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Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews and onboarding as part of its distributed-first approach. They’re seeking a Solution Engineering Manager to lead, inspire, and grow the presales team in Asia, reporting to the Head of Solution Engineering APAC. The role requires a seasoned SE leader who motivates teams, solves tough problems, and makes customers successful, with SEs acting as trusted advisors who connect challenges to outcomes and show how the platform transforms work. The manager will create an environment for the team to thrive, sustain momentum through ambiguity, and drive toward ambitious goals while leading and coaching Solution Engineers to deliver customer impact and partnering with Sales to win complex enterprise deals. Additional duties include building relationships with executives and technical stakeholders, removing roadblocks, sharing customer insights with Product to shape the roadmap, and recruiting, onboarding, and developing top talent across the region.

The role is Software Engineer II on Zendesk's Core Service Usage team, building the usage metering and reporting platform that powers Zendesk's product suite at scale. You’ll own features end-to-end—from discovery to deployment—collaborate with Product and Design, and work with a global, tight-knit team on a modern, rigorous stack. The stack includes Scala, Ruby on Rails, React TypeScript frontend, AWS infrastructure, Kubernetes via Spinnaker, and data in Aurora/MySQL, S3, and Snowflake. Requirements include 2+ years of commercial software engineering, 1+ year of fullstack experience, production experience in React/TypeScript and in an enterprise-level OOP backend language, plus strong async communication in a distributed team; the role offers Lab Days and access to AI platforms/tools, with a hybrid in-office schedule. Zendesk emphasizes growth, inclusion, and fairness, is an equal opportunity employer with accommodations, and may use AI screening as part of the hiring process.

Zendesk is expanding its AI integrations footprint and is hiring a Staff Software Engineer for the AI Integrations team in Melbourne to build intelligent connections with enterprise AI ecosystems such as Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo. In this role you’ll design, develop, and deploy resilient, scalable, LLM-powered integrations; own architectural decisions across the stack; shape APIs; mentor engineers; and champion best practices, observability, and operational excellence. Requirements include 8+ years building distributed applications, expertise in Go (or equivalent backend languages), strong JavaScript/TypeScript and React skills, and a track record designing across API boundaries (REST, GraphQL, event-driven) with a product-minded, collaborative approach. Bonus points for integrating with Jira/Slack/Shopify/Microsoft Teams, agentic workflows or LLM automation, and building developer tools; tech stack includes Golang/JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, and Aurora/MySQL/DynamoDB/S3. Zendesk offers a hybrid Melbourne-based role with flexible onsite/remote work, an inclusive culture and learning budgets, competitive compensation and benefits, and is an equal-opportunity employer that provides accommodations, with AI potentially used to screen applications.

Zendesk is hiring an Employee Service Sales Specialist to grow its B2C and B2B SaaS Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to quantify benefits for prospective deals. Requirements include a BA/BS or equivalent, at least 10 years of experience in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota track record, and the ability to navigate complex multi-month sales cycles. The position is hybrid, combining in-office presence with remote work, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, giving employees more control over family and personal priorities. The Senior Support Engineer provides advanced technical support and product expertise to enterprise customers, including those transitioning from On-prem/Data Center to Atlassian Cloud, with Japanese-language support for customers in Japan. Responsibilities include owning and solving customer technical issues across tickets, calls, and screen shares, escalating per standard operating procedures, and serving as the escalation point with collaboration and subject-matter expertise. They analyze case trends, develop action plans to improve support, advocate for customer needs to influence feature requests and bug fixes, and create knowledge articles and SOPs for end-users and the global team. The role also involves ramping on new technologies, working with diverse teams to drive operational improvements, migrating customers from On-prem to Cloud with partner teams, participating in release readiness, occasional weekend shifts, and requiring strong Japanese and English communication skills.

Atlassian offers flexible work options—office, home, or a hybrid—allowing employees to balance family, personal goals, and other priorities, and hires in any country where it has a legal entity. The company serves over 200,000 customers worldwide and collaborates with leading brands to advance software and collaboration, with the APAC team seeking a Solutions Sales Executive to lead Jira Service Management sales in Canberra, Australia, for the Service Collection across top Public Sector customers in ANZ. Responsibilities include developing and executing a territory sales strategy to grow Service Collection revenue in Australia/New Zealand, defining the territory vision, maintaining funnel visibility, coordinating with cross-functional teams, representing the team at events, and delivering accurate forecasts to senior management while working with Atlassian partners. This role will be the inaugural hire for the Public Sector–focused Solution Sales Executive team. On day one, candidates should have at least 15 years of sales experience in technology vendors or system integrators, ITSM/CSM experience, Public Sector collaboration with local SI partners on RFPs/RFIs, the ability to drive co-sell and GTM campaigns in Australia, English fluency, Canberra residence preferred, and knowledge of Atlassian products is a plus.

Atlassian supports flexible work locations and hires in any country with a legal entity, giving employees control over family and personal priorities. Senior Support Engineers provide advanced support and product expertise to enterprise customers, especially migrating from On-premise/Data Center to Atlassian Cloud, including troubleshooting and both online and offline assistance, with Japanese-language support for customers in Japan. They own and solve technical issues, escalate per SOPs, and engage across tickets, calls, and screen shares, acting as the escalation point using collaboration, root-cause analysis, and transparent communication. They perform case reviews to identify trends, develop action plans, guide team tactics, contribute to continuous improvement projects, and create knowledge articles, SOPs, and end-user documentation. The role requires ramping up on new technologies, working with diverse teams and regions, occasional weekend shifts, influencing migrations to Cloud with customers and partners, participating in release readiness, and strong Japanese and English skills to support customers in Japan.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, with a diverse, inclusive culture and a hybrid work model. The company has earned Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care recognitions, serving more than 100 million users worldwide, including Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. The APAC Business Development Representative role partners with Account Executives to drive new business growth, break into strategic accounts, build pipeline, and accelerate opportunities through the sales cycle, based in Melbourne two days per week (Tue and Thu). Responsibilities include account strategy and territory planning, proactive pipeline generation via cold calling, email, LinkedIn, events, and marketing leads, engaging stakeholders across IT, Enterprise Architecture, Engineering, HR, and Operations, and maintaining Salesforce activity and pipeline hygiene while supporting discovery, meetings, presentations, proposals, and foundational transactions. Requirements are 6–12 months of sales or customer-facing experience, strong communication, organization, and a growth mindset, with preferred qualifications such as SaaS software experience, ability to articulate business value, and familiarity with Salesforce, Salesloft, LinkedIn Sales Navigator, or ZoomInfo.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) along with airfocus to help teams turn ideas into reality. The company emphasizes core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering an inclusive, respectful culture. Lucid operates as a hybrid workplace with flexible remote and office options, and it has earned recognitions like Forbes Cloud 100 and Fortune Best Workplaces in Technology; its solutions are used by more than 100 million users worldwide, including Fortune 500 clients such as Google, GE, and NBCUniversal, with partners like Google, Atlassian, and Microsoft. The Implementation Services team focuses on best-in-class onboarding, aligning customer objectives, leading engagements, enabling change management, and driving user adoption through training. Requirements include a bachelor’s degree and 3-5 years in implementation or SaaS training roles, strong project-management and stakeholder-relations skills, excellent communication, and a willingness to work a North America overlap schedule (6:00 am–2:00 pm AEDT) as a hybrid role in Melbourne (in-office Tuesdays and Thursdays); preferred qualifications include SaaS/enterprise experience, empathy, and a proven ability to drive complex projects.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego. The company supports a diverse, inclusive culture and is a hybrid workplace that enables remote or office-based work to balance life and work needs, while earning recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care; its solutions are used by more than 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Implementation Services team is essential to Lucid's customer success, providing onboarding, understanding customer objectives, aligning stakeholders, leading engagements on time and budget, and delivering change management, training, and customized solutions. The role requires a bachelor’s degree, 3-5 years in implementation consulting or SaaS training, strong project management and communication skills, stakeholder relationship abilities, and a willingness to work a modified schedule (6:00 am–2:00 pm AEDT) with hybrid Melbourne office attendance two days weekly (Tue and Thu). Preferred qualifications include prior SaaS/enterprise experience, empathy, ability to thrive in fast-paced environments, and a proven track record of driving complex projects to completion.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform that streams high-quality data from Kafka to Snowflake via Snowpipe Streaming, with a strong emphasis on data quality, observability, and pipeline reliability. The role entails designing and maintaining scalable data systems, owning ingestion reliability on AWS, building core platform components with Kafka and Snowpipe Streaming, and developing robust monitoring and alerting. Key responsibilities include designing and maintaining data quality systems and pipelines, collaborating across teams to close gaps in data quality and tooling, and creating internal tooling for schema validation, data experimentation, automated checks, and Protobuf-based schema management for lineage. Core skills required include solid programming experience (preferably Java; Python, Go, or Ruby also acceptable), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, SQL for diagnostics, and containerization and observability practices. Nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native data platforms, and dbt or ELT frameworks; the role is hybrid with at least 8 in-office days per month, and Zendesk emphasizes equal opportunity, diversity, and accommodations, with AI screening permissible under company policy.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.