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deep insights into the Atlassian community

- Atlassian offers flexible work options (office, home, or a mix) and hires globally wherever it has a legal entity. - The Value Management Office (VMO) aims to align all interactions with customers’ strategic needs and joint ownership of their long-term success, with the Value Advisor developing scalable value management content and serving as a trusted advisor to senior executives. - The role focuses on senior-level customer engagement, tailored value-driven solutions, financial analysis, critical thinking, and executive storytelling to influence decisions and deliver competitive advantage. - It also involves building and scaling the VMO, collaborating across multiple internal teams, driving innovation at scale, sharing knowledge, mentoring others, and enabling field teams. - Travel of 15–20% is expected for customer-facing meetings, with onsite requirements growing alongside customer demand.

Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where the company has a legal entity. Atlassian’s tools—Jira Software, Confluence, and Jira Service Management—help teams collaborate, organize work, and deliver results, and their customers include NASA, Audi, Kiva, Deutsche Bank, Dropbox, and many Fortune 500 firms. The Mid-Market sales team manages mid-sized customer portfolios, identifies cloud-first opportunities, pursues cross-sell and expansion, achieves revenue targets, and advocates for customers by feeding feedback to product and engineering to improve the experience. All work is done in close collaboration with Channel Partners, Account Managers, Solution Engineers, and Deal Desk, guided by Atlassian values and a collaborative sales model. In ANZ, the role involves developing and executing account/territory plans, qualifying and closing new business while growing existing accounts, building trusted relationships with tailored solutions, coordinating internal teams for seamless customer success, maintaining forecasts/CRM hygiene, staying current on market dynamics, and occasionally traveling across the ANZ region.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and strengthening relationships that align with customers’ goals. You’ll drive top-line revenue, nurture customer relationships for retention, and identify cross-sell opportunities while using data, adoption history, and customer intents to prospect and expand accounts. You’ll manage a robust Salesforce pipeline, provide accurate forecasts, lead competitive sales cycles, and collaborate with internal teams to optimize sales strategies and hit quarterly and annual targets. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering with a proven track record of exceeding targets, strong presentation and negotiation skills, proficiency in prospecting and territory planning, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office; Zendesk also emphasizes an inclusive culture, equal opportunity employment, diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and building executive partnerships to ensure initial momentum and scalable AI initiatives. The mission is to deliver end-to-end AI roadmaps by translating product capabilities into business strategies, driving adoption and expansion, and establishing measurable milestones early in the lifecycle. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps with cross-functional delivery, and achieve predictable commercial outcomes like renewals and revenue growth. Responsibilities include full ownership of roadmap delivery, acting as design authority for AI deployments, shaping long-term AI vision with executives, aligning internal teams, leading engagements, sustaining the AI roadmap, managing channel and adoption, and ensuring responsible AI and compliance. Requirements include 5+ years in customer success/experience with 1+ year AI experience, GTM experience in enterprise SaaS, strong analytics and cross-functional influence, plus a hybrid work arrangement and Zendesk’s commitment to diversity, DEI, and reasonable accommodations; AI screening may be used in the hiring process.

The role is on the team that built App Builder, Zendesk’s generative AI coding assistant for creating Zendesk Apps, which empowers non-technical admins and has generated over 7,000 apps with an average of 50 conversations per app since a 2024 hackathon. The position owns end-to-end architecture for generative AI systems, defines delivery patterns, and designs scalable inference services to meet reliability, performance, and cost targets. You’ll champion automation, tooling and runbooks, mentor engineers, and collaborate with Product and Design to deliver usable, scalable features that address real customer problems. Requirements include 8+ years building distributed applications, strong JavaScript/TypeScript and React skills, production-grade generative AI experience, mentoring ability, a pragmatic product mindset, and excellent communication. The tech stack features JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, Aurora/MySQL, Redis, and S3, and the role is hybrid with some in-office days; Zendesk also emphasizes diversity, inclusion, equal opportunity, AI screening, and accommodations.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.