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The role is Software Engineer II on Zendesk's Core Service Usage team, building the usage metering and reporting platform that powers Zendesk's product suite at scale. You’ll own features end-to-end—from discovery to deployment—collaborate with Product and Design, and work with a global, tight-knit team on a modern, rigorous stack. The stack includes Scala, Ruby on Rails, React TypeScript frontend, AWS infrastructure, Kubernetes via Spinnaker, and data in Aurora/MySQL, S3, and Snowflake. Requirements include 2+ years of commercial software engineering, 1+ year of fullstack experience, production experience in React/TypeScript and in an enterprise-level OOP backend language, plus strong async communication in a distributed team; the role offers Lab Days and access to AI platforms/tools, with a hybrid in-office schedule. Zendesk emphasizes growth, inclusion, and fairness, is an equal opportunity employer with accommodations, and may use AI screening as part of the hiring process.

Zendesk is expanding its AI integrations footprint and is hiring a Staff Software Engineer for the AI Integrations team in Melbourne to build intelligent connections with enterprise AI ecosystems such as Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo. In this role you’ll design, develop, and deploy resilient, scalable, LLM-powered integrations; own architectural decisions across the stack; shape APIs; mentor engineers; and champion best practices, observability, and operational excellence. Requirements include 8+ years building distributed applications, expertise in Go (or equivalent backend languages), strong JavaScript/TypeScript and React skills, and a track record designing across API boundaries (REST, GraphQL, event-driven) with a product-minded, collaborative approach. Bonus points for integrating with Jira/Slack/Shopify/Microsoft Teams, agentic workflows or LLM automation, and building developer tools; tech stack includes Golang/JavaScript/TypeScript, React, AWS, Spinnaker to Kubernetes, and Aurora/MySQL/DynamoDB/S3. Zendesk offers a hybrid Melbourne-based role with flexible onsite/remote work, an inclusive culture and learning budgets, competitive compensation and benefits, and is an equal-opportunity employer that provides accommodations, with AI potentially used to screen applications.

Zendesk is hiring an Employee Service Sales Specialist to grow its B2C and B2B SaaS Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to quantify benefits for prospective deals. Requirements include a BA/BS or equivalent, at least 10 years of experience in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota track record, and the ability to navigate complex multi-month sales cycles. The position is hybrid, combining in-office presence with remote work, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, notes that AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform that streams high-quality data from Kafka to Snowflake via Snowpipe Streaming, with a strong emphasis on data quality, observability, and pipeline reliability. The role entails designing and maintaining scalable data systems, owning ingestion reliability on AWS, building core platform components with Kafka and Snowpipe Streaming, and developing robust monitoring and alerting. Key responsibilities include designing and maintaining data quality systems and pipelines, collaborating across teams to close gaps in data quality and tooling, and creating internal tooling for schema validation, data experimentation, automated checks, and Protobuf-based schema management for lineage. Core skills required include solid programming experience (preferably Java; Python, Go, or Ruby also acceptable), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, SQL for diagnostics, and containerization and observability practices. Nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native data platforms, and dbt or ELT frameworks; the role is hybrid with at least 8 in-office days per month, and Zendesk emphasizes equal opportunity, diversity, and accommodations, with AI screening permissible under company policy.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.