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Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service SaaS business by building relationships with decision-makers, acquiring new customers, and expanding existing partnerships. The role focuses on positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to support purchasing decisions. Candidates should have a BA/BS, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota record, and the ability to navigate complex multi-month sales cycles with proof-of-concept stages. The position requires strong communication, an entrepreneurial, collaborative mindset, and willingness to travel, with a hybrid work model that combines in-office and remote work. Zendesk emphasizes equal opportunity, diversity, and accommodations, notes that AI may screen applications, and provides information about accessibility and EEO rights.

Zendesk is seeking a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo, enabling customers to search knowledge, create and update tickets, extract context, and automate workflows inside partner environments. The role involves designing and deploying resilient, scalable, and secure LLM-powered integrations, owning architectural decisions across the stack, refining APIs with backend and frontend engineers, mentoring engineers, partnering with Product and Design to deliver usable, high-performance features, and championing engineering best practices such as automated testing, CI/CD, and observability. Requirements include 8+ years building distributed applications, Go expertise or equivalent, strong JavaScript/TypeScript and React skills, experience with API boundaries (REST, GraphQL, event-driven), proven work with LLM APIs, a high bar for software quality, mentoring ability, a pragmatic product mindset, and excellent communication. Bonus points go to experience integrating with Jira/Slack/Shopify/MS Teams, agentic workflows or LLM automation, and building developer tools to boost productivity. The tech stack features Go and TypeScript, React-based frontends, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3; the role offers hybrid work with a Melbourne hub office requirement, a strong engineering culture and learning budget, competitive compensation, and Zendesk’s commitment to fairness, with accessibility accommodations and AI screening where applicable.

Zendesk’s mission is to make customer experiences better, and its AI/ML Platform team is building GenAI infrastructure to power next-generation AI-driven features across the product. The Senior Machine Learning Engineer will develop secure, scalable, developer-friendly platforms and partner with staff engineers, product managers, and other ML teams to deliver production-grade AI capabilities at Zendesk. Responsibilities include building GenAI infrastructure (LLM proxies, benchmarking, orchestration), designing the Zendesk LLM Proxy for safe, observable, and cost-optimized access to multiple foundation models, enabling agentic workflows, and driving observability, security, reliability, and cost attribution. Requirements include 5+ years of ML systems experience at scale, knowledge of model registries, feature stores, and inference, familiarity with LLM ecosystems and GenAI infrastructure, proficiency in Python/Java/Scala/Go/Ruby, and experience with cloud platforms, Kubernetes, Docker, distributed systems, plus strong CI/CD and production deployment skills. Bonus points go to experience with agentic workflows or automation using LLMs and building developer tools; the tech stack includes Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, and Zendesk supports a hybrid work model while actively promoting diversity, inclusion, and accommodations with AI screening as part of the process.

Zendesk is a CX platform expanding into a fast-growing AI business, and this inbound sales role in the ASEAN market involves engaging with prospects and collaborating with internal teams such as sales, outbound sales, industry directors, and marketing to respond to inbound leads and qualify opportunities. Responsibilities include understanding client challenges, generating high-value pipeline by qualifying leads across SMB, Commercial, and Enterprise accounts, managing a large volume of inbound inquiries, and delivering a top-tier customer experience while developing a strong pipeline. Candidates typically have about 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferred. Zendesk emphasizes a high-performance, diverse, and inclusive culture with a hybrid work model that combines onsite collaboration and remote work, with specific in-office schedules determined by the manager. The company is an equal opportunity employer that may use AI screening in the hiring process, and it provides accommodations for applicants with disabilities, along with information about diversity, inclusion, and EEO rights.

Zendesk is seeking a Senior Commercial Account Executive in Melbourne to grow its Commercial SaaS base by acquiring new customers, expanding existing relationships, and aligning Zendesk solutions with customers’ goals. The role focuses on driving revenue growth, nurturing satisfaction and retention for long-term partnerships, cross-selling to optimize account revenue, and using data insights to improve new business conversion and existing client expansion, while leading complex sales cycles and meeting quarterly and annual targets. Responsibilities include establishing executive sponsorship, collaborating with internal teams to refine sales strategies, maintaining a robust pipeline and accurate forecast, and leveraging weekly/monthly KPIs to exceed goals. Qualifications include a BA/BS or equivalent, 5+ years of B2B SaaS or solution engineering experience with a track record of exceeding targets, expertise in complex multi-month sales cycles and renewals, strong presentation/negotiation and financial acumen, experience selling to VP/C-level executives, familiarity with Salesforce and Clari, and willingness to travel. Zendesk is an equal opportunity employer with a hybrid work model and a commitment to diversity and inclusion, while also noting that AI screening may be used in hiring and offering accommodations for applicants with disabilities.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.

Zendesk is hiring a Program Manager for the Product Development team (Zendesk Platform) to coordinate cross-functional work with Product Management and Engineering and to drive initiatives that span multiple products with a global reach across EMEA, APAC, and AMER. The role involves delivering engineering programs on time by partnering with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales, while helping to build roadmaps, align dependencies, and broker commitments from other teams. Responsibilities include identifying and mitigating risks, owning regular status reporting, facilitating meetings and team ceremonies, building positive relationships, and continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with cross-functional delivery, ability to independently drive program activities, familiarity with Agile tools (Jira, Confluence, Trello, Productboard, Smartsheet), understanding organizational dynamics, experience implementing PM frameworks, strong problem-solving, adaptability, effective communication, and facilitation, plus managing issues and dependencies. Preferred qualifications encompass prior software-company experience with engineering programs and feature releases, familiarity with OKRs, ability to build buy-in and governance, and the capability to influence initiatives across multiple teams; the role also notes a hybrid work model, emphasizes diversity and inclusion, mentions AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a senior Demand/Campaigns Marketing Manager to create integrated campaigns aimed at driving new business and upsell opportunities across the Asia Pacific and Japan markets. The ideal candidate will possess strong cross-functional leadership skills, be adept at big-picture planning while executing detailed strategies, and have a proven ability to manage multi-channel marketing campaigns. Responsibilities include building omni-channel campaigns, developing relationships with various marketing teams, and analyzing campaign performance to drive improvements. Candidates should have 6-8 years of relevant marketing experience, strong analytical and communication skills, and a bias for action with a collaborative attitude. This position offers a flexible remote work environment, emphasizing Zendesk's commitment to a fulfilling and inclusive workplace.

Zendesk is seeking a **Senior Corporate Account Executive** with a strong background in B2B sales and a focus on growth within the SaaS sector. The role involves expanding the customer base, managing relationships, and driving revenue through new client acquisition and account expansion. Responsibilities include utilizing data insights for prospecting, conveying product benefits, and leading competitive sales cycles, while consistently maintaining a strong sales pipeline. Ideal candidates should possess at least three years of experience in B2B sales, demonstrate excellent communication and negotiation skills, and have familiarity with tools like Salesforce. Zendesk promotes a hybrid work environment that balances remote and onsite collaboration and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.