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Zendesk is seeking a visionary Regional Vice President of Sales Engineering to lead and scale a world-class team, bridging advanced AI capabilities with enterprise value and driving expansion into new enterprise markets. The role involves partnering with Regional VPs of Sales to land large, complex accounts, designing pre-sales blueprints, and establishing PoC/pilot standards to improve technical win rates and post-sale adoption. It emphasizes developing and mentoring a high-performance pre-sales organization and serving as the region’s AI and CX thought leader with executive presence for large enterprise pitches. Qualifications include a Bachelor’s in CS/CE (MBA a plus), 8 years in managing pre-sales/sales engineering teams with at least 3 years managing people-managers in enterprise SaaS, deep CX domain expertise, strong enterprise architecture and cloud (AWS) knowledge, data privacy/security, complex integrations, and a solid grounding in Generative AI/LLMs, plus public speaking and a commercial mindset. Zendesk highlights autonomy, hybrid work, an inclusive culture, equal opportunity employment, and accommodations for disabilities, along with AI screening of applicants.

Zendesk is seeking an Enterprise Account Executive to grow the enterprise base by acquiring new customers and expanding existing partnerships in the SaaS space. You will drive top-line revenue through new enterprise acquisitions, cross-selling, managing strategic relationships, using data insights to improve prospecting and retention, and leading complex, multi-month, value-centric deals with C-level sponsorship. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales with a proven quota record, experience selling to VP/C-level executives, and the ability to manage relationships with very large organizations (>$2B in revenue) along with familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel. You’ll also create quarterly territory plans, maintain an accurate forecast, collaborate with internal teams, and stay current on Zendesk products and the competitive landscape to maximize expansion and renewal opportunities. Zendesk emphasizes a hybrid, inclusive culture, uses AI for screening per company policy, and is an equal-opportunity employer that supports reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, bridging technical discovery, solution design, and hands-on configuration to prove the value of Zendesk’s platform, autonomous agents, and integrations. Responsibilities include managing technical deal cycles with RFP responses and solution designs, conducting technical discovery and POCs, configuring agentic AI workflows, deploying reusable tools, and collecting field feedback to influence product enhancements. Required qualifications emphasize a growth mindset, 4–6 years in technical presales or related roles, fluency in modern web technologies and APIs, practical AI experience with LLMs and workflows, SaaS/CX/ES domain knowledge, up to 30% travel, and a bachelor’s degree in a technical field. Preferred qualifications include experience with cloud data stacks and BI tools, industry vertical experience, active developer community involvement, and a track record of creating reusable implementation guides and executive-focused presentations. Zendesk highlights a customer-obsessed, builder-first culture with hybrid work options, commitment to diversity and inclusion, and policies regarding AI screening and reasonable accommodations for applicants.

Zendesk seeks an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and executive partnerships to start AI initiatives strong and scale them predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving adoption from initial deployment through sustained expansion. Your success will be measured by customer satisfaction, increased automated resolution usage, and retention, and you will lead discovery and success-planning engagements to create measurable playbooks early in the lifecycle. Responsibilities include serving as design authority for AI deployments, coordinating with Professional Services, Product, and Engineering; partnering with executives on long-term AI strategy; aligning internal and external stakeholders; sustaining mutual roadmaps and channel adoption; and guiding Responsible AI and compliance. Requirements include 10+ years in Customer Success/Experience (2+ years AI), enterprise SaaS GTM or related roles, adoption analytics experience, a relevant bachelor’s degree with advanced degrees or AI/project management certifications preferred, strong program management and cross-functional influence, and AI domain knowledge; Zendesk emphasizes an inclusive, hybrid work culture with equal opportunity and accommodations for disabilities, including an accommodations process via a dedicated email.

Zendesk is seeking an Employee Service Sales Specialist with a strong B2C SaaS sales background to grow the Employee Service account base and expand partnerships. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team to manage the end-to-end cycle, and delivering ROI analyses to support purchasing decisions. It also requires providing subject-matter expertise, ensuring the sales organization understands ideal customer profiles and buying journeys, and taking accountability for quota attainment. The position includes feedback loops with product development to customize solutions based on customer input, and requires travel and an entrepreneurial, collaborative mindset. Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI in screening, and provides accommodations for applicants.