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Atlassian offers flexible, distributed-first work with virtual interviews and onboarding, and they hire in any country where they have a legal entity. They’re seeking an exceptional Solutions Engineer to address complex enterprise challenges and drive significant deals by collaborating with the enterprise sales team and regional channel partners to understand customer needs and move opportunities to closure. The team serves over 300,000 customers, emphasizes value selling and teamwork, and focuses on enterprise solutions that leverage cloud and AI to transform business outcomes. Responsibilities include strategic technical engagement, identifying cross-product opportunities, solving technical problems, acting as a product expert, delivering value-driven demonstrations, leading technical sales, collaborating with sales, and collecting customer feedback to influence product improvements. Qualifications require a bachelor’s degree or equivalent, 8+ years in presales/solution engineering or related roles, deep knowledge of Atlassian’s product suite, proven experience with demos and technical evaluations, the ability to identify expansion opportunities, and strong communication and collaborative, problem-solving skills.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB base in SaaS by acquiring new customers and expanding existing relationships through data-driven prospecting and value-based selling. Responsibilities include driving top-line revenue, nurturing relationships for retention, cross-selling additional products, maintaining a robust Salesforce pipeline, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 4+ years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, prospecting and territory planning abilities, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence with the schedule determined by the hiring manager, plus remote work part of the week, with Zendesk offices worldwide for in-person collaboration. Zendesk highlights equal opportunity and inclusion, notes that AI or automated decision systems may screen applications, and provides accommodations for disabilities via a designated email contact.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and upholding values of innovation, excellence, empowerment, initiative, ownership, and teamwork in an inclusive culture. The company supports hybrid work and emphasizes work-life balance, with recognition from Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and its solutions are used by more than 100 million users worldwide, including clients like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. They are hiring an ambitious APAC-based Business Development Representative who will partner with Account Executives, plan regional territory expansions, and drive APAC growth. Responsibilities include mapping territories, mastering a multi-channel outreach approach (cold calls, personalized emails, and LinkedIn), becoming a product expert, supporting discovery calls, and eventually leading and closing foundational transactions using tools such as Salesforce, Salesloft, and ZoomInfo. Requirements include 6–12 months of sales or customer-facing experience, strong communication, coachability, grit, and the hybrid Melbourne office arrangement two days per week (Tuesday and Thursday), with preferred qualifications of SaaS experience, a track record of quotas or pipeline, and a BA/BS or equivalent.

Zendesk is transitioning from “Systems of Record” to “Systems of Action” with the Resolution Platform, aiming to be the first CX company to secure $1B in AI-driven revenue and solve the Orchestration Trap by building a high-performance runtime for fleets of AI Agents that Perceive, Reason, and Act. You will operate at the cutting edge of large language models, planning algorithms, and multi-agent coordination, designing memory structures and autonomous learning mechanisms to bridge offline model capabilities with dynamic, real-world task execution. We have production AI agents that autonomously resolve customer service tickets across 100,000+ Zendesk accounts, planning multi-step resolutions, executing live API actions, and closing tickets without human intervention, using a proprietary iterative architecture and a self-learning loop that synthesizes successful resolutions into new skills; our GAIA-class benchmarks show parity with top results, and our internal suite of 158+ scenario tests includes regression detection on every deploy. We need help pushing the architecture further by solving open questions on plan decomposition for ambiguous goals, memory tier interference under concurrent sessions, selective skill acquisition, and multi-agent delegation via an Agent-to-Agent protocol, plus domain-specialized models with RL on production trajectories—a 6-12 month build requiring ownership of both science and systems. Requirements include 5+ years building production ML/AI systems with hands-on agent architectures (not just LangChain), strong evaluation instincts, optional RL depth for language models, Python and PyTorch fluency, familiarity with at least one agent framework, and Zendesk’s commitment to inclusion, hybrid work, AI screening, equal opportunity employment, and accommodations for disabilities.

Zendesk’s mission is to power exceptional service worldwide using AI-informed technology that humanizes customer interactions at scale. The Corporate Account Executive role targets mid-market customers (50–249 employees) and guides their digital and AI transformations rather than just closing deals. Core responsibilities include owning the full sales cycle, co-creating ROI-driven roadmaps with customers, leveraging tools like Salesforce/Clari/Outreach, collaborating with Solutions Engineers, Marketing, and Customer Success, and serving as a CX thought leader. Ideal candidates have 2+ years in B2B SaaS sales or solutions engineering, strong technical aptitude for value-driven conversations about software integrations, the ability to build relationships across organizations, and a growth mindset; formal degrees are not strictly required. Zendesk promotes a hybrid work culture with learning and mentorship, equal opportunity and inclusion, and uses AI screening in the applicant process; they encourage applicants who may not meet every point and offer accommodations.

Zendesk is hiring a Senior Product Sales Specialist for its Employee Service division to drive growth in B2B and B2C SaaS by building strategic relationships and expanding both new and existing customer partnerships. The role combines winning deals with deep technical discovery, leading conversations with IT, HR, Facilities, and Finance to map environments, integrations, and data models, and delivering tailored demos and proofs-of-concept. Responsibilities include strategizing sales opportunities with core teams, owning pipeline and bookings, handling technical objections, empowering the regional sales team, and channeling customer feedback to product development. Must-haves include proven B2B SaaS sales experience, technical credibility in demonstrations and integrations, strategic communication with decision-makers, complex deal navigation, collaboration, and travel readiness; nice-to-haves include ITIL knowledge, platform experience, AI/automation familiarity, cross-functional service depth, and a BA/BS or equivalent. The role is hybrid with on-site and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applicants, and accommodations for disabilities are available.

Zendesk is hiring a Principal Product Manager for the Action Platform to connect, build, and orchestrate automations across Zendesk and other systems, shaping a core platform in Zendesk’s product architecture. The role requires collaborating with engineering, design, marketing, and sales, serving as a subject matter expert, setting a vision and roadmap, driving cross-functional execution, and translating multiple internal and external needs into scalable platform solutions. Responsibilities include advocating a user-centric approach, influencing senior stakeholders, defining OKRs and success metrics, and scaling services to handle thousands of rule executions with minimal impact on infrastructure. Basic qualifications include a bachelor’s degree, 5+ years of product management experience delivering customer-focused SaaS products, full-stack understanding, strong collaboration and communication skills, and a data-driven decision-making mindset. Preferred qualification is experience building an internal platform that is also used in customer-facing products, and Zendesk highlights its hybrid/remote work model, commitment to diversity and inclusion, equal opportunity, and accommodations, while noting AI may be used in screening applicants.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.