The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a Senior Frontend Engineer to enhance its Action Builder, a low-code/no-code automation platform designed to streamline customer support operations. The role involves creating user-friendly interfaces for complex workflows, collaborating with cross-functional teams including backend engineers and product managers. Candidates should have over five years of experience in building scalable frontend applications using JavaScript/TypeScript, along with expertise in React and a strong understanding of frontend design patterns. The company promotes a hybrid work model and emphasizes a mission-driven culture focused on impactful customer service products. Zendesk values diversity and inclusion, actively ensuring equal opportunities for all applicants and employees.

Zendesk is looking for new Customer Advocates to enhance customer experiences on its multi-product platform across various communication channels like chat, email, and phone. The role is ideal for technical support enthusiasts who can troubleshoot effectively, guide customers through their journey, and build strong relationships. Key responsibilities include providing technical support, handling escalations, mentoring colleagues, and seeking improvements to enhance customer experience. Candidates should have 4+ years of relevant experience in technical support, strong problem-solving skills, and familiarity with Zendesk products and integrations. Zendesk promotes a hybrid work model that fosters collaboration while ensuring flexibility, and is committed to diversity and inclusion in its hiring practices.

The job description outlines the role of a Service Consultant at Zendesk located in Melbourne, Australia, emphasizing the critical nature of onboarding in customer success. The Service Consultant will work within the Professional Services function, guiding customers through the implementation of Zendesk products to enhance their customer support operations. Key responsibilities include clarifying customer objectives, designing AI agent solutions, and ensuring a smooth transition to a 'Business As Usual' state post-onboarding. Candidates should possess experience in CX automation, strong relationship management skills, and an understanding of technical architecture concepts, particularly related to AI and chatbots. The position allows for a hybrid work model, requiring in-office presence 1 to 2 times a week while promoting inclusivity and diversity in the workplace.

Zendesk is seeking to enhance customer experience through its products, which are utilized by over 170,000 global brands. Their Australia engineering team handles complex challenges on a global scale, contributing to market-leading SaaS solutions. The job entails designing and implementing customer-facing software projects, managing time for individual contributions, and ensuring quality work, while emphasizing excellent communication and collaboration with multiple stakeholders. Candidates should have over six years of commercial software engineering experience, proficiency in frontend development using JavaScript/Typescript and React, and familiarity with modern API design and backend development. Zendesk promotes a hybrid work environment that encourages both onsite collaboration and remote flexibility while upholding principles of diversity and inclusion.

Zendesk is looking for a project leader to oversee cross-functional initiatives within their Quote-to-Cash ecosystem, collaborating with the Business Operations team and supporting the integration of acquisitions. The role involves managing projects from start to finish, ensuring alignment with business goals, and translating business needs into technical specifications. Candidates should have over seven years of experience in financial systems, particularly in Quote-to-Cash, along with strong cross-functional collaboration skills and the ability to communicate complex scenarios clearly. The position requires proficiency in tools like Salesforce and Netsuite, and the ability to work effectively in a hybrid environment. Zendesk promotes diversity, equity, and inclusion in the workplace and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer II for its Core Services Account team in Melbourne, responsible for enhancing the Account Service platform. The role involves writing clean, maintainable code, integrating with various Zendesk products, and adapting to evolving business needs while collaborating with global teams. Candidates should have at least two years of software engineering experience, including familiarity with full stack development in languages like Ruby on Rails or Scala, and the ability to communicate effectively across time zones. The technical environment consists of Scala, Ruby on Rails, AWS, Kubernetes, and various database systems. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering accommodations for individuals with disabilities.

Zendesk is seeking a product security engineer to join their globally distributed team, which focuses on full-stack product security encompassing application and infrastructure security, software engineering, and offensive security. The role involves collaborating with engineering teams to implement secure design practices, reviewing architectural changes for potential security risks, and mentoring fellow security team members. Candidates should have at least 10 years of security experience, including 5 years related to secure software development, and possess strong programming and communication skills, as well as knowledge of AWS and modern web application technologies. Preferred qualifications include experience with application security, security certifications, and participation in bug bounties or competitions. The position is hybrid, requiring some in-office attendance, and Zendesk emphasizes a culture of diversity, equity, and inclusion in the workplace.

Zendesk is a leading company in customer and employee experience software, focusing on building relationships through various communication channels. The company is looking for a Senior Product Manager to enhance its marketplace and developer platform, particularly by integrating AI-driven applications. This role involves driving marketplace growth, improving the developer experience, and fostering customer-centric innovations through a vibrant developer ecosystem. Candidates should have over six years of product management experience in B2B SaaS, with skills in growing marketplaces and engaging stakeholders effectively. Zendesk promotes a hybrid work environment, emphasizes diversity and inclusion, and is committed to providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to contribute to the development of the Zendesk Data Platform (ZDP), which is critical to their business operations. The role involves designing and maintaining scalable systems for data services, including reporting and analytics, while ensuring high-quality output through collaboration and established methodologies. Candidates should have a strong background in software development and data engineering, with experience in languages like Java, Python, or GoLang, as well as familiarity with data modeling tools such as DBT and database systems like Snowflake. The hybrid work model allows for a mix of in-office and remote work, fostering teamwork and collaboration. Zendesk values diversity and inclusion and offers equal opportunity employment, accommodating applicants and employees with disabilities.

Lucid Software is a leader in visual collaboration, offering tools like Lucidchart and Lucidspark to turn ideas into reality for over 100 million users worldwide. The company values innovation, teamwork, and inclusivity and provides a hybrid work environment that supports work-life balance. Recognized by various prestigious lists, such as Forbes Cloud 100 and Fortune's Best Workplaces in Technology, Lucid serves major clients like Google and GE while collaborating with industry leaders such as Atlassian and Microsoft. New Logo Account Executives are tasked with driving business growth through prospecting and managing customer relationships, while adhering to team standards and maintaining effective sales practices. Preferred qualifications for candidates include sales experience, proficiency with CRM systems like Salesforce, and strong communication skills, alongside a willingness to work from the Australian HQ in Melbourne.

Lucid Software is a leading company in visual collaboration, offering products like Lucidchart and Lucidspark, and emphasizes core values such as innovation, teamwork, and individual empowerment. The company fosters an inclusive hybrid workplace that promotes work-life balance and has received several accolades for its products and culture. With over 100 million users, Lucid's solutions are highly utilized, particularly among Fortune 500 companies like Google and NBC Universal. The Customer Success Team is crucial in helping customers maximize their product usage, focusing on building relationships and addressing their unique needs through effective communication and problem-solving. Overall, Lucid seeks detail-oriented, empathetic professionals who can thrive in a fast-paced environment and possess strong communication skills while aiming to enhance customer satisfaction and loyalty.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart, Lucidspark, and airfocus) and fostering an innovative and inclusive workplace culture. The company values teamwork, passion, and diverse perspectives, supporting a hybrid work environment that promotes work-life balance. Lucid has received multiple accolades for its product excellence and workplace culture, being widely used by over 100 million users, including Fortune 500 companies. As a Billing Support Specialist at Lucid, you will address customer billing issues, foster user relationships, and collaborate across functions to improve product offerings and user satisfaction. The ideal candidate will have problem-solving skills, a detail-oriented mindset, and a desire for learning and innovation in a fast-paced environment.