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Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.

Zendesk seeks a Senior Software Engineer to help build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data flows from Kafka to Snowflake via Snowpipe Streaming. Responsibilities include designing and maintaining data quality systems and pipelines with Snowflake, Kubernetes, and Kafka; building internal tooling for schema validation, data experimentation, and automated checks; collaborating across teams; and owning the reliability and performance of ingestion systems on AWS. Core skills required are solid programming (Java preferred; Python/Go/Ruby acceptable), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, strong SQL for diagnostics, and proficiency with Docker/Kubernetes and observability. The ideal candidate brings a systems and data mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction and align teams, strong communication and mentoring skills, and a bias toward automation; nice-to-haves include GenAI tools, cloud-native data platforms, and dbt/ELT frameworks; the role is hybrid with at least 8 in-office days per month, scheduled by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications; accommodations are available for applicants with disabilities, with contact information provided for accommodations.

This is a Staff Engineer role on Zendesk’s API Strategy team, tasked with consolidating Zendesk’s sprawling API ecosystem into a secure, observable, and unified platform and setting the standards for how thousands of engineers design, develop, and expose APIs. You’ll architect an AI-Ready API Catalog as a machine-readable source of truth and implement automated CI/CD guardrails to enforce documentation, linting, and security, promoting a spec-first culture. You’ll modernize the API trust layer with a scalable identity and access strategy for both agent-to-agent and user-to-agent interactions, ensuring least-privilege security without slowing AI workloads. You’ll drive intelligence-driven observability by building Golden Signals for real-time monitoring and surfacing Shadow APIs that could create security blind spots, while designing new API primitives for AI and data such as Model Context Protocol and high-throughput Data-as-a-Service endpoints. The role is hybrid with part of the week in the office, requires 8+ years of experience with distributed systems, and emphasizes a collaborative, product-minded approach; Zendesk also notes AI may be used for screening and provides accommodations for applicants with disabilities as part of its commitment to inclusion.

The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.

Zendesk is hiring a Australia-based Customer Success Manager to guide APAC brands through AI-enabled digital transformation and own the full lifecycle from ROI to expansion. The role acts as the orchestrator of the customer journey, owning health/retention/advocacy, driving AI adoption, advising on solution fit, leading renewals, and using data tools like Gainsight to forecast risks and uncover trends. The candidate should blend strategic consulting with technical fluency, be comfortable translating complex tech for executives, and demonstrate ownership, analytical storytelling, and a humble/hustle mindset. Basic qualifications include 5+ years in customer success or CX, GTM experience in enterprise tech/SaaS, a relevant bachelor’s degree, hands-on SaaS/AI adoption experience, and proficiency with CS tools and quantitative analysis; preferred qualifications include enterprise market knowledge, project management skills, and experience as an innovation partner. The role is hybrid with some in-office days in Australia, and Zendesk emphasizes diversity and inclusion, mentions AI may screen applicants, and offers accommodations for disabilities.

This job is a Senior Software Engineer role on Zendesk’s Data Platform, focused on building the foundational infrastructure that underpins every product, insight, and customer-facing report. It’s distinctive because the work you design today becomes the constraint or capability that all teams inherit tomorrow, not just a feature that ships and is forgotten. You’ll own compliance tooling, the reliability and scalability of AWS-based systems, the next-generation reporting/analytics infrastructure, and the full development lifecycle from design to CI, with true integration complexity across AWS, Snowflake, and Docker. You should bring 7+ years of software or data engineering, 2+ years of operating production-grade systems, and proficiency in Java, Python, or Golang, plus hands-on Snowflake, dbt, and production Docker/Kubernetes experience. The role is hybrid in Melbourne with a strong onsite collaboration rhythm; Zendesk emphasizes inclusion and fairness, may use AI screening, and supports accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow the SMB SaaS base by hunting new opportunities, closing deals of varying sizes, and building relationships across teams to align solutions with customer goals. The role focuses on driving revenue, acquiring new customers, nurturing relationships, cross-selling, using data and customer history to prospect and retain clients, articulating product benefits, leading competitive sales cycles, maintaining a strong Salesforce pipeline, forecasting accurately, and collaborating with internal teams to hit KPIs. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS sales or solution engineering with a proven target achievement, strong presentation and negotiation skills, account management and prospecting abilities, an entrepreneurial mindset, and familiarity with Salesforce and Clari. The position offers a hybrid work setup with part-time onsite presence and remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accessibility, notes that AI may be used in screening, and provides accommodations for disabilities along with contact information for requests.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision-makers and expanding offerings with new and existing customers, in line with Zendesk's mission to power exceptional service. Key responsibilities include positioning Employee Service use cases for HR and IT, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, contributing toward quota attainment, and feeding customer feedback back to product development. The role requires a BA/BS or equivalent, 10+ years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of hitting targets, and the ability to navigate complex multi-month, value-driven sales cycles with travel. It offers a hybrid work arrangement with some on-site and remote work, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applicants; and reasonable accommodations are available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join its AI Delivery team and serve as the technical and product expert for the AI-powered Resolution Platform, guiding global brands through Generative AI to realize immediate business value. The role targets a high-agility Technical Consultant with SaaS Professional Services experience who can translate complex AI blockers into business solutions and drive customer adoption via data-driven roadmaps. Responsibilities include leading configuration, integration, and design for the Zendesk AI Platform, managing end-to-end AI implementations, driving adoption and change management, collaborating with Sales and Customer Success on AI roadmaps, and delivering measurable CX and AI adoption outcomes. Basic qualifications include 3+ years in Professional Services or Consulting, enterprise tech/SaaS GTM experience, experience designing success plans, and a bachelor's degree; preferred qualifications cover AI strategy or project management certifications, familiarity with Generative AI and LLMs, and proven cross-functional program management. Zendesk notes a hybrid work model, emphasizes diversity and inclusion, may use AI in screening, and provides accommodations with a contact for accessibility needs.

Zendesk is hiring an AI Services Consultant on its Professional Services AI Delivery team to guide configuration and delivery of the Zendesk AI Platform for global brands, driving immediate business value in the Generative AI era. The ideal candidate is a high‑agility Technical Consultant with deep SaaS Professional Services experience who can translate complex AI blockers into strategic business solutions and build data‑driven roadmaps to drive customer adoption. Responsibilities include serving as the Technical AI Expert, leading end-to-end AI implementations with clear scope and timelines, facilitating change management, and partnering with Sales and Customer Success to align on the customer's AI Roadmap and ensure measurable CX improvements. Basic qualifications include 5+ years in Professional Services or Consulting, enterprise technology or SaaS GTM experience, and a bachelor’s degree; preferred qualifications include AI strategy or PM certifications, familiarity with Generative AI/LLMs, and proven program management for large-scale software adoption. The role supports a hybrid onsite/remote work model, with some in-office time determined by the hiring manager, and Zendesk emphasizes diversity, inclusion, fair screening practices, and reasonable accommodations for applicants.