodations.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an AI-powered GTM Intelligence Platform used by 1500+ employees with end-to-end ownership and mentoring duties. You’ll lead the design and delivery of large features and platform components, own the service architecture (including FastAPI microservices on Kubernetes, Snowflake semantic layer integration, and AI agent infrastructure), and build scalable backend services and high-performance frontend apps with secure APIs. The role emphasizes driving architecture, reliability and observability (SLOs/SLIs, post-incident reviews), performance improvements, reusable platform capabilities, and mentoring while collaborating with cross-functional teams and contributing to hiring and strategy. Requirements include 8+ years of experience, strong fundamentals, proficiency in one or more backend languages with FastAPI, experience with microservices, Kubernetes, cloud environments, and the ability to translate business goals into technical plans; preferred qualifications cover legacy modernization, infrastructure-as-code, databases like Snowflake/Redis, open-source contributions, and cross-site collaboration. The position is hybrid in Pune, but Zendesk notes a policy requiring candidates to be physically located and plan to work from Karnataka or Maharashtra, with a commitment to diversity and accommodations as part of their equal opportunity employer stance.

Zendesk is seeking a Technical Architect within the Professional Services & Global Engagement team to be the technical authority for strategic global customers, focusing on architectural design and seamless system integrations to ensure robust, scalable foundations for AI-driven customer experience. You’ll lead customer solutioning with SMEs, drive technical discovery, design and present proofs of concepts, and collaborate cross-functionally with consultants, support, and account management while feeding field feedback to influence Zendesk’s product roadmap. Basic qualifications include 6+ years in the SaaS software industry with hands-on programming experience (Ruby, Python, Java, C#, or JavaScript), deep experience with RESTful APIs, and the ability to work in-office 3x per week with AMER time flexibility across AMER, APAC, and EMEA. Preferred qualifications include Zendesk expertise, relevant certifications (Zendesk Administrator or App Developer), global/cross-functional experience, and a strong innovative, analytical mindset. Location is limited to Karnataka or Maharashtra, India with a hybrid work model; Zendesk may use AI screening in the hiring process and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.