Zendesk is hiring an SMB Account Executive in Australia to grow the SMB customer base by hunting new opportunities, closing deals, and driving revenue through upsell and cross-sell aligned with customers’ goals. The role emphasizes managing and expanding customer relationships, maintaining satisfaction and retention, using data and adoption history to prospect, leading competitive sales cycles with value selling, and keeping a robust Salesforce pipeline with accurate forecasts. The candidate should have a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong prospecting, presentation, negotiation, and multi-opportunity management skills, and familiarity with Salesforce and Clari. The position is hybrid, requiring some in-office attendance each week, and Zendesk highlights a collaborative, inclusive culture with flexible remote work and a commitment to diversity, equity, and inclusion. Zendesk also notes AI may be used in screening applicants and provides accommodations for applicants with disabilities.
